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EForms and Service EForms and Service DeliveryDelivery through through
State Portal & SSDG State Portal & SSDG
Kavita BhatiaKavita Bhatia
“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man”
May, 2006
NeGP Vision
Objectives Easy, anywhere and anytime access to Government Services
(both Information & Transactional)
Enables integrated service delivery by– Online/Offline e-filing of application forms at CSCs through State Portals
– Intelligent routing of forms to the destination field office by SSDG
– A front end application mechanism through EForms
Enable assured electronic delivery, acknowledgement and status
tracking of application
Facilitate online payments
‘e’Repository of Government Information and services
MIS reporting at the State level
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Project Components
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State PortalThe State Portal has been envisaged to cater to providing information,
and delivering online citizen centric services to citizens via integrated web applications . The main features are as follows:
‘Single point of access’: for e-Governance and Government to Citizen (G2C) services through Common Service Centres (CSCs). Thus the Portal shall act as an Integrated Services Delivery Channel.
Presence/Brand Building: Shall be the face of the government to the entire world and therefore act as a strong tool to position its services and strengthen the public presence/ brand.
Citizen Relationship: Shall be the virtual face, where an end-user can access information or interact with the government, any time from any place from the Internet / CSCs.
Cater to Government’s Long Term Strategy: Most importantly the portal is the vehicle to the Government’s long term strategy of paperless, improved governance including transparency and accountability.
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State Portal – Contd.
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Application It is envisaged to facilitate the submission of electronic forms for
citizen centric services through the application.
A citizen will be able to download the form through the Common Service Center (CSCs) outlets and submit his/her application electronically.
The print out of the same shall be taken at the backend departmental office and shall acknowledge the receipt of the same.
A citizen will be able to track the status of his/her application / request at any point in time.
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State Service Delivery Gateway - SSDG
SSDG shall provide seamless interoperability and exchange of data across the departments
SSDG shall provide a common set of specifications and a single point access
Multiple Delivery Channels : Easy provisioning of services through various delivery channels seamlessly
Simplified view of the External world to the Departments
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SSDG – Contd.
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Short term goals Intelligent routing to the destination field office Unique Application ID for status tracking Transaction Log & Time stamping Acknowledgement to the citizen Departmental workflow can evolve gradually Interface with legacy applications
Long term goals Sharing of data across departments
Verification services eliminating the need for documents Integrated services
Delinking backend from the front end Multiple front ends Simplified external view to the departments
Shared services hub
Gap Infrastructure Necessary gaps in the existing level of
Infrastructure Computing Connectivity
The minimal gap infrastructure for the departments would enable these departments to interact to get the printout of service requests from the central infrastructure.
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Implementation Strategy Leverage the common infrastructure of SWAN, SDC and CSCs
State Portals (SP) and SSDGs (State Service Delivery Gateways)
hosted on SDCs
All EForms on State Portal
Submission of EForms through the State Portal at Common Service
Center (CSCs)
Service request routed through SSDG to the respective field office
with unique Transaction ID
Provide for a Standard interface of interactions between
departments / external entities
Adopt Standards that ensure future expansion and interoperability12
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Strategy
SDC
State Portal
Govt. Departments at various levels
SHQCollector’s
Office
Tehsil / Taluks
Registration
Transport
Revenue
Municipalities
State
Districts
Blocks
Taluks
CSC
CSC
CSCSSDG
List Services List Offices
Publish Forms
SWAN
Internet
..
Unique Application ID
Authentication
Message RoutingGuaranteed Delivery
Transaction Log
Timestamping
Acknowledgement
Status Tracking
…
THANK YOUTHANK YOU
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