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Specification
Edexcel Level 2 and 3 Certificate in Traffic Office (QCF)
First registration September 2010
Issue 3
Edexcel competence-based qualifications
Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.
Our specialist suite of qualifications include NVQs/Competence based qualifications, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.
This specification is Issue 3. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com
References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Martin Stretton Prepared by Natalie Muller
Publications Code AP029638
All the material in this publication is copyright © Pearson Education Limited 2011
Contents
Qualification titles covered by this specification 1
Key features of the Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) 3
What is the purpose of these qualifications? 3
Who are these qualifications for? 3
What is the benefit of these qualifications to the learner and employer? 3
What are the potential job roles for those working towards these qualifications? 4
What progression opportunities are available to learners who achieve these qualifications? 4
What is the qualification structure for the Edexcel Level 2 Certificate in Traffic Office (QCF)? 5
What is the qualification structure for the Edexcel Level 3 Certificate in Traffic Office (QCF)? 6
How are the qualifications graded and assessed? 8
Skills for Logistics Assessment Guidance for Qualifications in the QCF 8
Types of evidence 9
Centre recognition and approval 10
Centre recognition 10
Approvals agreement 10
Quality assurance 10
What resources are required to deliver these qualifications? 10
Unit format 11
Units 13
Unit 1 Health, Safety and Security at Work 15
Unit 2 Make an Effective Contribution to a Business in the Logistics Sector 19
Unit 3 Contribute to the Provision of Customer Service in Logistics Operations 23
Unit 4 Identify Suitable Collection or Delivery Points 29
Unit 5 Release Vehicles for Daily Tasks 33
Unit 6 Monitor Vehicle Movements 37
Unit 7 Post-Journey Reports and Checks 41
Unit 8 Routing and Scheduling of Loads 45
Unit 9 Develop Productive Working Relationships with Colleagues in Logistics Operations 49
Unit 10 Manage the Traffic Office 53
Unit 11 Inducting New Colleagues into a Logistics Operation 57
Unit 12 Produce Costings for Freight Transport 61
Unit 13 International Road Transport Operations 65
Unit 14 Help Team Members Address Problems Affecting Their Performance in Logistics Operations 71
Unit 15 Manage your own Professional Development in Logistics Operations 75
Unit 16 Recruit, Select and Keep Colleagues in Logistics Operations 79
Unit 17 Build and Manage Teams in Logistics Operations 85
Further information 90
Useful publications 90
How to obtain National Occupational Standards 90
Professional development and training 91
Annexe A: Progression pathways 93
The Edexcel qualification framework for the Traffic Office sector 93
Annexe B: Quality assurance 95
Key principles of quality assurance 95
Quality assurance processes 95
Annexe C: Centre certification and registration 97
What are the access arrangements and special considerations for the qualifications in this specification? 97
Annexe D: Skills for Logistics Assessment Guidance for the Qualifications and Credit Framework 99
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
1
Qual
ific
atio
n t
itle
s co
vere
d b
y th
is s
pec
ific
atio
n
This
spec
ific
atio
n g
ives
you t
he
info
rmation y
ou n
eed t
o o
ffer
the
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raffic
Offic
e (Q
CF)
:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
N
um
ber
(QN
) A
ccre
dit
ati
on
st
art
date
Edex
cel Le
vel 2 C
ertifica
te in T
raff
ic O
ffic
e (Q
CF)
Edex
cel Le
vel 3 C
ertifica
te in T
raff
ic O
ffic
e (Q
CF)
501/2
059/1
501/1
111/5
01/0
9/2
010
01/0
9/2
010
Thes
e qual
ific
atio
ns
hav
e bee
n a
ccre
dited
within
the
Qual
ific
ations
and C
redit F
ram
ework
(Q
CF)
and a
re e
ligib
le for
public
fu
ndin
g a
s det
erm
ined
by
the
Dep
artm
ent
for
Educa
tion (
DfE
) under
Sec
tion 9
6 o
f th
e Le
arnin
g a
nd S
kills
Act
2000.
The
qual
ific
atio
n t
itle
s lis
ted a
bove
fea
ture
in t
he
fundin
g lis
ts p
ublis
hed
annual
ly b
y th
e D
fE a
nd t
he
regula
rly
updat
ed w
ebsi
te.
They
will
als
o a
ppea
r on t
he
Learn
ing A
im R
efer
ence
Applic
atio
n (
LARA),
wher
e re
leva
nt.
You s
hould
use
the
QCF
Qualif
icat
ion N
um
ber
(Q
N),
when
you w
ish t
o s
eek
public
fundin
g f
or
your
lear
ner
s. E
ach
unit w
ithin
a
qual
ific
ation w
ill a
lso h
ave
a u
niq
ue
QC
F re
fere
nce
num
ber
, w
hic
h is
liste
d in t
his
spec
ific
ation.
The
QCF
qual
ific
atio
n t
itle
and u
nit r
efer
ence
num
ber
s w
ill a
ppea
r on t
he
lear
ner
s’ f
inal
cer
tifica
tion d
ocu
men
t. L
earn
ers
nee
d t
o
be
made
aw
are
of th
is w
hen
they
are
rec
ruited
by
the
centr
e an
d r
egis
tere
d w
ith E
dex
cel.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
2 The
NQ
F qual
ific
atio
ns
liste
d b
elow
are
valid
until th
e dat
es s
how
n.
The
Leve
l 3 N
VQ
in T
raff
ic O
ffic
e w
ill c
ontinue
to b
e av
aila
ble
in t
he
Tra
ffic
Offic
e Adva
nce
d A
ppre
ntice
ship
Fra
mew
ork
until th
e en
d d
ate
show
n.
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
N
um
ber
(QN
) A
ccre
dit
ati
on
en
d d
ate
Edex
cel Le
vel 2 N
VQ
in T
raff
ic O
ffic
e
Edex
cel Le
vel 3 N
VQ
in T
raff
ic O
ffic
e
100/4
920/4
100/4
921/6
31/1
2/2
010
30/0
4/2
011
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
3
Key features of the Edexcel Level 2 and 3 Certificate in Traffic Office (QCF)
These qualifications are:
nationally recognised
based on the Traffic Office National Occupational Standards (NOS). The NOS and qualification structure(s) are owned by Skills for Logistics SSC, the Sector Skills Council for the UK's freight logistics industries.
The Edexcel Level 2 Certificate in Traffic Office has been approved as a component for the SASE Level 2 Intermediate Apprenticeship Framework in Traffic Office.
The Edexcel Level 3 Certificate in Traffic office has been approved as a component for the SASE Level 3 Advanced Apprenticeship Framework in Traffic Office.
What is the purpose of these qualifications?
These qualifications are designed for those individuals who are involved in planning and organising the land transport and movement of goods. They give the opportunity to demonstrate competence and understanding against a standard set by the needs of the industry.
Who are these qualifications for?
These qualifications are for all learners aged 16 and above who are capable of reaching the required standards.
Edexcel’s policy is that the qualifications should:
be free from any barriers that restrict access and progression
ensure equality of opportunity for all those wishing to access the qualifications.
What is the benefit of these qualifications to the learner and employer?
These qualifications require individuals to demonstrate competence and knowledge against National Occupational Standards (NOS) which are based on the needs of the Traffic Office industry as defined by Skills for Logistics, the Sector Skills Council. As such they contribute to the development of skilled labour in the sector.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
4
What are the potential job roles for those working towards these qualifications?
Traffic officer
Traffic clerk
Transport manager
What progression opportunities are available to learners who achieve these qualifications?
Learners who complete the Level 2 qualification can progress to the Level 3 Certificate in Traffic Office. Further progression opportunities include the Edexcel Level 3 NVQ Certificate in Management or the Edexcel BTEC Level 3 Award/Certificate in Management (QCF). These qualifications can provide a progression route for drivers who are coming off the road but wish to remain in the sector.
Further information is available in Annexe A.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
5
What is the qualification structure for the Edexcel Level 2 Certificate in Traffic Office (QCF)?
Individual units can be found in the Units section.
To achieve this qualification, learners need to complete all nine units, totalling 22 credits.
This qualification is 115 guided learning hours (glh).
Edexcel Level 2 Certificate in Traffic Office (QCF)
Unit Mandatory units 22 credits required Credit Level
1 K/502/1072 - Health, Safety and Security at Work 3 2
2 Y/601/9456– Make an Effective Contribution to a Business in the Logistics Sector
3 2
3 Y/601/7920 – Contribute to the Provision of Customer Service in Logistics Operations
3 2
4 R/601/7172 – Identify Suitable Collection or Delivery Points
2 2
5 D/601/7174 – Release Vehicles for Daily Tasks 2 2
6 M/601/7180 – Monitor Vehicle Movements 2 2
7 T/601/7181 – Post-Journey Reports and Checks 2 2
8 Y/601/7173 – Routing and Scheduling of Loads 3 3
9 A/601/7179 – Develop Productive Working Relationships with Colleagues in Logistics Operations
2 3
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
6
What is the qualification structure for the Edexcel Level 3 Certificate in Traffic Office (QCF)?
Individual units can be found in the Units section.
To achieve this qualification, learners need to complete a minimum of 25 credits.
All four units from Mandatory Group A (12 credits)
Two units from Optional Group 1 (minimum 4 credits)
One unit from Optional Group 2 (minimum 3 credits)
Two units from Optional Group 3 (minimum 6 credits)
This qualification is 116-125 guided learning hours (glh).
Edexcel Level 3 Certificate in Traffic Office (QCF) Learners need to complete a minimum of 25 credits
Unit Mandatory units 12 credits required
Credit Level
1 K/502/1072 – Health, Safety and Security at Work 3 2
8 Y/601/7173 – Routing and Scheduling of Loads 3 3
9 A/601/7179 – Develop Productive Working Relationships with Colleagues in Logistics Operations
2 3
10 A/601/7182 – Manage the Traffic Office 4 3
Optional units – Optional Group 1 Minimum of 4 credits required
Credit Level
3 Y/601/7920 – Contribute to the Provision of Customer Service in Logistics Operations
3 2
4 R/601/7172 – Identify Suitable Collection or Delivery Points
2 2
5 D/601/7174 – Release Vehicles for Daily Tasks 2 2
6 M/601/7180 – Monitor Vehicle Movements 2 2
7 T/601/7181 – Post-Journey Reports and Checks 2 2
11 Y/601/7187 – Inducting New Colleagues into a Logistics Operation
2 2
Optional units – Optional Group 2 Minimum of 3 credits required
Credit Level
12 H/601/7175 – Produce Costings for Freight Transport 4 4
13 K/601/7176 – International Road Transport Operations 5 4
14 R/601/7186 – Help Team Members Address Problems Affecting Their Performance in Logistics Operations
3 4
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
7
Optional units – Optional Group 3 Minimum of 6 credits required
Credit Level
15 M/601/7177 – Manage your own Professional Development in Logistics Operations
2 3
16 F/601/7183 – Recruit, Select and Keep Colleagues in Logistics Operations
4 3
17 J/601/7184 – Build and Manage Teams in Logistics Operations
4 3
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
8
How are the qualifications graded and assessed?
The overall grade for each qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.
To pass a unit the learner must:
achieve all the specified learning outcomes
satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
show that the evidence is their own.
The qualifications are designed to be assessed:
in the workplace or
in conditions resembling the workplace, as specified in the Skills for Logistics Assessment Guidance for the sector
as part of a training programme.
Skills for Logistics Assessment Guidance for Qualifications in the QCF
The Skills for Logistics Assessment Guidance includes details on:
criteria for defining realistic working environments
roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers
quality control of assessment
Evidence of competence may come from:
current practice where evidence is generated from a current job role
a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace
the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification
a combination of these.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
9
It is important that the evidence is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Types of evidence
To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms which could include the examples below.
direct observation of the learner’s performance by their assessor (O)
outcomes from oral or written questioning (Q&A)
products of the learner’s work (P)
personal statements and/or reflective accounts (RA)
outcomes from simulation, where permitted by the Skills for Logistics assessment guidance (S)
professional discussion (PD)
assignment, project/case studies (A)
authentic statements/witness testimony (WT)
expert witness testimony (EWT)
evidence of Recognition of Prior Learning. (RPL)
The abbreviations may be used for cross-referencing purposes.
Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.
Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
10
Centre recognition and approval
Centre recognition
Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.
Approvals agreement
All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.
Quality assurance
Detailed information on Edexcel’s quality assurance processes is given in Annexe B.
What resources are required to deliver these qualifications?
Each qualification is designed to support learners working in the Traffic Office sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Skills for Logistics Assessment Guidance for Qualifications in the QCF.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
11
Unit format
Each unit in this specification contains the following sections.
Unit title:
Unit reference number:
QCF level:
Credit value:
Guided learning hours:
Unit summary:
Assessment requirements/evidence requirements:
Assessment methodology:
Learning outcomes:
Assessment criteria:
Evidence type:
Portfolio reference:
Date:
The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.
All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.
A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.
This provides a summary of the purpose of the unit.
The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.
Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.
The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.
Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.
This provides a summary of the assessment methodology to be used for the unit.
The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.
The learner should give the date when the evidence has been provided.
This code is a unique reference number for the unit.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
12
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
13
Units
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
14
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
15
Unit 1 Health, Safety and Security at Work
Unit reference number: K/502/1072
QCF level: 2
Credit value: 3
Guided learning hours: 20
Unit summary
This unit is for those who take responsibility for their own health, safety and security in the workplace, and monitor the workplace for hazards. The job role involves contributing to the safety and security in the workplace, taking action in the event of an incident, raising the alarm, following correct procedures for shut down and evacuation, using emergency equipment correctly and safely, and monitoring the workplace for hazards.
Assessment requirements
Assessment should be in the workplace as much as possible.
Assessment methodology
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
16
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to w
ork
safe
ly
1.1
ta
ke a
ppro
priat
e ac
tion in t
he
even
t of fire
, em
ergen
cies
or
acc
iden
ts
1.2
id
entify
wher
e ala
rms,
em
ergen
cy e
xits
, es
cape
route
s, e
mer
gen
cy e
quip
men
t and a
ssem
bly
poin
ts
are
loca
ted
1.3
dem
onst
rate
saf
e an
d a
ppro
priat
e use
of
emer
gen
cy e
quip
men
t
1.4
dis
tinguis
h b
etw
een d
iffe
rent
alarm
sounds
1.5
co
mply
with e
quip
men
t oper
atin
g p
roce
dure
s an
d
man
ufa
cture
rs’ in
stru
ctio
ns
1.6
dem
onst
rate
saf
e handlin
g a
nd lifting t
echniq
ues
1.7
dem
onst
rate
corr
ect
use
and m
ainte
nan
ce o
f an
y pro
tect
ive
cloth
ing a
nd/o
r eq
uip
men
t
1.8
co
mply
with p
erso
nal
res
ponsi
bili
ties
under
the
Hea
lth a
nd S
afet
y at
Work
Act
/CO
SH
H
1.9
id
entify
who t
he
nom
inat
ed f
irst
aid
ers
are
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
17
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
onitor
the
work
pla
ce f
or
haz
ards
2.1
id
entify
haza
rdous
subst
ance
s th
at a
re u
sed in t
he
work
pla
ce a
nd d
emonst
rate
met
hods
of m
akin
g
them
saf
e or
reduci
ng t
hei
r dan
ger
in t
he
even
t of
an a
ccid
ent
2.2
id
entify
haza
rds
pose
d b
y m
ach
iner
y th
at is
use
d in
the
work
pla
ce a
nd d
emonst
rate
met
hods
of m
aki
ng
safe
or
reduci
ng t
hei
r dan
ger
in t
he
even
t of an
ac
ciden
t
2.3
dem
onst
rate
how
to h
andle
and s
tore
haz
ardous
subst
ance
s in
cludin
g d
ebris
2.4
dem
onst
rate
how
to s
tore
mate
rial
s an
d e
quip
men
t
2.5
ex
pla
in w
hat
the
most
lik
ely
acc
iden
ts a
nd
emer
gen
cies
in t
he
work
pla
ce a
re a
nd h
ow
to d
eal
with t
hem
2.6
co
mply
with p
erso
nal
res
ponsi
bili
ties
under
the
CO
SH
H (
Contr
ol of Subst
ance
s H
azar
dous
to
Hea
lth)
3
Be
able
to c
ontr
ibute
to
work
pla
ce s
ecurity
3.1
outlin
e an
d c
om
ply
with t
he
org
anis
atio
n’s
rule
s,
codes
, guid
elin
es a
nd s
tandar
ds
rela
ting t
o s
ecurity
3.2
ex
pla
in h
ow
to d
eal w
ith loss
of pro
per
ty
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
18
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
19
Unit 2 Make an Effective Contribution to a Business in the Logistics Sector
Unit reference number: Y/601/9456
QCF level: 2
Credit value: 3
Guided learning hours: 10
Unit summary
This unit is about understanding the organisation’s aims and procedures. It covers identifying individual and group targets, requirements and responsibilities. It is about helping colleagues and knowing how to communicate with others. It requires those working in the logistics sector to be aware of how they can improve their own performance.
This unit is relevant to all those working in the logistics sector who work both individually or as part of a team.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
20
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
ake
an
effe
ctiv
e co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
se
ctor
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
akin
g a
n e
ffec
tive
co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
sec
tor,
th
at r
elat
e to
:
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
equip
men
t
yo
ur
work
role
qual
ity
standar
ds
1.2
id
entify
ow
n r
eport
ing lin
e an
d t
he
work
role
s of
colle
agues
1.3
des
crib
e m
ethods
for
impro
ving p
erso
nal
work
per
form
ance
1.4
des
crib
e m
ethods
for
iden
tify
ing lea
rnin
g n
eeds
1.5
ex
pla
in t
he
import
ance
of su
pport
ing c
olle
agues
an
d t
he
diffe
rence
it
mak
es t
o p
roduct
ivity
1.6
des
crib
e how
mis
under
stan
din
gs
and c
onflic
t in
w
ork
ing r
elat
ionsh
ips
may
be
reso
lved
co
nst
ruct
ivel
y
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
21
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
ake
an
effe
ctiv
e co
ntr
ibution t
o a
busi
nes
s in
the
logis
tics
se
ctor
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o m
akin
g a
n e
ffec
tive
contr
ibution t
o a
busi
nes
s in
the
logis
tics
sec
tor,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
cloth
ing
ow
n w
ork
role
qual
ity
standar
ds
2.2
co
mm
unic
ate
effe
ctiv
ely
with o
ther
s
2.3
co
nfirm
task
s, p
riorities
and r
esponsi
bili
ties
with a
n
appro
priat
e per
son
2.4
per
form
work
tas
ks in w
ays
that
are
consi
sten
t w
ith
good p
ract
ice
in t
he
org
anis
ation
2.5
en
sure
that:
per
sonal
appea
rance
and h
ygie
ne
eq
uip
men
t
w
ork
are
a
are
main
tain
ed in a
ccord
ance
with o
rgan
isat
ional
re
quirem
ents
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
22
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.6
id
entify
ow
n lea
rnin
g n
eeds
from
fee
dback
obta
ined
fr
om
appro
priat
e peo
ple
2.7
ag
ree
a le
arnin
g p
lan t
hat
is
real
istic,
with a
n
appro
priat
e per
son
2.8
pro
mptly
act
ion r
eques
ts fro
m o
ther
s th
at
fall
within
ow
n r
esponsi
bili
ty
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
23
Unit 3 Contribute to the Provision of Customer Service in Logistics Operations
Unit reference number: Y/601/7920
QCF level: 2
Credit value: 3
Guided learning hours: 18
Unit summary
This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication. It includes understanding business and customer confidentiality, the organisation’s image and the limits of own authority when dealing with customers.
This unit is relevant to those who work in the logistics sector who work both individually and as part of a team.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
24
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to c
ontr
ibute
to
the
pro
visi
on o
f cu
stom
er
serv
ices
in logis
tics
oper
atio
ns
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o t
he
pro
visi
on o
f cu
stom
er
serv
ices
in logis
tics
oper
atio
ns,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
equip
men
t
m
ainta
inin
g e
ffec
tive
cust
om
er r
elat
ions
per
sonal
appea
rance
and h
ygie
ne
re
port
ing p
roce
dure
s an
d s
yste
ms
re
cord
ing info
rmation
co
nfiden
tialit
y
co
mpla
ints
1.2
des
crib
e diffe
rent
types
of cu
stom
ers
in r
elat
ion t
o
ow
n o
rgan
isat
ion
1.3
des
crib
e th
e im
port
ance
of
pro
moting t
he
org
anis
atio
n’s
im
age
posi
tive
ly
ef
fect
ive
com
munic
ation
good c
ust
om
er s
ervi
ce
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
25
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.4
id
entify
the
serv
ices
ava
ilable
to c
ust
om
ers
in o
wn
org
anis
atio
n
1.5
des
crib
e th
e im
plic
atio
ns
of:
a
neg
ativ
e im
age
on y
our
org
anis
atio
n
poor
com
munic
atio
n
poor
cust
om
er s
ervi
ce
1.6
des
crib
e:
ow
n r
ole
in d
ealin
g w
ith c
ust
om
er c
om
pla
ints
and
th
e lim
its
of
your
resp
onsi
bili
ty
1.7
id
entify
who t
o r
eport
to w
hen
you a
re u
nable
to
dea
l w
ith a
cust
om
er e
nquiry
or
reques
t
2
Be
able
to c
ontr
ibute
to
the
pro
visi
on o
f cu
stom
er
serv
ices
in logis
tics
oper
atio
ns
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o c
ontr
ibuting t
o c
ust
om
er s
ervi
ces
in
logis
tics
oper
atio
ns,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
equip
men
t
m
ainta
inin
g e
ffec
tive
cust
om
er r
elat
ions
per
sonal
appea
rance
and h
ygie
ne
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
26
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
report
ing p
roce
dure
s an
d s
yste
ms
re
cord
ing info
rmation
co
nfiden
tialit
y
co
mpla
ints
2.2
dev
elop p
osi
tive
rel
ationsh
ips
with c
ust
om
ers
2.3
en
sure
that
ow
n p
erso
nal
appea
rance
and h
ygie
ne
mee
t org
anis
atio
nal
polic
ies
and s
tandar
ds
2.4
co
mm
unic
ate
effe
ctiv
ely
with c
ust
om
ers
2.5
en
sure
that
all in
form
atio
n a
vaila
ble
is
up t
o d
ate
an
d a
ccura
te
2.6
id
entify
cust
om
er n
eeds
2.7
dea
l ef
fect
ivel
y w
ith c
ust
om
er e
nquirie
s
2.8
en
sure
the
cust
om
er is
pro
mptly
info
rmed
of an
y ac
tion t
hat
is
take
n
2.9
m
ainta
in c
ust
om
er c
onfiden
tial
ity
2.1
0
updat
e cu
stom
er r
ecord
s ac
cura
tely
2.1
1
reco
rd c
ust
om
er e
nquirie
s an
d o
utc
om
es a
ccura
tely
usi
ng t
he
org
anis
atio
n’s
pro
cedure
s an
d s
yste
ms
2.1
2
dea
l w
ith c
ust
om
er c
om
pla
ints
effec
tive
ly
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
27
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
28
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
29
Unit 4 Identify Suitable Collection or Delivery Points
Unit reference number: R/601/7172
QCF level: 2
Credit value: 2
Guided learning hours: 7
Unit summary
This unit is about identifying suitable collection and delivery points. It includes gathering information in regard to health, safety and environmental issues, facilities required or available for loading or unloading and access to sites.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
30
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to iden
tify
su
itab
le c
olle
ctio
n o
r del
iver
y poin
ts
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o s
uitab
le c
olle
ctio
n o
r del
iver
y poin
ts,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
en
viro
nm
enta
l fa
ctors
ac
cess
poin
ts
re
cord
ing a
nd d
ocu
men
tation
sa
fe loadin
g a
nd u
nlo
adin
g o
f ve
hic
les
1.2
ex
pla
in t
he
char
act
eris
tics
of th
e lo
ad t
o b
e m
ove
d
and t
he
suitab
ility
of
the
vehic
le for
that
load
1.3
id
entify
pro
ble
ms
that
can o
ccur
with f
aci
litie
s at
co
llect
ion o
f del
iver
y poin
ts
1.4
ex
pla
in t
he
appro
priate
act
ion t
o t
ake,
when
pro
ble
ms
occ
ur
with f
acili
ties
at
colle
ctio
n p
oin
ts
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
31
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to iden
tify
suitab
le
colle
ctio
n o
r del
iver
y poin
ts
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o iden
tify
ing s
uitab
le c
olle
ctio
n o
r del
iver
y poin
ts,
that
rela
te t
o:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
en
viro
nm
enta
l fa
ctors
ac
cess
poin
ts
re
cord
ing a
nd d
ocu
men
tation
sa
fe loadin
g a
nd u
nlo
adin
g o
f ve
hic
les
2.2
co
nfirm
the
requirem
ents
and c
onst
rain
ts o
f th
e lo
ad t
o b
e m
ove
d
2.3
es
tablis
h a
poin
t of
conta
ct w
her
e co
llect
ion o
f del
iver
y poin
t det
ails
can
be
obta
ined
2.4
co
mm
unic
ate
effe
ctiv
ely
2.5
obta
in t
he
follo
win
g info
rmation r
elating t
o
colle
ctio
n o
r del
iver
y poin
ts:
phys
ical
acc
ess
and s
ecurity
req
uirem
ents
hea
lth,
safe
ty a
nd e
nvi
ronm
enta
l re
quirem
ents
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
32
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
limitat
ions
or
rest
rict
ions
le
gal
and o
per
atin
g r
equirem
ents
phys
ical
load
ing a
nd u
nlo
adin
g f
acili
ties
an
y sp
ecia
list
equip
men
t re
quired
2.6
co
nfirm
the
loads
and d
eter
min
e th
e su
itabili
ty o
f th
e co
llect
ion o
r del
iver
y poin
t
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
33
Unit 5 Release Vehicles for Daily Tasks
Unit reference number: D/601/7174
QCF level: 2
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about releasing vehicles for daily tasks. It involves checking that all pre-journey routines have been completed and that an appropriate driver has been allocated.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
34
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to r
elea
se
vehic
les
for
dai
ly t
asks
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o r
elea
sing v
ehic
les
for
dai
ly t
ask
s th
at r
elate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
en
viro
nm
enta
l fa
ctors
docu
men
tation s
yste
ms
drive
r hours
and lic
ensi
ng r
equirem
ents
ve
hic
le o
per
ator’s
licen
sing r
equirem
ents
ro
ute
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
1.2
ex
pla
in d
iffe
rent
modes
of
tran
sport
that
can
be
use
d
1.3
ex
pla
in t
he
types
of lo
ad a
nd c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
to b
e m
ove
d
1.4
ex
pla
in t
he
types
of ve
hic
les
and s
pec
ialis
t eq
uip
men
t th
at
can b
e use
d t
o m
ove
the
loads
1.5
ex
pla
in t
he
skill
s an
d q
ual
ific
ations
required
of
drive
r per
sonnel
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
35
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.6
id
entify
pro
ble
ms
that
can o
ccur
when
rel
easi
ng
vehic
les
for
dai
ly t
asks
1.7
ex
pla
in t
he
appro
priate
act
ion t
o t
ake,
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
2
Be
able
to r
elea
se v
ehic
les
for
dai
ly t
ask
s 2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s in
re
lation t
o r
elea
sing t
he
vehic
les
for
dai
ly t
asks
that
re
late
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
en
viro
nm
enta
l fa
ctors
docu
men
tation s
yste
ms
drive
r hours
and lic
ensi
ng r
equirem
ents
ve
hic
le o
per
ator’s
licen
sing r
equirem
ents
ro
ute
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
2.2
obta
in d
etai
ls o
f th
e lo
ads
to b
e del
iver
ed
2.3
co
nfirm
the
routing a
nd s
ched
ulin
g info
rmat
ion f
or
tran
sport
ing t
he
load
s
2.4
se
lect
the
drive
r, v
ehic
le a
nd a
ny
equip
men
t to
be
use
d f
or
tran
sport
ing t
he
load
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
36
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.5
m
ainta
in r
ecord
s of th
e drive
r, v
ehic
le a
nd a
ny
equip
men
t use
d
2.6
co
mm
unic
ate
effe
ctiv
ely
2.7
au
thori
se t
he
use
of re
sourc
es
2.8
is
sue
consi
gnm
ent
docu
men
ts o
r pro
of of
del
iver
y note
s
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
37
Unit 6 Monitor Vehicle Movements
Unit reference number: M/601/7180
QCF level: 2
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about monitoring the vehicle movements. It involves reacting to any changes impacting on routing or scheduling of the vehicle or road. It deals with informing relevant personnel of changes and maintaining records.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
38
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
onitor
vehic
le m
ove
men
ts
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
onitoring v
ehic
le
move
men
ts,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
en
viro
nm
enta
l fa
ctors
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
m
onitoring r
equirem
ents
drive
r hours
and lic
ensi
ng r
equirem
ents
ve
hic
le o
per
ator’s
licen
sing r
equirem
ents
ro
ute
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
1.2
ex
pla
in t
he
follo
win
g:
so
urc
es o
f in
form
atio
n
m
ethods
and e
quip
men
t use
d f
or
monitoring
the
pro
gre
ss o
f ve
hic
les
and loads
lim
itat
ions
of ro
ute
s, v
ehic
les,
equip
men
t an
d
drive
rs
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
39
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
envi
ronm
enta
l, e
conom
y an
d e
ffic
iency
iss
ues
re
lating t
o t
he
vehic
le a
nd load
1.3
id
entify
pro
ble
ms
that
can o
ccur
when
monitoring
vehic
le m
ove
men
ts
1.4
ex
pla
in t
he
appro
priate
act
ion t
o t
ake
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
2
Be
able
to m
onitor
vehic
le
move
men
ts
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o m
onitoring v
ehic
le m
ove
men
ts,
that
re
late
to:
hea
lth,
safe
ty a
nd s
ecurity
en
viro
nm
enta
l fa
ctors
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
m
onitoring r
equirem
ents
drive
r hours
and lic
ensi
ng r
equirem
ents
ve
hic
le o
per
ator’s
licen
sing r
equirem
ents
ro
ute
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
2.2
co
nfirm
the
routing a
nd s
ched
ulin
g info
rmat
ion f
or
the
vehic
les
and loads
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
40
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.3
dem
onst
rate
how
to t
ake
act
ion t
o m
odify
routing
and s
ched
ulin
g o
f ve
hic
les
and load
s in
res
ponse
to
chan
ges
in c
ust
om
er r
equirem
ents
2.4
dem
onst
rate
how
to info
rm:
re
leva
nt
per
sonnel
of ch
anges
to t
he
routing
and s
ched
ulin
g o
f ve
hic
les
and load
s
cu
stom
ers
about
changes
to t
he
routing a
nd
sched
ulin
g o
f ve
hic
les
and loads
2.5
dem
onst
rate
how
to t
ake
act
ion in r
esponse
to:
pro
ble
ms
report
ed b
y drive
rs in r
elat
ion t
o
bre
akdow
ns
or
traffic
em
ergen
cies
or
colli
sions
in r
elation t
o t
he
vehic
le a
nd load
2.6
m
onitor
the
pro
gre
ss o
f ve
hic
les
and loads
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
41
Unit 7 Post-Journey Reports and Checks
Unit reference number: T/601/7181
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit is about completing post journey checks. It deals with checking any documentation, checking the condition of the vehicle and confirming any faults or damage have been reported. It involves dealing with any returned loads and re-tasking or rescheduling of driver or vehicle as required.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
42
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to u
nder
take
post
-journ
ey r
eport
s an
d
chec
ks
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o u
nder
taki
ng p
ost
-journ
ey
report
s an
d c
hec
ks,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
en
viro
nm
enta
l fa
ctors
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
drive
r hours
and lic
ensi
ng r
equirem
ents
ve
hic
le o
per
ator’s
licen
sing r
equirem
ents
re
cord
ing a
nd d
ocu
men
tations
syst
ems
2
Be
able
to u
nder
take
post
-jo
urn
ey r
eport
s an
d
chec
ks
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o p
ost
journ
ey a
nd c
hec
ks,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
en
viro
nm
enta
l fa
ctors
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
drive
r hours
and lic
ensi
ng r
equirem
ents
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
43
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
vehic
le o
per
ator’s
licen
sing r
equirem
ents
re
cord
ing a
nd d
ocu
men
tations
syst
ems
2.2
co
nfirm
the
retu
rn o
f th
e ve
hic
le
2.3
co
nfirm
the
conditio
n o
f th
e ve
hic
le o
n c
om
ple
tion
of th
e sc
hed
ule
2.4
dem
onst
rate
how
to t
ake
act
ion if
faults
or
def
ects
ar
e fo
und o
n t
he
vehic
le
2.5
co
nfirm
the
docu
men
tation a
nd o
ther
rec
ord
s re
lating t
o t
he:
ve
hic
le
drive
r
co
mply
with leg
al, o
per
atio
nal and
org
anis
atio
nal
pro
cedure
s
2.6
re
-task
or
resc
hed
ule
veh
icle
s and d
rive
rs a
s re
quired
2.7
en
sure
ret
urn
load
s ar
e dea
lt w
ith in a
ccord
ance
w
ith o
per
ational
and o
rgan
isat
ional
pro
cedure
s
2.8
co
mm
unic
ate
effe
ctiv
ely
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
44
Lear
ner
nam
e:
Dat
e:
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
45
Unit 8 Routing and Scheduling of Loads
Unit reference number: Y/601/7173
QCF level: 3
Credit value: 3
Guided learning hours: 14
Unit summary
This unit is about gathering all of the information required for routing and scheduling. It involves collating information in regard to timings and destinations of consignments and the type of vehicle required to carry the goods.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
46
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to r
oute
and
sched
ule
load
s 1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o r
outing a
nd s
ched
ulin
g
load
s, t
hat
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
re
cord
ing s
yste
ms
and d
ocu
men
tation
1.2
ex
pla
in t
he
diffe
rent
modes
of tr
ansp
ort
that
can
be
use
d
1.3
ex
pla
in t
he
follo
win
g in r
elation t
o t
he
vehic
le a
nd
load
:
th
e ty
pe
of lo
ad a
nd c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
to b
e m
ove
d
diffe
rent
types
of
vehic
le t
hat
can
be
use
d
ve
hic
le w
eights
and d
imen
sions
m
ethods
of lo
ad d
istr
ibution
en
viro
nm
enta
l ec
onom
y an
d e
ffic
iency
iss
ues
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
47
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.4
id
entify
all
sort
ing p
ara
met
ers
rele
vant
to t
he
del
iver
y or
colle
ctio
n o
f th
e lo
ads
1.5
ex
pla
in s
ourc
es o
f ro
uting info
rmat
ion incl
udin
g:
tim
e, d
estinat
ion
del
iver
y an
d c
olle
ctio
n s
ched
ule
s
1.6
ex
pla
in h
ow
to d
eal w
ith load
s th
at c
annot
be
route
d a
nd s
ched
ule
d
1.7
ex
pla
in h
ow
to r
eport
any
consi
gnm
ents
that
ca
nnot
be
bro
ken d
ow
n into
loads
1.8
id
entify
pro
ble
ms
that
can o
ccur
when
routing a
nd
sched
ulin
g load
s
1.9
ex
pla
in t
he
appro
priate
act
ion t
o t
ake,
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
2
Be
able
to r
oute
and
sched
ule
load
s 2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o r
outing a
nd s
ched
ulin
g loads,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
re
cord
ing s
yste
ms
and d
ocu
men
tation
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
48
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.2
obta
in d
etai
ls o
f th
e co
nsi
gnm
ent,
tim
e an
d
des
tinat
ion for
del
iver
y of th
e lo
ads
2.3
co
llate
consi
gnm
ents
and s
etting o
ut
priori
ties
and
optim
izat
ion o
f del
iver
y an
d c
olle
ctio
n s
ched
ule
s to
m
eet
cust
om
er r
equirem
ents
2.4
co
nfirm
the
follo
win
g:
m
ethod o
f tr
ansp
ort
ty
pes
of
vehic
le a
nd e
quip
men
t to
be
use
d
th
e lo
ad a
nd s
uitab
ility
of
vehic
le
2.5
re
cord
and c
om
munic
ate
info
rmat
ion o
n t
he
load t
o
the
appro
priat
e per
sonnel
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
49
Unit 9 Develop Productive Working Relationships with Colleagues in Logistics Operations
Unit reference number: A/601/7179
QCF level: 3
Credit value: 2
Guided learning hours: 12
Unit summary
This unit is about developing productive working relationships with colleagues within logistics operations. It deals with supporting colleagues within teams, dealing with difficult situations, supporting and delivering own work to maintain the productivity of the operation.
This unit is suitable for all those working in logistics operations who have responsibility for developing working relationships with colleagues.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
50
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to d
evel
op
pro
duct
ive
work
ing
rela
tionsh
ips
with
colle
agues
in logis
tics
oper
atio
ns
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o d
evel
opin
g p
roduct
ive
work
ing r
elat
ionsh
ips,
that
re
late
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
oper
atin
g r
equirem
ents
1.2
ex
pla
in t
he
ben
efits
of dev
elopin
g p
roduct
ive
work
ing r
elat
ionsh
ips
1.3
ex
pla
in t
he
import
ance
of cr
eating a
n e
nvi
ronm
ent
of tr
ust
and m
utu
al re
spec
t
1.4
ex
pla
in t
he
role
s an
d r
esponsi
bili
ties
of w
ork
co
lleag
ues
1.5
ex
pla
in t
he
princi
ple
s of ef
fect
ive
com
munic
atio
n
1.6
ex
pla
in t
he
import
ance
of
under
standin
g d
ifficu
lt
situ
atio
ns,
conflic
ts o
f in
tere
st iss
ues
, an
d
dis
agre
emen
ts a
nd t
echniq
ues
for
reso
lvin
g t
hes
e
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
51
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.7
ex
pla
in t
he
import
ance
of fe
edbac
k on o
wn
per
form
ance
1.8
ex
pla
in h
ow
to p
rovi
de
feed
back
to c
olle
agues
on
thei
r per
form
ance
2
Be
able
to d
evel
op
pro
duct
ive
work
ing
rela
tionsh
ips
in logis
tics
oper
atio
ns
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o d
evel
opin
g p
roduct
ive
work
ing
rela
tionsh
ips
with c
olle
agues
in logis
tics
oper
atio
ns,
th
at r
elat
e to
:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
oper
atin
g r
equirem
ents
2.2
es
tablis
h p
roduct
ive
work
ing r
elat
ionsh
ips
with
colle
agues
2.3
co
mm
unic
ate
effe
ctiv
ely
2.4
ex
chan
ge
info
rmation a
nd r
esourc
es w
ith
colle
agues
to e
nsu
re a
ll part
ies
fulfil
agre
emen
ts
2.5
pro
vide
feed
bac
k to
colle
agues
to im
pro
ve
per
form
ance
2.6
obta
in fee
dbac
k fr
om
colle
agues
to im
pro
ve
per
form
ance
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
52
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
53
Unit 10 Manage the Traffic Office
Unit reference number: A/601/7182
QCF level: 3
Credit value: 4
Guided learning hours: 16
Unit summary
This unit is about managing the traffic office. It deals with recording feedback, communicating it to relevant people and advising them of likely outcomes. It involves evaluating performance, effectiveness and efficiency to identify trends.
This unit is relevant to those managing or supervising staff engaged in road transport operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
54
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
anag
e th
e tr
affic
offic
e 1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
anag
ing t
he
traf
fic
offic
e, t
hat
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
en
viro
nm
enta
l fa
ctors
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
ro
ute
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
re
view
sys
tem
s
1.2
ex
pla
in t
he
follo
win
g:
th
e ty
pe
of lo
ad a
nd c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
bei
ng m
ove
d
diffe
rent
modes
of tr
ansp
ort
ty
pes
of
vehic
les
and e
quip
men
t th
at c
an b
e use
d f
or
carr
ying d
iffe
rent
load
s
so
urc
es o
f fe
edback
info
rmation
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
55
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.3
ex
pla
in h
ow
to m
anage
colle
agues
within
the
oper
atio
n
1.4
id
entify
pro
ble
ms
that
can o
ccur
when
manag
ing
the
traffic
off
ice
1.5
ex
pla
in t
he
appro
priate
act
ion t
o t
ake
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
2
Be
able
to m
anag
e th
e tr
affic
offic
e 2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o m
anag
ing t
he
traffic
off
ice,
that
rel
ate
to
:
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
equip
men
t
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
ro
ute
, des
tinat
ion,
del
iver
y an
d c
olle
ctio
n
sched
ule
s
re
view
sys
tem
s
2.2
m
anag
e co
lleag
ues
to p
lan t
he
tran
sport
atio
n o
f lo
ads
2.3
m
onitor
the
use
of re
sourc
es
2.4
su
pport
colle
ague’
s dec
isio
ns
wher
e pro
ble
ms
aris
e
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
56
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.5
ad
vise
cust
om
ers
and r
elev
ant
per
sonnel
of an
y ch
anges
in t
he
reso
urc
es a
lloca
ted o
r th
e del
iver
y sc
hed
ule
s
2.6
m
ainta
in r
ecord
s m
aki
ng a
ny
chan
ges
acc
ord
ing t
o
oper
atio
nal pro
cedure
s
2.7
ev
aluat
e fe
edbac
k obta
ined
on t
he
use
of re
sourc
es
2.8
re
view
act
ual
per
form
ance
again
st t
he
oper
atio
nal
pla
n
2.9
ev
aluat
e th
e ef
fect
iven
ess
and e
ffic
iency
of
com
ple
ted o
per
atio
ns
2.1
0
form
ula
te a
n a
ctio
n p
lan b
ase
d o
n p
atte
rns
or
tren
ds
in a
ctual
per
form
ance
in o
rder
to im
pro
ve
per
form
ance
2.1
1
pro
pose
am
endm
ents
to o
per
atio
nal
and
org
anis
atio
nal
pro
cedure
s
2.1
2
com
munic
ate
effe
ctiv
ely
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
57
Unit 11 Inducting New Colleagues into a Logistics Operation
Unit reference number: Y/601/7187
QCF level: 2
Credit value: 2
Guided learning hours: 11
Unit summary
This unit is about inducting new staff into a logistics operation. It deals with the importance of induction, and ensuring that new colleagues are familiar with organisational procedures, the workplace and their role and responsibilities.
This unit is relevant to all operatives involved in inducting new colleagues into a logistics operation. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
58
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to induct
new
co
lleag
ues
into
a logis
tics
oper
atio
n
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o induct
ing n
ew c
olle
agues
in
to a
logis
tics
oper
atio
n t
hat
rela
te t
o:
th
e org
anis
atio
n
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
equip
men
t
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
dat
a pro
tect
ion
st
aff han
dbook
1.2
ex
pla
in t
he
import
ance
of co
mple
ting a
n induct
ion
1.3
id
entify
pro
ble
ms
that
can o
ccur
when
induct
ing
new
colle
agues
into
a logis
tics
oper
atio
n
1.4
ex
pla
in t
he
appro
priate
act
ion t
o t
ake,
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
59
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to induct
co
lleag
ues
into
logis
tics
oper
atio
ns
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o induct
ing n
ew c
olle
agues
into
a logis
tics
oper
atio
n,
that
rel
ate
to:
th
e org
anis
atio
n
hea
lth,
safe
ty a
nd s
ecurity
per
sonal
pro
tect
ive
equip
men
t
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
dat
a pro
tect
ion
st
aff han
dbook
2.2
co
mm
unic
ate
effe
ctiv
ely
2.3
en
sure
colle
agues
are
fam
iliar
with:
th
e org
anis
atio
nal
char
t
th
e pre
mis
es
ow
n w
ork
pla
ce
per
sonal
pro
tect
ive
equip
men
t
em
ergen
cy e
vacu
atio
n p
roce
dure
s
hea
lth s
afet
y an
d s
ecurity
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
60
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.4
in
troduce
new
colle
agues
to c
o-w
ork
ers
2.5
en
sure
colle
agues
are
aw
are
of
ow
n r
esponsi
bili
ties
w
ithin
the
staf
f han
dbook
2.6
co
mple
te d
ocu
men
tation a
ccord
ing t
o
org
anis
atio
nal
pro
cedure
s
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
61
Unit 12 Produce Costings for Freight Transport
Unit reference number: H/601/7175
QCF level: 4
Credit value: 4
Guided learning hours: 20
Unit summary
This unit is about producing costings for freight transport. It involves identifying points of contact, collection and/or delivery points and driver or vehicle requirements. It deals with any special requirements in regard to care of the load during transport and the loading and unloading of the vehicle.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
62
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to p
roduce
co
stin
gs
for
frei
ght
tran
sport
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o p
roduci
ng c
ost
ings
for
frei
ght
transp
ort
, th
at
rela
te t
o:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
re
cord
ing a
nd d
ocu
men
tation r
equirem
ents
te
rms
and c
onditio
ns
for
tran
sport
ing load
s
1.2
ex
pla
in t
he
follo
win
g:
so
urc
es a
nd p
oin
t of
conta
ct f
or
info
rmat
ion o
n
the
move
men
t of
goods
th
e ty
pes
of lo
ads
and c
hara
cter
istics
of th
e co
nsi
gnm
ent
to b
e m
ove
d
diffe
rent
modes
of tr
ansp
ort
ty
pes
of
vehic
les
for
carr
ying d
iffe
rent
load
s an
d
how
thes
e af
fect
cost
ings
th
e ty
pes
of
faci
litie
s re
quir
ed for
load
ing a
nd
unlo
adin
g
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
63
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
types
and s
ourc
es o
f sp
ecia
list
equip
men
t th
at
may
be
use
d
1.3
ex
pla
in c
ost
s an
d t
he
reaso
ns
for
fluct
uat
ions
2
Be
able
to p
roduce
co
stin
gs
for
frei
ght
tran
sport
2.1
fo
llow
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in
rela
tion t
o p
roduci
ng c
ost
ings
for
frei
ght
tran
sport
, th
at r
elat
e to
:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
en
viro
nm
enta
l fa
ctors
oper
atin
g r
equirem
ents
re
cord
ing a
nd d
ocu
men
tation r
equirem
ents
te
rms
and c
onditio
ns
for
tran
sport
ing load
s
2.2
m
ake
conta
ct w
ith a
n a
ppro
priate
per
son w
her
e co
ntr
act
det
ails
can
be
obta
ined
2.3
co
nfirm
the
colle
ctio
n a
nd d
eliv
ery
poin
t det
ails
to
det
erm
ine
the
dis
tance
and o
ther
ass
oci
ated
cost
s
2.4
co
nfirm
the
oper
atio
nal
req
uirem
ents
in r
elat
ion t
o
any
const
rain
ts o
n t
he
consi
gnm
ent
2.5
co
nfirm
the
drive
r an
d v
ehic
le r
equirem
ents
for
carr
ying o
ut
the
tran
sport
atio
n o
f th
e lo
ad
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
64
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.6
obta
in info
rmat
ion o
f th
e phys
ical
load
ing a
nd
unlo
adin
g f
acili
ties
ava
ilable
at
the
colle
ctio
n a
nd
del
iver
y poin
ts a
nd a
ny
spec
ialis
t eq
uip
men
t to
be
use
d
2.7
co
llate
and r
ecord
the
info
rmat
ion o
bta
ined
to
pre
par
e th
e quota
tion
2.8
co
mm
unic
ate
effe
ctiv
ely
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
65
Unit 13 International Road Transport Operations
Unit reference number: K/601/7176
QCF level: 4
Credit value: 5
Guided learning hours: 25
Unit summary
This unit is about international road transport operations. It deals with obtaining information in regard to vehicle, load, driver requirements in order to produce documentation for the movement of loads outside of the United Kingdom.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
66
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to u
nder
take
in
tern
atio
nal
road
tran
sport
oper
atio
ns
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o inte
rnat
ional
road
tran
sport
oper
atio
ns,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
en
viro
nm
enta
l fa
ctors
in
tern
atio
nal
move
men
ts
docu
men
tation s
yste
ms
drive
r hours
and lic
ensi
ng r
equirem
ents
ve
hic
le o
per
ator’s
licen
sing r
equirem
ents
1.2
ex
pla
in d
iffe
rent
modes
of
tran
sport
that
can
be
use
d
1.3
ex
pla
in t
he
types
of lo
ad a
nd c
har
acte
rist
ics
of th
e co
nsi
gnm
ent
to b
e m
ove
d
1.4
ex
pla
in t
he
types
of ve
hic
les
and s
pec
ialis
t eq
uip
men
t th
at
can b
e use
d t
o m
ove
the
loads
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
67
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.5
ex
pla
in t
he
skill
s an
d q
ual
ific
ations
required
of
drive
r per
sonnel
1.6
ex
pla
in h
ow
drive
rs,
vehic
les,
equip
men
t an
d o
ther
re
sourc
es a
re a
lloca
ted
1.7
ex
pla
in r
equired
docu
men
tation for
the
inte
rnat
ional
move
men
t of goods
1.8
id
entify
pro
ble
ms
that
can o
ccur
when
under
taki
ng
inte
rnat
ional
road t
ransp
ort
atio
n o
per
ations
1.9
ex
pla
in t
he
appro
priate
act
ion t
o t
ake,
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
2
Be
able
to u
nder
take
in
tern
atio
nal
road
tran
sport
oper
atio
ns
2.1
fo
llow
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in
rela
tion t
o p
rote
ctin
g t
he
vehic
le a
nd load
, th
at
rela
te t
o:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
en
viro
nm
enta
l fa
ctors
in
tern
atio
nal
move
men
ts
docu
men
tation s
yste
ms
drive
r hours
and lic
enci
ng r
equirem
ents
ve
hic
le o
per
ators
’ lic
enci
ng r
equirem
ents
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
68
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.2
as
sess
whic
h info
rmation is
required
for:
lo
ads
to b
e tr
ansp
ort
ed into
and o
ut
of th
e U
nited
Kin
gdom
th
e dri
ver,
veh
icle
in r
elat
ion t
o inte
rnat
ional
m
ove
men
t of goods
2.3
obta
in t
he
required
docu
men
tation for
inte
rnat
ional
move
men
ts
2.4
re
cord
the
required
info
rmation o
n t
he
inte
rnat
ional
move
men
ts o
f goods
2.5
co
nfirm
the
allo
cation o
f re
sourc
es
2.6
is
sue
inst
ruct
ions
and r
elev
ant
docu
men
tation t
o
the
appro
priat
e per
sonnel
2.7
ad
vise
appro
priate
per
sonnel
of
the
move
men
t of
the
load
2.8
co
mm
unic
ate
effe
ctiv
ely
2.9
en
sure
the
move
men
t of
the
loads
com
plie
s w
ith
rele
vant
legis
lation,
regula
tion a
nd c
odes
of
pra
ctic
e
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
69
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.1
0
monitor
the
move
men
ts o
f th
e lo
ads
2.1
1
mai
nta
in r
ecord
s in
acc
ord
ance
with o
per
ational
pro
cedure
s
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
70
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
71
Unit 14 Help Team Members Address Problems Affecting Their Performance in Logistics Operations
Unit reference number: R/601/7186
QCF level: 4
Credit value: 3
Guided learning hours: 10
Unit summary
This unit is about helping team members to address problems affecting their performance. It deals with providing opportunities for team members to improve their performance, methods to improve performance and reviewing actions taken.
This unit is relevant to those managing teams and the performance of the team in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
72
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to h
elp t
eam
m
ember
s ad
dre
ss
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o h
elpin
g t
eam
mem
ber
s ad
dre
ss p
roble
ms
thei
r per
form
ance
, th
at
rela
te t
o:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
1.2
ex
pla
in h
ow
to e
nco
ura
ge
team
mem
ber
s to
ap
pro
ach
appro
priat
e peo
ple
with p
roble
ms
that
m
ay a
ffec
t th
eir
per
form
ance
1.3
ex
pla
in t
he:
im
port
ance
of id
entify
ing p
erfo
rman
ce iss
ues
w
ith t
he
team
mem
ber
(s)
conce
rned
im
port
ance
of dis
cuss
ing p
roble
ms
with t
eam
m
ember
s at
a t
ime
and p
lace
appro
priat
e to
the
type,
ser
iousn
ess
and c
om
ple
xity
of
the
pro
ble
m
how
to g
ather
and c
hec
k th
e in
form
atio
n t
o
iden
tify
the
pro
ble
m a
nd its
cau
se a
ccura
tely
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
73
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
range
of
alte
rnat
ive
cours
es o
f act
ion t
hat
can
be
take
n
im
port
ance
of ag
reei
ng w
ith t
he
team
mem
ber
in
a t
imel
y an
d e
ffec
tive
man
ner
a w
ay
of
dea
ling w
ith t
he
pro
ble
m
w
hen
to r
efer
the
team
mem
ber
to s
upport
se
rvic
es o
r sp
ecia
lists
th
e im
port
ance
of
confiden
tial
ity
re
cord
ing a
ctio
ns
2
Be
able
to h
elp t
eam
m
ember
s ad
dre
ss
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
in logis
tics
oper
atio
ns
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o h
elpin
g t
eam
mem
ber
s ad
dre
ss
pro
ble
ms
affe
ctin
g t
hei
r per
form
ance
, th
at r
elat
e to
:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
2.2
co
mm
unic
ate
with o
ther
s ef
fect
ivel
y
2.3
pro
vide
opport
unitie
s fo
r te
am
mem
ber
s to
dis
cuss
pro
ble
ms
that
may
aff
ect
thei
r per
form
ance
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
74
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.4
id
entify
per
form
ance
iss
ues
and d
iscu
ss t
hes
e w
ith
the
team
mem
ber
(s)
conce
rned
at
a tim
e an
d p
lace
ap
pro
priat
e to
the
type,
ser
iousn
ess
and c
om
ple
xity
of th
e pro
ble
m
2.5
ch
eck
that
all
info
rmat
ion g
ather
ed a
ccura
tely
id
entifies
the
pro
ble
m a
nd its
cau
se
2.6
dis
cuss
a r
ange
of alter
nat
ive
cours
es o
f act
ion w
ith
the
team
mem
ber
(s)
2.7
ag
ree
with t
he
team
mem
ber
(s)
in a
tim
ely
man
ner
ef
fect
ive
act
ion t
hat
will
dea
l w
ith t
he
pro
ble
m
2.8
dem
onst
rate
how
to r
efer
the
team
mem
ber
(s)
to
support
ser
vice
s or
spec
ialis
ts
2.9
ke
ep a
confiden
tial
rec
ord
of al
l dis
cuss
ion w
ith
team
mem
ber
(s)
2.1
0
revi
ew a
ctio
ns
to e
nsu
re t
hey
mee
t th
e org
anis
atio
ns
polic
ies
for
man
agin
g p
eople
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
75
Unit 15 Manage your own Professional Development in Logistics Operations
Unit reference number: M/601/7177
QCF level: 3
Credit value: 2
Guided learning hours: 11
Unit summary
This unit is about managing own professional development. It deals with understanding own learning style, values, personal and work goals, obtaining feedback, improving own performance through the development of a personal development plan.
This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
76
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to m
anag
e ow
n
pro
fess
ional
dev
elopm
ent
in logis
tics
oper
ations
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o m
anag
ing o
wn r
esourc
es
and p
rofe
ssio
nal dev
elopm
ent,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
1.2
ex
pla
in h
ow
to d
evel
op o
wn p
rofe
ssio
nal
dev
elopm
ent
pla
n
1.3
ex
pla
in o
wn lea
rnin
g s
tyle
1.4
ex
pla
in t
he
curr
ent
and futu
re r
equirem
ents
of ow
n
work
role
1.5
ex
pla
in o
wn v
alues
, ca
reer
and p
erso
nal
goal
s in
re
lation t
o w
ork
role
1.6
ex
pla
in s
ourc
es o
f fe
edbac
k use
d t
o e
valu
ate
per
form
ance
1.7
ex
pla
in h
ow
to u
pdat
e w
ork
obje
ctiv
es a
nd
dev
elopm
ent
pla
ns
in t
he
light
of per
form
ance
, fe
edback
rec
eive
d,
any
dev
elopm
ent
act
ivitie
s under
take
n a
nd a
ny
wid
er c
han
ges
1.8
ex
pla
in h
ow
to m
onitor
the
qual
ity
of ow
n w
ork
and
pro
gre
ss a
gai
nst
dev
elopm
ent
pla
ns
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
77
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to m
anag
e ow
n
pro
fess
ional
dev
elopm
ent
in logis
tics
oper
ations
2.1
fo
llow
org
anis
atio
nal
polic
ies
and p
roce
dure
s, in
rela
tion t
o m
anag
ing o
wn p
rofe
ssio
nal
dev
elopm
ent,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
oper
atin
g r
equirem
ents
2.2
ag
ree
per
sonal
work
obje
ctiv
es w
ith a
ppro
priat
e peo
ple
2.3
ag
ree
how
pro
gre
ss w
ill b
e m
easu
red w
ith
appro
priat
e peo
ple
2.4
pro
duce
ow
n d
evel
opm
ent
pla
n t
o t
ake
acc
ount
of
the
follo
win
g:
per
sonal
lea
rnin
g s
tyle
s
gap
s bet
wee
n c
urr
ent
and f
utu
re r
equirem
ents
of w
ork
role
and c
urr
ent
know
ledge,
under
stan
din
g a
nd s
kills
2.5
re
view
act
ivitie
s under
take
n in d
evel
opm
ent
pla
n in
rela
tion t
o p
erfo
rman
ce
2.6
re
view
fee
dbac
k re
ceiv
ed a
nd u
pdat
e ow
n
dev
elopm
ent
pla
n in lig
ht
of
feed
bac
k an
d
per
form
ance
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
78
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
79
Unit 16 Recruit, Select and Keep Colleagues in Logistics Operations
Unit reference number: F/601/7183
QCF level: 3
Credit value: 4
Guided learning hours: 16
Unit summary
This unit is about recruiting, selecting and keeping colleagues in logistics operations. It deals with determining staff turnover, recruiting and selecting procedures, the importance of exit interviews and reviewing the effectiveness of internal procedures for recruiting, selecting and keeping colleagues.
This unit is relevant to those managing or engaged in the recruitment, selection or keeping of colleagues in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
80
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to r
ecru
it,
sele
ct a
nd k
eep c
olle
agues
in
logis
tics
oper
ations
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o r
ecru
itin
g,
sele
ctin
g a
nd
keep
ing c
olle
agues
in logis
tics
oper
atio
ns,
that
re
late
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
ac
cess
ing s
pec
ialis
t ex
per
tise
1.2
ex
pla
in t
he
follo
win
g in r
elation t
o s
taff
turn
ove
r:
th
e im
port
ance
of under
taki
ng e
xit
inte
rvie
ws
sensi
tive
ly
ty
pes
of
reas
ons
colle
agues
may
giv
e fo
r le
avin
g
how
to m
easu
re s
taff
turn
ove
r
ca
use
s an
d e
ffec
ts o
f hig
h a
nd low
sta
ff
turn
ove
r
m
easu
res
that
can
be
take
n t
o a
ddre
ss s
taff
turn
ove
r is
sues
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
81
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.3
ex
pla
in h
ow
to u
nder
take
a s
kills
anal
ysis
exe
rcis
e to
:
re
view
the
work
load
to iden
tify
short
falls
in t
he
num
ber
of
colle
agues
and/o
r sk
ills,
know
ledge,
under
stan
din
g a
nd e
xper
ience
id
entify
act
ual
ski
ll and a
void
ste
reoty
pin
g
diffe
rent
options
for
iden
tified
short
falls
in t
hei
r ad
vanta
ges
and d
isadva
nta
ges
1.4
ex
pla
in t
he
purp
ose
of jo
b d
escr
iptions
and p
erso
n
spec
ific
atio
ns,
and:
w
hat
they
should
conta
in
th
e im
port
ance
of
consu
ltin
g w
ith o
ther
s w
hen
pro
duci
ng o
r updat
ing t
hem
1.5
ex
pla
in t
he
diffe
rent
stag
es in t
he
recr
uitin
g a
nd
sele
ctin
g p
roce
ss,
and:
th
e im
port
ance
of
consu
ltin
g o
ther
s on t
he
stag
es
m
ethods
use
d t
hei
r adva
nta
ges
and
dis
adva
nta
ges
as
soci
ate
d t
imin
gs
th
e ro
le o
f oth
ers
during e
ach
sta
ge
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
82
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1.6
ex
pla
in t
he
import
ance
of giv
ing fai
r, c
lear
and
accu
rate
info
rmation o
n v
aca
nci
es t
o p
ote
ntial
ap
plic
ants
1.7
ex
pla
in h
ow
to judge
whet
her
applic
ants
mee
t th
e st
ate
d r
equirem
ents
1.8
ex
pla
in h
ow
to t
ake
acco
unt
of
equal
ity,
div
ersi
ty
and incl
usi
on iss
ues
, in
cludin
g leg
isla
tion a
nd a
ny
rele
vant
codes
of pra
ctic
e an
d h
ow
cultura
l diffe
rence
s in
lan
guage,
body
languag
e, t
one
of
voic
e an
d d
ress
can
diffe
r fr
om
exp
ecta
tions
1.9
ex
pla
in h
ow
to r
evie
w t
he
effe
ctiv
enes
s of
recr
uitm
ent
and s
elec
tion in logis
tics
oper
ations
1.1
0
iden
tify
pro
ble
ms
that
can o
ccur
when
rec
ruitin
g,
sele
ctin
g a
nd k
eepin
g c
olle
agues
in logis
tics
oper
atio
ns
1.1
1
expla
in t
he
appro
priate
act
ion t
o t
ake
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
83
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2
Be
able
to r
ecru
it,
sele
ct
and k
eep c
olle
agues
in
logis
tics
oper
atio
ns
2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o e
nsu
ring r
ecru
itin
g,
sele
ctin
g a
nd
keep
ing c
olle
agues
in logis
tics
oper
atio
ns,
that
re
late
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
ac
cess
ing s
pec
ialis
t ex
per
tise
2.2
co
mm
unic
ate
effe
ctiv
ely
with o
ther
s
2.3
under
take
exi
t in
terv
iew
s w
ith c
olle
agues
who a
re
leav
ing
2.4
re
view
the
work
under
take
n t
o iden
tify
any
short
fall
in t
he
num
ber
of
colle
agues
and/o
r th
e pool of
skill
s, k
now
ledge,
under
stan
din
g a
nd e
xper
ience
2.5
re
view
options
for
dea
ling w
ith s
hort
falls
in s
taff
ing
2.6
co
nsu
lt w
ith o
ther
s to
pro
duce
or
updat
e jo
b
des
crip
tions
and p
erso
n s
pec
ific
atio
ns
2.7
dem
onst
rate
how
to iden
tify
a v
acan
cy
2.8
co
nsu
lt w
ith o
ther
s to
agre
e th
e st
ages
in t
he
recr
uitm
ent
and s
elec
tion p
roce
ss incl
udin
g:
m
ethods
to b
e use
d
as
soci
ate
d t
imin
gs
an
d t
hose
to b
e in
volv
ed
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
84
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.9
en
sure
that:
al
l in
form
ation o
n v
acan
cies
is
fair,
clea
r and
accu
rate
bef
ore
it
goes
to p
ote
ntial
applic
ants
th
e sk
ills
required
by
the
applic
ant
to s
ucc
eed
in t
he
recr
uitm
ent
pro
cess
are
no m
ore
than
are
re
quired
to p
erfo
rm t
he
job
2.1
0
par
tici
pat
e in
the
recr
uitm
ent
and s
elec
tion p
roce
ss
to e
nsu
re t
hat
:
th
e pro
cess
is
fair,
consi
sten
t an
d e
ffec
tive
ap
plic
ants
off
ered
posi
tions
are
likel
y to
work
ef
fect
ivel
y w
ith c
olle
agues
2.1
1
revi
ew t
he
recr
uitm
ent
and s
elec
tion p
roce
ss t
o
iden
tify
im
pro
vem
ents
Lear
ner
nam
e:______________________________________
Dat
e:__________________________
Lear
ner
sig
nat
ure
:___________________________________
Dat
e:__________________________
Ass
esso
r si
gnat
ure
:__________________________________
Dat
e:__________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
____________________________
(if
sam
ple
d)
Dat
e:__________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
85
Unit 17 Build and Manage Teams in Logistics Operations
Unit reference number: J/601/7184
QCF level: 3
Credit value: 4
Guided learning hours: 18
Unit summary
This unit is about building and managing teams in logistics operations. It deals with developing good communication skills, selecting team members according to the purpose of the team and the teams’ goals and reviewing how the team performs against its purpose and goals.
This unit is relevant to those building and managing teams in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.
Assessment methodology
This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.
Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
86
Lear
nin
g ou
tcom
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Know
how
to b
uild
and
man
age
team
s in
logis
tics
oper
atio
ns
1.1
ex
pla
in t
he
rele
vant
org
anis
ational
polic
ies
and
pro
cedure
s, in r
elat
ion t
o b
uild
ing a
nd m
anag
ing
team
s in
logis
tics
oper
atio
ns,
that
rel
ate
to:
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
oper
atin
g r
equirem
ents
1.2
ex
pla
in t
he:
princi
ple
s of ef
fect
ive
com
munic
atio
n a
nd h
ow
to
apply
them
m
axim
ise
com
munic
atio
n m
ethods
when
m
anag
ing r
emote
tea
ms
th
e st
ages
of te
am d
evel
opm
ent
1.3
w
hen
build
ing a
tea
m e
xpla
in t
he
import
ance
of:
id
entify
ing a
cle
ar t
eam
purp
ose
id
entify
ing d
iver
sity
of ex
per
tise
, kn
ow
ledge,
sk
ills
and a
ttitudes
to a
chie
ve t
he
team
purp
ose
se
lect
ing t
eam
mem
ber
s w
ith t
he
required
ex
per
tise
, kn
ow
ledge
and s
kills
dev
elopin
g c
om
ple
men
tary
role
s
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
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Issu
e 3 –
Sep
tem
ber
2011 ©
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imited
2011
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Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
agre
eing w
ith t
eam
mem
ber
s th
e beh
avi
ours
th
at c
an h
elp a
chie
ve t
he
team
purp
ose
and
those
that
may
hin
der
en
suring t
eam
mem
ber
s under
stan
d t
hei
r uniq
ue
contr
ibution t
o a
chie
ving t
he
team
purp
ose
en
suring t
eam
mem
ber
s under
stan
d h
ow
eac
h
role
com
ple
men
ts a
nd s
upport
s oth
er r
ole
s
build
ing m
utu
al t
rust
and r
espec
t
open
com
munic
atio
n
1.4
ex
pla
in h
ow
to p
rovi
de
const
ruct
ive
feed
bac
k to
te
am m
ember
s in
ord
er t
o e
nhance
the
per
form
ance
of
the
team
as
a w
hole
1.5
id
entify
pro
ble
ms
that
can o
ccur
when
build
ing a
nd
man
agin
g t
eam
s
1.6
ex
pla
in t
he
appro
priate
act
ion t
o t
ake,
in o
rder
to
dea
l w
ith iden
tified
pro
ble
ms
2
Be
able
to b
uild
and
man
age
team
s 2.1
fo
llow
all
org
anis
ational
polic
ies
and p
roce
dure
s, in
rela
tion t
o b
uild
ing a
nd m
anag
ing t
eam
s in
logis
tics
oper
atio
ns,
that
rel
ate
to
hea
lth,
safe
ty a
nd s
ecurity
le
gal
req
uirem
ents
eq
ual
ity
and d
iver
sity
, an
d incl
usi
on
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
88
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
2.2
co
mm
unic
ate
with o
ther
s ef
fect
ivel
y
2.3
id
entify
the
div
ersi
ty a
nd e
xper
tise
, kn
ow
ledge,
sk
ills
and a
ttitudes
req
uired
to a
chie
ve t
he
team
’s
obje
ctiv
es
2.4
se
lect
tea
m m
ember
s th
at
have
the
exper
tise
, kn
ow
ledge,
ski
lls a
nd a
ttitudes
to a
chie
ve t
he
team
purp
ose
2.5
build
the
team
by:
ag
reei
ng w
ith t
eam
mem
ber
s beh
avio
urs
that
ca
n h
elp t
he
team
ach
ieve
ag
reei
ng r
ole
s an
d r
esponsi
bili
ties
with t
eam
m
ember
s to
ensu
re e
ach c
om
ple
men
ts a
nd
support
s oth
er r
ole
s
pro
vidin
g o
pport
unitie
s to
build
mutu
al t
rust
an
d r
espec
t
2.6
en
coura
ge
the
team
to s
eize
opport
unitie
s pre
sente
d b
y ch
anges
to t
he
team
com
posi
tion
2.7
pro
vide
opport
unitie
s fo
r open
com
munic
ation a
nd
feed
back
to im
pro
ve p
erfo
rman
ce o
f te
am
2.8
re
view
the
per
form
ance
of
the
team
in r
elat
ion t
o
its
purp
ose
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
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Lear
ner
nam
e:________________________________________
Dat
e:___________________________
Lear
ner
sig
nat
ure
:_____________________________________
Dat
e:___________________________
Ass
esso
r si
gnat
ure
:____________________________________
Dat
e:___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
______________________________
(if
sam
ple
d)
Dat
e:___________________________
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
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Further information
Our customer service numbers are:
BTEC and NVQ 0844 576 0026
GCSE 0844 576 0027
GCE 0844 576 0025
The Diploma 0844 576 0028
DiDA and other qualifications 0844 576 0031
Calls may be recorded for training purposes.
Useful publications
Related information and publications include:
Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually
functional skills publications – specifications, tutor support materials and question papers
Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)
the current Edexcel publications catalogue and update catalogue.
Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.
NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.
How to obtain National Occupational Standards
For the National Occupational Standards for the qualifications in this specification, please contact:
Skills for Logistics 12 Warren Yard Warren Farm Office Village Milton Keynes MK12 5NW
Telephone: 01908 313360 Fax: 01908 313006 Email: [email protected]
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
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Professional development and training
Edexcel supports UK and international customers with training related to NVQ/competence based qualifications and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.
The support we offer focuses on a range of issues including:
planning for the delivery of a new programme
planning for assessment and grading
developing effective assignments
building your team and teamwork skills
developing learner-centred learning and teaching approaches
building functional skills into your programme
building effective and efficient quality assurance systems.
The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.
The training we provide:
is active
is designed to be supportive and thought-provoking
builds on best practice
may be suitable for those seeking evidence for their continuing professional development.
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
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AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
duca
tion L
imited
2011
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Annex
e A
: Pro
gres
sion
pat
hw
ays
The
Edex
cel qual
ific
atio
n f
ram
ewor
k fo
r th
e T
raff
ic O
ffic
e se
ctor
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
8
7
6
5
4
3
Edex
cel BTEC L
evel
3
Aw
ard/C
ertifica
te in
Man
agem
ent
(QC
F)
Edex
cel Le
vel 3
Cer
tifica
te in T
raffic
O
ffic
e (Q
CF)
Edex
cel Le
vel 3 N
VQ
Cer
tifica
te in
Man
agem
ent
(QC
F)
2
Edex
cel BTEC L
evel
2
Cer
tifica
te in
War
ehousi
ng a
nd
Sto
rage
Prin
ciple
s (Q
CF)
Edex
cel BTEC L
evel
2
Aw
ard,
Cer
tifica
te in
Tea
m L
eadin
g (
QCF)
Edex
cel Le
vel 2
Cer
tifica
te in T
raffic
O
ffic
e (Q
CF)
Edex
cel Le
vel 2
Cer
tifica
te in
War
ehousi
ng a
nd
Sto
rage
(QCF)
AP029638 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 a
nd 3
Cer
tifica
te in T
raff
ic O
ffic
e (Q
CF)
–
Issu
e 3 –
Sep
tem
ber
2011 ©
Pea
rson E
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tion L
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2011
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Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
q
uali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Le
adin
g (
QCF)
1
En
try
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
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Annexe B: Quality assurance
Key principles of quality assurance
A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.
The centre agrees as part of gaining recognition to abide by specific terms and conditions around the effective delivery and quality assurance of assessment; the centre must abide by these conditions throughout the period of delivery.
Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.
An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes; and for dealing with special circumstances, appeals and malpractice.
Quality assurance processes
The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance process where practicable. Therefore, the specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality assurance processes that it uses do not place undue bureaucratic processes on centres and works to support centres in providing robust quality assurance processes.
The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality assurance process, which is designed to ensure that these standards are maintained by all assessors and verifiers.
For the purposes of quality assurance all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.
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The Edexcel quality assurance processes will involve:
gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications
annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer
annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector
the provision of support, advice and guidance towards the achievement of National Occupational Standards.
Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.
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Annexe C: Centre certification and registration
Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs/competence-based qualifications through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:
direct centres to take actions
limit or suspend certification
suspend registration.
The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.
What are the access arrangements and special considerations for the qualifications in this specification?
Centres are required to recruit learners to Edexcel qualifications with integrity.
Appropriate steps should be taken to assess each applicant’s potential and a professional judgement made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.
Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Equality Act 2010) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details. www.edexcel.com.
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Assessment Guidance for the Qualifications and Credit Framework
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Annexe D: Skills for Logistics Assessment Guidance for the Qualifications and Credit Framework
March 2010
Skills for Logistics
Assessment Guidance for the Qualifications and Credit Framework
March 2010
Assessment Guidance for the Qualifications and Credit Framework
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Assessment Guidance for the Qualifications and Credit Framework 1. Introduction
This document is for those Awarding Organisations that intend to offer QCF qualifications based on Skills for Logistics National Occupational Standards. It is a tool that can be used in conjunction with any unit whose purpose is to confirm occupational competence. Such units are designed and informed by the views of logistics employers to meet the needs of the UK economy. They are designed to prepare candidates for further learning or training, or update their existing knowledge and skills, or their continuing professional development. Skills for Logistics aim to develop and implement combined units of assessment, based on relevant National Occupational Standards (NOS), which are fit for purpose and maintain quality assured approaches to assessment and verification
This guidance for assessment should be used by Awarding Organisations to ensure that ‘competence’ units are assessed in accordance with the needs of employers and stakeholders in the sector. The intention of this guidance is to minimise bureaucracy whilst maintaining integrity and quality assurance of assessment and verification of achievement.
This document applies to all qualifications in the Qualifications Credit Framework (QCF) from the 1st October 2010 and that fall within the Skills for Logistics sector. It replaces any other assessment strategies and guidance currently in use.
QCF qualifications are not currently used as a ‘Licence to Practice’ in the Logistics Sector, they are however recognised and supported by employers and stakeholders in the sector. 2. Definitions
Certain terms used in this document have particular meanings and that should be taken in context within the assessment guidance:
to assess: to evaluate in a detailed and analytical way.*
to verify: to demonstrate that something is true, accurate or justified*
competence: the proven/demonstrated and individual – capacity to use know-how, skills, knowledge in order to meet usual and – changing occupational requirements.*
*reference Oxford English Dictionary
Skills for Logistics consider the combination of skills and knowledge to be fundamental to the furthering of the skills agenda as outlined in the White Paper; ‘Skills for Growth – the national skills strategy’ BIS November 2009.
Competence for a particular job role is likely to include the generic skills required for that occupation, specialised skills for a particular supply chain and employability skills such as team working, creative thinking, communication and customer care. The inclusion of such skills in a qualification creates a more holistic approach to developing the skills required for the needs of the UK economy.
Assessment Guidance for the Qualifications and Credit Framework
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3. External Quality Control
External quality control is achieved through rigorous monitoring and standardisation of assessment decisions; Awarding Organisations achieve this by operating within their existing systems for quality monitoring, risk assessment, and management of their approved centres following guidance issued by the Regulatory Authorities. 4. Additional Assessment Needs
QCF units that are used to assess competence within the QCF need to be assessed and quality assured in accordance with the following additional requirements:
1 When QCF units are used to assess competence, Awarding Organisations
(AO’s) are required to make sure their recognised assessment centres assess learners according to the NOS issued by the SSC for learning and development.
2 Learners should be enabled to complete, wherever possible, real work
activities that provide both evidence of underpinning knowledge and evidence of competence to demonstrate they have met the learning outcomes and assessment criteria of the QCF unit and that they are competent in relation to the NOS
3 When a Learner is unable to complete real work activities simulation is
permitted, circumstances in which simulation may take place are: a learner is required to complete a work activity that does not occur on a
regular basis and therefore opportunities to complete a particular work activity do not easily arise,
a learner is required to respond to a situation that rarely occurs, such as
responding to an emergency situation,
the safety of the learner and/or resources would be put at risk
4 When simulation is used, those who assess the learner should be confident that the simulation replicates the workplace to such an extent that learner’s will be able to fully transfer their occupational competence to the workplace and real situations
5 Assessors must be occupationally competent in the occupational area they
are assessing where they have sufficient and relevant technical/occupational competence in the unit, at or above the level of the unit being assessed
6 Assessors and Internal Verifiers must hold or be working towards the
appropriate regulatory body approved qualifications for assessment and internal verification, such as those developed by Lifelong Learning UK.
Assessment Guidance for the Qualifications and Credit Framework
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7 Assessors must be fully conversant with the units against which the
assessments and verifications are to be undertaken
8 Assessors must carry out assessment according to the relevant Learning and Development National Occupational Standards (approved January 2010)*
9 All assessment decisions made by those working towards a relevant
assessor qualification must be verified by a qualified Teacher/Trainer, Assessor or an Assessor recognised by the Awarding Organisation as appropriate
10 Trainee Assessors should have a plan, which is overseen by the relevant
assessment centre, to achieve the relevant assessor qualification within an agreed timescale
*these can be found on the National Occupational Standards Directory: www.ukstandards.org.uk 5. Quality Assurance Requirements This section summarises the quality assurance requirements that apply to QCF units and qualifications used to demonstrate competence. Awarding Organisations should ensure that recognised assessment centres are familiar with these requirements.
1 QCF units that are used to assess competence must be verified: internally by an Internal Verifier who is accountable to the assessment
centre externally by an External Verifier who is accountable to the Awarding
Organisation
2 Internal Verifiers must: hold or be working towards a suitable Internal Verifier qualification such as
one based on LLUK standards have sufficient and relevant technical/occupational familiarity with the units
that are verified be fully conversant with the standards and assessment criteria in the units
to be assessed understand the Awarding Organisation’s quality assurance systems and
requirements for this qualification
3 Trainee Internal Verifiers must have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate Internal Verifier qualification within an agreed timescale
4 External Verifiers must:
hold or be working towards a suitable External Verifier qualification such as one based on LLUK standards
have sufficient and relevant technical/occupational familiarity with the units that are externally verified
be fully conversant with the standards and assessment criteria in the units to be assessed
understand the Awarding Organisation’s quality assurance systems and requirements for this qualification
Assessment Guidance for the Qualifications and Credit Framework
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5 Trainee External Verifiers should have:
a plan that is overseen by the recognised assessment centre, to achieve an appropriate External Verifier qualification within an agreed timescale
6 Skills for Logistics recognises that employers in the sector provide in-house
training, development and assessment processes that can meet the standards set for Assessors and Verifiers. Where an employer maps its in-house training, development and assessment processes against the Assessor and Verifier National Occupational Standards and shows that all are met; subject to agreement with the Awarding Organisation and Skills for Logistics, an employer is permitted to carry out Assessment and Verification using staff members who do not hold Assessor and Verifier qualifications. Such individuals must however, meet all other requirements for Assessors and Verifiers.
6. External Monitoring/Risk Management
Awarding Organisations should decide the frequency of external monitoring activities, which should be based on the risks associated with a qualification of this type and an assessment of the centre’s performance and past record.
Awarding Organisations should develop suitable auditing processes, where naturally occurring quality assurance already exist in the workplace assessment environments. 7. Equality and Diversity
Awarding Organisations and their assessment centre staff must ensure no learner is discriminated against, either directly or indirectly on the grounds of: race, colour, ethnicity, nationality, ethnicity, sex, marital status, gender reassignment, sexual orientation, disability, social status, belief or non-belief, language with the exception of the Welsh language and the legal requirements of the Welsh Language Act.
Assessment Guidance for the Qualifications and Credit Framework
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Annex A Specific Criteria for the Assessment and Verification of Driving Goods Vehicles
Assessors
In the case of qualifications titled Driving Goods Vehicles, assessors must hold a Driving Licence i.e., Cat A or Cat B or Cat C1 or Cat C or Cat C+E, with the entitlement needed to drive the vehicle on which the assessment is being undertaken.
Assessors must satisfy the external verifier that they are occupationally competent in the employment context in which assessment is undertaken.
When assessment takes place in the context of the movement or handling of dangerous goods the assessor must hold a current ADR certificate.
Internal Verifiers
In the case of the qualification Driving Goods Vehicles at Level 2 and Level 3 internal verifiers must have a working knowledge of the DVLA Driving Licence regulations relating to the candidate and the vehicle on which the assessment is being undertaken.
When assessment takes place in the context of the management, movement or handling of dangerous goods the internal verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.
External Verifiers
When assessment takes place in the context of the handling of dangerous goods the external verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.
Assessment Guidance for the Qualifications and Credit Framework
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Annex B Specific criteria for the Assessment and Verification of Warehousing and Storage
Assessors
In the case of qualifications titled Warehousing and Storage, where the candidate uses equipment that requires specific training, or a ‘licence’ (certificate), for example lift trucks, assessors must have undertaken the specific training, or hold the ‘licence’ for the type of equipment on which the assessment is to take place.
Expert witness
Where the assessor has not undertaken the specific training, or does not hold the ‘licence’ for the type of equipment on which the assessment is to take place, the testimony of an expert witness should be sought.
An expert witness must be someone who is both competent on the type of equipment and is working sufficiently closely with the candidate to be able to comment on their operating ability. Competence may be demonstrated by the achievement of a ‘licence’ or evidence of specific training.
The expert witness is not consulted as a professional assessor, but as someone who is expert in the use of the type of equipment being used.
Assessment Guidance for the Qualifications and Credit Framework
AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011
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Annex C Specific Criteria for the Assessment, Verification and Certification of Mail Services/Package Distribution
In the case of qualifications titled Mail Services or Package Distribution it is recognised that there are situations where the workplace may not be appropriate, or waiting for naturally occurring evidence is impractical in relation to units based on the National Occupational Standard SFL140 ‘Contribute to safety and security in mail services’. Skills for Logistics therefore allow centres to set up or devise assessment situations for this unit, with the prior agreement of the external verifier that the simulation is valid before assessment is undertaken.
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