Upload
questexconf
View
753
Download
0
Embed Size (px)
DESCRIPTION
Citation preview
Alan Pelz-Sharpe Tony Byrne
Jarrod Gingras Analysts, Real Story Group
ECM Mythbusters!!Exposing the real weaknesses and strengths of web
and enterprise technology products
Copyright © 2011 Real Story Group www.realstorygroup.com
Real Story Group: What We Do
Analyze weaknesses and strengths of the tools....and vendors
Advise on successful technology selection
Copyright © 2011 Real Story Group www.realstorygroup.com
What Independence Means To Us
3
Copyright © 2011 Real Story Group www.realstorygroup.com
Mythbusters?
4
Source: geekologie.com
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #1:
5
We are a market leader in this space.
Copyright © 2011 Real Story Group www.realstorygroup.com
Do NOT assume that there is a BEST vendor/product
6
GEEKS MYSTICS
LOSERS POSERS
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #2:
7
We experienced 100% YOY growth.
Copyright © 2011 Real Story Group www.realstorygroup.com
Copyright © 2011 REAL STORY GROUP realstorygroup.com
Document Management
CROSS-CHECK 2011
FOCUS ON DM
VE
ND
OR
SIZ
E Microsoft
IBM
Oracle
EMC
Xerox
OpenText
Autonomy
Westbrook
Fabasoft
SpringCM KnowledgeTree
Laserfiche Xythos
DocuWare
Hyland EVER
Alfresco
Nuxeo
HP Formtek
Pitney Bowes
Objective
Saperion
FileBound
Perceptive (Lexmark)
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #3:
9
Our product is extremely flexible and highly extensible.
• Myth #4:
That functionality is basically out of the box.
Copyright © 2011 Real Story Group www.realstorygroup.com
Products vs. Platforms
10
Most enterprises overbuy…
Platforms Products
More Less
Costly Functionally Rich
Complex
Time to Deploy
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #5:
11
Here’s a demo of our product that is exactly the solution you’re looking for.
Copyright © 2011 Real Story Group www.realstorygroup.com
Running a demo
• Make sure your team is represented
• Beware of the “canned” demos
• Demo your scenarios
• Each vendor should demo same scenarios
• Ask the tough questions – Especially around pricing
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #6:
13
It usually take 4-6 weeks to get you up and running.
Copyright © 2011 Real Story Group www.realstorygroup.com
Implementation Project Timeline/Phases
14
Project Planning
• Hardware/ Software setup • Team formation • Project plan and schedule
Requirement Specs & Analysis
• Requirement documentation • Functional specifications documentation • Test strategy definition
Design
• Component, use case, sequence diagram design • Data model, UI, custom report definition • Identification of re-usable components
Build and Unit
Testing
• Coding • Unit testing
Integration & Systems Testing
• Integration testing • Systems testing
Acceptance Testing
• Perform acceptance testing • Close reported issues
Copyright © 2011 Real Story Group www.realstorygroup.com
Project Timeline
15
• Phased approach almost always better than “big-bang” • Core services followed by strategic on-boarding of departments
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #7:
16
You won’t need a developer.
Copyright © 2011 Real Story Group www.realstorygroup.com
Development
Your ECM system is an application – Configuration
• Easiest = browser-based • Sometimes modifying text files
– Customization • Usually a script interface
into an API
– Extension • Writing custom objects
– Integration • Connecting to other systems
EA
SIE
R H
AR
DE
R
“You break it, you own it”
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #8:
18
Our open source / cloud / SaaS model is dramatically cheaper than traditional licensed products.
Copyright © 2011 Real Story Group www.realstorygroup.com
Cheaper?
19
Comp
Company Risk
1st year license fees Implementation
Content Migration Training Hosting Recurring Upgrade
5 yr summed investment
Vendor A $120 $106 $50 $12 $27 $24 $100 $619
Vendor B $103 $86 $50 $15 $24 $103 $0 $786
Vendor C $114 $306 $50 $25 $27 $16 $100 $808
VendorPrice
Always do 5 year cost analysis Get clear agreements on support vs. customization
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #9:
20
24/7/365 global support
Copyright © 2011 Real Story Group www.realstorygroup.com
IBM Microsoft Oracle
Alfresco
Nuxeo
OpenText
ECM Worldwide
Xerox HP
Hyland
Infogrid
EVER Newgen
Objective
Autonomy
Fabasoft
KnowledgeTree
Saperion
SpringCM
Copyright © 2011 Real Story Group www.realstorygroup.com
Myth
• Myth #10:
22
Our migration scripts will easily move all of your content to the new repository.
Copyright © 2011 Real Story Group www.realstorygroup.com
Do NOT assume you are JUST purchasing software
• The real costs are in services
• Integration and professional service needs --------------------------------------
• Best Practice: Budget 2x to 8x for consulting, customization, integration, migration.
Copyright © 2011 Real Story Group www.realstorygroup.com
Thank you
Get a free sample of the research reports:!http://realstorygroup.com/Sample/ Purchase the report now: http://www.realstorygroup.com/Purchase/ Learn about our Premium Subscription options: http://www.realstorygroup.com/Subscribe/ Contact us for more information:
– [email protected] – Twitter: @realstorygroup – + 1 800 325 6190 (USA)
+ 44 (0) 20 3318 1911 (UK) + 1 617 340 6464 (Int'l)
@jarrodgingras [email protected]