Effective Communication(1st Lecture)

8/9/2019 Effective Communication(1st Lecture)

1/14

Effective CommunicationEffective Communication Communication is the process of sending

and receiving messages

Effective communication is however occurswhen sender achieves the desired result.

In other words this process involves the

transfer of message from senders mind toreceivers mind to get desired results fromreceiver.


2/14

OBJECTIVES

OBJECTIVES

Your ability to communicate effectively increases:

Productivity(both yours and your organization)

You can anticipate problems Make decisions

Coordinate work flow

Supervise others

Develop relationships

Promote products and services

You can shape the impressions

You can perceive and respond well


3/14

Basic Forms OfBasic Forms Of

CommunicationCommunication Communication can be FORMAL or

INFORMAL,SPOKEN or WRITTEN,and

INTERNAL or EXTERNAL.

In fact it can even be a simple smile.

Two basic forms are:

Verbal Communication

Non verbal Communication


4/14

Non verbal communication

Non verbal communication

Nonverbal communication is the process of

communicating without words.

Appearance

Body language

Silence,Time,and Space

Actions speak louder than words.


5/14

Body Language

Body Language

Facial expressions:

They can reveal hidden emotions including anger,confusion, enthusiaism,fear, joy, surprise,

uncertainty and others. Always get additional facts before judging a

persons facial expressions conclusively.

Gestures

Posture

Movement(hands,eyes etc.)

Posture, gesture, and body movement convey amessage and add to or subtract from your oral

message.


6/14

Silence,time and spaceSilence,time and space Silence time and space are culture-specific.

Effective communication adapt to senders

and receivers expectations.


7/14

Verbal CommunicationVerbal Communication Language is composed of words and

grammar.

Verbal communication consists of words

arranged in meaningful patterns.

Speaking and Writing

Listening and Reading

W----9%, R----16%, L----45%,S----30%


8/14

Forms of organizationalForms of organizational

communicationcommunication Internal Communication:

It refers to the exchange of information and ideas

within an organization.

Downward information flow:flow of information

from top management to the subordinates.

Upward information flow:flow of informationfrom upward to downward.I.e. from subordinates

to higher management.


9/14

External CommunicationExternal Communication Communication which occurs outside the

organization is called external

communication.

It might be in the form of written or oral

medium.


10/14

Process of CommunicationP

rocess of Communication The sender has an idea

The sender transforms the idea into a

message.

The sender transmits the message.

The receiver gets the message

The receiver interprets the message. The receiver reacts and sends feedback to

the sender.


11/14

CommunicationB

arriersCommunicationB

arriers Communication barriers between people

Differences in perception and language:

Perception is peoples individual interpretation ofthe sensory world around them.

Language is an arbitrary code that depends onshared definitions.

Poor listening Emotional Interference

Cultural differences

Physical distractions


12/14

Communication barriers withinCommunication barriers within

organizations:organizations: information overload and message

competition.

Incorrect filtering:

Filtering is screening out or abbreviatinginformation before a message is passed on

to someone. Closed or inadequate communication

climate.


13/14

How to overcome barriers

How to overcome barriers

How you can be a successful communicator:

Perception:they are able to predict how you will

receive their messages.

Precision: they create a meeting of the minds.

Credibility: they are believable

Control:they shape your response. Congeniality:they maintain friendly, pleasant

relations with you.


14/14

Creating and processing yourCreating and processing your

message effectivelymessage effectively Learn about your audience.

Adapt your message to your audience

Develop and connect your ideas.

Reduce the number of messages.

Choose the correct channel and medium. Strengthen your communication skills.

Documents

Effective Communication(1st Lecture)