EeePC System Level 2 Training Materialncandelier.free.fr/phil/Dem/Asus EeePC/Asus Eee PC 1000(H)/l2-3.pdf · Boot into Windows Symptom exists? Symptom exists after reinstalling driver?

ASUS Confidential

All recipients of this document must treat this training material as ASUS confidential and must not disclose it to any party other than the recipients’ employees on a need to know basis, or other individuals authorized under a written Confidential Disclosure Agreement signed by ASUS and the recipient.

Statement of Confidentiality

EeePC System Level 2Training Material

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OverviewTrouble Shooting Flow ChartRecover Operating System IntroductionFunction Trouble Shooting

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Troubleshooting Flow Chart

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Troubleshooting Flow ChatReceive Defective NB

Power on and enterCMOS setup

successfully?

Load BIOS SetupDefault

Boot into Windows

Symptom exists?

Symptom exists after reinstalling driver?

Replace new HDD with the same OS as previous system

Restart Windowsymptom Exists?

Software Problem

Hardware problem

Yes

No

Yes

No No

No

Yes

Yes

Referral Repairdata (ARN ,KB… )

Approve Problem

Yes

No

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Operating System Recovery

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Linux System Recovery

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Linux InstallationLinux Installation

1Power on press “ESC” to boot from ODD.

Input “yes” and press Enter.

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3Wait about 5 minutes while image is loading.

Creating user partition.

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5Complete loading image and press “enter” to reboot.

You have to agree with the agreement.

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7Choose “I agree with the license” and press “Next”.

Choose your keyboard type and press “Next”.

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9Enter your name and press “ Next “

Set your password and press “ Next “.

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11Set your Date and Time and press

“ Next “.

Press “Finish” to complete the Installation.

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Windows System Recovery

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Windows XP InstallationWindows XP Installation

1Power on press “ESC” to boot from ODD

Loading Recover Image automatically.

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3Wait a few minutes while the Image is loading.

Click “OK” to continue.

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5Press “YES” to continue.

Loading Recover Image automatically.

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7Wait a few minutes while the Image is recovering.

Click “OK” to restart the computer.

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9Wait the system to start.

Wait...

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11Click “Next” to start the configuration.

Select the language and region.

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13Select the time zone.

Select “Yes, I agree” and click “Next” to continue.

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15Select “Not right now” and click “Next” to continue.

Set the computer name and continue.

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17Set the Name.

Finish.

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19Wait…

Load in the OS.

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Chapter 3Troubleshooting

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No PowerNo Power

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No Power

Check the AC-DC Adapter And battery is work well

Disconnect all Peripherals

Disconnect the touch padand keyboard to try

Replace MainBoard

Press Power button, LED not on or no flashing and

LCD no display, make sure the LCD is not be disabled

first

Try to power on with battery or adapter on separately

Reset the Firmwarethrough reset hole

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No Display But Power OnNo Display But Power On

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Make Sure the DisplayBright set right & memory has been correctly installed

Check LCD module Disconnect the touchPad FPC to try

CRT monitor display normalBut LCD no display

Both LCD and CRT No Display

Power On and Select The Display model by instant

key [Fn]+[F8]

Connect CRT monitorBy VGA Port

No Display ButPower On

Disconnect theKeyboard to try

Replace LCD panelTo try

Replace inverterBoard to try(if it has)

Replace inverterBoard

Replace LCD panel

Replace LCD panel, Inverter Board cable, to try

Disconnect BT, Wireless,Camera to try one by one

Replace Main Board

No Display ButPower On

Replace touchpad FPC

Replace Memory, CPU,HDD to try

Replace keyboard

Replace BT,Wireless, Camera

Replace Memory,CPU, HDD

Replace Main board

Check mainmachine

OK

OK

OK

OK

OK

OK

OK

Fail

Fail

Fail Fail

Fail

Fail

Fail

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Display Color ErrorDisplay Color Error

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Reinstall the driver ofChipset

Display colorerror

Recover the OS and Check again

Check LCD module

Connect CRT monitorBy VGA port

Replace LCD panelcable

Both LCD and CRTerror

CRT monitor displayNormal but LCD error

Replace LCD panelCable to try

Replace LCD panelTo try Replace LCD panel Replace Main Board

Replace Memory totry

Check mainmachine

Replace Memory

Fail Fail

OK

OK

OK

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Battery ErrorBattery Error

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Replace Battery totry

Battery refreshingTo try

Battery can’t beCharge full

Update the latestVersion BIOS to try

Check the adapterWork well

Battery Error

Replace Main Board

Battery can’t becharge

Replace battery totry

Check the DC connectorIs OK well

Replace Main Board

Battery can’t bedetected

Check battery LED is on

Battery refreshing

Battery charge error

Update the latestVersion BIOS to try

Check the adapterWork well

Replace Battery totry

Replace Main Board

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Install audio driverand reboot the OS

Install chipset driver

Make sure to installdrivers correctly

from up to down indriver setup window

Can’t install audiodriver

External Abnormal

Replace mainboard

Replace Speaker totry at first

External Normal

Plug in Headphoneand mic-phone and

test if the audiofunctions are normal

Audio error

Audio Error

Checking volume mute settingFail

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Update BIOS to the newestversion To try

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Instant Key ErrorInstant Key Error

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Instant Key Error

Replace Instant KeyBoard FPC to try

Install ATK driverTo try

Reinstall OS To try

Replace Instant Key BoardTo try

Reinstall OS

Replace MainBoard

Replace Instant Key Board

Replace Instant KeyBoard FPC

OK

OK

OK

Fail

Fail

Fail


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Camera ErrorCamera Error

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Camera Error

Reinstall driver

Replace MainBoard

Reinstall OS To try

Replace Camera CableTo try

Replace Camera BoardTo try

Camera no display Display abnormal(Image slopy or lag…)

Clean camera lens

Check camera settingFail


Make sure the Camera is not disabled in BIOS

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Touch Pad ErrorTouch Pad Error

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Touch Pad Error

Touch Pad can’t use

Make sure the touch padIs enabled in BIOS

Make sure the setting inTouch pad is right

Reinstall the touch padDriver to try

Disconnect keyboardTo try

Replace touchpad FPCTo try

Replace touchpad boardTo try

Replace MainBoard

Replace keyboardTo try

Touch Pad moveabnormal

Reinstall touch pad driverand load the default setting

Replace touch pad Board to try

Replace touch pad FPC to try

Replace MainBoard

The is a setting intouchpad setting,[control panel]>>[mouse setting]>>[touchpad device

setting]>>[disable The inside point

device when installexternal USB pointdevice], make sure

Not select thisoption

There is a setting intouchpad setting,[control panel]>>[mouse setting]>>[touchpad device

setting]>>[setting],And load the default

setting

Reinstall OS To try

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Keyboard error

keys are abnormal

DisconnectTouchpad FPC to

try

Replace mainboard

Replace keyboard totry

[Fn] instant key isabnormal

Replace touchpad orFPC to try

Reinstall OS

Replace keyboard

Reinstall OS To try

Reinstall ATKdriver and relational

softwares

Replace mainboard

Keyboard ErrorKeyboard Error

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Numeric Keypad locked?

Press ‘Insert Num LK’ to close the function

Check Virus

Reinstall OS To try Fail

OK

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Can’t get internet

Replace mainboardto try

Recover OS try

Reinstall LANdriver

Check the setting inLAN TCP/IP

protocol ,make sureit is right

Make sure the LANcable is contact

right

Can’t get IP or IPaddress error


Recover OS to try

Reinstall LANdriver to try

Make sure the BIOSsetting is right, load

default setting

Can’t detect LAN

LAN error

Check the setting inLAN TCP/IP


Make sue the proxyIP address is right in

internet exploreroption

Check the IE is notat offline work

mode.

Such as IP Address,DNS address,

and so on

LAN Error

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WLAN error

Test it near thewireless AP, if ok

maybe the wirelessantenna is bad.

Can’t detectwireless AP


Replace wirelesscard to try

Make sure you haveenabled wireless

function by instantkey ot function key

Recover OS to try

install the ATK andwireless driver to try

a switch to enable anddisable wireless function,

make sure wireless is enabled

Can’t enablewireless function

Check the IE is notat offline work

mode.

Make sue the proxyIP address is right in

internet exploreroption

Check the setting inWLAN TCP/IP


Can’t get internet


Replace WLANboard or cable to try

Recover OS to try

Reinstall WLANdriver

Check the setting inWLAN TCP/IP


Can’t get right IPor no IP


Replace wirelesscard to try

WLAN Error

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Make sure the Camera is not disabled in BIOS

Make sure the wireless AP work well and check all of the settings is right

ASUS Confidential

END

Documents

EeePC System Level 2 Training Materialncandelier.free.fr/phil/Dem/Asus EeePC/Asus Eee PC 1000(H)/l2-3.pdf · Boot into Windows Symptom exists? Symptom exists after reinstalling driver?