Elavon Merchant ConnectUser Guide

The Elavon Merchant Connect User Guide provides an overview of how to access and view payment reporting for Transend Pay.

Register to Login to Merchant Connect Go to the Merchant Connect registration page at: https://www.merchantconnect.com/CWRWeb/register.do and complete the required information to establish a new account.

If you already have a Merchant Connect account, simply enter your log-in details in the upper right corner of https://www.merchantconnect.com.

Once you are logged into Merchant Connect, you will be able to view reports featuring payment information for Transend Pay as well as credit and debit card payments from MastercardTM, VisaTM, American ExpressTM and Discover.

Merchant Connect Basic subscribers will have access to the Deposit Report. Premium subscribers will have access to the Transaction Summary Report available under the Settlement tab.

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The deposit report will contain a new column named ROC Text. The value of this field will match the TRN segment contained within the ERA received from the health plan payer. The ERA (835) is accessible from Payment Manager. Please note that the amount contained in the Net Amount column will match the amount in the BPR segment for the ERA.

For Premium subscribers, the transaction activity report format will vary but a new column named ROC Text will be available with the TRN segment.

Some available reports include:• Deposit Report (Basic Subscribers) – Summary of deposits• Transaction Summary Report (Premium Subscribers) – Summary of transaction activity• Scoreboard – Chart comparison of payment volume, payment type, average ticket and transaction count • Chargeback Report – List of transactions disputed by the cardholder or card issuer• Retrieval Report – List of retrieval copy requests from the cardholder’s issuing bank.• Online Statements – Monthly statement delivery online

Identifying Transend Pay Transactions For Merchant Connect Basic, the primary report for Transend Pay transactions is the Deposit Report. Merchant Connect Premium subscribers should refer to the Transaction Summary Report. Transend Pay transactions are identified by the ROC Text field. A string of numeric characters representing the TRN Segment from the Electronic Remittance Advice (ERA) is displayed in the ROC Text field for Transend Pay transactions. When this field is blank, it indicates credit card transactions (VISA, Mastercard, American Express or Discover).

Each Transend Pay batch includes only 1 item which may constitute one or more claim payments for a particular insurance payer. In order to reconcile payments you will need to refer to the TRN Segment in the column of the deposit report labeled “ROC TEXT”.

Learn MoreFor additional help with Merchant Connect, please contact your account manager or our technical support team at Custsvc@merchantconnect.com or 800-377-3962 (select option 2, then option 2).

Merchant Connect Deposit Report