Egypt ISO9001 Brochure En

8/13/2019 Egypt ISO9001 Brochure En

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ISO 9001

Quality Management

You believe in quality.

We assess quality worldwide.


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Organizations that know how to sustain their success also know how to meet their customers expectations. They

know how to fulfill requirements because they know how to control their processes, and how to ensure quality

on a sustained basis. The results achieved by the successful implementation of these success factors are what

allows these organizations to stand out from the competition.

More than one million organizations throughout the world make use of the internationally recognized ISO 9001

standard in order to control their own processes, and to improve their performance. The standard defines inter-

nationally applicable requirements for management systems in order to ensure the quality of products, services,

design and development. A quality management system can help you identify opportunities; fulfill the require-

ments of customers, suppliers, and other stakeholders; optimize processes; and reduce costs at the same time.

The majority of corporate decision makers are convinced

that the importance of quality management for corporate

success will continue to increase even more in the future.

But while not so successful organizations tend to focus

more on the quality of products and services, truly suc-

cessful ones focus primarily on upstream processes and

overall corporate quality. Statistics show that concentrating

on the prevention of errors instead of their correction is

the more promising strategy: according to a survey among

Germanys top managers, there is an average annual loss

of turnover of 5 % due to quality problems with services or

products; one out of seven companies even reports a loss

of up to 10 % or more.

This simple correlation reveals an enormous amount of

improvement potential. During an assessment by DQS,

this potential will be identified to the customer, so they

may gain the benefits of turning potential into reality.

Quality Management Success factor and Unique Selling Point

Will increase strongly

Will increase somewhat

Will stay the same

Will decrease somewhat/strongly

28%

16%

36%40

%

33%43%

Importance of quality management for

corporate success in the future

Survey 2008

Survey 2005

1% 3

%

Source: ExBa 2008 Quality in Motion. Benchmark study on Excellence in German business.

Forum! Marktforschung GmbH, Mainz, Germany.


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Figures are given in

European format, where

the dot takes the place

of the comma.

Certificates create confidenceThroughout the world, DQS certificates stand for customer

proximity and sustained value generation 20,000 compa-

nies with more than 45,000 certified management systems in

more than 100 countries choose to rely on us.

DQS was founded in the year 1985 as the first German cer-

tification body for management systems; today the company

ranks among the international leaders in certification busi-

ness, with offices and auditors in more than 50 countries

around the globe.

and demonstrate your competenceDQS publishes the certificates of successfully certified orga-

nizations in a customer database on the Internet. Certificates

are also available for download a convenient service for our

customers as well as theirs.

ISO 9001 Growing worldwideThe ISO Survey confirms the steady increase of certificates issued

to ISO 9001 all over the world. At the end of 2007, about one mil-

lion organizations in 175 countries were certified to ISO 9001; an

increase of 6 % on the previous year.

0 100.000 200.000

China

Italy

Japan

Spain

India

Germany

USA

Great Britain

France

Netherlands

210.773

115.359

73.176

65.112

46.091

45.195

36.192

35.517

22.981

18.922

Source: www.iso.ch 2007


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Achieve conformity experience value generation feel appreciationWith an independent and expert assessment of their management system by DQS auditors, top

management can be sure that their system is in conformance with the requirements of the stan-

dard. In addition, audits also result in an increased awareness of whether or not the manage-

ment system is suitable for achieving the desired results.

All over the world, DQS has more than 1 850 auditors available. What characterizes them the

most is their years of practical, hands-on experience and high level of business sector expertise.

Their social and system skills, combined with a keen eye for what is important, allow them to pro-

vide information for improvement, and direction for decision making processes valuable assets

both for corporate value generation. For years now, customer evaluations of auditor performance

have been at record highs.

Customer evaluation of DQS auditors

Criteria 2000 2004 2008

Communication, cooperativeness 4,8 4,8 4,9

Customer-specific interpretation of

standard requirements

4,5 4,6 4,6

Management focus 4,7 4,7 4,7

Time management, efficiency 4,7 4,7 4,8

(highest possible rating: 5)

ISO 9001 Top Ten Business SectorsCorporations of any size and sector undergo expert assess-

ments in order to demonstrate their quality ability to the

inside as well as the outside, and to achieve competitive

advantages through continuous improvement.

Others

17%

Metalworking

19%

Services 11%

Electrical

14%

Foodstuffs 4%

Rubber/plastics

8%Chemical industry

7%

Machineengineering 6%

Health and socialworks 6%

Construction 4%Commerce 4%

Source: DQS GmbH 2008


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DQS Assessments with BenchmarkingWith DQS Benchmarking, DQS evaluates the maturity of your management system on the basis of internationally recog-

nized evaluation methods. In addition, comparative values are identified from your competitive environment, which allow

for a comparative evaluation of your organizations level of maturity, and identify areas for improvement. DQS Benchmark-ing is a special service provided in the context of a comprehensive assessment according to the rules of accreditation

and notification.

From offer to certificate the process

System Analysis

(Stage 1 Audit)

Re-Assessment

*

Pre-Assessment

(optional)

System Assessment

(Stage 2 Audit)

*

System Evaluation

Certificate Issue

First Advancement

Assessment

*

Second Advancement

Assessment

** Optional:

Participate in DQS Benchmarking

There are many advantages to having an independent certification

body undertake the assessment of a management system that go

far above and beyond a simple confirmation of conformity. In order

to achieve the most benefit on site, DQS plans each assessment

individually, taking into account specific circumstances, corpo-

rate objectives, and success factors. With innovative assessment

concepts focused on each individual customers

needs, DQS remains at their customers side all

the way to Business Excellence. Each assessment

starts with a mutual exchange of information and

a detailed offer.

Additional benefits can be achieved by companies

selecting a combination with ISO 14001 for Envi-

ronmental Management, and BS OHSAS 18001

for Occupational Health and Safety. The simul-

taneous assessment of multiple management

systems or of one integrated management system

creates synergies, because standard spanningrequirements can be assessed collectively.


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Know expectations control processes ensure successThe effectiveness of a companys quality management system is directly reflected in the details of the

companys objectives. The achievement of these objectives must be specified in measurable results based on significant key ratios that are the result of transparent and efficient processes. The best

demonstration of any companys quality ability is continuously improving business results.

DQS Compact: identify opportunities improve step-by-stepThe assessment of complete management systems, though, is only part of the work of DQS auditors.

For the targeted evaluation of select corporate aspects, DQS auditors also assess individual processes.

These assessments include an analysis and an evaluation, as well as feedback on strengths and oppor-

tunities. Upon request, a confirmation of findings may be included.

Validated service qualityfocuses on customer loyalty with the organization. What will be assessed

is how far the company has identified and designed the relevant service processes; whether these

are being implemented in everyday practice; and if employees have been trained appropriately. Other

questions will aim at the success factors related to the service processes, and their integration into

the continuous improvement process. The assessment results will show whether or not the service

quality conforms to the companys own service statements, and whether or not a high degree of cus-

tomer loyalty can be achieved by it.

Validated internal service quality is particularly interesting for any organization wanting to have

their internal audit process or their internal auditors reviewed by an experienced third party. Duringsuch an assessment, specially trained DQS auditors will attend the initial and closing meetings; they

will stand by your internal auditors during the conduct of interviews, the review of documents, and the

process of assembling evidence. Following a detailed feedback with those questioned, constructive

feedback on the conduct of internal audits will be provided.

Continuous improvement of a quality management system

Customers Customers

Input Result

Management

responsibility

Resource

management

Requirements Product

realization

Measure,

analyze, improve

Customer

satisfaction

Product

ISO 9001:2008: Model of a process-based quality management system


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Customer satisfaction is the direct reflection of a companys ability to deliver quality. That is why

the first of the eight principles of Quality Management requires consistent customer focus

because that is the way to achieve Best in Class. The eight management principles, taken fromthe Guideline for Performance Improvements (ISO 9004:2000), help to focus an entire organiza-

tion on objectives, systematic leadership, and continual performance improvement.

Customer focus

Consistent customer focus is the single most essential

factor of every business success. Being Best in Class

means predicting and exceeding customer expectations.

The whole company organisation needs to be aligned

accordingly.

Leadership

The degree to which the purpose, focus and internal

environment of an organization fit together is a question

of leadership. Managers create the internal environment

in which people develop their skills and apply them for

the benefit of the entire organization. Important tools to

achieve this are management by example, the consid-

eration of involved stakeholders inside and outside the

organization and the development of a clear vision of the

organizations future.

Involvement of people

Every organization is only as good as its employees. To

allow them to apply their abilities and release their poten-

tial, it is necessary to involve them in the decision-making

process. Doing that requires promoting commitment and

problem-solving skills on all levels and to encourage the

employees to take the initiative in seeking opportunitiesfor improvement.

Process approach

Results can be achieved more efficiently if necessary

activities and resources are bundled and managed as a

process. For this purpose, individual process steps need

to be defined, inputs and outputs determined and the

interfaces with the organizations function identified.

Finally, in order to ensure the smooth running of organi-

zational processes, possible causes of error need to be

identified and responsibilities determined.

System approach to management

Each organization is a complex entity; that is why it is

important to identify, manage and understand individual

processes and their interactions within the organizational

workflow. This is the only way for organizations to establish

objectives effectively and efficiently.

Continual improvement

If you cease to improve, you cease to be good. Behind

this simple statement lies the realization that compe-

tence and quality are not static, but dynamic values; that

applies to organizations as well as to the people working

there. That is why it is important for the success of an

organization that continuous improvement of products and

systems becomes the ultimate goal of each employee.

Factual approach to decision making

Efficient decisions are based on the analysis of data and

information. Appropriate decisions, based on experience

and entrepreneurial intuition, can only be reached when

these data and information are reviewed and verified

continuously.

Mutually beneficial supplier relationships

All things are interdependent; organizations particularly

depend on good business relationships with their sup-

pliers. This is the only way for both parties to make the

maximum contribution to the creation of mutual value.

Indispensable to that end is transparent communication,

agreement on common goals while taking into account

the customers interests, and cooperation in the develop-

ment and improvement of products.


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Photos courtesy ofAbrechnungszentrum Emmendingen, DFS Deutsche Flugsicherung GmbH,

GKN Driveline Deutschland GmbH, KUKA Systems GmbH, Soz ietaet Helmig & Weber07/2009

August-Schanz-Strae 2160433 Frankfurt/Main

Tel. +49 69 95427-0

Fax +49 69 95427-111

[email protected]

Markgrafenstrae 5610117 Berlin

Tel. +49 30 200543-30

Fax +49 30 200543-50

Taubenheimstrae 2470372 Stuttgart

Tel. +49 711 3807319-0

Fax +49 711 3807319-10

Imprint

Editor

Ilona Korall

Marketing & Communication

Design

Michael Hauck, kompriTriefenstein

Print

johnen druck,

Bernkastel-Kues

DQS is member of:

DQS GmbHDeutsche Gesellschaft zur Zertifizierung

von Managementsystemen

Increased customer satisfaction

Sustained confidence among customers and stakeholders

Improved employee motivation

Fewer corporate risks

Continual improvement

Clearly defined responsibilities

Efficient and effective corporate processes

Cost savings through error prevention instead of error correction

Strong competitive ability and image

Improved knowledge management, less information gaps

Certified quality a focus on success factors

Documents

Egypt ISO9001 Brochure En