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eCommerce Presentation
Group
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WHAT IS eCOMMERCE ?
▌ CMA CGM eBusiness WEB platform: Our Online Business Centre -CMA CGM Group online
portal facilitates end to end shipping solutions
▌ CMA CGM EDI Direct: B to B connection for automatic data transfer from system to system
▌ Multi-Carrier Portals: Electronic external platforms/portals (‘market places’): INTTRA / GT
NEXUS / CargoSmart
What we offer:
3 complementing channels onwhich customer can carry outbusiness transactions
Multiple and complementing Channels to perform business transactions
Multi-Carrier Portals
EDI Direct
(System to System)EDI
eBusiness WEB Platform
CustomerAgencies
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eCommerce is at the heart of CMA CGM business activities…
eCommerce offers premium transaction mode for our customers
From schedule … … to import,
eCOMMERCE @ CMA CGM Group
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eCommerce Products and Services – Channel Coverage
Products and Services / ChannelsCMA CGM Group eBusiness
(WEB)
Market Places
(INTTRA, GTN, Cargo Smart) CMA CGM EDI
Core Products
Schedules ���� ����
Routing Finder ���� ���� ����
Tariff/Charge Finder ����
Eco Calculator ����
Transaction Management
Quotation Management Coming Soon
Booking ���� ���� ����
Shipping Instructions ���� ���� ����
BL Draft Reviews / Amendments ����
Uploading Documents ����
Documents Management
Booking Confirmations ����
Draft BLs ���� ����
Sea WayBLs ���� ����
Original / Negotiable BLs ����
Arrival Notice ����
Delivery Order ����
Original Invoice ���� ����
Invoice Dashboard ����
Documents Dashboard ����
Shipment Visibility
Container Tracking ���� ���� ����
ETA Update ���� ����
Alerts/ Notifications – Transactions ����
Alerts/ Notifications - Documents ����
���� Available
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eCommerce @ CMA CGM GROUP
Service Extension
Maximise the efficiency of our
ebusiness offer with innovative
and value added services, to
become an eCommerce leader
in the industry.
Customer Experience
Delivers convenient service delivery
and manage effective business
facilitation through standard
eCommerce solutions
Improve data accuracy and
information management, and
monitor data quality, to enhance
business services.
Data Quality
Decrease repetitive tasks and aid
customers with effective
transaction management solutions
Productivity
…a key asset and playing a strategic role in major business objectives for the Group:
Coverage
80% Group global TEUs are
transacted through ecommerce
channels.
Processing 4 Million + customer
requests on container tracking
every month.
75% CMA CGM BL’s are prepared
through eCommerce channels.
Organisation
HO eCommerce, 8 Regional
eCommerce Teams and WW CMA
CGM Offices are driving ecommerce
business services for the Group
24/ 7 Support
Offers 24/ 7 support for customers
and facilitate solutions with a
streamlined and centralised
process.
Online Business Centre
An online office is open for the
customers, offered by CMA CGM
eBusiness, delivering 24 / 7 service
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eCommerce Core Products
Schedules Tariff Finder
$Eco Calculator
CO2
Routing Finder
Our integrated eBusiness solutions offers to find routings, preferred schedules, related
tariffs / charges and carbon emissions during your transport planning with CMA CGM.
24x7 Access and Support
Interactive Vessel Dashboard – Search based on ports,
vessel, or service
Save your preferred Services as a favorite
Download our vessel schedule in a PDF format
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Transactions Management
Bookings
Provides real time connectivity
to send your booking request
24x7 and maximize the quality
of information.
Shipping Instructions
Automate data flow from
bookings and minimizing the
requirement to key-in
information
Draft Amendments
Easy to use online BL editor
simplifies the process and
elevating your ecommerce
experience.
Driven by Quality…
Create templates to make input even faster and share
those templates with your team
Customize your Booking or Shipment dashboard view
by customer, POL/PODs, Service Contract and more
No need to rekey information - Booking details will
automatically appear in your Shipping Instructions
Partner directories will present your shipment parties
from your recent shipments, Add them in one click
Spread sheet help you to manage your data effectively
Efficient BL editor for easy amendments
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Documents Management
Booking Confirmations BL Drafts Original / Waybills
BL
Arrival Notices Delivery Orders Invoice Dashboard
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24 / 7 Online Document Repository
Secured Connection and
Access
Customisable Dashboard
Views
Provides enhanced visibility
E-Mail Notifications
At Customer Convenience…
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Shipment Follow Up
Container Tracking Notifications
Email NotificationWeb Notification
My
My Company
My Favorites
Provides 24x7 shipment tracking online or receive real time tracking events
through EDI
Customisable subscriptions suited to
user needs and requirements via web dashboard or email
Powered by Visibility…
eBusiness
StreamNotifications Available on
Transaction
Management
Booking Requested
Booking Cancelled
Booking Cancellation Request
Booking Declined
Booking Amendment Request
Shipping Instruction Request
Shipping Instruction Submitted
Document
Management
Booking Confirmation Available
BL Draft available
Invoice Available
Waybill / Original available
Send Hazardous Declaration
Arrival Notice Available
Delivery Order Available
Shipment
Visibility
Container Loaded on Board
Container Discharged
Container to Consignee
Export Voyage has Changed
ETD Change
ETA Change
Empty container available at depot
Cut-off date Change
Full Container not on terminal before Cut-Off
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North America / Norfolk
CCWCSA / Miami
South America / Santos
Europe / Le Havre
Africa / DakarAsia / Hong Kong
Oceania / Melbourne
MEI / Chennai
HO / Marseille
Regional Offices
Head Office
[email protected] [email protected]@cma-cgm.com
Contacts – Siège social + 8 bureaux régionauxOur eCOMMERCE Organization
Thank you
