eGovt and ICT Skills PDF

7/31/2019 eGovt and ICT Skills PDF

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eGovt and ICT Skills Survey

Introduction

eGovernment is defined as making use of information and communications technologies with the hopeto reorganize and improve government services. Many countries who have experienced its

transformative power were able to revitalize public administration, overhaul public management,foster inclusive leadership and move civil service towards higher efficiency, transparency andaccountability. 1 eGovernment can also be considered as an engine of the development for the people

by making public services more responsive, citizen-centric, socially inclusive and participatory. 2

Richard Heeks identifies the development of competencies and skills among government officials as

crucial to the success of eGovernment initiatives.3 There are a number of considerable benefits of

information and communications technology (ICT) skills development trainings such as increasingproductivity, improving communication and collaboration and organizing critical information. The

eGovernment programs require ICT-skilled government officials that can align with the vision of the

government.

Heeks also added that a successful eGovernment initiative requires an assessment of design-reality

gaps: gaps between the design assumptions/requirements of a project and the existing reality in

government.4 In order to be able to properly address the development of eGovernment competenciesand skills among government officials, ideacorp has conducted an eGovernment and information and

communications technology skills (ICT) training needs analysis (TNA) survey.

There were two main areas that the TNA survey was designed to address:

I. General ICT access, knowledge and skills

1. Access to computers2. Access to broadband internet

3. Access to mobile internet

4. ICT literacy training5. Word Processing

6. Spreadsheet

7. Presentation8. Databases

9. Internet/Web

10. Social Media

1. Facebook2. Twitter

3. YouTube

4. Wiki5. Blog

1 United Nations E-Government Survey 2010

http://unpan1.un.org/intradoc/groups/public/documents/un/unpan038851.pdf

2 United Nations E-Government Survey 2012

http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf

3 Richard Heeks, Avoiding eGov Failure: Factor-Specific Techniques, eGovernment for Development Information

Exchange http://www.egov4dev.org/success/techniques/factors.shtml4 Richard Heeks, Avoiding eGov Failure: Design-Reality Gap Techniques, eGovernment for Development Information

Exchange http://www.egov4dev.org/success/techniques/drg.shtml


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11. Tools1. Programming

2. Geographic Information Software (GIS)

3. Project Management

4. Collaborative Software5. Accounting Software

II. Knowledge of eGovernment/eGovernance concepts1. eGovernment

2. eGovernance

3. eGovernment Architecture4. Interoperability

5. Open Standards

6. Authentication and Identification7. Information Security

8. Privacy and Data Protection

9. Intellectual Property Rights (IPR)

10. Automation11. Informatization

12. Collaboration

13. eParticipation14. eDemocracy

15. Open Government

16. Open Data17. Gov 2.0

18. eCommerce Act of 2000

19. Philippine Digital Strategy

20. Web 2.021. ICT Project Management

The survey was conducted last November 2011 among 154 government career executives. The surveywas conducted as part of a needs assessment on the development and implementation of a government

Chief Information Officer (gCIO) training program.

Summary of findings:

27% of the respondents are within the age bracket of 40-49 years old and 25% of them are

within the age bracket of 50-54 years old. Most of those who responded in the survey are new career executive service eligibles, meaning

that they have recently passed the career executive service officers' exams. While 88% of respondents do not hold ICT Plantilla positions, 66% of them said that their

current positions require ICT functions. 94% of the respondents have access to computers at the office and 96% of them have computers

at home. 94% of the respondents have broadband internet access at the office and 84% of them have

broadband internet access at home.

57% of respondents access the internet using their mobile/smart phones. 64% of respondents prefer to access the internet at the office. 54% of the respondents have not taken any ICT literacy course.

Only 8% of the respondents have taken an introductory course on eGovernment.


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47% of the respondents are aware of eGovernment. 45% of the respondents are aware of eGovernance.

Most respondents are not aware or have little knowledge on other eGovernment concepts.

56% of the respondents are not aware of eGovernment Architecture.

47% of the respondents are not aware of Interoperability.

49% of the respondents are not aware of Open Standards.

40% of the respondents are not aware of Authentication and Identification.

44% of the respondents are aware of Information Security.

43% of the respondents are aware of Privacy and Data Protection.

40% of the respondents are aware of Intellectual Property Rights.

36% of the respondents are aware of Automation.

For Informatization, there are 31% of the respondents who are not aware, and another 31%

who are aware of the concept.

32% of the respondents are not aware of Collaboration.

45% of the respondents are not aware of eParticipation.

50% of the respondents are not aware of eDemocracy.

45% of the respondents are not aware of Open Government.

43% of the respondents are not aware of Open Data.

61% of the respondents are not aware of Gov 2.0.

40% of the respondents are not aware of the eCommerce Act of 2000.

64% of the respondents are not aware of the Philippine Digital Strategy.

62% of the respondents are not aware of Web 2.0.

38% are not aware of ICT Project Management.

Software/Tools

For the word processing software, 33% of respondents said that they are regular, confident

users, while 27% said that they they are fully competent and could confidently explain it to

others.

34% of the respondents have used a spreadsheet software but need further practice/trainingto be confident.

For the presentation software, 29% of the respondents said that they have used the software

but need further practice/training to be confident, while 28% said that they are a regular userand confident in using the software.

33% of the respondents said that they have used a database software occasionally but need

further practice/training to be confident.

39% of the respondents said that they are a regular user and confident in using the

internet/web.

For Facebook, 27% of the respondents said that they are regular users and confident, while

25% said that they have used this occasionally but need further practice/training to be

confident. 40% of the respondents said that they are aware of Twitter but have no experience using the

application.

32% of the respondents said that they have used YouTube but need further practice/training

to be confident.

26% of the respondents said that they are aware of Wiki but have no experience using the

application.

34% of the respondents said that they are aware of Blog but have no experience using the

application.


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51% of the respondents said that they do not know how to program.

For GIS software, 38% of the respondents said that they have not used it, while 37% said

that they are aware of the software but have no experience using it.

45% of the respondents said that they do not know how to use project management

software.

45% of the respondents said that they do not know how to use collaborative software.

57% of the respondents said that they do not know how to use accounting software.

Skills

49% of the respondents rated their oral communication skill as above average, while 51%

rated their written communication skill as above average.

44% of the respondents rated their numeracy skill as above average.

38% of the respondents rated their skill in manipulating / interpreting graphical information

as above average.

53% of the respondents rated their critical thinking skill as above average.

51% of the respondents rated their planning and organizing skill as above average.

51% of the respondents rated their reviewing and evaluating skill as above average.

Training Preferences

82% of the respondents said that the training program should focus on skills development. 34% of the respondents said that they can be away from work for a maximum of 3 days.

62% of the respondents said that they prefer a training schedule held once a month for 4

months.

Here is a more detailed report of the results of the training needs analysis survey:

Part I . Background Information

1. Number of Respondents by Gender

There were 154 respondents in the survey, with 62 male respondents comprising 40%, and 92 femalerespondents comprising 60%.

2. Number of Respondents by Age

Ten of the respondents, or 6.50% of them, are below 30 years old. Thirty respondents, or 19% of them,

are within the age bracket of 30-39 years old. Forty-two respondents, or 27% of them, are the withinthe age bracket of 40-49 years old. Thirty-eight respondents, or 25% of them, are within the age bracket

of 50-54 years old. Twenty-one respondents, or 14% of them, are within the age bracket of 55-59 years

old. Nine respondents, or 5.80% of them, are within the age bracket of 60-65 years old. Fourrespondents, or 2.6% of them, did not answer the question.

Gender

Male

Female


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3. Career Executive Service Officer RankMost of those who responded in the survey are new career executive service eligibles, meaning that

they have recently passed the career executive service officers' exams. About 50% of the respondents

are existing government career executives. Many others did not put their rank.

4. ICT Plantilla Position

Nine of the respondents, or 5.8% of them, hold ICT Plantilla Positions while the remaining 136 or 88%

does not hold ICT Plantilla Positions. There were 9 respondents, or 5.8% of them, who did not answerthe given question.

5. Position having ICT functions

Ninety-six respondents, or 62% of them, said that their current positions have ICT functions while 38

respondents, or 25% of them, said that they do not have ICT functions in their current positions. The

remaining 20 respondents, or 13% of them, did not answer the given question.

Age

Less than 31

30-39

40-49

50-54

55-59

60-65

No Answer

ICT Plantilla Position

Yes

No

No Answer


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6. Computer in the officeOne hundred forty-five respondents, or 94% of them, said that they have their own computer units in

their office while the remaining 6 respondents, or 3.9% of them, said that they do not have computer

units in their office. The remaining 2% did not answer the given question.

7. Computer at homeOne hundred forty-eight respondents, or 96% of them, said that they have their own computer units at

home while the remaining 5 respondents, or 3.2% of them, said that they do not have computer units at

home. One of the respondents did not answer the given question.

8. Broadband internet connection at officeOne hundred forty-seven respondents, or 94% of them, said that they have broadband internet

connection at the office, while the remaining 6 respondents, or 3.9% of them, said that they do not have

Computer at Home

Yes

No

No Answer

Computer in Office

Yes

No

No Answer

Positions with ICT Functions

Yes

No

No Answer


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broadband internet connection at the office. One of the respondents did not answer the given question.

9. Broadband internet connection at homeOne hundred thirty respondents, or 84% of them, said that they have their own broadband internet

connection at home, while the remaining 23 respondents, or 15% of them, said that they do not have

broadband internet connection at home. One of the respondents did not answer the given question.

10. Accessing internet on mobile / smart phoneEighty-eight 88 respondents, or 57% of them, said that they access the internet using their mobile or

smart phone, while 63 respondents, or 41% of them, said that they do not access the internet on their

mobile or smart phone. Three respondents, or 2% of them, did not answer the given question.

Broadband at Home

Yes

No

No Answer

Internet Access on Mobile/PDA

Yes

No

No Answer

Broadband in Office

Yes

No

No Answer


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11. Preferred mode of Internet AccessNinety-eight respondents, comprising 64%, said that their preferred method of accessing the internet is

through their computers at office. Sixty-six respondents, comprising 43%, said that their preferred

method of accessing the internet is through their computers at home. Thirty-six respondents,

comprising 23%, said that their preferred method of accessing the internet is via their mobile phone orsmartphone.

12. ICT Literacy Course

Sixty-four respondents, or 42% of them, said that they have taken ICT literacy courses, while 83respondents, or 54% of them, said that they have not taken any ICT literacy courses. Seven

respondents, or 4.5% of them, did not answer the given question.

13. eGovernment Introductory Course

Twelve respondents, or 8% of them, said that they have taken an eGovernment introductory course,while 73 respondents, or 47% of them, said that they have not taken any eGovernment introductory

course. Sixty-nine respondents, or 45% of them, did not answer the given question. The researchers

suspect that these 69 respondents have not also taken any eGovernment introductory course.

ICT Literacy Course

YesNo

No Answer

computer at of-

fice

computer at

home

mobile/smartph

one

0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%

Preferred Mode of Internet Access


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Part II . Knowledge and Skills

Employees were asked to rate their knowledge or understanding on the following eGovernment

concepts.

1 - I am not aware of this concept.

2 - I am aware of this concept.

3 - I am literate about this concept.4 - I am literate about this concept and apply it in my work.

5 - I have full knowledge of this concept and I can explain it to others.

6 No answer

1. eGovernment

Twenty-two respondents or 14% said that they are not aware of this concept. Seventy-two respondentsor 47% said that they are aware of this concept. Twenty-six respondents or 17% said that they are

literate about this concept. Seventeen respondents or 11% said that they are literate about this concept

and that they can apply this in their work. Five respondents or 3% said that they have full knowledge ofthis concept and they are confident that they can explain it to others. The remaining 8% did not answer

the given question.

2. eGovernanceTwenty-three respondents or 15% said that they are not aware of this concept. Sixty-nine respondents

or 45% said that they are aware of this concept. Twenty-six respondents or 17% said that they are

literate about this concept. Nineteen respondents or 12% said that they are literate about this concept

eGovt Introductory Course

Yes

No

No Answer

eGovernment

1

2

3

4

56


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and that they can apply this in their work. Five respondents or 3% said that they have full knowledge ofthis concept and they are confident that they can explain it to others. The remaining 8% did not answer

the given question.

3. eGovernment Architecture

Eighty-seven respondents or 56% said that they are not aware of this concept. Thirty-nine respondents

or 25% said that they are aware of this concept. Eleven respondents or 7% said that they are literate

about this concept. Two respondents or 1% said that they are literate about this concept and that theycan apply this in their work. Three respondents or 2% said that they have full knowledge of this

concept and they are confident that they can explain it to others. The remaining 9% did not answer the

given question.

4. Interoperability

Seventy-three respondents or 47% said that they are not aware of this concept. Forty-one respondents

or 27% said that they are aware of this concept. Twenty-three respondents or 15% said that they areliterate about this concept. Three respondents or 2% said that they are literate about this concept and

that they can apply this in their work. Three respondents or 2% said that they have full knowledge of

this concept and they are confident that they can explain it to others. The remaining 9% did not answer

eGovernance

12

3

4

5

6

eGovernment Architecture

1

2

3

4

5

6


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the given question.

5. Open StandardsSeventy-six respondents or 49% said that they are not aware of this concept. Forty-one respondents or27% said that they are aware of this concept. Sixteen respondents or 10% said that they are literate

about this concept. Five respondents or 3% said that they are literate about this concept and that they

can apply this in their work. Two respondents or 1% said that they have full knowledge of this conceptand they are confident that they can explain it to others. The remaining 10% did not answer the given

question.

6. Authentication and IdentificationSixty-one respondents or 40% said that they are not aware of this concept. Forty-two respondents or

27% said that they are aware of this concept. Twenty-five respondents or 16% said that they are literateabout this concept. Nine respondents or 6% said that they are literate about this concept and that they

can apply this in their work. Four respondents or 3% said that they have full knowledge of this concept

and they are confident that they can explain it to others. The remaining 8% did not answer the given

question.

Interoperability

1

23

4

5

6

Open Standards

12

3

4

5

6


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7. Information Security

Thirty respondents or 19% said that they are not aware of this concept. Sixty-seven respondents or 44%

said that they are aware of this concept. Twenty-seven respondents or 18% said that they are literateabout this concept. Sixteen respondents or 10% said that they are literate about this concept and that

they can apply this in their work. Three respondents or 2% said that they have full knowledge of thisconcept and they are confident that they can explain it to others. The remaining 7% did not answer the

given question.

8. Privacy and Data Protection

Twenty-eight respondents or 18 % said that they are not aware of this concept. Sixty-six respondents or43% said that they are aware of this concept. Twenty-five respondents or 16 % said that they are literate

about this concept. Nineteen respondents or 12% said that they are literate about this concept and thatthey can apply this in their work. Five respondents or 3% said that they have full knowledge of this


given question.

Authentication and Identification

1

2

3

45

6

Information Security

1

2

34

5

6


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9. Intellectual Property Rights (IPR)Seventeen respondents or 11% said that they are not aware of this concept. Sixty-two respondents or

40% said that they are aware of this concept. Thirty-five respondents or 23% said that they are literate

about this concept. Nineteen respondents or 12% said that they are literate about this concept and that

they can apply this in their work. Ten respondents or 6% said that they have full knowledge of thisconcept and they are confident that they can explain it to others. The remaining 8% did not answer the

given question.

10. AutomationSixteen respondents or 10% said that they are not aware of this concept. Fifty-five respondents or 36%

said that they are aware of this concept. Thirty-three respondents or 21% said that they are literate

about this concept. Twenty-five respondents or 16% said that they are literate about this concept and

that they can apply this in their work. Twelve respondents or 8% said that they have full knowledge ofthis concept and they are confident that they can explain it to others. The remaining 9% did not answer

the given question.

Privacy and Data Protection

1

2

3

45

6

IPR

1

2

3

4

56


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11. Informatization

Forty-eight respondents or 31% said that they are not aware of this concept. Forty-eight other

respondents said that they are aware of this concept. Twenty-three respondents or 15% said that they

are literate about this concept. Twelve respondents or 8% said that they are literate about this concept

and that they can apply this in their work. Nine respondents or 6 % said that they have full knowledgeof this concept and they are confident that they can explain it to others. The remaining 9% did not

answer the given question.

12. Collaboration

Fifty respondents or 32% said that they are not aware of this concept. Forty-one respondents or 27%

said that they are aware of this concept. Twenty-eight respondents or 18% said that they are literate

about this concept. Thirteen respondents or 8% said that they are literate about this concept and thatthey can apply this in their work. Nine respondents or 6% said that they have full knowledge of this


given question.

Automation

1

2

3

45

6

Informatization

1

2

3

4

56


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13. eParticipation

Seventy respondents or 45% said that they are not aware of this concept. Thirty-seven respondents or24% said that they are aware of this concept. Nineteen respondents or 12% said that they are literate

about this concept. Ten respondents or 6% said that they are literate about this concept and that they

can apply this in their work. Five respondents or 3% said that they have full knowledge of this concept

and they are confident that they can explain it to others. The remaining 10% did not answer the givenquestion.

14. eDemocracySeventy-eight respondents or 50% said that they are not aware of this concept. Thirty-four respondents

or 22% said that they are aware of this concept. Eighteen respondents or 12% said that they are literate

about this concept. Eight respondents or 5% said that they are literate about this concept and that theycan apply this in their work. Three respondents or 2% said that they have full knowledge of this


given question.

Collaboration

1

2

3

4

5

6

eParticipation

1

2

3

45

6


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15. Open Government

Sixty-nine respondents or 45% said that they are not aware this concept. Forty-five respondents or 29%

said that they are aware of this concept. Eighteen respondents or 12% said that they are literate aboutthis concept. Six respondents or 4% said that they are literate about this concept and that they can apply

this in their work. Four respondents or 3% said that they have full knowledge of this concept and theyare confident that they can explain it to others. The remaining 7% did not answer the given question.

16. Open Data

Sixty-six respondents or 43% said that they are not aware this concept. Forty-eight respondents or 31%said that they are aware of this concept. Nineteen respondents or 12% said that they are literate about

this concept. Five respondents or 4% said that they are literate about this concept and that they canapply this in their work. Four respondents or 3% said that they have full knowledge of this concept andthey are confident that they can explain it to others. The remaining 8% did not answer the given

question.

eDemocracy

1

2

3

4

5

6

Open Government

1

2

3

4

5

6


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17. Gov 2.0Ninety-four respondents or 61% said that they are not aware this concept. Thirty-six respondents or

23% said that they are aware of this concept. Six respondents or 4% said that they are literate about this

concept. Three respondents or 2% said that they are literate about this concept and that they can applythis in their work. Two respondents or 1% said that they have full knowledge of this concept and they

are confident that they can explain it to others. The remaining 9% did not answer the given question.

18. eCommerce Act of 2000Sixty-two respondents or 40% said that they are not aware this concept. Fifty-four respondents or 35%

said that they are aware of this concept. Eleven respondents or 7% said that they are literate about this

concept. Eight respondents or 5% said that they are literate about this concept and that they can apply

this in their work. Five respondents or 3% said that they have full knowledge of this concept and theyare confident that they can explain it to others. The remaining 10% did not answer the given question.

Open Data

1

2

3

45

6

Gov 2.0

1

2

3

4

5

6


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19. Philippine Digital Strategy

Ninety-eight respondents or 64% said that they are not aware this concept. Thirty respondents or 19%

said that they are aware of this concept. Six respondents or 4% said that they are literate about thisconcept. Four respondents or 3% said that they are literate about this concept and that they can apply

this in their work. Two respondents or 1% said that they have full knowledge of this concept and they

are confident that they can explain it to others. The remaining 9% did not answer the given question.

20. Web 2.0

Ninety-five respondents or 62% said that they are not aware this concept. Thirty-four respondents or22% said that they are aware of this concept. Six respondents or 4% said that they are literate about this

concept. Two respondents or 1% said that they are literate about this concept and that they can applythis in their work. Another 2 respondents or 1% said that they have full knowledge of this concept andthey are confident that they can explain it to others. The remaining 10% did not answer the given

question.

eCommerce Act 2000

1

2

3

4

5

6

Philippine Digital Strategy

1

2

3

4

5

6


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21. ICT Project ManagementFifty-nine respondents or 38% said that they are not aware this concept. Fifty-seven respondents or

37% said that they are aware of this concept. Sixteen respondents or 10% said that they are literateabout this concept. Seven respondents or 5% said that they are literate about this concept and that theycan apply this in their work. Four respondents or 3% said that they have full knowledge of this concept

and they are confident that they can explain it to others. The remaining 7% did not answer the given

question.

Part III . Skills

Please rate your skill on each of the listed applications/functions by encircling a number from 1 to 5.

The ratings are defined as follows:

1 - I do not know how to do this application/function

2 - I am aware of this application/function but have no experience practicing it.

3 - I have used/done this occasionally but need further practice/training to be confident.

Web 2.0

1

2

34

5

6

ICT Project Management

1

2

34

5

6


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4 - I am a regular and confident in using this application/doing this function.5 - I am fully competent with this application/function and could confidently explain it to others.

6. - No answer

A.

1. Word Processing

Seven respondents or 5% said that they do not know how to do this application/function. Elevenrespondents or 7% said that they are aware of this application/function but have no experience

practicing it. Thirty-five respondents or 23% said that they have used/done this occasionally but need

further practice/training to be confident. Fifty-one respondents or 33% said that they a regular user andconfident in using this application/doing this function. Forty-one respondents or 27% said that they

they are fully competent with this application/function and could confidently explain it to others. The

remaining 5% did not answer the given question.

2. Spreadsheet

Seventeen respondents or 11% said that they do not know how to do this application/function. Twenty-

six respondents or 17% said that they are aware of this application/function but have no experiencepracticing it. Fifty-two respondents or 34% said that they have used/done this occasionally but need

further practice/training to be confident. Twenty-five respondents or 16% said that they are a regular

user and confident in using this application/doing this function. Twenty-four respondents or 16% saidthat they are fully competent with this application/function and could confidently explain it to others.

The remaining 6% did not answer the given question.

Word Processing

1

2

3

4

5

6


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3. PresentationTen respondents or 6% said that they do not know how to use this application/function. Seventeen

respondents or 11% said that they are aware of this application/function but have no experience

practicing it. Forty-five respondents or 29% said that they have used/done this occasionally but need

further practice/training to be confident. Forty-three respondents or 28% said that they are a regularuser and confident in using this application/doing this function. Twenty-nine respondents or 19% said

that they are fully competent with this application/function and could confidently explain it to others.

The remaining 7% did not answer the given question.

4. Databases

Fourteen respondents or 9% said that they do not know how to use this application/function. Forty-three respondents or 28% said that they are aware of this application/function but have no experiencepracticing it. Fifty-one respondents or 33% said that they have used/done this occasionally but need

further practice/training to be confident. Twenty-seven respondents or 17% said that they are a regular

user and confident in using this application/doing this function. Eight respondents or 5% said that theyare fully competent with this application/function and could confidently explain it to others. The


Spreadsheet

1

2

3

4

5

6

Presentation

1

23

4

5

6


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5. Internet / Web

Five respondents or 4% said that they do not know how to use this application/function. Ninerespondents or 6% said that they are aware of this application/function but have no experience

practicing it. Forty-four respondents or 29% said that they have used/done this occasionally but need

further practice/training to be confident. Sixty respondents or 39% said that they are a regular user andconfident in using this application/doing this function. Twenty-six respondents or 17% said that are

fully competent with this application/function and could confidently explain it to others. The remaining

6% did not answer the given question.

B. Social Media

1. Facebook

Five respondents or 4% said that they do not know how to use this application/function. Nineteenrespondents or 12% said that they are aware of this application/function but have no experience

practicing it. Thirty-eight respondents or 25% said that they have used/done this occasionally but need

further practice/training to be confident. Forty-two respondents or 27% said that they are a regular user

and confident in using this application/doing this function. Thirty-one respondents or 20% said thatthey are fully competent with this application/function and could confidently explain it to others. The


Databases

1

2

3

4

5

6

Internet / Web

1

2

3

4

5

6


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2. TwitterTwenty-eight respondents or 18% said that they do not know how to do this application/function. Sixty-

two respondents or 40% said that they are aware of this application/function but have no experience

practicing it. Twenty-four respondents or 16% said that they have used/done this occasionally but needfurther practice/training to be confident. Fifteen respondents or 10% said that they are a regular user

and confident in using this application/doing this function. Five respondents or 3% said that they are

fully competent with this application/function and could confidently explain it to others. The remaining13% did not answer the given question.

3. YouTubeTen respondents or 6% said that they do not know how to do this application/function. Forty-one

respondents or 27% said that they are aware of this application/function but have no experiencepracticing it. Fifty respondents or 32% said that they have used/done this occasionally but need furtherpractice/training to be confident. Eighteen respondents or 12% said that they are a regular user and

confident in using this application/doing this function. Fifteen respondents or 10% said that they are



Facebook

1

2

3

4

5

6

Twitter

1

2

3

4

5

6


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4. WikiThirty-four respondents or 22% said that they do not know how to do this application/function. Forty

respondents or 26% said that they are aware of this application/function but have no experience

practicing it. Twenty-six respondents or 17% said that they have used/done this occasionally but needfurther practice/training to be confident. Seventeen respondents or 11% said that they are a regular userand confident in using this application/doing this function. Fourteen respondents or 9% said that they

are fully competent with this application/function and could confidently explain it to others. The


5. BlogThirty-eight respondents or 25% said that they do not know how to do this application/function. Fifty-

two respondents or 34% said that they are aware of this application/function but have no experience

practicing it. Twenty-five respondents or 16% said that they have used/done this occasionally but needfurther practice/training to be confident. Thirteen respondents or 8% said that they are a regular user

and confident in using this application/doing this function. Four respondents or 3% said that they are



Wiki

1

2

3

4

5

6

YouTube

1

2

3

4

56


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C. Tools

1. Programming

Seventy-nine respondents or 51% said that they do not know how to do this application/function.Thirty-three respondents or 21% said that they are aware of this application/function but have no

experience practicing it. Eight respondents or 5% said that they have used/done this occasionally but

need further practice/training to be confident. None of the respondents said that they are a regular userand confident in using this application/doing this function. Only 1 respondent that he is fully competent

with this application/function and could confidently explain it to others. The remaining 22% did not

answer the given question.

2. Geographic Information Software (GIS)

Fifty-eight respondents or 38% said that they do not know how to do this application/function. Fifty-

seven respondents or 37% said that they are aware of this application/function but have no experiencepracticing it. Fifteen respondents or 10% said that they have used/done this occasionally but need

further practice/training to be confident. Four respondents or 3% said that they are a regular user and

confident in using this application/doing this function. Only 1 respondent said that he is fully

competent with this application/function and could confidently explain it to others. The remaining 11%

Blog

1

2

3

4

5

6

Programming

1

2

3

4

5

6


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did not answer the given question.

3. Project Management Tools

Seventy respondents or 45% said that they do not know how to do this application/function. Thirty-fourrespondents or 22% said that they are aware of this application/function but have no experience

practicing it. Ten respondents or 6% said that they have used/done this occasionally but need furtherpractice/training to be confident. Six respondents or 4% said that they are a regular user and confident

in using this application/doing this function. Only 1 respondents said that he is fully competent with

this application/function and could confidently explain it to others. The remaining 22% did not answer

the given question.

4. Collaborative Software

Seventy-seven respondents or 45% said that they do not know how to do this application/function.Thirty-three respondents or 21% said that they are aware of this application/function but have no

experience practicing it. Fifteen respondents or 10% said that they have used/done this occasionally but

need further practice/training to be confident. Five respondents or 3% said that they are a regular userand confident in using this application/doing this function. Two respondents or 1% said that they are

GIS

1

2

3

4

5

6

Project Management Tools

1

2

3

4

5

6


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fully competent with this application/function and could confidently explain it to others. The remaining15% did not answer the given question.

5. Accounting SoftwareEighty-eight respondents or 57% said that they do not know how to do this application/function.

Thirty-five respondents or 23% said that they are aware of this application/function but have no

experience practicing it. Seven respondents or 5% said that they have used/done this occasionally butneed further practice/training to be confident. Two respondents or 1% said that they are a regular user

and confident in using this application/doing this function. Only 1 respondent said that he is fully

competent with this application/function and could confidently explain it to others. The remaining 13%did not answer the given question.

Collaborative Software

12

3

4

5

6

Accounting Software

1

2

3

4

5

6


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The respondents were asked to rate their Communication, Numeracy and Problem Solving skills byrating from Poor to Excellent.

1Poor

2Below Average

3Average

4Above Average

5Excellent6No answer

A. Communication Skills

1. OralNone of the respondents said that they are poor in oral communication. Only 1 respondent said that

his/her oral communication skill is only below average. Forty respondents or 26% rated their oral

communication skill as average. Seventy-five respondents or 49% rated their oral communication skill

as above average. Twenty-four respondents or 16% rated their Oral Communication skill as Excellent.The remaining 8% did not answer the given question.

2. Written

None of the respondents said that they are poor in written communication. Only 1 respondent said thathis/her written communication skill is below average. Forty respondents or 19% rated their written

communication skill as average. Seventy-five respondents or 51% rated their written communication

skill as above average. Twenty-four respondents or 19% rated their written communication skill as

excellent. The remaining 11% did not answer the given question.

Oral Communication

1

2

3

4

5

6


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B. Numeracy

1. Using Number

Only 1 respondent said rated his numeracy skill as poor. Two respondents or 1% rated their numeracyskill as below average. Forty-seven respondents or 30% rated their numeracy skill as average. sixty-

eight respondents or 44% rated their numeracy skill as above average. Nineteen respondents or 12%

rated their numeracy skill as excellent. The remaining 11% did not answer the given question.

2. Using Graphical Information

Three respondents or 1% rated their skill in manipulating / interpreting graphical information as poor.

Four respondents or 3% rated their skill in manipulating / interpreting graphical information as belowaverage. Fift-five respondents or 36% rated their skill in manipulating / interpreting graphical

information as average. Fifty-eight respondents or 38% rated their skill in manipulating / interpreting

graphical information as above average. Nineteen respondents or 12% rated their skill in

manipulating / interpreting graphical information as excellent. The remaining 9% did not answer thegiven question.

Written Communication

1

2

3

4

56

Numeracy-Using Number

1

2

3

45

6


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C. Problem Solving

1. Critical ThinkingOnly 1 respondent rated his/her critical thinking skill as poor. Three respondents or 2% rated theircritical thinking skill as below average. Thirty-four respondents or 22% rated their critical thinking

skill as average. Eighty-one respondents or 53% rated their critical thinking skill as above average.

Twenty-one respondents or 14% rated their critical thinking skill as excellent. The remaining 8% did

not answer the given question.

2. Planning and Organizing

Only 1 respondent rated his/her planning and organizing skill as poor. Two respondents or 1% rated

their planning and organizing skill as below average. Thirty-three respondents or 21% rated theirplanning and organizing skill as average. Seventy-eight respondents or 51% rated their planning and

organizing skill as above average. Twenty-seven respondents or 18% rated their planning and

organizing skill as excellent. The remaining 8% did not answer the given question.

Numeracy - Using Graphical Information

1

2

3

45

6

Critical Thinking

12

3

4

5

6


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3. Reviewing and EvaluatingOnly 1 respondent rated his reviewing and evaluating skill as poor. Two respondents or 1% rated theirreviewing and evaluating skill as below average. Thirty-four respondents or 22% rated their reviewing

and evaluating skill as average. Seventy-eight respondents or 51% rated their reviewing and evaluating

skill as above average. Twenty-six respondents or 17% rated their reviewing and evaluating skill asexcellent. The remaining 8% did not answer the given question.

Part IV Preferences

Question:

1. What eGovernment training program do you feel you need?Concept

Skills

Other

Planning and Organizing

1

2

3

4

5

6

Reviewing and Evaluating

1

23

4

5

6


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One hundred one respondents or 66% said that the training program should focus on concepts. Onehundred twenty-six respondents or 82% said that the training program should focus on skills

development. Seven respondents or 5% said that the training program should focus on other subjects.

2. What is the maximum number of days can you be away from work for training?

2 days

3 days

4 days5 days

more than 5 days

Nineteen respondents or 12% said that they can be away from work for a maximum of 2 days. Fifty-three respondents or 34% said that they can be away from work for a maximum of 3 days. Four

respondents or 5% said that they can be away from work for a maximum of 4 days. Forty-sevenrespondents or 31% said that they can be away from work for a maximum of 5 days. Fifteen

respondents or 10 % said that they can be away from work for a maximum of more than 5 days. The


Concepts Skills Devel-

opment

Others

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

Preferred eGovt. Training


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3. Which training schedule do you prefer?

3-day trainings held once a month for 4 months1 day each week for 12 weeks

12 days straight

Ninety-six respondents or 62% said that they prefer a training schedule held once a month for 4

months. Fifteen respondents or 10% said that they prefer a training schedule held once a week for 12

weeks. Twenty-six respondents or 17% said that they prefer a training schedule held 12 days straight.The remaining 11% did not answer the given question.

Training Schedule

1

2

3

4

Max.No.of Days

1

2

3

4

56

Documents

eGovt and ICT Skills PDF