New Property Manager Registration Customer should navigate to https://www.delmarva.com and click on “Register” to create a new Property

Manager Profile.

Customer should select “Property Manager or Landlord” option to create a new Property Manager Profile.

Populate all the fields/mandatory fields and click “Continue”

[ Note : Please Note down the security questions this might be needed in future if Username or Password need

to be modified ]

Please go through Terms & Conditions if you agree please check the checkbox located below and click “Submit”

Customer should receive the “Confirmation” message on the screen.

Customer should receive the registration verification email to the email id provided at time of Registration.

Click on the Verification link provided in the email and customer should see “Thank you for verifying your

account. Please login to access your account.” In the screen.

Automatic Turn-On Agreement (ATO) To create a new PMID and contract number for a customer, Customer Service Representative need Automatic

Turn-On Agreement application form. Please submit the ATO application form by following the below steps.

Please navigate to “My Account >> My Service >>Manage Properties”

As soon as customer lands on “Manage Properties” page and clicks on highlighted link.

Customer lands on “Automatic Turn-On Agreement” application form and populate all the required fields.

[Note: If customer wants to upload .CSV file along with their ATO application, they should do so by clicking the

below highlighted link]

Please go through terms & conditions if you agree please check the checkbox located below and click “Continue”

Customer should land on “Review and Submit” page where all the data so far populated will be displayed.

Upon hitting “Submit” customer should be displayed the below “Confirmation” message.

Upon receiving the ATO application, Property Management representatives of the DPL will perform a verification

and when cleared, will send an email with the PMID to the customer. This PMID will be needed to complete the

second part of registration (please refer to page 17)

User should login with the registered credentials from https://www.delmarva.com

Second Part of Registration Please select which ever applicable option.

Please select which ever applicable option.

Please enter the provided PMID from the email received from DPL Customer Service representative and any one

of the service addresses provided in the ATO application.

Upon clicking “Continue” customer should land on Contracts screen of the PMOS portal.

[Note: When customer has multiple contracts listed under his credentials if he wants to view the information

for one of his particular contract which is not default, he should select the particular contract and hit “Go”

button.]

If customer wants to add another property manager, the latter should complete the registration process. After

completing the registration process customer can share their PMID and the service address information with that

user to add them as another property manager or associate. When the user completes the second part of

registration with the provided PMID and service address the they should notify the customer (Principal Property

Manager) to assign a contract to their newly registered credentials.

[Note: Customer (Principal Property Manager) can determine they want to add the new user as another Principal

Property Manager or Associate Property Manager. If Customer (Principal Property Manager) adds the new user as

a Principal Property Manager, then he would be able to view all the contracts under the customer’s (Principal

Property Manager) credentials. If Customer (Principal Property Manager) adds the new user as Associate

Property Manager, then he would be able to view the contract assigned to him by the customer (Principal

Property Manager)]

When customer clicks on “Activity Logs” he should be able to search the activities as per the selected criteria

When customer navigates to “Properties” tab he should be able to view the Units under the “Unit Inventory”

table.

Click on “New Service Order” to Start a new service.

Customer should land on DPL “Start Service” page in https://www.delmarva.com site.

Click on “New Service Order” to Stop a service.

Customer should land on DPL “Stop Service” page in https://www.delmarva.com site.

Customer should be able to Add unit by clicking “Add/Delete Unit(s)” tab

Customer clicks on “Add Unit(s) to this Contract” to Add a new unit

Customer is navigated to “Add Unit(s) screen.

Populate the required fields and hit “Continue”

Confirmation message displays as below.

Customer clicks on “Delete Unit(s) to this Contract” to Delete a unit

Customer is navigated to “Delete Unit(s) screen.

Populate the required fields and hit “Continue”

Confirmation message displays as below.

Customer should be able to modify the Email/Username, Password or Secret Question (Security Questions) in

“My Profile” tab.

Customer should be able to edit the contract description by clicking “Edit”.

Customer lands on “Edit Contract Description” screen. Customer can edit his contract description in the contract

description textbox and hit “Apply Change”

Confirmation screen should pop up with modified description.

To change the Mailing/Billing address please click on below highlighted link.

Customer lands on change address page. Customer should be able to populate the address and click “Continue”

Customer receives below confirmation screen and hits on “Submit Bill To Address Change”

Customer navigates to “Owner Billing” tab. He should be able to see his listed service addresses for that contract.

Customer clicks on “Pay Bill”

Customer should be redirected to “Pay My Bill” page of DPL website

Customer clicks on “New Automatic Turn-On Agreement” link from The PMOS page

Customer lands on “Automatic Turn-On Agreement” page for DPL website

Customer clicks on “Outages”

Customer should be redirected to “Current Outages” page for DPL website

Customer clicks on “Report an Outage”

Customer lands on “Report an Outage Online” page for DPL website.

Customer clicks on “Contact Us”

Customer lands on “Contact Us” page for DPL website

Customer clicks on “View My Bill”

Customer lands on DPL “login” page.

Customer click on “Pay My Bill”

Customer lands on “Pay My Bill” page of DPL website

Customer clicks on “Change of Service”

Customer lands on “Start, Stop, Move” page of DPL website

Customer clicks on “Billing Options”

Customer lands on “Billing Options” page for DPL website

Customer clicks on “Mobile App”

Customer lands on “Download the App for Your Mobile Device” page for DPL website

Customer clicks on “Innovation”

Customer lands on “Innovation & Technology” page of DPL website

Customer clicks on “Report an Outage”

Customer lands on “Report an Outage Online” page for DPL website

Customer clicks on “Current Outages”

Customer lands on “Current Outages” page for DPL website

Customer clicks on “View Outage Map”

Customer lands on “Outage Map” page for DPL website

Customer clicks on “Company Information”

Customer lands on “Company Information” page for DPL website

Customer clicks on “Leadership & Values”

Customer lands on “Leadership & Values” page for DPL website

Customer clicks on “Careers”

Customer lands on “Make a Career at Atlantic City Electric” page for DPL website.

Customer clicks on “Standards of Conduct”

Customer lands on “FERC Standards of Conduct” page for DPL website

Customer clicks on “Exelon”

Customer lands on Exelon home page.