USER GUIDE WEBSITE E-FUEL (UAP)

DSI MS V3

eFuel: Your online fuel ordering website

2

SOMMAIRE

• EFUEL OVERVIEW

• LOG IN

• LOG OUT

• MANAGE MY PROFILE

• MY ORDERS

• MY ORDER HISTORY

• NEWS

• CONTACT

• FAQ

• MULTIPLE ID

3

EFUEL OVERVIEW

EFUEL OVERVIEW

4

Total

eFuel website SAPhttps

Connection

Authentification

WebServices

Requests of ordersuser

Your online fuel ordering website allows you to place your orders and follow their status more easily.

You will also find your order history, your profile information, and you should be able to contact directly the customer service via dedicated contact forms.

In order to use this new site, Total customer service will create your access account and you will receive a welcome email that will allow you connect to your new "eFuel" site.

5

Features

CONNEXION Log in/Log out

PROFIL

My profile

Email and telephone number of TOTAL customer service

My password

COMMANDES

My orders

My order history

Order details

ACTUALITES / VISUELS

News

Diaporama

CONTACT Contact forms

FAQ FAQ

FEATURES OVERVIEW

6

LOG IN

7

Total team creates my account

Log in from the « welcome email » (Total Customer Service has just created my account)

I have received the

email to access to

efuel

I click on the link in the email to log

in : I set my password

I log in with my email and

password

1

2

34

from the old efuel website

Log in after I already created my password

I log in with my email and passwordI type the url of eFuel

1

3

I click on the link to go to the

new efuelI type the url of old efuel

1 2

On the home page I see the

message that tells me to connect to

the new efuel.

4

I log in with my email and password

A

B

C

2

As an end user I already set up my password (cf. path A)

Once you have access to the new efuel, you cannot access/use the old efuel

I have been informed by Total

team that I will get an access to

efuel website

0

LOG IN CUSTOMER PATHS

8

Total team creates my

accountI have received the email to

access to efuel

I click on the link in the email to

log in : I set my password

I log in with my email and

password

3 52I have been informed by Total

team that I will get an access to

efuel website

10

20

5

log in from the « welcome email » (Total Customer Service has just created my account) >

for a new user who had access or not access to the old eFuelA

4

4

LOG IN

3

Hello,

Your online fuel ordering website has evolved. It will allow you to place your orders and follow their status more easily.

You will also find your order history, your profile information, and you should be able to contact directly the customer service via dedicated contact forms.

In order to use this new site, Total customer service will create your access account and you will receive a welcome email that will allow you connect to your new "eFuel" site.

As from now on, the connection on your old site will not be possible anymore and you will be redirected to the new “eFuel” site, with the new access login, you should be able to place your orders.

To help you get started with the new site, please find attached the user guide describing the main features. The same user guide can be downloaded from the site and FAQ provides step by steps that will help users navigate around our new site.

The team remains at your disposal and wishes you good navigation on the site!

Your Total Customer Service

9

Click to login

1

Select language

Email and password

Then click on submit

2

2

Log in after I already created my password

I log in with my email and passwordI type the url of eFuel

1

B

LOG IN

10

3

1

2

4

from the old efuel website

31 24

CLOG IN

3

I click on the link to go to the

new efuelI type the url of old efuel

1 2

On the home page I see the

message that tells me to connect to

the new efuel.

4

I log in with my email and password

Email and password

Then click on submit

11

LOG OUT

12

To log out Click on your name,

Then log out 2

1

2

1

LOG OUT

13

ACCOUNT

14

3

4

Right menu

Click on name ,

Then on account

You can modify name, surname, tel

Click on save

1

2

3

4

ACCOUNT: UPDATE MY INFORMATIONS

2

1

I can send a contact form to Total team concerning my delivery

address

> Click on the button to open the contact form

Type your enquiry

validate

15

1

1

4

3

2

2

3

4

I can see the delivery addresses related to my account

ACCOUNT: DELIVERY ADDRESSES

16

1I can see the email and phone numer of my total customer service

I click on the right menu, then on account button, then on the button customer service on the left section

1

ACCOUNT: SEE THE EMAIL AND PHONE NUMBER OF TOTAL TEAM

1

17

2

Click on the right menu, then on account

then on the button « reset password »

I type a new my password, confirm and validate

1

2

1

ACCOUNT: RESET PASSWORD

myemail@gmail.com

18

ORDERS

19

TO PLACE AN ORDER

TO PLACE AN ORDER AGAIN: DUPLICATE AN ORDER

A) To place a new order

B) To place an order again

On the welcome page

On oder history section, select an

order

On the welcome page

On the funnel order, select a delivery

address

Validate

Click on place this order again

Step: CART

Type quantities for each product

Confirm

step 1

step 2

Step: LOGISTICS

Type a reference of your choice (mandatory)

Select a delivery date (mandatory if this feature is displayed)

Sélect or not splitted delivery (not mandatory)

Type logistics informations of your choice (not mandatory)

Confirm

step 3

Step: CONFIRMATION

Confirmation message

A confirmation email is sent to you with details of the order

You can see the details of order in order history section

step 4

On the welcome page In the order history section:

List of orders placed

Status of each order

TO SEE THE ORDER HISTORY AND THE DETAILS OF AN ORDER

Select an order to see the details

FUNNEL ORDER

step1

ORDERS

20

A- I WANT TO PLACE A NEW ORDER

1

2

On the welcome page, in the funnel order section

You can see the delivery addresses linked to your account

Select an address

Validate to see the products linked to this address

1

2

TO PLACE AN ORDER 1/4

21

4

3

Type the quantity for each product you want to order. Check min and max quantities in the information message (if displayed)

Nb: if quantities are not correct an error message is displayed

Confirm

3

4

TO PLACE AN ORDER 2/4

3a

3a

Step: LOGISTICS

Type a reference of your choice (mandatory)

Select a delivery date (mandatory if this feature is displayed) (you can select ASAP or a date in the calendar

Select or not splitted delivery (not mandatory)

Type logistics informations of your choice (not mandatory)

Confirm

22

5

67

8

9

9

5

8

7

6

TO PLACE AN ORDER 3/4

23

If the process is ok, a confirmation message is displayed

You can download the pdf with the details of the order

You can place a new order : click on the button

You receive the confirmation email10 11

10

11

10a

10b

10a

10bYou can see the details of the order in order history section (see

order history slide)

TO PLACE AN ORDER 4/4

24

1

On the welcome page in order history section

Select an order

You can see the details of the order

Click on place the order again1

B-I WANT TO PLACE AN ORDER BASED ON A PREVIOUS ONE

2

2

You can see thtat products and quantities are already

displayed

You can validate or modify and confirm3

TO PLACE AN ORDER AGAIN (BASED ON A PREVIOUS ONE)

3

25

.

the icon goes green when the process is finished (sap status: Completely processed or fully delivered)

The icon is grey when the process is on going in sap (sap status: Not yet processed or Not delivered or partially delivered)

First icon: the request of order has been sent to SAP

On the welcom page, in orders history sectionYou can see the list of orders you placed

For each order, you can follow the status of the process: please note that you can follow only the status of the order not the final delivery Dedicated Icons privide the status

The « new » icon is displayed for all the orders you have been placed in the day

1

2

2

1

3

3

ORDER HISTORY

ORDER DETAILS

26

On the welcome page in the order history

section

Select an order by clicking on the reference

number or creation date

The order details is displayed

You can download the pdf of the order

You can click on the button to place this order again

1 2

3

1

2

3

27

NEWS

28

1

1

On the bottom of welcome page you can see the slider1

On the welcome page, you can see updated informations regarding new products or events and so on, updated by

Total Team1

NEWS

PICTURES SLIDER

29

CONTACT FORMS

30

1

3

You can send contact forms to your Total teamIn the left menu

Click on contact

Select the subject of your choice: Shipping addresses or Other, …

Type your message

> You can attach a file

Once all the mandatory fiels are filled in, you can confirm

By clicking on the button, you can see all the forms you sent. You can follow the workflow of your requests (answers from Total team). You can modify a previous request.

You can send aditional form

1

2

3

4

5

5

4

2

CONTACT FORMS

2

5

6

6

31

FAQ

32

1

If your total customer team wrote faq, they are displayed on the websiteOn the left menu,

Click on FAQ

To read faq you can either type a key word in the search bar or open the catgories

1

2

2

FAQ

2

33

MULTIPLE ID

2

MULTIPLE ID (SAP ID) FOR ONE WEB USER

Depending on the conditions of your account in SAP and on how Total team set up your account, you can have several ID (sap customer) linked to your

account. That means that you can place orders for several ID in your account.

After the connection to the website (login and password), you have to select an ID in the list of the popin and click on confirm.

A confirmation message is displayed

You can see the ID selected in the header.

You can change your selection to switch ID.

You can see the confirmation message Click on the button to confirm this change.

1

3

1

4

3

2

4