Education and development opportunities for Macmillan ......Welcome to the 2020 Prospectus Welcome to the 2020 learning offer. I joined Macmillan and the newly formed Professional

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Education and development opportunities for Macmillan Professionals and the wider cancer workforceMarch-July 2020

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Contents

Welcome to the 2020 Prospectus 3

Introduction 4

Macmillan Learning Hubs 6

Choosing the right level 7

How to book 8

Claiming travel expenses 9

Learning and Development Grants 10

We Are Macmillan 11

Communication Skills Courses 12

Emotional Health and Wellbeing Courses 24

End of Life and Palliative Care Courses 32

Leadership and Change Courses 45

Personalised Care and Support Courses 67

Events and Conferences 92

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Welcome to the 2020 Prospectus

Welcome to the 2020 learning offer.

I joined Macmillan and the newly formed Professional Development and Knowledge team in August 2019 and we have spent the last few months reviewing and developing the offer.

We are always looking to build on our learning offer to meet your requirements and to help you continue to grow. Please keep an eye out in your Mac Mail e-mail for updates on additional courses we may add throughout the year, especially as we introduce more digital learning later in 2020.

Lynne Coulson

Head of Professional Development and KnowledgeMacmillan Cancer Support

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Introduction

Welcome to the 2020 prospectus of our programme of courses from March to July. Take a look through and you’ll find a varied selection of opportunities to help you develop your skills and expand your knowledge so you can continue to provide the best support and care to people living with cancer.

As a health or social care professional, you know that cancer can affect people in a number of different ways – from their health and their relationships, right through to their finances and their work. The needs of people living with cancer are ever changing and as a result, so are the demands placed on you. To help equip you to meet these needs and demands, we’ve designed a clear framework that divides our courses into seven specific themes:

• Personalised care and support for people living with cancer• Emotional health and wellbeing • Leadership and change• Palliative and end of life care• Communication skills

Each course specifies a skill level (all levels, foundation, intermediate or advanced) so you can quickly find the opportunities that are most suitable for you.

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Online Learning

As well as face-to-face courses, we offer a variety of eLearning modules. Because these courses are online, you can complete them in your own time and in any location. Some of our most popular eLearning courses,including the approximate time they take to complete, are listed here. To see the full range, please visit LearnZone.org.uk/macprofs. To take advantage of the opportunities on offer, you must first create a profile on our e-learning website, LearnZone.

Who the courses are for

Macmillan professionalsCourses we have selected and commissioned for our Macmillan professionals only.

Wider workforceThis section is open to anyone who wishes to access the education to better support their interaction with people living with cancer whether in a paid or unpaid role, including our valued volunteers. Macmillan professionals may also attend.

http://LearnZone.org.uk/macprofs

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Macmillan Learning Hubs

We deliver learning and development opportunities in 12 hubs locate across the UK, covering the 4 nations.

Please check through the pages to find the right course, date and hub for you to attend.

Where possible, we ask that you attend the course nearest to you to minimise additional costs.

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Choosing the right level

Once you’ve taken a look through this prospectus and identified a course you’d like to attend, here are all the practical details you need to know.

Whatever the stage of your career, you’re guaranteed to find opportunities that suit you down to the ground. The levels of courses available are:

• Foundation – focusing on core knowledge and skills, and looking at how to apply some of the learning in your workplace.

• Intermediate – providing you with more detailed knowledge and skills, and exploring how to apply these within the remit of your role.

• Advanced – offering a higher-level provision of knowledge and skills, and focusing on how to apply them at a more advanced or strategic level.

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How to book

To book a place, you can email us at [email protected] with the following information:

• Course title, date and location • The organisation you work for• E-mail address • Whether you are a Macmillan Professional• Telephone number • Any mobility, dietary or other supported needs• Job Title and band (if applicable)

Please note that some courses/workshops may only be available to Macmillan professionals in the first instance. If you are not a Macmillan Professional, you are still welcome to apply, and you will be added to a waiting list and we will be in touch if any places are available for you. Course places must be confirmed before attendance.

When you book a place, we request information from you that we use to contact you about the course you have booked on to. We may also get in contact with you after the course has been completed to get feedback, or to let you know of any more courses we think you would be interested in. Your data is kept in accordance with the General Data Protection Regulation (GDPR). You can find more information about our privacy policy at https://www.macmillan.org.uk/terms-and-conditions/privacy-policy.html

You may opt out of us using your information in this way at any time by contacting [email protected] Please note as a Macmillan Professional your information is stored for other purposes and your consent sought at the time of appointment or adoption. If you are unsure about this, please contact [email protected]

https://www.macmillan.org.uk/terms-and-conditions/privacy-policy.html

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Claiming travel expensesAs a Macmillan professional employed by your own organisation, we always ask that you speak to your employer about covering any travel and subsistence costs that you may incur when attending any of our education sessions.

If your employer cannot support you, Macmillan may be able to either fully or partly reimburse you. before applying for a place or booking any travel, please read the guidelines and our Expenses Policy below carefully:

www.macmillan.org.uk/about-us/health-professionals/support-for-your-role/understanding-your-macmillan-role

Unfortunately, we are not able to support any travel and subsistance costs for staff not in a Macmillan role.

If you are a volunteer, please contact [email protected] for a volunteer expenses claim form.

Although you are welcome to book on to any of the available courses, we do ask that you try to attend your closest event where possible to minimise travel costs.

https://www.macmillan.org.uk/about-us/health-professionals/support-for-your-role/understanding-your-macmillan-role.html#300383



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Once you have been in your Macmillan post for three months, and have attended your induction, you have the opportunity to apply for a Macmillan funded learning and development grant.

Each Macmillan professional can apply for up to £1,000 per calendar year for an individual piece of learning.

We know that funding for education is stretched at the moment, and this is a significant investment from us. We use money raised by our generous supporters to enable you to continue to grow personally and professionally.

There are strict criteria and we do ask you to follow the guidelines and the policy carefully to maximise your chances of being successful with your application. You will find all of the information you need here:

www.learnzone.org.uk/grants

Learning and Development Grants

http://www.learnzone.org.uk/grants

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We can’t wait to meet you at your We are Macmillan Induction day, where you will get to find out more about what it means to be a Macmillan Professional and we can welcome you to the Macmillan family. During the day you will get to explore what you can expect from Macmillan, the support and opportunities Macmillan can offer you as a Macmillan Professional, and the services and support Macmillan can offer the people you support with cancer.

We want you to leave your We are Macmillan day feeling empowered to support the ongoing work of the organisation and how the partnership between your organisation and Macmillan can truly deliver amazing services for people living with cancer.

The day gives you the opportunity to meet and network with other professionals and find out about their role and how they support people living with cancer. It will give you the opportunity to share experiences and develop relationships.

We Are Macmillan

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Communication Skills Courses

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Communication Skills Courses

Communicating well is something we all have to do in many aspects of our working and personal lives to build rapport, understand concerns, and help decision making. Good communication can create harmony and improve relationships as well as make people feel good.

Being able to communicate effectively and confidently with people living with cancer, your colleagues, your Managers and those around you is something that might seem obvious, but if you’ve ever experienced a ‘tricky’ conversation you will know good communication is not always straightforward.

Positive and effective communication can require skill in terms of listening well, responding in a way that is helpful, using effective questions, and building rapport to enable meaningful conversations with others. Macmillan’s communication skills courses offer you the chance to learn more, whatever your role or experience.

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Listening and RespondingFoundation Macmillan Professionals, Wider

Workforce and Volunteers

We all like to think of ourselves as good listeners, but do you want to do more to develop your listen-ing skills so that you can better support people living with cancer?

This one-day workshop will help you to identify the differences between listening and other helping strategies such as providing information and advice, as well as developing and practising your listening and responding skills in a supportive environment.

What will I get out of it?An opportunity to build on your existing skills and develop appropriate and constructive ways of listening and responding to people through active practice.

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Dates Available 09:30-16:30

Birmingham3rd June

Bristol16th April

Cambridge18th March

Exeter15th July

Gatwick21st May

Manchester14th May

Newcastle21st April

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Intermediate Communication SkillsIntermediate Macmillan Professionals

Who is it for?This course is for Macmillan professionals (up to band 6 and equivalent) communicating with people in difficult, distressing or emotive situations, e.g. when handling distress or anger, supporting people after bad news or talking about end of life. The course maps to KSF levels 2/3 and is tailored to meet the needs of the group(s) taking part.

AimThis course takes an evidence-based approach and is designed to enhance your skills in communicating effectively with people living with and affected by cancer in a way that embodies compassion, dignity and respect. You’ll explore the principles of compassionate and effective communication by looking at skills and structure, as well as the importance of patient cues and concerns to delivering patient-centred care.You’ll learn how to confidently handle the situations you find most challenging and emotive, based on your own professional experiences, e.g. handling distress or anger, end of life conversations, complex information giving, difficult questions or difficult colleagues. You’ll identify your own learning needs and will get plenty of opportunities to practice the things you learn in a safe and supportive environment.

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Dates AvailableDay 1 09:00-16:30Day 2 09:00-15:00

Cambridge8th & 9th July

Edinburgh3rd & 4th June

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Managing Difficult ConversationsIntermediate Macmillan Professionals and Wider Workforce

Who is it for?This one-day workshop is aimed at all those wishing to refresh their listening and responding skills and consider in more detail how they can better support and respond to people who are distressed. It would ideally suit community as well as acute based staff supporting people with cancer, including volunteers and support group leads.

Learning outcomes:• To be clear about the process of communication• To provide space to reflect on and to discuss what is necessary for effective communication• To have an increased awareness of skills/ behaviours that may facilitate or block a conversation• To have an increased confidence in how to support and respond to people who are distressed• To reflect on challenging questions/statements and explore ways of responding to those• To discuss ‘boundaries’ and their role• To consider the importance of looking after yourself

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Birmingham18th June

Cardiff2nd April

London7th May

Manchester12th May

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Motivational InterviewingIntermediate Macmillan Professionals

OverviewThis workshop will explore how you can use the skills and strategies in Motivational Interviewing to support people affected by cancer to make positive changes in their lives. You’ll learn how to tap into andstrengthen people’s own desires and reasons for making change and strengthen their confidence in doing so, as well as developing good therapeutic relationships with people, which links directly to outcomes.

Learning Outcomes• Develop an understanding of what Motivational Interviewing is and how it fits in and differs from other therapeutic approaches• Recognise ambivalence and be able to work with motivation and readiness to change• Support people to increase their own confidence about changing behaviour• Recognise, elicit and strengthen ‘change talk’ with people affected by cancer• Manage and reduce the emergence of resistance and discord in conversations• Strengthen your therapeutic relationships• Work more collaboratively to develop a person centred care plan• Become more confident in using a defined set of skills and strategies designed to engage behaviour change• Discover a more effective way of holding conversations about change

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Antrim8th & 9th June

Birmingham13th & 14th May

Exeter3rd & 4th March

Cardiff7th & 8th July

Leeds4th & 5th May

London29th & 30th April

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Advanced Communication SkillsAdvanced Macmillan Professionals

Course objectivesThis 2-day workshop takes an evidence-based approach and is designed to enhance your skills in communicating effectively with people living with and affected by cancer in a way that embodies compassion, dignity and respect. You’ll identify your own learning needs and will get plenty of opportunities to practice the things you learn in a safe and supportive environment.

Who’s it for?This course is for senior Macmillan professionals (bands 6/7 and above) who interact with people in highly challenging or complex situations, e.g. when handling strong emotions, giving significant information (bad news), introducing sensitive topics such as Do Not Resuscitate, or managing conflict or performance issues with colleagues. The course maps to KSF levels 3/4 and is tailored to meet the needs of the group(s) taking part.

Learning outcomes• Review the evidence base for effective communication • Identify a consultation structure for compassionate and effective communication• Recognise and practice key facilitative communication skills and behaviour in a safe environment• Explore the role and the importance of patient cues and concerns• Learn how to confidently handle difficult situations based on your own professional experiences, e.g. breaking bad news, end of life conversations, advance care planning handing distress or anger, challenging a colleague

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Dates Available

Birmingham21st & 22nd April

22nd & 23rd June

Cardiff22nd & 23rd July

Cambridge27th & 28th May

Edinburgh30th June & 1st July

Manchester24th & 25th March

14th & 15th April

Newcastle28th & 29th April

Day 1 08:45-17:00Day 2 09:00-15:00

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Emotional Health and Wellbeing Courses

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Emotional Health and Wellbeing Courses

We spend a lot of time at work, and the culture and environment can influence our health and wellbeing. This learning offer includes some face to face learning opportunities around Resilience and Wellbeing, and Developing Resilience to Burnout. We are also able to offer access to a specific online mindfulness programme which you can study over four weeks, with some practice activities in between each week which will help you to take some time out from your busy schedules.

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Be MindfulFoundation eLearning Macmillan Professionals

Duration: 4 weeks

Focusing on core knowledge and skills, and looking at how to apply some of the learning in your workplace.

You’ll learn techniques and practices that you can use in daily life, including all the elements of mindfulness-based cognitive therapy.

Learning outcomes• Understand what mindfulness is• Develop mindfulness practice as part of daily life• Reduced levels of stress and improved skills in dealing with challenging situations

https://learnzone.org.uk/macprofs/283

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Emotional WellbeingFoundation

On this course you will learn about stress and the ability to develop resilience to burnout and compassion fatigue. The day will consist of a mix of presentations, facilitated discussions and sensitive experiential activities, working in pairs. The course will enable you to:

• Identify the unconscious processes that develop stress responses to life events • Identify the coping strategies that perpetuate stress responses• Explore a range of approaches for continuing to develop self-insight and to regulate emotional well being

Who is it for? People wishing to develop a deeper insight into emo-tional and psychological stress.

Macmillan Professionals, Wider Workforce and Volunteers

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Antrim4th June

Birmingham17th June

Cardiff7th July

Exeter17th March

Leeds5th May

London7th April

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Developing Resilience to BurnoutIntermediate Macmillan Professionals

This course will give you the opportunity to practice a range of ‘compassion mind’ training techniques and skills.

You will measure your self-compassion levels and identify specific behavioural patterns that perpetuate stress and are resistant to self-compassion.

• Determine which ‘affect regulating systems’ you are activating during work-related experiences • Identify ‘threat mind’ thinking and practice mindfulness meditation to help switch to ‘compassionate mind’ thinking• Self-assess levels of compassion satisfaction, burnout, and compassion fatigue• Self-assess levels of self-compassion. Identify blocks to self-compassion

Who is it for? Any Macmillan Professional supporting people living with and beyond cancer, particularly non-clinical staff, or those relatively new to the field.

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Birmingham12th May

Bristol24th March

Exeter2nd June

Gatwick14th April

London14th July

Manchester31st March

Newcastle19th May

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End of Life and Palliative Care Courses

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End of Life and Palliative Care Courses

There are few certainties in life, but there is one thing we can be sure of: none of us will live forever. So we all need and deserve high-quality end of life care. For Macmillan, truly personalised care at the end of life means being able to have a timely conversation with health and care professionals about a person’s preferences. Our foundation learning offer gives you the opportunity to build confidence in talking about death and dying, understand more about advanced care planning, and help you to identify ways in which you can support people affected by cancer when talking about end of life care.

Our learning offer has been designed for health care professionals who are not continually exposed to palliative and end of life care patients, and aims at building up your knowledge and skills about how to open up the conversation or acknowledge the cues from a patient to talk about death and dying.

Our modules include Introduction to Palliative and End of Life Care (let’s talk about death and dying), Listening and Responding, Pain and Symptom Management, and Loss, Grief and Bereavement.

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Advance Care PlanningFoundation eLearning Macmillan Professionals and Wider Workforce

Duration: 7-8 hours

Explore when and how to start conversations, how you can help someone discuss what’s important to them, and help them plan ahead for their future care.

A range of topics which include reflective elements, video clips, tasks and useful web links to help with your learning. These are:

• The process and benefits and barriers of Advance Care Planning• Advance and Anticipatory Care planning in Scotland• Advance Care Planning Conversations• The Legal Framework of Advance Care Planning• Advance Care Planning Outcomes • Other Ways to Plan Ahead


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Introduction to Palliative and End of Life CareFoundation

This one-day interactive session is designed to provide an overview of Palliative and End of Life Care. There will be the opportunity to explore more around Palliative and End of Life Care and how you can support people living with cancer to understand more about what palliative care is and how it can support them. The session will allow you to be able to have conversations and build your confidence in talking about death and dying. We will touch on some myth busting and the history of death and dying. The day will provide a forum for discussion and debate, with opportunities to learn, share and network with other professionals.

This day is at an introductory level and is for everyone involved with supporting people living with cancer who want to find out more about palliative and end of life care. The day is for those who want to build their confidence in talking about death and dying, and to help others to do the same.

You may be in a registered or un-registered clinical post, information and support role, or a managerial or project post. It is particularly aimed at those who want to build their knowledge and confidence in talking to patients about death and dying, for those who are maybe interested in pursuing their career in specialist palliative and end of life care roles, and for those who want to know more about the subject.

Aims:• Explore What is: Treatable but not Curable, Palliative and End of Life Care• Understand the History of Death and Dying, Terminology, and Myth Busting• Demonstrate how Personalised Care & Advance/ Anticipatory Care Planning fit together • Understand what is meant by the last days of life and how we know when somebody is dying • Think about your own wellbeing and identify ways to look after yourself


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Edinburgh30th April

Gatwick18th June

Manchester24th June

Newcastle5th May

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Loss, Grief and BereavementFoundation

AimsThis one-day workshop helps you gain a deeper understanding on the wide range of losses and grief experienced by people living with cancer. It helps you feel more confident in using your skills to deal appropriately with individual situations. It is important to understand that you will need to be prepared to explore and share your own experiences in this workshop.

Who is it for?Open to people who are interested in or are currently involved in supporting people living with cancer through loss and bereavement.


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Antrim17th June

Birmingham28th April

Cardiff15th July

Exeter12th March

Leeds21st May

London2nd April

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Pain and Symptom Management for End of Life and Palliative CareFoundation

This one-day interactive session is designed to provide an overview of Pain and Symptom Management. There will be the opportunity to explore more around the subject and talk about some of the myths surrounding pain management at the end of life. The session will allow you to be able to have conversations and build your confidence and knowledge in relation to pain and symptom management and how to support the families and carers of people towards the end of life. The day will provide a forum for discussion and debate, withopportunities to learn, share and network with other professionals. This day is at an introductory level and is for everyone, especially if you are involved with supporting people towards the end of life or work with people living with cancer who have concerns about pain and symptom management towards the end of life and what this means. The day is for those who want to build their confidence in talking about pain and symptom management and to help others to do the same. You may be in a registered or un-registered clinical post, information and support role or a managerial or project post.

It is particularly aimed at those who want to build their knowledge and confidence in talking to patients, families and carers. The day is for those who are maybe interested in pursuing their career in specialist palliative and end of life care roles and for those who want to know more about the subject.

Aims:• Have an understanding by what is meant by pain • Understand pain and its causes and how to recognise pain in others • How we understand pain and recognising pain in others• Develop your knowledge in what the blockages are for taking pain seriously• Think about how pain is assessed and different depending upon the type of pain • Develop your understanding of the principals of prescribing • Think about how you can support and signpost symptom management other than pain • Have a greater understanding about manging the common symptoms associated with pain


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Antrim25th June

Birmingham25th March

Cardiff7th May

Leeds2nd June

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CBT for Palliative and End of Life Care Intermediate Macmillan Professionals

This course aims to help palliative care and cancercare staff develop and incorporate CBT skills intotheir usual practice, enabling the use of new skillswhen complex problems require exploration andshared problem-solving.

Learning outcomes• Improve knowledge of the role of CBT skills in a palliative care setting• Understand patients’ responses to emotional distress or physical symptoms• Practice the use of CBT skills in a safe environment.

Who is it for?Macmillan professionals caring for people withcancer and/or people with palliative careneeds of any diagnosis.

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Edinburgh25th June

Newcastle19th March

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Health Care Ethics in Complex Case Decisions Intermediate Macmillan Professionals

Aims for the day• Understand basic principles of health care ethics (e.g. four principles approach)• Explore the concept of ‘informed consent’ from an ethical perspective• To understand the professional and statutory duties of candour and how they interact• Explore how ethical principles can be applied to complex cases in cancer care

Macmillan professionals possess valuable experience of managing ethical dilemmas in cancer care but without a clear conceptual framework it can be difficult to pin down the source of unease, settle on a plan of action, put ethical reasons into words, or identify the different ways people are thinking when teams have to tackle new problems together. Being able to refer to ethical principles and concepts supports individual reasoning, promotes good discussion between colleagues, and helps build confidence in ethical decision making.

This study day has been designed to help Macmillan professionals share a common language for talking about ethics in their work. Learning about ethicalprinciples is done while debating topical ethical issues from different angles.

Participants will work with colleagues to tackle a range of realistic case studies, consciously using ethical concepts and frameworks to explore all aspects of the problem and identify possible solutions. Participants will be provided with aworkbook containing ethical scenarios and research literature to support their own learning, and to share with colleagues

Who is it for?Anyone working as a regulated professional is subject to the same professional ethical requirements.

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Birmingham23rd April

Bristol27th March

London22nd June

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Leadership and Change Courses

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Leadership and Change Courses

We use leadership skills in many aspects of our working life without always realising it. Leading teams, projects, caseloads or change may be obvious but influencing and negotiating, developing personal impact, and coaching others are often also a necessary part of our role as we work with people living with cancer.

Change is becoming a constant in this busy world and we all have many concurrent changes happening, whether organisationally or personally. For some of us change can be difficult to navigate or lead others through.

Whether you are going through change, manage projects well or fine-tune how you lead your team, our leadership and change learning offer includes courses that will provide you with the skills, knowledge and the confidence you need to succeed.

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Introduction to Coaching SkillsFoundation Macmillan Professionals and Wider Workforce

This practical workshop is designed to introduce you to some of the principles of coaching and offer tools to support you in coaching conversations with colleagues in the workplace, and with the cancer patients you work with. It is relevant to the wider cancer workforce.

This workshop will:• Enable you to consider what coaching is (and isn’t) • Support your understanding and practice of some of the underlying skills of coaching • Introduce you to using some coaching tools and models • Enable you to see and experience coaching in action • Invite you to reflect on how you might use some of the basic skills of coaching

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Birmingham7th April

Exeter19th May

09:30-16:00

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Leadership SkillsFoundation Macmillan Professionals

Who is it for?Any Macmillan Professional who is new to leadership, who aspires to move into leadership or who is currently in a leadership role and wishes to refresh their knowledge.

OverviewThis course will enable you to become a more effective leader by developing your awareness of your values and behaviours, and the impact these have on those around you. You will explore the knowledge and skills you need to develop in your leadership role.

Learning outcomes• Explore the latest thinking in authentic leadership and effective communication• Identify your leadership values and how to use them to inspire and motivate yourself and others• Develop your understanding of the five core behaviours of effective leaders and how to apply these in your role• Develop skills to build effective professional relationships with your team and others across the organisation• Draw up an action plan for your future development as a leadership practitioner

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Antrim27th May

Cardiff1st June

Edinburgh2nd July

Exeter2nd June

Leeds27th April

London23rd March

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Macmillan ExploreFoundation eLearning Macmillan Professionals and Wider Workforce

Macmillan Cancer Support is responding to workforce shortages in cancer care by re-establishing a role development programme to support staff with an interest in specialist cancer practice. The Macmillan Explore programme gives you the opportunity to enhance your knowledge of the cancer journey and provide you with a strong foundation in cancer care to benefit your practice and the wellbeing of your patients.

What?Macmillan Explore is a blended learning programme consisting of eLearning modules hosted on Macmillan’s LearnZone site, supported with telephone mentoring, opportunities to network with peers and a celebration event on successful completion. In addition, delegates receive a welcome pack, downloadable workbook and a certificate of achievement on completion. Macmillan Explore is accredited and attracts 26 CPD points.

Who?The target audience is Band 5/6 nurses wanting to develop further or looking for a specialty change and Allied Health Professionals across all disciplines. The programme will also accommodate newly appointed Band 7 nurses. We have had students from right across the UK.

https://learnzone.org.uk/courses/course.php?id=321

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Dates Available 09:00-17:00There are six modules:• An introduction to Macmillan Explore • Increase your knowledge about the cancer pathway• Macmillan services to help you, your patients and their carers• Managing yourself• Increase your knowledge about key elements of the specialist role• Next Steps

When?We have already run a number of programmes, with delegates completing the course within six months (based on working approximately 1.5 hours a week). Additionally we host a face to face celebration event for each cohort, where delegates who have successfully completed the programme will receive a Macmillan certificate of completion, along with additional career and communications training.

How to applyDownload and complete the registration form from the Macmillan Explore LearnZone page. You can submit it to [email protected].

A member of the team will be in touch with some more information about how your application will be processed.


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Managing VolunteersFoundation Macmillan Professionals

This foundation level course is suitable for Macmillan professionals new to volunteer management or those who currently manage volunteers and would like a refresher. Based on Macmillan’s Volunteering Quality Standards (MVQS), this course introduces you to the key principles of effective volunteer management practice.

Topics we will cover include: • Understand the key principles of planning for, recruiting, inducting, supporting and retaining volunteers. • Understand the key skills and competencies required to effectively manage volunteers. • Create opportunities to involve volunteers that add value to your work and achieve positive outcomes for the people your service supports. • Clarify where to find tools, resource, and practical support with volunteer management.

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Antrim6th May

Birmingham20th May

Edinburgh10th June

Exeter30th April

Manchester15th April

Newcastle3rd June

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What Difference Does Your Work Make: Introduction to EvaluationFoundation Macmillan Professionals

Course objectivesIf you would like to define outcomes relevant to your work and learn some creative ways to gather outcomes data, this course is for you. This course will enable you to:• Develop a better understanding of monitoring and evaluation and their importance• Gain an improved ability to identify and describe the outcomes and impact of your work• Increase your knowledge of how to develop a robust monitoring and evaluation framework• Increase your awareness of some simple ways to collect information and learn about good practice in data collection

Who is it for?Any Macmillan professional with limited experience of monitoring and evaluation or anyone who is keen to refresh their understanding of the subject.

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Antrim19th May

Cardiff12th May

Cambridge8th May

Edinburgh21st April

Leeds19th March

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Collecting and Analysing Data Intermediate Macmillan Professionals

This course is designed to give you the knowledge and practical understanding to collect the best possible outcome and impact data from those you work with. This course follows on from the foundation level course Introduction to Evaluation. You will learn about a range of ways to collect information, including: Questionnaires, interviews, focus groups, participatory and creative methods, and consider what tools would best meet the needs of both you and your stakeholders. You will also carry out simple analysis of quantitative and qualitative data and begin to evaluate the data you collect to be able to better demonstrate the difference your work makes. On completion of this course you will be offered up to 2 hours of one-to-one support to support you in applying your learning in your service.

Course objectivesAny Macmillan professional who has some knowledge and experience of monitoring and evaluating their work, wants to increase their

understanding about ways to collect monitoring information, wants to develop their skills in basic analysis of quantitative and qualitative data to be able to evaluate the difference their work makes. We strongly recommend that prior to attending this course you attend the foundation level course Introduction to Evaluation. A good understanding of inputs, outputs, outcomes and impact is essential.

By the end of this one-day course, you will:• Have a better understanding about who you need to collect information from, and how to do this know more about good practice for commonly used data collection methods and how to apply this• Be more confident about how to choose the right methods and tools in order to assess the results of your work• Have increased understanding of how to analyse simple qualitative and quantitative data

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Antrim20th May

Cardiff13th May

Cambridge20th July

Edinburgh10th June

Exeter17th July

Gatwick7th July

Manchester8th July

Newcastle23rd June

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Developing and Implementing Service Improvement ProjectsIntermediate Macmillan Professionals

The backbone of service improvement is a combination of effective audit and well-planned improvement projects. This highly practical one day session will support you to achieve the best outcomes for your service by helping you to identify improvement potential and then lead successful improvement work.


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Birmingham9th March

Leeds3rd July

London24th June

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Developing Personal ImpactIntermediate Macmillan Professionals

In the workplace, we often must communicate difficult messages to a range of people – but sometimes we may not look or sound as convincing as we’d like. This session will equip you with tried and-trusted tools to help you to develop and enhance your communication skills. It will give you practical advice on how to make your voice heard and sound authentic, and how to adapt your energy and body language so that you look and feel aligned with your message.

Who is it for?Any Macmillan professional who wants to improvetheir communication style and personal impact,particularly when influencing or negotiating.

Learning outcomes• Understand what it is like to be on the receiving end of your communications• Know what really works when it comes to communicating with different people• Develop your own personal communication style and build confidence• Understand and improve on your strengths• Remain focused on your main messages

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Birmingham24th April

Bristol31st March

Gatwick29th May

Leeds4th June

London30th July

Manchester8th April

Newcastle25th March

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Influencing and Negotiation SkillsIntermediate Macmillan Professionals

This one-day course gives you the chance to develop high-level skills that you can call on in a range of situations requiring influencing and negotiation. Develop the confidence and practical skills you need to make a positive impact in the work you do.

• Gain a greater understanding of the psychological aspects of influence• Know what you need to understand about yourself and others to influence and negotiate effectively• Understand how to build win-win solutions• Master the art of positive communication to improve your influence on those around you• Understand the four core pillars of successful negotiations• Uncover the secrets of non-verbal communication and learn how to approach presentations and meetings with impact and influence• Learn a step-by-step strategy for delivering your ideas when discussing or negotiating any type of change

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Bristol7th July

Cardiff21st April

Cambridge8th June

Edinburgh12th May

Leeds9th March

Newcastle15th July

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Evidence Work Based Learning Module (EWBL)Advanced 30 credit university module Macmillan Professionals

What will I learn?Macmillan’s work-based learning modules offer a fantastic opportunity for Macmillan professionals (and limited honorary places for non-Macmillan professionals) to undertake a fully funded academic module at Level 6 (Degree) or Level 7 (Masters) in collaboration with De Montfort University, Leicester, Buckinghamshire New University or University of West England, Bristol. Students undertake a service development project at work and are supported to do this through six face to face days at the University.Using Action Learning Sets and tutor-led taught days, students have the opportunity to:• Develop critical and creative thinking skills to undertake a piece of project work linked to improving service for people living with cancer• Learn about project management and developing business cases/commissioning• Network and share learning and experiences with a multi-professional group• Gain academic credits at degree or masters level for CPD or towards further education e.g. MSc

Teaching & Learning Methods• Face to face, tutor-led lectures, seminars, and workshops • Group work and peer support through an Action Learning Set• Web-based learning using the virtual learning environment/Blackboard• Self-directed independent studyThis module is for anyone involved in developing and improving services for people living with cancer (providing you meet the minimum academic entry requirements for degree or masters level study). You may be in a management or project post or in a registered or un-registered clinical role. You will need to have identified a service improvement project to that you are leading and are able to work on implementing during the module. You will also need to have gained approval for your project from your organisation and appointed a work-place mentor. Suitable projects might include:• Scoping or benchmarking• Implementing a change to practice or a new service• Developing a new tool or resource• Service evaluation

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Evidence Work Based Learning Information Day 10:00-15:30

If you want to find out more about what these EWBL modules involve and whether they are right for you, book a place on one of our ‘no obligation’ module information days where you will have:

• An overview of module programme, content, aims and assessment• The opportunity to explore the sort of project you might want to undertake and learn more about project planning• The opportunity to meet module staff and ask questions• Advise about the application process

Birmingham1st July

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Personalised Care and Support Courses

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Personalised Care and Support Courses

It is estimated that there are currently three million people living with cancer in the UK, and it is expected that soon cancer will affect one in two of the population. Thanks to advances in diagnosis and treatment, a large proportion of people diagnosed with cancer will survive. But this means many are living with cancer as a long term condition.

This section includes courses designed to improve your knowledge and understanding of cancer and its treatments and how to provide the very best personalised care and support for people living with cancer. These courses are relevant to you if you are working in any role providing direct clinical or other support services for people living with cancer. Whether you are a health professional, support worker, cancer information professional or supporting people with cancer in another way, these are the core subjects you will want to be able to demonstrate an understanding of.

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Cancer AwarenessFoundation eLearning Macmillan Professionals and Wider Workforce

An overview and introduction to cancer awareness, living with and beyond cancer and End of Life and Palliative Care.

This eLearning programme is for anyone who would like to improve their knowledge about cancer for their own learning and to help them to support others who are affected by cancer.

Course objectivesThe purpose of this Macmillan programme is to help support you to:• Feel more confident in your knowledge about cancer to enable you to support others more effectively• Define cancer and understand more about the biological nature of cancer• Become more familiar with the signs and symptoms of cancer• Gain a greater understanding of the cancer pathway, staging of cancer and treatments• Consider issues and challenges for palliative and end of life care and bereavement• Explore in more depth the changing needs of the increasing number of people living with cancer


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Personalised Care and Support: Understanding the Recovery PackageFoundation Macmillan Professionals and Wider Workforce

This one-day interactive workshop is designed to provide an overview of Personalised Care and Support Planning (PCSP) for people living with cancer including elements formerly known as the Recovery Package. There will be the opportunity to explore how PCSP can be implemented into your workplace. The day will provide a forum for discussion and debate, with opportunities to learn, share and network with other professionals.

This day is at an introductory level and is for everyone involved with implementing personalised care and support planning, including holistic needs assessment, cancer care reviews, treatment summaries and health & wellbeing information and support at any level. You may be in a registered or un-registered clinical post, information and support role or a managerial or project post. It is particularly aimed at those who are new to planning, managing or implementing personalised care and support planning elements for people living with cancer.

Aims:• Understand strategic drivers regarding personalised care and support for people living with cancer• Understand the key components of personalised care including holistic needs assessment, cancer care reviews, treatment summaries and health & wellbeing information and support• Explore a range of approaches and strategies to promote effective implementation of personalised care and support planning/Recovery Package• Demonstrate use of a quality improvement tool as a framework for implementing personalised care and support planning


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Birmingham3rd April

Bristol6th May

Edinburgh3rd June

Exeter5th May

Gatwick10th March

London15th April

Manchester23rd April

Newcastle31st March

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Introduction to Acute Oncology:Emergency Situations and How to Deal with ThemFoundation Macmillan Professionals and Wider Workforce

Due to the changing landscape of cancer care in the UK, people are living longer after a cancer diagnosis with increasingly complex needs. Whilst many of the consequences and side-effects of cancer and its treatment can safely be self-managed, others may need urgent medical attention. Do you know the difference?

This study day will cover a basic overview of what to look out for as signs that the person with cancer you are supporting may be acutely unwell due to cancer or side-effects of treatment.

Aims• Recognise when people affected by cancer need to seek urgent clinical assessment• Explore urgent cancer care principles and the UKONS triage tool• Explanation of the role of acute oncology services and local pathways for seeking urgent clinical assessment

This is a course aimed at everyone providing information and support to people living with cancer. It is particularly aimed at support workers and volunteers or others providing non-clinical support to people living with cancer, but may be of benefit to clinical staff new to working in cancer care.



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Antrim6th May

Cardiff3rd April

Edinburgh17th March

Manchester6th July

Newcastle21st April

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Legal Issues, Families and CancerFoundation eLearning Macmillan Professionals and Wider Workforce

Duration: 90 minutes

Focusing on core knowledge and skills, and looking at how to apply some of the learning in your workplace.

Gain awareness of the legal and family matters that may arise when a relative is affected by cancer.

Course Units• Introduction• Drawing up a will• Arranging probate• Parental responsibility• Appointing guardians• Residence and contact• Summary

Disclaimer: The content of course has been developed to be compliant with the legislative framework as it applies in England and Wales. Although Scotland and N.Ireland have similar legislation, the same law does not apply.


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Managing the Consequences of Cancer and its TreatmentsFoundation Macmillan Professionals and Wider Workforce

At least 25% of people with a cancer diagnosis in the UK are facing poor health or disability after treatment for cancer – and the percentage is much higher for certain cancers and treatments. Soon, almost half of the population will get cancer at some point in their lives, but the proportion of people who survive will also continue to rise meaning that a growing number of people will be living with the long-term effects of cancer and its treatment. Failure to manage consequences of treatment effectively can compromise survival and quality of life for people living with cancer.

This one-day study day will explore the consequences of cancer and its treatment, including both physical and psychological effects such as chronic fatigue, sexual difficulties, mental health problems, pain, urinary and gastrointestinal problems and lymphoedema.

Aims• Understand the range and scale of potential treatment effects• Understand the impact that treatment and its effects can have on a person’s life (both the physical and psychological consequences)• Know which resources are available to support people to self-manage and identify when referral on to more specialist services is requiredThis day is at an introductory level and is for everyone involved with providing information and support for people living with cancer in a clinical or non-clinical role. You may be in a registered or un-registered healthcare post or working in a cancer information and support role. It is particularly aimed at those who are new to supporting people living with cancer. You will find it helpful to have already attended ‘Introduction to Personalised Care and Support Planning,’ or be familiar with the principles of assessment such as HNA, before coming on this study day. You will also be expected to be familiar with the principles of cancer and its treatment (‘Cancer Awareness’).

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Birmingham23rd June

Bristol21st April

Edinburgh17th June

Gatwick20th May

Manchester12th May

Newcastle22nd April

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Neutropenic SepsisFoundation eLearning Macmillan Professionals and Wider Workforce


A dramatic reconstruction that examines the issue of neutropenic sepsis.

A short video providing insight into the issues of sepsis.

“Chemotherapy can reduce the number of white blood cells (neutrophils) produced by the bone marrow. These white cells are essential for fighting infection. If the number of white cells in the blood is low, this is called neutropenia. Therefore, patients with neutropenia are much more liable to infection.

If an infection does develop, patients can become seriously ill much more quickly than normal. When this happens, it is called neutropenic sepsis.”

From The Lymphoma Association.


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Nutrition for Living with and Beyond CancerFoundation eLearning Macmillan Professionals and Wider Workforce

A nutrition course for health and social care professionals developed by Bournemouth University.

Increase your knowledge and understanding of nutrition as part of the care you provide for people living with and beyond cancer following treatment (without active cancer).

If you are in any way involved with the assessment and care planning for lifestyle change then this resource is aimed at you and contributes towards your CPD.

Topics covered include:• Eat Well Feel Good Fact or Fiction Quiz• Nutrition and Dietary Advice for People Living with and Beyond Cancer• Core Principles of Human Nutrition


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Principles of Self-ManagementFoundation Macmillan Professionals

The Recovery Package is designed to facilitate people living with cancer to, where possible, manage their own condition. This workshop will explore what is meant by ‘supported self-management’ and introduce ways to promote problem solving, self-discovery, goal setting, activity, use of resources and creating knowledge together about the best ways to self-manage.

This one and a half day workshop will be facilitated by Bridges Self-Management, a social enterprise that exists to make a difference to the lives of people who live with acute and long-term conditions, by working with teams from health, social care and the third sector, to define and deliver best practice in self-management support. Delegates are invited to attend a half day follow-up workshop to consolidate learning and consider the impact of this training.

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Leeds8th July + 8th October

London10th June & 9th September

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Understanding Cancer and its TreatmentsFoundation

The aim of this one-day workshop is to raise aware-ness of the nature of cancer, prevention, early detection, investigation, staging and treatment options for cancer.

Workshop objectives:• Describe the biological nature of cancer in basic terms• Discuss the risk factors for developing cancer• List the potential signs for common cancers e.g. breast, prostate, bowel, lung, and skin cancer• Discuss the staging of different cancers and investigations to stage and diagnose cancer• Describe the main treatment options for cancer


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Birmingham5th May

Bristol19th March

Cambridge3rd June

Exeter16th June

Gatwick1st April

London8th July


Newcastle31st March

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Understanding Physical Activity and CancerFoundation eLearning Macmillan Professionals and Wider Workforce

A short video course for professionals to enable you to raise awareness of the importance of physical activity and signpost people to further support.

Course objectivesThe National Institute of Health and Care Excellence recommends that all health and social care professionals should be encouraged to deliver very brief advice to motivate people to make a lifestyle change. ‘Very brief advice’ means a short intervention of less than two minutes based on ‘ask, advise, act’.

Learning outcomes• Understand the importance of physical activity for people living with cancer• Find out what resources are available to support people to become more active• Learn how to deliver effective advice on physical activity in less than two minutes


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Malignant Spinal Cord CompressionIntermediate eLearning Macmillan Professionals and Wider Workforce


Identifying early signs and symptoms of malignant spinal cord compression (MSCC), enabling rapid referral and treatment to improve patient outcomes.

Information on guidelines and referral pathways in Scotland.

Course Modules• Introduction• What is MSCC?• Signs and symptoms• Investigation• Planning• Treatment• Rehabilitation• Conclusion


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The HOPE ProgrammeAn overview

The HOPE programme – Help to Overcome Problems Effectively – is a health and lifestyle coaching course to support people after cancer treatment. Originally developed by Coventry University, it is now a licensed and accredited self-management programme run in partnership with Macmillan Cancer Support. The programme uses cognitive behavioural techniques based on hope theory, self-efficacy theory and motivational in-terviewing. HOPE is for people who may feel abandoned after cancer treatment and who may be finding it difficult to cope with the long-term effects. It helps people self-manage problems such as feelings of anxiety, fatigue and concerns for the future. As such, the course is increasingly becoming part of the support offered to people who have completed their treatment. HOPE is a group programme delivered by health and social care professionals, together with trained volunteers with a personal experience of cancer. All facilitators are assessed and regularly monitored, ensuring positive outcomes for people attending the programme. The course takes place over six weeks in weekly 2½ hour sessions. Shorter courses are available in some areas.

How HOPE can help the people you support The HOPE self-management course is for all people who have had cancer, regardless of the type of cancer. It recognises the commonality of unmet psychological and emotional needs (fear of recurrence, reduced confidence), physical needs (fatigue and need for physical exercise), and social needs (such as social isolation).

People who have taken part in the course say it has helped them to: • feel reassured • recognise their potential to make changes to improve quality of life • deal with anger, depression, anxiety and frustration • use positive communication skills and reflective listening • set goals and take problem solving steps to achieve their goals • address difficult problems • use relaxation techniques • share the course experience with family and friends.

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HOPE Facilitator Training

Target AudienceHealth and social care professionals, and volunteers who are engaged in working within organisations supporting people living with cancer.

AimTo become familiar with the HOPE course spirit, concepts, and underlying principles. This two-day programme prepares participants to facilitate the HOPE course to groups of people living with cancer.

Objectives• Develop group facilitation and communication skills• Develop understanding of techniques to encourage behaviour change• Learn about positive group experience (e.g. group altruism, universality, hope)• Become confident to deliver the course from the HOPE facilitator manual• Develop techniques to encourage focussed discussion• Work with a co-facilitator to deliver programme sessions during the course• Be assessed and pass this initial stage of training

“This course has done absolute wonders for me. I came into it depressed and very lonely. I am more confident and have learned that I can’t control my illness, but I can control how I live my life.”Christine, who was diagnosed with breast cancer

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Birmingham 24th & 25th March

Cardiff26th & 27th February

Exeter13th & 14th May

Gatwick2nd April & 3rd April

London3rd & 4th June

Manchester23rd & 24th March

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HOPE Assessor Training

Target AudienceHealth and social care professionals working within organisations which are already providing the HOPE programme or wish to become a HOPE centre provider.

AimThis one-day programme will enable participants to demonstrate awareness of the skills and knowledge required of a HOPE programme assessor. It will develop skills to assess and support facilitators to achieve the level of competence required.

Objectives• Assess the levels of group engagement and support a facilitator provides against what is required• Assess facilitator attributes: e.g. listening skills, reflecting questions• Ability to observe a good understanding of the content of the HOPE course manual• Undertake an assessment, solicit and give constructive feedback• Ability to encourage recognition from the facilitator of things that need to change and explore how they can make those changes• Produce a clear feedback record that shows any agreed points to enable facilitator development• Complete pre-course work as required

“I have become very mindful and thoughtful as a result of the course. It has helped me cope with my diagnosis and look to a better future.”Martin, who was diagnosed with bowel cancer

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Birmingham31st March

Bristol21st April

London17th June

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HOPE Update Training

Target AudienceHealth and social care professionals who are taking responsibility to lead on HOPE within their organi-sation. Participants must have already completed HOPE facilitator training.

AimTo receive updates in relation to HOPE from Macmil-lan and have the opportunity to share and learn from others within the group.

Objectives• Update information and knowledge pertaining to the HOPE programme• Share good practice with the participant group• Have the opportunity to problem solve• Cascade relevant HOPE information/updates within their centre/organisation

“I was able to, for the first time in 16 years, talk about my experience with cancer with other ladies who had been through it also. I was relieved to know that is was OK (even normal) to feel what I had felt.”Tara, who was diagnosed with thyroid cancer

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Birmingham20th February

Bristol17th March

London25th June


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Events and Conferences

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Events and Conferences

There are a range of events and conferences available throughout 2020 bringing you together with other Macmillan professionals to network, learn and be inspired.

More details about these and other events will be added to this prospectus during the year. All events will be promoted through direct invites or in Macmillan channels when registration for the individual events are open.

For enquiries please email [email protected].

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Macmillan Regional Professional Conferences

About the event: A new series of events bringing Macmillan profes-sionals together across four locations, taking new insights and updates to you. These multidisciplinary events will be a fantastic opportunity for you to con-nect with fellow professionals from your regional area, to gain new skills and to hear more about key developments and examples of great work happen-ing locally. The events will continue the theme of ‘Person Centred Care’, featured during the Novem-ber 2019 Professionals Conference.

How to register: Registration for the series of events will launch in February and March through direct emails to Macmil-lan professionals who did not attend Professionals Conference 2019. You will be able to register for the location closest to you.

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Dates Available

Bristol11th May

GlasgowApril TBC

Leeds18th May

Date and location for fourth conference to be announced in the Midlands/North London area.

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Cancer Treatment and Its Impact Event

About the event: A one-day update event for Macmillan professionals providing clinical, professional and practical updates from Macmillan and industry wide. You’ll hear from experts and learn about new research, techniques and best practice in cancer treatment, and the im-pacts of treatment so you can better support people living with cancer. The event will also offer opportuni-ties to connect with peers across the UK. The event is tailored to those in clinical roles but is open to any Macmillan professional with an interest in learning more about this area.

How to register: Registration will launch in June

Date and location to be confirmed.

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Palliative and End of Life Care Event

About the event: A one-day update event for Macmillan profession-als working in or with palliative and end of life care. This will offer professional and practical updates from Macmillan and industry wide. You’ll hear from experts, share best practice and find out about the professional development offers available to support you in your role. The event will also offer opportuni-ties to connect with peers from across the UK. The event is tailored to Macmillan professionals working in palliative and end of life care but is also open to any Macmillan professional with an interest in this area.

How to register: Registration will launch in June

Date and location to be confirmed.

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Macmillan Professional Conference and Awards

About the event: This flagship conference brings Macmillan profes-sionals from across the UK together, so you can gain new insights and skills and be inspired in your role. This multidisciplinary conference is a fantastic oppor-tunity to connect with fellow Macmillan professionals, hear about key developments in Macmillan’s strategy and the future of the cancer workforce, gather tools and resources for your role and access personal development sessions. You’ll also hear best practice examples and celebrate the fantastic work of your colleagues at the Professionals Excellence Awards Ceremony.

How to apply for a place: Applications will open in September, and you will find out if you’ve been offered a place by 1 October. A waiting list will be in operation after this point.

Dates and location:Manchester5th-6th November

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Macmillan Professionals Excellence AwardsThe annual Macmillan Professionals Excellence Awards programme recognises the outstand-ing work of professionals. It celebrates those who go above-and-beyond expectations, who are championing change, best practice and innovation. The categories include - Innovation, Integration and Quality Improvement. Submitting a nomination is an excellent opportunity to demonstrate the impact that you or your team make to people living with cancer.

Here are the important awards dates for 2020:• Nominations open - 2 March• Nominations close - 27 April at midnight (GMT) • Shortlisted nominations announced – 8 June• Judging Days - 15 – 17 July

All finalists will be invited to London to present their submission to the judges.

• Excellence Awards Ceremony – 5 November

The ceremony will take place during the Macmillan Professionals Conference where the 2020 winners are announced.

How to nominate: When nominations open on 2nd March check the website here.

https://www.macmillan.org.uk/about-us/health-professionals/networking-and-awards/macmillan-professionals-excellence-awards#292804

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Dates for your diary

2nd MarchNominations open for the Macmillan Professionals Excellence Awards, with categories including Innovation, Integration and Quality Improvement.

27 April 2020Nominations close at midnight (GMT) for the Macmillan Professionals Excellence Awards.

15 July 2020Finalists for the Professionals Excellence Awards Innovation category will attend a judging day in London to present to the judges.

16 July 2020Finalists for the Professionals Excellence Awards Integration category will attend a judging day in London to present to the judges.

17 July 2020Finalists for the Professionals Excellence Awards Quality Improvement category will attend a judging day in London to present to the judges.

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We’re here to help everyone with cancer live life as fully as they can, providing physical, financial and emotional support. So whatever cancer throws your way, we’re right there with you.

For information, support or just someone to talk to, call 0808 808 00 00 or visit macmillan.org.uk

© Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604). Also operating in Northern Ireland. A company limited by guarantee, registered in England and Wales company number 2400969. Isle of Man company number 4694F. Registered office: 89 Albert Embankment, London SE1 7UQ. VAT no: 668265007

Documents

Education and development opportunities for Macmillan ......Welcome to the 2020 Prospectus Welcome to the 2020 learning offer. I joined Macmillan and the newly formed Professional