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Effective Communications. A Programme specially developed for The Twenty first century Librarian Under the auspices of MADRAS LIBRARY ASSOCIATION. LIBRARIANS – Part of the Management team!. - PowerPoint PPT Presentation
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SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Effective Communications
A Programme specially developed for
The Twenty first century
Librarian
Under the auspices of
MADRAS LIBRARY ASSOCIATION
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
LIBRARIANS –Part of the Management team!
In companies across the country, corporate library science specialists are integral parts of the management team, as they track and organize information on products, trends and markets. In hospitals, these information experts organize the barrage of material on medical developments. In law libraries, museums, research centers, universities and government agencies, library science experts handle the complicated and important job of managing the world's information.
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
LIBRARIANS – an important link
And yes, they also work at the local library -- a familiar face, a helping hand, and resident expert to patrons of all ages. Whether running a story-hour for preschoolers, helping senior citizens navigate the World Wide Web, or choosing books for a library's collections, library science specialists are the local authorities on information and access.
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
The advent of TechnologyLibrary science specialists use the latest in
information technology to connect people with information. They make a measurable difference to the bottom line of corporations, contribute enormously to the efforts of medical researchers, and assist lawyers who are preparing cases. They also have an enormous impact on how Internet information is organized and delivered. If you enjoy the challenge of searching for answers, and you like working with people, a career in library science and instructional technology might be right for you.
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Library and Information Science
Library and information science (LIS) is the study of issues related to libraries and the information fields. This includes academic studies regarding how library resources are used and how people interact with library systems.
Basic topics in LIS include: acquisition, cataloging, classification, and preservation of library materials.
LIS should not be confused with information theory, the mathematical study of the concept of information or information science a field related to computer science and cognitive science
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Difference between LIS and librarianship
LIS is distinct from librarianship, in a way analogous to the difference between medicine and doctoring. Librarianship, the application of library science, comprises the practical services rendered by librarians in their day-to-day attempts to meet the needs of library patrons.
Many practicing librarians do not contribute to LIS scholarship but focus on daily operations of their own library systems. Other practicing librarians, particularly in academic libraries, do perform original scholarly LIS research and contribute to the academic end of the field.
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
The Role of the Modern Librarian
We can thus see that a “Librarian” is an important link between a seeker of knowledge and that knowledge itself
With technology having made rapid strides, the question which is often asked is:
ARE LIBRARIANS REDUNDANT?
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Resources needed for an effective Librarian
LIBRARIAN
HARDWARE &SOFTWARE
ACADEMICKNOWLEDGE
LIBRARYCONTENT
LIBRARYSERVICES
CONNECTIVITY
SOFTSKILLS
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
This evening…..
We shall focus on one of these resources:
Soft skills
And of the many soft skills needed we shall take a closer look at
EFFECTIVE COMUNICATIONS
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
The gamut of Communications
The nature of CommunicationsSome common communication
problemsEffective speakingBetter listeningThe art of readingCommunication at work
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
COMMUNICATION
Communication is the “sharing” or “imparting” of knowledge
It is a two way streetIt is the transfer of thought from one
source to anotherIt involves THREE elements – The Sender or SpeakerThe Receiver or ListenerThe Medium of Communication
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Is the knitting which holds organisations together – and the thread which keeps coming apart
Is the greatest single influence on organisational effectiveness
Needs a lot more effort and sensitivity than is often shown
Is based on assumptions, and debased by assumptions (no matter how hard you try)Cannot be perfected
Communication
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Most of us are poor communicators and Most of us are poor communicators and very poor listenersvery poor listenersFew of us try hard to get our message Few of us try hard to get our message across to othersacross to othersWhen ‘communicating’ most of us take When ‘communicating’ most of us take little advantage of the various media little advantage of the various media available to usavailable to usWe could all improve our writing skillsWe could all improve our writing skills
Home truths
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Communication at different levels
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Communication and Sale
are anologous THOUGHT OR PRODUCT
NO SALE OR COMMUNICATION IS COMPLETE
UNTIL OWNERSHIP HAS BEEN TRANSFERRED TO THE BUYER OR RECEIVER
MEDIUM MEDIUM
SENDER OR
SELLER
RECEIVEROR
BUYER
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Effective Communication-
The Sender
How do we communicate?The Spoken wordThe Written wordBody language
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
The spoken wordThe spoken wordContent – correctness, grammar, Content – correctness, grammar, expressionexpressionDelivery – Diction, intonation, Delivery – Diction, intonation, pronunciationpronunciationStand up, speak up, Shut upStand up, speak up, Shut upTalking less can achieve moreTalking less can achieve moreVanity and verbosity are kindred spiritsVanity and verbosity are kindred spirits
Improving Communications
The Sender
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
The written wordIf it’s important, write it downIf it’s written down, take it seriouslyIf it is to be taken seriously, write it wellDo not inflict on others what you will not accept yourself – sloppy English, misspellings etc.Get the message across, briefly, simply and clearlyUnderstand that many readers are limited by their ability to comprehend and concentrate
Improving Communications
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Non Verbal communicationNon Verbal communicationFacial expressions – Eye contact, Facial expressions – Eye contact, expressions of interest, pleasure, expressions of interest, pleasure, boredom, resentmentboredom, resentmentTone of voiceTone of voiceBody movementBody movementGesturesGesturesUse of spaceUse of spaceChange and contrastChange and contrast
Improving Communications
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Problem 1 - Lack of CONTACT
To be a good communicator you need to be in contact with:
PeoplePlacesEventsResults
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Solutions to Problem 1
Get out to where the action isMeet peopleListen to what they have to sayImpart the whole picture to themEncourage them
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Problem 2 - Lack of CONCERN
Good communicators understand what the other person:
Is sayingWants to sayReally needsWill be satisfied withwill be upset with
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Solutions to problem 2
What comes from the heart is greater than that which comes form the lips or the hands:
Treat every one you communicate with as equally important
Put yourself in the other person’s place
Tell yourself that it takes more effort to please than to displease
Make that additional effort
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Problem 3 - Lack of CONFIDENCE
Most communicators are unsure of:WHAT to sayWHEN to say itHOW to say itThe likely RESPONSE The most appropriate REACTION
to the expected response
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Solutions to Problem 3
Understand your deficienciesCommit yourself to improveLearn the art of good
communicationsPut into practiceEncourage feedbackConstantly improve
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Problem 4 - Lack of CONTROL
Many communicators show utter disregard for the other person’s:
TimeOpinionSensibilities
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Solutions to Problem 4
Learn to speak less and listen more
Express yourself in simple termsStart valuing your own and other
people’s timeBe sensitive to reactions to your
communicationsDevelop a positive attitude
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Problem 5 -Lack of Courtesy
Courtesy in Communication is more the exception than the rule
In general, courtesy is associated with subservience
In particular, courtesy is critical in customer relationship management
It is invaluable in one’s personal life
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Solutions to Problem 5
Generous and spontaneous use of words like “may, please, kindly and thanks”
Judicious use of name of the person being communicated with
Display of appreciationGreater understanding
SANJIVINI HUMAN RESOURCES INSTITUTE04 February 2006
Open House Discussions