EFFECTIVE COMMUNICATION

What Is Communication?

• It is the act of transferring information from one place to another

• Message by speaking, writting, reading, observing, hearing or acting.

4 ways/types of communications* Verbal/speaking communication: face to face, radio, telephone, television.* Non-verbal communication: body language, gestures, how we dress or act even our scent.*Written communication: letters, emails, books, magazines, the internet.*Visualization: graphs, charts, maps, logos and other visualizations can communicate messages.

General block diagram of communication

The Medium

Feedback

Sender Receiver

Noise Noise

NoiseNoise

What are the differences between hearing and listening?

*Hearing: Sound waves transmitted to the ear into the brain and processed as audible information. It happens without concentration, it can occurs even when a person is sleeping .Hearing might lead into misunderstandings.

*Listening: It is paying attention to the words being spoken with the intention of understanding the other person.

The Communication Process – Expanded Model

Encoding

Decoding

Encoding

Understanding

Decoding

Person A Person B

Feedback Channel

Sending ChannelStimulus

Understanding

•B

AR

RIE

RS

Barriers That Create Misunderstandings• Bypassing• Poor listening skills• Differing frames of reference• Lack of language skills• Emotional interference• Physical distractions

Overcoming Barriers That Cause Misunderstandings• Realize that communication is imperfect.• Adapt the message to the receiver.• Improve your language and listening skills.• Question your preconceptions.• Encourage feedback.

Understanding Ethical Behavior on the Job

What is ethical behavior?

Doing the right thing given the circumstances

Five Common Ethical Traps to Avoid on the Job1. The false necessity trap

Convincing yourself that no other choice exists

2. The doctrine of relative filthComparing your unethical behavior with someone else’s even more unethical behavior

3. The rationalization trap Justifying unethical actions with excuses

4. The self-deception trapPersuading yourself, for example,that a lie is not really a lie

5. The ends-justify-the-means trapUsing unethical methods to accomplish a desirable goal

Goals of Ethical Business Communicators• Abide by the law.• Tell the truth.• Label opinions.• Be objective.• Communicate clearly.• Use inclusive language.• Give credit.

Tools for Doing the Right Thing

• Is the action you are considering legal? • How would you see the problem if you were on the opposite side?• What are alternate solutions?• Can you discuss the problem with someone you trust?• How would you feel if people you care about learned of your action?