Upload
joshua-holt
View
213
Download
0
Embed Size (px)
Citation preview
Effective Communication
Nicole Gasparri, CGFO
Create the Environment
Welcome Introductions Ground Rules Concerns
Opening Communication
Form Groups
Effective Communicators
What makes an effective communicator Rate yourself 1 - 10
Effective Communicators
Speak clearly and concisely Speak in another’s world Listen Present Understanding / Compassion Empathy
Loud Speaker
4 Parts to a Conversation – what you are saying to yourself – What you are saying out loud– What the other person is saying to them
self– What the other person is saying out loud
Effective Listening
EXERCISE
Effective Listening
What is in the way of your ability to listen?
Effective Listening
Being right Concern for what is next What you have to do later What you are not saying Judgments, assessments Crafting your defense
Effective Listening
EXERCISE
Truth About Communication
There are always 3 sides – What you think was said– What they think was said– What was really said
What are you talking about ?
Consider that your life experience is in direct correlation to the conversations that your having
Exercise: What are you talking about?
WHO WHAT PERCENT EXPERIENCE
Co-workers
Family
Friends
Community Org
Other
What are you saying?
Consider what you are saying is giving you your experience …..– What’s wrong – what’s right– What there is to overcome vs. being responsible– What you have to tolerate vs. a solution – Negative – positive
What could you say?
It is up to you to be responsible for what you say and how you leave people….
– What is another way to say it? – What could you be talking about?
What gets in the way?
The unsaid How things should be Rackets **
** The Three Laws of Performance
What gets in the way?
Rackets – Persistent Complaints– Fixed Way of Being – Payoff– Cost
** The Three Laws of Performance
Old vs. New
Old Behavior New Behavior Judging / Assessing Acknowledging
Anticipating Listening
Knowing / Not Understanding
Informing Partnership
Threatened Non – threatening
Old vs. New
Old Experience New Experience- Disconnected - Connected
- Disinterested - Interested
- Disempowered - Empowered
Take away ….
What is one thing you will take away from today?
What do you see would make the biggest impact in your communications?
What is an action you will take to effect your communication?
Effective Communication
It is up to you; you get to say how it is going to go!
Thank You!