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8/4/2019 EFQM Excellence in Crisis
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Excellence in Crisis
Matt Fisher, EFQM
Dublin, 4th February 2011
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What is EFQM?
EFQMisanonprofit
foundation,basedinBrussels.
Itwasformedin1988byagroupofleadingEuropean
organisations.
WearethecustodiansoftheEFQMExcellenceModel.
TogetherwithourEuropeanpartners,wehave30,000memberorganisations.
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The need for a Model
Thepowerofisolated
effortsisNOTeffective
anymoregiventheinterdependenceofour
world. AtEFQM,webelievein
aworldwhereEuropeanorganisations
arerecognised asthebenchmarkforsustainableeconomic
growth.
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EFQM Excellence Model 2010
Simple,business
focusedlanguage
Futurefocused,
holisticassessmenttool
Increasedfocusonkey
themeslikeinnovation
andsustainability
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How does the Model work?
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Increase Profitability
%Profit
%Leads
Converted
Repurchase
Rate
TotalExpenses
GenerateSales
Develop
New
Offerings
ReduceSupply
ChainCosts
Define&
Manage
Change
Improve
Profitability
Reduce
Recruitment
Costs
Productivity
Employee
Engagement
Manage&
MotivatePeople
Strategy
Outsource
NonCore
Processes
ReviewReward
&Benefits
Improve
Process
Efficiency
SupplierCosts
Manage
Budgets&
Cashflow
Manage
Customer
Relationship
Turnover
Energy
Consumption
Waste
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Committed to Excellence
GainingEFQMCommittedtoExcellencedemonstratestoyourstakeholdersthatyouhaveastructured
approachtocontinuouslyimprovingyourorganisation.
In2009,over250organisations from18countriesachievedCommittedtoExcellence.
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Recognised for Excellence
GainingEFQM
Recognised forExcellence
demonstratestoyour
stakeholdersthelevelof
sustainableexcellence
youhaveachieved.
In2009,over250
organisations from16
Europeancountries
achievedRecognised for
Excellence.
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EFQM Excellence Award
TheEFQMExcellenceAwardissupportedbythemostrigorousassessmentprocessinEuropeandisawardedtoleadingorganisations
withaproventrackrecordofsustainedexcellence.
TheAwardAssessmentTeamsspendaround500manhoursassessingeachapplicant.
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Testimonials
Our journey for excellence was really confirmed to our customers, suppliersand employees after our decision to go for EFQM.EFQM model is unique for itsclarify and integration. After achieving the C2E level the confidence ofsuccessful implementation of TQM increased dramatically within our
organisation. We really demonstrated our motto (Manufacturing of Trust) to allour stakeholders.
Dr. Lotfy Lewiz Suffin, ELTA
During the assessment process the assessors spent around 200 hoursassessing the evidence available and interviewing nearly 100 employees fromdepartments across the organisation. It is unique for such recognition to beawarded at this scale and demonstrates the consistent level of excellence thatRicoh has been able to achieve across the entire company.
Mr. Simon Sasaki, Ricoh Europe plc
The EFQM Excellence Award process is essential to our continued journeytowards excellence. The outputs we received from the 2010 process were of
the highest quality and deeply incisive. We have taken those outputs andplugged them straight into our continuous improvement programme. In additionthe calibre of individuals involved in the assessment was outstanding, a stellarcast of Europe's finest practitioners of excellence. In summary, for us theprocess was an outstanding experience.
Finbarr Dowling, Siemens
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Thank you.
More information:
www.efqm.org
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Finalist 2010:
Schwarz, Switzerland
Alwaysastepaheadisthe
motto
for
the
Schwarz
Alpenresort andalsothebasisforthestrongandtangiblecultureofcontinuousimprovementandinnovation.
Customerorientationisthemainfocusofallactivities.
Theysucceedincontinuouslyaddingvaluetotheircustomersnotonlybymeasuringand
usingtheinformationofcustomersatisfactionthroughsurveys,butalsothroughtheirenthusiasticemployees,whotrytodelightguestsoneverypossibleoccasion.
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Prize Winner 2010:
VAMED-KMB, Austria
VAMEDKMDhasputinplacea
strong
system
for
HR
planning
thatenablesthemtoalignthequantityandqualityoftheirpeopledirectlywithstrategicneeds.
Thecompanyoperatesaveryopencultureinwhichemployeesareencouraged tobeinvolved.
Thisclearlyimpactsonthe
performanceofthecompanyastheyareabletoretainhighlyskilledstaffinacompetitiveemploymentmarketplace.
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Prize Winner 2010:
Bradstow School, UK
Bradstow hasatruly
inspirationalleadershipteam,asconfirmedbytheoutstandingOFSTEDreport.
LeadershipinBradstowdoesntstopwiththemanagers;itpermeatesdeepintotheorganisation.
Peopleworkinanatmosphereoftrustandare
motivatedandempoweredtomakedecisions.
2010 EFQM15
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Increase Market Share
MarketShare
%Leads
Converted
Repurchase
Rate
Brand
Awareness
Increase
Advertising
DevelopNew
Offerings
GenerateSales
Executive
Sponsorship
Increase
MarketShare
Recruit&
Develop
Potential
Productivity
Employee
Engagement
Manage&
Motivate
Growth
Strategy
Develop
Partnerships
Manage
Customer
RelationshipBonus&
Commission
Scheme
Identify
Market
Opportunity
Leads
Generated