Effective Performance Management 09 - 10 December 2012 Dubai

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1360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.©

“Adapts training to the needs of participants”

”Clear & concise”

Derek Stockley is the Director o Derek Stockley Pty Ltd,a training and management consulting frm based inMelbourne, Australia.

Derek has been designing and conducting trainingprogrammes or over 25 years. He conducts trainingprograms designed to improve individual andorganisational perormance.

He has worked with senior management, humanresource managers and sta on the design andimplementation o perormance management systemscovering personal development, salary review andbusiness planning. He has conducted perormancemanagement training in both the public and privatesectors. Hundreds o employees have participated inperormance management training. Training hasincluded employee briefngs and hal-day, one day andtwo day workshops on conducting reviews.

He has worked with employees at all levels, includingmanagers and executives rom technical, sales,administrative and other proessional backgrounds,including senior managers rom the Middle East &Asia-Pacifc area.

Derek talks specifcally about the projects and issues o participants. As ar as is possible, you will spend timediscussing real issues, problems and challenges thatyou ace.

Qualifcations:

• Bachelor o Business (Accountancy) - RMIT

• Graduate Diploma in Organisation Behaviour -Swinburne

• Certifcate IV in Workplace Training - ASCM

PROFILE

DirectorDerek Stockley Pty Ltd

Derek StockleyB. Bus. (Acc.), G. Dipl. Org. Behaviour

YOUR INTERNATIONAL

COURSE FACILITATOR

Identiy the key characteristics o your perormance situation

Identiy how ready your sta are to implement perormanceapproaches

Review your perormance management system at the strategic level.

Review your system at the operational level.

Design (or review) your perormance management system to best

meet sta and organisation needs and wantsImplement a ormal and inormal approach that achieves soundorganisational outcomes.

Communicate proessionally and confdently

Achieve the reaction/result that you want.

EFFECTIVE PERFORMANCE MANAGEMENT will enable you to:

INTRODUCTION

Effective Performance Management is designed to help participants effectivelymanage performance on both the formal and informal levels.

More than ever before, organisations need to work with their people to ensuremaximum performance and productivity. To survive, effective performancemanagement at both the individual and organisational level is essential. Yourimprovement efforts can be wasted if effective strategies and approaches are notin place. An effective performance management system can play a big part.

Performance management is not just about a formal review once a year. It is partof an overall management approach that recognises and values the contributionof each staff member. In this course participants will learn a whole range of toolsand techniques to help them manage performance at the organisational andindividual levels.

You will become effective communicators in formal and informal situations, beable to use techniques and approaches that fit in with your organisation’s culture.You will be more confident in dealing with both good and poor performance. Yourreputation and standing can be significantly enhanced through the ability to

improve staff performance. You will better understand the complexities of management.

The program covers:

• What is performance and employee engagement? • How do you develop a corporate performance culture that is motivating? • What are the key features of effective performance management? • Effective ways to design KPI (Key Performance indicators) • ROI (Return on Investment) techniques to measure KPI • Performance Management system evaluation• How do I/we achieve individual and organisational/departmental performance

targets? • How to deal with performance issues • How to communicate performance standards

• How to providing performance feedback and counselling • Linkage between performance and rewards

EADERSHIP &MANAGEMENT

ERIES

09 - 10 DECEMBER 2012 &11 - 12 DECEMBER 2012

RADISSON BLU

DUBAI DEIRA CREEK

UNITED ARAB EMIRATES

EFFECTIVEPERFORMANCEMANAGEMENT



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WHO SHOULD ATTEND

The course is suitable or anyone who wants tobetter manage staf perormance, whether at theorganisational or individual level.

COURSE

CONTENT

COURSE SCHEDULE

8.00

8.30

10.30 - 10.50

12.30 - 13.30

15.00 - 15.20

17.00

Registration & Cofee/Tea

Workshop commences

Morning cofee/tea

Lunch

Aternoon cofee/tea

End o day

NOTE:

The enclosed inormation is a general overview o the course we ofer.

However each course will be tailored to suit individual clients’ needs.Please inorm us o any additional topics to be included, at least one

week beore the training dates.

WHY THIS EVENT360 BSI recognizes that there is a signicant gapthat occurs between training delivery andsuccessul implementation.

Participants will have the opportunity toimmediately put the concepts and techniquesoutlined into practice.

Practical exercises will relate to actual participantsituations where possible. Some exercises will becreated based on participant input about realsituations and scenarios.

The ocus will be on developing participantcondence and providing techniques that helpto develop a rapport with people.

Ater the training, you can expect to be able tohandle perormance well in a wide variety o situations with condence and positivity.

The comprehensive approach adopted byparticipants should lead to:

improved morale

better equipped staf able to deal with all aspects o their day-to day work

improved productivity

DAY1 ESTABLISHING THE KEY CONCEPTS

Structuring the system to maximise benets and minimise risk Keeping it simple yet meeting business needsChecklist o key system components Tips and techniques that guarantee success – developing an action listPerormance and rewards

Session 4 - Designing/reviewing formal performance management systems

Understanding what staf wantUnderstanding the relationship with others and the organisationDetermining the key drivers o staf perormanceIndividual KPI’s and the link to corporate KPI’sUnderstanding eedback and obtaining true eedback ormally and inormally

Session 3 - Performance management at the individual level

Excellent perormance management systemsLinking individual and team perormance to business development/strategiesCorporate KPI’s and the link to organisational perormanceBest practice examplesIdentiying the key eatures that will work – group discussion

Session 2 - Performance management at the organisational level

Formal opening and introductionsUnderstanding perormance at the organisational and individual levelUnderstanding common pitalls and mistakes in perormance management Tips on what to include and what to avoidImpact on employee engagement and business perormance

Session 1 - Introductions and overview

DAY2 DISCUSSION & PRACTICAL EXERCISES

Session 8 - Wrap-up and conclusion

Case study reviewA range o practical exercises to urther practice and rene skillsLinking perormance management to learning and development

Session 7 - Bringing all aspects of performance management together

How to use diferent approaches or diferent situationsUnderstanding the role and importance o efective communicationHow to oster commitment and engagementDealing with under perormance

Session 6 - Maintaining the process through informal discussions & feedback

How to engage the employee and gain commitmentHow to avoid conict/overcoming ears and concernsSetting realistic goals and perormance measures (KPI’s)Focusing on the behaviours that make a real diference

Session 5 - Conducting formal review discussions

“Very easy to understand”

”Derek demonstrates what he teaches” Presidents / Vice-PresidentsCEOs / CFOs / MDs / Executive DirectorsCommunications DirectorsDepartment Heads / Line ManagersHR Directors / Managers / Ocers



OTHER COURSES BY 360 BSI

Proessional Proposal & Report Writing

Finance & Capital Investment Analysis

Document & Records Management

Powerul Business Communication & Presentation Skills

Total Training Needs Analysis

360 BSI is passionate about providing strategic technicalprograms & high potential training solutions across the regionto build personal competencies and organizational capability.

You will receive practical training rom a proessionallyqualifed educator with over twenty years o teaching andtraining experience.

Please eel ree to mix-and-match topics rom the areas listedbelow to get the right training content or your sta. Othertopics may be available upon request.

IN-HOUSE TRAINING

Payment is required within 5 days upon receipt ofthe invoice.

All payments must be received prior to the event date

PAYMENT DETAILS

Thank you for your registration!

* Save up to 50% for In-house Training programs

Hotel Contact Details:

REGISTRATION FORM

Fax: +603 9205 7788

Tel: +603 9205 7770

Mobile: +6016 3326 360

Email: [email protected]

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AUTHORIZATION(This form is invalid without a signature)

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Substitutions are welcome at any time. Please notify us atleast 2 working days prior to the event. All cancellations willcarry a 10% cancellation fee, once a registration form is

received. All cancellations must be in writing by fax or emailat least 2 weeks before the event date. Cancellations withless than 2 weeks prior to the event date carry 100% liability.However, course materials will still be couriered to you.

General Information:

Closing date for registration is 3rd December 2012.The fees cover lunch, tea breaks, materials and certificate.Official confirmation will be sent, once registration hasbeen received.Participants will need to arrange their own accommodation.Attire: Smart Casual

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Cancellations/Substitutions

09 - 10 DECEMBER 2012 &

1 - 12 DECEMBER 2012

RADISSON BLU

DUBAI DEIRA CREEK

UNITED ARAB EMIRATES

The fee does not include any taxes (withholding or otherwise). In case of any taxes applicablethe client has to ensure that the taxes are paid on top of the investment fee paid for the course.

Compliance with the local tax laws is the responsibility of the client.

For Room Reservation, contact for 360 BSI corporate rates.Telephone: 00971 4 2057105 Fax: 00971 4 2234698E-mail: [email protected]

Radisson BLU Hotel, Dubai Deira CreekBaniyas Road, P.O. Box 476, Dubai, UAE

USD 1,895 per delegate

USD 1,695 per delegate - register beore 25 OCT 2012

USD 4,500 - Special or Group o 3

Bank transfer:

360 INTERNATIONAL LIMITED

Standard Chartered BankP.O.Box – 999 Al Fardan Building,Al Mankhool Area, Bur Dubai, Dubai, U.A.EAccount No: 02-2077311-01 USDSwift No: SCBLAEADXXXIBAN No: AE920440000102207731101

SESSION 2: 11 - 12 DEC 2012 DUBAI, UAE

SESSION 1: 09 - 10 DEC 2012 DUBAI, UAE (FULLY BOOKED)

(please tick as appropriate)COURSE FEES

3360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.© www.360bsi.com

EFFECTIVEPERFORMANCEMANAGEMENT

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Effective Performance Management 09 - 10 December 2012 Dubai