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Enterprise Computing Solutions – Australia & New Zealand
Business Intelligence
Data Centre
Internet ofThings
ValueRecovery Cloud Mobility Security
ecs-anz.arrow.com
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The technology
demands you’ll face
tomorrow are already
in our sights today.
We are no ordinary distributor. In fact, at Arrow Enterprise Computing Solutions ANZ, distribution is just one of the many specialised services we offer to the IT channel.
Our commitment to bringing the latest and best in emerging and advanced technology
to the local ANZ market is at the core of our business, but enabling and supporting
partner excellence is why we do it.
Securing your business Five Years Out Whether you’re a solutions provider or systems integrator, the technology demands
you’ll face tomorrow are already in our sights today. Cloud, business intelligence,
Big Data, the Internet of Things, even artificial intelligence – we are prepared for the
changes, demands and challenges.
As one of the industry’s leaders, we’re uniquely positioned to drive increased revenue
and margin throughout the entire value chain.
With our extensive experience in the channel, we provide you and your customers with
solutions that solve modern business challenges, supported by world-class services,
systems and tools.
Welcome to Arrow ECS ANZ
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Global reach. Increased market share. And a more robust and diversified customer and supplier base. That’s what you’ll get with Arrow ECS ANZ.
At Arrow ECS ANZ we provide truly relevant services that are
designed for you:
> Pre-sales and post-sales professional services
> Pre-configuration and hot staging
> Proof-of-Concept support
> Unique PODs (Products-on-Demand) that can help you
deliver relevant solutions and not just products
> Training and enablement
> End user helpdesk
> Cloud solutions enablement and marketplace
> Marketing and business development
> Support and education programs
> Advance hardware replacement
> Flexible finance options and solutions
> Online transaction and quoting tool
> Online payment gateway
> Brokerage service
> Install base analytics and management
We deliver true value – something
that someone can’t do without.
Through our extensive services
portfolio we ensure you can
customise and deliver the right
solutions to the right customer at
the right time.
We don’t simply distribute technology – we help you stand out amongst your competitors.
At Arrow ECS ANZ, we help our partners succeed and grow their
businesses by offering a breadth of services and support.
Our state-of-the-art distribution services include everything from
engineering and integration support, marketing and business
development, to warehousing and logistics.
We drive innovation through specialised, technical-service
orientated distribution and support.
We enable partners and end users to solve modern business
challenges through our extensive range of value-add services
and systems.
We translate technology into tangible business benefits that
ensure success today, and Five Years Out.
What we do
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Throughout the history of our business, it is the people – our founders, leaders and employees – that have shaped us into the business we are today.
Our Story
Performance Networking, est. 1991, changes its companyname to Firewall Systems.
Nick Verykios and Scott Frew acquire Firewall Systems.
Distribution Central is launched,with Firewall Systems as a security
specialist business unit.Further specialist business units follow.
Computerlinks Sydneyoffice is opened.
Observatory Crest Australia is born.
Distribution Central is ranked in the BRW Fast 100 list of
Australia’s fasted growing companies 7 years in a row.
Headcount of 122 staff.
Arrow ECS acquiresComputerlinks
and Observatory Crest.
Distribution Central is ranked 14th in the BRW Best Places to work list.
Arrow ECS ANZ achieves $150m revenue in FY15
$150m
Distribution Central achieves $400m revenue in FY16
with 140 staff.
$400m
Arrow Electronics, Inc. acquires Distribution Central.
+ +
ARROW ECS ANZ is born.
1998 2004 2007 2008 2011 2013 2014 2015 2016
With more than 12 years’ legacy and experience in Australia and
New Zealand, Arrow is now one of the leading distributors in
the region, and a leader in the areas that are changing the way
technology is delivered and how it solves customer problems –
business intelligence, next-generation security, cloud, Big Data
and the Internet of Things.
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We are future ready
Arrow ECS ANZ is owned by Arrow Electronics, Inc. – a Fortune 150 company with 18,500 employees worldwide. Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics.
Across the product lifecycle, Arrow provides specialised services
and expertise that connect customers to the right technology, at
the right place, the right time and at the right price.
Across the globe, Arrow provides extraordinary value to
customers and suppliers - the best technology companies in
the world - and connects them through the company’s industry-
leading services.
Arrow delivers right through the value-chain by offering
solutions that support the entire IT channel – from end user to
technology partner.
ELECTRONIC COMPONENTS
Arrow meets customers’ changing needs with a comprehensive
portfolio of products and services, including semiconductor,
passive, electromechanical, connector, and computer product
solutions, from the world’s foremost technology suppliers. Arrow
Electronics Components are located in Australia with offices in
Sydney, Melbourne and Adelaide.
www.arrow.com
INTELLIGENT SYSTEMS
At Arrow Intelligent Systems, your mission is our mission. From
design engineering services, global marketing and integration,
global logistics, and business solutions, our dedicated team of
experts is bringing it all together to help you deliver the latest
technologies to market – quickly and efficiently.
ocs.arrow.com
ENTERPRISE COMPUTING SOLUTIONS
Arrow ECS offers our solution provider community a breadth of
services and support they need to grow their business. We offer
state-of-the-art distribution services which include everything
from engineering and integration support to warehousing and
logistics – so they can customise and deliver the right products to
the right customer at the right time.
ecs-anz.arrow.com
VALUE RECOVERY
Arrow’s Value Recovery group is a worldwide provider of IT asset
disposition (ITAD) and aftermarket solutions designed to deliver
data security, efficiency and value. With specialised expertise
in reverse logistics, IT asset management, and asset recovery,
Arrow enables organisations to uncover hidden value and
increase sustainability at the end of the IT product lifecycle.
www.arrowvaluerecovery.com
IntelligentSystems
Enterprise ComputingSolutions
ValueRecovery
Electronics Components
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The value we provide our partners is delivered through our business
model – LEEP. By having a clear process for driving new and existing
business, and the right services in place to support plans, our
partners are able to Land, Expand, Extend and Protect opportunities.
LAND
EXPAND
EXTEND
PROTECT
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Our approach to technology distribution and channel engagement transcends the traditional notion of “value-add” to deliver a model that allows the channel to maintain relevance with existing customer relationships and develop new ones.
LEEP provides our partners the opportunities, programs and enablement tools to have better, more relevant and stickier customer conversations.
Land, Expand, Extend, Protect™
LAND
We provide our partners the systems (online
configurator & quoting, online ordering),
channel services (pre and post-sales
professional services, market development, financial services
and more), and technology solutions and pathways they need to
ensure they LAND every opportunity.
EXPAND
Through our Arrow IBAM service and online
tool, we offer our partners a unique opportunity
to mine their customer base for upgrade and
feature attach opportunities. Further supported by our channel
services and our technology solutions (PODs and CloudPODs),
our partners are armed with the data intelligence and tools to
make the most of their EXPAND opportunities.
EXTEND
Through our Arrow IBAM service, we offer our
partners the opportunity to cross-sell, including
reference architectures, to their existing
customer base. By initiating these EXTEND conversations,
our partners can ensure their customers are benefiting from a
broader range of technology solutions, and they remain relevant
and “sticky” to their customers.
PROTECT
Finally, if there are no further opportunities to
EXPAND or EXTEND, partners can PROTECT
their customers through our Arrow IBAM service,
by having their licence and maintenance renewals
managed effectively and efficiently through
Arrow IBAM.
LAND
EXPAND
EXTEND
PROTECTLAND
EXPAND
EXTEND
PROTECT
LAND
EXPAND
EXTEND
PROTECTLAND
EXPAND
EXTEND
PROTECT
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Our ever-evolving expertise means we’re always anticipating your customers’ new technology demands and we are also ready to deliver on them with value-add service solutions that help take your business to the next level.
How we help grow your business
PRE-SALES PROFESSIONAL SERVICES
Our Professional Services ensure you have the support you need
to win an opportunity. Configuration, design, demonstrations,
assessments, health checks, hot staging, Proof-of-Concept
support and unique POD and CloudPOD solutions.
POST-SALES SUPPORT SERVICES
Our Support Services ensure you can deliver on your customer
requirements and maintain your customer relationships with a
high level of support and expertise delivered through our expert
help desk, remote install support, onsite installation support,
knowledge transfer, advance hardware replacement and more.
CLOUD SERVICES & SOLUTIONS
Our cloud service covers solution design and support, consulting,
and also our online and real-time cloud services marketplace
available to all of our partners. We also develop our unique
CloudPOD integrated solutions that you can deliver to your
customer via the platform.
MARKET DEVELOPMENT
Our marketing, education and business development programs
enable you to make the most of available vendor MDF and create
opportunities to build and fill your sales pipeline. The Arrow Ignite
channel business plan delivers measurable results in terms of
sales, more effective marketing programs, a strategic approach
to vendor certification and maintenance of vendor compliance.
TRANSACTION OPTIMISATION
We deliver a range of services that enhance every transaction
and help you close your deal. From brokerage to online quoting,
ordering and payment tools, to financing solutions, we have every
transaction covered.
TRAINING & EDUCATION
We deliver certification and accreditation training for a range of
vendors delivered by our expert trainers who are experienced IT
professionals with a wealth of practical experience and training
knowledge.
VALUE RECOVERY
Our Value Recovery business allows us to wrap a range of
services into your solution offering, including secure logistics,
technology processing, data sanitisation, recycling and reporting
to meet your customer’s compliance or corporate policies.
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> Design, deploy, optimise and maintain technologies across all
of our offerings.
> Cover the full technology and customer lifecycle
> Provide support for project-based and staff augmentation
models
> Access a vast catalogue of cloud offerings including unique
CloudPOD solutions you can offer your customer
> White-label your own cloud marketplace
> Vendor-authorised training
> Access a range of education programs
> Marketing and business development support
> Market updates via email and social media channels – follow
us to keep up-to-date
> Channel business plan with measurable results – Arrow Ignite
> Advance hardware replacement
> Flexible finance options and solutions
> Online configuration, quoting, ordering and payment
> Brokerage service
> Install base analytics and management – never miss an
upgrade, refresh or cross-sell opportunity, in addition to
managing your renewals business
How we contribute to your success
Want to reinvent your business goals? Partner with us to access the highest quality of specialised services, sales support, marketing & business development, and engineering and delivery resources.
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BUSINESS INTELLIGENCE
Arrow’s Business Intelligence solutions transform
data into business knowledge, allowing companies
to extract more value out of information assets and
to develop and implement strategies that can help
identify and win new business.
DATA CENTRE
Data centre solutions are evolving faster than ever
with developments in hyper-convergence, solid-state
and software defined storage and cloud. How we
deploy, manage and secure data is changing. Arrow
provides a range of data centre technologies and
solutions that enable your customers to stay ahead.
INTERNET OF THINGS
A term as nebulous as they come, the Internet of
Things can encompass everything from embedded
processors to sensors to communication protocols.
Keep your head in the cloud with Arrow’s industry
knowledge and innovative solutions.
VALUE RECOVERY
Our Value Recovery group provides specialised IT
asset disposition (ITAD) and reverse supply chain
solutions that protect our clients’ brands and enable
technology users to uncover opportunities for greater
efficiencies and value capture at the end of the IT
product lifecycle.
Solving tomorrow’s business problems
CLOUD
Arrow empowers its partners to grow a profitable
and sustainable cloud services business by
eliminating cost and complexity from cloud service
development and delivery. Our industry leading
cloud solutions and services marketplace provides
procurement, provisioning, integration, orchestration
and management of cloud solutions, services and
aggregated billing.
MOBILITY
Mobility is driving much of the change we are seeing
across all IT technologies. With the future-ready
workplace demanding access to data anywhere,
anytime and as quickly as possible, networking, voice
and video solutions need to deliver on these demands.
Software defined networking is also helping boost
capabilities. Our range of voice, video and networking
solutions deliver what your customers need.
SECURITY
Whether your customer’s environment is virtual,
physical or hybrid, you need to advise them on how
best to secure it whilst allowing for business agility.
Arrow partners with advanced and emerging security
providers and has some of the best engineering
experts in the industry.
Technology is so fast paced that by the time one problem is solved, the threats and opportunities have moved on to the next big thing.
Not only do we offer market and technology leading solutions that solve contemporary business problems, but we partner with advanced and emerging technologies that are Five Years Out.
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As your partner in forward thinking, we believe it is our responsibility to contribute to your success, not just project by project, but over the lifetime of our professional relationship. That’s why we bring elements like these to the table:
Why Arrow?
WORLD-CLASS RELATIONSHIPS
Leverage the best solutions from leading technology providers.
We’re already working with these partners to fulfil your needs for
the future.
GLOBAL CAPABILITIES
Make Arrow your single source and experience efficiencies of
scale that benefit your business. Our online systems and tools
allow you to access the information you need when you need it.
And our delivery and resource capabilities extend past just the
ANZ region.
HOLISTIC VISION
See what’s around the corner. We know the future is evolving,
and we’re ready to help you adapt your offering. Rely on us as you
transition to a more relevant, profitable and sustainable business
model. Our industry expertise in areas like cloud and IoT has the
potential to inform a more complete solution for your customers.
TECHNICAL SUPPORT AND INDUSTRY INSIGHT
Access the latest industry trend information to evaluate
opportunities and make informed decisions. Our experienced
engineers are ready to help you offer a complete solution or get
an existing one to the next level of performance.
GO-TO-MARKET SOLUTIONS
Get more than just a suite of products. Our value-add approach
generates solutions that are relevant to your customers. We
offer business development, marketing, professional services,
education and training, and our own integrated solutions. We
have the tools to help you build and fill your sales pipeline.
PARTNER FINANCING
Grow your business. Whether you’re looking to invest in new
initiatives, boost competitiveness, improve cash flow, shorten
your sales cycle or simplify budgeting, we have financing and
leasing plans that are right for you. We can find the right solution
for even the most complex financing problem and help you close
the deal.
> advanced and emerging technologies> world-class channel services powered by our expertise> a business model that enables you to retain your customers whilst securing new ones> expertise in cloud, IoT, mobility, security, data centre and business intelligence
Arrow gives you access to:
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©2017 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. Other trademarks and product information are the property of their respective owners.7658
Are You Five Years Out? Most people live in the present. The world of now. But a handful of us work in
a unique world that doesn’t quite exist yet—the world of Five Years Out.
Five Years Out is the tangible future. And the people who live and work there
know that new technologies, new materials, new ideas and new electronics
will make life not only different, but better. Not just cheaper, but smarter. Not
just easier, but more inspired.
Five Years Out is an exciting place to be. So exciting that, once you’ve been
there, it’s hard to get excited about the present. Because we know what’s
coming is going to be so much better.
Five Years Out is a community of builders, designers, engineers and
imaginers who navigate the path between possibility and practicality.
Creating the future of everything from cars to coffeemakers.
Are you one of them? Then you’re probably working with us.
In Person1300 673 506 (AU)
0800 32 22 55 (NZ)
Call to talk or set up a face-to-face
meeting with one of our knowledgeable
representatives.
Email us for answers to questions or
to start a conversation
Onlineecs-anz.arrow.com
Visit our website for everything from
the latest news to information about our
technology and services portfolio.
Arrow ECS ANZ
Head Office Unit 6, 39 Herbert Street St Leonards NSW 2065, Australia