Upload
iamwire
View
113
Download
4
Tags:
Embed Size (px)
DESCRIPTION
Citation preview
N e w Y o r k | M e x i c o | L o n d o n | N a i r o b i | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e
eCommerce Next Steps…
Agenda • eCommerce portals – different types
• A quantum jump in technology?
• Pre-Requisites
• The ground work
• Technical knowledge
• Business Benefits
• What do we have to offer?
Broadly four types
The different types
B2C B2B Online Bidding sites App Stores
Even under the B2C sites there are further classifications
Market Places (Amazon, Alibaba, eBay, etc.)
Multi Brand Stores (Flipkart, HomeShop18, Yebhi, etc.)
Single Brand Stores (normally selling merchandize of a brick & mortar retailer)
Actually it is not
Just another store
Application vendors have integrated eCommerce offerings
Is this a quantum jump in Technology?
Should a retailer also have an integrated Retail Solution?
Can an eCommerce offering work stand alone?
As a Retailer can I stagger my investments?
Should a retailer already have an ERP Solution?
Are there any Application Pre-Requisites?
Will there be additional Business Processes?
Will this require investments in Human Resources?
Will there be a technological upheaval?
Is there any ground work required?
Get the right domain name
Focus on the usability & aesthetics
Don’t bother what’s under the hood
Technical Knowledge Required?
And many more…
Global Reach
No real estate space required
Reduction in Inventory Holding & Carrying Cost
Customer connect via Social Media Channels
mCommerce
Faster ROI
Track buying trends
Easier to introduce upsell and replacement items
Business Benefits
An integrated eCommerce & mCommerce platform with true multi-channel retailing capabilities seamlessly integrating your back office making a single unified system.
What has iVend Retail got to offer?
Business Architecture (Deployment Landscape)
iVend Analytics
ERP Application using iVend APIs for integration
LAN
Internet
LAN
Store Operations
Store 1
iVend Store Manager Station
iVend Store Server
Loyalty Store Server iVend POS
iVend POS
LAN
Store 2
iVend Store Manager Station
iVend Store Server
Loyalty Store Server
iVend POS
n Number of stores
Loyalty Enterprise Server
LAN
iVend Enterprise Server
iVend eCommerce
Internet
Marketing & Promotions• Gift Card Support
− Email,
− Physical
− Certificate
• Gift Registry
• Period and volume discounts
• E-Mail Product To A Friend
• Customers can review & rate products
• Profanity checking
• User Polls
• Coupon
− Order Based Coupons (apply to entire order)
− Product Specific Coupons (apply to only specified product)
− Coupon discounts by amount or percent
− Coupons can offer free shipping
− Coupons can have expiration date.
− Coupons can be marked as use once per customer, use once by only one customer, use N times, etc.
− Coupons requires minimum order amount before they are valid
− Optionally coupons can be attached to specific customer(s), product(s), category(s), manufacturer(s) etc.
Sales Related Products (Alternate Products)
Upsell products
Call to Order
Product Price can be hidden until product added to cart
Product X requires Product Y
Recently viewed products
Customers who bought X also bought Y
Customer levels (Customer Group) supported
Special Pricing (Similar to one we have in SAP Business One)
Product Management
Categories/Departments/Manufacturers Supported.
Paged browsing for categories and sections: Keeps page size small, and optimizes user experience.
Featured Products
Disable buy buttons for specific products
Support for 3 images sizes: icon, medium, large
Image watermarking
Donation Products (e.g. Customer Enters Price)
Restrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.)
Enforce product minimum order
Recurring products can have varying intervals (days, weeks, months, years)
Supports cross-matrix of products mapping.
Downloadable products supported with automatic e-mail to customer with download instructions
Support for simple products (e.g. a book) or products with variants
Product Descriptions can include HTML formatting
Support for Kits
Limit orders to quantity on hand inventory, or allow customers to place orders for items out of stock.
Show inventory on hand status on product page to customer (optional)
Category, Department, and Manufacturer "names" can be renamed (e.g. "Brochures", "Products", "Car Parts", whatever you need that is appropriate for your unique store site products)
Business to Business (B2B)
iVend eCommerce has out-of-the-box B2B feature set with enhanced features such as:
• Discreet pricing by customer group• The ability to restrict visibility on product
purchases• Configuring Discounts • Create Shipping tax and Coupon Rules• Re-order of Common Items• Ability to track shipments and view order
history online• Purchase orders and MicroPay ease up
invoicing process for Bulk buyers
Notably it allows retailers to create customer levels that allows to filter product options for different user’s view, and Customize and calibrate different prices for each levelExample: "Wholesale only mode" lets you restrict sales to only approved users
Payment and Checkout (1/2)
Accept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time
C.O.D.
Purchase Order
Request For Quote
MicroPay
Backup Gateways - never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails.
Gift Cards
Anonymous Checkout
"One Page" Checkout
MANUAL Gateway (just collects order & payment information for offline processing)
Support for CV2 (credit card security code) entry and checking (fraud prevention)
Store can be set to authorize only, or auth-capture credit card
mode. You can then capture payment at shipment if desired
Void & Refund supported
Partial Refund and Add-Hoc Charges Supported
Mark Transactions As Fraud
Ban Fraud Users from Site
Support for recurring orders/payments (auto-ship products)
Customer can define multiple billing/shipping addresses and select during checkout
Address Verification codes reported to administrator with order
Credit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose.
Disable storing of credit cards if desired (we recommend that you don't store credit cards on your site...it is almost never needed anymore)
Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100)
Payment and Checkout (2/2)
2checkout
Authorize.net
Bank Of America (via Cybersource)
BBS Netaxept
Chase Paymentech Salem and Orbital (Certified)
Checkout By Amazon
CyberSource
eProcesssingNetwork
eWay (Australia)
eSELECT Plus (US, Moneris)
eSELECT Plus (Canada, Moneris)
Google Checkout
HSBC
iDeposit
Innovative Merchant Services (QuickBooks QBMS)
ITransact
JetPay
Moneris eSELECT Plus (US)
Moneris eSELECT Plus (Canada)
MyECheck
NetBilling
OGONE Gateway (tier 2)
OGONE Gateway (tier 3)
Paymentech Salem and Orbital Certified (Now Chase Paymentech)
PayFuse
PayJunction
PayLeap
Payment Express
PayPal Payments:
− PayPal (Standard)
− PayPal Express Checkout
− PayPal PayFlowPro
− PayPal Website Payments Pro
Pinnacle Payments
PlugNPay
ProtX (U.K. Stores Only)
QuickBooks Merchant Services (Innovative)
QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra)
Sage Pay Direct (formerly Protx)
Sage Payment Systems
SecureNetV4
SkipJack
Skrill (Moneybookers) PSP
Transaction Central Gateway Supported
USA ePay (certified)
Verisign Payflo PRO (Now PayPal PayflowPRO)
WorldPay Business
Integrates with your own merchant account
Safety & Security
PCI compliance
Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate.
IP Address Tracking: For safety and auditing, IP addresses are logged
AVS (Address Verification) reporting from gateways in all orders
Require periodic admin password changes
Password Salting + Hashing
Store Admin can lock out any customer account for security/fraud reasons
Any order can be marked as fraud for later forensics
Give individual admin operations permissions to view full credit cards or not
Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible)
All Password Change Operations Logged
RegEx AppConfig control over strength of passwords required for store logins and admin logins
Support for dynamic encryption key changes via admin site
Encrypted database connection strings in web.config files
Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User