Economy Class Cabin Zones and Crew Responsibilities

Cabin Zones & Crew Responsibilities

Cabin Crew Service Manual

ECONOMY CLASS Cabin Zones &

Crew Responsibilities

Economy Class Cabin Zones & Crew Responsibilities – Contents - 1 - OCTOBER 2011

Contents

Subject Page

Aircraft Layout

1 – 9

A340 – Tri-Class

1

A330 – Tri-Class

2

A330 – Bi-Class

3 – 4

B777 – 300ER

5

B777 – 200LR

6

A321 – Bi-Class & All Economy

7

A320

8

A319

9

Cabin Zones

10 – 11

Service Flows

12


13 – 16

Single-Aisle

13

Wide-Body – 4 zones (A340)

14


15


16

Wide-Body – (B777)

17 – 18



Economy Class Cabin Zones & Crew Responsibilities – Contents - 2 - OCTOBER 2011

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Economy Class Cabin Zones & Crew Responsibilities - 1 - OCTOBER 2011

Aircraft Layout

A340 – TRI-CLASS (New Configuration)

ECONOMY AFT GALLEYS

L1 DOOR

R1 DOOR

FIRST CLASS CABIN – 8

L2 DOOR

R2 DOOR

BUSINESS CLASS

CABIN – 42

L3 DOOR

R3 DOOR

ECONOMY FWD CABIN

22 – 36

ECONOMY AFT CABIN

37 – 54

LHS MID TOILETS

RHS MID TOILET

L4 DOOR

R4 DOOR

RHS AFT TOILET

LHS AFT TOILET

R3

GALLEY UNIT 5

ECONOMY CLASS

Total 216

BCRC BULK CREW REST COMPARTMENT



Economy Class Cabin Zones & Crew Responsibilities - 2 - JUNE 2007

Aircraft Layout

A330 – TRI-CLASS

L1

DOOR

L3

DOOR

L2

DOOR

R3

DOOR

R2

DOOR

R1

DOOR

FLIGHT DECK

R4

DOOR

L4

DOOR

FIRST CLASS CABIN

BUSINESS CLASS CABIN

ECONOMY FWD CABIN

16 – 29

ECONOMY AFT CABIN 30 – 42/44

LHS TOILETS RHS

TOILETS

AFT GALLEYS




Aircraft Layout

A330 – BI-CLASS

FLIGHT DECK

R3

DOOR

L3

DOOR

L2

DOOR

R2

DOOR

PREMIUM CABIN

ECONOMY FWD CABIN

10– 29

ECONOMY AFT CABIN 30 – 42

MID TOILETs

AFT TOILETS

AFT TOILETS

MID GALLEYS

L1

DOOR

R1

DOOR

AFT GALLEYS

R4

DOOR

L4

DOOR




Aircraft Layout

A330 – BI-CLASS

L1

DOOR

L2

DOOR

R3

DOOR

R2

DOOR

R1

DOOR

FLIGHT DECK

PREMIUM CABIN

ECONOMY FWD CABIN

10– 30


AFT TOILETS

AFT TOILETS

MID GALLEYS

AFT GALLEYS

L3

DOOR

R4

DOOR

L4

DOOR




Aircraft Layout

B777 – 300ER

R4

DOOR

R3

DOOR

R2

DOOR

PREMIUM FWD CABIN

1 – 4 ABEFHK

PREMIUM AFT CABIN

5 – 7 ABEFHK

ECONOMY FWD CABIN

10 – 17

ABC DEF HJK

ECONOMY MID CABIN 18 – 29

ABC DEF HJK


ABC DEF HJK

2 MID TOILETS PREMIUM

2 ECONOMY TOILETS

2 ECONOMY TOILETS

3 ECONOMY TOILETS

MID ECONOMY

GALLEYS

OFAR CABIN CREW REST

ACCESS

L1

DOOR

R1

DOOR

L2

DOOR

L3

DOOR

L4

DOOR

L5

DOOR

2 FWD TOILETS PREMIUM

OFCR FLIGHT CREW REST

ACCESS

R5

DOOR

AFT ECONOMY

GALLEYS

TOILET

ECONOMY

L2

DOOR

ECONOMY FWD CABIN

10 – 24

ABC DEF HJK

PREMIUM CABIN

1 – 4 ABEFHK

L1

DOOR


ACCESS

2 FWD TOILETS PREMIUM

R1

DOOR

R2

DOOR

TOILET

PREMIUM

L3

DOOR

R3

DOOR

2 ECONOMY TOILETS

ECONOMY FWD CABIN

25 – 36

ABC DEF HJK

R4

DOOR

MID ECONOMY

GALLEYS

L4

DOOR

2 ECONOMY TOILETS


ABC DEF HJK

AFT ECONOMY

GALLEYS

R5

DOOR

L5

DOOR

3 ECONOMY TOILETS


ACCESS

HIGH DENSITY



Economy Class Cabin Zones & Crew Responsibilities - 6 - FEBRUARY 2009

Aircraft Layout

B777 – 200LR

L1

DOOR

2 FWD TOILETS

PREMIUM

L4

DOOR

R4

DOOR

L3

DOOR

R3

DOOR

L2

DOOR

R2

DOOR

R1

DOOR


ACCESS PREMIUM

FWD CABIN 1 – 4 ABEFHK

PREMIUM AFT CABIN

5 – 7 ABEFHK

ECONOMY FWD CABIN

10 – 21 ABC DEF HJK

ECONOMY AFT CABIN

22 – 35 ABC DEF HJK

2 MID TOILETS

PREMIUM

2 ECONOMY AFT TOILETS

MID GALLEY 3 CART LOCATIONS

AFT ECONOMY GALLEYS


ACCESS

3 ECONOMY MID TOILETS




Aircraft Layout

A321 – BI-CLASS A321 – ALL ECONOMY

PREMIUM CABIN

L1

DOOR

R4

DOOR

L4

DOOR

R1

DOOR

ECONOMY FWD CABIN

8 – 18

ECONOMY MID CABIN 19 – 28


LHS TOILETS

RHS TOILET

AFT GALLEY

L1

DOOR

R1

DOOR

L2

DOOR

R2

DOOR

L3

DOOR

R3

DOOR

ECONOMY FWD CABIN

1 – 8

ECONOMY MID CABIN

9 – 21


LHS TOILET

RHS TOILET

AFT GALLEY

1 FWD TOILET

2 FWD GALLEYS

FLIGHT DECK

R4

DOOR

L4

DOOR

FLIGHT DECK

2 FWD GALLEYS

FWD TOILET

R2

DOOR

L2

DOOR

R3

DOOR

L3

DOOR




Aircraft Layout

A320

L1

DOOR

L4

DOOR

R1

DOOR

FLIGHT DECK

PREMIUM CABIN

ECONOMY FWD CABIN

8 – 19


RHS TOILET

LHS TOILET

R4

DOOR

AFT GALLEY




Aircraft Layout

A319

FLIGHT DECK

L1

DOOR

R1

DOOR

PREMIUM CABIN

ECONOMY FWD CABIN

8 – 16

ECONOMY FWD CABIN

17 – 25

RHS TOILET

LHS TOILET

AFT GALLEY

R3

DOOR

L3

DOOR




Cabin Zones

Cabin Crew members are responsible for the service and well-being of the customers seated in their respective zones or work areas. It is essential to keep in mind that specified zones should not in any way restrict any one of the Cabin Crew to extend assistance in other zones. TEAMWORK is always an active ingredient to the over-all success of a flight. WIDE-BODY – B777-300ER (High Density) 8 Zones WIDE-BODY – A330 (Bi-class)/B777-300ER/B777-200LR 6 Zones

WIDE-BODY – A340/A330/A300 4 Zones

ZONE B

ZONE C

ZONE D

ZONE E

ZONE F

ZONE A

ZONE C

ZONE D ZONE B

ZONE A

ZONE A

ZONE B

ZONE C

ZONE D ZONE F

ZONE E ZONE G

ZONE H




Cabin Zones

SINGLE-AISLE – A321 3 Zones

SINGLE-AISLE – A321 (All Economy) 3 Zones

SINGLE-AISLE – A319/A320 2 Zones

FWD AFT

FWD AFT MID

FWD MID AFT




Service Flows

2 or 4 Corner All items that are hand-delivered

By Zones Beverage/Bar service – using cart

By Rows Meal Service – using cart

2 or 4 CORNER SERVICE The service of the following items follows the 2 or 4 corner service – that is commencing from the first and the last rows working towards the middle of the cabin –

Distribution of sweets and freshets Distribution of amenities Distribution of menu cards and landing cards Collection of rotable headsets – if applicable Distribution and collection of blankets Distribution and collection of towels Collection of survey forms – if applicable

Wide-body (2-aisle) Aircrafts

Single-aisle Aircrafts

EXCEPTION – Newspapers When air stairs without canopy is used for customer boarding – NEWSPAPER TROLLEY TO BE TAKEN AFT TO FORWARD after customer boarding





SINGLE-AISLE (Bi-Class) WORK AREA A319 A320 A321

FWD Zone

R3C Toilets + Bassinet CDI + Curtain ROWS 8 – 16

R4C Toilets + Bassinet + CDI + Curtain ROWS 8 – 19

R4C Toilets + Bassinet + CDI + Curtain ROWS 8 – 18

MID Zone

R2 ROWS 19 – 28

AFT Zone

L3 – In charge ROWS 17 – 25



Galley + Bars + Extension Tops

R3

R4

L3

Floater

R3A Takes over R3 zone

R4A Assists R4

R3 Assists L3

SINGLE-AISLE (A321 – All Economy)

WORK AREA Over-all In-charge L1/CS

Duty Free Assist in cabin service

FWD Zone

R4C Bassinets + CDI ROWS 1 – 8

MID Zone

R2 ROWS 9 – 21

AFT Zone

L4 ROWS 22 – 34

FWD Galley

R1 Galley Operator FWD bar cart + extension top 1 FWD toilet Flight Deck service

AFT Galley

R4 Galley Operator AFT bar carts + extension tops 2 AFT toilets

Assist R3 Assist Crew AFT toilets

A321 Minimum Crew Complement (5) Bi-Class & All Economy – L1 + R2 + R3 + L4 + R4C R3 – to be assigned as Galley Operator

In-charge of AFT galley + bar carts + extension tops





WIDE-BODY – 4 Zones (A340 – New Cabin Configuration)

WORK AREA Tri -Class

Zone A

L3 Bassinets ROWS 22 – 36 ABDE

Zone B

R3 Bassinets + curtains ROWS 22 – 36 FGJK

Zone C

L4 In-charge Duty Free Newspapers Bulk Crew Rest Compartment (BCRC) ROWS 37 – 54 ABDE

Zone D

R4 2 Bar Carts 2 AFT toilets ROWS 37 – 54 FGJK

Galley 5 R4C 2 Bar Carts + 4 Extension Tops (MID Galley) Assist in cabin services

AFT Galleys L4A AFT Galleys – G6/G7/G8 Assist in cabin services

Assist Crew

L4C CDI + MID toilets Assist in cabin service



Economy Class Cabin Zones & Crew Responsibilities - 15 - JULY 2012


WIDE-BODY – 4 Zones (A330)

WORK AREA Tri -Class Bi-Class

Zone A

L3 Toilets + Bassinets ROWS 16 – 29 ABDE

L3 Toilets + Bassinets ROWS 10 – 29 ABDE

Zone B

R3 Toilets + Bassinets + CDI + Curtain ROWS 16 – 29 FGJK

R3 Toilets + Bassinets + CDI + Curtain ROWS 10 – 29 FGJK

Zone C

L4 In-charge Duty Free + Newspapers ROWS 30 – last row ABDE

L4 In-charge Duty Free + Newspapers ROWS 30 – last row ABDE

Zone D

R4 Bar Carts + Extension Tops ROWS 30 – last row FGJK

R4 Bar Carts + Extension Tops ROWS 30 – last row FGJK

Galley

L4A

L4A

MID Galley

L2 Mid Toilets + Assist in cabin



Economy Class Cabin Zones & Crew Responsibilities - 16 - MARCH 2012


WIDE-BODY – 6 Zones (A330)

WORK AREA Bi -Class

Zone A

L2 MID Galley + 2 Bar Carts + 2 Extension Tops + Curtains ROWS 10 – 20 ABDE

Zone B

R4A 2 MID Toilets (by L2/R2 Doors) + curtains ROWS10 – 20 FGJK

Zone C

L3 Bassinets + 2 AFT LHS Toilets ROWS 21 – 30 ABDE

Zone D

R3 Bassinets + 2 AFT RHS Toilets + CDI ROWS 21 – 30 FGJK

Zone E

L4 In-charge Duty Free + Newspapers ROWS 31 – 45 ABDE

Zone F

R4 4 Bar Carts + 4 Extension Tops ROWS 31 – 45 FGJK

Galley 5

L4A AFT Galleys





WIDE-BODY – 6 Zones (B777-300ER) Long-haul Sectors – 16 Crew (8 Premium + 8 Economy)

WORK AREA Bi -Class

Zone A

L3 Bassinets + FWD Toilets (LHS) ROWS 10 – 19 (LHS)

Zone B

R3 Bassinets + FWD Toilets (LHS) ROWS 10 – 19 (RHS)

Zone C

L4 Bassinets + MID Toilets (LHS) MID Bar carts + 4 Extension tops ROWS 20 – 29 (LHS)

Zone D

R5C CDI + AFT Toilets + Newspapers ROWS 20 – 29 (RHS)

Zone E

L5/CS In-charge of Economy Class Duty Free + Newspapers + OFAR (Cabin Crew Rest) ROWS 30 – 43 (LHS)

Zone F

R5 Bar Carts + 2 Extension Tops + OFAR (Cabin Crew Rest) AFT Toilets ROWS 30 – 43 (RHS)

MID

Galley

R4 MID Galley Operator Assist in cabin service

AFT Galley

L5A AFT Galley Operator Assist in cabin service

Medium-haul & Short-haul Sectors – 14 Crew (6 Premium + 8 Economy) Economy Crew responsibilities remain unchanged



Economy Class Cabin Zones & Crew Responsibilities - 18 - MAY 2012


WIDE-BODY – 8 Zones (B777-300ER – High Density) Long-haul Sectors – 15 Crew (4 Premium + 11 Economy)

WORK AREA Bi -Class

Zone A L2A Bassinets FWD Toilet (by L2 Door)) ROWS 10 – 20 (LHS)

Zone B

R2 (CS) Over all in-charge of FWD Economy (Zones A/B/C/D – including toilets and galleys in the area) FWD Bar Cart + Documentation + Extension Tops ROWS 10 – 20 (RHS)

Zone C

L3 Bassinets MID Toilets ROWS 21 – 30 (LHS)

Zone D

R3 Bassinets MID Toilets ROWS 21 – 30 (RHS)

Zone E

L4 Bassinets AFT Toilets MID Bar Cart + Documentation + Extension Tops ROWS 31 – 40 (LHS)

Zone F

R5 Bassinets AFT Toilets + CDI ROWS 31 – 40 (RHS)

Zone G

L5 (CS) Over all In-charge of Economy (Zones D/E/F/G – including toilets and galleys in the area) Newspapers Duty Free OFAR ROWS 41 – 50 (LHS)

Zone H R5C AFT Bar Carts + Documentation + Extension Tops ROWS 41 – 50 (RHS)

FWD Galley L2 Galley Operator Assist in cabin service

MID Galley R4 Galley Operator Assist in cabin service

AFT Galley L5A Galley Operator Assist in cabin service



Economy Class Cabin Zones & Crew Responsibilities - 19 - APRIL 2012


WIDE-BODY – 4 Zones (B777-200LR) Long-haul Sectors – 15 Crew (8 Premium + 7 Economy)

WORK AREA Bi -Class

Zone A

L3 Bassinets + MID Toilets (LHS) ROWS 10 – 21 (LHS)

Zone B

R3 Bassinets + MID Toilets (LHS) ROWS 10 – 21 (RHS)

Zone C

L4 In-charge of Economy Class Newspapers Duty Free Cabin Crew Rest (OFAR) ROWS 22 – 25 (LHS)

Zone D

R4 CDI + AFT Toilets 4 Bar Carts + Documentation + Extension Tops R3 Galley Unit ROWS 22 – 35 (RHS)

Galley

R4C Galley Operator Assist in galley and cabin service

Assist R4A AFT Toilets Assist in cabin service

Assist L4C Assist in AFT Toilets For Long-haul operations only

Medium-haul & Short-haul Sectors – 12 Crew (6 Premium + 6 Economy) L4C will not be available and all other positions remain as above




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Economy Class Cabin Zones and Crew Responsibilities