Curriculum vitae

Jordan –Amman

E-Mail: eid_al_tawil@hotmail.comE-Mail: eid.altawil@ihg.com

Mobile Phone: +962 799109995 Eid Al-Tawil

Professional Profile A result driven and professional, articulate and analytical Hardware Engineer, who can think "out of the box" enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.

Objectives

Currently looking for a new and challenging position, one which will make best use of existing skills and experience while enabling further personal and professional development.

Education and Qualifications

Management Information System (MIS) From al-zaytoonah Private University (2003_2007) Bachelor degree (good).

Languages

Language 1: Arabic (Mother tongue) Language 2: English (Very Good)

Experience Install and configure computer systems, diagnose hardware/software faults and solve technical

problems, either over the phone or face-to-face. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Replacing parts as required. Providing support documentation, including procedural documentation. Supporting new applications. Setting up new users. Prioritizing and managing several open cases at one time. Testing/evaluating new technology.

Helpdesk-User Support. PC Service and maintenance. Carry out data back-up procedures. Documents network problems and resolution for future reference.

Technical support' normally include responsibility for other IT equipment, such as printers and scanners.

To troubleshoot for almost any IT-related problem that arises. Monitor and maintain the computer systems and networks in the business center ( guest area ). Administration of Windows 2003/2008 Servers environments. Active Directory configuration. Administration of Active Directory for infrastructure components and users. Domain controller knowledge and it’s policy. MS Exchange 2003/2007 administration. DNS and DHCP provisioning. Networking with TCP/IP, LAN, WAN and DNS . Good knowledge how to configuration switches. Connectivity with MS SQL server database in windows 2003/2008. Languages: VB, HTML. Lead Wifi Project. Very good using Adobe Photoshop. Good knowledge how to manage anti-virus from the server ( mcafee ) . Full knowledge of the servers:

1- TMG2- DC3- Exchange 20034- micros Fidelio Hotel System Management(Opera)5- Micros System (MICROS 9700 HMS Point-of-Sale System).

6 - VDA TV System 7- SQl Server Management.

Excellent knowledge and manage Control of telephone lines at system PBX telephone. Excellent knowledge at Installing and control and dealing with the following programs :

1. Symantec backup System.2. FBM ( System Orders ) .3. Bayan Human ( Resources System) .4. EQMS (Order System for the maintenance ) . 5. VingCard. 6. Sun System( Accounting System ) .

Career Summary

April 2014 – Up to dateIT assistant Manager

June 2009 – April 2014 Acting IT manager for one year.

IT Senior Supervisor Work as taskforce in (Crown plaza Petra) for one month. Work as taskforce in (Crown plaza Dead Sea) for 7 month.

Course

VB.Net (Windows Applications) from (Nevada Academy Center) from 15/10/2008 to 30/12/2008.

Strengths

Excellent technical knowledge, and a keen interest in IT issues

initiative to give ideas. Work proficiently and independently with other team members. Work under pressure. Willing to learn. Presentation skills. Negotiating skills . The ability to manage my time and plan my day effectively.

Personal Details

Driving License : AvailableHealth : ExcellentInterests: Reading, SportDate of birth: 16th July 1981Place of birth: Palestine Marital status: MarriedNationality: Jordanian

References Are Available On Request