EIM 100 Enterprise Information Management Solution Overvie€¦ · · 2010-10-05EIM 100 Enterprise Information Management Solution Overview ... SAP Extended ECM by Open Text SAP

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EIM 100

Enterprise Information Management

Solution Overview

Gerd Danner, VP Solution Management

October 2010

© 2010 SAP AG. All rights reserved. / Page 2

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assumes no responsibility for errors or omissions in this document, except if such damages

were caused by SAP intentionally or grossly negligent.

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AGENDA

1. Key trends and issues

2. SAP solution overview

3. Why SAP? Top reasons


AGENDA




3


Trusted Information is Elusive

Key Problems in Managing Data

The volume of data within

enterprises is exploding

Application silos make it difficult for

people to collaborate

Users have little understanding of

the quality of available data

Excessive time is spent on

integration rather than innovation

IT is struggling to address rapidly

changing business requirements


90% of upper level management feel they don‟t have

the necessary information for critical business

decisions; 50% of them are afraid they are making

poor decisions because of it.”― Economist Intelligence Unit

Poorly Managed Information

Leads to Inefficiency and Risk

© SAP 2009

/ Page 6

Compliance

Failures

Lower Profits

Low

Productivity

50% to 70% of ERP implementations are reported as

“challenged” in part to data integrity and/or data

accuracy problems.”

― Adaptive Growth, Inc.

90% of all businesses still do not have

sufficient policies in place to meet data

governance regulations.”― IT Policy Compliance Group

“

“

“

4


Challenges to Effectively Managing Information

How Does This Impact IT?

Top issues

How do I empower all users with the information they

need to make better decisions?

How do I help people to work across enterprise

boundaries?

How do I provide applications with accurate data to

drive business operations?

How do I implement data governance to ensure

compliance and meet regulatory requirements?

How can I minimize cost and manage complexity?


Inconsistent Data Across Different Silos

Impacts Business Results and Increases Costs

Data Managed in Silos

Finance Sales

Plant

Departments create and store their own data

Data inconsistencies, redundancies, and errors impact business results and

increase costs

5


Manage Information as a Strategic Asset

Reduce Inefficiencies and Deliver Trusted Information


Finance Sales

Plant

Enterprise-Wide Reusable

Information

Each information asset is readily understood, available and trusted

Formal information architecture to identify, share and govern all data


AGENDA




6


Create Monitor


Executive

Sponsor

Line of

Business

Owners

IT

Data

Steward

Data Integration &

Quality

Management

Master Data

Management

Content &

Information

Life-Cycle

Management

Data Warehouse

Management

PR

OC

ES

SP

EO

PL

ET

EC

HN

OL

OG

Y

Cleanse Integrate Manage Govern Archive

SAP Provides A Complete Approach To EIM

Encompassing People, Process & Technology


SAP Provides Best-In-Class EIM Solutions

Deliver Information That Is Complete, Accurate, and Accessible

Data Integration & Quality Management:

SAP BusinessObjects Data Services

– SAP BusinessObjects Data Integrator

– SAP BusinessObjects Data Quality Management

SAP BusinessObjects Data Federator

SAP BusinessObjects Metadata Management

SAP BusinessObjects Data Insight

SAP BusinessObjects Text Analysis

SAP Data Migration services

Master Data Management:

SAP NetWeaver Master Data Management

SAP Master Data Governance

EDW & Data Marts:

SAP NetWeaver Business Warehouse

SAP NetWeaver Business Warehouse Accelerator

SAP BusinessObjects Rapid Marts

Content & Information Lifecycle Management:

SAP NetWeaver Information Lifecycle Management

SAP Extended ECM by Open Text

SAP Document Access by Open Text

SAP Archiving by Open Text

SAP Digital Asset Management by Open Text

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Provide all users with data

that is complete, accurate

and accessible

Improve business insight

and decision making

Provide high quality data to

all business processes

Increase operational

efficiency and reduce

costs

Enhance information

governance via policy-

based data management

Meet compliance and

regulatory requirements

Build an Information Driven Organization


Build a trusted data foundation for business intelligence

Improve Business Insight



SAP NetWeaver Business Warehouse

SAP NetWeaver BW Accelerator


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Integrate to provide access to all information

SAP BusinessObjects Data Services integrates and

ensures high quality data from any environment

SAP BusinessObjects Data Federator enables high

performance views into any data source

Build an information repository

SAP NetWeaver Business Warehouse enables

highly scalable enterprise data warehouses

SAP NetWeaver BW Accelerator provides access to

massive amounts of information at Google-like

response times

SAP BusinessObjects Rapid Marts jump starts data

mart deployments for popular SAP and Oracle

applications

Improve Business Insight

Ensure that Information is Complete and Accurate


Market-leading, unified solution for

enterprise-class data integration and

data quality

Single, easy-to-use user interface to build,

test and deploy projects

Connect, transform and make the information

available from virtually any sources

Comprehensive data quality solution for

cleansing and enriching all types of data

Embed data quality steps directly into the

ETL process to build a data warehouse

Having all this functionality as part of one application makes it easy to select

from the different data transforms provided the software and run data through

them quickly and efficiently.‖Richard West

President, Peachtree Data Inc.

“


Integrate and Improve the Quality of All Data

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Build „virtual‟ data warehouses and marts

without the physical movement of data

Database SAP

NetWeaver BW

OLAP

accessData Federator

BI

Universes Deploy business intelligence applications accessing

data from multiple systems

Optimized performance while joining together data

from multiple systems

Non invasive, safe technology – low impact on

source systems

Real-time access to distributed data

Wide source support - RDBMS, XML, SAS, Web

Services


Provide Quick, High-Performance Access to Distributed Data


SAP NetWeaver BW Accelerator

Accelerate Query Performance for Faster Decision Making

Reduce SAP NetWeaver BW maintenance

significantly, resulting in lower TCO

Increase user satisfaction and expand the reach of

BI with predicable response times and faster

results

Provide users with access to the full spectrum of

detailed information at Google-like response times

Accelerate massive data volumes to

achieve fast response times for more

timely decisions

Our query response time is phenomenal. One standard query that used to

take 2 or 3 minutes to run now fishes in just 7 seconds. It’s no surprise that we

are seeing dramatically increased performance across our user community‖

Philip Knight

Manager of Information Technology, Merit Energy

“

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Jump Start Data Mart Implementations

Pre-packaged, subject area specific data marts

for SAP, Oracle, PeopleSoft and Siebel

applications

A relational data model tuned for BI

Mappings to load data from applications to the

target data mart

Sample reports and dashboards

Extensive business content documentation

Accelerate time and lower costs of

business intelligence deployments using

pre-packaged data marts

Geneva International Airport

Deploys SAP BusinessObjects Rapid Mart package

for Oracle E-Business Suite

Achieved considerable time savings using pre-packaged

ETL processes, data models, and sample reports


Provide high quality data for all business processes

Increase Operational Efficiency

SAP BusinessObjects Data Quality Management


SAP Master Data Governance for Financials

SAP Data Migration

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Increase Operational Efficiency

Provide High Quality Data to Critical Business Processes

Measure and improve data quality

SAP BusinessObjects Data Quality

Management to profile, cleanse and improve data

Manage master data across the enterprise

SAP NetWeaver Master Data Management to

harmonize and centrally manage master data

SAP Master Data Governance for Financials to

consolidate chart of accounts across the

enterprise

Migrate data for SAP ERP implementations

SAP Data Migration services provides proven

mythologies to reduce risk in migration projects


SAP BusinessObjects Data Quality Management

Ensure High Quality Data in all Applications

Enforces data discipline directly within

CRM or ERP systems for customer,

vendor, and business partner data

Virtually undetectable presence within

the application – native look and feel

Extensive coverage for global postal

validation processes - over 230+

countries

Advanced record matching strategies for

duplicate prevention

Data

Quality

External

Systems

SAP

ERP/CRM

Human

Input

Prepackaged native integration of

data quality best practices within

SAP and 3rd party business

applications

SAP BusinessObjects Data Quality Management has reduced data duplication

in the customer database from 25% to less than 2%, and customer satisfaction

has increased by 93%.‖Michael Pratt

Data Integrity Manager, Business Link for London.

“

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Deliver a Single View of Business Information

Deliver trusted product, customer, supplier master

data and global data synchronization

Pre-integrated with SAP BusinessObjects Data

Services for market leading data quality and data

integration

Pre-packaged IT and business usage scenarios

Compose cross-application processes in SOA with

consistent master data

Consolidate, harmonize, and centrally

manage master data of SAP and

heterogeneous environments

“ Prior to using SAP NetWeaver MDM and SAP BusinessObjects IM solutions, our

heterogeneous IT landscape made it difficult for us to view our total product line,

what our customers were buying, and how we could serve those customers better‖. Joe Young

Senior Manager, IT, Lexmark International, Inc.


SAP Master Data Governance for Financials

Centrally Govern Chart of Accounts Data Across the Enterprise

Eliminate manual maintenance of financial master

data in multiple systems

Enables of compliance and transparency through

Integrated approval process

Central audit trail

Versioning and time dependent hierarchy

support

Provide consistent definition,

authorization, and deployment of financial

dimensions and hierarchies to corporate

systems

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1

ANALYSIS

2

EXTRACT CLEAN

5

LOAD

6

RECONCILEVALIDATE

Governance and Visualization

SAP

DATA MIGRATION

SAP BusinessObjects

technologyProven software and expertise in data

migration, data quality and data

integration and data warehousing

SAP ServicesProven functional expertise and

data loading into SAP ERP

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80% of data migration projects in support of new or upgrade enterprise

applications run late or over budget.‖

Bloor Research on Data Migration

“

Pre-defined content for configuration extraction.

Extract rules from target system into SAP.

SAP Data Migration for SAP ERP

Complete Offering to Accelerate Data Migrations


Enhance information governance via policy-based data management

Meet Compliance and Regulatory

Requirements



SAP Document Archiving by Open Text

SAP Extended Content Management by Open Text

SAP NetWeaver Information Lifecycle

Management

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Meet Compliance & Regulatory Requirements

Ensure Data Governance Based on Business Policies

Understand Data Context and Lineage


to understand metadata associated with any

data system

Manage Enterprise Content


provides a single point of access to SAP and

non-SAP data and documents

SAP Extended ECM by Open Text embeds

content management directly into business

processes

Policy-Based Data Management

SAP NetWeaver Information Lifecycle

Management to set business rules to govern

data retention

SAP Archiving by Open Text to reduce TCO

by archiving older data



Meet Compliance Requirements with Transparency

View metadata associated with any

data system

Track what data sources provide

data for BI reports

Understand the impact of changes

to data sources on BI reports

Improve decision making and

regulatory compliance

BI Analysis

and

Reports

Business

Process

Applications

Data

IntegrationRelational

Sources

Impact Analysis

Data Lineage

SAP

BW

DW

―Where did this number come from?‖

―How will this change in the source impact my BI reports?‖

Information you can trust with

end-to-end metadata

management

“ A portion of information – survey results, demographics, and marketing data – was

located outside the company with third parties, and it was important to be able to

access and analyze this alongside all the other data we collect in-house‖.David La Rue

Senior Director of BI, SIRVA

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Display data from SAP and non-SAP sources on

one screen to increase employee and process

productivity

Store data securely using cost-effective storage

Reduce risk and increase compliance by

managing content in a secure archive

Reduce TCO by archiving older data

Application-spanning content views,

integration of documents into processes,

and archiving

SAP allows us to be one of the leaders in our market…. The solution from

Open Text was essential for the AP department to identify issues and help

achieve our objectives.‖Fabio Negrao

Manager, Holcim US

“

SAP Document Access & SAP Archiving by Open Text

Improve Access to Data and Documents, Even When Archived


SAP

Business

Process

Platform

SAP Extended ECM by Open Text

Connect Unstructured Content to SAP Applications

Provide secure

native access for

users of

SAP and non-SAP

software

Empower teams

with internal and

external users to

collaborate efficiently

Define, control and

accelerate decision

processes

Consolidate repositories

and storage management

Automate filing

and indexing

Control the content

and reduce

compliance costs

Enable consistent

document handling

and Microsoft Office

integration

Leverage a business process

platform

for Enterprise Content Management

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SAP NetWeaver Information Lifecycle Management

Archive Data Based on Retention Policies

File

SystemDatabase

Data

Objects

Application

Data

Data archiving

Non-SAP ContentDocumentsBusiness Objects

Manual Entry External Source

Retention

management

ILM-aware

storage integration

Legal case

management

§


AGENDA




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Time to Value: Fast and cost-effective integration with

existing SAP and non-SAP systems

Proven Customer Value: Mature offering and large install

base of customers supporting critical business scenarios

Market Leadership: Analyst recognition and customer

implementation success

Comprehensive Solutions for EIM Strategy

One-stop for end-to-end information governance and

management

Why SAP?

The Best Choice for EIM


Time to Value

Fast, Cost-Effective Integration

SAP NetWeaver provided all the functionality

we were looking for and was open enough to

integrate easily with our other IT Solutions.

Esben Viskum, AAK

We achieved high quality visibility across the

enterprise with our upgrade to SAP NetWeaver

BI and the accelerator software. Best of all, the

implementation was fast and risk free.Kim Ki Jin, CJ CheilJedang

“

Our physicians and researchers must have

access to complete, accurate patient data.

Business Objects is the only organization able

to deliver a complete EIM solution that’s tightly

integrated.Ed Todd, Nemours

“

“

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Proven Customer Value


Transformed Web site to drive incremental sales

Increased online sales of accessories and related products 40%

Reduced inbound customer service call volume by 4,000 calls per month

Decreased cost per order US$4.7

Retained strategic accounts worth US$20 million

―

The software enables flexibility in how we present

products to different market segments and users,

and lets us offer a level of product detail that other

systems cannot match. These are huge benefits.‖Steve Max, Director E-Business Marketing, Airgas, Inc.

“


Market Leadership

Analyst Recognition and Customer Success

Best rated solution by industry

analysts

Rated number one for ease of use to

accelerate time-to-delivery by Passionned

Research

Rated as a market leader in data quality and

data integration Gartner, Forrester, and TDWI

Gartner MDM Excellence Award

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Comprehensive set of enterprise data management tools

Multi-domain master data management functionality

Supported corporate strategy to make information a

business asset

Leveraged technology to optimize processes and drive

cost savings

Improved data quality and speed of access across the

enterprise

Provided information needed to proactively manage the

business

Delivered over 100,000 master data records and 1.5

million non-master records to company’s SAP ERP

application environment

Comprehensive Solution

One Stop for Information Governance and Management

Prior to using SAP NetWeaver MDM and SAP

BusinessObjects solutions, our heterogeneous IT

landscape made it very difficult for us to view our total

product line, what our customers were buying, and how we

could serve those customers better.‖

Joe Young, Senior Manager, IT, Lexmark International Inc.

“


Further Information

Related Workshops/Lectures at SAP TechEd 2010

EIM101 SAP NetWeaver Master Data Management Overview

EIM102 Overview of SAP Master Data Governance

EIM200 Master Data Management: SAP's Strategy and Roadmap

EIM162 How to Jumpstart Your SAP NetWeaver MDM and SAP

NetWeaver BPM Projects with SAP NetWeaver MDM Quick

Starter Packages

Related SAP Education and Certification Opportunities

http://www.sap.com/education/

SAP Public Web

SAP Developer Network (SDN): https://www.sdn.sap.com/irj/sdn/nw-

informationmanagement

SAP BusinessObjects Community (BOC): boc.sap.com

SAP Website: www.sap.com/mdm

http://www.sap.com/education/

https://www.sdn.sap.com/irj/sdn/nw-informationmanagement




http://boc.sap.com/

http://www.sap.com/mdm

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Further Information

Related Workshops/Lectures at SAP TechEd 2010

EIM163 Profile and Create Data Quality Scorecards to Understand

the Quality of Master Data

EIM260 Implementing and Using SAP Master Data Governance

EIM260 SAP NetWeaver MDM and SAP BusinessObjects Data

Services Integration

EIM303 Good to Know Topics for a Smooth SAP NetWeaver MDM

Implementation

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