Edward McKinney901 Centinela Ave. #7

Inglewood, California 90302310-623-7396

Email: edmc.slim@gmail.com

SummaryManager with TEN years of experience in sales and service, within a big box retailer. Recognized for developing people and processes that provide the highest quality of customer service, sales, and support. Skills include the use of computer systems to track, schedule, analyze, and manage the day to day duties within the job, including the P&L.

Awards And Accomplishments:Operation profit over 200% for year (2015)1% comp over last year (2015)General Manager leadership conference (2015)Presidents Club for top growth in kiosk sales over last year (2014).Decreased Shrink in two locations and gained stores $27k and $21k straight to the profit line (2014)Increased Store Profits by 7% (2013).Ranked #3 in the District out of 13 Stores for Increased Profits (2013).Decreased Shrink from .95% to .59% in one year (2013).8 time “Platinum Award” winner for Customer Service Scores of 80% to 96%. (2013 / 2012).Ranked #5 in the District out of 15 Stores for Increased Profit (2012).Top 100 Ranked Store in the Company out of 1750 Stores for PC Sales (2011).

District Responsibilities: (Stretch assignments)Hosted District-wide Conference Calls every 2 weeks concentrating on sales and performance metrics.Trained staff at 3 locations within , District on PC Repairs and Sales.Acted as a District Trainer: Training Assistant Manager at 13 locations.District trainer on P&L usage.Held meetings on quarterly results.Operations leader for new company initiatives.

Areas Of Expertise Personnel Management Inventory Tracking Reducing shrink

Sales Goals Internal Promoting Leading A Team

Customer Service Word And Excel

Experience

Staples Inc (Los Angeles, CA) Aug. 2002 to Present

General Manager Feb. 2012 to Present Managed an $8M Volume Store. Recruited, trained, and supervised staff of 25 associates to provide sales and customer service. Maintained

inventory, scheduled sales staff, and monitored sales performance. Analyzed sales data to recommend changes to reach the goals. Recommended changes that resulted in an

increase in sales. Full P&L responsibilities.

Utilized my knowledge and experience to provide hands-on training to fine tune my staff. Evaluated sales staff to recommend additional training courses. Thus leading to increases in profit and margin. Top tier in several company based programs and goals.

Assistant General Manager Sept. 2011 to Feb. 2012• Went from store to store building a sales culture around pc repairs, from recruiting and training the right staff.• Learned the importance of coaching and developing a staff to achieve successAssistant Store Manager June 2007 to Sept. 2011

Education And TrainingWest Los Angeles Community College, Culver City, CA; 2004Major: Business (incomplete)