Effective Communication

Chetana’s Hazarimal Somani college Of Com.& Eco.& SMT.

Kusumtai ChaudhariCollege of Arts

Made by: FYBFMGROUP :2

Guided by:Prof. Shivprasad

The Team

Durgesh Shivalkar

Siddhesh Shinde

Anasuya Sengupta

Swati Narkar

Ruksar Sutar

Vishal Narvekar

Agenda

• Introduction to communication• What is effective communication• Barriers of effective communication• Activity• What is listening• Stages of listening• Relation between listening and speaking• Importance of listening• Techniques of active listening• Path for good Listening• Conclusion

What is communication

The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.

• Wikipedia definition

Process of communication

• Communication is the process of sending and receiving information among people…

SENDER RECEIVER

Feedback

receiver sender

MediumEncode Decode

BARRIES TO EFFECTIVE COMMUNICATION

•Lack of Sensitivity to Receiver•Lack of Basic Communication Skills•Insufficient Knowledge of the Subject•Emotional Interference•Lacking confidenceEncoding Barriers

•  Physical Distractions• Channel Barriers.• Long Communication

Chain.

Transmitting Barriers

• Lack of Interest. • Lack of Knowledge.  • Lack of Communication Skills• Emotional Distractions • Information overload 

Decoding Barriers. 

• No Provision for Feedback

• Inadequate Feedback.

Responding Barriers

Overcoming the barrier to effective communication

Control over emotion

confidenceAvoiding physical distraction

Appropriate channel

Provision for feedback Complete knowledge

Improve communication skills

Overcoming barrier of Effective Communication

What is listening ?

• Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.

Various stages to listening

• Hearing• Focusing on the message not the

person• Comprehending and interpreting• Analyzing and Evaluating• Responding • Remembering

Co-relation between Listening and Speaking

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

What we are taught….

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

Amount taught

Importance of listening

“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”

Mark Twain

Techniques of active listening

PARAPHRASE

Restate what was said in your

own words

PARAPHRASE

Restate what was said in your

own words

SUMMARIZE

Pull together the main

points of a speaker

SUMMARIZE

Pull together the main

points of a speaker

QUESTION

Challenge speaker to think further, clarifying both your and their understanding,

however suspend judgment

QUESTION

Challenge speaker to think further, clarifying both your and their understanding,

however suspend judgment

Path for good Listening

Listen to Understand

Understand before

speaking

Speak to be understood

Seek understanding before

proceeding

Repeat

Conclusion

A man is seldom better than his conversation

- German Proverb