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11/14/2008 11/14/2008 EACOM EIP308 IP Phone Startup Guide EACOM EIP308 IP Phone Startup Guide

EIP308 Startup Guide

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Page 1: EIP308 Startup Guide

11/14/200811/14/2008

EACOM EIP308 IP Phone Startup GuideEACOM EIP308 IP Phone Startup Guide

Page 2: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EACOM Business Communication Solution

2

Company LAN

Branch Office VoIP

Service Provider

Page 3: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EVS3040 Carrier Deployment Model

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• Centralized service control• Assuring service quality• Providing operation value-

added service.

• Centralized service control• Assuring service quality• Providing operation value-

added service.

• Drive more VoIP traffic• Distributed application &

deployment requires less CapEx

• Drive more VoIP traffic• Distributed application &

deployment requires less CapEx

• Customer purchase device

• Customer control user application

• Customer purchase device

• Customer control user application

Page 4: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008 4

Page 5: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EACOM Business VoIP Solution Chart

5

Page 6: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008 6

Page 7: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EIP308 Deployment Scenario 1

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IP PBXIP PBX

Company LAN

All the IP Phones and PBX are within the same local area network, no firewall and NAT traversal issues

All the IP Phones and PBX are within the same local area network, no firewall and NAT traversal issues

Page 8: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EIP308 Deployment Scenario 2

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IP PBXIP PBX

Company LAN

IP Phone and PBX are not in the same local area networks, PBX has to provide nat traversal capability

IP Phone and PBX are not in the same local area networks, PBX has to provide nat traversal capability

Branch Office

NAT/FIREWALLNAT/FIREWALL

NAT/FIREWALLNAT/FIREWALL

STUN and TURN ServerSTUN and TURN Server

STUN or TURN based NAT traversal solutions has to be deployed

STUN or TURN based NAT traversal solutions has to be deployed

Page 9: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EIP308 Deployment Scenario 3

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VoIP Service Provider

EIP308 has built-in router function that can directly connect to broadband connection

EIP308 has built-in router function that can directly connect to broadband connection

ADSL Modem or FTTH or Cable

Modem

LAN

Page 10: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Hook up the Phone

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7.5V DC Power7.5V DC Power PC or other LAN devicesPC or other

LAN devicesBroadband or

SIP serverBroadband or

SIP serverPhone

HeadsetPhone

Headset

Page 11: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Phone Keypad

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DTMF Digit Pad

Menu UP/DOWN

Hand-free

Hold line

Conference

VoiceMail Light

Volume +/-

Transfer Call

UP is used as “BACKSPACE”DOWN is used as “SPACE” in LCD menu edit mode

Page 12: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EIP308 Initial SetupEIP308 Initial Setup

EIP308 WAN port is configured as DHCP client

When powered up, click menu+’4’+’5’ to display the phone’s IP address

Go to http://[phone ip address]:9999 to access web configuration page

Default login information: user: root, password: test

Check SIP domain configuration to setup SIP account

If registration is OK, you will see account display name shown on LCD

Make call to ‘112’ to auto attendant or ‘117’ to CID reader

Change AA voice prompts by dial into 1605 + ‘0’

Line selection Line 1: 1*#, Line 2: 2*#, Line 3: 3*#

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Page 13: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

EIP308 Quick Start Guide

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IEP308 Operation Quick Guide1 Check EIP308's IP address MENU+4+52 Restart Phone MENU+7+73 Restore Factory Default MENU+7+44 Default Configuration WAN port DHCP Client, LAN port 192.168.123.1, NAT mode enabled5 PSTN Dialing Dial 0*# to choose PSTN dialing6 Choose Line Dial 1*# and hang up to choose line 1.

Dial 2*# and hang up to choose line 2.Dial 3*# and hang up to choose line 3.

7 Call Hold A calls B, B picks up call. A press HOLD, B is put on hold. A gets another line, A calls C. C picks up call. A switch call between B and C by pressing VMS. A hang up B by press DEL.

8 Attendant Call Transfer A calls B, B picks up call, B press TRANSFER, A is put on hold and B gets another line. B dial C's number and press '#/SEND' key and hang up. C picks up phone, A and C are in call.

9 Blind Call Transfer A calls B, B picks up call. B press HOLD and TRANSFER and dials C's number. PBX hangs up B. A will hear ringback from C. C picks up call, A and C are in call.

10 3 Way Conference A calls B, B picks up. A press HOLD to put B on hold. A gets another line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference.

11 3 Way Transfer A calls B, B picks up. A press HOLD to put B in hold. A gets new line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference. A hang up the call, B and C are in call.

12 Call Park/Pickup (requires PBX support)

A calls B, B picks up call. B press HOLD and TRANSFER and dials extension 700. PBX gives B a new number, e.g 701. B hang up the call. B goes to another Phone and dials the assigned new number, B and A in call again.

13 Check VoiceMail A's Phone's VMS is light. A calls 1603 to retreive the voice mail. Or A calls 1604 and dial the user extension and password to retreive the voice mail.

14 Call Forward Press FWD and to enable, press FWD again to disable. Forward number can be set in LCD menu or WEB GUI.

15 Do Not Disturb Press DND to enable, press DND again to disable

Page 14: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Login to the Phone’s WEB GUI

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Use default information to login to phone’s web GUI

User name: rootPassword: test

Use default information to login to phone’s web GUI

User name: rootPassword: test

Please note the correct web server address is http://[ip phone address]:9999

Please note the correct web server address is http://[ip phone address]:9999

Page 15: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

WEB GUI Guide

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EIP308’s firmware version informationEIP308’s firmware version information

EIP308’s configuration item menuEIP308’s configuration item menu

Page 16: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Set Network Parameter

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Network configuration items, see user guide for more details

Network configuration items, see user guide for more details

WAN and LAN port can be chosen to work in NAT or bridge mode,

WAN and LAN port can be chosen to work in NAT or bridge mode,

WAN side supports Fixed IP DHCP clientPPPoE

WAN side supports Fixed IP DHCP clientPPPoE

Page 17: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Save and Apply Changes

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Please remember to save changes every time you make changes to the settings, after saving the phone will automatically restart to make change effective

Please remember to save changes every time you make changes to the settings, after saving the phone will automatically restart to make change effective

Page 18: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

SIP Configuration

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EIP308 supports 3 SIP realms each can have individual SIP server setup, e.g. 3 different service providers

EIP308 supports 3 SIP realms each can have individual SIP server setup, e.g. 3 different service providers

Standard SIP registration information, don’t forget to enable account

Standard SIP registration information, don’t forget to enable account

Message Waiting Indicator enable for voice mail serviceMessage Waiting Indicator enable for voice mail service

Page 19: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Auto Configuration

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EIP308 supports automatically configure the phone based on phone’s MAC address through HTTP, FTP and TFTP protocols

EIP308 supports automatically configure the phone based on phone’s MAC address through HTTP, FTP and TFTP protocols

Page 20: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008 20

EIP308 supports automatically software and firmware upgrade through HTTP, FTP and TFTP protocols

EIP308 supports automatically software and firmware upgrade through HTTP, FTP and TFTP protocols

Page 21: EIP308 Startup Guide

Confidential and Proprietary, Eacome Inc. 2008

Other Phone Features

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Other phone features such as call forwarding, time server, handset/speaker volume and gain, dial plan and alarm clock can be set using phone features menu

Other phone features such as call forwarding, time server, handset/speaker volume and gain, dial plan and alarm clock can be set using phone features menu