Effective Communication Effective Communication ––Social MediaSocial MediaEffective Communication Effective Communication ––Social MediaSocial MediaSocial MediaSocial MediaSocial MediaSocial MediaTFTF‐‐NOC meetingNOC meetingB lB l O tO t 20112011TFTF‐‐NOC meetingNOC meetingB lB l O tO t 20112011BrusselBrussel, , OctOct 20112011BrusselBrussel, , OctOct 20112011

Ways of Communicationy

How do we communicate?How do we communicate?• Face to face• Telephone• Face to face• Telephone ng iv

ity

• Instant Messaging System (Skype, Jabber, etc.)• Mail

( )

• Instant Messaging System (Skype, Jabber, etc.)• Mail

( )

Trac

kin

Inte

ract

i

• Web based tools (TTS, Wiki)• Web based tools (TTS, Wiki)

Inter‐NOC communication

PSNCPSNC IP NOCIP NOCTTS,

OTHER NOCsOTHER NOCs

,mail,

phoneTTS, mailTTS,

NOCNOCNOCsNOCsmail,

phonephone, mail,skype

PIONIER PIONIER 

TTS, mail,

phone

POZMANPOZMAN

usersusersFax,phone,

mail

Phone, mail

POZMANusers

POZMANusers

PIONIER servicesPIONIER services

NOC structure ‐ staff

8:00 16:00 22:00Working dayWorking dayWorking dayWorking day

8:00 16:00 22:008:00 16:00 22:00

WeekendWeekend

Problem Processing – Current Situationg

TTS

Problem Processing – Ideas of Improvementsg p

TTS

Questions?