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EffectiveCommunication

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Communication

Communication is the transfer and receiptof information from one person to another(or from one point to another).

It is always between at least two people sender and receiver and the roles willchange frequently.

But the message must be understood forcommunication to be considered complete.

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The Communication Process

Source Encoding Channel Decoding Receiver

Message Message Message Message

Feedback

Understanding occurs only in the mind of thereceiver.

They are responsible for completing the

communication process.

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Key Communication Elements

The Method:VerbalNon-verbal

WrittenElectronic

The Situation:

DistanceSpeed

AttitudeDifferent cultures

The Receiver:Could be known orunknown

Sender must imaginebeing the receiver

Nature of Content:

Must be clear andunderstandableUnacceptable contentshould be avoided

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Common hindrances toeffective communication

Personal: Attitude of both the sender and the receiverMisuse of body languagePre-judgementThe I have heard it all before syndrome Emotional ReactionsMental closureMis-communication (intentional or unintentional)

These the ones most easily overcome.Communicators can influence them.

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Common hindrances toeffective communication

Situational:Improper timingNoise and distractions in the environmentPressure of Time or other ResourcesUnfamiliar languageKnowledge Level

More difficult to control.Careful forward planning and thoughtfulconsideration can help.

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Common hindrances toeffective communication

Social:Differences between peopleRelationship between the sender and thereceiver

Necessary formalities can help.

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Barriers that hinder effectivecommunication

Filtering sender manipulates informationso that it will be seen more favourably bythe receiver.

Selective Perception receiver selectivelysees and hears based on his/her needs,motivations, experiences, background and

other personal characteristics.

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Barriers that hinder effectivecommunication

Defensiveness when individualsinterpret anothers message asthreatening, they often respond in waysthat retard effective communication

Language even within a languagewords can mean different things todifferent people.

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Effective communication

Need to look out for barriers and ways toovercome them.

catch and put right early,if not can lead to one or more people feelingalienated and thus a failure to communicate .

When using electronic methods ofcommunication use careful, thoughtfulplanning.

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Ten Considerations ofEffective Communication

Seek to clarify your ideas beforecommunicating

Examine the true purpose of communicationConsider the total physical and humansettingConsult with others in planning

communicationBe mindful of the overtones as well as thebasic content of your message

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Ten Considerations ofEffective Communication

Take the opportunity to convey somethingof help or value to the receiver

Follow-up your communicationBe sure your actions support yourcommunicationSeek not only to be understood but to

understand be a good listener