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Edelman Trust Barometer 2020 Global Report

Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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Page 1: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Edelman TrustBarometer 2020

Global Report

Page 2: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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20th ANNUAL EDELMAN TRUST BAROMETERMethodology

28-market global data margin of error: General population +/- 0.6% (N=32,200), informed public +/- 1.2% (N=6,200), mass population +/-0.6% (26,000+), half-sample global general online population +/-0.8% (N=16,100). Market-specific data margin of error: General population +/- 2.9% (N=1,150), informed public +/- 6.9% (N = min 200, varies by market), China and U.S. +/- 4.4% (N=500), mass population +/- 3.0% to 3.6% (N =min 736, varies by market).Gen Z MOE: 28-market = +/- 1.5% (N=4,310)Market-specific = +/- 5.3 to 10.5% (N=min 88, varies by market).

2020 Gen Z oversample250 respondents age 18-24 per market

General Online Population

1,150respondents per market

Ages

18+All slides show general online population data unless otherwise noted

Informed Public

Mass Population

500 respondents in U.S. and China;200 in all other markets

Represents 17% of total global population

Must meet 4 criteria

‣ Ages 25-64

‣ College-educated

‣ In top 25% of householdincome per age group in each market

‣ Report significant media consumption and engagement in public policy and business news

All population not including informed public

Represents 83% of total global population

Online survey in 28 markets

34,000+ respondents total

All fieldwork was conducted between October 19 and November 18, 2019

Page 3: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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20 YEARS OF TRUST

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Rising Influence of NGOs

Fall of the Celebrity CEO

Earned Media More Credible Than Advertising

U.S. Companies in Europe Suffer Trust Discount

Trust Shifts from “Authorities” to Peers

A “Person Like Me” Emerges as Credible Spokesperson

Business More Trusted Than Government and Media

Young People Have More Trust in Business

Trust in Business Plummets

Performance and Transparency Essential to Trust

2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Business Must Partner With Government to Regain Trust

Fall of Government

Crisis of Leadership

Business to Lead the Debate for Change

Trust is Essential to Innovation

Growing Inequality of Trust

Trust in Crisis

The Battle for Truth

Trust at Work

Trust: Competenceand Ethics

Page 4: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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Lisääntyvä eriarvoisuuden tunne rapauttaa luottamusta

Page 5: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

52020 Edelman Trust Barometer. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right. 9-point scale; top 4 box, trust. Informed public and mass population, 28-mkt avg.

Percent trustTWO DIFFERENT TRUST REALITIES

70 7059 61

Informed publicThree of four institutions trusted

Mass population

No institutions trusted

Trust gap,informed public vs. mass population

65TRUST INDEX

51TRUST INDEX

55 5547 47

NGOs Business Government Media

15 15 12 1414

Distrust Neutral Trust

Page 6: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

KAPITALISMI KRIISISSÄ

Page 7: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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2020 Edelman Trust Barometer. “System failing” measure. For full details on how the “system failing” measure was calculated, please refer to the Technical Appendix. POP_MDC. Below is a list of statements. For each one, please rate how true you believe that statement is. 9-point scale; top 4 box, true. General population, 26-mkt avg. Sense of injustice is an average of POP_MDC/1,2,3,8; Desire for change is POP_MDC/9; Lack of confidence is POP_MDC/10; Lack of hope is an average of POP_MDC/18,19,20 [reverse scored]. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. 9-point scale; top 4 box, agree. Question asked of half of the sample. General population, 28-mkt avg.

Percent who agreeCAPITALISM UNDER FIRE

56%

Capitalism as it exists today does more harm than good in the world

18

34

48

The system is… Working for me Not sure Failing me

-2 -2 +3

Sense of injustice 74

Desire for change 73

Lack of confidence 66

Lack of hope 26

How true is this for you?

Change, 2019 to 2020- 0 +

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57 5953 57 56 55 59 57

18-34 35-54 55+ Men Women BottomQuartile

MiddleQuartile

TopQuartile

Percent who agree

CAPITALISM IN QUESTION ACROSS GENERATIONS, GENDERS AND INCOME GROUPS

2020 Edelman Trust Barometer. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. 9-point scale; top 4 box, agree. Question asked of half of the sample. General population, 28-mkt avg, by age, gender and income.

Age Gender Income

Capitalism as it exists today does more harm than good in the world

56%

Page 9: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

• Trust Barometrin mukaan talouskasvu on kasvattanut myös luottamusta jo 20 vuotta.

• Tämä jatkuu edelleen Aasiassa ja Lähi-idässä, mutta ei kehittyneillä markkinoilla, joilla kansalliset tuloerot ovat nyt tärkeämpi tekijä.

• Pelot tukahduttavat toivoa, ja ajatukset kovasta työstä, joka ennen pitkää vie uralla eteenpäin, eivät enää päde.

LUOTTAMUKSEN PARADOKSI

Page 10: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

vTULEVAISUUS HUOLESTUTTAA

Page 11: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Huolet ovat laaja-alaisia ja syviä!

Suurin osa työntekijöistä (83 %) maailmanlaajuisesti on huolissaan

• Automaation aiheuttamasta työpaikkojen menetyksestä• Uhkaavasta lamasta• Koulutuksen puutteesta• Halvemmasta ulkomaisesta kilpailusta• Maahanmuutosta ja keikkataloudesta

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I worry about losing my jobdue to one or more of these causes

2020 Edelman Trust Barometer. POP_EMO. Some people say they worry about many things while others say they have few concerns. We are interested in what you worry about. Specifically, how much do you worry about each of the following? 9-point scale; top 4 box, worried. Job loss net = codes 1,2,3,4,5,23,24. General population, 28-mkt avg, among those who are employed (Q43/1).

Percent of employees who worry about job loss due to each issueWORRY ABOUT THE FUTURE OF WORK

50

53

54

55

58

60

61

Jobs moved to other countries

Automation

Immigrants who work for less

Cheaper foreign competitors

Lack of training/skills

Looming recession

Freelance/gig economy

83%

Page 13: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Lähes 2 / 3 kokee teknologisen muutoksen olevan liian nopeaa.

Mistään ei ole olemassa yhtä sovittua totuutta; 76 % sanoo olevansa huolissaan valeuutisten käytöstä aseena.

Page 14: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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Trust in technology 2019-2020

Global 26

Largest declines in:

France

Canada, Italy, Russia, Singapore

U.S.

Australia

2020 Edelman Trust Barometer. CNG_POC. For the statements below, please think about the pace of development and change in society today and select the response that most accurately represents your opinion. 9-point scale; top 4 box, fast. 28-mkt avg. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement. 9-point scale; top 4 box, agree. 28-mkt avg. PER_GOV. How well do you feel the government is currently doing each of the following? 5-point scale; bottom 3 box, not doing well (data excludes DK responses). 25-mkt avg. (data not collected in China, Russia, and Thailand). TRU_IND. Please indicate how much you trust businesses in each of the following industries to do what is right. 9-point scale; top 4 box, trust. 26-mkt avg. All questions asked of half of the sample among the general population.

Percent who agreeWORRY TECHNOLOGY IS OUT OF CONTROL

61% 66% 61%

Government does not understand emerging technologies enough to regulate them effectively

I worry technology will make it impossible to know if what people are seeing or hearing is real

-4

-10

-6

The pace of change in technology is too fast

-8

-7

Page 15: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

152020 Edelman Trust Barometer. ATT_MED_AGR. Below is a list of statements. For each one, please rate how much you agree or disagree with that statement. 9-point scale; top 4 box, agree. Question asked of half of the sample. General population, 25-mkt avg. Data on the left not collected in China, Russia and Thailand. Data on the right excludes Kenya, Thailand, and Saudi Arabia.

Percent who agreeWORRY ABOUT QUALITY INFORMATION

57% 76%

The media I use are contaminated with untrustworthy information

I worry about false information or fake news being used as a weapon

+6 pts

Change, 2018 to 2020

Page 16: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

KEHEN VOI SIIS ENÄÄ LUOTTAA?

Page 17: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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80

6965

51 5046

4236

Scientists People inmy local

community

Citizens ofmy country

CEOs Journalists Religiousleaders

Governmentleaders

The verywealthy

Percent trust

SOCIETAL LEADERS NOT TRUSTED TO ADDRESS CHALLENGES

2020 Edelman Trust Barometer. POP_MDC. Below is a list of statements. For each one, please rate how true you believe that statement is. 9-point scale; top 4 box, true. TRU_PEP. Below is a list of groups of people. For each one, please indicate how much you trust that group of people to do what is right. 9-point scale; top 4 box, trust. General population, 28-mkt avg.

66%

“I do not have confidence that our current leaders will be able to successfully address our country’s challenges

Distrust Neutral Trust

Page 18: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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Climate Change Automation Income Inequality #MeToo

TAKING THE FUTURE INTO THEIR OWN HANDS

Paris, February 2019

Students protest to draw attention to climate change

London, November 2019

McDonald’s employees protest for higher wages

Oregon, December 2019

Nike employees protest company’s treatment of women

Angers, August 2019

Unions protest a Géant automated supermarket

Page 19: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

vTRUST IS BUILT ON COMPETENCE AND ETHICS

Page 20: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Luottamus ansaitaan kahdella perusteella:

• Pätevyys (lupausten täyttäminen) • Eettinen käyttäytyminen (tehdään oikeita asioita ja

työskennellään yhteiskunnan parantamiseksi).

Enää ei ole kyse vain siitä, mitä teet vaan siitä, miten teet.

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-35

ETHICAL

35

UNETHICAL

- 50LESS COMPETENT 50 COMPETENT

(Competence score, net ethical score)

NO INSTITUTION SEEN AS BOTH COMPETENT AND ETHICAL

2020 Edelman Trust Barometer. The ethical scores are averages of nets based on [INSTITUTION]_PER_DIM r1-r4. Question asked of half of the sample. The competence score is a net based on TRU_3D _[INSTITUTION] r1. Depending on the question it was either asked of the full of half the sample. General population, 25-mkt avg. Data not collected in China, Russia and Thailand. For full details regarding how this data was calculated and plotted, please see the Technical Appendix.

(-40, -19)

(-17, -7)

(-4, 12)

(14, -2)

Government

MediaBusiness

NGOs

Page 22: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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ETHICAL

35

50 COMPETENT

BUILDING TRUST FOR THE FUTURE

• Pay fair wages

• Focus on education and retraining

• Embrace an all-stakeholders model

• Partner across institutions

Government

Media

Business

NGOs

2020 Edelman Trust Barometer. For details regarding how this model of trusted institutions, please see the Technical Appendix.

Page 23: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Eettiset tekijät, kuten;

• Rehellisyys (integrity)• Luotettavuus• Olemassaolon tarkoituksesta kumpuava toiminta

Kattavat lähes 76 % liiketoiminnan luottamuspääomasta, kun taas osaamisen osuus on vain 24 %

EETTISYYS KANTAA

Page 24: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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Washington, August 2019

The Business Roundtable redefines the purpose of a corporation

Biarritz, August 2019

Business for Inclusive Growth (B4IG) coalition forms to address inequality and diversity

Dependability

15

Ability

24

Integrity

49

Purpose

12

Percent of predictable variance in trust explained by each dimension

ETHICAL DRIVERS 3X MORE IMPORTANT TO COMPANY TRUST THAN COMPETENCE

2019 Edelman Trust Management Tracking Study. U.S., U.K. and German general population data, collected between January and December of 2019, based on 40 major companies.

Competence

24%

New York, January 2020

BlackRock shifts investment strategy to focus on sustainability

New York, September 2019

Coalition of business, civil society and UN leaders pledge to set climate targets to 1.5°C

Ethics

76%

Page 25: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Yrityksille on entistä tärkeämpää miettiä, miten johdetaan ja miten viestitään

Sanojen pitää vastata tekoja, vain omasta suorituksesta puhumalla ei enää päästä pitkälle – instituutioiden välisen yhteistyön merkitys!

Tulevaisuus on niillä, joilla on luottamusta, ja luottamusta on niillä, jotka ajattelevat myös maailmaa oman toiminnan ympärillä

Page 26: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

vBUSINESS:CATALYST FOR CHANGE

Page 27: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

SIDOSRYHMÄT ENNEN OSAKKEENOMISTAJIA

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2020 Edelman Trust Barometer. PPL_RNK. Please rank the following four groups of people in terms of their importance to a company achieving long-term success. Give the most important group a rank of 1 and the least important a rank of 4. Stakeholders is a net of “Communities,” “Customers,” and “Employees”. TMA_SIE_SHV. Please indicate how much you agree or disagree with the following statements. 9-point scale; top 4 box, agree. Question asked of half of the sample. General population, 28-mkt avg.

Percent who ranked each group as most important

SERVE THE INTERESTS OF ALL STAKEHOLDERS

a company can take actions that both increase profits and improve conditions in communities where it operates

Stakeholders, not shareholders, are most important to long-term company success

13

12 37

38

Shareholders

CommunitiesEmployees

Customers

73%87%

Percent who agree

Page 29: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Toimitusjohtajilta odotetaan johtajuutta

92 prosenttia työntekijöistä sanoo, että toimitusjohtajien tulisi puhua päivittäisistä aiheista kuten uudelleenkoulutuksesta, teknologian eettisestä käytöstä ja tuloeroista.

3 / 4 väestöstä uskoo toimitusjohtajien johtavan muutosta sen sijaan, että odottaisi valtionhallinnon määräävän sitä.

Page 30: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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2020 Edelman Trust Barometer. CEO_ISS. How important is it to you that the CEO or head of the organization you work for speaks out publicly about each of the following issues? 9-point scale; top 4 box, important. Question asked of those who are an employee (Q43/1). Issues is a net of codes 1-7. General population, 28-mkt avg. CEO_AGR. Thinking about CEOs, how strongly do you agree or disagree with the following statement? 9-point scale; top 4 box, agree. Question asked of half of the sample. General population, 25-mkt avg.

Percent who agreeCEOS MUST LEAD

It is important that my employer’s CEO speak out on one or more of these issues

92%

Training for jobs of the future 84

Automation’s impact on jobs 81

Ethical use of tech 81

Income inequality 78

Diversity 77

Climate change 73

Immigration 62

CEOs should take the lead on change rather than waiting for government to impose it

74%

Change, 2018 to 2020

+9 pts

Page 31: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Työntekijät haluavat olla mukana rakentamassa muutosta

73 % vastanneista haluaa mahdollisuuden muuttaa yhteiskuntaa

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76

58 58

49 49

My employer

NGOsBusiness

Government

Media

l l+1 +1 +1 +1 +1

2020 Edelman Trust Barometer. EMP_IMP. When considering an organization as a potential place of employment, how important is each of the following to you in deciding whether or not you would accept a job offer there? 3-point scale; sum of codes 1 and 2, important. Question asked of those who are an employee (Q43/1). TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is. 9-point scale; top 4 box, trust. “Your employer” asked of those who are an employee (Q43/1). General population, 26-mkt avg.

TRUST IS LOCAL:EMPLOYEES EXPECT TO BE HEARDPercent trust Percent of employees who expect

each from a prospective employer

Opportunity to shape the future of society

73%Employees included in planning

73%

Distrust Neutral TrustChange, 2019 to 2020

- 0 +

Page 33: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

BRÄNDIEN VASTUU

Lähes kaksi kolmasosaa kuluttajista mieltää itsensä arvopohjaisiksi ostajiksi

Toimitusjohtajat alkavat ymmärtää, että heidän toimeksiantonsa on muuttunut

Page 34: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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2017 2018 2019*

2018 Edelman Earned Brand. Belief-driven buying segments. 8-mkt avg. Belief-driven buyers choose, switch, avoid or boycott a brand based on its stand on societal issues.*2019 Edelman Trust Barometer Special Report: In Brands We Trust? Mobile Survey. Belief-driven buying segments. 8-mkt avg. See Technical Appendix for a detailed explanation of how the Belief-driven buying score was calculated.

Percent of customers who are belief-driven buyersCONSUMERS EXPECT BRANDS TO ACT

Belief-driven buyers:

• choose• switch• avoid• boycott

a brand based on its stand on societal issues

Brand Democracy

I believe brands can be a powerful force for change.

I expect them to represent me and solve societal problems.

My wallet is my vote.

51

64 64

+13

Change, 2017 to 2018- 0 +

Page 35: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

YHTEISTYÖN VOIMA

LUOTTAMUKSEN KOLME PERUSPILARIA:

• REILU PALKKAUS• FOKUS KOULUTUKSESSA• INSTITUUTIOIDEN VÄLINEN YHTEISTYÖ

Page 36: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

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Percent who say each institution is the one they trust most to address each challenge

PARTNERSHIP BETWEEN BUSINESS AND GOVERNMENT ESSENTIAL ON JOBS

2020 Edelman Trust Barometer. INS_ADD. For each of the challenges described below, please indicate whether you trust business, government, media or NGOs the most to address that challenge and develop workable solutions. Question asked of half of the sample. General population, 28-mkt avg.

Workforce retraining necessary as a result of automation

Protect workers in the gig economy

40Government

32Business

9Media

18NGO

32Government

8Media

42Business

17NGO

Page 37: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

KUINKA SUOMESSA?

Page 38: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

NORDIC INSTITUTE OF BUSINESS & SOCIETY –AJATUSHAUTOMON TUTKIMUS 2019

MUKANA 141 SUOMESSA TOIMIVAA SUURYRITYSTÄ

Page 39: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Yritysjohtajien enemmistö (72 %) uskoo ettäheidän tulee edistää muidenkin kuinosakkeenomistajien etua.

Vuotta aiemmin luku oli 56 %

Page 40: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Tutkimuksen mukaan yli 90 prosenttiaSuomen suuritysten johtajista näkeevastuullisuuteen liittyvät teot kasvavanakilpailutekijänä.

Page 41: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

TIE TULEVAISUUTEEN!

Luottamus liittyy saumattomasti oikein tekemiseen.

Taistelu luottamuksesta käydään eettisyyden kentillä.

Page 42: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust
Page 43: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

” TRUST IS A FIRM BELIEF IN THE RELIABILITY, TRUTH, OR ABILITY OF

SOMEONE OR SOMETHING.”

Page 44: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

USKOTTAVUUS, VAKUUTTAVUUS

Page 45: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust
Page 46: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

TOTUUS, AITOUS,REHELLISYYS

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KYKY, OSAAMINEN

Page 49: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust
Page 50: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

“ELÄKÖÖN KÄMP! KÄMP ON AINA KÄMP! HOITAKAA

SITÄ RAKKAUDELLA, HYVÄT HERRAT!”

Page 51: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

FINNISH EDUCATION MODEL FOR THE GLOBAL MARKET AS A COMPLETEPACKAGE

Page 52: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

THE FINNISH EDUCATIONMODEL–AND THE ACADEMIC RESEARCH BEHIND IT –

IS BENCHMARKEDWORLDWIDE

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4) HEI COLLECTION

5) HEI OPERATIONS

1) HEI CURRICULUM MATERIALS

Constantly advancing pedagogicalapproaches

2) HEI TEACHER TRAINING

Professional developmentprogram

for teachers

3) HEI LEARNING

ENVIRONMENTThoughtfully designed learning environment

Carefully selected learningmaterials

Global communityand support oroperators

HEI CONCEPT: A SCALABLE MODEL AND A BRAND FORLICENSING

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(1) HEICURRICULUM MATERIALSConstantly advancing pedagogicalapproaches

• Official curriculum document

• Sample materials:1. Day/week/year programs2. Lesson plans3. Tutorial videos4. Learning cards

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HEI Hub

Professionaldevelopment program for teachers

• Teachers’ starting kit (Manuals and online)

• Local onsite introduction training (2 weeks)

• Local onsite mentor teaching period with 2 Finnish teachers (2 months)

• Continuous online/video training modules and certificates on HEI Hub

(2) HEI TEACHER TRAINING

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Thoughtfullydesigned learningenvironment

• Design concept for the creative learning space based on Nordic architecture and design

• Existing buildings: renovation

• N ew buildings: architectural design

(3) HEI LEARNING ENVIRONMENT

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Carefullyselected learningmaterials

• Carefully selected learning materials that support the HEI pedagogy

Games Toys BooksSport equipment Musical instruments Science equipment Craft materials

(4) HEI COLLECTION

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Global supportand quality control for operators

• A-Z licensing process

• Quality assurance & control

• Brand design & marketing support

• Management & leadership models

• Consultancy & support throughout the process

(5) HEI OPERATIONS

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Page 60: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

© HEI Group

2017WE LAUNCHED OURFIRSTPILOTSCHOOLIN THE CITY OF BAOTOUINCHINA

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OPENED SEP2017

Children: 3-6 years old, maximum 300 students

Teachers: Finnish and Chinese Principals, 9 Chinese Kindergarten Teachers, 4 Finnish Kindergarten Teachers

Families: Middle class / upper middle class families interested in international education. Paying tuition fee

Language:Chinese and English. English as a working language for all teachers and as “language shower” for children

Building: 4500m2 indoor space + large outdoor facilities. Gone through a total renovation process during summer 2017

Operator: Private Kindergarten operator, 100% owned by the City of Baotou

Concept and license provider: Helsinki International Schools Group (HEISchools)

HEI SCHOOLS BAOTOU,CHINA

CASE

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HEI BAOTOU(BEFORE)

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HEI BAOTOU(AFTER)

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HEIBAOTOU

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HEIBAOTOU

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HEIBAOTOU

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HEIBAOTOU

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HEIBAOTOU

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HEIBAOTOU

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Designed from the beginning as HEISchools

HEISCHOOLSJÄTKÄSAARI, HELSINKI2020

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HEI AUSTRALIA

Melbourne2+1

HEI KOREASoul x3HEI

BAHRAIN

HEI ARGENTIINASanRafael

HEI FINLAND

Helsinki1+1

HEISAUDIARABIA

RiyadhJeddahDammam

HEI KUWAIT

KuwaitCity

HEI CHINABaotou

Guangzhou Shenzhen Suzhou

Shanghaix2 Chendu Beijing

HEI INDONESIA

Jakarta

HEI WORLD!

c.100teachers

c.500children

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© HEI Group

LUOTTAMUS

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TRUST

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PAIKALLIN

HEI VS.

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PAIKALLINEN PÄIVÄKOTI-OPERAATTORI

HEI VS.x

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PAIKALLIN

&HEI

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PAIKALLIN

OPETTAJAT &

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& VANHEMMATOPETTAJAT

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LAPSETOPETTAJAT &

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LAPSETVANHEMMAT &

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BRINGINGUPCHILDRENWHOWILLCHANGE THEWORLD

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Luottamus perheyrityksen

silminFIBLON

Anne Ekberg3.3.2020

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Arvot kaiken ytimessä

työnilo

tyytyväinen asiakas

ympäristöä kunnioittaen

kannattava kasvu

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Työnilo

yhteiset tavoitteet

merkityksellinen työ, johon voi itse vaikuttaa

kokeilukulttuuri, joka hyväksyy epäonnistumisen

osaaminen on investointi

riittävä palautuminen

Page 90: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Tyytyväinen asiakas

asiakaslähtöisyys

erottumisesta kilpailuetu

asiakastarve

asiantuntijuus

miksi, miksi, miksi

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Ympäristöä kunnioittaen

kestävämpää maailmaa liina kerrallaan

hiilijalanjälki

vastuullisen tuotteen suunnittelu

biodiversiteettilupaus

elämyksellisyys ja vastuullisuus

Page 92: Edelman Trust Barometer 2020 - pilgrim.fi · Trust in technology 2019-2020 Global 26 Largest declines in: France Canada, Italy, Russia, Singapore U.S. Australia 2020 Edelman Trust

Kannattava kasvu

seuraus edellisistä

meillä ja asiakkailla

tehdään yhteistyötä vilpittömästi hyvää tarkoittaen ja toiseen luottaen

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Asiakaslupaukset

avoimuus

helppous ja nopeus

yllätyksellinen ja ilahduttava

ihmiseltä ihmiselle

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Fiblonin resepti, 40 vuoden kehittäminen

organisaatiomalli

johdon esimerkki

teot enemmän kuin sanat

yrityskulttuuri luodaan yhdessä

epäonnistuminen on välttämätöntä

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Fiblonin vinkit luottamuksen rakentamiseen

huomio positiiviseen

katse tulevaisuuteen

aito kuunteleminen

erilaisuuden ymmärtäminen

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Kiitos!

www.fiblon.com

Digilehti.fiblon.fi

@EkbergAnne

@FiblonOy

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Luottamus ja hämmennyksen valta

Olisiko sinulla hetki aikaa puhua tulevaisuudesta?

Mikko Dufva@mdufva

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KOKONAIS+

& JÄNNITTEET

KU- VA

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Ekologisella jälleenrakennuksella

on kiire

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Ympäristökriisi haastaa kulttuurin muutokseen

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Verkostomainen valta voimistuu

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2020 Edelmann Trust Barometer

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2020 Edelmann Trust Barometer

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Hämmennys on valtaa

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2020 Edelmann Trust Barometer

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Hämmennyksen vähentäminen ja nopeat

toimet kulkevat käsi kädessä!

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Väestö ikääntyy ja monimuotoistuu

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2020 Edelmann Trust Barometer

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2020 Edelmann Trust Barometer

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Heimoutuminen ja heimouttaminen

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Harmaan sävyjä ”me vastaan ne”

-ajatteluun

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Talous hakee suuntaansa

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2020 Edelmann Trust Barometer

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suomalaisista odottaa yrityksiltä suuria muutoksia vastauksena

ilmastonmuutokseen ja luonnonvarojen ylikulutukseen

Sitran tulevaisuusbarometri 2019

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suomalaisista odottaa yrityksiltä suuria muutoksia vastauksena

teknologian nopeaan kehitykseen ja työelämän muutokseen

Sitran tulevaisuusbarometri 2019

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Yritysvastuullisuudesta yritysaktivismiin

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Teknologia sulautuu kaikkeen

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2020 Edelmann Trust Barometer

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Teknologia vaikuttaa meihin, mutta miten me

vaikutamme teknologiaan?

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Ekologisella jälleen-

rakentamisella on kiire

Verkostomainen valta voimistuu

Teknologia sulautuu kaikkeen

Talous hakee suuntaa

Väestö ikääntyy ja monimuotoistuu

Uudenlaiset heimot ja yhteisöt

Keskitetyt päätökset vai laaja osallistuminen?

Ratkaisut mahdollisuutena vai uhkana?

TulevaisuusvaltaKestävyysvaje

Ympäristö resurssina vai ympäristön tilan parantaminen?

Reilu vai eriarvoistava siirtymä?

Työn ja kulutuksen

muutos

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meta-trenditPostnormaalit

ajatTunteet pelissä

Yhdessä erikseen

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?Kuka käyttää tulevaisuusvaltaa, eli

pääsee määrittelemään

tulevaisuuskuvia?

Kuinka onnistumme nopeassa ja reilussa

ekologisessa jälleenrakennuksessa?

Miten vähennämme vastakkainasettelua ja

hämmennystä?

Millaiseksi haluamme muovata talousjärjestelmää?

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Millaista tulevaisuutta sinä haluat rakentaa?Ota

koppi.