EDT and the Digital MailroomDavid MarsdenGreater Glasgow and Clyde(david.marsden@ggc.scot.nhs.uk)

GG&C EDT Background 262 GP Practices Local and National Data Sources via ENSEMBLE middleware Local Sources produce 160K docs per month with 10% external Tandem Paper flow process Practice Reconciliation Practice Frustration and additional workload Paperlight solution sought Trakcare – Paper switch off all or nothing EDT Sharing – reduce undeliverable docs

Argyle and Bute Lanarkshire Ayrshire and Arran Forth Valley Golden Jubilee – incoming only

1500-2000 docs per month that cannot be sent electronically

Paperlight Solution• Capturing Deliverable Exceptions• Ensemble Middleware Table Lookups

• EDTPracticesandSystem• EDTtoDigitalMailroom• EDTtoDataQuality• Exception safety net

• Metadata Code Conversion• EDT Lite• Secure File Repository• Digital Mailroom Application• Central Agreement for Facilities Team at SGH to process

manually

Document Delivery ProcessElectronic Flow Model

Medical Sec creates GP clinical letter with no paper GP copy.

GG&C EDT Hub

GGC ENSEMBLE Electronic Doc Captured

External Hubs with sharing agreement

GG&C GP

Practices

External GP

Practices

Digital Mailroom App Any undeliverable GP Clinical Letters to be printed and processed.

TNT Clean Mail 2nd Class delivery franked and passed to TNT for delivery

Any other Clinical Mail continues to follow the existing Paper Flow Model. This includes DNA letters and mail sent to other recipients with cc to a GP practice.

Application

Next Steps• Reduce Undeliverable document volumes

• Further resource savings• Improved efficiency and accuracy

• Prisons, Ministry of Defence, Non Scottish GPs• EDT Sharing to be implemented with remaining Health Boards

assuming agreement at National User Group!!!