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Bachelor's programme Hotel Management

Laid down by the study programme director Faculty of Hotel and Facility Management on 28-6-2017

Advice from the Study Programme Committee incorporated on 1-6-2017

Approved by the faculty participation board on 15-6-2017

Education and

Examination

Regulations (EER)

2017-2018

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Content Reader's guide............................................................................................................................................ 5 Term list ..................................................................................................................................................... 7 Part 1. Rules on teaching and unit examinations .................................................................................... 12 Chapter 1 General provisions ................................................................................................................... 13

Article 1.1 Scope ................................................................................................................................... 13 Article 1.2 Disclosure and publication ................................................................................................ 13

Chapter 2 The Board of Examiners .......................................................................................................... 14

Article 2.1 Board of Examiners: tasks and authorities ........................................................................ 14

Chapter 3 Admission to the study programme ....................................................................................... 15

Article 3.1 Admission ........................................................................................................................... 15 Article 3.2 Further requirements in terms of previous qualifications ............................................... 15 Article 3.3 Supplementary requirements ............................................................................................ 16 Article 3.4 Requirements with regard to employment (part-time study programmes) ................... 16 Article 3.5 21+ research ........................................................................................................................ 17

Chapter 4 Structure of the study programme ......................................................................................... 18

Article 4.1 Varieties and specialization tracks. ................................................................................... 18 Chapter 4.2 Start of the study programme ......................................................................................... 18 Article 4.3 Right of complaint ............................................................................................................. 18 Chapter 4.4 Structure of the study programme ................................................................................. 18 Article 4.5 Study load and distribution .............................................................................................. 19 Article 4.6 Practical exercises ............................................................................................................ 20 Article 4.7 Specific clauses governing the part-time variant ............................................................ 20 Article 4.8 Specific clauses governing the dual variant .................................................................... 20 Article 4.9 Structure of the study programme .................................................................................. 20 Article 4.10 Propaedeutic phase .......................................................................................................... 21 Article 4.11 Study recommendation .................................................................................................... 21 Article 4.12 Restriction of admission to final specializations ............................................................ 22 Article 4.13. Structure of the post-propaedeutic phase: Individualization and minors .................... 22 Article 4.14 External assignment in the major ................................................................................... 23 Article 4.15 Study plan ......................................................................................................................... 23 Registration for post-propaedeutic phase – continuation of studies ............................................... 24 Article 4.17 Evaluation of the teaching ............................................................................................. 24

Chapter 5 Academic guidance counselling and monitoring of academic progress ............................... 25

Article 5.1 Academic guidance counselling ........................................................................................ 25 Article 5.2 Monitoring of academic progress ..................................................................................... 25

Chapter 6 System of unit examinations and concluding examinations ................................................ 27

Article 6.1 Unit examinations and partial examinations .................................................................... 27 Article 6.2 Resits .................................................................................................................................. 27 Article 6.3 Sitting extra unit examinations outside the scope of the regular programme ............... 27 Article 6.4 Attendance requirement .................................................................................................. 28

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Article 6.5 Concluding examinations ................................................................................................ 28 Article 6.6 Assessments ...................................................................................................................... 29 Article 6.7 Exemptions and provisions concerning validation of prior learning .............................. 31 Article 6.8 Organization of unit examinations and concluding examinations ................................. 32 Article 6.9 Registration for unit examinations ................................................................................... 33 Article 6.10. Retention of unit examination and concluding examination papers and projects ...... 33 Article 6. 11 Personal contributions ....................................................................................................34

Chapter 7 Degree certificates and statement ..........................................................................................36

Article 7.1 Degree certificates ..............................................................................................................36 Article 7.2 Statement ........................................................................................................................... 37

Chapter 8 Improper conduct and fraud ..................................................................................................38

Article 8.1 Improper conduct ..............................................................................................................38 Article 8.2 Fraud ..................................................................................................................................38

Chapter 9 Appeals and right of complaint ............................................................................................. 39

Article 9.1 Appeals .............................................................................................................................. 39 Article 9.2 Right of complaint ............................................................................................................ 39

Chapter 10 Special facilities and circumstances beyond the control of the student with regard to unit examinations ........................................................................................................................................... 40

Article 10.1 Special facilities ................................................................................................................ 40 Article 10.2 Circumstances beyond the student's control and other personal circumstances ......... 41

Chapter 11 Serious nuisance and iudicium abeundi (expulsion order) ................................................. 42

Article 11.1: Serious nuisance .............................................................................................................. 42 Article 11.2 Iudicium abeundi (expulsion order) ............................................................................... 42

Chapter 12 Concluding provisions – adoption & amendment – evaluation ...........................................43

Article 12.1 Hardship clause .................................................................................................................43 Article 12.2 Unforeseen circumstances ...............................................................................................43 Article 12.3 Adoption and amendment ...............................................................................................43 Article 12.4 Transitional measures ......................................................................................................43 Article 12.5 Evaluation .........................................................................................................................43

Part 2. The programme and the examination process ........................................................................... 44

1.2 Description of the educational and examination programme ............................................... 47

1.3 Evaluation of the teaching ............................................................................................................ 166

Chapter 2: Examination regulations, Hotel Management School Maastricht, 2017-2018 ................... 168

2.1 Structure of examinations and unit examinations ................................................................. 168 2.2 Exemptions .............................................................................................................................. 168 2.3 Publication of examination schedule ..................................................................................... 168 2.4 Registration for unit examinations/resits ............................................................................... 169 2.5 Withdrawal from/cancellation of enrolment for unit examination/resit ............................. 170 2.6 Code of conduct during unit examinations............................................................................ 170 2.7 Extra provisions or facilities/extension of unit examination duration ................................. 172

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2.9 Determination and publication of results .............................................................................. 174 2.10 Review/inspection ................................................................................................................... 174

Chapter 3 Academic guidance counselling ........................................................................................... 176

3.1 Year 1, Semester 1 .......................................................................................................................... 176 3.2 Year 1, Semester 2 ......................................................................................................................... 177 3.3 Year 2, Semester 3 ........................................................................................................................ 178 3.4 Year 2, Semester 4 (Operational internship) .............................................................................. 179 3.5 Years 3 and 4 (Semesters 5, 6, 7, and 8) ...................................................................................... 179

Chapter 4 Structure of the year .............................................................................................................. 181

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Reader's guide The EER starts with a list of definitions, defining the most important matters relating to the educational and examination programmes. The rest of the EER comprises two parts: Part 1 comprises rules arising from the Higher Education and Scientific Research Act (WHW), the policy of Zuyd University of Applied Sciences, and the policy of the programme department and the faculty. These are rules relating to how current students should progress through the study programmes and examinations and what they can expect from the institutions in that regard. These rules have been categorized in the following chapters: Chapter 1 General provisions. Describes the programme concerned, to whom the EER applies, when it needs to be published, and who is responsible for this.

Chapter 2 The Board of Examiners. Describes the tasks of and authorities held by the Board of Examiners as well as how students can contact the committee and for what reasons.

Chapter 3 Admission to the study programme. Indicates which regulations apply to admission and where they can be found. The regulations themselves are not featured here.

Chapter 4 Structure of the study programme. Describes the regulations set and decisions made regarding the structure of the study programme. This concerns matters in which the programme department has an obligation towards students and matters in which students have an obligation towards the programme department. No description is included of the details of the study programme. That is included in part 2.

Chapter 5 Academic guidance counselling and monitoring of academic progress. Provides the guarantee that a student can access academic guidance counselling (AGC). Details of how this takes place are not given here but in part 2 of the EER. This chapter also describes how often and in what form reports are produced and communicated to the student regarding the academic progress, who has end responsibility for these reports, and how the student can lodge an objection if he/she does not agree with the content of the report.

Chapter 6 System of unit examinations and concluding examinations. Describes the regulations set and decisions made regarding unit examinations and concluding examinations within the study programme. This concerns matters in which the programme department has an obligation towards students and matters in which students have an obligation towards the programme department. No description is included of the details of the unit examination programme. That is included in part 2.

Chapter 7 Degree certificates and statement. This chapter describes the documentary evidence issued once a student has passed a unit examination or concluding examination, who this is issued by, and who signs it. It also describes the degree title and the criteria subject to which the citation 'cum laude' (distinction) is awarded.

Chapter 8 Improper conduct and fraud. This chapter defines improper conduct and fraud, and establishes the procedure applicable in such cases and the consequences.

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Chapter 9 Appeals and right of complaint. This chapter relates to appeals regarding decisions made by the director/dean or the Board of Examiners on the basis of the EER. It describes the procedure and sets out with whom an appeal can be lodged. The chapter also describes the kind of complaints that can be submitted, to whom, and where the complaints regulations can be found. The complaints regulations themselves are not featured here.

Chapter 10 Special facilities and circumstances beyond the control of the student with regard to unit examinations. This chapter describes the types of cases in which students can make use of special or additional facilities when sitting unit examinations and concluding examinations. It also describes the procedure for how students can sit unit examinations at a later date, having missed them due to specified special circumstances or circumstances beyond their control.

Chapter 11 Serious nuisance and iudicium abeundi (expulsion order). This chapter describes the consequences of a student causing serious nuisance and what happens if the behaviour of a student (not the academic performance) demonstrates that he/she is not suited to the profession to which the study programme logically leads.

Chapter 12 Concluding provisions – adoption & amendment – evaluation. This chapter describes circumstances under which actions may deviate from the provisions of the EER, who decides on this, and what should happen in cases not provided for in the EER. It also sets out the procedure according to which the EER has been formulated and how changes to the EER should be dealt with. (The Higher Education and Research Act [WHW] also states that changes are not permitted during the period of validity of the EER.) The transitional measures for students who have fallen behind with their studies during a study programme that is no longer up to date (for instance as a result of changes to the curriculum) are also set out here. Lastly, this chapter explains who is responsible for the evaluation and any necessary adjustments.

Part 2 sets out the educational and examination programme. Chapter 1 of part 2 provides all information relating to the structure of the teaching and unit examinations, broken down by variant, final specialization, and block. Part 2 also provides information about the academic year timetable, the block structure, the unit examination regulations, and the academic guidance counselling.

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Term list Definitions applied in these regulations: Final specialization

A course programme decided by the dean consisting of a cohesive package of post-propaedeutic phase study units. The final specialization is specified on the degree certificate.

Assessment A method or set of methods for grading the competences or standardized procedures that enable assessment of competences.

Associate Degree programme A programme within a Bachelor's-level programme with a study load of at least 120 ECs, as defined in Article 7.8a, WHW.

Bachelor's programme Initial HBO (higher vocational education) study programme [ART. 7.3 and 7.3-a WHW]. A student who has passed the final examination will be awarded a Bachelor’s degree. For each study programme, the Board of Governors will add such information to the degree title as it decides.

Study block A study block comprises one of the four terms making up an academic year. These blocks have comparable study loads. Before the start of an academic year, the Board of Governors shall decide upon the dates on which each new study block commences.

CMR The Central Participation Council [ART. 10.17 WHW].

Examinations Appeals Board The Examinations Appeals Board (Appeals Board) [ART. 7.60-63 WHW].

Board of Governors The Board of Governors [ART. 10.2 WHW] of the Zuyd University of Applied Sciences Foundation with the tasks and authorities as set out in the most recently adopted version of the Zuyd University of Applied Sciences Administrative and Management Regulations.

Competence Competence is the capacity to apply and further develop available knowledge, understanding, skills, and attitude in order to adequately perform concrete tasks in professional life.

Contact hour A scheduled hour during which one or several students are physically in contact with a lecturer, supplemented by the hours that arise on the basis of arrangements between student(s) and lecturer(s), as set out in the EERs. In this case, an 'hour' is understood to be sixty minutes.

CROHO Central Register of Higher Education Study Programmes containing all study programmes leading to an HBO (higher vocational education) degree certificate with the degree title attached thereto, subject to passing the final examination leading thereto [ART. 6.13 WHW].

Faculty participation board The participation board of a faculty [ART. 10.25 WHW].

Partial examination A test, the grade for which contributes to the grade for the unit examination of which it is a part. The EER will specify the weighting factor of every partial examination. Unit examinations are referred to as 'tests' in OSIRIS.

Part-time study programme A study programme designed so that in addition to studying, the student can also carry out other work. This work may qualify for course credits in the form of exemptions or, subject to conditions imposed by the Board of Examiners, be treated as study units.

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Diploma supplement A standardized addition to the degree certificate/diploma containing relevant details of the study programme, based on the model developed by the European Commission, the Council of Europe, and CEPES, the educational arm of UNESCO.

Dual study programme Study programme whereby one or more periods of study may be exchanged for periods of work experience related to the programme. Such a study programme will therefore contain study and work elements. The work element is a part of the study programme and can therefore qualify for course credits [ART. 7.7, WHW].

EC European Credit, a unit that represents 28 hours of academic work. The EC is equal to a course credit [ART. 7.4, paragraph 1, WHW]. When a unit examination is taken and passed, the student is awarded the number of ECs corresponding to that study unit as listed in part 2 of this EER.

ECTS European Credit Transfer System enables the transfer of students between countries by expressing the study load in a way that allows comparison (in European Credits).

Certificate of Experience The certificate stating the competences the individual has demonstrated as assessed against a specific, nationally recognized standard, the level of those competences, and how the competences have been demonstrated.

Concluding examinations The propaedeutic (first-year phase) or final examinations of a study programme [article . 7.8 and 7.10, WHW].

Board of Examiners The Board of Examiners is the body responsible for determining in an objective and expert manner whether a student meets the conditions laid down by the education and examination regulations regarding the knowledge, understanding, and skills required for the award of a degree. [ART. 7.12: WHW]

Examiner A person designated by the Board of Examiners (and who may or may not be an employee of the university of applied sciences) who administers the unit examinations and documents the results thereof [ART. 7.12c WHW].

External assignment A request from a legal entity other than the Zuyd University of Applied Sciences to one or more study programmes of the institution oriented towards having a student or group of students perform an assignment. The dean has the power to make a binding recommendation for the performance of this assignment, in observance of the authorities of the Board of Examiners.

Extra opportunity The opportunity to take an extra unit examination that can be awarded to a student outside the standard scheduled unit examinations/resits.

External student Someone registered as an external student at the institution [ART. 7.32, WHW] and as such is only attending for the purposes of sitting examinations [Article 7.36, WHW].

Dean The head of the faculty as referred to in Article 10.3 b, paragraph 2, WHW. In accordance with Article 23, paragraph 5 of the Executive Regulations, the dean's duties include drafting the teaching programmes and the programme-specific section of the EER.

Fraud 'Fraud' means any severe attributable act or failure to act by a student with the object of rendering the examiner partially or fully incapable of giving an accurate assessment of the acquisition of competences by that student or any other student.

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Dispute Advice Committee The committee that issues advice on payment of tuition fees, enrolments and termination of enrolments, the award of degrees, etc. [ART. 7.63-A WHW]

Degree certificate Documentary evidence issued by the Board of Examiners that the student has passed the propaedeutic examinations or the final examinations of a study programme included in the CROHO [Article 7.11, WHW].

Institution Zuyd University of Applied Sciences as run by the Zuyd University of Applied Sciences Foundation, registered in Heerlen.

Enrolment year The period of continuous enrolment of a student commencing on the date of enrolment for a study programme and ending twelve months thereafter.

Key project A key project is a study unit evaluated by one or more examiners and on the basis of which the relevant competence acquisition of a programme can be demonstrated. This may be a dissertation (e.g. Bachelor’s thesis), internship report, artwork(s), performance, etc.

Elective options A group of study units from a study programme, including projects, as chosen by a student to enable him/her to emphasize his/her own competences within his/her study programme.

Learning abroad agreement Agreement between the student and the Board of Examiners in which the relevant educational institutions set out the agreements regarding his/her educational experiences abroad, in accordance with the ECTS system.

Learning path The study units in which the student wishes to be examined, either at the same time or in sequence, in order to acquire the competences relevant to a study programme. A student wishing to follow a learning path not defined in this EER requires the permission of the Board of Examiners.

Work experience agreement Agreement between the student, the dean for the study programme for which he/she is registered, and the organization in which the student undertakes the work experience element of the study programme. The work experience agreement sets out concrete terms regarding external learning activities within the student’s learning path for a pre-determined length of time.

Major The core study units of a study programme, in which all students must sit unit examinations to acquire the competences necessary to be awarded a degree certificate.

Master’s study programme Initial HBO (higher vocational education) study programme [ART. 7.3 WHW], upon completion of which the student is awarded a Master’s degree.

Intermediate Vocational Education programme (MBO) A middle-management training programme, either a specialist study programme or a professional study programme designated by the minister [Article 7.2.2, WEB].

Minor Elective component of 15 ECs. See also 'Zuyd minor'.

Nominal study load The study load excluding the time involved in resitting unit examinations and the preparation for those examinations.

Study unit A cohesive package of competences to be acquired, expressed as whole course credits.

Improper conduct

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Any act or failure to act by a student that disrupts the effective provision of education or that prevents or restricts the ability of the examiner to form an accurate opinion as to the student's acquisition of competences.

Programme A cohesive package of study units aimed at achieving well-defined objectives as to knowledge, understanding, skills, and attitude that the student following such programme must acquire [ART. 7.3 WHW]. Study programmes may be full-time, part-time, or a dual study programme, and taught up to Bachelor's degree level.

Study Programme Committee The committee that has the tasks of - advising on the EER - annually evaluating the implementation of the EER - advising the dean on all matters concerning the teaching in the study programme, either as

requested to do so or at its own initiative [ART.9.18 WHW] Plagiarism

Copying the works, thoughts, and reasoning of others and presenting them as one's own work. Post-propaedeutic phase (Post-first-year phase)

The phase of the study programme following the propaedeutic (first-year) phase and which is concluded by final examinations.

Practical exercises Practical exercises involve one or more cohesive study units whereby the examiner is able to grade the performance of the student through observation.

Optional course profile Scope for a student to choose to study a maximum of 120 ECs selected from one or more Zuyd minors, other minors, or elective courses (including projects) from the student's own study programme. A study programme consists of a major plus an optional course profile.

Propaedeutic phase (first-year phase) The phase concluded by the propaedeutic (first-year phase) examinations [Article 7.8, WHW].

Student The person registered as a student at the institution [Article 7.32-7.34, WHW].

Student counsellor A staff member who advises the student on matters involving study and student life. The student counsellor also assists and mediates in personal problems of any kind, material or otherwise.

Notice to terminate or continue studies A binding recommendation issued to the student during the first year of the propaedeutic phase on whether or not to continue with the study programme. This notice may entail the student's rejection for further participation in the study programme. [see: Notice to terminate or continue studies regulations of Zuyd University of Applied Sciences]

Academic year The period commencing on 1 September of any year and ending on 31 August of the following year [ART. 1.1, WHW].

Study load The standardized load in terms of time allocated to each study programme and study unit expressed as whole ECs [Article 7.4, WHW] and as set out in the EER.

Academic guidance counsellor/mentor A staff member who monitors the academic progress of the student and who mentors the student in this regard.

Study plan A progression of study units agreed between the student and his/her mentor/academic guidance counsellor in order to be eligible for the final examinations. This progression may differ from the sequence of the standard programme.

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Unit examination A unit examination must be sat for each study unit which tests the knowledge, understanding, attitude, and skills of the candidate, and that evaluates the results of the examination. A unit examination may consist of multiple partial unit examinations. The results of unit examinations can be viewed in OSIRIS under the reference 'course result'. Unit examinations are referred to as 'tests' in OSIRIS.

Accelerated variant A track of 180 ECs within the Bachelor's-level programme and oriented towards students with a VWO (pre-university) diploma [Article 7.9a, WHW].

Facility Steps taken by an authorized staff member or body within the institution to provide the student with assistance with the aim of supporting and guiding his/her study progress.

Exemption Full or partial exemption from the requirement to sit a unit examination in order to satisfy the enrolment or admission conditions and/or to obtain course credits in respect of sitting propaedeutic (foundation year) or final examinations.

Working day A day, not being a Saturday or Sunday, or any generally observed holiday or national holiday designated by the government not falling during any free time scheduled by the Board of Governors.

WHW The Higher Education and Scientific Research Act [Bulletin of Acts and Decrees 1992 no. 593], plus any subsequent amendments and additions.

WSF 2000 The Student Finance Act 2000 [Bulletin of Acts and Decrees 2000 no. 571], plus any subsequent amendments and additions).

WBP The Personal Data Protection Act [BULLETIN OF ACTS AND DECREES 2000: 302], plus any subsequent amendments and additions.

Zuyd Minor Minor of 15 ECs identified as such and accessible to the students of at least two study programmes.

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Part 1. Rules on teaching and unit examinations

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Chapter 1 General provisions

Article 1.1 Scope Paragraph 1 These Education and Examination Regulations apply to the study programme Hotel Management with CROHO study programme code 34411 for full-time education. These regulations apply to all students registered for this study programme and to external students unless indicated to the contrary in the text. Paragraph 2 The student cannot derive any rights from Education and Examination Regulations (EER) that applied in previous academic years, unless these rights form part of a transitional scheme as referred to in Article 12.4. Article 1.2 Disclosure and publication The dean will arrange for publication of the applicable EER prior to 1 September of the academic year to which the EER pertains, so the student can form a good judgement of the content and structure of the teaching and the examinations.

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Chapter 2 The Board of Examiners Article 2.1 Board of Examiners: tasks and authorities Paragraph 1 Every study programme has its own Board of Examiners or shares one with a group of other study programmes within a faculty. Paragraph 2 The Board of Examiners is the body responsible for determining in an objective and expert manner whether a student meets the conditions laid down by the education and examination regulations regarding the knowledge, understanding, and skills required for the award of a degree. Paragraph 3 Students can approach the Board of Examiners for: a) a request for exemption from one or more unit examinations b) a request for exemption from the obligation to participate in practical exercises for the purposes

of permission to sit the unit examinations in question, which may or may not involve alternative requirements

c) a request for waiver of the entrance requirements for sitting a unit examination

d) a request for admission to variants/learning paths subject to the approval of the Board of Examiners

e) a request for the extension of the period of validity of a successfully completed unit examination or partial examination

f) a request for enrolment in a minor not on the list of minors available to students in the requester's study programme

g) a request to sit extra resits h) a request for facilities and modifications due to a disability or chronic condition i) a request for academic facilities in consideration of the requester's practise of competitive sports

at an elite level j) a request to depart from the EER if its application would lead to a decidedly unreasonable

situation Paragraph 4 The Board of Examiners can be reached via examencommissiehmsm@zuyd.nl.

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Chapter 3 Admission to the study programme

Article 3.1 Admission Admission to the study programme takes place in observance of the provisions of the Regulations on Enrolment of Zuyd University of Applied Sciences. These regulations are available on www.zuyd.nl.

Article 3.2 Further requirements in terms of previous qualifications Paragraph 1 The study programme is subject to the following supplementary requirements regarding previous qualifications. HAVO (higher general secondary education) diploma or equivalent All those with a HAVO profile with a second modern foreign language at A2 level *(French, German or Spanish) may be admitted to the study programme and are recommended to have Economics and/or Management and Organisation as part of their examination subjects. Candidates with the profile Culture and Society must have Management and Organisation or Economics as part of their examination subjects. VWO (pre-university) diploma or equivalent All those with a VWO profile with a second modern foreign language at A2 level * (French, German or Spanish) may be admitted to the study programme and are recommended to have Economics and/or Management and Organisation as part of their examination subjects. MBO (intermediate vocational education diploma) diploma with VMBO (preparatory secondary vocational) as previous qualification or equivalent Level 4 candidates with a second modern foreign language at A2 level * (French, German or Spanish) may be admitted. You will begin to study in a special module if you have an MBO level 4 certificate as 'Horeca Ondernemer Manager' and VMBO as a previous qualification. You will then follow a four-year study programme, of which the first semester will focus on subjects that are known to cause problems for those who have previously studied at MBO level who are following a subsequent study programme at HBO level. You will follow the regular study programme after the first semester. If you have completed a work placement abroad within the framework of your MBO education, then you can request an exemption from the practical work placement that takes place in the fourth semester. The Board of Examiners ultimately decides whether or not to grant this exemption. Finally, if you have an MBO diploma in 'Horeca Ondernemer Manager,' you can only start to study at the Hotel Management School Maastricht in September. * Information for students who did not study French, german or Spanish as part of ther final examination subjects:

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At Hotel Management School Maastricht, you study a second language in addition to English. You can choose from French, German or Spanish. The entry level for this language is A2 (European Reference Framework). If you have completed a final examination in the language of your choice, then this is sufficient. If you studied a different foreign language in your final examination subjects, then we strongly recommend that you take a course in your newly selected language at A2 level before commencing your studies. If you fail to do so, then you risk starting your studies with a language deficit, which can be problematic. See below for language-learning institutions: Goethe Institut : German Organistaions accredited by the Institute of Cervantes : Spanish Alliance Française: French Please note that we do not accept certificates that are older than two years. NB: International passport holders: International passport holders whose second modern language is not part of the HMSM curriculum i.e. French /German/ Spanish, and have not successfully completed a language certificate at A2 level in one of these three languages, have the option to study Dutch as their second modern language. The Dutch language programme starts at beginner’s level Paragraph 2 If the applicant does not meet the further requirements regarding previous qualifications, he/she may still be admitted if he/she meets the following requirements. Klik hier als u tekst wilt invoeren.

Article 3.3 Supplementary requirements Paragraph 1 Choose an item. Exemption Candidates are admitted to the study programme on condition that they pass their final examinations of secondary school. Should a candidate fail these examinations, their admission entitlement expires. You can then participate once again in a selection procedure in a following year. Students that register for the international programme must have sufficient command of English at the required level. For these issues, see the Regulations on Enrolment and Admittance of Zuyd University of Applied Sciences, Article 2.9, paragraph 2. Paragraph 2 Not applicable

Article 3.4 Requirements with regard to employment (part-time study programmes) Not applicable

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Article 3.5 21+ research The research described in Article 2.3 of the Regulations on Enrolment of Zuyd University of Applied Sciences for applicants aged 21 years or above who do not meet the requirements regarding previous qualifications has the following contents

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Chapter 4 Structure of the study programme Article 4.1 Varieties and specialization tracks. Paragraph 1 The study programme Hotel Management offers the variant full-time education. Paragraph 2 Within the study programme, there is no associate degree programme. Paragraph 3 The study programme offers the following final specialization(s):

1. Hotel Management 2. Food Service 3. Horizons in Hospitality

Paragraph 4 The study programme has no accelerated variant of 180 ECs for pre-university diploma holders, and has a/an shorter variant(s). These variants are described in part 2. Chapter 4.2 Start of the study programme The study programme starts on 01 September 2017. The study programme also starts on 1 februari 2018. Article 4.3 Right of complaint Paragraph 1 The language of instruction of the study programme is Dutch.

Paragraph 2 If a study unit is offered in a language other than the language of instruction specified in paragraph 1, this will be stated in the description of the study unit in question provided in chapter 1 of part 2. Chapter 4.4 Structure of the study programme Paragraph 1 The study programme has a propaedeutic phase and a post-propaedeutic phase, each comprised of study units. There is a propaedeutic examination for the propaedeutic phase of each study programme, and final examinations at the conclusion of each study programme. Paragraph 2 A study unit is a cohesive body of competences to be acquired. There is a unit examination for each study unit.

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Paragraph 3 Each study programme comprises a major of at least 120 ECs. The number of ECs of the major is given in chapter 1 of part 2, specified by final specialization if applicable. Paragraph 4 Every study programme has an optional course profile of at least 15 and at most 120 ECs. The number of ECs of the optional course profile is given in chapter 1 of part 2, specified by final specialization if applicable. Paragraph 5 The optional course profile is structured to allow the students to pursue minor and elective modules. Article 4.5 Study load and distribution Paragraph 1 The study programme's total study load is 240 ECs in all. Paragraph 2 There is no associate degree programme. Paragraph 3 A student who enrols for a study programme will be offered a nominal study load of at least 60 ECs per academic year. This curriculum is scheduled over a minimum of 40 course weeks. Paragraph 4 The propaedeutic phase and post-propaedeutic phase are offered over two semesters during one academic year. The semesters each have a comparable duration and study load. The division of the academic year and the moment of assessment for each is set out in chapter 1 of part 2. Paragraph 5 No more than five study units and associated unit examinations for such units may be offered per study block, including practical exercises. Paragraph 6 The dean is responsible for offering an adequate number of timetabled contact hours in order to achieve a good quality of teaching within the teaching concept and to give the student the opportunity to feel involved with the study programme personally and in terms of his/her studies. Each year the dean, the Study Programme Committee, and the Board of Examiners will evaluate, at a minimum, the number of actual contact hours. Paragraph 7 The propaedeutic phase will have a minimum of 504 contact hours timetabled.

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Paragraph 8 Students following a study programme to enter a profession for which statutory requirements have been laid down regarding the acquiring of competences for practising such a profession will be given the opportunity within the study programme to satisfy such requirements. Article 4.6 Practical exercises Paragraph 1 The dean may assign one study unit or a cohesive group of study units the status of practical exercise. All practical exercises will be listed as such in part 2, chapter 1. Paragraph 2 By means of a practical exercise, the examiner shall make an assessment of the student through observation. Paragraph 3 If participation in a practical exercise is conditional on passing a specific unit examination or partial examination with an adequate grade, this will be described in chapter 2. If sitting a unit examination is conditional on the successful completion of a practical exercise, this will be described in chapter 2. Article 4.7 Specific clauses governing the part-time variant The study programme has no part-time variant. Article 4.8 Specific clauses governing the dual variant Not applicable, as the study programme has no dual variant. Article 4.9 Structure of the study programme Paragraph 1 The structure of the study programme is set out in part 2, chapter 1. This paragraph lists for all variants, including any accelerated variants of the study programme, the following information for each academic year, by study unit (including practical exercises):

1. name of the study unit 2. the competences acquired through the study unit 3. the period(s) in which the study unit is offered 4. any applicable admission requirements for the study unit 5. the work form(s) in which the study unit is offered 6. the number of EC expressed in whole numbers that the study unit comprises 7. the number of contact hours timetabled for the study unit 8. the minimum number of contact hours of academic counselling to which each student is

entitled 9. attendance requirement, if any, for study units or components of study units 10. the unit examination format if partial examinations are set, the number, format, and

weighting factor of the partial examinations will be stated

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11. the week in which the unit examination is offered 12. the opportunities for resitting unit examinations and (insofar as applicable) partial

examinations Paragraph 2 Additionally, for practical exercises, chapter 1 of part 2 states:

- the method of distributing and allocating places

- the method of support

- what preparation is expected of the student

- the assessment standards to be applied

- how and when the assessment is to be made

- the opportunity for resitting examinations, and for interrupting or cutting short examinations

- whether any costs are payable by the student Paragraph 3 Not applicable. Article 4.10 Propaedeutic phase Paragraph 1 The study load of the propaedeutic phase of a study programme is 60 ECs. Paragraph 2 The propaedeutic phase concludes with a propaedeutic examination. Paragraph 3 The propaedeutic phase is part of the major of a study programme. Article 4.11 Study recommendation Paragraph 1 The propaedeutic phase of the study programme is designed to allow the student to gain insight into the content and goals of the study programme. Paragraph 2 The issue of the notice to terminate or continue studies in the propaedeutic phase is explained in detail in the Notice to terminate or continue studies regulations of Zuyd University of Applied Sciences, which are available on Zuydnet. Paragraph 3 For students who have not yet passed the propaedeutic examination, under the Notice to terminate or continue studies regulations the dean will issue a binding academic recommendation for expulsion if the academic results for the units of the propaedeutic phase are insufficient. The term 'unsatisfactory academic results' mean that at the end of the first year of enrolment, the student

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has obtained a failing mark for more than two study units (or in other words, two Osiris codes). The recommendation will not be issued before the end of the first year of enrolment. Paragraph 4 For the group of students that commenced their studies in February 2017 and concluded semester 2 of the propaedeutic year in January 2018, the following transitional arrangement applies in relation to paragraph 3: If the student has earned 55 credits or more, then he/she can continue his/her studies. If the student has earned fewer than 55 credits, then the criterion is number of unearned study units (one study unit = one Osiris code: see list of definitions). If the student is missing more than two study units, then a negative Binding Study Recommendation will be issued. Furthermore, if one of the missing study units is "M1 Hotel Operations Theory" (8ECs), then the student must have missed no more than one partial test. Article 4.12 Restriction of admission to final specializations Paragraph 1 In chapter 1 of part 2, the admittance requirements for year 3 (admittance requirements: propaedeutic year and 21 ECs from Module 3) and year 4 (admittance requirement: 112 ECs from the post-propaedeutic phase) are displayed. These admission requirements fall under the responsibility of the Board of Examiners. Paragraph 2 Not applicable. Article 4.13. Structure of the post-propaedeutic phase: Individualization and minors Paragraph 1 The post-propaedeutic phase consists of a major component and an optional course profile. In the optional course profile, students may pursue Zuyd minors, other minors, or elective modules. Paragraph 2 Minors and elective modules comprise a study load of 15 ECs. They are published in the Minor Directory. The Minor Directory can be found on https://www.zuydnet.nl/studeren/studieloopbaan/minoren-keuzemogelijkheid-in-je-studie Paragraph 3 For each minor and elective module, the Minor Directory sets out:

the target group(s) of the minor/elective module

the prerequisites

the attainment levels

the forms of teaching

the method of assessment/examination and resitting

the number of available spaces

the method of selection in the event of oversubscription (selection on the basis of admission requirements, drawing lots, or composition by target groups, with lots drawn per target group)

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the details of evaluation

the location at which the minor is mainly taught Paragraph 4 Students do not require prior permission to pursue Zuyd minors designated in the Minor Directory as open to them. Paragraph 5

If a student wishes to pursue a minor within or outside the institution that is not specifically designated as open to students in his/her study programme, the student must first request permission from the Board of Examiners to pursue the minor. Paragraph 6 A student registers the choice of minor or elective module in OSIRIS. The student will receive a confirmation of enrolment by e-mail. Paragraph 7 In the event that a student cannot be assigned to a particular minor or elective module because the maximum number of places has been exceeded or the minimum number of places has not been achieved, the student will have the opportunity to enrol for another minor or elective module. Article 4.14 External assignment in the major Paragraph 1 The dean may decide to invite one or more students to carry out an external assignment as an alternative to one or more study units of the major. Paragraph 2 The Board of Examiners of the study programme in which the student is enrolled will make the decision on whether the external assignment can replace one or more programme components. This decision will be made in consideration of, at a minimum, the content, level, scope and organization of the external assignment as an adequate replacement for the proposed programme component. Article 4.15 Study plan Paragraph 1 In consultation with his/her mentor or academic guidance counsellor, a student can draft a study plan for the optional course profile describing his/her choices for the learning path. Paragraph 2 A student may, with the prior approval of the Board of Examiners, sit one or more unit examinations at another education institution. If a unit examination is sat at an education institute in another country, the relevant education institutes should have signed a learning agreement.

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Registration for post-propaedeutic phase – continuation of studies Paragraph 1 A student may only register for the post-propaedeutic phase if he/she has been awarded a certificate for the propaedeutic exams for the study programme. [ARTICLE 7.30 WHW] Paragraph 2 The Board of Examiners may permit a student who has not yet passed the propaedeutic exam to sit one or more unit examinations of the post-propaedeutic phase, provided that this does not impede the student's study progress. Paragraph 3 If a student obtains an exemption under this EER for sitting the propaedeutic exam for the study programme, then for the purposes of registration for the post-propaedeutic phase of this study programme, proof of this exemption will be treated as equivalent to the certificate referred to in the first paragraph of this article. For these cases, a propaedeutic certificate will not be issued. Article 4.17 Evaluation of the teaching Section 1.3 of part 2 describes the way in which the teaching in the study programme is evaluated.

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Chapter 5 Academic guidance counselling and monitoring of academic progress Article 5.1 Academic guidance counselling Paragraph 1 A student will be assigned a staff member or team of staff members by the study programme department who will be responsible for the academic guidance counselling or related activities. Paragraph 2 Chapter 3 of part 2 describes the structure of the academic guidance counselling per academic year. Article 5.2 Monitoring of academic progress Paragraph 1 A student is entitled to review documentation of his/her academic progress, including a list of unit examination results, at least twice per year of enrolment, at appropriate intervals throughout the year. The HMSM (Hotel Management School Maastricht) organizes the monitoring of the students' progress as follows:

Each student will receive an e-mail from the Office of Educational Affairs twice a year, informing the student that their grades have been processed in OSIRIS and asking that the student check whether the information on OSIRIS is correct. The student is responsible for checking OSIRIS himself/herself.

If it becomes clear that the information on Osiris is incorrect, the student must contact the Office of Educational Affairs as soon as possible and in any case within no more than 20 days. The Office of Educational Affairs will then inform the examiner in question of the issue. If required, the examiner will then revise the mark in Osiris and notify the OEA and the student.

If necessary, a reaction from the student regarding the revision (see above) will be handled by the Board of Examiners, who will inform the student of the decision.

Twenty days after the date of the original e-mail from the Office of Educational Affairs, the grades as listed on Osiris will be considered as final. Paragraph 2 The academic progress report in the first year of enrolment (in accordance with the Notice to terminate or continue studies regulations of Zuyd University of Applied Sciences) is arranged as follows. Paragraph 3 The dean will ensure that the academic progress report correctly reflects the results achieved by the student.

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Paragraph 4 If the student is of the opinion that the academic progress report is incorrect or incomplete, he/she must register an objection in writing to the Board of Examiners within 20 working days.

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Chapter 6 System of unit examinations and concluding examinations Article 6.1 Unit examinations and partial examinations Paragraph 1 Every study unit concludes with a unit examination. Paragraph 2 A unit examination may consist of multiple partial examinations. Chapter 1 of part 2 describes the individual partial examinations in the context of the larger unit examination. This includes, at a minimum, the weighting factor. Paragraph 3 By means of a practical exercise, the examiner shall make an assessment of the student through observation. The structure and organization of practical exercises and their assessment are the responsibility of the Board of Examiners of a study programme. Paragraph 4 A unit examination – including several cohesive partial examinations – may be an assessment; the conditions set on assessment and the sitting of such an assessment are set out in part 2, chapter 1. Article 6.2 Resits Paragraph 1 Per year of enrolment, the student may sit at least one resit per unit examination or partial examination. Paragraph 2 The Board of Examiners may make an exception to the rule of paragraph 1 for internship projects and long-term external assignments if it is not possible to redo the internship or assignment in the same year of enrolment. Paragraph 3 Resits will only be offered for unit examinations or partial examinations of a study unit that the student has not passed. Article 6.3 Sitting extra unit examinations outside the scope of the regular programme Paragraph 1 A student is entitled to participate in study units and sit the corresponding unit examinations at Zuyd University of Applied Sciences provided that he or she meets the admission requirements for these study units and examinations. The admission requirements are set out in the Education and Examination Rules (EER) of which these constitute a part.

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Paragraph 2 An exception to paragraph 1 can only be made by the dean who is responsible for a study unit, if this study unit and the associated unit examination form part of: - a study programme for which students may be selected or higher student fees may be charged - a study programme or final specialization for which the student has received a negative binding

study recommendation - a Master's study programme and the student has not been awarded a Bachelor's degree - a study programme subject to an enrolment restriction for which the student has not been

accepted. This applies to both a labour market-related quota and to a restriction due to capacity problems.

Paragraph 3 Unit examinations that have been passed for study units that fall outside the scope of the study programme of 240 ECs may be included in the student's academic transcript and diploma supplement if the Board of Examiners is of the opinion that this contributes to enhancing the practice of the student's profession. To this end, the student should submit a request, stating reasons, to the Board of Examiners. The Board of Examiners will make a decision and inform the student of this decision, providing argumentation, within ten working days after receipt. Paragraph 4 Unit examinations passed outside the scope of the student's study programme do not count towards the results that are considered when a student is given a binding study recommendation. Article 6.4 Attendance requirement Paragraph 1 Attendance of the teaching elements is required in the following circumstances: - the examiner can only assess the student by observing his/her procedures and actions - the students' procedures/actions depend on the actual presence of their fellow students The attendance requirements will be stipulated in part 2, chapter 1. Paragraph 2 If the assessment of a practical exercise is based in part on an attendance requirement in the practical exercise, then the attendance requirement will be equivalent to a partial examination. Article 6.5 Concluding examinations Paragraph 1 The propaedeutic examination is deemed to have been completed when all unit examinations for all study units belonging to the propaedeutic phase have been successfully completed. The Board of Examiners establishes that this is the case, and makes the decision to award the certificate. Paragraph 2 The final examination is deemed to have been completed when all unit examinations for all study units belonging to the study programme have been successfully completed. The Board of Examiners establishes that this is the case, and makes the decision to award the certificate.

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Paragraph 3 The Board of Examiners may elect to depart from paragraphs 1 and 2 and assess a student's knowledge, understanding, and skills independently prior to determining the result of a concluding examination. Article 6.6 Assessments Paragraph 1 Unit examination grades will only be given by the examiners on the basis of the Dutch ten-point scale or on the basis of the related quality grading scale. The following conversion table is used by the examiners to compare grades:

Dutch grade Description/ beschrijving

ECTS grade

ECTS definition

U.S. equivalent

OSIRIS grade

10 (>=9.5)

excellent/ uitstekend

A+ excellent - outstanding performance with only minor errors

A+ EX (excellent)

9 (8.5=<x<9.5)

very good/ zeer goed

A A+ ZG (zeer goed)

8 (7.5=<x<8.5)

good/ goed

B very good - above the average standard but with some errors

A GO (goed)

7 (6.5=<x<7.5)

Satisfactory/ ruim voldoende

C good - generally sound work with a number of notable errors

B RV (ruim voldoende)

6 (5.5<x<6.5)

sufficient/ satisfactory

D satisfactory - fair but with significant shortcomings

C VO/VLD (voldoende/ voldaan)

6 (x=5.5)

pass/ satisfactory

E sufficient – performance meets the minimum criteria

D

5 (4.5=<x<5.5)

almost sufficient/ bijna voldoende

FX fail - some more work required before credit can be awarded

F

OV/NVD (onvoldoende/ niet voldaan)

4 (3.5=<x<4.5)

fail/ onvoldoende

F

fail - considerable further work is required

F

3 (2.5=<x<3.5)

poor/ zeer onvoldoende

F F

2 (1.5=<x<2.5)

very poor/ slecht

F F

1 (0.5=<x<1.5)

very poor/ zeer slecht

F F

Paragraph 2 A unit examination is passed with a grade of 5.5 or higher; equivalent, in qualitative terms, to at least sufficient/pass or voldoende. The qualitative term voldaan indicates a sufficient result.

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Paragraph 3 After the sitting of one or more resits for a study unit, the examiner shall register the highest of the results obtained as the result for this study unit. Paragraph 4 The Board of Examiners shall immediately allocate to the student the ECs earned by passing a unit examination or resit following registering of the assessment by the examiner(s). Paragraph 5 All unit examinations for study units must be passed with a satisfactory result. It is not possible to compensate a poor score with a good score at the level of unit examinations; however, a compensation scheme may be applied in the case of partial examinations (see part 2, chapter 2). Paragraph 6 Every student has the right to see the assessment of his/her unit examinations and to have an explanation of the way in which the result was determined. This right to see the assessment expires after 20 working days following the publication of the result earned. Paragraph 7 The validity of unit examination results or the granting of exemptions is, as a rule, unlimited. Paragraph 8 The Board of Examiners can decide to declare invalid any course credits that were awarded at least four years ago based on the results of a unit examination from a previous examination programme. They can only decide to do so if the knowledge, insight, or skills assessed in the unit examination prove to be outdated and no longer fulfil the requirements for graduation. The unit examinations that are no longer valid are recorded each year in part 2 of this EER. Paragraph 9 Each examiner is responsible for reporting to the dean in due time when the content of a unit examination for which he or she is responsible, from a previous examination programme, has become so outdated that the requirements for graduation can no longer be fulfilled. The examiner must also outline the reasons for this. Each year, the dean submits these old examinations per study programme, along with the reasons why they have become outdated, to the Board of Examiners for the decision as mentioned in paragraph 8. Paragraph 10 The dean is responsible for finding alternatives to the examinations for which the period of validity has expired. These alternatives are set out in part 2 of this EER. Paragraph 11 In specific cases, the director, in conjunction with the Board of Examiners, may lay down the period of validity for a unit examination in advance on the basis of substantive arguments. If the period of validity for one or more unit examinations is limited in advance, this will be stated in chapter 1 of

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part 2 in reference to the unit examination in question. The period of validity of the unit examination will also be stated there. Paragraph 12 The unit examinations from previous examination programmes for which the course credits awarded are no longer valid are specified in chapter 1 of part 2 of this EER. The reasons for their non-validity are also given, alongside the examination that needs to be passed in order to re-earn these course credits. Paragraph 13 Not applicable. Article 6.7 Exemptions and provisions concerning validation of prior learning Paragraph 1 The Board of Examiners may grant exemptions for sitting one or more unit examinations if the student has already met the requirements of a unit examination or concluding examination. Paragraph 2 Exemption may be granted based on unit or concluding examinations previously passed, or on competences acquired outside higher education. Paragraph 3 The Board of Examiners will exercise restraint in granting exemptions. It will use the following guidelines: - Examiners who are experts in the field must always be included in the decision. - The competences acquired are at least equal to the level and the content of the competences of

the study unit for which a complete or partial exemption from the unit examination is being considered.

- The examiners' judgement is based on the existence of valid documents, including the certificate of experience. The validity is to be determined on the basis of the relevance of the content of the experience gained.

- No exemption can be granted for a final project/final research project. Final projects/final research projects are defined as

The Board of Examiners is to draw up a report of the exemptions granted. Paragraph 4 The Board of Examiners provides the applicant with a written proof of exemption that specifies as a minimum the date on which the exemption is granted, the relevant unit examination(s), and the length of validity of the exemption. Paragraph 5 A student wishing to be considered for an exemption from one or more unit examinations must submit a written request, stating reasons, to the Board of Examiners, accompanied by the documentation demonstrating that he/she meets the requirements for the study unit in question. Paragraph 6

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Exemptions can be granted on the basis of a certificate of experience if: the competences acquired as described in the certificate of experience are at least equal in terms of level and content to the competences of the unit examinations of the study units being considered for exemption - the certificate of experience gives evidence of the level and content of each competence - the certificate of experience was issued by an organization authorized to evaluate prior

competences - the certificate of experience was issued no more than five years ago. Article 6.8 Organization of unit examinations and concluding examinations Paragraph 1 Examiners and other parties involved in unit examinations shall preserve the absolute confidentiality regarding the content of a written examination until the examination paper is handed out to the students. Paragraph 2 A written unit examination is sat under the supervision of at least one examiner or an invigilator appointed to supervise on behalf of the examiner. All other unit examinations shall be sat under the supervision of at least one examiner. Paragraph 3 To sit a unit examination, a student must be able to prove his/her identity by means of one of the following identity documents: - a Zuyd student identification card, - an original and valid driver's license, - an ID card, - or a passport. If this is not possible, the student will be immediately excluded from taking the unit examination and the examiner or invigilator must notify the chairperson of the Board of Examiners accordingly. Paragraph 4 A student who sits a unit examination must follow all instructions of the Board of Examiners, the examiner, or other persons designated by the Board of Examiners. Any breach by the student constitutes improper conduct on which grounds he/she can be excluded from further participation in the examination. Paragraph 5 The unit examination regulations applicable within the study programme are set out in part 2 of chapter 2. Any breach by the student constitutes improper conduct on which grounds the student can be excluded from further participation in the examination. Paragraph 6 A student is entitled to prompt notification of the assessments of the unit examinations he/she has taken. 'Prompt' is defined as: no later than fifteen working days following the sitting of the unit

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examination, unless there are good reasons for extending this period and the student is notified of this delay as soon as possible. Paragraph 7 The period between sitting a unit examination and a resit in the same study unit must be at least five (5) working days. Before the resit, the student must have been offered the opportunity to look at a marked unit examination or resit of a unit examination previously taken. Paragraph 8 The Board of Examiners can declare the results of a unit examination or partial examination invalid if it has ascertained that irregularities have occurred with regard to the examination concerned. Article 6.9 Registration for unit examinations Paragraph 1 As a rule, a student can only sit or resit a unit examination if he or she has registered via OSIRIS in time. The student is responsible for registering himself or herself. If the student is not able to register via OSIRIS in time, the Board of Examiners can decide to admit a student to sit or resit a unit examination at the student's request. Paragraph 2 The student must register to sit unit examinations and resits for study units in the major, in accordance with a registration procedure laid down by the Board of Examiners. This procedure is set out in part 2, chapter 2. Paragraph 3 The student must register to take a resit for a minor and will be invited to do so by the Board of Examiners of the study programme offering the minor. In the event that only a limited number of students can sit a unit examination, the minimum stipulation is that the order of registration dictates who may sit the examination. Paragraph 4 In no eventuality may a fee be charged to students for registration for or participation in unit examinations and resits. Article 6.10. Retention of unit examination and concluding examination papers and projects Paragraph 1 a. Written unit examination work and/or other documentary evidence is retained for a period of at

least 60 working days following its assessment by the Board of Examiners. b. The programme department is responsible for retaining the key documents. The method of

retention is dependent on the nature of the key document. c. For the purposes of the accreditation process, key documents will be retained for a period of at

least seven years. d. At the end of the period of storage, the work will be destroyed or returned to the student on

request. Proof that a unit examination has been passed will be kept for ten years.

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Paragraph 2 Proof of the award of a degree certificate will be kept by the dean for a period of at least 50 years and will specify as a minimum: - the personal details of the student - the study programme and date on which the propaedeutic examinations were passed - the study programme and date on which the final examinations were passed Paragraph 3 The dean will retain documentation for the provision of a statement as referred to in Article 7.2 for a period of at least ten years. This documentation includes: - the personal details of the student - the study programme and period of enrolment of the student - a list of the unit examinations passed Article 6. 11 Personal contributions Paragraph 1 Enrolment as a student is not dependent on any other financial contribution apart from the tuition fees. Paragraph 2 The purchase of certain study necessities is considered necessary for the study programme. The costs of these study necessities are estimated at: Year 1 Around €1,525.00 This relates to the following course materials and other study aids: -text books: €1,000.00 -uniform and knife set: €525.00 Year 2 Around €400.00 This relates to the following course materials and other study aids: -text books: €400 Year 3 Around €540.00 This relates to the following course materials and other study aids: -text books: €240.00 -excursion(s) for minors: around €25 and €300 depending on the minor (see also Part 2: Programme Description) Paragraph 3 Participation in educational activities such as excursions and work visits as part of the study programme may be subject to additional costs. A list of these activities and any associated costs can be found in the Blackboard environment of the module or minor in question..

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Paragraph 4 Students who cannot or do not wish to pay the costs referred to in paragraph 3 will be offered an equivalent alternative. Paragraph 5 A student unable to bear the costs of study necessities or activities due to demonstrable personal and extraordinary circumstances may submit a request in writing to the dean for financial assistance or exemption from the payment obligation. Paragraph 6 Before making a decision on any request as referred to in paragraph 5, the dean will obtain recommendations from the student counsellor. Paragraph 7 The dean will make a decision on the request within 20 working days, and notify the student thereof in writing.

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Chapter 7 Degree certificates and statement Article 7.1 Degree certificates Paragraph 1 As evidence that a unit examination has been passed, the examiner will issue a document stating as such, or the result and corresponding assessment will be entered into OSIRIS. Paragraph 2 As evidence that the student has passed the propaedeutic examination, the Board of Examiners will issue a document listing at least the following details: the name of the study programme (as given in CROHO), the concluding propaedeutic examination components, and the date of the most recent accreditation or new study programme review. This is to be signed by at least the dean and the chair of the Board of Examiners. Paragraph 3 As evidence that the student has passed the final examination, the Board of Examiners issues a degree certificate listing at least the following details: the name of the study programme (as given in CROHO), the concluding examination components, and where relevant any statutory authority related thereto, the degree level, and the date of the most recent accreditation or new study programme review. This is to be signed by at least the dean and the chair of the Board of Examiners. Paragraph 4 On behalf of the Board of Governors, the dean shall award the degree of 'Bachelorof Business Administration' to a student who has passed the final examination of a study programme; information shall be added to the degree award specifying the subject or professional field to which the degree relates. Paragraph 5 The Board of Examiners shall not issue a degree certificate until the dean has confirmed that the certificate may be issued. The degree certificate is to be dated as the date on which the Board of Examiners establishes that the student has passed the final examinations. This date is deemed to be the date of graduation. Paragraph 6 The degree certificate will bear the citation cum laude if Paragraph 7 The degree certificate for the study programme is to be issued with a Diploma Supplement, a model text of which is set out below.

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Article 7.2 Statement A student who has passed more than one unit examination but to whom no degree certificate can be issued will receive, on request, a written statement listing the unit examinations that have been passed and indicating the ECs awarded.

Diploma Supplement Zuyd University of Applied Sciences | Nieuw Eyckholt 300 - 6419 DJ Heerlen – The Netherlands This Diploma Supplement follows the model developed by the European Commission, the Council of Europe, and UNESCO/CEPES. The purpose of the supplement is to provide sufficient independent data in order to improve international transparency and fair academic and professional recognition of qualifications (diplomas, degrees, certificates, etc.) for academic and professional purposes. It is designed to provide a description of the nature, the level, the context, the contents, and the status of the studies that were pursued and successfully completed by the individual named on the original qualification to which this supplement is appended. The supplement does not give any value judgement, statement on equivalence, or suggestions as to recognition. Information is provided on all of the eight sections. Should this not be the case, the reason for not including the sections concerned will be given.

1 Information identifying the holder of the qualification 1.1 Family name (surname): 1.2 Given birth names: 1.3 Date of birth: 1.4 Place of birth:

2 Information identifying the qualification 2.1 Name of qualification and title conferred: 2.2 Main field(s) of study for the qualification: 2.3 Name and status of awarding institution: 2.4 Language(s) of instruction/examination:

3 Information on the level of the qualification 3.1 Level of qualification: 3.2 Official length of programme: 3.3 Access requirement(s):

4 Information on the contents and results gained 4.1 Mode of study: 4.2 Programme requirements: 4.3 Programme details: Subjects in propaedeutic phase (first year) Dutch Credits European Credits Subjects in main phase (second year) Dutch Credits European Credits Subjects in main phase (third year) Dutch Credits European Credits Subjects in main phase (fourth year) Dutch Credits European Credits 4.4 Grading scheme: 4.5 General degree: 4.6 Date of latest accreditation or review:

5 Information on the function of the qualification 5.1 Access to further study: 5.2 Professional status:

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Chapter 8 Improper conduct and fraud Article 8.1 Improper conduct Paragraph 1 Improper conduct is defined as: - during the examination, failure to follow the instructions of the Board of Examiners, the

examiner, or other persons designated by the Board of Examiners (see Article 6.8, paragraph 4 of this EER).

- violation of the rules set out in the examination regulations (Article 6.8, paragraph 5 of this EER).

Paragraph 2 The Board of Examiners may exclude a student from participation or further participation in a unit examination if the student engages in any improper conduct. Article 8.2 Fraud Paragraph 1 Fraud is defined as: the deliberate acts or failure to act of a student – including plagiarism – that make it partially or wholly impossible for an accurate assessment to be made of the student’s knowledge, understanding, and skills. Paragraph 2 Fraud is also defined as including: serious and attributable acts or failure to act of a student that make it partially or completely impossible to obtain a correct evaluation of the knowledge, understanding, or skills of another student. Paragraph 3 If fraud is proved or suspected, the examiner or the appointed invigilator shall notify the Board of Examiners of this fact in writing, and supply the relevant proof. The Board of Examiners shall give the student the opportunity to present his/her case. Paragraph 4 A first instance of fraud will be punished by the Board of Examiners by declaring the sitting of the unit examination invalid and by giving the student a reprimand, to be recorded in OSIRIS. In the event of any repeat fraud, the student will be excluded from taking any unit examinations for any study programmes at Zuyd University of Applied Sciences for a period of six months and will be given a study recommendation advising withdrawal from the programme. These decisions extend to all Zuyd study programmes.

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Chapter 9 Appeals and right of complaint Article 9.1 Appeals Paragraph 1 A student can file an appeal against a decision made by the dean or Board of Examiners under this EER with the Examinations Appeals Board, in accordance with the Examinations Appeals Board Regulations of the Zuyd University of Applied Sciences. These regulations are available on Zuydnet. An appeal must be submitted to the Legal Protection Office (see paragraph 4). Paragraph 2 A student who has submitted an appeal under the Examinations Appeals Board Regulations of the Zuyd University of Applied Sciences retains the right to sit unit examinations on condition that he/she is enrolled for the relevant study programme. Paragraph 3 A student or external student – including a prospective or former student – may as an interested party file an appeal with the Dispute Advice Committee concerning the payment of student fees, registration, termination of registration, award of degree, etc.. An appeal must be submitted to the Legal Protection Office (see paragraph 4) Paragraph 4 A student may submit an objection or appeal via the Legal Protection Office, which can be contacted by e-mail at: rechtsbescherming@zuyd.nl. No objection or appeal will be considered unless it has been submitted through this office. Article 9.2 Right of complaint Paragraph 1 A student – either individually or as one of a group – may as an interested party submit a complaint to the Ombudsman concerning the conduct of a staff member, a student, or a body of the institution pursuant to the provisions of the Zuyd University of Applied Sciences Ombudsman Assistance Regulations. These regulations are available on Zuydnet. Paragraph 2 A student wishing to invoke and file a complaint under the Complaints against Undesirable Conduct Regulations or the Ombudsman Assistance Regulations must do so through the complaints office at rechtsbescherming@zuyd.nl. Paragraph 3 A student submitting a complaint or objection pursuant to this article retains the right to sit unit examinations on condition that he/she is enrolled for the relevant study programme.

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Chapter 10 Special facilities and circumstances beyond the control of the student with regard to unit examinations Article 10.1 Special facilities Paragraph 1 Students who face extreme personal or extraordinary circumstances can make use of special or extra facilities for sitting unit examinations or concluding examinations. Paragraph 2 Personal and extraordinary circumstances are defined as: - pregnancy or long-term illness - disability or chronic illness; - exceptional family circumstances such as the care for a blood relative or other close family

member who is suffering from long-term illness; or the existence of a long-term mental and/or social problem whether or not combined with financial problems within the family as a result thereof

- membership of the CMR, faculty participation board, student committee, or study programme committee, or other activities as identified by the Board of Governors with which the student is involved within the context of the organization and management of the institution

- membership of the board of a foundation aimed at continuing to provide student assistance or such tasks as the Board of Governors considers comparable, with the additional requirements that the student has final management responsibility and that the role occupies a significant part of his/her time

- membership of the board of a student organization recognized by the Board of Governors or the dean having a direct benefit for the institution and faculties, with the additional requirement of a significant time commitment

- an insufficiently achievable study programme - competitive sports at an elite level by participating in a recognized competitive sport component or

a comparable activity at the highest national or international level, as set out in the Zuyd University of Applied Sciences Elite-level Sport scheme

- other circumstances regarded by the Board of Governors or the dean as exceptional circumstances

Paragraph 3 a. A student wishing to invoke personal and exceptional circumstances must submit a written

request to the Board of Examiners. The request must give reasons and be accompanied by as much documentary evidence in support as possible, together with a recommendation from the student counsellor. The Board of Examiners shall make a decision within 15 working days and notify the student of that decision in writing.

b. A student with a disability or chronic illness can invoke the Regulations regarding studying with a functional impairment. These regulations can be consulted on Zuydnet.

41

Paragraph 4 In the event of personal and extraordinary circumstances of a permanent or chronic nature, the Board of Examiners may allocate the facilities for the entire period of enrolment of the student for the study programme in question, with no prejudice to the provisions in the Regulations regarding studying with a functional impairment.

Article 10.2 Circumstances beyond the student's control and other personal circumstances Paragraph 1 Any student prevented from sitting a unit examination due to circumstances beyond his/her control and/or other personal circumstances, and who still wishes to sit the examination in the current academic year, must submit a request to do so to the Board of Examiners as soon as possible, stating the nature of the circumstances of prevention. The Board of Examiners will then make a decision on this request within 15 working days.

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Chapter 11 Serious nuisance and iudicium abeundi (expulsion order) Article 11.1: Serious nuisance Paragraph 1 The enrolment of a student for a study programme will be terminated either temporarily or permanently if the conduct or expressions/language of the student causes a serious nuisance to staff of the institution, students enrolled on a study programme, or persons from outside with a functional relationship with the institution. 'Serious nuisance' includes a threat to the well-being of such persons. Paragraph 2 If a staff member of the institution or the dean of a faculty is of the opinion that a student is responsible for nuisance within the meaning specified in paragraph 1, he/she shall notify the Board of Governors of this belief in writing without delay. Paragraph 3 The Board of Governors will then make a decision on the termination of the enrolment as referred to in paragraph 1 of this article, but before doing so will obtain the recommendations of the dean of the faculty of the study programme for which the student is enrolled. Article 11.2 Iudicium abeundi (expulsion order) Paragraph 1 The dean will terminate or reject the enrolment of a student in the study programme if the student’s behaviour or expressions/language is evidence of his/her unsuitability to practice one or more of the professions for which his/her study programme serves as training, or for the practical training for professional practice. This refers to extreme moral and physical unsuitability for professional practice. [ARTICLE 7.42, WHW] Paragraph 2 Before the dean makes a decision as referred to in paragraph 1, he/she will obtain the recommendations of the Board of Examiners and, if the student is already enrolled, from the student counsellor. Paragraph 3 Prior to a decision, the dean will grant the student or prospective student the opportunity to be present his/her case. Paragraph 4 If a staff member of the institution or an examiner is of the opinion that the student is unsuitable as described in paragraph 1, he/she shall notify the dean of this belief in writing without delay.

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Chapter 12 Concluding provisions – adoption & amendment – evaluation Article 12.1 Hardship clause In the event that the application of this EER disproportionately harms the interests of an individual student during his/her enrolment, the student may submit a written objection to the Board of Examiners against the regulations being applied to him/her. The Board of Examiners will reach a decision within fifteen (15) working days in which it will weigh the individual interests of the student against the interests of the programme department, and notifies the student of its decision in writing. Article 12.2 Unforeseen circumstances Cases that these regulations do not provide for and which require an immediate decision will be decided on by the body competent to do so. If the competent body is the Board of Examiners, for instance in the case of unit examinations and concluding examinations, this decision may be made by the chairperson. Article 12.3 Adoption and amendment Paragraph 1 This EER is to be adopted by the dean and requires the consent of the faculty participation board. The dean ratifies the EER. The Study Programme Committee advises on the EER. Paragraph 2 During its period of validity, the EER cannot be amended. Paragraph 3 These education and examination regulations enter into force on 01 September 2017 and may be cited as: EER Hotel Management 2017-2018. Article 12.4 Transitional measures Not applicable. Article 12.5 Evaluation The dean is responsible for the regular evaluation of the EER and – for the purposes of monitoring and, where necessary, adjusting the study load – shall take into consideration matters such as the time requirement for the student under the study load.

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Part 2. The programme and the examination process

45

Chapter 1: Content of the programme and the examination process Objective of the study programme

The final qualifications of the Bachelor's programme are listed in the National Professional and Study Programme Profile (PSPP), Bachelor of Business Administration (BBA), Hotel Management 2012-2016. The competences are based on the BBA competences, but are supplemented with the added value components from the hotel management license.

The HMSM Bachelor's programme offers the student a programme enabling him or her to qualify as a hotel management professional holding the degree of BBA (Bachelor of Business Administration). Thanks to the combination of a unique hospitality mindset, current hotel management expertise, and professional hospitality skills, the graduate brings added value to the network of stakeholders in and around hotels. This profile establishes the following ten core competences: Competence 1: The creation of value through hospitality in hotels and the hotel function Competence 2: The development of a vision of changes and trends in the external environment

and development of relationships, networks, and chains Competence 3: The analysis of policy issues, translating into policy objectives, and alternatives

and preparation of decision-making Competence 4: The application of Human Resource Management in light of the strategy of the

organization Competence 5: The set-up, management, and improvement of business or organizational

processes Competence 6: Analysis of the financial and legal aspects, internal processes, and the business or

organization environment in order to strengthen cohesion and interplay Competence 7: The development, implementation, and evaluation of a change process Competence 8: Initiating and creating hospitality concepts, products, and services independent

and enterprising Competence 9: Social and communicative competence Competence 10: Self-management competence (interpersonal, as a professional) The four elements of the BBA are integrated into the ten core competences of the PSPP (Professional and Study Programme Profile) as standard: 1. Solid theoretical knowledge of the core areas of the profession: Accounting, business law and

ethics, economics, finance, management information systems, marketing, organizational behaviour, quantitative techniques, strategic management, and operations management

2. Investigative capacity 3. Professional skills 4. Responsibility in actions More detailed information on the above can be found at: http://vereniginghogescholen.nl/images/stories/competenties/hotelonderwijs_lbop.pdf

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Please note: All descriptions of the competences corresponding with the study units will refer to the competences above.

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1.1 Description of the educational and examination programme

Year 1, Semester 1, Module 1 - Hotel Operations

Teaching

Module 1: Hotel Operations

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Contact hours

Competen

Level Description

A. M1 Hotel Operations – Theory - Gastronomy

4 1 2 5

9

1 1 1 1

- The student identifies processes and relationships between various departments and operational aspects.

- The student demonstrates insight into the various aspects of the meaning of hospitality, particularly within the context of gastronomy, taste and guest experience.

- The student explains the most important primary business processes in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office, and Housekeeping).

- The student functions at Bloom level 3 (affective domain), i.e. has certain values and displays commitment by, for example, believing in democratic processes, recognizing the value of science in everyday life, being sympathetic to the welfare of others, and being tolerant of individual and cultural differences.

- Lectures - Seminars - Guest lectures - Workshop - Consultation hours - Presentations - Feedback sessions - Independent study - Case study

No No 60

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B. M1 Hotel Operations – Theory - Management

4 1 2 5

6

6

9

1 1 1 1 1 1

- The student identifies processes and relationships between various departments and operational aspects.

- The student demonstrates insight into the various aspects of the meaning of hospitality, particularly within the context of gastronomy, taste and guest experience.

- The student explains the most important primary business processes in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office and Housekeeping).

- Both individually and as part of a group, the student applies relevant principles of management accounting within the context of the Teaching Hotel.

- The student interprets individual key indicators and/or management information within the context of the Teaching Hotel.

- The student functions at Bloom level 3 (affective domain), i.e. has certain values and displays commitment by, for example, believing in democratic processes, recognizing the value of science in everyday life, being sympathetic to the welfare of others, and being tolerant of individual and cultural differences.

- Lectures - Seminars - Guest lectures - Workshop - Consultation hours - Presentations - Feedback sessions - Independent study - Case study

No No 51

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C. M1 Hotel Operations –

Professional Skills 1

4 1 1 2

4 5 5

1 1 1 1 1 1

- Under supervision and within a specified set of procedures (SOP), the student will individually conduct a variety of operational hotel and catering duties within the learning environment of the Teaching Hotel and the Refresh restaurant.

- The student identifies processes and relationships between various departments and operational aspects.

- The student demonstrates insight into the various aspects of the meaning of hospitality, particularly within the context of gastronomy, taste and guest experience.

- Both individually and under the supervision of an instructor (ITV), the student conducts operational HR tasks within his/her role as shift leader at the Teaching Hotel and the Refresh restaurant. These duties include creation of schedules, distribution of tasks, supervision, evaluation and discussion of improvements.

- The student explains the most important primary business processes in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office and Housekeeping).

- The student is proficient in the most

- Teamwork - Workshop - Consultation hours - Presentations - Feedback sessions - Project-based

education - Work performance

- Practical exercise in

Restaurant, Kitchen, Reception, Housekeeping, and Refresh

- Supervisory role in the practical exercise (Shift leader)

- Dilemma game (Shift leader)

- Reflection report (Shift leader)

- Role play - Instruction

No Yes 73

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8

9

10

1 1 1

important primary business processes at the operational level in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office, and Housekeeping).

- Within a given context, and as part of a team, the student develops a self-devised concept within an innovative F&B event/experience that breaks even.

- The student functions at Bloom level 3 (affective domain), i.e. has certain values and displays commitment by, for example, believing in democratic processes, recognizing the value of science in everyday life, being sympathetic to the welfare of others, and being tolerant of individual and cultural differences.

- The student critically reflects upon his/her own performance in the practical services and the Gastronomic Event by processing feedback.

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D. M1 Hotel Operations –

Professional Skills 2

5 1 1 2

4 5 5

1 1 1 1 1 1

- Under supervision and within a specified set of procedures (SOP), the student will individually conduct a variety of operational hotel and catering duties within the learning environment of the Teaching Hotel and the Refresh restaurant.

- The student identifies processes and relationships between various departments and operational aspects.

- The student demonstrates insight into the various aspects of the meaning of hospitality, particularly within the context of gastronomy, taste and guest experience.

- Both individually and under the supervision of an instructor (ITV), the student conducts operational HR tasks within his/her role as shift leader at the Teaching Hotel and the Refresh restaurant. These duties include creation of schedules, distribution of tasks, supervision, evaluation and discussion of improvements.

- The student explains the most important primary business processes in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office and Housekeeping).

- The student is proficient in the most

- Teamwork - Workshop - Consultation hours - Presentations - Feedback sessions - Project-based

education - Work performance

- Practical exercise in

Restaurant, Kitchen, Reception, Housekeeping, and Refresh

- Supervisory role in the practical exercise (Shift leader)

- Dilemma game (Shift leader)

- Reflection report (Shift leader)

- Role play - Instruction

No Yes 104

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8

9

10

1 1 1

important primary business processes at the operational level in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office and Housekeeping).

- Within a given context, and as part of a team, the student develops a self-devised concept within an innovative F&B event/experience that breaks even.

- The student functions at Bloom level 3 (affective domain), i.e. has certain values and displays commitment by, for example, believing in democratic processes, recognizing the value of science in everyday life, being sympathetic to the welfare of others, and being tolerant of individual and cultural differences.

- The student critically reflects upon his/her own performance in the practical services and the Gastronomic Event by processing feedback.

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E. M1 Hotel Operations –

Hotel Operations Final

Assessment

3 1 1 2

4 5 5

1 1 1 1 1 1

- Under supervision and within a specified set of procedures (SOP), the student will individually conduct a variety of operational hotel and catering duties within the learning environment of the Teaching Hotel and the Refresh restaurant.

- The student identifies processes and relationships between various departments and operational aspects.

- The student demonstrates insight into the various aspects of the meaning of hospitality, particularly within the context of gastronomy, taste and guest experience.

- Both individually and under the supervision of an instructor (ITV), the student conducts operational HR tasks within his/her role as shift leader at the Teaching Hotel and the Refresh restaurant. These duties include creation of schedules, distribution of tasks, supervision, evaluation and discussion of improvements.

- The student explains the most important primary business processes in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office and Housekeeping).

- The student is proficient in the most

- Teamwork - Workshop - Consultation hours - Presentations - Feedback sessions - Project-based

education - Work performance

- Practical exercise in

Restaurant, Kitchen, Reception, Housekeeping, and Refresh

- Supervisory role in the practical exercise (Shift leader)

- Dilemma game (Shift leader)

- Reflection report (Shift leader)

- Role play - Instruction

No Yes 15

54/182

6

6

8

9

10

1 1 1 1 1

important primary business processes at the operational level in the hotel departments of the Teaching Hotel and Refresh restaurant (F&B, Front Office and Housekeeping).

- Both individually and as part of a group, the student applies relevant principles of management accounting within the context of the Teaching Hotel.

- The student interprets individual key indicators and/or management information within the context of the Teaching Hotel.

- Within a given context, and as part of a team, the student develops a self-devised concept within an innovative F&B event/experience that breaks even.

- The student functions at Bloom level 3 (affective domain), i.e. has certain values and displays commitment by, for example, believing in democratic processes, recognizing the value of science to everyday life, being sympathetic to the welfare of others, and being tolerant of individual and cultural differences.

- The student critically reflects upon his/her own performance in the practical services and the Gastronomic Event by processing

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Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Examination format Period of validity

Unit examination week

Resit week

feedback.

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A. M1 Hotel Operations – Theory - Gastronomy

Gastronomy test No partial examination Minimum mark of 5.5 for the test

Gastronomy test Case/open-book test In accordance with EER

Dependent on schedule/group composition

Academic week 2, semester 2, year 1

B. M1 Hotel Operations – Theory - Management

Management test No partial examination Minimum mark of 5.5 for the test

Management test Open questions and or multiple-choice questions

In accordance with EER

Dependent on schedule and group composition

Academic week 2, semester 2, year 1

C. M1 Hotel Operations

– Professional Skills 1

Professional Product Concept and Plan of Action The course credits can only be awarded once two practical blocks have been completed in their entirety and at the desired quality level.

No partial examination Minimum mark of 5.5 for the Plan of Action

Professional Product Concept and Plan of Action (or a substitute individual/group assignment)

Report on Professional Product Concept and Plan of Action

In accordance with EER

Dependent on schedule; examination period 1, semester 1

During year 1

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D. M1 Hotel Operations

– Professional Skills 2

Event project report The course credits can only be awarded once all practical blocks have been completed in their entirety and at the desired quality level.

No partial examination At least 5.5

Carrying out an event from A to Z (or a substitute individual or group assignment) and the corresponding report (or a substitute individual or group assignment)

Report on the event project report

In accordance with EER

Dependent on schedule; academic week 18, 19, or 20, semester 1

During year 1

E. M1 Hotel Operations

– Hotel Operations

Assessment

Individual assessment The course credits can only be awarded once all practical blocks have been completed in their entirety and at the desired quality level.

No partial examination At least 5.5

Same format as regular examination

Assessment In accordance with EER

Dependent on schedule; academic week 18, 19, or 20, semester 1

During year 1

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Year 1, Semester 1, Languages Programme (Please note: Four language programmes are described: English, German, French, and Spanish. English is compulsory. Students also take one of the other language programmes.)

Teaching

Module 1: Hotel Operations English

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement

Contact hours

Competen- ces

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

English module 1

M1 Presentations M1

1 1

Yes Oral assessments

In accordance with EER

Week 2-4 Week 6-8

Semester 2; week 8 or weeks 18-20

English module 1

3 9 B 2.1

Spoken language skills (presentations, reservations, dealing with complaints, menu explanation)

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

English Exit level HAVO (higher general secondary education)

No 13 x 1.5 = 20 hours

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Role play M1 Menu

1

Week 14-20

Teaching

Module 1: Hotel Operations German

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement

Contact hours

Competen ces

Level Description

Examinations

Partial examinations/Unit

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

German module 1 )

3 3

9

A2.2

Hotel/restaurant role play Vlogs in German: Writing the script Creating the vlog Answering questions

-Seminars -Lectures -Workshop -Consultation hours -Feedback sessions - Independent study

German Level A2.1 No 22 x 1.5 = 33 hours

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examinations

Test 1 Test 2

Role-play Vlog

n/a n/a

Yes Oral Script and video (written and oral)

In accordance with EER

Weeks 9-12 Weeks 14-20

Semester 2; week 8 or weeks 18-20

Teaching

Module 1: Hotel Operations French

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement

Contact hours

Competenc

es

Level Description

French module 1 Test 1 (first half of module) Test 2 (second half of module)

3 3

9

A2.2

Performance as maître d’hôtel Performance as receptionist

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

French Level A2.1 No 22 x 1.5 = 33 hours

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Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

French module 1 Test 1 Test 2

Maître d’hôtel Receptionist

n/a n/a

Yes Oral Oral

In accordance with EER

Approx. week 8 Approx. week 16

Semester 2; week 8 or weeks 18-20

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Teaching

Module 1: Hotel Operations Spanish

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement

Contact hours

Competen ces

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

Spanish module 1 Test 1

Grammar

n/a

Yes Written

In accordance with EER

Weeks 5-10

Semester 2; week 8 or weeks 18-20

Spanish module 1 Test 1 Test 2

3 3

9

A2.2

Grammar and vocabulary Role plays and/or interview

-Seminars -Workshop -Consultation hours -Feedback sessions -Independent study

Spanish A 2.1 ERK No 22 x 1.5 = 33 hours

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Test 2

Role play and/or interview

n/a

Oral

Weeks 12-20

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Teaching

Module 1: Academic guidance counselling

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

Academic guidance M1 1 Competence 9 Social and communicative competence Competence 10: Self-reflection, self-management (Level 1)

Group meetings, lectures, discussions with academic guidance counsellor

None Partial * 5

Examinations

Partial examinations

Weighting factor

Resit Examination format

Period of validity

Unit examination week

Resit week

AGC module 1:

Yes Portfolio Two appointments with academic guidance counsellor

N/A

Semester 2 Week 8 or week 16-18 (including resits of compulsory components)

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Compulsory components: * appointments with academic guidance counsellor

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Year 1, semester 1, HOM intake module, September 2017

(Note: Four language programmes are described for this module: English, German, French, and Spanish. English is compulsory. Students also take one of the other three languages. The language of instruction is the target language.)

Teaching

HOM intake module ECs Learning objectives related to competences

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement

Contact hours

Business communication

2 Competence 9 Learning objectives: 1. The student is capable of naming the basic conversational skills as described in 'Gesprekken en organisaties' (Interviews and Organizations) by Gramsbergen and Van de Molen and then applying them during an interview with a fellow student. He/she can then analyse and describe communication situations based on communication theory. 2. In writing and using correct English, the student reflects on his/her application of conversational skills.

seminars feedback sessions including formative assessment independent study

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

No 7.5

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Dutch 2 Competence 9 Learning objectives: 1. The student is familiar with the rules of English spelling, punctuation, choice of words, sentence structure and grammar. 2. The student is familiar with basic grammatical terminology (parsing). 3. The student is able to apply these rules at the Meijering 4F level (intake level for HBO/WO).

seminars, feedback sessions including formative assessment independent study

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

No 12

Academic Guidance Counselling

2 Competence 9 and 10 Learning objectives: 1. In the form of a portfolio written in correct English, the student reflects upon who he/she is, what he/she can do, what he/she wants, and his/her competence development. 2. The student communicates appropriately with fellow students, staff, and guests of all nationalities. 3. The student can apply the tools he/she has acquired for effective study.

seminars independent study individual appointments

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

Yes 6

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Numeracy/Statistics/ Probability Theory

4 Competence 6 Learning objectives: 1.The student is familiar with the characteristics and the solution methods for: economic/other calculations, linear and quadratic formulas and equations, tables and graphs, percentage and index calculations, exponential growth, interest calculations. 2. The student is able to recognize/solve a number of terms/types of problem from the fields of mathematics and economics. 3. The student is capable of converting a context and problem definition into a simple or complex calculation and executing that calculation effectively and efficiently.

seminars independent study feedback sessions, formative assessment

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

No 24

Management accounting 2 Competence 6 Learning objective: 1. The student demonstrates that he/she can manage processes and support decision-making by gathering, processing, and using relevant management information.

seminars independent study feedback sessions including formative assessment

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

No 14

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Operational and HR management

3

Competence 5 and 6 Learning objectives: 1. The student is able to name, understand, apply, and analyse the most important aspects and models of hospitality management. 2. The candidate possesses knowledge of the history of labour relations, organizational behaviour, HRM, and leadership models, and is able to explain various models.

seminars/ workshops independent study action learning

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

No 20

Gastronomic event 3 Competences 1, 2, 5, 8, 9, 10 Learning objectives: 1. As part of a group, the student will independently develop an innovative event that is socially responsible and breaks even. 2. In the form of a group project report written in correct English, the student reflects on the preparation and execution of a project.

project group - meetings independent study lectures

n/a MBO 4 (year 4, Senior Secondary Vocational Education), HOM

Yes 16

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English 5 Competence 9 Learning objectives: 1. The student is capable of performing the following duties at ERK level B2 (speaking and conversational skills):

- promoting a hotel

- taking a reservation by

phone in the role of

receptionist

- handling a complaint in

the role of receptionist

- explaining the menu

(food and drink) in the

role of maître d’hôtel 2. The student is proficient in the basic grammar required for ERK B2.

Work meetings independent study feedback sessions including formative assessment

n/a B1+/B2 No 24

Spanish 7 Competence 9 Learning objectives: 1. The student is capable of performing the following duties at ERK level A2.2 (speaking and conversational skills)

work meetings independent study feedback sessions including

n/a A1+ No 42

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in the role of receptionist or maître d’hôtel:

- receiving guests

- taking a reservation (by

phone or face-to-face)

- providing information on

a hotel/restaurant's

services and facilities

- handling a complaint

- performing the check-

in/check-out procedure

- providing information on

duties and tasks within a

hotel/restaurant/kitchen

. 2. The student is proficient in the basic grammar required for ERK A2.2.

formative assessment

German 7 Competence Learning objectives: 1. The student is capable of performing the following duties at ERK level A2.2 (speaking and conversational skills) in the role of receptionist or maître d’hôtel:

- receiving guests

work meetings independent study feedback sessions including formative assessment

n/a A1+ No 42

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- taking a reservation (by

phone or face-to-face)

- providing information on

a hotel/restaurant's

services and facilities

- handling a complaint

- performing the check-

in/check-out procedure

- providing information on

duties and tasks within a

hotel/restaurant/kitchen

. 2. The student is proficient in the basic grammar required for ERK A2.2.

French 7 1. The student is capable of performing the following duties at ERK level A2.2 (speaking and conversational skills) in the role of receptionist or maître d’hôtel:

- receiving guests

- taking a reservation (by

phone or face-to-face)

- providing information on

a hotel/restaurant's

services and facilities

- handling a complaint

work meetings independent study feedback sessions including formative assessment

n/a A1+ No 42

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- performing the check-

in/check-out procedure

- providing information on

duties and tasks within a

hotel/restaurant/kitchen

. 2. The student is proficient in the basic grammar required for ERK A2.2.

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Examinations

Transfer module HOM

Partial examinations

Weighting factor

Resit Examination format Period of validity

Unit examination week

Resit week

Business communications

n/a n/a Yes Reflection report In accordance with EER

Week 14 Semester 1

Dutch n/a n/a Yes Written test In accordance with EER

In accordance with examination schedule

Semester 1

Academic guidance counselling*

n/a n/a Yes Oral assessment In accordance with EER

Weeks 13-16 Semester 1

Numeracy/Statistics/ Probability Theory

n/a n/a Yes Written test open questions

In accordance with EER

In accordance with examination schedule

Semester 1

Management accounting

n/a n/a Yes Written test open questions

In accordance with EER

In accordance with examination schedule

Semester 1

Operational, financial, and HR management

n/a n/a Yes Written test open questions

In accordance with EER

In accordance with examination schedule

Semester 2

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Gastronomic event*

Group assessment Individual assessment

25% 25% 25% 25%

Yes Yes

Performance Group report Peer ranking Individual reflection report

In accordance with EER

Weeks 17-20 Week 20

Semester 1 Substitute assignment Semester 1: Substitute assignment

English Yes 2 x 1 credit 1 x 2 credits 1 x 1 credit

Yes 2 x oral assessment 1 oral assessment (menu) 1 x written test

In accordance with EER

Approx. week 2, approx. weeks 6-7 approx. weeks 8-9 approx. weeks 14-15

Semester 1

Spanish Yes 1 EC 2 x 3 credits

Yes 1 x written test 2 x oral assessment

In accordance with EER

Week 8 Approx. week 10 Approx. week 17

Semester 1

German Yes 1 EC 2 x 3 credits

Yes 1 x written test 2 x oral assessment

In accordance with EER

Week 8 Weeks 10-11 Approx. week 16

Semester 1

French Yes

1 EC 2 x 3 credits

Yes 1 x written test 2 x oral assessment

In accordance with EER

Week 8 Approx. week 10 Approx. week 17

Semester 1

Please note:

After semester 1, year 1, this group of students makes the transition to the standard programme of the Bachelor's study programme.

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See further: semester 2, year 1

*= attendance compulsory

Year 1, Semester 2, Module 2 – Hotel Business

Teaching

Module 2: Hotel Business

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement

Contact hours

Competen- ces

Level Description

LEC = lecture SEM = seminar TM = tutor meeting

Knowledge culture economics law/ethics

4 1

2 The student analyses and describes the expansion opportunities for an innovative hotel concept in an international setting.

Lectures TM sessions Reports in two languages

No n/a TM sessions compulsory

See below

Environment analysis report

3 2 2 The student investigates and describes the possible political, legal, economic, and sociocultural consequences of this hotel concept/chain within a specific international setting.

Lectures TM sessions Reports in two languages

No n/a TM = compulsory Failing mark = substitute assignment or reattendance of meetings

14 x 1.5 TM = 21 3 x culture LEC = 3 3 x economics LEC = 3 3 x law LEC = 3 1 x ethics LEC = 1 1 x research LEC = 1

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Management accounting

4 6 2 The student is able to interpret and apply the basic principles of MAC, marketing and relevant legal terms.

Lectures Seminars TM sessions

No n/a TM = compulsory See above

TM + 2 x MAC LEC = 2 6 x MAC SEM = 9

Research skills

3 7 1 The student describes the changes in the external environment that are important to the primary business operations of a hotel or hotel chain (preparation for module 4).

Lectures Seminars TM sessions

No n/a No 14 x SEM = 21 research skills and statistics

Pitch and defence report for environment analysis

3 9

10 2

2 The student displays commitment in social discourse regarding issues such as democratic society, the state of science/research, social welfare, and cultural awareness, and can describe and substantiate these processes. The student critically reflects on his/her own performance by giving and receiving feedback. see above

Lectures TM sessions

No n/a No 6 x SEM on writing skills = 9 (report writing, first part) 3 x coaching writing skills = 4.5 (report coaching & pitch skills, second part) Pitch = 0.5 hours

Marketing 3 2 1 Vision of change and trends in the external environment, knowledge of elementary marketing principles

Lectures seminars

No No 4 x marketing LEC = 4 4 x marketing SEM = 4 (= project)

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Total: 86 contact hours + 8 assessment hours = 94 hours

Examinations

Module 2: Hotel Business

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

1 Knowledge test: -culture -economics -law/ethics

Case study test with open questions

n/a Written test

8 18 ev

2 research skills: Descriptive statistics and research methods

Written test

n/a Written test

8 18 ev

3 Marketing: International branding and understanding the marketing process

MC test and open questions Marketing project

Weighting: 2 (min. 5.5) Weighting: 1 (min. 5.5)

Written test and Marketing Project

8 18 ev

4 Environment analysis report:

Report 2 languages

Report 12/13 15/16

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-Application of knowledge areas -Research skills -Writing skills:

5 Knowledge test: MAC (accounting)

Case study test with open questions

Written test 17 19

6 Individual oral assessment: -Sip/pitch -Substantive questioning

Sip/pitch defence of report

17 19

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Year 1, Semester 2, Languages Programme SEMESTER 1 (SEPTEMBER 2017 – JANUARY 2018) (Note: Four language programmes are described: English, German, French, and Spanish. English is compulsory. Students also take two of the other language programmes. )

Teaching

Module 2: Hotel Business English

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competen- ces

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

English module 2

M2 Ratios M2 Cultural Awareness

1 1

Yes Oral assessment In accordance with EER

Weeks 6-9 Weeks 11-14

Weeks 17-20

M-HH-ENGELS1.1A 3 9

B.2.2

Spoken language skills (ratio analysis and conversation about reader or presentation)

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

English No No 13 x 1.5 = 20 hours

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Teaching

Module 2: Hotel Business German

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competenc

es

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

German module 2

Conversation Presentation

1 1

Yes Dialogue Presentation

In accordance with EER

Weeks 5-6 Weeks 13-16

Weeks 17-20

M-HH-Duits 1.2A 3

9

B 1.1

Spoken language skills (dialogue/presentation)

-Seminars -Lectures -Workshop -Consultation hours -Feedback sessions - Independent study

German No No 13 x 1.5 = 20 hours

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Teaching

Module 2: Hotel Business French

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competenc

es

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

French module 2

n/a Yes Oral assessment: - presentation - conversational skills on the basis of photos

In accordance with EER

Weeks 13-16 Weeks 17-20

M-HH-Frans 1.2 French module 2

3

9

B 1.1

Spoken language skills (giving an explanation, giving a presentation)

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

French No 13 x 1.5 = 20 hours

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Teaching

Module 2: Hotel Business Spanish

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competen- ces

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

Spanish module 2

n/a n/a Yes Oral assessment: 5 components

In accordance with EER

Weeks 13-16 Weeks 17-20

M-HH-Spaans 1.2 Spanish module 2

3

9

A1

Spoken language skills

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

Spanish No None 13 x 1.5 = 20 hours

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Year 1, Semester 2, Languages Programme SEMESTER 2 (FEBRUARY – JULY 2018) (Note: Four language programmes are described: English, German, French, and Spanish. English is compulsory. Students also take one of the other language programmes.)

Module 2: Hotel Business English

ECs Competence Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competenc

es

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

English module 2

M2 Ratios M2 Cultural Awareness

1 1

Yes Oral assessment In accordance with EER

Weeks 6-9 Weeks 11-14

Weeks 17-20

English module 2 3

9

B.2.2

Speaking skills (ratio analysis and cultural awareness)

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

English No No 13 x 1.5 = 20 hours

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Teaching

Module 2: Hotel Business German

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competenc

es

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

German module 2

Video podcast

1 1

Yes Oral Oral

In accordance with EER

Weeks 7-9 Weeks 12-15

Weeks 17-20

M-HH-Duits 1.2A Test 1 Test 2

3 3

9

B 1.2

Individual video podcast Setting up and conducting a lesson

-Seminars -Lectures -Workshop -Consultation hours -Feedback sessions - Independent study

German No No 28 x 1.5 = 42 hours

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Setting up and conducting a lesson

Teaching

Module 2: Hotel Business French

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competen- ces

Level Description

Examinations

Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

French module 2 Test 1 Test 2

3 3

9

B 1.2

Appointment (general) Promotional presentation

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

French No 28 x 1.5 = 42 hours

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French module 2 Test 1 Test 2

1 1

Yes Oral Oral

In accordance with EER

Weeks 7-9 Weeks 12-15

Weeks 17-20

Teaching

Module 2: Hotel Business Spanish

ECs Competences to be acquired Teaching forms and methods

Non-standard language

Attendance requirement

Admission requirement

Contact hours

Competen- ces

Level Description

Examinations

M-HH-Spaans 1.2 Spanish module 2 Part 1 Part 2

3 3

9

B1.2

Presentation Role play and/or appointment

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study

Spanish No None 28 x 1.5 = 42 hours

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Partial examinations/Unit examinations

Weighting factor

Resit Unit examination format

Period of validity Unit examination week

Resit week

Spanish module 2 Part 1 Part 2

Presentation Role play and/or appointment

1 1

Yes Oral Oral

In accordance with EER

Weeks 7-9 Weeks 12-15

Weeks 17-20

Teaching

Module 2: Academic guidance counselling

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

Academic guidance M2

1 Competence 9 Social and communicative competence Competence 10: Self-reflection, self-management (Level 1)

- Group meetings - Discussions with academic guidance counsellor

None Partial * 10

Examinations

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Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

AGC module 2:

n/a - Portfolio -Oral assessment with academic guidance counsellor on the basis of the portfolio

In accordance with EER

Week 16/17

Week 18/19 (Also resits for compulsory components in these weeks.)

*Compulsory components: - appointments with academic guidance counsellor

- group meetings (resit = catch-up assignment)

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Year 2, Semester 1, Module 3 - People & Business in the Hospitality Industry

Teaching

Study unit ECs Competences to be acquired

Forms of teaching and learning

Non-standard language

Admission requirement

Attend- requirement Contact hours

M3 Knowledge 1 Skills 1:

5 Competence 4, Competence 5, Competence 6 To be able to create a business plan (professional product) Learning objectives: - (4) The student uses individual elementary knowledge in

the fields of employment law, marketing, HRM, ethics, organizational culture, and communication theory. The student applies knowledge in the fields of marketing and HRM within a simple HRM-related professional product. The student is able to recognize and identify elementary knowledge in the field of Employment Law, Marketing, and HRM.

- The student uses individual knowledge in the fields of management accounting, financial arithmetic, research skills, and statistics.

PBL Lectures Seminars HOTS Game

No Attendance of PBL meetings is compulsory (No more than two meetings may be missed.)

Lectures = 8 hours MAC = 21 hours Statistics: 12 hours Test = 2 x 90 min. Total: 44 hours

M3 Knowledge and skills 2: M3 Knowledge 2 M3 Skills 2

5 Competence 3, Competence 4, Competence 5, Competence 6 To be able to create a business plan (professional product) Learning objectives: - (4) The student independently uses elementary knowledge

in the fields of HRM, ethics, organizational culture, and communication theory.

- The student uses individual knowledge in the fields of management accounting, financial arithmetic, research skills, and statistics.

PBL Lectures Seminars HOTS Game

No PBL meetings Lectures = 8 hours PBL = (See under M3 PBL) MAC = 21 hours Statistics = 10 hours Test = 2 x 90 min.

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Total: 42 hours

M3 Business plan: Business plan report Communication Peer ranking Defence Refurbishment plan

6 Competences 1, 3, 5, 6, 8, 9 Learning objectives: - (1) The student individually substantiates decisions

pertaining to hospitality concepts and the corresponding implications for the organization within a complex game played out in teams under supervision.

- (3) The student is able to individually substantiate policy decisions made to optimize a competitive position within a complex game played out in teams under supervision.

- (5) The student designs a business plan. - (5) The student designs an internal and external

communication plan. - (5/8) As part of a team and with a great degree of

independence, the student designs a financially viable redevelopment plan within the context of an existing hotel or catering establishment.

- (6) As part of a group, the student analyses the consequences of self-made financial, HR and marketing decisions for the business operations of a hotel simulation.

- (9) The student performs at Bloom level 4 (affective

domain), i.e. he/she is capable of sharing values with others, resolving conflicts, and internalizing certain standards and values by, for example, taking responsibility for his/her own behaviour.

Supervision meetings for business plan (BP) Workshops HOTS days Seminars BC Conversation skills training Defence of business plan

No Yes 14 hours 8 hours 20 hours 9 hours 4 hours 0.5 hours Total: 55.5 hours

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M3 PBL 4 Competence 4: The application of Human Resource Management in light of the strategy of the organization (level 2) Competence 5: The set-up, management, and improvement of business or organizational processes (level 2) Competences 9 and 10 To be able to create a business plan (professional product) and a simple HR professional product. Learning objectives: - (4) The student uses individual elementary knowledge in the fields of employment law, marketing, HRM, ethics, and organizational culture. The student applies knowledge in the fields of employment law and HRM within a simple HRM-related professional product.

- (5) The student applies theory relating to the HR process via

a TM case study. - (9) The student performs at Bloom level 4 (affective domain), i.e. he/she is capable of sharing values with others, resolving conflicts, and internalizing certain standards and values by, for example, taking responsibility for his/her own behaviour. - (10) Under supervision, the student critically reflects on his/her own performance by devising a PDP for the practical work placement based on the feedback he/she solicited and obtained.

PBL meeting No Yes Total: 41 hours

Please note:

Study unit

Rule governing attendance + award of credits

M3 Business plan: M3 Business plan report M3 Communication M3 Peer ranking M3 Defence M3 PBL Award of credits

- Compulsory attendance of HOTS afternoons / supervision sessions for business plan - Compulsory attendance of project sessions - Compulsory attendance of seminars - Compulsory attendance of 3x Peer ranking sessions - Attendance during defence not met = redo M3 business plan - Compulsory attendance of PBL meetings. (No more than two meetings may be missed.) Failure to meet the attendance requirement = obligation to repeat the TM programme in a subsequent semester. The 5 ECs for Knowledge/Skills 1 (see below) will be awarded in week 9/10, while the other 15 ECs for the module will be awarded around week 17.

Examinations

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Study unit

Partial examinations

Weighting factor

Week of partial examinations

Partial examination resits

Unit examination format Period of validity

Unit examination week

Resit week

M3 Knowledge and Skills 1: M3 Knowledge 1 M3 Skills

Multiple choice examination Multiple choice examination

1 1

8 8

17-18 17-18

In accordance with EER

M3 Knowledge and skills 2: M3 Knowledge 2 M3 Skills 2

Multiple choice examination Multiple choice examination

1 1

16 16

18-19 18-19

. "

M3 Business plan: M3 Business plan report M3 Communication M3 Peer ranking M3 Defence M3 Refurbishment plan

Report Ext./int. com. plan Students peer ranking Oral assessment by coach/lecturer BC Refurbishment plan

8 4 1 2 2

8 13 15 14/15 14

13 18 next semester 18 18

"

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Study unit

Partial examinations

Weighting factor

Week of partial examinations

Partial examination resits

Unit examination format Period of validity

Unit examination week

Resit week

M3 PBL Attendance requirement

Not met = attend PBL meetings again

Final evaluation based on participation and peer ranking during PBL meetings

" Next semester

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Year 2, Semester 1, Module 3 – Languages Programme Please note: Five language programmes are described: English, English Plus, German, French, and Spanish. English is compulsory. Students also take two of the other language programmes.

Teaching

Module 3: Hotel People and Business English

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-03EN.14

3 Competence 9: Spoken language skills (job interview and training) Level C1

seminars, workshop, consultation hours, feedback sessions, independent study, gaming

English No No 13 x 1.5 = 20 hours

Examinations

Module 3: Hotel People and Business English

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

M3 Job Interview M3 Training

1 1

In accordance with Article 6.2

Oral In accordance with Article 6.6

Session 4-7 Session 10-15

Module weeks 17-20

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Teaching

Module 3: Hotel People and Business English Plus

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

contact hours

M-HH-03EP.14

3 Competence 9: Writing skills: Grammar and vocabulary Level C1.2 / C1

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study -Gaming

English None No 13 x 1.5 = 20 hours

Examinations

Module 3: Hotel People and Business English Plus

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

M3 blog M3 DC

1 1

In accordance with Article 6.2

Written Written (vocabulary and grammar)

In accordance with Article 6.6

Weeks 13-15 Weeks 13-16

Module weeks 17-20

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Teaching

Module 3: Hotel People and Business German

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-03DU

3 Competence 9 Spoken language skills (dialogue) Level B1.2

-Seminars -Lectures -Workshop -Consultation hours -Feedback sessions - Independent study -Gaming

German No No 13 x 1.5 = 20 hours

Examinations

Module 3: Hotel People and Business German

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

n/a n/a

In accordance with Article 6.2

Dialogue

In accordance with Article 6.6

Weeks 13-16 Weeks 17-20

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Teaching

Module 3: Hotel People and Business French

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-03 FR.12

3 Competence 9 Spoken language skills (job interview, company culture differences) Level B1.2

-Seminars -Workshop -Consultation hours -Feedback sessions - Independent study -Gaming

French No No 13 x 1.5 = 20 hours

Examinations

Module 3: Hotel People and Business French

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

n/a n/a In accordance with Article 6.2

Oral (job interview) 15 min.

In accordance with Article 6.6

Weeks 13-16 Weeks 17-20

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Teaching

Module 3: Hotel People and Business Spanish

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-03SP

3 B1.1 Spoken language skills Competence 9

seminars, workshop, consultation hours, feedback sessions, independent study, gaming

Spanish None No 13 x 1.5 = 15 hours

Examinations

Module 3: Hotel People and Business Spanish

Partial examinations

Weighting factor

Resit Examination format

Period of validity

Unit examination week

Resit week

n/a n/a In accordance with Article 6.2

Oral 5 components, duration: 10 minutes

In accordance with Article 6.6

Weeks 13-16 Weeks 17-20

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Teaching

Module 3: Academic guidance counselling

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

Academic guidance M3 1 Competence 9 Social and communicative competence Competence 10: Self-reflection, self-management

- Attendance of Career Event - Internship motivation interviews - Internship workshops - Initial interview with Internship Supervisor

None All components are compulsory

18

Examinations

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

AGC module 3:

Attend- compulsory for all components

Compulsory components to be caught up on, or catch-up assignment required

In accordance with EER

Catch-up assignments: Weeks 18-20 Catch-up workshops: next semester

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Year 2, Semester 2, Module 4 – Operational International Internship

Teaching – Module 4 – Learning objectives related to PSPP competences

Learning objective for competence 1 The student carries out regular tasks independently in a section of the hotel at an operational level according to the standard procedures (SOP) of the hotel. Within the hotel department in question and at the operational level, the student anticipates guests' needs and expectations to enable the guest to experience the value of hospitality.

Learning objective for competence 2 During the internship, the student researches and analyses blogs for a number of hospitality trends that he/she noticed during the internship or at another time.

Learning objective for competence 3 The student explains how, at an operational level, the mission and vision of a hotel/hotel chain can be perceived in daily operational tasks in the internship company.

Learning objective for competence 4 The student describes and analyses the communication stream and various management styles that he/she sees in the hotel/section in which he/she works. By writing intercultural blogs, the student also reports and assesses a number of cross-cultural aspects that he/she perceives during his/her overseas internship.

Learning objective for competence 5 The student understands and gives examples of initiatives in the field of corporate social responsibility in the hotel and evaluates their impact on social and ecological aspects within the company.

Learning objective for competence 6 The student identifies the most important KPIs in the section and explains these.

Learning objectives relating to competence 9 The student understands the social and communicative aspects that he/she perceives in the hotel section at an operational level. He/she reflects on this and adapts to this with a focus on personal development in terms of cultural awareness. The student has a good command of English both spoken and in writing. He/she is able to work in an international environment and interact with colleagues and guests. If applicable (depending on the location of the internship), this learning objective applies to a second language (French, German, and/or Spanish).

Learning objective for competence 9 The student works as part of a team and is able to function at an individual level in order to achieve the goals of the team. The student is able to do this at a sectional level as well as at a pan-hotel level.

Learning objective for competence 10 The student meticulously assesses himself/herself and reflects on how he/she works in an international environment. Assessment is based on the student's efficient collaboration within the team and effective performance of ordinary tasks in an operational division of the hotel.

Teaching

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Content ECs Learning objectives Method Language Admission requirements

Attendance requirement

Contact hours

Module 4: Operational internship in a hotel abroad or in the Teaching Hotel at the Hotel Management School Maastricht. International students may complete their internship in the Netherlands.

30 ECs

See above

Competences can vary in level and content according to the scope of the internship.

The student works in a company that has been chosen in consultation with the Internships Office and the Hotel Management School Maastricht after having completed a selection procedure at the School and in the company. The student is assigned a company mentor by the internship company, as well as an internship supervisor from the Hotel Management School Maastricht. The student reports to his/her internship supervisor, receives feedback, and writes a final report. An assignment may constitute part of the internship.

English or another foreign language (depending on the location of the internship) Correspondence and reporting are in English.

100% -22 weeks including holiday leave (minimum of 20 working weeks) If this is not met, the internship and obligatory reporting must be repeated at another internship company. The new internship will then take place during a subsequent internship period. The student must also go through the entire selection process once more.

15 hours Supervision by internship supervisor from the Hotel Management School Maastricht. This is accompanied by supervision from the internship company.

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Examination Weighting Timing Resit Period of validity

Reporting - Personal Development Plan (PDP) - one first Arrival Report - three Periodic Reports - Curious People blogs:

* four 'Innovation and Trend Spotting' blogs * three 'Global Minds' blogs

- one final Internship Report Substantive evaluation based on: - midterm evaluation as discussed during the internship visit - the end evaluation by the internship company - the final internship interview with the internship supervisor from the Hotel Management School

1. Mark for reporting: - Curious People blogs – 20% - Final Internship Report – 80% Important notes regarding Curious People: * Curious People blogs must be posted on the Simulise platform * Curious People blogs are a component of the Periodic Reports. * Three 'Innovation and Trend Spotting' and three 'Global Minds' must receive a positive assessment in order to receive the mark for 'Curious People'. * There is one resit for each blog. * The student must obtain a passing mark for 6 of the 7 blogs. If the student fails to do so, then he/she will not receive a mark for Curious People. Important notes regarding the reports * Specific deadlines are given for reports. These deadlines must be respected. If a student does not meet the deadline for a specific reason, he/she must proactively inform the internship supervisor and receive written approval from the supervisor. * The consequences of failing to meet deadlines are described in column 4: Resit. Important note - Conditions:

Reporting: - PDP – discussed with the supervisor prior to the - first Arrival Report – week 1 - first Periodic Report – week 4 - second Period Report – week 8 - third Periodic Report – four weeks after the internship visit - Curious People blogs: The seven blogs must have been uploaded to the Curious People platform at the time Periodic Report 3 is submitted. - Final Internship Report: schedule is communicated separately If the student does not meet the deadline for a specific reason, he/she must proactively inform the internship supervisor and receive written approval from the supervisor for another deadline. Evaluation:

1. Reporting Periodic reporting/one deadline missed * -1 deadline missed without informing the internship supervisor and without receiving approval => Official written warning. Periodic reporting/two deadlines missed - If the student misses one deadline without informing the supervisor and without receiving approval, then he/she receives a maximum of 5.5 for the overall report mark after he/she has met all other requirements with regard to the Internship Report. Periodic reporting/three or more deadlines missed If the student misses three or more deadlines without informing the internship supervisor and without receiving approval from the internship supervisor, then he/she will receive a non-passing mark for the entire Internship Report. Furthermore, given the importance of periodic reports for the internship supervisor in the process of coaching the student and assessing the content of the internship, this means that the student has failed the internship component itself. The student will have to complete another internship in another company and write the report component.

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Maastricht, after completion of internship

The submission of the Personal Development Plan (PDP), first Arrival Report, three Periodic Reports, the Curious People blogs, and the final report are all conditions for receiving the mark for the Internship Report. 2. Mark for the internship Substantive evaluation of the operational internship – 100% Important note: the mark for the internship is awarded in consultation with the internship company. The two evaluations (midterm and end evaluation) form the basis of the assessment. The Hotel Management School Maastricht decides the mark for the internship. Conditions: The final interview with the internship supervisor, the two evaluations from the company (midterm and end evaluation), and the submission of the final Internship Report are all conditions for the award of the internship mark. If these conditions are not met, the student fails the internship component and receives the mark 'insufficient' (non-pass).

Midterm evaluation – between week 8 and 12, during the internship visit End evaluation of the internship company: week 20 – at the end of the internship

2. Final report First mark lower than 5.5 The student is given the opportunity to improve the report. Final report: Second mark lower than 5.5 A substitute assignment is given to the student after consultation with the internship supervisor, the Internships Office, and the Board of Examiners. 3. Curious People blogs/first blog lower than 5.5: The student is given the opportunity to improve the blog. This must be completed as quickly as possible and in any case within the internship period. Curious People blogs/second blog lower than 5.5 If the student also scores lower than 5.5 at the second attempt, then he/she will be awarded a mark of 0 for Curious People. If the conditions are not met: If these conditions are not met, the student receives a substitute assignment after consultation with the internship supervisor, the Internships Office, and the Board of Examiners. An exception is made in the event the student has missed three or more reporting deadlines. In such cases, the student must repeat the entire internship, including the reports.

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4. Mark for the internship The mark for the internship is lower than 5.5 The internship and report are repeated at another company. The new internship starts in the next internship period. Student terminates the internship prior to the end date of the internship contract: If the student does not complete the internship, his/her reasons for this will be evaluated by the Internships Office and the Board of Examiners. Depending on this evaluation, a new course of study will be determined and a decision will be made regarding whether the entire internship (including reports) must be repeated. Any new internship starts in the next internship period. Student is dismissed by the internship company The internship (including reports) is repeated at another company. The new internship starts in the next internship period. Misconduct by the student during the internship If the school finds the student to be guilty of misconduct during the internship, then the school is entitled to fail the student and require him/her to repeat the entire internship (including reports) at another internship company. This rule also applies if the minimum number of 20 weeks has been met.

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Miscellaneous

Placement Supervision Preparation for student Costs

The student submits a portfolio containing an internship application form, CV, and other documents. The student is then invited for a selection interview at the School. If the student is selected by the School, a selection interview takes place with the internship company. Students may look for their own internship company. These students are known as 'self-seekers'. The internship company must comply with certain conditions. The internship must be approved by the Board of Examiners.

- one company mentor - one internship supervisor from the Hotel Management School Maastricht - with the exception of self-seekers, the student is visited once during the internship The internship supervisor visits the student during the internship. It can occur that the student is visited by an internship supervisor that is not his/her own supervisor. In such cases, the student will be informed of this.

Self-seekers outside the regions in the internship portfolio will not receive a visit; instead, they will conduct a Skype/Bluejeans meeting with their internship supervisor.

- one general internship orientation - one training for the Personal Development Plan - one training for '7 Habits of Highly Effective People' - two trainings for intercultural awareness - one training for 'Curious People' - one internship & career event - intake interview with internship supervisor

- Flight, visa, accommodation, vaccination, various insurance policies. Please note: internship pay for students is variable and depends on the company/country.

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Year 3, Semester 1, Module 5, Strategic Hotel Management

Teaching

Module 5: Strategic Hotel Management

EC Competences to be acquired Teaching forms and methods

Admission requirement

Attend- requirement*

Contact hours

Phase 1: Organization and environment analysis

Competence 2: The development of a vision of changes and trends in the external environment and the development of relations, networks, and chains Learning objectives: 1. As part of a group yet with a large degree of independence,

the student translates the results of an analysis of the external environment of an existing hospitality organization into recommendations for change at the strategic level.

2. As part of a group yet with a large degree of independence, the student devises plans to reinforce the hospitality organization's relationship(s) with relevant stakeholders as part of the strategy.

Competence 3: The analysis of policy questions, the translation of these into policy objectives and policy alternatives, and preparation for decision-making Learning objective: The student devises future-oriented draft-policy documents for existing hospitality organizations based on an analysis of existing policy carried out within a group. Competence 4: The application of Human Resource Management (HRM) in light of the strategy of the organization Learning objective:

Lectures

Seminars

Literature study

Consulting sources

Group meetings/interactive learning sessions

Reporting

Working in project team

Portfolio

Company visit

Guest lectures

Workshops etc.

21 points from module 3

No Varied and individualized. On average 10 hours per week.

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The student designs tactical plans for the operationalization of the new concept in terms of the personnel policy of the hospitality organization.

Phase 2: Strategy determination and strategy objectives

Competences 2, 3, 4 and Competence 5: The set-up, management, and improvement of business and organizational processes Learning objective: As part of a group yet with a large degree of independence, the student makes recommendations regarding the optimization of existing business processes within an existing hospitality organization based on the Canvas model.

" "

Phase 3: Depth and change

Research

Innovation

Competences 4, 5 and Competence 6: The analysis of the financial and legal aspects, internal processes, and the business and organizational environment in order to enhance cohesion and synergy. Learning objective: As part of a group yet with a large degree of independence, the student analyses the external environment and internal business operations (financial, legal, HR, and marketing aspects) of an existing hospitality organization with an eye on formulating a new strategy. Competence 8: The initiation and creation of hospitality concepts, products, and services in independent and enterprising ways. Learning objective: As part of a group, the student designs a new concept, product or service within the context of an existing hospitality organization. This concept will be selected by the group based on an internal and external analysis and will help boost the organization's profitability.

" "

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Phase 4: Integration Competences 3, 4, 5, 6 and Competence 7: The development, implementation, and evaluation of a change process Learning objective: As part of a group yet with a large degree of independence, the student creates an overview of the implications of change proposals devised by the student him/herself for an existing hospitality organization.

" "

Phase 5: Interpersonal development

Competence 9: Social and communicative competence Learning objective: The student performs at Bloom level 5 (affective domain), i.e. he/she possesses a system of standards and values (his/her own convictions, ideas, attitudes, etc.), within which controlled (consistent and predictable) behaviour is displayed such as self-assured and independent performance, professional commitment with regard to ethical issues, and adaptability in the face of changing personal, social and emotional circumstances. Competence 10: Self-management competence (interpersonal, as individual and as professional) Learning objective: By independently reflecting on his/her own performance and

his/her experiences in modules 1-5, the student substantiates

his/her choice of the tracks offered, with an eye to his/her future

career.

" "

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Examinations

Partial examinations Weighting factor Resit Examination format

Period of validity

Unit examination week

Resit week

Phase 1 and 2: Assessment At least 5.5 Yes Oral, individual Week 8 Week 20

Phase 3 and +4: Strategic advisory report At least 5.5 Yes Group report Week 19 Following period

Phase 5: Interpersonal development

5a Individual portfolio 5b Group portfolio

At least 5.5 At least 5.5

Yes Yes

Individual report Group report

Between weeks 16 and 18

Between weeks 18 and 20

Credits Weighting minimum

Phase 1 and 2: Oral examination 8 5.5 Phase 3 and 4: strategic advisory report 11 5.5 (Average mark of above 5.5, as well as a mark of over 5.5 for Innovation (1x), Research (1x), Phase 4 (1x) and Presentation (0.5x)) Phase 5: individual portfolio 3 5.5 Phase 5: group portfolio 1 5.5 TOTAL 23

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Year 3, Semester 1, Languages Programme

(Note: Four language programmes are described for semesters 1, 2, and 3. The student will select one of these languages to study in-depth.

Teaching

Module 5: Hotel Strategic and Change Management English

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-05E

4

C1 Writing skills (essay presenting arguments, and usage) Competence 9

-Seminars -Lectures -Workshop -Consultation hours -Feedback sessions -Independent study

English Entrance test essay (writing skills) at level B2+

80% If <80%, retake course. 80% of the homework must also be submitted. If <80%, retake course.

13 x 1.5 = 20 hours

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Examinations

Partial examinations

Weighting factor

Resit Examination format

Period of validity

Unit examination week

Resit week

M-HH-05E Essay Usage Attendance and homework

1 1 0

In accordance with Article 6.2

Written (essay) Written (test) Passed/Not passed (failed)

In accordance with Article 6.6

Module weeks 13-16 Module weeks 17-20

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Teaching

Module 5: Hotel Strategic and Change Management German

number of EC

Competences to be acquired

work format non-standard language

prerequisite

Attendance requirement*

contact hours

M-HH-05D

4 B2 Spoken language skills (also listening and reading) Competence 9

seminars, lectures, workshop, consultation hours, feedback sessions, independent study

German Test German module 3 satisfactory

80% If <80%, retake course.

15 x 1.5 hours

Examinations

Partial examinations

weighting factor

resit Unit examination format

period of validity unit examination week

resit week

Portfolio Oral Attend- ance

1 1 0

In accordance with Article 6.2

portfolio Oral

In accordance with Article 6.6

Module weeks 13-16 Module weeks 17-20

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Teaching

Module 5: French

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-05F

4 B 1.2 Spoken language skills and writing skills (e.g. chairing a meeting, giving a presentation, writing minutes, formulating a questionnaire) Competence 9

-seminars -lectures -workshop -consultation hours -presentations -feedback sessions -independent study

French Test French module 3 satisfactory

80% If <80%, retake course.

16 x 1.5

Examinations

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

M-HH-05F Portfolio Attend- ance

1 0

In accordance with Article 6.2

Oral (group presentation) Participation Passed/Not passed (failed)

In accordance with Article 6.6

Module weeks 16-19

Module weeks 19-20

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Teaching

Module 5: Hotel Strategic and Change Management Spanish A

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-05SA

4 B 1.2 Spoken language skills Competence 9

-Seminars -Lectures -Workshop -Consultation hours -Presentations -Feedback sessions -Independent study

Spanish Test Spanish module 3 satisfactory

80% If <80%, retake course.

10 x 1.5 = 15 hours

Examinations

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

Portfolio Attend- ance

1 0

In accordance with Article 6.2

Oral (5 items, 10 minutes) passed/not passed (failed)

In accordance with Article 6.6

Module weeks 13-16 Module weeks 17-20

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Teaching

Module 5: Spanish b:

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

M-HH-05F

4 B 2.1 Spoken language skills Competence 9

-Seminars -Lectures -Workshop -Consultation hours -Presentations -Feedback sessions - Independent study

French Test Spanish module 3 satisfactory or internship in Spain and approval of lecturer

80% If <80%, retake course.

10 x 2 = 20 hours

Examinations

Partial examinations

Weighting factor

Resit Examination format

Period of validity Unit examination week

Resit week

Oral Attend- ance

1 0

In accordance with Article 6.2

Oral (5 items, 10 minutes) Passed/Not passed (failed)

In accordance with Article 6.6

Module weeks 13-16 Module weeks 17-20

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Teaching

Module 5: COMIN

ECs Competences to be acquired

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

Project Community Involvement

3 See individual description

Project work Dutch or English

Propaedeutic programme (foundation year)

n/a Spend at least 87 hours on project. Contact time with supervisor: as required.

Examinations

Module 5: COMIN

Partial examinations

Weighting factor

Resit Examination format Period of validity

Unit examination week

Resit week

n/a n/a If project unsatisfactory, new project

Project report n/a n/a n/a

Year 3, Module 6 - Minors or exchange programme or transfer minor Prior to module 6, the student chooses a profile. The HMSM offers three profiles:

- Hotel Management - Food Service - Horizons in Hospitality

In module 6, the student can choose from the following options:

1. Taking two minors

2. or an exchange programme 3. or the transfer minor, which is offered by the Faculty of Commercial and Financial

Management

Sub 1: A student chooses one compulsory HMSM minor (15 ECs) that is in keeping with

his/her profile. In addition, the student chooses a free minor (15 ECs). This can be another HMSM minor/profile minor, or a minor from another Zuyd study programme. Students can also choose the YPO (Young Professionals Overseas) programme. A placement within the scope of this programme also counts as a free minor. Students can also choose to take a minor offered via Kies op Maat. However, conditions apply: (1) The student must demonstrate that the minor is appropriate to his/her chosen course of study, and (2) a similar minor must not be available within Zuyd.

Overview of minors compatible with HMSM profiles:

Hotel Management profile Revenue and Real Estate Management minor (periods 1 and 3)

Creating Customer Delight minor (periods 2 and 4) Food Service profile: Food Service minor (periods 1 and 3) Gastronomy minor (periods 2 and 4) Horizons in Hospitality profile: Horizons in Hospitality minor (periods 1 and 3) Free minors (compatible with every profile): New Business minor, Tourism Footprint minor Sub 2: An exchange programme can be chosen in module 6 (30 ECs) instead of following

minors. This programme is followed at one of the HMSM's partner universities. Conditions: (1) The study programme to be followed must be approved in advance by the Board of Examiners. (2) The choice of subjects must link up with the profile chosen by the student.

If too many students register for a minor, selection of the candidates will take place based on academic results for modules 1-5.

Sub 3: Admission requirements apply to the transfer minor with regard to the academic progress and results of the student, and his/her level of English. The guidelines are described in a separate document that can be found on Infonet. In addition, the student must sit an entrance examination, which – if necessary – will serve as a

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selection instrument (requirement of Faculty of Commercial and Financial Management).

The transfer minor may also be followed as an extracurricular programme, after module 6 or following completion of the management internship.

(Note: From February 2016, it will no longer be possible to follow the transfer minor instead of module 7.)

Descriptions of the eight minors offered by the HMSM.

Minor Horizons in Hospitality (Horizons in Hospitality profile minor, also Zuyd minor)

Study unit ECs Competences Link with PSPP

Teaching forms and methods

Language

Admission requirement

Attendance requirement

Contact hours

Minor in Horizons in Hospitality

15 The student: - Develops a vision regarding the term

'hospitality' and its application in a domain of his/her choosing, substantiates this in a document (based on dialogue with experts as well as literature studies and field studies), and presents this in a format of his/her own choosing (e.g. a paper, presentation, blog, vlog or poem).

- Within a Horizons team, professionally organizes a component of the minor programme and uses this to create value for internal and external stakeholders of the profile Horizons in Hospitality. The student reflects on these activities in a PDCA report and develops a manual for the following Horizons team.

- Challenges him/herself to set personal goals based on his/her ambitions (reflection document) and the objectives of the minor. Further elaborates and realizes this during the minor (HinH Journey). Reflects on, describes, and illustrates this journey in a 'journal' and during an oral assessment. During this assessment, it will also be determined whether the student has mastered the desired substantive knowledge and is able to work with it.

- As part of a group, designs a hospitality

1, 2, 8, 9, 10 1, 2, 7, 8, 9, and 10 1, 2, 9, and 10 1, 2, 3, 4, 5, (6), 7, 8, 9, 10

- Lectures/guest lectures

- Workshops - Group meetings

(interactive learning sessions)

- Meetings with professionals (often on location)

- Working in a project team

- Peer review (with supervisors and other project teams)

- Co-creation - Independent

study

Dutch and/or English Dependent on the participants

Propaedeutic phase passed

Yes If not passed: additional assignment

approx. 10 per week Further: Individual supervision by appointment with coach/supervisor

Table 1 Teaching

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concept and/or solution at a strategic level as commissioned by an organization that is looking to add value to hospitality, and produces both oral (presentation) and written advice (recommendations and process report) in this regard.

Table 2 Unit examinations

Partial examinations (15 ECs awarded once all components have been successfully completed)

Weighting factor

Resit Examination format Valid until Unit examination week

Resit week

Individual Horizons Product

20% Yes Development, substantiation and presentation of product (e.g. paper, poem, vlog)

In accordance with EER

weeks 5-7 (formative, linked to feedback moment)/week 10 (summative)

10 or following period

Horizons Team assignment

10% Yes Performing a team activity, such as organizing a tour, social media, programme, etc.

week 9/10 10 or following period

Horizons Project 40% Yes Performance of a project, describing and presenting an advisory project

week 9/10 10 or following period

Oral assessment and reflection report/ HiH Journey

30% Yes Drafting a 'journal' that presents a picture of the learning process over the course of the minor (HiH Journey), and assessment based on this 'journal'.

Week 6/week 10 10 or following period

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Table 3 Miscellaneous

Allocation of places and costs

Method of support Preparation/attitude required of student and compulsory reading

The minor is accessible to Zuyd students via registration in OSIRIS. Min. no. participants: 15 Max. no. participants: 45 Students of Hotel Management School Maastricht with the Horizons profile Have priority in terms of enrolment Costs

Individual Horizon Product: individual supervision and peer feedback per team.

Substantively preparing for every session, reading books and articles, collecting relevant information for the project, collaborating on organization module (=assignment: tour, reception of guest lecturers, social media etc.) Open-minded, flexible, taking responsibility for the learning process, willing and able to work with others, attending all meetings/sessions, inspiring others, and looking for new horizons. Required: Boswijk, A. Peelen, E. & Olthof, S. (2011). Economie van Experiences Pearson Education Benelux.

or the English-language version Boswijk, A. Peelen, E. & Olthof, S. (2012). Economy of Experiences. The European Centre for The Experience and Transformation Economy. And: Hokkeling, J. & Mar de, L. (2012). Mood Maker. Het ontwikkelen van gastvrije bedrijven ('Mood Maker.

Developing hospitality in companies') Boom/Nelissen, first or second edition Additional literature of choice (appropriate to the assignments) +/- 25 Euro excursion costs. If the student is not willing or able to pay, then he/she must find out – on

their own initiative (i.e. by reading up, via interviews) – what was put forward during the excursion.

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New Business Minor (free minor, compatible with all profiles, also Zuyd minor)

Table 1 Teaching

Study unit

ECs Competences Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement *

Contact hours

Minor: New Business Entrepreneurship/ Intrapreneur- ship

15

Competence 1: Creating value for stakeholders with attention to hospitality

- The student designs (either individually or as part of a group) a creative idea/concept for a new or existing company, within which personal ambitions, individual strengths and weaknesses and developments are taken into consideration.

- The student demonstrates (either individually or as part of a group) that he/she is capable of thinking outside the box, which enables him/her to put him/herself in the guest's shoes.

- The student designs (either individually or as part of a group) a unique value proposition that is at the heart of the business model.

Competence 2: The development of a vision of changes and trends in the external environment, including attention for the development of relationships, networks, and chains

- The student demonstrates (either individually or as part of a group) that he/she is capable of identifying opportunities whilst keeping in

A student-oriented approach applies. Students formulate their own objectives and show how they believe they will achieve them. Teaching forms and methods

- Trend tours - Workshops - Lectures - Practice

pitches - Feedback

moments

If international students participate, the minor will be offered in English. Depending on the size of the group, teaching may also be given in Dutch. So far, there has been a mix (both Dutch and English-taught). Students from the Dutch-taught track are permitted to write the final reports in Dutch.

Propaedeutic phase passed

Yes, students must have attended at least 80% of the meetings/sessions.

Approx. 10 hours per week.

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mind the needs and wishes of the consumer. - The student conducts (either individually or as

part of a group) proactive and independent practically oriented research, paying attention to market potential, trends, similar concepts (competition) and the target group(s).

- The student makes use (either individually or as part of a group) of relevant and up-to-date sources for the purposes of the research, based on which the original idea will be adjusted.

- To the greatest extent possible, the individual student will make use of the expertise, insights, and/or experiences of experts within his/her network.

Competence 6: The analysis of financial and legal aspects that must be taken into consideration when launching an idea/concept on the market

- The student demonstrates (either individually or as part of a group) that he/she is aware of the impact of legal aspects relating to launching the idea/concept on the market.

- The student analyses (either individually or as part of a group) what investment will be required and how it will be funded.

- The student devises (either individually or as part of a group) an operating budget, taking into account a number of scenarios.

- The student calculates (either individually or as part of a group) what level of turnover must be realized, bearing in mind the objectives that must be achieved.

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Competence 8: The initiation and creation of hospitality concepts, products, and services in independent and enterprising ways

- The student designs (either individually or as part of a group) an innovative concept with a corresponding business model. Based on practically oriented research, the original idea/concept will be adjusted.

Competence 9: Social and communicative competence

- The individual student proves that he/she is capable of effectively working together as part of a team.

- During a pitch, the student (either individually or as part of a group) convinces the jury of the idea/concept's added value and presents 'hard, quantitative' facts/data as evidence.

Competence 10: Self-managing competence

- The student reflects on his/her personal and professional development.

- The student demonstrates that he/she is capable of change based on the insights acquired.

- The student substantiates which activities he/she conducted in order to improve his/her competences relating to entrepreneurship / intrapreneurship.

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Table 2 Unit examinations

Partial examinations Weighting Standard Resit Examination format

Valid until Resit

Report 1 (business model)

50% At least 5.5 Yes Final reports and pitch

In accordance with EER

Week 9 Week 10 of the same period or semester (2 or 4) or in week 10 of the subsequent period or semester (1 or 3)

Report 2 (self-reflection)

30% At least 5.5 Yes Week 10 Week 10 of the same period or semester (2 or 4) or in week 10 of the subsequent period or semester (1 or 3)

Pitch/defence 20% At least 5.5 Yes

Week 9 Week 1 or 2 of the subsequent period (1 or 3)

Interim assignments (subject to preconditions)

At the end of week 2, students submit a report on the idea and/or concept. They receive a 'go' or 'no go' response on the basis of this. Feedback moments are organized on multiple occasions throughout the minor. Assignments are also provided by lecturers/guest lecturers during the minor.

Table 3 Miscellaneous

Allocation of places and costs

Method of support Preparation by student / compulsory reading

New Business is accessible for all Zuyd students. In the event of oversubscription, students from the Hotel Management School Maastricht will be given precedence. The minor is offered in periods 2 and 4. Min. no. students: 15 Max. no. students: 65 Costs: Max. costs of trend tour: 100 euros. If the student is not willing or able to pay the costs, then he/she will be given an additional assignment (e.g. research, a book report).

Students will receive feedback on numerous occasions throughout the minor.

Required reading: Disciplined Entrepreneurship, Bill Aulet.

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Minor: Creating Customer Delight across cultures! (Hotel Management profile minor, also Zuyd minor)

Table 1. Teaching

Study unit Number of

ECs

Competences and learning achievements / level 2

and 3

Link with

PSPP

Teaching method langua

ge

entry

requiremen

ts

Attendance

minor

Creating

Customer

Delight!

15 ECs Competence 1:

-As part of a group yet with a large degree of independence, the student will – based on a specific vision – develop valuable and innovative concepts or share concepts for hotels or other types of hospitality-related businesses. Competence 2:

-As part of a group and for a specific client, the student will make recommendations regarding change aspects stemming from the creation of Customer Delight within a hotel/hospitality environment.

-The student devises plans that strengthen the hotel's customer and business relations by developing networks and collaborations as part of the strategy definition. Competence 3:

-As part of a group, the student conducts analysis/research focusing on the development of policy frameworks for hospitality organizations, based on which a Customer Delight value creation concept will be developed and presented. Competence 4:

1,2,3,

4,5,6,7,8,9,10,

Level 2/3

Lectures, guest

lectures/

- Group

sessions/pods and

interactive meetings

- The teaching is

shaped by means of

co-creation (various

roles can be

distinguished such

as excursion

organizer/host/vide

o-room

owner/content-base

owner/relationship

manager).

- Meetings with

professionals,

sometimes on

location

- Excursion

- Projects in

teams/pods

English Propaedeutic phase passed Knowledge of strategic management and services marketing is required. In addition to this, students must have an affinity with the world of hospitality in general and the hotel industry in particular. They should also have basic

Full

attendance

is required.

Students

may only be

absent with

good reason

and with

written

approval

from the

coordinator.

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-As a member of a group, the student develops concrete aspects of the HR plans stemming from the proposed concept. Competence 5:

- The student compiles and creates professional products based on a vision/dream, a formulated concept, innovative design/creation results stemming from the innovation process, which are subsequently described in a practical and feasible manner.

-Within the management approach, the student formulates and describes aspects that must be involved during processes and changes, including the implementation.

knowledge of research and an investigative attitude.

As work is

done in

smaller

groups,

students are

expected to

adopt a

collegial

attitude and

participate

actively.

Competence 6:

- Wherever necessary and relevant within the context of the clients, the student identifies financial and legal facts and facts relating to the internal process and corresponding conclusions as a basis for boosting cohesion and interaction/interrelationships with the goal of creating Customer Delight.

-The student identifies facts relating to the hotel/hospitality organization, the internal and external environment, and the conclusions stemming therefrom as a basis for boosting cohesion and interaction/interrelationships with the goal of creating Customer Delight. Competence 7:

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-The student applies the Business Generation Model, Value Proposition Canvas and the Service-Profit Chain Model as a basis for designing implementable change processes as part of the creation process.

-By making use of the PDCA cycle, the student creates relevant professional products relating to the implementation of change processes within a hotel environment. Competence 8:

-As part of a group and as an individual group member, the student designs and compiles hospitality concepts or components of concepts, based on an independent viewpoint, a vision, and an enterprising attitude, and presents these concepts in the form of relevant products.

Competence 9:

-Based on reflection on his/her own behaviour, the student takes the initiative to make a contribution to the teaching programme as a whole and the group process, focusing on realizing shared values and with particular attention to cross-cultural relationships with guests and staff. Competence 10:

-Both individually and as part of a group, the student represents standards and values independently and interpersonally.

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Table 2 Examination

Examination components Weighting Standardization Resit Examination Validity Week Examination

Week Resit

Theory examination 40% At least 5.5 Yes Written test Two resit opportunities per year

7 10

Participation 20% At least 5.5 for the three participation components

Yes 1. Attendance and active participations in meetings

2. Peer ranking 3. assignments

'Resits' comprise of an alternative assignment that relates to the failed component.

9 10

Project report (written)

and presentation of the

concept that has been

developed.

This concept is the result of

a project carried out

independently by a project

group on the basis of a

question from the client.

20% At least 5.5 Yes The assessment will be conducted by a research supervisor from within the minor.

If a non-passing mark (less than 5.5) is also achieved for the resit of this component, then the resit will consist of an alternative assignment related to the missing component.

9 10

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Individual oral assessment: reflection on and description of their own learning process with regard to the project report and the concept developed.

20% At least 5.5 Yes The oral assessment is held by two supervisors from the minor.

If a non-passing mark (less than 5.5) is also achieved for the resit of this component, then the resit will consist of an alternative assignment related to the missing component.

9 10

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Table 3 Miscellaneous

Allocation of places and costs Explanation of method Supervision

Preparation and required reading

Open registration; minor is open to all Zuyd students. Registration via OSIRIS. Minimum number of participants: 15 Maximum number of participants: 45 In cases of oversubscription, students from the Hotel Management School Maastricht with the profile Hotel Management have precedence. Costs: Max. costs of trend tour: 100 euro If the student is not willing or able to pay the costs, then he/she will be given an additional assignment (e.g. research, a book report).

Project: students conduct research and create a concept in groups comprising three to four students.

Students look for sources

independently. These could be

written sources or digital or

virtual sources.

Therefore, the gathering of

relevant sources with

information on the Creating

Customer Delight domain is the

result of a growth process during

the minor.

Knowledge transfer and coaching

Preparation: everyone Required reading: Title: When Digital Becomes Human: The Transformation of Customer Relationships. Author: Van Belleghem, S. Edition: 1 Copyright: 2015 ISBN-10: 0749473231/ISBN-13: 978-0749473235 Publisher: Kogan Page (28 April 2015) Language: English/Paperback: 208 pages Title: The Connected Company Authors: Gray D., Vander Wal, T. Edition: 1 Copyright: 2014 ISBN-10: 1491919477 /ISBN-13: 9781491919477 Publisher: O'Reilly Media (13 December 2014) Language: English/Hardcover: 312 pages relevant articles/digital/visual sources

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Gastronomy Minor (Food Service profile minor, also Zuyd minor)

Teaching

Study unit

ECs Competences

Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement*

Contact hours

Minor in Gastronomy

15 Competence 1: The creation of value through hospitality in hotels and the hotel function Learning objectives: As part of a group and under supervision, the student creates a culinary hospitality concept based on convincing and substantiated meal and environment choices with the goal of providing added value to the stakeholders concerned. Competence 2: The development of a vision of changes and trends in the external environment and the development of relations, networks, and chains Learning objectives: As part of a group and under supervision, the student translates social nutritional trends and technical product developments in the fields of nutrition and hospitality (identified by the student him/herself) into newly designed and substantiated culinary and gastronomic concepts. Competence 5: The set-up, management, and improvement of business or organizational processes Learning objective: As part of a group and under supervision, the student constantly reflects on existing and new gastronomic concepts and adjusts the organization based on external

Lectures

Seminars

Literature study

Consulting sources

Reporting

Working in project teams

Portfolio

Company visit

Guest lectures

Workshops etc.

English, unless the group is Dutch-speaking

Propaedeutic phase passed

Yes At the lectures on Sustainability and in practical lessons In the final project (= real-life event) active participation

10 hours per week

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trends and internal requirements, in order to maintain or boost his/her own gastronomic concept. Competence 8: The initiation and creation of hospitality concepts, products, and services in independent and enterprising ways Learning objective: As part of a group and under supervision, the student implements the concept he/she designed according to their own schedule and taking into account the value creation for the stakeholders, following reflection on existing gastronomic concepts and comparison with new concepts, manifest via a gastronomic event organized by the student. Competence 9: Social and communicative competence. Learning objective: The student performs at Bloom level 5 (affective domain), i.e. he/she possesses a system of standards and values (his/her own convictions, ideas, attitudes, etc.), within which controlled (consistent and predictable) behaviour is displayed such as self-assured and independent performance, professional commitment with regard to ethical issues, and adaptability in the face of changing personal, social and emotional circumstances.

If all the components of the minor have been successfully completed, the 15 ECs will be awarded.

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Examinations

Partial examinations Weighting

Standard Resit Unit examination format

Validity

Unit examination week

Resit week

Test 1: Final Test 0.5 bonus points can be earned by means of three smaller tests Weighting: Gastronomy: 50% Sustainability: 25%

Food Science: 25% (Each 5.5 or higher, incl. bonus)

70% All components: at least 5.5, including bonus

Yes, only for final test.

Tests, open questions

Week 8 (3, 5, 7 for the smaller tests)

Week 10

Test 2: Final project (dinner or lunch for guests during which knowledge is put into practice) The final project consists of:

Final presentation: 50% > 5.5

Final report: 50% > 5.5

30% At least 5.5 Yes, a substitute assignment will then be formulated.

Real-life event

Week 9 Week 9

1 Attendance for Sustainability is required and the student must hold a presentation. If the mark is below 5.5, the student receives a substitute assignment.

Miscellaneous

Allocation of places and costs Method of support Preparation by student / compulsory reading

Open registration, across Zuyd, via OSIRIS.

Min. no. participants: 15

Max. no. participants: 40 In cases of oversubscription, students from the Hotel Management School Maastricht with the profile Food Service will be given precedence. Costs: no costs

Supervision by specialist professionals

Klosse, P.R., The Essence of Gastronomy, 2013, CRC Press, ISBN: 978-1-4822-1676-9

McGee, H., On Food and Cooking, 2010, Hodder & Stoughton General Division, ISBN:

978-0-3408-3149-6 (or the Dutch version entitled Over eten en koken, 2013, Nieuw

Amsterdam Publishing, ISBN: 978-90-468-1393-5

Several articles on Blackboard for Sustainability

Information on Blackboard

Presentations

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Minor Revenue & Real Estate Management in Hospitality (Hotel Management profile minor)

Table 1 Teaching

Study unit ECs Competences and learning outcomes Link with PSPP

Teaching forms and methods

Language

Admission requirement

Attendance requirement

Contact hours

Minor in Revenue & Real Estate Management

15 The student is able: Competence 1: - to apply the principles of revenue management on a daily basis as a component of the long-term RM policy based on value creation and profit (for both guests and owners). - to calculate the cash flow arising from expected operation. - to calculate the value of the immovable property on the basis of the aforementioned cash flows. - to create, modernize, and improve a hotel in collaboration with several stakeholders (investors, developers, hoteliers, etc.). Competence 2: - to recognize relevant external trends in terms of marketing, architecture, and design, and translate these into a strategic vision. - to produce forecasts and use these to support revenue management. Competence 3: - to align day-to-day revenue management with the mission and vision of a hotel and developments in the market.

1, 2, 3, 5, 6, 8, 9, 10

- Lectures/guest lectures - Workshops - Group meetings/interactive learning sessions - Meetings with professionals, sometimes on location - Working in a project team - Peer review

English

Propaedeutic phase passed

Yes, attendance is required at 85% of the meetings If not passed: RETAKE THE MINOR

approx. 10 per week Further: supervision by lecturer

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Competence 5: - to determine which revenue management system is the most suitable for a given hotel. - to take account of sustainability and the ecological effects on the property, property management, and operational management. Competence 6: - to examine the short-term and long-term profitability of a decision and assess the legal boundaries and options with regard to gathering the necessary information for carrying out revenue management. - to take account of local, national, and European laws and regulations with regard to architecture and revenue management, and incorporate these in strategy, tactics, and operational management. - to formulate a budget. Competence 8: - to determine a new catering destination for existing property (depending on the project assignment). While it is not necessary to formulate a business plan to this end, the student should be able to determine the value and/or the return on investment of this property on the basis of the operation expected. - to develop a concept, product, or service and formulate a plan of action for this. To achieve this, the student uses his/her creativity and previously acquired expertise. Competence 9: - to present the results of practically oriented research to the client and lecturers. - to work independently in a group. - to plan, organize, and work in a systematic and result-oriented manner. - to give and receive feedback.

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- to maintain professional contact with the client. - to advise a client in terms of creating value for the guest and the owner. - to understand the ethical dilemmas that the revenue manager faces and take account of these in making decisions relating to revenue management. Competence 10: - providing and receiving feedback on the basis of techniques learnt from M5 project working, but now entirely independently

Table 2 Unit examinations

Partial examinations Weighting factor

Resit Examination format

Valid until

Unit examination week

Resit week

Participation in DBL classes, Asset Management, OMP, Architecture and Design classes, and reflections on guest lectures

20% Maximum of one extra assignment to compensate a missed meeting, in consultation with the coordinator of the minor. If the attendance requirement of 85% is not met, then the minor must be repeated.

Assessment of participation by lecturers.

In accordance with EER

Week 6/8 In consultation with the coordinator of the minor.

Project report 40% Rewriting of project report Performance of a project, describing and presenting advice

Week 9 Week 10

Written knowledge test

40% Yes Knowledge test with open questions

Week 7 Week 10

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The 15 credits will be awarded in their entirety once ALL components have been concluded with at least a passing mark. Components for which a passing mark has not been achieved therefore cannot be compensated!

Table 3 Miscellaneous

Allocation of places and costs

Method of support Preparations/attitude required of student

Via registration in OSIRIS Costs: no costs

DBL: tutor Classes: tutor A/D: architect Project report: team

During minor: Proactive attitude, passion, initiative, professionalism, inspiration, open attitude, inquisitiveness: The student should seek in-depth understanding of revenue management, asset management, marketing, finance, valuation, statistics, Excel, and A&D on top of the level of the first two and a half years of the study programme.

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Tourism Footprint minor (free minor, compatible with all profiles, also Zuyd minor)

Table 1 Miscellaneous

Minor number of EC competences to be acquired

Link with PSPP work format

non-standard language prerequisite

attendance requirement*

contact hours

Minor: Tourism Footprint Subjects 1. Planet The Future of our Planet: relation sustainability & tourism development 2. People 3. Future tourist profiles: Tomorrow’s tourist up to 2030 3. Profit Tour operating in practice: international study trip 4. Current issues: Tourism trends and cool & sustainable developments 5. Planet-People-Profit World heritage: Conserving culture and nature for the future

Learning objective for competence 1 1. The student demonstrates his/her ability to work together with hospitality/tourism entrepreneurs/organizations in 'network hubs' within the scope of tour operating and tour guiding, for example, by making concrete bookings in relation to local and international transport, accommodation, attractions in tourist areas, with an eye for specific local attractions and respect for nature and the environment in the broadest sense of the word. 2. The student conducts research into the tense interplay of maintaining World Heritage and the interests of commerce and tourism. This research, which results in a research

Comp. 1, 2, 5, 7, 8, 9, 10

- Lectures - work meetings - Guest lectures - Project - Feedback sessions - Excursions in the

field Study trips

English, if international students present

Propaedeutic phase passed

yes / for lectures field trip

Estimate: 100 hours/10 weeks Study trips entail many contact hours.

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report, is done individually or in a pair with the goal of identifying concrete/new market opportunities and bottlenecks. Learning objective for competence 2 By means of different yet simple desk and field research techniques and by adopting a critical research attitude, the student develops his/her own vision of the possible consequences of current political, climatological, economic, and socio-cultural activities on the tourism sector. Learning objective for competence 5 The student formulates recommendations relating to people/planet/profit based on conclusions drawn from an analysis of a concrete World Heritage case study based on provided research. Learning objective for competence 7

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The student makes a proposal to improve the balance between the oft-conflicting commercial interests relating to tourism on the one hand and sustainable conservation on the other, by making implementable change proposals based on various tourism case studies. Learning objective for competence 8 The student designs an attractive and innovative programme component for a study trip within an existing concept. Learning objective for competence 9 1. During various excursions and study trips, the student demonstrates his/her cross-cultural skills within the context of an international group of students in an international tourism market. The student demonstrates that he/she takes responsibility and assumes a leadership role

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during these extracurricular activities.

2.

The student organizes an attractive and innovative study trip of his/her own design that calls upon independence, professional commitment, adaptability, and problem-solving skills. (Bloom level 5, affective domain) 3.

The student demonstrates analytical insight and reflective skills by communicating the research results and experiences to an audience in an effective and attractive professional presentation. Learning objective for competence 10 By independently reflecting on the personal development and the knowledge areas presented, the student substantiates a possible choice of career within the Tourism field within Horizons in Hospitality.

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Table 2 Testing

Partial examinations

Weighting

Standard Unit examination format Valid until Unit examination week

Resit / week

case study 20% At least 5.5 open book test

In accordance with EER week 2

Yes / 10

International study trip

40% At least 5.5 oral assessment/ individual

week 5

Yes / 10

research report 20% At least 5.5 report/indiv. or pairs week 8/9 Yes / 10

report defence/presentation

20% At least 5.5

presentation/defence

week 8/9

Yes / 10

Table 3 Miscellaneous

Allocation of places and costs

Extra details Method of support Preparation by student / compulsory reading

Zuyd minor Free registration (OSIRIS); also for other Zuyd students. Min. no. participants: 15 Max. no. participants: 35 In cases of oversubscription, students from the Faculty of Hotel and Facility Management and the Hotel Management School Maastricht take precedence. If there are sufficient participants, the minor will be offered in periods 2 and 4.Costs: See the 'Extra details' section opposite.

The minor involves multiple excursions: in the local region (Parkstad), at the national level (Randstad), and a study trip to a European destination that can be easily reached with a low-cost airline. The study trip will involve costs: Participants in the minor organize travel themselves and are therefore responsible for the schedule and price of the trip within the EU. Price indication: €300

Coaching and tutoring Up-to-date information and publications at the beginning. Use literature via the library and from the media. Students do not need to purchase books.

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Essentials in Food Service minor (Food Service profile minor)

Teaching

Study unit

ECs Competences/learning objectives

Link with PSPP*

Teaching forms and methods

Language Admission requirement

Attendance requirement*

Contact hours

Minor Essentials in Food Service

15 Learning objective for competence 1 As part of a group and via individual, independent study, the student designs an innovative gastronomic concept that incorporates finance, marketing, purchasing, sales, customer journey, product category, and category management, and is compatible with a variety of lifestyles and moments of use by the end-user (i.e. the guest and/or client). Learning objective for competence 2 The student explains the balance of forces within the current food chain based on an analysis of preselected sources carried out independently yet as part of a group. Learning objective for competence 3 Based on advice formulated as

Comp. 1, 2, 3, 6, 7, 8, 9, 10

- Guest lectures - Seminars - Excursions in the field - Independent study - Feedback sessions ('cycle of profit') - Working on various project assignments - Presentation of project

Dutch Propaedeutic phase passed

Yes 85% attendance, 100% in cases of guest lectures and excursions. If a student's attendance is inadequate, they must complete an additional written assignment.

420 study load hours divided over ten weeks, with an average of 18 contact hours per week

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part of a group, the student compiles strategic policy proposals. Learning objective for competence 6 As part of a group yet with a large degree of independence, the student – via an analysis – accounts for the external environment and internal business processes (financial, legal, marketing, and customer-journey aspects) for the purposes of developing a new food-service outlet. Learning objective for competence 7 As part of a group yet with a large degree of independence, the student formulates an outline of an implementation plan for the implementation of the recommended solution. Learning objective for competence 8 Proactively, independently and as part of a group, the student designs a new gastronomic concept, product, or service within the context of a provided in-basket assignment. This

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concept will be selected by the group based on an internal and external analysis and will help boost the organization's profitability. Learning objective for competence 9 The student performs at Bloom level 5 (affective domain), i.e. he/she possesses a system of standards and values (his/her own convictions, ideas, attitudes, etc.), within which controlled (consistent and predictable) behaviour is displayed such as self-assured and independent performance, professional commitment with regard to ethical issues, and adaptability in the face of changing personal, social, and emotional circumstances. Learning objective for competence 10 By independently reflecting on the personal development and the knowledge areas presented, the student substantiates a possible choice of career within food service.

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Examinations

Partial examinations (15 ECs awarded once all components have been completed with a passing mark)

Weighting

Standard Resit Examination format

Valid until Unit examination week

Resit

Participation in group meetings (knowledge circulation)

7% See attendance requirement

Yes, additional assignment

Written report, weekly presentations

In accordance with EER

Week 9 of the minor

Week 10

Phase: assessment of progress on project report

formative Yes Assessment of midterm report by lecturer

In accordance with EER

Weeks 3-5-7 Week 10

project report (on product development and the 'route to market')

33% At least 5.5 Yes Project assignment, Producing reports

In accordance with EER

Week 8 Week 10

Oral presentation of final report (in Dragons' Den format)

13% At least 5.5 Yes Presentation for professionals

In accordance with EER

Week 10 Week 10

Personal Insight Guide/Personal Development Plan

33% At least 5.5 Yes Individual portfolio

In accordance with EER

Week 9 Week 10

Individual oral assessment

14% At least 5.5 Yes Oral assessment In accordance with EER

Week 9 Week 10

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Miscellaneous

Allocation of places and costs

Supervision Preparation Method of assessment

Hotel Management School Maastricht minor Based on open registration, a maximum of 35 students may participate. Minimum: 15 students. The minor is offered in periods 1 and 3.

Striving for a 'learning community': - student-oriented - coaching by lecturers with professional knowledge - learning pathway is a continual assessment (lecturer-independent learning) - learning via e-learning and e-communication - progress of student is digitally monitored

The student works on his/her own portfolio (personal insight guide) over the course of the minor. This portfolio contains reports, reflection documents, and research results on the knowledge areas presented. Approach: 1. The student studies the literature. 2. The student participates in the meetings. 3. On the basis of the lecture and the groundwork, the group reaches 'shared values'. 4. The student translates steps 1, 2, and 3 into a concise reflection document.

In feedback lectures, the students are assessed on whether they are able to apply the acquired knowledge in practice. The student is responsible for the learning process; the lecturer monitors quality and level. The student reports on the learning process in a personal Inspiration Book

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Costs:

Cost of BME tour: +/- 300

euros. If the student is not willing or able to pay the costs, then he/she will be given an additional assignment (regional analysis + literature report).

Required reading: Syllabus Foodservice HHM 2015 Digitaal kennisplatform Foodservice (digital knowledge platform food service) Trendrapport Foodstep 2015 (trend report food step) Essentials in Foodservice 2015 Foodservice monitor FSIN 2015 Trendrapport Horeca en Consument (trend report hotel-restaurant-catering and consumer), Bedrijfschap Horeca en Catering (business group hotel-restaurant-catering and catering) www.foodinspiration.com Lecture materials of lecturers / guest lecturers NEVI purchasing syllabus Professional journals: FoodPersonality / Out of Home / Foodmagazine / Catering magazine Lecture materials of lecturers / guest lecturers / on Blackboard

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Year 4, Semester 1, Module 7 – Management projects

Learning objectives for module 7, linked to the PSPP competences

Learning objective for PSPP competence 1: Proactively, independently, and as part of a group, the student designs a solution strategy (described within an advice and research report) for an authentic management problem faced within the hospitality industry.

Learning objectives for PSPP competence 2: Proactively, independently, and as part of a group, the student determines the implications of changes and trends in the market for the provided authentic management problem. The student concludes which consequences the selected solution strategy will have on the organization itself and its stakeholders.

Learning objective for PSPP competence 3: Proactively, independently, as part of a group, and based on information from primary and secondary sources, the student formulates fully substantiated management advice for the solution of an authentic management problem.

Learning objective for PSPP competence 4: Proactively, independently, and as part of a group, the student accounts for the HR implications of the recommended solution for the organization.

Learning objective for PSPP competence 5: Proactively, independently, and as part of a group, the student accounts for optimizations of the organization's operational processes, within the scope of the recommended solution to an authentic management problem.

Learning objectives for PSPP competence 6: Proactively, independently, and as part of a group, the student accounts for the financial and legal implications of the recommended solution strategy to an authentic management problem. Proactively, independently and as part of a group, the student determines KPIs in order to enable continual monitoring and optimization of the results of implementing the recommended solution via a PDCA cycle.

Learning objective for PSPP competence 7: Proactively, independently, and as part of a group, the student formulates a plan for the implementation of the recommended solution strategy and makes a proposal for monitoring the progress of this change process within a PDCA cycle.

Learning objective for PSPP competence 8: Proactively, independently, and as part of a group, the student designs a new or improved concept, product or service within the context of an existing hospitality organization. This concept will be selected by the group based on an internal and external analysis. It will help boost the organization's profitability or it will serve as the basis for setting up a new and profitable company.

Learning objective for PSPP competence 9:

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The student performs at Bloom level 5 (affective domain), i.e. he/she possesses a system of standards and values (his/her own convictions, ideas, attitudes, etc.) within which controlled (consistent and predictable) behaviour is displayed such as self-assured and independent performance, professional commitment with regard to ethical issues, and adaptability in the face of changing personal, social, and emotional circumstances.

Learning objectives for PSPP competence 10: 1. Based on independent reflection on his/her own performance and experiences in modules 1-7, the student substantiates his/her choice of management internship, with an eye to his/her future career. 2. Proactively, independently, and individually, the student formulates a PDP for the management internship.

TEACHING

Study unit ECs Competences (most important)

Link with PSPP Teaching forms and methods

Non-standard language

Admission requirement

Attendance requirement*

Contact hours

Module 7: Management Projects

30 - Proactively, independently, and

as part of a group, the student

designs a solution strategy

(described within an advice and

research report) for an

authentic management

problem faced within the

hospitality industry.

- Proactively, independently, and

as part of a group, the student

determines the implications of

changes and trends in the

market for the provided

authentic management

problem.

- The student translates the

solution to the problem into

consequences for the

Competence 1-10 To a greater or lesser extent, dependent on the project.

-Working on project -Lectures -Seminars -Guest lectures -Workshops -Consultation hours -Presentations -Feedback sessions -Pitches

Dutch and English If international students are participating, the language of instruction will be English. If it is an international project, all students will provide their reports in English.

At least 112 ECTS earned in post-propaedeutic programme

Yes Students spend at least eight hours per day on all working days on the projects. Project rooms are available between 8:00 AM and 9:00 PM. Absence is only permitted with the approval of the coordinator for Module 7.

80 hours of supervision In addition, contact hours in the supplementary lectures / guest lectures and workshops and through the use of knowledge vouchers.

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organization itself and its

stakeholders.

- Proactively, independently, as

part of a group, and based on

relevant information, the

student formulates fully

substantiated management

advice for the solution of an

authentic management

problem.

- Proactively, independently, and

as part of a group, the student

accounts for the HR

implications of the

recommended solution for the

organization.

- Proactively, independently, and

as part of a group, the student

accounts for optimizations of

the organization's operational

processes, within the scope of

the recommended solution to

an authentic management

problem.

- Proactively, independently, and

as part of a group, the student

accounts for the financial and

legal implications of the

recommended solution to an

authentic management

problem.

- Proactively, independently and

as part of a group, the student

In consultation with the client, the language of the advisory report/professional product can be attuned to the client's wishes (Dutch, English, German, French, Spanish)

Inadequate attendance can lead to a 'fail' (non-passing) mark for participation. This can in turn lead to unsatisfactory management input (see assessment) Attendance of all assessment components is required.

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determines KPIs in order to

enable continual monitoring

and optimization of the results

of implementing the

recommended solution via a

PDCA cycle.

- Proactively, independently, and

as part of a group, the student

formulates a plan for the

implementation of the

recommended solution and

makes a proposal for

monitoring the progress of this

change process within a PDCA

cycle.

- Proactively, independently, and

as part of a group, the student

designs a new concept, product

or service within the context of

an existing hospitality

organization. This concept will

be selected by the group based

on an internal and external

analysis and will help boost the

organization's profitability or

serve as the basis for setting up

a new and profitable company.

- The student performs at Bloom

level 5 (affective domain), i.e.

he/she possesses a system of

standards and values (his/her

own convictions, ideas,

attitudes, etc.), within which

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controlled (consistent and

predictable) behaviour is

displayed such as self-assured

and independent performance,

professional commitment with

regard to ethical issues, and

adaptability in the face of

changing personal, social, and

emotional circumstances.

- Based on independent

reflection on his/her own

performance and experiences

in modules 1-7, the student

substantiates his/her choice of

management internship, with

an eye to his/her future career.

- Proactively, independently, and

individually, the student

formulates a PDP for the

management internship.

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Examinations

Partial examinations*

ECs: total of 30/weighting factor

Resit Unit examination format

Period of validity Unit examination week Resit week

a. Management input (on the basis of four measurement moments)

4 ECs

Entirely new project

Four peer rankings and assessment by supervisor

According to the EER, provided components b, c, and d have been successfully completed (passed). If a student is required on the basis of his/her results to carry out a new management project, the evaluations/marks given in the first instance will cease to be valid. All components will be assessed from scratch.

Peer rankings take place in weeks 3, 7, 13, and 20. The first three have a formative character, while the last has a summative character. The supervisor/examiner can modify the evaluation on the basis of his/her frame of reference. (see the comment regarding attendance) Even if the student has had two unsatisfactory (not passed) interim peer rankings, the supervisor/examiner can issue a summative final assessment.

Following consultation, determine when the student will repeat the assessment.

b. Research report and advisory report**

20 ECs

Revision of report, one resit opportunity. If report cannot be defended, resit in a subsequent semester or a new project. If report can be defended, resit in current semester. If that is not possible: new project.

Written projects

According to EER. However: If the elements a and/or c are not successfully completed (passed), this mark ceases to be valid.

Week 4 Pitch 1 (optional) and in Week 6 Pitch 2 (compulsory), both with a formative character. Weeks 17-18 Summative assessment by an independent internal and external examiner.

In consultation between assessors and project group depending on the initial quality.

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c. Individual oral defence**

5 ECs

One resit in current module. If the resit is also not passed, a new project.

Individual oral defence

According to EER. However: If the elements a and/or b are not successfully completed (passed), this mark ceases to be valid.

Weeks 17-18 Summative assessment by an independent internal and external evaluator; supervisor is technical chairperson.

In consultation between assessors and student, but as soon as possible after gaining a pass mark for the research report and advisory report.

d. Completion of professional products and final presentation for client**

1 ECTS

One resit opportunity

Definitive version of professional products, presentation for client

According to EER. However: This mark ceases to be valid if components a and/or c have not been passed.

Week 20 Summative assessment of definitive version by internal, independent evaluator. Presentation will be assessed by supervisor and, if possible, by the client.

If possible, in the same week. The resit will be held without the client.

*protocols are available on Blackboard for all partial examinations/**see following table: arrangements with regard to examination

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Miscellaneous

Allocation of places

Supervision Preparation by student Agreements regarding examination

The M7 coordinator matches students and projects in consultation with profile coordinators.

Every project group has a fixed supervisor. In addition, students can 'buy' relevant support with knowledge vouchers. Following on from the two pitches (action plan / research design), the groups can receive feedback from multiple lecturers. With regard to the definitive research design, the supervisor receives advice from the Research Team at the Hotel Management School Maastricht.

Students must have successfully completed the first three academic years. They must have gained at least 112 of the required 120 ECs (as this is a requirement for progression to year 4). Students must successfully deliver all milestones in the project. They are expected to be working on the projects every working day from at least 9:00 AM to 5:00 PM in accordance with the criteria of the ten-step plan for competent completion of studies (Van Kempen & Keizer, 2011). The students are also expected to apply the knowledge that they have gained in the preceding three years. Where necessary, therefore, they will refer back to literature and lecture notes from other modules.

For partial examinations b and c: - The research report and advisory report and the corresponding professional products

are assessed by an internal and an external evaluator. The supervisor is not the evaluator. His/her role during the individual assessments is that of technical chairperson. He/she can be asked for advice/additional information by the evaluators;

- If the two assessors cannot reach a unanimous evaluation, then the module coordinator will appoint an examiner and an expert in the field to conduct a second assessment.

- NO DEFENCE of a research report and/or advisory report is possible if both the internal and external evaluators assess at least one of the categories in the evaluation protocol as POOR. In that case, no individual assessments take place.

- 'Resit' for report for which a defence is not possible: two options (to be determined following consultation between supervisor and evaluators): Resit in following semester or at a later date; to be determined in consultation with coordinator or students. Group is dissolved and students are allocated to new projects.

- The evaluation UNSATISFACTORY must be interpreted as: not yet satisfactory. A report is marked as unsatisfactory if at least one of the categories is evaluated as UNSATISFACTORY by both evaluators. A 'resit' for an unsatisfactory report can take place a maximum of once within the current module. For the resit, the components initially deemed not yet satisfactory will be reassessed. The maximum mark that can be gained for those components is SATISFACTORY (pass).

For partial examination d: - Partial examination d can only be concluded if partial examination b has been

awarded a satisfactory mark (pass). For partial examination d, the following aspects are considered: The manner in which all feedback is incorporated into the final products The presentation: judgement of the supervisor and the client

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Year 4, Semester 2, Module 8/Management internship

Learning objectives for module 8, linked to the PSPP competences

Learning objective for PSPP competence 1: In the course of the twenty weeks in which he/she carried out the internship, the student proactively, independently, and impeccably mastered a range of tasks at the management level within a hospitality-related organization under the supervision of a manager.

Learning objective for PSPP competence 2: The student independently formulates a management issue as a starting point for his/her own research on the basis of internal and external developments and taking into consideration all relevant stakeholders.

Learning objectives for PSPP competence 3: The student independently and proactively evaluates the mission, vision, and company policy to the extent that it is relevant to the department in which he/she works. Proactively, individually, independently, and based on information from primary and secondary sources, the student formulates fully substantiated management advice for the solution of a management problem faced by the internship company.

Learning objectives for PSPP competence 4: The student independently and proactively evaluates the internal communication channels and various leadership styles that he/she encounters within the company at which he/she is completing the internship. The student communicates effectively with all stakeholders relevant to the research project in order to formulate a proposal that can be implemented wherever possible.

Learning objectives for PSPP competence 5: The student controls the business processes at the management level within the department of the hospitality business in which he/she is an intern. On the basis of independent research by the student, the student suggests recommendations to optimize one or more of the existing business processes within the section in which he/she is an intern.

Learning objective for PSPP competence 6: The student shows how he/she has contributed to achieving the KPIs of the department of the hospitality business in which he/she is an intern.

Learning objective for PSPP competence 7: In an individual, independent, and proactive manner, the student formulates an implementation plan for improvements to the business process that has been the topic of his/her research, and submits a proposal for monitoring the progress of this change process within a PDCA cycle.

Learning objective for PSPP competence 8: On the student's own initiative and in an independent and individual manner, he/she develops a new or improved product, process, or service for the department in which he/she is an intern.

Learning objective for PSPP competence 9: The student performs at Bloom level 5 (affective domain) at the internship company, i.e. he/she has his/her own system of standards and values (his/her own convictions, ideas, attitudes, etc.), which translates into consistent and predictable behaviour such as self-assured and independent performance, professional commitment with regard to ethical issues, and adaptability in the face of changing personal, social, and emotional circumstances.

Learning objective for PSPP competence 10: The student proactively and independently reflects on his/her own performance by independently going through his/her own PDCA cycle with regard to personal, interpersonal, and professional development.

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Teaching – Module 8 – Learning objectives linked to the PSPP competences

Table 1 Teaching

Content ECs Most important competences

Teaching forms and methods

Language Admission requirement

Attendance requirement Contact hours

Module 8: Management Internship The student is an intern in a company or organization within the hospitality industry.

30 ECs Total

Competences 1-10 All PSPP competences are covered during the internship. The extent and level of these competences may differ depending on the nature of the internship and the scope of the internship assignment.

The student works in a company that is selected in consultation with the Internships Office at the Hotel Management School Maastricht. This is preceded by a selection procedure that involves both the study programme and the internship company. The student is supervised by a lecturer from the study programme and an internal supervisor on the work floor. The student regularly submits reports on the progress of the internship to the internship supervisor at the Hotel Management

Dutch for students in a Dutch-speaking country. English for students abroad.

The student can start the programme from year 4 if he/she has obtained at least 112 credits in the post-propaedeutic phase. The student is permitted to participate in the final assessment if he/she has received all of the programme's ECs except one (which he/she will subsequently receive for the assessment).

100% - 22 weeks including holiday leave (minimum of 20 weeks). If the student does not meet the set requirements, he/she must repeat the internship at another company and must also write the associated reports. The new internship is completed in the next period (semester), and the student must go through the selection procedure once more.

16 hours of supervision by the internship supervisor at the Hotel Management School Maastricht. This is in addition to the supervision provided by the internship company.

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School Maastricht; receives feedback; and carries out an internship assignment. The student writes an Internship Report (which includes the internship assignment) in order to complete the internship. The internship supervisor visits the student at the internship company, unless the student is a self-seeker. In some cases, the student is visited by a lecturer who is not his/her direct supervisor. It can also occur that a visit is not possible. If no visit is conducted, then the interview will be conducted via Skype/Bluejeans

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Table 2: Examination

Tests Weighting and standardization

Time of tests resit Validity

Written reports: - Personal Development Plan (PDP) - one first Arrival Report - three Periodic Reports - one final internship report, including the internship assignment report (=research project) Mark for completion of internship This mark is based on the criterion-oriented interview with the HMSM internship supervisor, conducted upon completion of the internship. During this interview, the interim

Mark for Internship Report: Based on the final Internship Report, including the report of the internship assignment (93.3%/14 ECs) Important information regarding the first Arrival Report and Periodic Reports: - Specific deadlines are given (see the adjacent column/guidelines on Blackboard), which the student must respect. If the student has problems with a deadline, he/she must contact the internship supervisor prior to the deadline in order to make a new arrangement. This must be done in writing. - Failure to meet report deadlines invokes certain consequences. See column 4: Resit Please note: The internship report must be approved (awarded a mark of at least 5.5) before a student can take part in

Reporting - PDP: is discussed prior to the beginning of the internship with the internship supervisor from the Hotel Management School Maastricht. first Arrival Report – week 1 - first Periodic Report – week 4 - second Periodic Report – week 8 - third Periodic Report – 4 weeks after the visit by the internship supervisor from the Hotel Management School Maastricht - Internship Report – the timetable will be communicated separately. Should a student have difficulties meeting one or more deadlines, he/she must contact his/her internship supervisor as quickly as possible. A new deadline will be established in writing in mutual consultation. Evaluation: – midterm evaluation: between

Mark for Internship Report Periodic reports: If the student misses one deadline without notifying the supervisor or receiving written permission to do so, then the student will receive an official written warning. If the student misses two deadlines without notifying the supervisor or receiving written permission to do so, then the maximum possible final mark for the report will be 5.5. If the student misses three deadlines without notifying the supervisor or receiving written permission to do so, then the report will be awarded a failing mark. As a passing mark for the report is a condition for the award of the final internship mark, this means the entire internship is awarded a failing grade. This means the student must complete another internship at a different company in the following semester at the earliest. Internship Report – If the first draft of the report is awarded a mark lower than 5.5, the student is given the opportunity

Please see the EER.

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assessment – as discussed during the internship supervisor's visit – and the final assessment will be taken into account. Final Assessment: Presentation and interview with the internship supervisor and a second assessor. (Takes place following the criterion-oriented interview.)

the criterion-oriented interview. The final assessment can only be taken if the student has been awarded all of the credits for the Bachelor's programme up to and including module 8. Mark for completion of internship In the criterion-oriented internship interview, the student's performance during the management internship will be assessed. The information provided by the internship company (two evaluations) will be taken into account during the criterion-oriented interview. The HMSM internship supervisor will determine the final mark. Please note: The criterion-oriented interview can only take place if the interim and final evaluations have been submitted by the company and the internship report has been awarded a mark of at least 5.5.

week 8 and 12, during the visit by the internship supervisor. – end evaluation by internship company: for all students: week 15 Criterion-oriented interview with internship supervisor: Date to be determined in mutual consultation. Final Assessment: Date to be determined in mutual consultation. Timetable for self-seekers: These students look for an internship themselves and do not use the network of the Hotel Management School Maastricht. They will not be visited by a supervisor from the programme if they are staying in a country to which visits are not conducted as standard. The same timetable applies to these students. - The PDP is discussed before the beginning of the internship with the internship supervisor from the school.

- First Arrival Report – week 1

to rewrite the report. – If the second draft (second opportunity) is also awarded a mark lower than 5.5, the student will be given a substitute assignment. This is assigned in consultation with the internship supervisor, Internships Office, and Board of Examiners. Mark for completion of internship If the student is awarded a mark lower than 5.5, then he/she will have to repeat the internship at another company and must also write the reports. The internship is planned for the next period or semester. If the requirements have not been met for the award of the mark for the internship component (see above), then the student must complete another internship at another company. The internship is planned for the next period or semester. Final Assessment Mark: If the mark for this assessment is lower than 5.5, the student will be given the opportunity to repeat the assessment at a date and time to be determined in mutual consultation. Premature termination of internship: If a student prematurely terminates his/her internship, then the reasons for this will be thoroughly examined and a new course of study will be determined in consultation with the Board of Examiners.

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Final Assessment Mark (6.7%/1 EC)

- Presentation during the assessment.

- Assessment stemming from the presentation.

Please note: The student will be admitted to the final assessment if the Personal Professional Profile (PPP) submitted in advance* has been sufficiently elaborated and if he/she has earned all of the other credits (239 ECs) within the HMSM Bachelor's programme. The final credit will be awarded for the final assessment. *The student will be separately informed of submission dates.

- First Periodic Report – week 4

- Second Periodic Report – week 8

- Third Periodic Report – four weeks after the interim evaluation by the internship company (halfway through the internship). - Final evaluation by internship company: week 15 - Internship Report: the timetable will be communicated separately. Should a student have difficulties meeting one or more deadlines, he/she must contact his/her internship supervisor as quickly as possible. A new deadline will be established in writing in mutual consultation. Criterion-based Internship Interview: The timetable will be communicated separately. Final Assessment: The time of the final assessment will be communicated separately.

Dismissal of student by the internship company prior to the official end of the internship: If the internship company asks a student to leave, then the internship will automatically be awarded a failing mark and the student must repeat the internship in its entirety at a different company in the subsequent semester. This rule also applies if the student has already completed the 20 compulsory internship weeks. Misconduct by the student during the management internship: If the programme believes the student to be guilty of misconduct during the internship, then the student can be awarded a failing grade for the internship. In such cases, the student must repeat the entire internship at another company. This rule also applies if the student has already completed the 20 compulsory internship weeks.

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Table 3: other

Selection procedure for management internship

Supervision Preparation by student / required reading

Costs

The student submits an internship portfolio that contains his/her internship application form, CV, and other documents. The student is invited by the Internships Office to attend a selection interview. If the Internships Office has allocated a place to a student, then the student is invited by the internship company to attend an interview. Students are permitted to look for an internship company themselves. Those who do are referred to as 'self-seekers'. However, this company must meet the requirements and conditions formulated and published on Blackboard. The Board of Examiners will either approve or reject the company.

- one supervisor from the company - one internship supervisor from the Hotel Management School Maastricht - a student completing an internship at an internship company from the network of the Hotel Management School Maastricht will receive a visit during the internship.

Preparation - one general introduction session, provided by the Internships Office - information meetings on the different regions in which students are completing internships - one internship and career event (at the School) - submit a personal internship application portfolio - appointment regarding the personal development plan (based on the PPP: Personal Professional Profile) with the internship supervisor at school prior to the start of the internship Literature The student applies the knowledge that he/she has acquired during the study programme so far (modules 1-7). He/she has all study materials available from the past 3.5 years. See information on the format of the content of the Internship Report on Blackboard.

€275 compensation for placement Students who use the School's internship network pay a contribution of €275. Students who are looking for an internship themselves do not pay this contribution. Students who started the course in September 2014 or thereafter do not need to pay this contribution. Additional costs that students must consider - Flight to internship destination - Visa (varies according to company and region) - Accommodation (varies according to company and region) - Vaccinations - Health insurance costs - Medical examination (varies according to company and region) - Personal liability insurance Please note: the internship pay that students receive varies according to the company and country in which the internship is taking place.

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1.3 Evaluation of the teaching

Evaluation instruments used by the study programme:

Evaluation instrument

Content Level Period Actor responsible for adjustment

Instruments used throughout Zuyd

Visitation Check of accreditation-worthiness

Programme 1x/6 years Dean

Internal audit and internal audit reports

Check on Zuyd Quality (accreditation-worthiness, Higher Education and Research Act-proof, Zuyd Educational Vision), programme improvement cycle

Programme At least twice every five years

Team manager

Programme-specific instruments

Written surveys for modules and minors

Check for the quality of education provision in accordance with Zuyd Quality and faculty goals

Programme and modules/minors

Once a year Team manager/ Quality-control officer/ in consultation with the Curriculum Committee

Own evaluations: lecturer evaluations

Student satisfaction with lecturer

Individual Once a year Team manager (during a performance review)

Student panels Student satisfaction with the teaching and the lecturers

Study unit (module and minor)

Dependent on specific situation for each module.

Module or minor coordinator in consultation with team manager and Curriculum Committee

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Evaluation of examination/test quality

Quality of oral and written examinations

Study programme and study units

Every year, in accordance with the Test Committee's annual schedule

Test Committee in consultation with those responsible for the test

Focus-group meetings

Quality of the teaching in relation to the needs of the professional field

Programme/major phase/specialization phase

At least once a year

Director, team managers

National Student Survey (NSS)

Quality of education in the experience of the student

Programme Annually Team manager/director

HBO monitor Quality of education in the experience of the alumnus

Programme Once per year

Team manager/director

The results of the evaluations will be used as follows in order to improve teaching: Written surveys, findings from student panels, and focus-group evaluations will be discussed during consultations between module and minor coordinators and the team manager, as well as within the Curriculum Committee. Based on these discussions, annual improvement plans will be formulated by the coordinators, who will present these plans to the Curriculum Committee. The committee will prioritize the contents of the plans, based on which a definitive annual plan will be formulated. Based on the Curriculum Committee's annual plan, the improvements will be initiated. Adjustment/improvement of minor points for attention within a module or minor will be made every year on the initiative of the coordinator. The results of the NSS and the HBO monitor, as well as the results of a visitation report and/or internal audit will be discussed within the management team. Every year, these discussions will address action points that must be translated into programme policy (e.g. professionalization of lecturers). In collaboration with coordinators and lecturers, the teaching team managers will ensure the action points are realized. Discussion of the lecturer evaluations will be conducted between the team managers and lecturers. These discussions will also result in agreements being made, e.g. with an eye to professional development.

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Chapter 2: Examination regulations, Hotel Management School Maastricht, 2017-2018

Examination regulations, Hotel Management School Maastricht, 2017-2018 Rules governing proper conduct of tests before, during, and after an examination are set out in the Examination Regulations. Any breach by a student constitutes improper conduct on the grounds of which the student can be excluded from further participation in the examination.

2.1 Structure of examinations and unit examinations Per year of enrolment, the student may sit at least one resit per unit examination. The Board of Examiners can make an exception to this rule based on the period within which a unit examination or resit can be offered by the study programme or sat by the student. In observance of the above, the unit examination system is structured as follows: - In the case of a resit, the student should take the most recently provided teaching materials as

the basis. - Taking an oral examination or resit via Skype is only possible with the permission of the Board of

Examiners. - Only tests that have not been passed can be re-sat, unless the board specifies otherwise in the

EER. - A student who believes that he/she could be eligible for the citation cum laude can submit a

request to the Board of Examiners to resit an examination that he/she has passed. - The period between sitting a unit examination and a resit for the same study unit must be at

least five working days. - Before the resit, the student must have been offered the opportunity to look at a marked unit

examination or resit of a unit examination previously taken. - A student may not take part in resits at the Hotel Management School Maastricht during the

operational internship. - A student may take part in resits at the Hotel Management School Maastricht during the

management internship.

2.2 Exemptions A student who believes that he/she is eligible for an exemption must request this no later than twenty working days before the start of the semester or period concerned. Any request received at a later date or time will not be processed. Module 1 is an exception to this. It is possible to request exemptions for module 1 until the end of academic week 2 of module 1. A student submits a request for exemption to the Board of Examiners. The result of the exemption is a 6.0. If the student wants to achieve a higher mark, he/she must take the test. All practical services in module 1 will be counted as practical exercises. There is a 100% attendance requirement for these practical services. No exemptions will be granted for these practical services. 2.3 Publication of examination schedule

The definitive examination schedule is published on Zuydnet no later than two weeks prior to the

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examination period, and is also sent to the students by e-mail. Further explanation and any other

additional conditions are found in the module descriptions on Blackboard.

2.4 Registration for unit examinations/resits Every year, each student has two opportunities to sit a unit examination for a particular study unit. Students are only permitted to sit unit examinations/resits if they are registered as a participant in Osiris. Students are obliged to register for unit examinations and/or resits via Osiris. This registration obligation applies to all OSIRIS test codes, i.e. also including oral examinations, practical services, portfolios, etc. Students can register for a resit between 30 and 4 days prior to the date of the test. (For example, if a resit takes place on a Monday, then students are able to register for the resit until the Thursday of the previous week.) The registration obligation also applies to resits from a previous academic year that have not yet been taken or must be retaken. Students who are not registered will not be permitted to take the examination. For information on registering, students can click on this link to an Osiris instructional video (http://media.zuyd.nl/p2gplayer/Player.aspx?id=dPLpB). Students must check in his/her academic progress overview whether the registration is visible! The student will also receive immediate e-mail confirmation of the registration from OSIRIS after registering. If a student does not receive a confirmation e-mail after registering despite the registration taking place within the permitted registration period, he/she should immediately contact the Office of Educational Affairs by e-mail. If a student still has any questions concerning registration for a course or resit, he/she can send an e-mail to the Office of Educational Affairs within the registration period. A student is not required to print out the registration. Proof of registration is only required if for whatever reason no evidence of the registration being processed can be found. Rather than printing out the registration, it may be useful if a student saves a screenshot of the registration in a personal folder. It should be a screenshot of the correct screen. The correct screen shows the overview of the registrations with the message Dit overzicht geldt als bewijs van inschrijving ('This list qualifies as proof of registration'). The Office of Educational Affairs will inform the students by e-mail of the relevant registration periods. The definitive dates, times and rooms of the unit examinations/resits are published on the definitive unit examination timetable on Zuydnet. If any problems are encountered during registration, the student must report them to the Office of Educational Affairs before the end of the registration period. Any results of unit examinations/resits sat by students who are not registered are invalid and will not be processed. In such cases, the student will be notified by the Office of Educational Affairs. The student may file a request with the Board of Examiners to have the unit examination declared valid. Such requests must be filed with the Board of Examiners no later than three days after the notice from the Office of Educational Affairs.

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2.5 Withdrawal from/cancellation of enrolment for unit examination/resit Students may cancel a registration for a unit examination/resit by notifying the Office of Educational Affairs within the registration period. Once the registration period has closed, a registration can no longer be withdrawn or cancelled, not even through the Office of Educational Affairs.

2.6 Code of conduct during unit examinations A student must adhere to the rules set out below, to the instructions given on the unit examination paper, and to all general and specific instructions given by the invigilator. Any breach of these rules and instructions by the student constitutes improper conduct on which grounds the student can be excluded from further participation in the examination. 1. The student should be on time for the unit examination and must wait outside the examination

room until he/she is let in.

2. The invigilator will invite the students to enter the examination room. AS FROM THE MOMENT THE STUDENTS ARE INVITED INTO THE ROOM, NO FURTHER TALKING IS ALLOWED. The student will sit at a desk on which a unit examination paper has been placed. The student will not touch the unit examination paper until all students are seated and the invigilator indicates that the unit examination has begun. All bags must be placed under the desk if possible.

3. The student may not leave the examination room until at least 15 MINUTES of the unit

examination have passed; once 15 MINUTES of the unit examination have passed, no student will be admitted into the examination room. A student who does not arrive for a unit examination on time but who, in consideration of the above, may still be admitted to that unit examination must complete the unit examination at the stipulated time. Students are not permitted to leave the examination room during the last 15 MINUTES of the unit examination.

4. A student who does not have a valid form of identification on hand may only provisionally participate in the unit examination. He/she should sign the ‘attendance list for provisional participation’. The student remains seated in the examination room until the end of the unit examination and then accompanies the invigilator to the Office of Educational Affairs so that his/her identity can be checked.

5. A student who is not on the attendance list may only provisionally participate in the examination. He/she should sign the ‘attendance list for provisional participation’. The Board of Examiners will make a decision on the validity of the student's participation.

6. During multiple choice tests, it is forbidden to write the answers on the test itself and/or

indicate the answer on the scrap paper in LARGE letters. 7. Students must fill in the answer form in accordance with the instructions provided on the front page of

the unit examination paper. Only one answer form is provided per student: we advise that students first fill in the form using a pencil!

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8. Students are only allowed to be in possession of permitted aids. These are: a pen (black)/a pencil/correction fluid/an eraser/a pencil sharpener. No other items are permitted excepting where stated in the unit examination instructions. a. Other permitted items are: a bottle of water, a snack such as a bar of chocolate

(unopened).

b. If a NON-programmable calculator is permitted, this means that the student may only use the Casio calculator provided by the HMSM. If a programmable calculator is permitted, this will be stated on the front page of the unit examination paper. If this is the case, the student may use a calculator of his or her choice (but not a laptop computer, PDA, mobile phone, etc.).

c. LENDING or BORROWING any supplies or aids during a unit examination is strictly

prohibited. The invigilator cannot provide any supplies either.

9. Wearing a watch during unit examinations is forbidden. 10. Students are not permitted to use marker pens.

11. The student may not cause any disturbance of any kind before, during, or after the unit

examination. The student may NOT temporarily leave the examination room to use the toilet or for any other reason. Go to the toilet before the start of the examination!

12. Participation in a unit examination requires the student to submit all unit examination materials.

13. A student who has completed the unit examination should raise his/her hand to notify the invigilator. The invigilator checks the unit examination materials for completeness.

14. The attendance list must be signed upon handing in the unit examination paper. Prior to leaving

the examination room, the student must present identification and sign the attendance list.

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2.7 Extra provisions or facilities/extension of unit examination duration A student wishing to make use of extra provisions or facilities must submit a request to that effect to the student counsellor. The student counsellor will make a recommendation to the Board of Examiners, which will consider the request and notify the student of its decision in writing. Students who possess a statement of a medical diagnosis of dyslexia are entitled to the following facilities when taking written examinations:

an extension of the standard examination duration by approx. 25-30%

a large-format examination sheet (A3)

a separate examination room

a marker pen Students who are unable to sit unit examinations according to the usual procedure due to a temporary or permanent physical disability will consult with the Board of Examiners in order to find an appropriate solution. 2.8 Fraud | Improper conduct Improper conduct is understood to be the following: during the exam, failure to follow the instructions of the Board of Examiners, the examiner or other persons designated by the Board of Examiners, such as invigilators. If the student causes a disturbance upon being called to account on the grounds of improper conduct, the examiner and/or invigilator may remove the student from the examination venue. A student who sits a unit examination must follow all instructions of the Board of Examiners, the examiner, or other persons designated by the Board of Examiners. Any breach by the student constitutes improper conduct on which grounds he/she can be excluded from further participation in the tests.

Fraud here means the deliberate acts or omissions of a student – including plagiarism – that make it partly or totally impossible for the examiner to give an accurate assessment of the student’s knowledge, understanding, and skills. According to the Oxford English Dictionary, plagiarism is: 'The practice of taking someone else’s work or ideas and passing them off as one’s own.' From a legal point of view, plagiarism is a form of theft and relates to text, image, music, video, or any other medium. If fraud is proved or suspected, the examiner shall notify the Board of Examiners of this fact in writing, and supply the relevant documentary evidence. The Board of Examiners shall give the student the opportunity to present his/her case. If a student has been found guilty of improper conduct or fraud with regard to any part of the unit examination, he/she will be informed of this by the chair of the Board of Examiners. The Board can deny the student from participating in one or more unit examinations. A first instance of fraud will be punished by the Board of Examiners by declaring the sitting of the unit examination invalid and by giving the student a reprimand, to be recorded in OSIRIS. In the event of any repeat, the student will be excluded from taking any unit examinations for a period of six months and will be given a study recommendation advising withdrawal from the programme.

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Procedure for handling a report of improper conduct and/or fraud

Who What

Lecturer,

examiner, student,

invigilator

Report of suspected improper conduct or fraud during a unit examination to the Board of Examiners.

Secretary

Board of

Examiners

If the Board of Examiners decides to handle the report, then the report may not be handled by members of the Board of Examiners who are involved in the circumstances to which the report applies.

Board of Examiners

The involved party/parties must be given the opportunity to present their case. The Board of Examiners listens to the case of the party/parties separately and in person. This is not public and an interview report is drawn up.

Board of Examiners

The Board of Examiners makes a decision after having listened to the case(s) of the party/parties. If there is a case of improper conduct or fraud, then the measures according to the EER will be taken.

Secretary Board of Examiners

The Board of Examiners informs the party/parties of the decision in writing.

Secretary Board of Examiners

The decision is recorded in OSIRIS.

The following descriptions can be used as a guide in determining whether there is a case of improper conduct or fraud:

Fraud is understood to be:

having aids in one's possession during the unit examination, including communication devices (mobile phones), books, workbooks, drawings, etc., which are forbidden in the examination venue

partially or entirely copying the answers of another student or students sitting the unit examination during a collective written unit examination

exchanging information during the unit examination inside or outside the examination venue, including consulting books, using communication devices such as mobile phones, and watches

have other students sit unit examinations in the name of the student involved

posing as someone else during the unit examination

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gaining possession of the tasks in the relevant unit examination prior to the date or time on or at which the unit examination takes place

having third parties draw up a written individual or group assignment

using and/or copying other people's texts, information, or ideas without complete and correct references

presenting the structure and/or the central idea from third-party sources as one's own work and one's own thoughts, even if a reference to other authors has been included

submitting a previously submitted text for assignments for other study programme components (text that has been taken from previously submitted assignments must be correctly referenced to the previous assignments)

Copying the work of other fellow students and presenting this as one's own work

2.9 Determination and publication of results

The examination results will be determined by the examiner and published in OSIRIS. No rights can be derived from provisional scores/results published for instance on Blackboard. A student is entitled to prompt publication of the assessments of the unit examinations he/she has taken. ‘Prompt’ here means no later than 15 working days following the sitting of the unit examination, unless there are good reasons for extending this period. The student is notified of this delay as soon as possible.

2.10 Review/inspection Every student has the right to see the assessment of his/her unit examinations and to have an explanation of the way in which the result was determined. This right to see the assessment expires after 20 working days following the publication of the examination results. After review/inspection, the student's unit examination work will be retained for a minimum of 60 days by the coordinator or lecturer and/or as long as is necessary for the purposes of appeal periods. During a review/inspection, the student will have the opportunity to go through the unit examination paper and ascertain the method of assessment. Students will be able to see which components of the unit examination they did well on and less well on. If he/she wishes, a student may make an appointment with the examiner to discuss the evaluation; a so-called ‘INDIVIDUAL REVIEW’. If, following this meeting, a student does not agree with the evaluation, he/she can appeal against the decision of the examiner. This appeal is bound to a term of twenty working days after the review/inspection or meeting with the examiner. During the review/inspection, the student may not make any notes on the unit examination paper.

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A student who does not take advantage of the opportunity for review/inspection loses the right to review his or her unit examination paper excepting where there is a valid reason for missing the opportunity. The student may then make an individual appointment with the examiner. For students on an internship or an exchange programme, the review period is a period of ten working days in the module following the internship or exchange programme. For this review, the student should contact the lecturer in question.

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Chapter 3 Academic guidance counselling

3.1 Year 1, Semester 1

1. Where is the focus in the academic guidance counselling during semester 1? In this first module, the academic guidance counsellor will focus primarily on: Personal attention (value: personal attention) to you as student, your home situation, any extraordinary issues or circumstances; any referrals from the Board of Examiners/student counsellor. Your progress within the programme and with studying; the academic guidance counsellor will talk to you about this, and keep a finger on the pulse with regard to the progress you are making in your studies, if necessary referring you to the course ‘learning to study’ etc. Talking to you if we hear something, observe something, etc., that needs dealing with (value: ‘individual responsibility’). 2. What does the academic guidance counselling look like in semester 1? The following activities are planned: Introductory lecture on academic guidance counselling ('Boost camp' week) Subject: Introduction to AGC and the difference between secondary school (VO) and higher vocational education (HBO). MDI profile, Explanation of preparatory acquaintance session/letter. - Acquaintance session with the AGC group and academic guidance counsellor (Boost Camp Week): meeting and dinner with the counsellor and AGC group. - Writing of an introductory letter (week 1/2 of the module): this letter is to be sent to your academic guidance counsellor. You will have received the information on this during the AGC lecture in the introduction week. - Getting-acquainted interview (week 2/3 of the module) An introductory 'getting-acquainted' interview is conducted with each student. This will be structured around the letter that you sent to your academic guidance counsellor, and will last fifteen minutes. If any new matters arise in this interview that were not described in your letter, your academic guidance counsellor will ask you to add more information to your letter. The letter, along with any additions, will be entered in your file in OSIRIS by the academic guidance counsellor. - Workshop: academic guidance counsellor module 1 (week 4): group meeting Subject: Time management and personal competences - Workshop: academic guidance counsellor module 1 (week 6): group meeting Subject: Tools for effective studying - Individual progress interview (week 10) You discuss your academic results and progress with the academic guidance counsellor. - Reflection interview (week 17 of the module). This is an interview lasting about 15 minutes. Your academic guidance counsellor will conduct this interview on the basis of your reflection report. You should also bring your academic guidance portfolio along to this progress interview. The academic guidance counsellor can then consult this. 3. Awarding of course credit for AGC, semester 1 You must attend all scheduled meetings. You receive one EC for the academic guidance counselling module. You will receive this EC if you were well prepared for and attended all activities related to AGC. For resits, see programme description (chapter 2)

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3.2 Year 1, Semester 2

1. Where is the focus of the academic guidance counselling during semester 2? The meetings in this module in terms of academic guidance counselling focus on: - Personal attention: (the value ‘personal attention’) to you as student, your home situation, any

unusual issues; any referrals from exam committee/ student counsellor. - How it is going with studying and learning: during individual interviews, the academic guidance

counsellor will speak with you about your academic progress and any study-related problems you are experiencing.

- Guiding you in taking responsibility for your studies: (the value 'individual attention') the academic guidance counsellor will help you to make preparations for achieving your goals, to make independent choices within the course to be followed, and to reflect on your goals.

- Setting goals and learning study skills: in group meetings, the academic guidance counsellor will discuss various study skills such as planning, organizing, and preparing for tests.

2. What does the academic guidance counselling look like in semester 2? The following activities are planned: - Week 1 or 2: Group meeting with your academic guidance counsellor. - Approx. week 3: Individual interview. In preparation for these meetings, you will have produced a

SWOT analysis and formulated your SMART learning objectives. - Approx. week 5: Group meeting. - Approx. weeks 11/12: Individual progress interview. In preparation, you will have produced an

overview of your academic results so far and written an interim reflection on your learning objective.

- Approx. week 13: Optional individual interview - Around week 16-18: Individual assessment based on your portfolio. - Approx. week 19: Resit of individual assessment. 3. Awarding of course credit for academic guidance counselling, semester 2 For the AGC module 2, you will receive one credit. You receive this credit if: - you attended all AGC activities (see above) - you have all requested documents in your AGC portfolio - you have been awarded at least a 'Satisfactory' (VO, voldoende) mark (of 6) for the assessment - you assisted in organizing an Open Day (remember to provide evidence of this) Please note: Role of academic guidance counsellor in the BSR (binding study recommendation) During the BSR consultation, the academic guidance counsellor will give information about the student and how he/she has studied in the first year. He/she will also provide information regarding any extenuating circumstances. The academic guidance counsellor referred to the student counsellor because he/she considered this to be necessary/desirable. The student counsellor and academic guidance counsellor will maintain contact in order to properly coordinate matters. The academic guidance counsellor's advice will be carefully weighed up during the determination of a BSR. For resits, see programme description (chapter 2)

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3.3 Year 2, Semester 3

1. Where is the focus of the academic guidance counselling during semester 3? Promoting/facilitating academic progress in module 3 Developing competences 9/10 PSPP: specifically: - Building and maintaining professional relationships - Organizational sensitivity - Professional/business communication - Intercultural competence - Self-reflection - Self-management 2. What does the academic guidance counselling look like in semester 3? With the intention of promoting academic progress, but also with the goal of developing self-management: You, the student, may request a meeting with your academic guidance counsellor at your own initiative to discuss your academic progress. This is your own choice; it can be arranged if you have a personal wish to do so, and is therefore a demand-driven facility. (Consider the core values: personal responsibility => personal attention) With an eye to the development of competences 9 and 10: in module 3, the activities/efforts that you as a student perform to this end are related to the preparations for the internship. These activities are:

1. The student attends the International Career and Event day and writes a personal report on the event (max. 2 pages).

2. The student prepares for the choice of internship with ‘desk research’ (i.e. looking at reports by former interns, consulting books/articles, etc.), attending country information sessions, speaking to former interns, etc.). The student also prepares by means of 'critical self-reflection'. The year 1 portfolio and 360° feedback from third parties will enable the student to draft a personal strength and weakness analysis.

3. The student will explain his/her choice during the internship interview. 4. The student takes the Intercultural Awareness workshops and the test associated with the

workshops. The student incorporates the results of this test into his/her Personal Development Plan.

5. The student takes the training course '7 Habits of Highly Effective People' and incorporates the findings from this course into his/her Personal Development Plan (PDP).

6. The student takes the workshop 'How do I write a Personal Development Plan / internship plan?' and then drafts the PDP / internship plan that will serve as a guideline for the student's personal development during the internship.

7. The student discusses this plan with the internship supervisor prior to departing for the internship. The internship supervisor must approve this plan.

8. From now on, the internship supervisor is also your academic guidance counsellor. You should therefore give him/her your portfolio.

3. Awarding of course credit for academic guidance counselling, semester 2 - Portfolio AGC, module 3: The portfolio from year 1 will have the following documents added to it:

1. ICE Reflection (see B.1 above) 2. Strengths/weaknesses analysis and internship application form

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3. Results of the Global Mind Monitor 4. Approved Personal Development Plan

When the portfolio is complete and the activities have been participated in, the student receives the AGC credit for module 3. The internship supervisor checks the portfolio. D. Resit arrangements All specified activities are compulsory. Attendance of the various training sessions and workshops is also required, and will be checked. The portfolio must also be complete. If any of these conditions are not met, then the student will not be awarded the credit for the AGC module 3. The student must then register for a resit for this component. He/she will then be given a substitute assignment.

3.4 Year 2, Semester 4 (Operational internship)

After semester 3, the role of academic guidance counsellor will be taken over by the internship supervisor, who will guide the student in his/her personal development (competences 9 and 10) during the operational internship.

3.5 Years 3 and 4 (Semesters 5, 6, 7, and 8)

In years 3 and 4, the emphasis shifts from study supervision and guidance to career guidance. The student completes the study programme with an oral final assessment in which he/she reflects on the personal profile related to competence development in the main phase. This process is structured as follows:

1. At the start of semester 5, two experienced coaches organize a one-day career counselling

workshop for all students within this module. This workshop will be organized at an attractive

external location and the theme of the workshop will be my future. In a personal, creative and

instructive manner, the coaches will challenge and encourage the students to carefully consider

themselves, their talents and their wishes for the future. By extension, they will be encouraged to

shape their own course of studies in the main phase. They will start by elaborating a reflection

document in which they look both backwards and forwards.

2. In the week after this workshop, four information meetings will take place, during which the

coordinators of the three profiles and all of the minors explain their working methods and

programme, and students are given the opportunity to ask any questions they may have.

Information meetings are also planned in relation to the HMSM Exchange Programme, YPO

(Young Professionals Overseas), and the pre-Master's programme offered within Zuyd to all

students taking economics programmes. Based on this information, the student selects a

profile/minors/exchange programme/YPO/pre-Master's programme (via a separate registration

form and via Osiris). He/she substantiates these decisions in the aforementioned reflection

document and sends this to the coordinator of their selected profile.

3. At the beginning of the profile phase (sem. 6-8), when the student gains access to the profile's

'professional community', every student will attend a coaching meeting with a lecturer. The

input for this meeting is the fully elaborated reflection document. From this point onwards, the

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student will begin to elaborate his/her PPP (Personal Positioning Paper). Further coaching

will take place upon request by the student (own responsibility personal attention).

4. In the PPP – which is focused on and further elaborated in every minor/module during the main

phase – the student describes his/her personal profile and demonstrates where, how and which

competences have been developed. At the start of module 7, every student can indicate a

preference regarding the management project or its contents. The coordinator of module 7 will

bear these preferences in mind to the greatest possible extent, although he/she will determine the

final group composition.

5. During the course of module 7, the student will select a management internship. If desired, the

lecturers within the profile can advise the student on this matter. The student will apply to an

internship vacancy suitable to the student's course of study and ambitions, and will use their

latest PPP to substantiate his/her choices.

6. Before the student starts the internship, he/she will discuss his/her Personal Development Plan

with his/her internship supervisor. The PPP is also involved in this process: the student can use it

to substantiate the objectives he/she has set for his/her management internship. The student

substantiates which competences require attention or must be taken to a higher level, and how

he/she believes he/she will do this.

7. Upon completion of the management internship, the student completes his/her PPP. Chapter 4

of the internship report (Personal and Professional Development) provides the final piece of

input for the PPP. The student sends the completed PPP to the internal and external assessors

who conduct the final interview.

8. The students complete their studies with a two-part interview: Part 1: A criterion-oriented interview to conclude the practical component of the internship. Part 2: An interview stemming from a personal presentation (based on the PPP), in which the student presents him/herself as a starting professional. The student reflects upon his/her personal profile in relation to the competence development in the main phase, making reference to the evidence (realized professional products) contained in an e-portfolio. During this final interview, the lecturer will be accompanied by an external assessor. The student can only register for part 2 if he/she has already earned all credits bar one (239). If the student receives a passing mark for this interview, then he/she will be awarded the final (240th) credit.

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Chapter 4 Structure of the year The source of this structure is the annual timetable published via https://www.zuydnet.nl/werken/onderwijs/jaarrooster.

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september 2017 maart 20181 2 3 0 1 2 3 4 3

4 5 6 7 8 9 10 1 5 6 7 8 9 10 11 4

11 12 13 14 15 16 17 2 12 13 14 15 16 17 18 5

18 19 20 21 22 23 24 3 19 20 21 22 23 24 25 6

25 26 27 28 29 30 4 26 27 28 29 30 31 7

oktober 2017 april 20181 4 1 7

2 3 4 5 6 7 8 5 2 3 4 5 6 7 8 8

9 10 11 12 13 14 15 6 9 10 11 12 13 14 15 9

16 17 18 19 20 21 22 7 16 17 18 19 20 21 22 10

23 24 25 26 27 28 29 8 23 24 25 26 27 28 29 11

30 31 9 30 1

november 2017 mei 20181 2 3 4 5 9 1 2 3 4 5 6 1

6 7 8 9 10 11 12 10 7 8 9 10 11 12 13 2

13 14 15 16 17 18 19 11 14 15 16 17 18 19 20 3

20 21 22 23 24 25 26 1 21 22 23 24 25 26 27 4

27 28 29 30 2 28 29 30 31 5

december 2017 juni 20181 2 3 2 1 2 3 5

4 5 6 7 8 9 10 3 4 5 6 7 8 9 10 6

11 12 13 14 15 16 17 4 11 12 13 14 15 16 17 7

18 19 20 21 22 23 24 5 18 19 20 21 22 23 24 8

25 26 27 28 29 30 31 25 26 27 28 29 30 9

januari 2018 juli 20181 2 3 4 5 6 7 6 1 9

8 9 10 11 12 13 14 7 2 3 4 5 6 7 8 10

15 16 17 18 19 20 21 8 9 10 11 12 13 14 15 11

22 23 24 25 26 27 28 9 16 17 18 19 20 21 22 12

29 30 31 10 23 24 25 26 27 28 29

30 31

februari 20181 2 3 4 10 augustus 2018

5 6 7 8 9 10 11 11 1 2 3 4 5

12 13 14 15 16 17 18 1 6 7 8 9 10 11 12

19 20 21 22 23 24 25 2 13 14 15 16 17 18 19

26 27 28 3 20 21 22 23 24 25 26

27 28 29 30 31

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