Embed Size (px)
Citation preview
April 2002, Burbank, CA
1Effective EngineeringEffective Engineering
April 2002, Burbank, CA
2Effective EngineeringEffective Engineering
April 2002, Burbank, CA
3Effective EngineeringEffective Engineering
Engineering for theEngineering for the
Entertainment IndustryEntertainment Industry
April 2002, Burbank, CA
4Effective EngineeringEffective Engineering
Engineering for theEngineering for the
Entertainment IndustryEntertainment Industry
April 2002, Burbank, CA
5Effective EngineeringEffective Engineering
Company OverviewCompany OverviewCompany OverviewCompany Overview
Effective Engineering provides Outsourced-Services to IT and Entertainment equipment vendors
Effective Engineering provides Outsourced-Services to IT and Entertainment equipment vendors
Founded in 1989
Based in Burbank, CA
32 Employees committed to Service
Founded in 1989
Based in Burbank, CA
32 Employees committed to Service
– Long Term Product Support– Contract Repair
– Long Term Product Support– Contract Repair
April 2002, Burbank, CA
6Effective EngineeringEffective Engineering
Original Mission: c.1989Original Mission: c.1989
Provide Technology Services for Production Companies– Rapidly changing technology overwhelming
many Production Companies– EE answers emerging need for a
“Technology Services” contractor
Provide service to highest profile Entertainment Industry Clients
Develop relationships with leading entertainment & technology vendors
April 2002, Burbank, CA
7Effective EngineeringEffective Engineering
Company Evolution Company Evolution
Effective Engineering learns to resolve mission-critical problems
Effective Engineering gains a reputation for dependability
Technology vendors begin to contract EE services directly– Product support – Installation and Project Management
April 2002, Burbank, CA
8Effective EngineeringEffective Engineering
Our Mission TodayOur Mission Today
Become the industry’s leading provider of Outsourced Services…
by offering business arrangements that solve our clients’ problems
and…
by delivering the best customer service our end users have ever experienced
April 2002, Burbank, CA
9Effective EngineeringEffective Engineering
Some of Our Clients & End UsersSome of Our Clients & End Users
April 2002, Burbank, CA
10Effective EngineeringEffective Engineering
Effective Engineering TodayEffective Engineering Today
Provider of Outsourced Services– Long Term Product Support (LTPS)
• EE supports your Legacy Products
– Contract Repair (CR)• EE acts as your service department
Professional Call Center
Power Supply Repair
Spare Equipment Depot
April 2002, Burbank, CA
11Effective EngineeringEffective Engineering
EntertainmentEntertainmentMaster Control Systems Transmission Systems
VTRs, Mixers
Industry FocusIndustry Focus
TelecomTelecomUncompressed T-CarrierDS-3Distance Learning
ITITNetwork Support
Client ServerMPEG
SQLEffectiveEngineeringEffective
Engineering
April 2002, Burbank, CA
12Effective EngineeringEffective Engineering
Service CapabilitiesService Capabilities
EffectiveEngineeringEffective
Engineering
April 2002, Burbank, CA
14Effective EngineeringEffective Engineering
Service CapabilitiesService Capabilities
EffectiveEngineeringEffective
Engineering
Long Term Product Support
Long Term Product Support
EE assumes support of your legacy product lines
Your company stays focused on your current products
Your company stays focused on your current products
Contract Repair Services
Contract Repair Services
EE acts as your service department
Your technical staff remains focused on development
Your technical staff remains focused on development
April 2002, Burbank, CA
15Effective EngineeringEffective Engineering
EE Supporting InfrastructureEE Supporting Infrastructure
EffectiveEngineeringEffective
Engineering
Long Term Product Support
Long Term Product Support
Contract Repair Services
Contract Repair Services
Professional Call CenterProfessional Call Center
Client-accessible, Web-based CRM system Client-accessible, Web-based CRM system
Talented and Committed Technical StaffTalented and Committed Technical Staff
Power Supply Repair CenterPower Supply Repair Center
Spare Equipment DepotSpare Equipment Depot
April 2002, Burbank, CA
16Effective EngineeringEffective Engineering
Infrastructure DetailedInfrastructure Detailed
Professional Call Center– Trained to handle difficult situations – Currently handling 650+ calls /month
resulting in 150+ RMA’s /month!!!
Client-accessible CRM system– Convenient web based system– You can monitor your customers’
problems being resolved in real time!– Significant EE Differentiator!!
April 2002, Burbank, CA
17Effective EngineeringEffective Engineering
Infrastructure DetailedInfrastructure Detailed
Talented, committed Technical Staff
– Ensure a rapid, professional resolution
to your customers’ problems
– Cornerstone of Effective Engineering – Engineers, technicians & programmers
April 2002, Burbank, CA
18Effective EngineeringEffective Engineering
Infrastructure DetailedInfrastructure Detailed
Power Supply Repair– A large fraction of equipment failures
are caused by bad Power Supplies– Few repair centers fix Power Supplies – EE does Power Supply repair in-house
Spare Equipment Depot– Fastest possible repair for your
customers
April 2002, Burbank, CA
19Effective EngineeringEffective Engineering
The Case for LTPSThe Case for LTPS
Supporting legacy products slows your company’s growth– Unpredictable, low-margin business
Supporting legacy products slows your company’s growth– Unpredictable, low-margin business
Outsourced LTPS is a smart choice– Eliminates headaches– Keeps focus on current products– Maintains strong, positive customer
relationship
Outsourced LTPS is a smart choice– Eliminates headaches– Keeps focus on current products– Maintains strong, positive customer
relationship
April 2002, Burbank, CA
20Effective EngineeringEffective Engineering
The Case for Contract RepairThe Case for Contract Repair
Similar to Contract Manufacturing– More predictable, cost effective – Allows technical resources to focus on
new product development– Transparent to your end-users
Similar to Contract Manufacturing– More predictable, cost effective – Allows technical resources to focus on
new product development– Transparent to your end-users
CR also benefits the end user– EE is completely focused on Service – Contracting EE guarantees the
highest level of customer satisfaction
CR also benefits the end user– EE is completely focused on Service – Contracting EE guarantees the
highest level of customer satisfaction
April 2002, Burbank, CA
21Effective EngineeringEffective Engineering
Who Benefits from Outsourced Services?Who Benefits from Outsourced Services?
Companies that desire graceful end-of-life strategies for products
Downsized companies forced to stretch technical resources
Companies re-organizing current product lines
International companies with limited domestic presence
April 2002, Burbank, CA
22Effective EngineeringEffective Engineering
Customer QuotesCustomer Quotes
“We selected Effective Engineering to be our service department… our turnaround times have improved dramatically.” -VP Ops, Video Transmission Vendor
“We were stuck with a ton of inventory and service contracts on legacy products. Working with EE helped us get the inventory off of our balance sheet while maintaining strong customer relationships.”
-CEO, Server Manufacturer
April 2002, Burbank, CA
23Effective EngineeringEffective Engineering
President’s StatementPresident’s Statement
For more than a decade now Effective Engineering has been committed to providing the highest level of service in the most demanding situations.
We look forward to delivering reliable contract services to you!
-Grant Knox
President,
Effective Engineering
April 2002, Burbank, CA
24Effective EngineeringEffective Engineering
Engineering for theEngineering for the
Entertainment IndustryEntertainment Industry
