EEZZ1215-Cat Composer Service TechnicianAppGuide 2%2E20%2E15

Cat®

Composer Service Technician

EEZZ1215-02 2/19/2015 1

All rights are reserved by Caterpillar, Inc.

Paper copies of this document are uncontrolled.

CAT® COMPOSER SERVICE TECHNICIAN APPLICATION & INSTALLATION GUIDE

DATE: 19 FEBRUARY 2015

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REVISION HISTORY

Date Revision Description Author

3/3//2014 0.0 Initial Carol P. Smith

4/15/2014 01 Added trouble shooting for when terminating

resistors are missing, A4M2 should have been

A5M2 in listing ECMs used

Carol P. Smith

2/19/2015 02 Added Trouble shooting for CA3 – unable to

load DLLs for communication adapter

Carol P. Smith

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TABLE OF CONTENTS

1 INTRODUCTION AND PURPOSE ..................................................... 5

2 OVERVIEW CAT® COMPOSER SERVICE TECHNICIAN TOOL ........... 6

2.1 PROCESS STEPS TO USE CAT COMPOSER SERVICE TECHNICIAN .......................... 7

3 INSTALLING CAT COMPOSER SERVICE TECHNICIAN TOOL ........... 8

3.1.1 Purchasing License Subscription .................................................................... 8

3.1.2 Downloading Software Tool ........................................................................... 8

3.1.3 Installing Software .......................................................................................... 8

3.1.4 Registering and Retrieving License ................................................................ 8

3.1.5 Authorizing the License Subscription Purchased ......................................... 10

3.1.5.1 Registering an Account ................................................................................................11

3.1.5.2 Retrieving a License Subscription ................................................................................12

4 USING CAT COMPOSER SERVICE TECHNICIAN ............................ 14

4.1 CONNECTING TO THE ECM ................................................................................ 15

4.2 USING THE FEATURES ........................................................................................ 16

4.2.1 ECM (Electronic Control Module) Summary ............................................... 16

4.2.2 Status Parameters ......................................................................................... 17

4.2.2.1 Creating a Group for Viewing Status Parameters ........................................................17

4.2.2.2 Inserting Status Parameters into a Group .....................................................................18

4.2.2.3 Saving a Parameter group ............................................................................................19

4.2.2.4 Loading a Parameter Group .........................................................................................20

4.2.3 Service Configurations.................................................................................. 21

4.3 DIAGNOSTICS AND EVENTS ................................................................................ 22

4.3.1 Active Diagnostic screen............................................................................... 23

4.3.2 Active Diagnostic Codes ............................................................................... 23

4.3.3 Logged Diagnostic Codes ............................................................................. 24

4.3.4 Active Event Codes ....................................................................................... 24

4.3.5 Logged Event Codes ..................................................................................... 25

4.4 FLASHING AN ECM WITH SOFTWARE ................................................................ 26

5 APPENDIX A – TOOL INSTALLATION ........................................... 30

6 APPENDIX B – TOOL PREFERENCES............................................. 35

6.1 STARTUP ............................................................................................................ 35

6.2 COMMUNICATIONS ............................................................................................. 36

6.3 REGIONAL .......................................................................................................... 36

6.4 PRODUCT STATUS REPORT ................................................................................. 38

6.5 DIRECTORIES ..................................................................................................... 39

6.6 SHOW DIALOGS ................................................................................................. 40

6.7 CONFIRMATION .................................................................................................. 40

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7 APPENDIX C – TOOL TROUBLE SHOOTING .................................. 41

7.1 PROBLEMS CONNECTING TO AN ECM ................................................................ 41

7.1.1 Computer not connected to a Communications Adapter .............................. 42

7.1.2 Communications Adapter does not have power............................................ 43

When the communications adapter does not have power, the following message is

given. ......................................................................................................................... 43

7.1.3 ECM does not have power ............................................................................ 44

7.2 PROBLEMS WHEN THE ECM IS NOT AN OEM ECM ........................................... 45

7.3 INCORRECT LOCATION CODE ............................................................................. 46

7.3.1 Example – Location Code Issue .................................................................... 47

7.3.2 A4M1 Location Code Pin-Out ...................................................................... 48

7.3.2.1 Table of Location Code and A4M1 Pin Settings..........................................................49

7.3.2.2 Table of Location Code and A5M2 Pin Settings..........................................................49

The above tables are for reference to compare that the machine is wired properly

for what is expected. ................................................................................................. 49

Viewing Location Code as a Status Parameter ................................................................................49

7.4 TURN OFF ABILITY TO POWER COMMUNICATIONS ADAPTER THROUGH USB .... 50

8 APPENDIX D - ACRONYMS & DEFINITIONS ................................... 52

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1 Introduction and Purpose

This document is intended to provide the necessary information for installation and

operation of Cat®

Composer Service Technician.

The information in this publication was based upon current information at the time of

publication.

The information in this document is subject to change as feature requirements are revised

and software continues to be developed.

The information in this document is property of Caterpillar Inc. and/or its subsidiaries.

Without written permission, any copying, transmission to others, and any use except that

for which it is loaned is prohibited.

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2 Overview Cat® Composer Service Technician Tool

Cat® Composer Service Technician is a stand-alone, diagnostics program which allows

limited adjustment of predetermined service parameters, real-time monitoring of service

points and the ability to access the machine diagnostic log. This is intended for field or

dealer set-up. An exclusive OEM identifier feature prevents unauthorized access or

service and protects unique software Intellectual Property.

Development of Cat Composer Service Technician was based on Cat® ET (Electronic

Technician). Where Cat ET flashes Cat® aftermarket code, Cat Composer Service

Technician flashes OEM aftermarket code. When a Cat dealer services an OEM product,

ET is used for machine information on Cat content, and Cat Composer Service

Technician is used to get information to service OEM content. Cat Composer Service

Technician requires the same communications adapter as Cat ET.

Cat Composer Service Technician is a tool installed on a Windows based personal

computer. It interfaces with the ECM through a Cat®

Communications Adapter to allow

connection to an ECM. A graphical interface makes this Windows based software quick

to learn and easy to use. Separate pull-down menus for each function enhances the ease

of use of the software. The version and identification of your ECM is automatically

retrieved by the software, and displayed on a summary screen when you start the

program.

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Cat Composer Service Technician has the following features:

• Create/save status parameter groups

• Display status parameters

• View active diagnostics

• View and clear logged diagnostics

• View events where irregularities occurred and were logged by the ECM

• Set configurable parameters

• Upload/install (flash) new software to the ECM

• English and metric units of measure, as designated in Windows

• Interface has multi-lingual support

2.1 Process Steps to Use Cat Composer Service Technician

The flow diagram that follows shows the steps necessary to have Cat Composer Service

Technician installed and functioning on a Windows personal computer.

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3 Installing Cat Composer Service Technician Tool

3.1.1 Purchasing License Subscription

Cat Composer Service Technician license subscription is available for purchase through

an on-line credit card system. Subscriptions for using the tool can be bought for 1 year.

This on-line system is available beginning in the month of March 2014. Go to the OEM

Solutions web page to find out more information or contact your OEM Sales contact.

Renewals are purchased with the on-line credit card system too. This allows for the

customer to be serviced 24/7 without any manual intervention for license subscription.

https://oemsolutions.cat.com/Software_Support

3.1.2 Downloading Software Tool

Cat Composer Service Technician is available to download off the OEM Solutions web

page.

https://oemsolutions.cat.com/Software_Support

The user must have CWS access to get to the web site. Cat Composer Service

Technician is a licensed software package. License subscriptions need to be renewed on

a yearly basis. There is an on-line purchase system available to purchase the software

(starting March 2014). There is additional documentation on the tool at the above site.

3.1.3 Installing Software

Double click on the file downloaded and follow the prompts to install Cat Composer

Service Technician. The tool has multi-language support, but the application specific

information is all in English. Administrative privilege is needed on the personal

computer to accomplish the installation. Full instructions on installation are covered in

Appendix A.

3.1.4 Registering and Retrieving License

The user must register in the licensing system. Cat Composer Service Technician may be

used to register in the licensing system too. An internet connection must be available the

first time Cat Composer Service Technician is used. Depending on the network, there

may need to be a proxy entered. If so, the following dialog box is shown. The proxy

information is dependent on the user’s company proxy settings. Enter the proxy and Test

Connection. If the connection works, Apply Settings and proceed to the next step.

Otherwise, call your company’s computer services department for help on this step.

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3.1.5 Authorizing the License Subscription Purchased

After the user is setup in the system and the proxy works, the display below is shown.

The I have been setup, take me to the next step can be pressed on the left indicating that

they have been setup in the system and ready to go to the next step.

NOTE: in the background, the following dialog box is shown until the registration

process, license subscription retrieved and license granted.

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3.1.5.1 Registering an Account

Enter the email address associated with the person using the software. A license

subscription is tied to an email address and a particular computer. The very first time of

use, the user must register. This associates a password with the account and collects

information about the user.

.

Information requested for the registration:

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After registration, the following screen is shown. The Verify button is pressed and shows

the check mark if all is ok with the registration. Then, if the password is known, then

take the Yes branch and press the GET button to retrieve the license subscription.

If the password entered in the registration screen is forgotten, the password can be reset

by taking the NO branch and pressing the RESET button.

3.1.5.2 Retrieving a License Subscription

Password is entered, the license subscription retrieved and the license subscription

granted. The following are the screens shown in this process.

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4 Using Cat Composer Service Technician

To use Cat Composer Service Technician service tool, the software needs to be installed,

registered, and have a valid license subscription. The hardware setup includes a

Windows based personal computer and a Cat®

Communications Adapter (II or 3) that is

connected to a Service Tool Connector. The Service Tool connector is on the machine

and is physically connected to the ECM, power, ground, and the datalinks.

Besides the hardware being setup as shown below, the ECM has to be powered (this is

typically done by a keyswitch).

Preference setup, is in Appendix B of this document and Trouble Shooting is in

Appendix C.

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4.1 Connecting to the ECM

Once physically connected to the ECM via Cat Communication Adapter 3 and Cat

Composer Service Technician is started, the following screen is displayed. There is a

delay while a connection is established with the ECM(s) and their information.

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4.2 Using the Features

4.2.1 ECM (Electronic Control Module) Summary

The ECM (Electronic Control Module) Summary is the screen that displays the

information about the application that is loaded on the ECM.

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4.2.2 Status Parameters

Status parameters allow for viewing information that the Cat ECM is using.

4.2.2.1 Creating a Group for Viewing Status Parameters

After successful connection to an ECM, press on the icon that resembles a heartbeat line.

In the Parameter screen on the left side it states, Status Groups at the top (see

below). Press on the green plus sign (1) and it proceeds to display a screen for

parameter group (2). Once an appropriate name is entered, press OK (3).

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4.2.2.2 Inserting Status Parameters into a Group

Press the green plus sign on the status parameter group (1). This opens a window that

allows for selection of parameters from the ones that are available. Press on the

parameter to be added and press OK (2). Repeat this process for each parameter wanted.

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4.2.2.3 Saving a Parameter group

A group must be explicitly saved to be available for a future use. To save it, press on

Save Groups (1). Then a dialog box appears to allow a choice for the location to Save

(2) it.

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4.2.2.4 Loading a Parameter Group

To use a parameter group that has been previously defined, it must be loaded. To load it,

press on Load Groups (1) at the bottom of the parameter window and then select the

group to load, and then press Open (2).

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4.2.3 Service Configurations

The configuration icon resembles an ECM being held up by balloons. Press on that icon

to go to the screen to change a configuration setting.

To edit a configuration value, double click on the value (1). Enter the value (2) and press

OK (3). A confirmation is shown. Press Yes (4).

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4.3 Diagnostics and Events

Diagnostics and events can either be active or logged. An active diagnostic or event is on

that is currently happening on the machine. A logged diagnostic or event has happened

in the past. Diagnostics are related to a failed component or a wiring issue. Diagnostics

require action. Events are a realized condition based on a sensed operating condition.

An example of an event is an over temperature event. Events indicated an operating

condition and these can typically be changed by the operator. Events should not be used

to train the operator.

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4.3.1 Active Diagnostic screen

The active diagnostic screen is accessible from the menus, the Active Codes button, or

from the Active Diagnostics icon.

Example Active Diagnostic Screen. This is the display shown by selecting Active Codes

button.

4.3.2 Active Diagnostic Codes

Select the Active Diagnostics Codes icon to display the Active Diagnostics within the Cat

Composer Service Technician screen.

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4.3.3 Logged Diagnostic Codes

Select the Logged Diagnostics Codes icon to display the Logged Diagnostics within the

Cat Composer Service Technician screen. (This can also be done through the menus.)

4.3.4 Active Event Codes

Select the Active Event Codes icon to display the Active Event Codes within the Cat

Composer Service Technician screen. (This can also be done through the menus.)

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4.3.5 Logged Event Codes

Select the Logged Event Codes icon to display the Logged Event Codes within the Cat

Composer Service Technician screen. (This can also be done through the menus.)

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4.4 Flashing an ECM with Software

The specialized software for our OEM customers is available for download at the

following web address:

https://oemsolutions.cat.com/CustomControl

The information shown on the web page is particular to a customer/dealer having

authorization to the page.

Loading software onto an ECM is commonly referred to as flashing the ECM. This

feature is available in Cat Composer Service Technician through the icon all the way over

to the right with the red arrow entering ECM. When hovering over the icon, it states the

feature as WinFlash.

The first thing that happens when the icon for flashing is selected is to connect to the

ECMs on the datalink.

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Next, the ECM information is displayed and a file/browser icon is shown to navigate to

the file that is to be flashed onto the ECM.

The icon with the file browser allows for selection of the flash file of interest. The

directory that the file browser navigates to is defined in the Utilities-> Preferences-

>Modify-> Directories tab

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Once the file is selected, information about the software currently on the ECM is shown

along with information about the software to be flashed on the ECM.

Begin Flash is selected and the progress on the flashing/programming status is displayed.

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When flashing is complete, the following message is displayed and the user decides

whether to go back to Service Technician, stay in WinFlash or Exit. Service

Technician is the main interface to Cat Composer Service Technician that has the icon

tool bar. WinFlash is the part of the tool reached by selecting this icon .

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5 Appendix A – Tool Installation

The following screen shots show the installation of Cat Composer Service Technician.

Language can be selected.

A screen appears that initializes the setup of the software installation.

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Select Next > to continue to the next screen.

Select the radio button to accept the terms of the license agreement and then select Next

>.

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Select Install to install the program.

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Sometimes the above dialog box appears if the drivers for the Communications Adapter

have not yet been installed. If this does, then select Install this driver software anyway.

Exit from the above screen by the X in the upper right corner. This explains what is new

with the current release.

Installation is now complete. To run Cat Composer Service Technician, (for XP and

Windows 7) the following is what appears under the Windows-> All Programs area:

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The very first time the user runs the program the Preferences dialog appears to confirm

that the type of Communications Adapter is a Communication Adapter 3. More

information about Preferences is available in Appendix B.

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6 Appendix B – Tool Preferences

Preferences are set be selecting Utilities->Preferences->Modify to set the type of

Communications Adapter, units of measure and other options with respect to how Cat

Composer Service Technician should work.

6.1 Startup

Startup screen is determined by the settings in this dialog box. The default is the ECM

Summary screen as shown below.

‘

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6.2 Communications

The Communications tab is where the Communications Adapter is selected. It is setup

for the default of the Communications Adapter 3 because it is the current type that is able

to be purchased. A Communications Adapter 2 can also be used. If that is wanted, it is

selected with the drop down menu. In either case, once the communications adapter is

selected, the OK button is pressed.

6.3 Regional

Within Regional settings, the language, units of measure and many other setting

preferences are changed according what is typical for a region.

International button, allows for setting the units of measure and the other regional

settings. When selecting that button, it warns that all settings on the computer that uses

the settings are affected.

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The units of measure is changed by selecting the Additional settings button and then the

Measurement systems information.

6.4 Product Status Report

Product Status Report information is determined by the settings from this dialog box.

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6.5 Directories

Directories where files are expected is determined by the information in this dialog box.

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6.6 Show Dialogs

Show Dialogs settings determine whether dialogs are reported in the Product Status

Reports.

6.7 Confirmation

The Confirmation tab in the Preferences dialog box allows the user to enable or disable

the service tool confirmation settings. These are non-critical messages used to confirm

actions.

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7 Appendix C – Tool Trouble Shooting

7.1 Problems connecting to an ECM

To correctly run Cat Composer Service Technician, the setup looks like the following:

The computer has the software installed, license subscription and registration completed.

The computer has the cabling for the Communications Adapter connected to it and the

other side of the Communications Adapter is connected to the Service Tool Connector.

The Service Tool Connector has wiring that connects up to power, the keyswitch and the

ECM. Power is typically sent to the Communications Adapter if the disconnect on the

machine is set to allow the machine to be on. The keyswitch is typically wired that when

it is on, the ECM is powered on and connected.

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This appendix shows typically things that are not connected correctly and the messages

the user receives. A red X in the diagram shows where the problem exists/is not

connected.

7.1.1 Computer not connected to a Communications Adapter

When the communications adapter is not connected to the computer, this is the error that

appears.

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7.1.2 Communications Adapter does not have power

When the communications adapter does not have power, the following message is given.

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7.1.3 ECM does not have power

When the ECM does not have power, the following message is displayed. It could be

that the Communications Adapter is not connected to the Service Tool Connector or it

could be that power/keyswitch is not on powering the ECM.

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7.2 CA3 – Communications Adapter 3 Error Troubleshooting

If the message “Unable to load DLLs for communication adapter” appears while using

the CA3 (Communications Adapter 3), perform the following steps:

1. Uninstall CA3 Toolkit through Programs/Features (Windows 7 & 8)

2. Reinstall the toolkit through CA3 Toolkit standalone installation

Or

Through the service tool installation package

7.3 Problems when Terminating Resistors are Missing

When there are not 2 terminating resistors on the CAN line, the following message is

displayed. The message is the same as when the ECM does not have power.

7.4 Problems when the ECM is not an OEM ECM

ECMs have firmware inside of them indicating that they are an OEM ECM. This is done

and checked to make sure that software intended for an OEM ECM is flashed onto an

OEM ECM.

Cat Composer Service Technician is made to be used with OEM ECMs and Cat ET – Cat

Electronic Technician is made to be used with Cat ECMs. The engine ECMs are always

Cat ECMs. The other ECMs used on a project are dependent on how they are serviced.

If a CAT ECM is attempted to be connected with Cat Composer Service Technician, the

following error dialog appears. Messages like these help protect users from flashing the

wrong ECM with the wrong software.

The OEM ECMs and displays that are made to be used with Cat Composer Service

Technician are the following:

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Description Part number

A4M1 325-9328

A5M2 379-9678

A5M6 433-6793 CRB 455-9601 (Jan 2015)

A5M7 433-6794 CRB 455-9602 (Jan 2015)

Messenger 293-5543

Advisor 360-7720

If unsure whether the above is really indicating an incorrect type of ECM, go to the

WinFlash ( )area. In the WinFlash area, the error message looks like the following:

If those error messages are seen, then the tool that should be used is ET to work with

those ECMs. The other possibility is the ECM that was meant to be interacted with the

tool was incorrectly picked and the service connector connected to the ECM needs to be

found. There can be more than one service connector on the machine.

7.5 Incorrect Location Code

A Location Code is used to distinguish between ECMs when multiple identical ECMs are

on the same data link. This is a hardware wiring configuration to the ECM. If the

Location Code does not match, the message below is shown. This message is shown to

protect the ECM from being flashed with the wrong software.

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Another ECM with the correct location code must be selected or another flash file with

the correct location code must be selected.

NOTE: It is also possible when the machine is initially being wired, that this message

appears because of a wiring issue. Please refer to the table in this document on Location

Code Pin Out (7.3.2).

7.5.1 Example – Location Code Issue

In the screen shot below, the requested file to be loaded into the ECM has a Location

Code of 2.

In the screen shot below, the software flash file currently loaded on the ECM has a

Location Code of 4 and the hardware pin out is set to 4 (1). The flash file that has been

requested to load (see above) has a Location Code of 2.

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Since there is a Location Code conflict, the software cannot be loaded onto the ECM.

This is done to protect from having the wrong software loaded onto an ECM.

NOTE: The Location Code ID shown under the ECM Values (1) shows how the

hardware is set. The hardware is set for a location code 4.

7.5.2 A4M1 Location Code Pin-Out

If Location Code is being used, J1-32 must be grounded. Location code is an option

used to distinguish ECMs so that when flashing ECMs it notifies the user before

overwriting a software flash file with an incorrect software flash file.

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7.5.2.1 Table of Location Code and A4M1 Pin Settings

A4M1 J1-26 J1-27 J1-28 J1-32

Location Code

Not Supported

(255)

Open

0x01 Ground Open Open Ground

0x02 Open Ground Open Ground

0x04 Open Open Ground Ground

0x07 Ground Ground Ground Ground

7.5.2.2 Table of Location Code and A5M2 Pin Settings

This is the pin out used for Location Code for an A5M2. Location code is typically not

used for the A5M2 because of the limited number of Switch to Grounds.

A5M2 J1-7 J1-8 J1-9 J1-19

Location Code

Not Supported

(255)

Open

0x01 Ground Open Open Ground

0x02 Open Ground Open Ground


0x07 Ground Ground Ground Ground

The above tables are for reference to compare that the machine is wired properly for what

is expected.

Viewing Location Code as a Status Parameter

If Location Code was setup as a parameter, this shows when it is setup as a 4.

A4M1 J1-26 J1-27 J1-28 J1-32

Location Code


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The following has a location code of 255 when J1-32 is Open.

7.6 Turn off Ability to Power Communications Adapter through USB

The Communications Adapter 3 (317-7484) comes with software that can be installed on

a Windows personal computer to aid in flashing/programming firmware updates and for

configurations.

The Communications Adapter 3 has a couple of ways that it can be configured. It can be

configured to be powered by both the computer and the Service Tool connector or only

through the Service Tool Connector. There are fewer issues if the communications

adapter is powered just through the Service Tool Connector. It is highly suggested to

change to this configuration. This setup can be changed through running a utility on the

Communications adapter application to USB Power Off.

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8 Appendix D - Acronyms & Definitions

Comm Adapter Communications Adapter – either 2 or 3.

This software/hardware tool is used by Cat

Composer Service Technician to access

the information on the ECM.

ECM Electronic Control Module (Cat’s term for

an ECU)

Flash file .fls that is loaded onto the ECM

Flashing Installing the software (.fls file) on the

ECM

PC Personal Computer

Service Technician The main screen interface of Cat Composer

Service Technician

WinFlash Feature in Cat Composer Service

Technician that allows for flashing of the

software into the ECM

Documents

EEZZ1215-Cat Composer Service TechnicianAppGuide 2%2E20%2E15