Edward Thompson-MatthewsCustomer Experience Associate

Southfield, MI 48033ethompsonmatthews@gmail.com - 248.798.4852

Current death care worker looking to better assist others and their organizations in becoming the best versionsof themselves through my proven problem-solving abilities, empathy for others, and attention to detail.

WORK EXPERIENCE

AdministratorThompson Funeral Home, Inc. - Detroit, MI - September 2013 to Present

Coordination and planning of funeral and memorial services.consultation with individuals and families Accounting and payroll management.

Customer service and follow-upAssist funeral and memorial servicesCheck maintenance of equipmentCustomer support and POS Notary Public Verification of insurance claimstransportation of caskets/containerssale of merchandisecleanup of offices/chapel spacescleanup of morgue (biological wastes)work on evenings/nights

AccomplishmentsIncreased average sale per customer Improved customer follow upassisted with digitization of recordsreduced energy usage in facilitieshelped facilitate memorial/funeral and cremation services for over 100 familiesassisted with interior design of officesassisted with money-saving sales strategies

Skills UsedFace to Face SalesPhone salescustomer supportcustomer satisfactionstrong communication skillsverbal communicaitonwritten communicationempathy and compassionaccountinglifting over 50 lbs

Notary Publicattention to detailexperience with emotionally distressed/difficult customerscleaningbiological waste cleanupwork in evening/nights

Funeral Director AssistantThompson Funeral Home - Detroit, MI - May 2007 to Present

Funeral Director Assistant duties include directing funeral parties to proper chapel and seating locationsdistribution of obituaries -placement of flowers in chapel -transportation of caskets into hearses at the end of service.- Assisted with data entry of paperwork.-Additional duties include assisting with embalming procedure when needed and clean-up ofembalming area.

VolunteerOdyssey Health Care & Hospice - Southfield, MI - May 2010 to August 2010

Volunteer duties included providing companionship and support for patients by reading to them or writingletters for them. Running small errands and givingcaregivers a brief respite by staying with the patient and engaging in conversations.

Human Anatomy Lab Teaching AssistantOakland University - Rochester, MI - January 2009 to April 2009

Duties of the Human Anatomy Lab Teaching Assistant include assisting in instruction of gross human anatomy,including osteology, musculature, major vessels and visceral organ systems. Additionally, distribution andproctoring of exams, andpresence during open lab sessions is required to facilitate student learning of humananatomy. Teaching Assistants contribute to the design and layout of practical exams,grade exams, and finish clean up of lab after the class period.

Co-PresidentOU Environmental Coalition - Rochester, MI - September 2008 to April 2009

Student Organization position (unpaid). Duties include coordinating and improvingrecycling and other sustainability efforts on campus and acting as liaison betweenEnvironmental Coalition and other organizations on and off campus.

Goods Distribution VolunteerSt. Luke Missionary Baptist Church - Detroit, MI - November 2006 to December 2006

Goods Distribution VolunteerDuties included:• handled food and clothing for needy individuals• assisted withpreparation of meals• distributed food,clothing and gift items during holiday season

EDUCATION

BS in Health SciencesOakland University - Rochester, MI

SKILLS

Customer Service (5 years), Japanese (3 years), Face to Face Sales (4 years), Phones (5 years), CustomerRelations (5 years), Customer Service Skills (5 years), Communications (5 years), Copywriting (3 years),Copy Writing (3 years), Written Communication (5 years), Microsoft Office (5 years), Quickbooks (4 years),Excel (5 years), Accounting (4 years), Bookkeeping (4 years), Biological Waste Cleanup (3 years), Flash(1 year), Dreamweaver (1 year), Audio Editing (10+ years), Sound Design (3 years), Multimedia (5 years),Cleaning (10+ years), Clerical (5 years), Typing (10+ years), HTML (2 years), Web Design (3 years), SocialMedia Management (3 years), Managerial (3 years), Art Direction (3 years), Powerpoint (5 years), Publisher(5 years), Public Speaking (3 years), Music Composition (10+ years), Research (2 years), Healthcare (3years), Heavy Lifting (4 years), Notary Public (3 years), Sales (5 years), Data Entry (6 years)

LINKS

http://www.linkedin.com/in/ethompsonmatthews/

AWARDS

ALPHA LAMBDA DELTA Inductee2008

Oakland University Honors College2008

Oakland University, Dept. of Modern Languages Achievement Award Recipient2009

Oakland University Trustees Academic Success Scholarship Recipient2007

CERTIFICATIONS/LICENSES

Notary Public (State of Michigan)October 2013 to August 2020

PUBLICATIONS

Clouds And Mountainshttp://a.co/028iRWc2013Thompson-Matthews, Edward, perf. Clouds and Mountains. Ed The Wave. Edward Thompson-Matthews,2013. MP3. http://a.co/028iRWc

Saving Shiphttp://a.co/je9edr72013Thompson-Matthews, Edward, perf. Saving Ship. Ed The Wave. Edward Thompson-Matthews, 2013. MP3.http://a.co/je9edr7

ADDITIONAL INFORMATION

ALPHA LAMBDA DELTA Inductee, Oakland University Charter MemberOakland University Honors College, 2007-2011Oakland University, Dept. of Modern Languages Achievement Award Recipient, 2009Oakland University Trustees Academic Success Scholarship Recipient, 2007