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Table of Contents FlexSet

Table of Contents

Introduction ............................................................................... IFeature Codes ......................................................................... IISymbols used in this Guide .....................................................VProduct Features and Model Designations:

FlexSet 280D .......................................................................aFlexSet 280..........................................................................bFlexSet 120D ....................................................................... cFlexSet 120..........................................................................dFlexSet 120L........................................................................eFlexSet 120 and 280 models - External Connections ..........fFlexSet 280 and 280D with PEX -External Connections ..........................................................gDesk Elevation Installation...................................................hWall Mounting Installation .....................................................i

Account Code (as required) .....................................................1Account Code (Forced)............................................................2ACD & UCD Groups.................................................................3

Calls Waiting Display (for ACD)...........................................3Load ID (for ACD Group) .....................................................4Log-In/Out (for Single ACD Group)......................................5Primary Log-In (for ACD Group) ..........................................6Release/Resume From All ACD/UCD Groups .....................7Release/Resume From a Single UCD Group......................8Wrap-Up Code (for ACD Group)..........................................9Wrap-Up Time (On/Off ) .....................................................10

Audio Level and Speakerphone Adjustsment........................11Auto Answer On/Off ...............................................................12Auto Redial.............................................................................13Boss Group ............................................................................16

Programming Exclusive Hold.............................................17Programming Privacy.........................................................18Call Forward.......................................................................19Using..................................................................................21

Break-In..................................................................................24Broker/Consultation/3-Way Conference Call........................ .25Call Forward...........................................................................28Caller ID Control.....................................................................31Camp-On:...............................................................................32

Call Back (Station, Outside Line).......................................32Off-Hook (Call Waiting/Call Offer)......................................34

Class Of Service (COS) Switchover.......................................35Conference, Multiparty...........................................................36Divert Call...............................................................................39Do Not Disturb (DND) ............................................................40Do Not Disturb, Override........................................................42Elapsed Time Display ............................................................43Executive Privelege ...............................................................44Flash (Calibrated Opening) On Trunk....................................45Follow Me...............................................................................46Forced Release......................................................................47

Table of Contents (cont.) FlexSet

Table of Contents (cont.)

Group Call..............................................................................48Help:.......................................................................................50

Requesting.........................................................................50Answering ..........................................................................51

Hold........................................................................................52Hot Line..................................................................................54

Delayed..............................................................................54Immediate ..........................................................................55

Idle Display - On/Off...............................................................56Last Number Redial ...............................................................57Making Calls: External and Internal .......................................58Malicious Call Trace On/Off................................................. . .62Malicious Call Trace Printout.................................................63Message: ...............................................................................64

Answering ..........................................................................64Leaving...............................................................................66Cancellation .......................................................................67

Multilingual Display ................................................................68Music On/Off ..........................................................................69Music Sources........................................................................70Mute .......................................................................................71Name/Dial Number Display....................................................72Night Answer (Central Bell/UNA Pickup) ...............................73OCC (Other Common Carrier) ...............................................74Page_Q..................................................................................75

Paging, Receving: ..................................................................76Auto-Answer ......................................................................76Turning On/Off ...................................................................77Using..................................................................................78

Paging, Announcing:..............................................................79Public Address ...................................................................79Voice (To Single FlexSet)..................................................80Zone (To FlexSet Group) ..................................................81

Park........................................................................................82Passcode ...............................................................................84Phone Dial Lock.....................................................................85Pickup: Group, Directed.........................................................86Programming:.........................................................................87

Programmable Keys ..........................................................87Possibilities ........................................................................90Button Labeling ..................................................................91Boss Group Line Key.........................................................94Preference .........................................................................95

Receiving Calls ......................................................................97Relay (Accessory) ..................................................................98Reminder................................................................................99Ring Adjustment...................................................................101Room Status ........................................................................102Saved Number/Repeat Number...........................................103Security Line ........................................................................104

Table of Contents (cont.) FlexSet

Table of Contents (cont.)

Series Call............................................................................105Silent Monitor .......................................................................106Speakerphone/Headset .......................................................107Speed Dialing:......................................................................109

Programming Private Library ...........................................109Using Private and Public Libraries...................................112

Split Call ...............................................................................113Stop Dial...............................................................................115Transfer (Xfer)......................................................................116Waiting Calls display............................................................119

Waiting Calls Receiving .......................................................120Wakeup................................................................................121Whisper Page Activation .....................................................123Whisper Page, Receiving.....................................................124Whisper Page: Turning On/Off ............................................126Appendix A - Glossary ......................................................... A-1Appendix B - Tones ............................................................. B-5Appendix C - Key LED Indications....................................... C-7Appendix D - ISDN Cause Numbers ................................... D-8

Int roduct i on

Welcome to the Coral FlexiCom and its associated FlexSet based on ISDN standards.Much thought has gone into making this system flexible and easy to use.

The FlexSet will become an invaluable part of your work environment, providing you with animportant tool for your daily business and communication activiti es. Although the FlexSet isa very advanced instrument, its use is very simple and straightforward. By using featuresimportant for you and your company, your FlexSet will provide you with immediatecommunication power.

Many of the features, which have been assigned during initial installation, are provided on anextension (station) basis. Feature allocation may also be redefined to suit changing workingsituations or adapted to your individual requirements by allowing you to program each buttonon your telephone. Should you need to change a button function, this can be done from thetelephone (see page 87). Most of the FlexSet features can be activated by either pressing theprogrammed key or by dialing the feature access code. This User Guide provides a full

description of the capabilit ies and operation of the FlexSet models 280D, 280, 120D, 120 and120L. The manual is organized alphabetically, on a feature-by-feature basis. The Table ofContentsalso doublesasan index to thefeaturesthat theCoral FlexiCom supportsfor thevariousFlexSet. Use of this guide is straightforward, with each feature li sted separately. However,certain featureshavevarioususer options. In thiscaseall of theoptionsarelistedunder themajorfeature name; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing.

Theappendices, located at therear, givebasic explanationsof special termsand operationsusedthroughout this manual, and are useful to consult for a fuller explanation of telephony terms.

Not every featurecodein thisguidemay havebeen installed in your system, or at your extension.Check with your system manager for a list of the specific features installed.

Introduction FlexSetI

List of Feature Codes

List of Feature Codes FlexSetii

�� !"##�!$%&�'�� (��

Feature Code No. Feature Code No.

Account Code...................................................................#1990ACD & UCD Groups:

Calls Waiting Display (for ACD Group) ........................#1982Load ID (for ACD Group) .............................................#1973Log-In/Out (for single ACD Group)...............................#1974Primary Log-In (for ACD Group) ..................................#1442Release/Resume From All ACD/UCD Groups.............#1975Release/Resume From a Single UCD Group ..............#1991Wrap-Up Code (for ACD Group) ..................................#1977Wrap-Up Time (On/Off) ................................................#1976

Activation Code � ..................................#11 or #�1 or �1Auto Answer On/Off..................................................................... #138Auto Redial .................................................................................. #178

Boss Group:Call Forward All Calls .....................................................#168Call Forward Busy..........................................................#167Call Forward No Answer ................................................#169Call Forward Timed......................................................#1984Line.................................................................................#126

Programming Exclusive Hold .........................................#187Programming Privacy .......................................... #186 or #6

Break-In ..................................................................Xfer 3, #124

Call Forward:All ......................................................................... #141 or #8Busy ...............................................................................#140No Answer......................................................................#142Busy/No Answer................................................... #147 or #2Timed ...........................................................................#1985

Caller ID Control...............................................................#1444Camp-On:

Call Back ...........................................................Xfer 2, #176Off-Hook (Call Waiting/Call Offer) ................................Xfer 8

Cancellation Code �......................................#10 or #�0 or �0Class Of Service (COS) Switchover...................................#149Conference.............................................................7098�7099

Conference Lock ..........................................................#1441Conference Release ....................................................#1983

List of Feature Codes FlexSetiii

List of Feature Codes (cont.)


Divert Call .........................................................................#1445Do Not Disturb (DND).........................................................#145Do Not Disturb, Override ........................................Xfer 3, #124

Elapsed Time Display.........................................................#129Executive Privelege............................................................#170

Flash (Calibrated Opening) On Trunk ................................#150Follow Me ...........................................................................#189Forced Release ..................................................................#123

Group Call ..............................................................5600�5849

Help Requesting...............................................................#1443Hold .......................................................................... #171 or #4

Idle Display On/Off .............................................................#137

Last Number Redial....................................................� or #143LED On/Off .......................................................................#1301Loop....................................................................................#121Loop Originating Only.........................................................#125

Malicious Call Trace On/Off .............................................#1740Malicious Call Trace Printout............................................#1741

Message, Answering ................................................ #175 or #5Message, Leaving .........................................Xfer 5, #175 or #5Message, Cancellation .....................................................#1440Multilingual Display...........................................................#1328Music On/Off.......................................................................#135Music Sources..................................................................#1329Mute .................................................................................#1320

Name/Dial Number Display ................................................#128Night Answer(Central Bell/UNA Pickup) ..................... #192 or 78, #180 or 77

OCC (Other Common Carrier) ...........................................#127

Page_Q ..................................................................7060�7069Paging, Receiving:

Auto-Answer...................................................................#133Turn On/Off ....................................................................#134

Paging, Announcing:Public Address ...................................................7074�7079Voice (To Single FlexSet) .........................Xfer 6, #191 or #3Zone (To FlexSet Group) ...................................7300�7309

Park ................................................................. #183 or 79 or #7Passcode............................................................................#179

List of Feature Codes FlexSetiv

List of Feature Codes (cont.)


Phone Dial Lock .................................................................#148Pickup:

Group ................................................................... #181 or 76Directed ................................................................ #180 or 77

Programming Key...............................................................#139Programming Preference ...................................................#131

Relay (Accesory) ....................................................7086�7091Reminder ............................................................................#172Ring Adjustment .................................................................#136Room Status...........................................................7026�7041

Saved Number/Repeat Number ...............................#196 or #9Security Line.......................................................................#177

Series Call ..........................................................................#195Silent Monitor .......................................................Xfer 9, #1981Speakerphone/Headset..........................................#120, #1323Speed Dialing:

Programming Private Library .........................................#193Split Call .............................................................. #1321, #1322Stop Dial ................................................................... # or #1300

Transfer (Xfer) ....................................................................#122

Waiting Call Display .........................................................#1325Wakeup ..............................................................................#173Whisper Page Activation ..................................................#1744Whisper Page, Receiving: Turning On/Off .......................#1745

Telephone Keys: The key includes a name and an indication LED.

XFER (Transfer ) key : When Auto Transfer is defined at the station, pressing Xfer isnot required while on an established call . The thickly outlined XFER key indicatesfeatures where this is relevant.

Message Display: Theoptional messageLCD display providesinformation about thestatus of the FlexSet. The display represents 48 or 80 characters in two rows of 24 or40 characters each depending on the type of FlexSet used.

Volume Controls: The Volume control keys are used to adjust volume and to scrollamong itemswithincertain featureswhilethesefeaturesaredisplayed, suchasReminderand Private Library.

Activat ion and Cancellation Codes: Used to activateor cancel certain features. Thedefault codes are #11 and #10. The activation and cancellation codes for your systemmay be different, see your system administrator. These can be entered by dialing orprogramming a key with the codes, or adding the codes to the program of a feature key.

ON/OFF When shown in the column labeled Key LED, indicates whether or not the key LED isilluminated.

XXXX/YYYY/ZZZZ The lettersXXXX, YYYY and ZZZZ when shown in theFlexSet display represent numbersornamesof station or extension or trunk numbers, or special numbersaccording to usage.

c Note: In this guide, these letters are shown when required as part of the FlexSet display.Special usage of these letters will be indicated in the text.

XFER

M E S S A G E D I S P L A Y

CODE

▼ ▲

✔ ✘

S y m b o l s U s e d I n T h i s G u i d e

FlexSetV

P r o d u c t F e a t u r e s a n d M o d e l D e s i g n a t i o n s

Product Features and Model Designations FlexSet a

4 system defined (fixed)programmable keys,identical function to allkeysets in the system

Dial pad(keypad)

Handset

Loudspeaker,voice announcer,electronic ringer

Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists

Message waiting lamp

Display panel,2 lines, 40 characters each

24 user programmablekeys with LED indicatorsfor dial number ortelephony features

Microphone

FlexSet 280D

P r o d u c t F e a t u r e s a n d M o d e l D e s i g n a t i o n s

Product Features and Model Designations FlexSet b

FlexSet 280


Dial pad(keypad)

Handset


Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence



Microphone

Product Features and Model Designations FlexSet c

Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists


MicrophoneDial pad(keypad)

Handset


Display panel,2 lines, 24 characters each



� NOTE: In FlexSet model 120D, even though the system is defined with up to eight digitsin the numbering plan, only the last five digits will be shown.

FlexSet 120D

Miriam Shkolnik

Miriam Shkolnik

Miriam Shkolnik

Miriam Shkolnik

Product Features and Model Designations FlexSet d

Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence



Dial pad(keypad)

Handset



Microphone

FlexSet 120

Product Features and Model Designations FlexSet e

Volume up/down,adjusts speaker, handsetand background music levels;ringer level, ringer cadence



Dial pad(keypad)

Handset



Microphone not usedin FlexSet 120L model

FlexSet 120L

Miriam Shkolnik

FlexSet 120 and 280 models - External Connections FlexSet f

Bottom view Bottom view

FlexSet 280 series FlexSet 120 series

HandsetLine

Handset

Line

x

FlexSet 280 and 280D with PEX - External Connections FlexSetT g

FlexSet 280 and 280D with PEX - External Connections

LINE DC

1st Handset

RJ-45 jack for optionalFlexSet 40B

Rightsideview

Rear view

FlexSet280,280D

Power Supply(24 to 48 VDC)

RJ-11 jacktelephone line toCoral FlexiCom

Connection forsecond handsetor monitor audio

Connection tohandset orhandsfree headset

2nd Handset

PEX

PEX

Bottom view

FlexSet280,280D

Desk Elevation Installation FlexSetT h

Handset Hook andTelephone Number

Step 1

Place the bracket's legslocated on the thin edge of thebracket into the lower narrowslots on the back of the phone.

Desk ElevationInstallation

Step 2Snap the legs located on thethick edge of the bracket intothe upper wide slots on theback of the phone.Place Telephone

Number here(plastic cover)

HandsetOff-Hook

Removable HandsetOn-Hook

Wall Mounting Installation FlexSet i

Handset Hook Rotation Bracket Installation

Lift up the tabfrom the opening

Rotate the tab

Re-insert the tabinto opening

Step 1

Step 2

Step 3Step 5Snap the legs locatedon the thick edge of thebracket into the lowerslots on the back of thephone.

Step 4Place the bracket's legslocated on the thin edgeof the bracket into thenarrow slots on theback of the phone.

Wall Mounting Installation

Accoun t Code (as required) #1990

When your company isequipped with aCall Accounting System, call statisticsareprinted through theStation MessageDetailed Records(SMDR) report. TheCall Accounting System is defined system-wide and among the various typesof statisticsthat thereport givesiscost monitoringor pulsemetering, whichcanbeassigned toaparticular client account number. Theprintout includesthedateand time that the conversation took place. When activated, the Account Codeis useful in facilitating billing by individuals regardlessof Client Account.

To activat e Account Code from idle:

• Press ACCTCODE

or dial feature code #1990

• Dial the account number• Press outside line key or dial access code for outside line• Dial external number

cNOTE: Last Number Redial code, Saved Number code or Speed Numbercan also be used instead of an outside line where applicable.

To activat e during a n incomin g or outgoin g call:

• Press ACCTCODE

or press XFER and dial feature code #1990

• Dial the account number• Hear confirmation tone• Continue the call or hang-up

cNOTE: Depending upon your system definition, up to 16 digits areavailable for account numbers. Only one account number entryis allowed for a single call. Any additional number wil l show themessage “ ALREADY SET” . Should you dial a wrong accountnumber (when VFAC is installed in your system), the errormessage “ PASSCODE FAIL” wil l appear.

E N T E R T K / T K G / L I B ON

C O N F I R M E D ON

E N T E R A C C O U N T #A C C O U N T N U M B E R

ON

E N T E R A C C O U N T #A C C O U N T N U M B E R

ON

E N T E R A C C O U N T #n n n n

ON

R E C O N N E C T ( t r u n k # ) OFF

E N T E R A C C O U N T #n n n n

ON

n = account number(not displayed when VFAC is used)

Display Message Key LED

Account Code (as required) FlexSet1

Accoun t Code (Forced)

The following stepsare taken when dialing from idle if theForced AccountCode feature is used.

To mak e an externa l call:

• Dial external line access code or press outside line key or press speedkey

• Dial account number

• Dial external number

To redia l th e las t number:

• Dial #143 or press ∗ or press LASTNUM


To redia l a saved number:

• Press SAVED or dial Saved Number feature code #196


To dia l a publi c or pri vate spee d cal l number:

• Dial speed call library number or press speed key


Account Code (Forced) FlexSet2

ACD & UCD Groups: Calls Waitin g Displa y (for ACD) #1982

This feature provides you with the ability to view the number of callswaiting for any ACD group.

To vi ew th e numbe r of waitin g call s for any group:

Whil e in idle

• Press CALLSWAIT

or dial access code #1982

• Dial any ACD group number

• Hear confirmation tone

cNOTE: To program a CALLS WAIT key, use feature code #1982.

To vi ew th e numbe r of waitin g call s for a specifi c group:

The CALLS WAIT ACD # Key LED flashes when calls are waiting.Use of the feature is allowed in any state including while in conversation.

• Press CALL S WACD #

cNOTE: To program a CALLS WAIT ACD # key, use feature code #1982,followed by the specific ACD group number.

E N T E R A C D #A C D W A I T I N G C A L L

ON

C A L L S W A I T . n n nA C D ( a c d # )

OFF

nnn = number of waiting calls

C A L L S W A I T . n n nA C D ( a c d # )

ON

OFF

FLASHING


ACD & UCD Groups: FlexSetCalls Waiting Display (for ACD) 3

ACD & UCD Groups: Load ID (for ACD Group) # 1973 Display Message Key LED

ACD & UCD Groups: FlexSetLoad ID (for ACD Group) 4

This feature enables the system to identify the ACD group agent whenjoining the system for the first time during a session. Once your ID numberis registered in the system, you can join as many ACD groups as required.As long as you are logged-in to at least one ACD group, your ID numberwill remain in the system. However, once you have logged out of the lastgroup, your ID number will be erased from the system. Entering an ACDgroup will require going through the Load ID procedure again.

X = ID number

To load your ID number:

•••• Press or dial feature code # 1973

•••• Dial your ID number (4 digits)


�NOTE: Only one ID number is allowed per station, any additionalLoad ID will replace the current one.

ON

ON

OFF

You can load a different ID while logged in. This maybe applicable ifanother agent takes over your station and wants to continue operating itwithout logging in.To load another ID number:

•••• Press or dial feature code # 1973. Your existing ID number appears on thedisplay.

•••• Dial your new ID number (4 digits). As the new ID number is entered, the old IDnumber disappears from the display.


ON

ON

E N T E R I DL O A D I DLOAD

IDE N T E R I D x x x xL O A D I D

C O N F I R M E D

LOADID

E N T E R I D x x x xL O A D I D

C O N F I R M E D

ACD & UCD Groups: Log- In/Out (for Singl e ACD Gro up) #1974

This feature is used when an ACD group member joins or leaves an ACDgroup. A user can simultaneously be a member of numerous ACD groups.

To log-i n to a single group:

• Press LOGIN/OUT

or dial #1974

• Dial your ACD group number

• Dial activation code 4


cNOTE: When ID is required and Log-In is attempted, the display will show:

To log-ou t from a singl e group:

• Press LOGIN/OUT

or dial #1974


• Dial cancellation code 8


cNOTES:1) When you log-out from all the ACD groups the LOG-IN/OUTLED will be extinguished and your ID number will be erasedfrom the system. The display will show:

2) When required to either log-in or log-out from additionalgroups, the above procedures are repeated as many times asneeded.

3) The LOG IN/OUT key can be programmed with #1974 plus anACD group number to use the key as an on/off switch.

4) If you log-out from your primary group using this featurecode, you also log-out as primary, so the group is no longermarked as primary (see page 6).

L O G G E D O U T OFF

D E A S S I G N ( a c d # )L O G I N I D : x x x x

ON

E N T E R A C D #L O G I N

ON

N O I DL O G I N

A S S I G N ( a c d # )L O G I N I D : x x x x

ON

D E A S S I G N ( a c d # )L O G I N I D : x x x x

OFF


OFF

X = ID number (displayed only when required)


ACD & UCD Groups: FlexSetLog-In/Out (for Single ACD Group) 5

ACD & UCD Groups: Primary Log-I n (for ACD Gro ups) #1442

This feature allows defining one of your ACD groups as having priority overother groups of which you are a member. Once you have logged in to yourprimary group, waiting callswil l alwaysberouted to you from thisgroup first.Only when no more calls are waiting on the primary group queue, you willreceivecalls from your other groups.

cNOTE: If no group is defined as primary or if log out is defined for theprimary group, then the first group you logged into (previouspage) is defined as primary by system.

To Log-I n to the Primar y Group:

• Press PRIMARYLOG-In

or dial #1442




cNOTES:1) In some groups in order to Log-In, you must first havedefined an ID number (see page 4).

2) Only one group can be marked as primary, when you log inagain on a different group as primary, the previous primarylog-in will be overridden.

3)The PRIMARY LOG-in key can be programmed with #1442plus an ACD group number to use the key as an on/off switch.

4) On logging in to mark a group as primary, you are also loggedin as a member of the group (see page 5).

To Log-Ou t from the Primar y Group:

• The procedure is the same as logging out from a single group (seeprevious page), except that the primary ACD group number is entered.

cNOTE: After logging out so the group is no longer marked as primary,you remain logged in as a member of the group (see page 5).

A S S I G N ( a c d # )L O G I N I D : x x x x

ON

P R I M A R Y (a c d #)L O G I N I D : x x x x

OFF


OFF

x = ID number (displayed only when required)


ACD & UCD Groups: FlexSetPrimary Log-In (for ACD Groups) 6

ACD & UCD Groups: Release/Resum e From Al l Groups #1975

You can temporarily self release from all of the ACD/UCD groups of which you are a member. This feature also allows youto resume connections with the ACD/UCD groups from which you have been released. You will be automatically releasedfrom all the groups of which you are a member if you do not answer a call within a predetermined time (system-wide defined).

To releas e from al l ACD/UCD groups:

• Press RLS ALL key

or• Dial feature code #1975



To resum e connectio n wit h al l ACD/UCD group s (f rom idle):

• Press the lit RLS ALL key

or• Dial feature code #1975



cNOTE: Any attempt to resume, while not in idle, will be refused, and thefollowing message will appear:

R E S U M E D A L L OFF

R E L E A S E D A L L ON

R E L E A S E D A L L ON

R E S U M E D A L L OFF

E R R O RF R O M I D L E O N L Y

ON


ACD & UCD Groups: FlexSetRelease/Resume From All Groups 7

ACD & UCD Groups: Release/Resum e From A Singl e UCD Group#1991

When your station is a member of a UCD group, you may temporarily exitthe group and then rejoin when required.

To leave a singl e UCD group:

• Press RLSHUNT

or dial #1991

• Dial your UCD group number



To retur n to a singl e UCD group:

• Press the lit RLSHUNT

or dial #1991

• Dial your UCD group number



cNOTE: The RLSHUNT

key can be programmed with #1991 plus the relevant

UCD group number to use the key as an on/off switch.

E N T E R H U N T G R . #R E L E A S E H U N T

R E S U M E D OFF

R E S U M E D OFF

R E L E A S E D ON

R E L E A S E D ON

E N T E R H U N T G R . #R E L E A S E H U N T


ACD & UCD Groups: FlexSetRelease/Resume From A Single UCD Group 8

ACD & UCD Groups: Wrap-Up Code (for AC D Group) #1977

After an ACD incoming call hasbeen completed, information about thecallcan be sent to the CCM. This information might include whether or notthe customer is satisfied, or the origin of an incoming call. The types ofinformation that can be sent to the CCM and the relevant codes aredefined system-wide. (See your ACD supervisor for a list of codes).

To acti vate th e Wrap-U p Code:

• Press WR-UPCODE

or dial #1977

• Dial the required code (4 digits)

• Hear confirmation toneC O N F I R M E D OFF

E N T E R C O D EW R A P - U P C O D E

ON

WRAP-UP CODE MEANING

List o f Wrap-Up Codes


ACD & UCD Groups: FlexSetWrap-Up Code (for ACD Group) 9

ACD & UCD Groups: Wrap-Up Time On/Off #1976

TheWrap-Up Timefeatureprovidesan idleACD/UCD group member witha time-out period between consecutive group calls. The time-out period isdetermined for each group on a system-wide basis. This feature allows anagent to utilize the Wrap-Up code without interfering with outside calls.

When in Wrap-Up state, the display wil l show:

To acti vate Wrap-U p Time:

• Press WR-UPTIME

or

• Dial feature code #1976



To cance l Wrap-U p Time:

• Press the lit WR-UPTIME

or

• Dial Wrap-Up Time feature code #1976



W R A P - U P O N ON

W R A P - U P T I M E

W R A P - U P O F F OFF

W R A P - U P O N ON

W R A P - U P O F F OFF


ACD & UCD Groups: FlexSetWrap-Up Time On/Off 10

Audi o Level and Speakerphon e Adjustment

The audio level adjustment is used to control the sound that emanates from thetelephone’s loudspeaker and handset.

To adjus t audi o level:

• Press ▲ to increase volume

• Press ▼ to decrease volume

The speaker, background music and handset each has its own audio leveland is independently influenced by volume keys as follows:

• Speaker: When conversing through the speaker, voice volume can beadjusted. Volume of call monitoring, paging, etc. can also be adjusted.

• Speakerphone (not for FlexSet 120L): When conversing handsfree, thesensitivemicrophoneisused to amplify your voice. Thesystem operatesinsuch away that the two connecting parties (i.e. you and thefar side) cannotbe heard simultaneously; the stronger party is heard.

Press ▲ to hear the far sidebetter, press ▼ to be

heard more easily (or to break in).

• Background Music : When in idle, and background music is turned on(see page69), music volumecan be adjusted.

• Handset: When conversing through the handset or headset, receivervolume can beadjusted.

S P K R V O L . x x x x

x = 0-15 speaker and music volume level(MIN = 0 to MAX = 15) 24dB range

y = 0-7 handset volume level(MIN = 0 to MAX = 7) 12dB range

M U S I C V O L. x x x x

H A N D S T V O L. y y y y


Audio Level and Speakerphone Adjustment FlexSet11

Auto Answer On/Off #138

Activatesyour phoneto answer all incoming callsautomatically. Incomingcalls to your station automatically connect after apredetermined number ofrings so that you can answer the call totally handsfree. When using theFlexSet 120L, however, you must use the handset or headset when speaking.

To acti vate Aut o An swer:

• Press AUTOANS

or

• Dial Auto Answer code #138

• Dial Activation code 4


To cance l Aut o An swer:

• Press the lit AUTOANS

or

• Dial Auto Answer code #138

• Dial Cancellation code 8


A U T O A N S W E R O F F OFF

A U T O A N S W E R O N ON

A U T O A N S W E R O N ON

A U T O A N S W E R O F F OFF

CAUTION:Leaving your work stationwhi le Auto Answer isactivated will cause yourstat ion to answer anincoming cal l . A l lconversations in the roomcan be heard.

A trunk call trapped in AutoAnswer could lock up thetrunk until released by thesystem.

Q


Auto Answer On/Off FlexSet12

Auto Redial #178

The system can repeatedly dial outside numbers, which are busy. Thesystem wil l redial until thephoneringsor up toanumber of attemptsdefinedsystem-wide, before the number is erased from the scanner list.

To acti vate Aut o Redia l f rom idle (before making an outside call):

• Press AUTOREDIAL

or dial #178

• Dial the required outside line access code orpress a programmed outside line feature key

Possible outside line accesscodes: trunk number, trunk group number, routingaccess, dial service, private/public library number, last number redial code orsaved number code.

• Dial the outside number (see table on page 107)• Press SPKR to release or scroll between numbers by pressing the

volume keys

To acti vate Aut o Redia l whe n you hear bus y ton e or no answer:


or

• Press XFER and dial Auto Redial code #178

The system wil l now automatically redial at timed intervals.

• When the called party answers, press the flashing SPKR or lift thehandset to enable conversation.

R E P D I A L # n nt t t t t d d d d d d d d d d

R E P D I A L # 0 1t t t t t

A U T O R E D I A L ON

C O N F I R M E D ON

t = outside line access code or named = outside telephone number


Auto Redial FlexSet13

Auto Redia l (cont.) #178

To acti vate Redia l feature s for al l numbe rs:



Once activated the following features can be utilized (see the table below).

A U T O R E D I A L ON

To Press or Dial Display Message LED Comm ents

Cancel 8 or #10 AUTO REDIALLIST EMPTY

Off All numbers in the redial listwill be deleted. Confirmationtone will be heard

Freeze HOLD or #∗6 HOLD SET Winking All automatic dialing willcease. Confirmation tone willbe heard.

Restart (release fromfreeze)

SPKR or #∗7 HOLD REMOVED On Starts redialing "Frozen" numbers.


Auto Redial FlexSet14

Auto Redial (cont.) #178 Display Message Key LED

Auto Redial FlexSet 15

To activate Redial features for a single number:

�� Press or dial feature code # 178A U T O R E D I A L ON

� NOTE: Pressing VOL keys allows scrolling through the redial list.When the required number is found the Auto Redial features(see table below) can be directly activated. Pressing SPKRreturns operation to normal FlexSet functions.

To Press or Dial Display Message LED Comments

Select a saved redialnumber

��VOL REP DIAL # nntttt dddddddddd

ON Once a saved redial nubmber is selectedthen various other features can be utilized.

Immediately dial��or #11

CONFIRMED ON As soon as is entered the number willbe confirmed and redialing will commence.

Cancel��or #10

ON Deletes the selected number.

Freeze HOLD or #�6 REP DIAL # nn hHOLD SET

WINKING Ceases dialing the selected number.

Restart (release fromfreeze)

#�7 REP DIAL # nnHOLD REMOVED

ON Continues dialing the selected number.

Assign Priority(double redial cycle)

#�8 REP DIAL # nn PPRIORITY SET

ON Increases the redialing rate for a selectednumber.

Cancel Priority #�9 REP DIAL # nnPRIORITY REMOVED

ON Returns selected number to standard redialcycle.

Conclude Redialfeatures

SPKR Once the SPKR key is pressed or hung up,normal key set operation will return.

�

�

�

AUTOREDIAL

Bos s Group:

A Boss Group is a number of stations operating together in which theindividual stations may or may not simultaneously ring, as defined by thesystem per Boss Group. The appropriate line key wil l flash at all stationswhen a call arrives and can then be answered by any group member. Whenset to ring at aspecific station, thecall can beeither transferred to any groupmember or picked up by any group member when not in exclusive hold.Any group member can join a conversation by merely pressing theappropriate illuminated linekey. However, only oneadditional member canjoin, but only when the original group member is not in privacy mode.

In order to program a line key, see Programming, page 94.

The maximum number of lines available for your group is defined on a pergroup basis.

Boss Group FlexSet16

Boss Group: Programmin g Exclus ive Hold #187

As a Boss Group member, you can put your telephone into Exclusive Holdmode. This ensures that a call placed on hold can be retrieved only at thetelephone where Exclusive Hold was originally placed. If Exclusive Holdis cancelled, the call put on hold can be retrieved by any other member ofyour Boss Group. The feature can be utilized for a specific call or for allcalls.

To acti vate Exclusiv e Hol d for al l calls:

• Press EXCLHOLD

or

• Dial Exclusive Hold feature code #187



To cance l Exclusiv e Hol d for al l calls:

• Press the lit EXCLHOLD

or

• Dial Exclusive Hold feature code #187



N O N E X C L . H O L D OFF

E X C L U S I V E H O L D ON

N O N E X C L . H O L D OFF

E X C L U S I V E H O L D ON


Boss Group: FlexSetProgramming Exclusive Hold 17

Boss Group: Programmin g Privacy #186 or #6

As a Boss Group member you can put your telephone into privacy mode.This prevents other FlexSet stations within your Boss Group fromaccidentally joining your conversations.

To acti vate Pri vacy for al l calls:

• Press PRIVACY

or

• Dial Privacy feature code #186



To cance l Pri vacy for al l calls:

• Press the lit PRIVACY

or

• Dial Privacy feature code #186



N O P R I V A C Y OFF

P R I V A C Y ON

N O P R I V A C Y OFF

P R I V A C Y ON


Boss Group: FlexSetProgramming Privacy 18

Boss Group: Call Forward

Calls arriving at your boss group can be forwarded, in variousways, to ringat other destinations. Possible destinations can be an operator, astation/group, external number via public speed call library, DVMS pre-recorded message, UNA/central bell, network number or group call See next page for forwarding procedures.

Al l Calls (#168):Forwards all your group calls to a selected destination. The destination cancall back or return calls to your group, and outgoing calls can still be placedfrom within the group.

Busy (#167):Forwards your incoming group calls to another destination when your Bossgroup linesare all busy.

No Answer (#169):Forwards your incoming group calls to another destination after a predeter-mined number of rings (the number of rings defined system-wide for eachgroup).

Timed (#1984):Forwardsall your groupcallsto adestination that youhavedefined, for atimeperiod determined by the system. The system defined time can include up totwo separate timeperiods, for example, between 12:00pm and 12:30pm, andbetween 6:00pm and 6:30pm, your calls can be forwarded to the groupsecretary.

Boss Group: FlexSetCall Forward 19

Boss Group: Call Forwar d (cont.)

To operat e Cal l Forwa rd:

• Press required CALLFWD

key or dial required feature code (see table below)

• Dial your boss group number

• Dial destination number where calls are to be forwarded

• Press SPKR or hang up

To cance l Cal l Forwa rd:

• Press required CALLFWD

key or dial required feature code (see table below)

• Dial required call forward feature code (see table below)

• Hear dial tone

• Dial your boss group number



cNOTE: Should you hear a reorder tone, Call Forward is denied at yourstation (as defined by Class Of Service). In order to make useof this feature, request the attendant to activate Call Forwardfor your boss group.

Call Forw ard Type Featur e Codes

All #168

Busy #167

No Answer #169

Timed #1984

b = your boss group number or namez = destination

(cal l forwar d type)

b b b b b(ca l l fo rwar d type)

b b b b b(cal l forwar d type)

(cal l forwar d type)

Display Message

b b b b b z z z z z(ca l l fo rwar d type)

b b b b b z z z z z(cal l forwar d type)

Boss Group: FlexSetCall Forward 20

Boss Group: Using

Makin g Calls:

• Press a free LINE-nn key

• Dial required number

cNOTE: The line key LED of all group members will change from off tosteady on.

Receivin g Calls:

When line flashes and telephone rings or only line flashes

• Press the flashing LINE-nn key or if phone rings, lift handset

• Answer call

cNOTE: The line key LED of all group members wil l then change fromflashing to steady on.

A N S W E R x x x x x ON

x x x x x C A L L b b b b b FLASHING

x = caller number or name, see page 97b = your Boss Group number or name

OFF

ON


Boss Group: FlexSetUsing 21

Boss Group: Usin g (cont.)

To joi n a grou p co nversation

You can join any group conversation when a line key is on. Except whenthemember’sstation isset to privacy, in which casethemessagePRIVACYand areorder tonewil l beheard, or when another member hasalready joinedthe conversation, then you wil l receive the message ILLEGAL and a reordertone wil l be heard.

• Press the lit LINE-nn key

Al l of the following features are activated while in conversation:

Pri vacy durin g a call : acti vate/cancel

While on a call you can speak privately without other parties joining in.This is done by using the Privacy key. The Privacy key turns the feature onand off and can be pressed as many times as necessary. Once Privacy isdefined for your station (all calls) the key LED wil l remain illuminated,even if the key is pressed to temporarily override the Privacy feature.However, when your call is completed the telephone wil l return to thepermanent status, private or non-private, as previously defined for all calls.

cNOTE: The Exclusive Hold key operates in the same way as Privacy,except that the messages are relevant for Exclusive Hold.

B T O y y y y y x x x x x ON



Boss Group: Usin g (cont.)

To plac e a cal l on Exclusiv e Hold:

For an explanation of how Exclusive Hold operates see explanation ofPrivacy on page 22, for programming Exclusive Hold see page 17.

cNOTE: If your telephone is not in Exclusive Hold mode for all calls,press EXCL

HOLDbefore you press HOLD

• Press HOLD

cNOTE: The LINE- n n on hold will remain steady on at all other FlexSets.

To trans fer cal l to a grou p membe r (whil e in co nversation):

cNOTE: If your telephone is in Exclusive Hold mode for all calls,press EXCL

HOLDbefore you press HOLD

• Press HOLD

cNOTE: LINE- n n on hold will wink on all FlexSets.


• Inform the party to whom you wish to transfer on which line the call is onhold

To retur n or pickup a cal l on Hold:

• Press the winking LINE-nn

C A L L H O L D x x x x x WINKING

N O N E X C L . H O L D

C A L L H O L D x x x x x WINKING

A N S W E R x x x x x WINKING

ON

E X C L U S I V E H O L D



Break-In Xfer 3, #124

This feature enables an authorized user to break into an establishedtwo-party call.

To brea k int o a bus y destination:

• Press BRKIN

or

• Press XFER and dial Break-In code 3

Both conversing parties wil l hear the Break-In warning tone.

To releas e Break-I n (Break-Out):


cNOTE: To program a BRK-IN key, use access code #124.

B U S Y x x x x x

B T O y y y y y x x x x x

Display Message

Break-In FlexSet24

Broker/ Consultation / 3-Way Conference Call Xfer

Broker/ Consultation / 3-Way Conference Call FlexSet25

Your telephone can be set up to use only one of the following three partyfunctions, as defined through your Class Of Service. Each action isperformed by first pressing the XFER (transfer) key; however, for stationswhere Auto Transfer is defined, transfer will take place as soon as therequired number is dialed. This will take effect only the first time transfertakes place. Subsequent actions do require pressing XFER as defined in thismanual. See also Transfer to Held Call page 118.• Broker Call: This feature allows you to put a call on hold and then

converse privately with a third party, while switching between the twocalls. The party not in conversation is automatically put on hold andcannot hear any other conversation.

• Consultation Call: This feature allows you to consult with a thirdparty. While consulting, the original caller will be put on hold. Afterconsultation is complete the two original parties will be reconnected andthe consulted party is then released.

• 3-Way Conference: This feature allows you to bring a thirdparty into an ongoing conversation. All three parties can converse in athree party conference.

• Combination Consultation/Broker/3-Way Conference Call:This feature allows you to change a conversation from broker toconsultation to 3-way conference by pressing the transfer keywhile in conversation. The first transfer allows you to converse privatelywith a third party. The second transfer allows you to speak privatelywith the original party, while the third party is put on hold. The thirdtransfer places you in a 3-way conversation with all parties.

Broke r / Consultatio n / 3-way Call (cont.) Xfer

Al l the following features are activated while on an established call:

To acti vate a Broke r Call:

• Press XFER

• Dial the third party - wait for answer

• Press XFER to alternate between parties (any number of times)

then either

• Press SPKR or hang up in order to allow conversation between the twoparties

or

• Press FORCERLS

in order to release all parties and press SPKR

To acti vate a Consultatio n Call:

• Press XFER

• Dial the number of the person you wish to consult with, then when yourconversation is concluded

• Press XFER to return to original call (the consulted party will bereleased)


Broke r /Consultatio n /3-Way Call (cont.) Xfer

To acti vate a 3-Way Call:

• Press XFER

• Dial the number of the person you wish to add on to the call, then whenthe party answers

either

• Press FORCEDRLS

to release the third party and to return to original call (same as consultation call)

or

• Press XFER to connect all 3 parties

To acti vate combinatio n of Broker/Consultation/3- Way Conferenc e Call:

• Press XFER

• Dial the third party number, wait for answer

• Press XFER third party put on hold, then when you have concludedyour private conversation

• Press XFER to complete a 3-Way Conference call


Call Forwa rd

Callsarriving at your station can beforwarded, in variousways, to ring at otherdestinations. Possible destinations are operator, station/group, externalnumber via public and private speed call library, DVMS pre-recorded message,UNA/central bell, group call, or network number. (Seepage29 for forwardingprocedures.)

Al l Calls (#141 or #8):Forwards all your calls to a designated destination. The destination can callback or return calls to your telephone, and you can still place outgoing callsfrom your telephone.

Busy (#140):Forwards your incoming calls to another destination when your telephone isbusy.

No Answer (#142):Forwardsyour incoming calls to another destination when you do not answeryour telephone within a predetermined number of rings (system-wide de-fined).

Busy/No Answer (#147 or #2):Forwards your incoming calls to another destination when your telephone isbusy, or when you do not answer your station within apredetermined numberof rings.

Timed (#1985):Forwardsall your callstoadestinationthat youhavedefined, for atimeperioddetermined by the system. The system defined time can include up to twoseparate time periods, for example, between 12:00pm and 12:30pm andbetween 6:00pm and 6:30pm your calls can be forwarded to the front desk.

F W D B U S YF W D N O A N S

F W D N O A N S

F W D A L L

F W D B U S Y

T I M E D F W D

Display Message

Call Forward FlexSet28

Call Forwa rd (cont.)

To operat e Cal l Forwa rd:

• Press required Call Forward key, or dial the appropriate Call Forwardfeature code (see table below)

• You can press ▲ to scroll through types(ALL, NO ANS or BUSY) of call forwarding.

• Dial destination number where calls are to be forwarded


To cance l Cal l Forwa rd:

• Press the lit Call Forward key, or dial the appropriate Call Forwardfeature code (see table below)

• You can press ▲ to scroll through types(ALL, NO ANS or BUSY) of call forwarding



cNOTE: Should you hear a reorder tone, call forward is denied at yourstation (as defined by Class Of Service). In order to make useof this feature, request the attendant to activate Call Forwardat your station.

F W D t y p e OFF

F W D t y p e x x x x x ON

F W D t y p e x x x x x ON

F W D t y p e OFF

Call Forward Type Featur e Codes

All #141 or #8

Busy #140

No Answer #142

Busy/No Answer #147 or #2

Timed #1985



Call Forwa rd (cont.)

Operati ng Call Forward - key programmed with desti nation:You can program a feature key for “Call Forward” to a specific destination (seeprogramming, page 87). Pressing the defined key automatically activates CallForward to thedefined destination; theLED wil l belit . When thekey ispressed asecondtime, Call Forwardturnsoff andtheLED extinguishes. To transfer asingleincoming call beforeyou answer usetheDivert Call feature, seepage39.

Anexampleof Call ForwardAl l toSusanisshownbelow.Theprocedureissimilarfor other Call Forward types.

To acti vate Cal l Forwa rd Al l wit h destination:

• Press programmed FWD ALLSUSAN


To cance l Cal l Forwa rd Al l wit h destination:

• Press the lit FWD ALLSUSAN


cNOTE: This feature can only be activated if you have a programmedkey. To program a destination key with Call Forward, use therelevant access code (see pages 28 and 29), fol lowed by thedestination number.

F W D A L L OFF

F W D A L L S u s a n ON



Calle r ID Cont rol #1444

The Caller ID Control feature enables you to allow or restrict the presentationof your telephonenumber to the called party for outside calls.Your telephone is pre-set in the system to either restrict or display all calls.Operation of this feature wil l override this setting on a per-call basis, if this ispermitted by the COS of your station .To make a call wit h Caller I D Restricted:(the called station normally displays your ID)

• Dial #1444 and 4

or

• Press IDCONTROL

then• Make call as required

To make a call wit h Caller I D Displayed:(the called station normally does not display your ID)

• Dial #1444 and 8

or

• Press the lit IDCONTROL

then• Make call as required

cNOTES:1) When you have Caller ID programmed under a key, the LEDis lit when Caller ID Control is restricted from your station.

2) To program a key with the Caller ID Control feature, usefeature code #1444.


I D. R E S T R I C T E D ON

D I A LI D. R E S T R I C T E D

ON

I D. A L L O W ED OFF

D I A LI D. A L L O W E D

OFF

OFF

ON

Caller ID Control FlexSet31

Camp-On: Call Back (Station , Outsi de Line) Xfer 2, #176

When a station is busy or does not answer, or when an outside line is busy,you may request that the system automatically call you back when therequired destination number or line is available. See also Camp-On: Off-Hook (Call Waiting/Call Offer) (page 34).

To Camp-O n to a ringing/ bus y statio n or bus y outsid e line:

• Press CAMPON

or

• Press XFER and dial 2

• Hear confirmation tone. Your phone will ring when station or outside lineis available.

To Camp-O n to a destinatio n from an idl e station:

• Press CAMPON

or dial #176

• Dial destination number• Hear confirmation tone. Your phone will ring after the camped-on port is

available.

When you r phon e ring s (destinatio n statio n now idle):

• Answer the call (requested station immediately rings)or should you hear distinctive dial tone, (system-wide defined)

• Press CAMPON

or dial 2 to initiate ringing

C A M P I N G O N x x x x x ON

C A M P C A L L (your #)C A M P - O N T O x x x x x

FLASHING

B U S Y x x x x x OFF

I N T E R N A L x x x x x

A N S W E R C A M P


Camp-On: FlexSetCall Back (Station, Outside Line) 32

Camp-On: Call Back (Station , Outsi de Line ) ( cont.) Xfer 2, #176

When you r phon e ring s (require d trun k now idle):

• Answer the call/hear outside dial toneor should you hear inside distinctive dial tone, (system-wide defined)

• Press CAMPON

or dial 2 to initiate outside call

• Dial required outside number (not required in Routing Access dialing)

To cance l Camp-O n befor e you are calle d back:

• Press the lit CAMPON


• Scroll with ▲ and stop at the destination you wish to cancel


• Hear confirmation tone if LIST EMPTY is displayed

• Press SPKR

cNOTES:1) If you have camped onto a number of destinations and your FlexSetis not equipped with a display unit, do not scroll, the oldestnumber camped on will be cancelled. Cancelling camped onnumbers can continue throughout the list, with the next oldestnumber then cancelled each time.

2) If you try to camp again onto an already camped number, you willget an error message “ALREADY SET”.

3) To program a Camp On key, use access code #176.

C A M P I N G O N x x x x x ON

A N S W E R C A M P

O U T S I D E x x x x x

L I S T E M P T Y OFF

C A M P C A L L (you r #)C A M P - O N T O x x x x x

FLASHING


Camp-On: FlexSetCall Back (Station, Outside Line) 33

Camp-On: Off-Hoo k (Call Waiting / Call Offer) Xfer 8

After dialing a station and finding it busy, you can send a call-waiting tonein order to indicate that you wish to speak to the busy station. When youapply this feature you wil l hear a second ringback tone at your telephone.

To Camp-O n a bus y statio n whil e off-hook:

• Press XFER

• Dial 8

• Hear ringback tone

• Wait for answer

B U S Y x x x x x


D I A L 8

Display Message

Camp-On: FlexSetOff-Hook (Call Waiting/Call Offer) 34

Clas s Of Service (COS) Switch over #149

Each station has a Primary and Secondary Class Of Service (COS), whichprovidesthebasisfor dialing and featurecapabilitiesfor aparticular station.You may change from one COS to another. For an additional explanationsee the Glossary provided at the end of this guide.

To selec t you r station ’s Secondar y COS:

• Press COSSWITCH

or dial COS Switchover feature code #149

• Dial your passcode (4 digits)



To retur n to you r station ’s Primar y COS:

• Press COSSWITCH

or dial COS Switchover feature code #149




cNOTES:1) In order to perform COS Switchover at your telephone, youmust first have a defined passcode (see page 84).

2) The selection of secondary COS is denied when yourtelephone is in Check-out mode.

2 N D R C O S C H A N G EE N T E R P A S S C O D E

2 N D R C O S C H A N G EE N T E R P A S S C O D E

Y O U R P R I M A R YC O S I S : x x x

Y O U R S E C O N D A R YC O S I S : y y y

Y O U R S E C O N D A R YC O S I S : y y y

Y O U R P R I M A R YC O S I S : x x x

Display Message

Class Of Service (COS) Switchover FlexSet35

Conferenc e, Multipa rty 7098-7099

Conference calls allow several users to carry on a multiparty conversation.Up to 6 or 15 participants are permitted depending on the system hardwareassigned to the conference call. You may use any one of the followingtelephone conference features:

• Meet Me Conference • Conference Release • Group Calls (see page 48)• Progressive Add-on • Lock

MEET-METo joi n a conference: (at the assigned hour)

• Dial assigned conference number 7098-7099 or press CONF #

cNOTE: Warning tone will be heard by all participants.

To leave a conference


ADD-ON (whil e connected to a station/tr unk)To add an additiona l participan t to a progr essive conference:

(while connected to station/trunk)

• Press XFER

• Press CONF # or dial assigned conference number 7098-7099

• Press SPKR or hang up in order to leave

cNOTE: Warning tone will be heard by all participants.


A N S W E R (con f #) ON

A N S W E R (con f #) ON

Conference, Multiparty FlexSet36

Conference, Multiparty View/Release #1983

This featureallowsan authorized user, from idle, to releaseaconferenceparticipant from an ongoing conference. The feature also allows viewingthe participant list.

To releas e a singl e par ticipan t f rom a conference:

• Press CONFRLS

or dial #1983

• Press CONF # or dial assigned conference number 7098-7099

• Dial participant number or press ▲ or ▼ to scroll throughparticipant’s list (see warning notice below)

• To activate Force Release, dial activation code 4 (no confirmationtone will be heard)

• When conference is empty, the display shows:

• Press SPKR to exit

CAUTIONIf you do not enter or display the participant number (trunk or stationnumber), you will remove an unidentified member from theconference. The first to be removed is always the first member whojoined the conference, the second to be removed is the secondmember who joined the conference, and so on. When a member isremoved, a warning tone will be heard by all remaining participants.

x = Participant number or nameto be released

Display Message CONF Key LED

R E L E A S E x x x x xC O N F (conf #)

ON

C O N F. I N S P E C TE N T E R C O N F N U M

ON

C O N F E M P T YE N T E R C O N F N U M

OFF

Q

Conference, Multiparty FlexSetView/Release 37

Conference, Multiparty Lock #1441

Conference Lock allows an authorized user to block other users fromjoining an ongoing conference. The CONFERENCE LOCK key acts as anon/off switch, locking and unlocking the conference as required. However,if you are the member who locks the conference and then leaves, you willnot be able to rejoin until unlocked by another member.

To lo ck you r ongoin g conference:

• Press CONFLOCK

To unlo ck you r ongoin g conference:

• Press CONFLOCK

cNOTE: This feature can only be activated if you have a programmedkey.To program a Conference Lock key, use access code #1441.

Display Message

A N S W E R (con f #)

A N S W E R (con f #)

C N F L O C K (con f #)

C N F U N L O C K (con f #)

Conference, Multiparty FlexSetLock 38

Dive rt Call #1445

Enables you to divert an incoming call while actively engaged in anothercall, or while an idle station is ringing, without first answering it. The callyou are engaged in is not interrupted, nor is the incoming call aware of thediversion. Thedestination can beany permissibledial number in thesystem.Typically Divert Call can be used to send an incoming call to a boss group,a secretary, or to voice mail, by making Library the destination of thediversion.

To acti vate whil e you r Set is ringing:

• Press DIVERT CALLto xxxx

• The incoming call is diverted to the programmed destination. The currentcall continues uninterrupted or the station remains idle.

cNOTE: 1) This feature can be utilized only if you have a programmedDIVERT CALL key.

2) To program a DIVERT CALL key, use feature code #1445,followed by the destination number. You may program asmany keys as you want, each with a different destination.

3) Possible destinations are operator, station/group,public speed call library, DVMS pre-recorded message,UNA/central bell or group call.

4) Your station must be defined as multi-appearance to be ableto divert a new call while engaged in a previous one.

norma l display OFF


Divert Call FlexSet39

Do Not Distur b (DND) #145

Enables you to inhibit the telephone from ringing, although you wil l stillreceiveVOICE PAGE calls. However, when DND isactivated you arestillable to make outgoing calls. Any call forwarding to your telephone isautomatically cancelled when you activatetheDND feature. Only a stationthat has DND Override privilege wil l be able to call your telephone.

To acti vate whil e you r Set is ringing:

• Press DND

cNOTE: This feature can be uti l ized only if you have a programmedDND key.

To acti vate from idle

• Press DND

or

• Dial Do Not Disturb feature code #145



cNOTE: Should you hear a reorder tone, DND is denied at your station(as defined by C lass of Service). In order to make use of thisfeature, request the attendant to activate DND at your station.

D O N O T D I S T U R B ON

x x x x x C A L L (you r #) OFF

D O N T D I S T U R B O F F OFF


x = caller number or name


Do Not Disturb (DND) FlexSet40

Do Not Distur b (DND) (cont.) #145

To cance l from idle:

• Press the lit DND

or

• Dial Do Not Disturb feature code #145



D O N T D I S T U R B O F F OFF



Do Not Disturb (DND) FlexSet41

Do Not Disturb Override Xfer 3, #124

DND Override can only be utilized by an authorized user.

This feature can be applied to stations that are idle, but have been set to DoNot Disturb or Unattended. After dialing a station and receiving a reordertone, if DONT DIST or UNATTENDED message appears, override can beapplied and your call can be put through to the station.

To overrid e Do Not Distur b status:

• Press BRKIN

or

• Press XFER and dial Break-In code 3

then


• Wait for answer

cNOTE: The Override feature uses the same feature code as Break-In(see page 24).

D O N T D I S T x x x x x


Display Message

Do Not Disturb: FlexSetOverride 42

Elapsed Time Display # 129 Display Message Key LED

Elapsed Time Display FlexSet43

This feature enables you to display the elapsed time during an incoming oroutgoing external or network call. When activated from idle, Elapsed Timemakes the duration of a call automatically display whenever the call isestablished. When activated during a call, Elapsed Time displays duration ofthe current call. The elapsed time is shown in HH:MM:SS format (up to 13hours) 12:59:59.

To activate Elapsed Time Display from idle (for all calls):

•••• Press ELAPS or dial feature code # 129 followed by activation code ✔


E L A P S E T I M E O F F

E L A P S E T I M E O N

OFF

ON

To cancel Elapsed Time Display from idle (for all calls):

•••• Press ELAPS or dial feature code # 129 followed by cancellation code ✘


E L A P S E T I M E O N

E L A P S E T I M E O F F

ON

OFF

During a call:

• Press the toggle ELAPS to activate or deactivate the Elapsed Time display • When the conversation is ended, the Elapsed Time feature returns to the

state it was set to before the conversations started

h h : m m : ss

Executiv e Privilege #170

Executive Privilege allows you to use the features available at yourtelephone on any other phone in the system.

To acti vate Executiv e Privilege:

• Lift handset, or press SPKR at any telephone

• Dial Executive Privilege feature code #170 or press EXECPRIV

• Dial your own station number


• Hear distinctive dial tone

• Dial your required number

cNOTE: 1) Some telephones may be denied the Executive Privilegefeature (defined by Class Of Service).

2) In order to use Executive Privilege your telephone must firsthave a defined passcode (see page 84).

3) Executive Privilege remains in effect for a single call only.Once the call is completed the telephone returns to itsoriginal Class of Service.

E X E C U T I V E (you r #)E N T E R P A S S C O D E

E X E C U T I V E

D I A L (you r #)

D I A LE X E C U T I V E

Display Message

Executive Privilege FlexSet44

Flash (Calibrated Opening) On Trunk #150

Flash (Calibrated Opening) On Trunk FlexSet45

7KH�)ODVK� IHDWXUH� VHQGV�D� VLJQDO� WKURXJK� WKH�V\VWHP� WR� WUXQN� OLQHV� LQ� RUGHU� WRRSHUDWH�FHUWDLQ� W\SHV�RI� � IHDWXUHV� WKDW�DUH�DYDLODEOH�RQ� WKH�VHFRQG�V\VWHP��7KHVHFRQG�V\VWHP�LV�D�WHOHSKRQH�VZLWFKLQJ�FHQWHU��3$%;��RU�DQRWKHU�&RUDO�V\VWHP�,Q�FHUWDLQ�FRXQWULHV�WKH�WHUP�&DOLEUDWHG�2SHQLQJ��LV�XVHG�LQ�SODFH�RI�)ODVK�

)ODVK�FDQ�RQO\�EH�DFWLYDWHG�ZKLOH�FRQQHFWHG�WR�DQ�RXWVLGH�OLQH�

To Flash on trunk:

�� Press FLASH

or

�� Press XFER

and dial Flash feature code #150

,Q�FDVHV�ZKHUH�WKLV�LV�UHTXLUHG��VSHFLILF�XQVWUXFWLRQV�ZLOO�EH�JLYHQ�

8VH� WKH� IROORZLQJ� OLQHV� WR�ZULWH� LQ� WKH� )ODVK� NH\� DSSOLFDWLRQV� GHILQHG� E\� \RXUFRPSDQ\V�WHOHSKRQH�V\VWHP�

Foll ow Me #189

You may usetheFollow Mefeatureto forward your calls to another internallocation. Follow Me can be activated only from the new location.

To activat e Follo w Me:

• Lift handset, or press SPKR at remote location

• Dial Follow Me feature code #189 or press FOLLOWME




To cance l - f rom th e secondar y location:

• Lift handset, or press SPKR from any station

• Dial Follow Me feature code #189 or press FOLLOWME




To cance l - f rom you r own station:

• Press the lit FWDALL

or dial Call Forward All feature code #141



F O L L O W M EE N T E R S O U R C E NO.

ON

D I A L x x x x x ON

F W D A L L OFF

F W D A L L y y y y y ON

F O L L O W M E x x x x x OFF

F O L L O W M E OFF

F O L L O W M E x x x x x ON


Follow Me FlexSet46

Forced Release #123

This feature allows an authorized user to release two ports actively connectedto each other.

To Force Releas e a po r t:

• Dial port number

• Listen for busy tone

• Press BRKIN

or press XFER and dial 3

• Listen for conversation, you may press SPKR or hang up in order toallow the continuation of the call

or either

• Press FORCERLS

and hear confirmation tone

or

• Press XFER

• Press SPKR or hang up to release

cNOTE: To program FORCE RLS key, use feature code #123.To program BREAK IN key, see page 24.

F O R C E D R L S x x x x x

B T O y y y y y x x x x x

B U S Y x x x x x

Display Message

Forced Release FlexSet47

Group Call 5600-5849

Group calls are preset conference calls allowing up to 6 or 15 members toparticipate in aconference(5 or 14 plustheconferenceinitiator), depending onthe system hardware asssigned to the conference call. They may use a presetconferenceport dial number or may takethefirst availableone. Each groupcallhas itsown dial number which rings all member stations.

Unanswered stations may continue ringing until the time-out period iscompleted, without disturbing theconference, or may stop ringingafter thefirststation answers. Al l participants may hear a warning tone as a member joins(or leaves) the conference. Group membersmay beblocked from joining oncethe ringing has stopped. Theseoptions are set when the group call is defined.

OncethemessageCONFCOMPLETED isflashedonthedisplay, theconferenceis locked to non members. The CONFERENCE LOCK key can override this.UseCONF# to accessall standard conferencefeatures(seepages36-38).

Typical uses of this feature are: staff conferences, regularly held conferences,message groups for general information, emergency warnings.

To call a group:

• Press GRPCALL #

or dial the Group Call access code

• Hear short ringback tone, wait for members to join

To joi n a group:

• Answer if station is ringingor

• Press the lit GRPCALL #

or dial the Group Call access code if ringing has stopped

A N S W E R (con f #)G R P - C A L L (grou p #)

ON


conf # = Conference Port dial number or namegroup # = Group Call dial number or name

C O N F (con f #)G R P - C A L L (grou p #)

ON

Group Call FlexSet48

Group Call s conti nued 5600-5849

Use the following form to write in your group numbers and destinations.

Zo n e/A r ea/Mem b er s Group Call Dial No.(grou p #)

Confe rence No.(con f #)

Group Calls FlexSet49

Help: Requesti ng #1443

TheHelp Requesting featureallowsyou to alert a preselected station, whileyou are in conversation. This isof value, for example, if you happen to findyourself in a situation where you need help. The Help feature is operatedwhileyour current call is in progress, without disrupting thecall. Onceyouhave agreed upon a partner for the help procedure, a predetermined actioncan take place between you when Help is activated.

Acti vatin g Help (whil e in co nversation):

• Press HELP

• Continue current call, while watching the HELP key LED

cNOTES:1) This feature can be operated only with a programmed key.To program a HELP key, use access code #1443, followed bythe destination number. The destination must be another keyset equipped with a display.

2) Many keys can be programmed, each with a differentdestination.

HELP Key LED Description

ON Destination phone rings

WINKING Destination received the helpsignal (call was answered)

OFFAfter WINKING

wait for help(request seen and answered)

OFFAfter ON

Press HELP key again,( request not answered)

Key LED

Help: FlexSetRequesting 50

Help: Answer ing

The Help answering feature allows you to receive a call for help fromanother station. It is suggested that an agreed upon action takes place whenyou receive a request for help from your help partner.

When you r phon e rings:

• Answer the call and check the station number displayed



• Take help action as agreed

cNOTE: If engaged in a call when help is requested, a muted ring tone andmessage is received. Terminate call or put it on hold and answer,so the requesting station knows that you have received the requestfor help.

x = station number or name requesting help

H E L P x x x x x

A N S W E R H E L Ps t . x x x x x

Display Message

Help: FlexSetAnswering 51

Hold #171 or #4

A calling party can be placed on HOLD while another call is made. Theheld party can hear one of the following: music, reorder tone, busy tone orno sound at all as defined system-wide.

To plac e a cal l on hold:

• Press HOLD

or

• Press XFER and dial access code #171


To plac e a cal l on automati c hol d (optiona l whe n define d at th e station):

While engaged on a call, the connected party wil l be automatically put onhold upon pressing another LOOP/LINE/DSS key, in order to answer orplace another call.

To retur n to th e cal l on hold:

• Press the winking key, at which the call is being held

or

• Press the lit HOLD key (see Note 1, on next page)

or

• Press the lit HOLD key (see Note 2, on next page) or dial #171


HOLD ON

LINE WINKING

C A L L H O L D x x x x x ON



Hold FlexSet52

Hold (cont.) #171 or #4

To retur n to th e cal l on multi-hold:

• Press the lit HOLD key (see Note 2) or dial #171

The held calls are returned in "First in / First Out" order.

• Then either: dial the required held party number

or

• Press ▲ to scroll through the hold list until the required number isdisplayed


cNOTES:1) This option can only be activated if allowed by system (autoactive) system-wide or the HOLD key is programmed byaccess code #171 followed by activation code 4

2) This option can be activated by HOLD key if allowed by system(auto active not defined) system-wide and the HOLD key isprogrammed only by access code #171.

3) If you do not return to the call on hold within a predeterminedamount of time the call will automatically return to you.

4) If your telephone is programmed with Hard Hold the messageCALL ON HOLD will appear after you have placed a call on hold.When Hard Hold is activated on a call your station will beconsidered busy for additional incoming calls. However, outgoingcalls can still be made.

R E C A L L x x x x x FLASHING

A N S W E R x x x x x

C A L L H O L D x x x x x


Hold FlexSet53

Hot Line: Delayed

Upon liftin g your handset you wil l receive an internal dial tone. However,if you do not dial a number within a system-wide defined time-out yourtelephone wil l automatically be routed to a pre-defined destination. Thisfeature cannot be defined at your telephone, but is typically defined by theattendant. In addition theattendant can cancel thefeatureor set up Hot LineDelayed for other destinations.

To acti vate Hot Lin e Delayed (whe n define d at you r telephone):

• Lift handset or press SPKR

• Hear dial tone

• Wait for a certain period of time until the hot line destination rings

• Wait for answer

cNOTE: During dial tone, you can dial the other number to override thefeature.

Display Message

H O T S T D E L x x x x x

D I A L

Hot Line: FlexSetDelayed 54

Hot Line: Immed iate

Immediately upon liftin g your handset your telephonemay beautomaticallyrouted to a pre-defined destination. This feature cannot be defined at yourtelephone, but istypically defined by theattendant. In addition theattendantcan cancel the feature or set up Hot Line Immediate for other destinations.

To acti vate Hot Lin e Immediat e (whe n define d at you r telephone):

• Lift handset or press SPKR or press any call key

• The hot line destination telephone will ring immediately

• Wait for answer H O T S T . x x x x x

Display Message

Hot Line: FlexSetImmediate 55

Idle Display - On/Off # 137 Display Message Key LED

Idle Display - On/Off FlexSet56

When in idle mode, the first line of the display shows the time, date and sitename and the second line indicates the name and station number wheredefined system-wide. You can switch the idle display on or off.

xxxx - site name, up to 20 characters

To cancel Idle display:

•••• Press the lit or dial Idle Display code #137

•••• Dial cancellation code

• Hear confirmation tone display goes blank

ON

OFF

To return Idle display:

•••• Press or dial Idle Display code #137

•••• Dial activation code

• Hear confirmation tone display returns

OFF

ON

American Presentation of Date Display

European Presentation of Date Display

FlexSet 280D

FlexSet 120D

FlexSet 280D

FlexSet 120D

I D L E D I S P. O N

I D L E D I S P. O F FIDLE DIS

✘

✔

I D L E D I S P. O F F

I D L E D I S P. O N

IDLE DIS

hh:mm(am/pm) mm/dd/yyyy xxxxuser name (user #)

hh:mm(am/pm) dd mmm yyyy xxxxuser name (user #)

hh:mm(am/pm) dd mmm yyyyuser name

hh:mm(am/pm) mm/dd/yyyyuser name

Last Number Redial ✻✻✻✻ or #143 Display Message

Last Number Redial FlexSet57

The last number dialed is automatically stored in memory.

To activate last number redial:

•••• Press

or

•••• Press

or

• Dial feature code #143

�NOTE: When dialing over an outgoing trunk, in some cases (as definedby Class of Service) the Last Number feature code must befollowed by a Forced Account code. When Forced Account codeis required, the distinctive dial tone will be heard afterpressing or dialing #143.

For internal number

For external nubmer

REDIAL NO. (station name or #)✻✻✻✻

OUT (external line name or #)DIAL (outside telephone #)

LASTNUM

✻✻✻✻

Makin g Calls : Externa l and Internal

Dialing can be accomplished in several ways, depending on what is mostconvenient for you. The following dialing methods can be used:

– Immediately, without lifting the handset, begin dialing from the dial pad.– Lif t handset, after hearing dial tone begin dialing.– Press SPKR key without liftin g the handset, after hearing dial tone begin

dialing.– Press any idle (LED not lit ) loop, loop originating only, or line,

and after hearing dial tone, begin dialing.

In certain cases special messages, not documented in this guide, wil l beshown on the display; should these appear ask your system manager for anexplanation. When using theFlexSet 120L, youmust usethehandset orheadset when speaking

cNOTE: Many features, for example Camp-On and Break-In, can be usedwhen dialing either external or internal numbers.

For instructionson disconnecting callsseeSpeakerphone/Headset, page107.

cNOTE: Loop and Loop originating can only be used with a programmedkey.

To Progr am Use

Loop #121

Loop Originating Only #125

To mak e interna l calls:

• Dial required station number or press programmed DSS key.I N T E R N A L x x x x x

Display Message

Making Calls: External and Internal FlexSet58

Making Calls: External and Internal (cont.) Display Message


To make external or network calls:

• Dial outside line access code or press outside line key

• Dial required external number or

• Press speed key (without dialing external number) or

•••• Dial private or public speed call library number (see Speed Dialing,pages 109 - 112)

� NOTES: 1) In some systems an outside dial tone must be heardbefore dialing can begin.

2) In some systems using Automatic Routing Selection,internal dial tone or no tone is heard after dialing theaccess code.

3) In some cases (as defined by Class of Service) dialingmust begin with a Forced Account code before the callednumber can be dialed. When Forced Account code isrequired, the distinctive dial tone will be heard afterdialing the external line code.

4) See also Caller ID Control on page 31.

5) Pressing or key after the external numbercommands the system to send the call immediatelytowards the destination without inter-digit delay.

OUT (external line name or #)DIAL (outside telephone #)

#### STOPDIAL

Makin g Calls : Externa l and Interna l (cont.)

5) In certain systems the cost, or number of meter units, of the callare displayed, after an external call terminates. This appears for ashort while, or until another call is made or received, in the formatdefined for your system.

COST $$$xxxxx.yy

COST $$$zzzzzzzz

COST zzzzzzzz$$$

METER mmmmmm

COST xxxxx.yy$$$

$$$ = currency unitxxxxx = cost 00,000 to 99,999 currency unitsyy = cost 1/100s of currency units (e.g. cents)zzzzzzzzz = cost 00,000,000 to 99,999,999 currency units

mmmmmm = number of meter units

Display Message


Makin g Calls : Externa l and Interna l (cont.)

6) On external calls routed via an ISDN trunk, call messages aredisplayed (i.e. connection status, call fail etc.).

NO B.C.: If the Bearer Capability of the trunk or dial service you areattempting to connect doesnot match your station’s COS.

NON ISDN ROUTE: If your station’s COS is set to ISDN only andcall attempts are made through a trunk group not defined as ISDNonly.

QUE GROUP #: In certain systems if no trunk is available the callmay be held in a queue and this displays the number of the queue.

BUSY: The party called is engaged.

NORMAL CLEAR : The called party has hung up (on hook, idle).

CALL REJECTED: The call cannot be completed because thecalled party does not allow it.

CAUSE #: ISDN protocolsdefine error messages, with codesindicating the cause of failed connections. The meanings andactions to take are listed in Appendix D - ISDN CAUSE#.

c NOTE:Most messages are for system managers and technicians and willnot be seen during normal operation.

NO B.C.

NON ISDN ROUTE

CO DISC. XXXXXCAUSE #

CO DISC. XXXXXUSER BUSY

QUE GROUP#

CO DISC. XXXXXCAL L REJECTED

ON HOOK BY XXXXXNORMAL CLEAR

Display Message


Maliciou s Call Trace on/off #1740

Detailsof incoming callscan berecorded using MaliciousCall Trace. They areadded to the record when your station rings even if you do not answer. Thenumber of callsstored for your station isdefined for your system, thedefault is3 and themaximum 250. When thisnumber isexceeded, detailsof thenext callreceived replace the oldest record.Using a preprogrammed key, the feature may be activated while a call is inprogress. Detailsof thecurrent call and subsequent onesarerecorded until youcancel the feature.Should you hear a reorder tone, Malicious Call Trace is denied at your station(as defined by the Class Of Service). To use the feature, request the Attendantto activate Malicious Call Traceat your station.

To acti vate maliciou s cal l trace:

• Press MALCALL

or

• Dial feature code #1740 followed by the activation code 4• Hear the confirmation tone

NO TRACE RECORD: indicates there are insufficient system resourcesfor the feature to be available at your station at present.

To cance l maliciou s cal l trace:

• Press the lit MALCALL

or

• Dial feature code #1740 followed by the cancellation code 8• Hear the confirmation tone

CAL L TRACE ON ON

CAL L TRACE OFF OFF

NO TRACE RECORD OFF

CAL L TRACE OFF OFF

CAL L TRACE ON ON


Malicious Call Trace on/off FlexSet62

Maliciou s Call Trace Printout #1741

The malicious call trace prinout shows the calls traced for your station.The printout can be requested at any time from your station or from theAttendant.

To prin t th e maliciou s cal l trac e reco rd:

• Press MALPRINT

or

• Dial feature code #1741 followed by the activation code 4

• Hear the confirmation tone

CALL TRACE OFF: indicates that the Malicious Call Trace feature isnot currently active, and the reorder tone is heard. See previous pageto activate this feature.

cNOTE: The details recorded are:Originating number (for external calls: ANI if available or elsetrunk number), your station number and the time of calls.

The listing is not deleted when printed out. It can be reprinted later,including subsequent updates.

CAL L TRACE PRINT

CAL L TRACE OFF


Malicious Call Trace Printo ut FlexSet63

Message: Answer ing #175 or #5

A message waiting can be indicated in one of the following ways:

– Periodic display and muted ringing– Illuminated messagekey (when programmed on your telephone)– Built-in message lamp illuminated (enabled or disabled system-wide).

Messagescan be left by acaller or by voicemail. Retrieving amessagecan beperformed in either of two ways, both of which are defined system-wide:Hotline (automatic) or manual. When the handset is lifted the message typecan be identified as follows: Hotline (ringback tone), Manual (regular dialtone).

To automatical ly receiv e Hotlin e Attendan t Message:

When you hear periodic muted ringing and see a message flashing on thedisplay:

• Lift handset or press the lit MSG key or press any call key


• Wait for answer

A T T E N D A N T x x x x xM E S S A G E W A I T I N G

ON

I N T E R N A L x x x x x ON

x = the number or name of the stationthat left the message


Message: FlexSetAnswering 64

Message: Answering (cont.) #175 or #5 Display Message Key LED

Message: Answering (cont.) FlexSet65

To manually receive your message:

• Press the lit key or dial feature code #175

• Pressing either or allows scrollingthrough the message list

then either

- to obtain the message left by the attendant or another station:

• Dial activation code


• Wait for answer

or

- to cancel a call back message left by another station:

• Dial cancellation code (no confirmation tone will be heard)

• Press

call backmessage:

attendantmessagewaiting:

C A L L x x x x x

A T T M S G x x x x x


ON

ON

� NOTE: When the FlexSet is not equipped with a display module,the MSG key should be programmed with #175 followedby activation code

SPKR

MSG

▲ ▼

✔

✘

✔

Message: Leaving Xfer 5, # 175 or #5 Display Message

Message: FlexSetLeaving 66

Messages can be left at either FlexSet or SLT stations with a messagewaiting lamp, at station groups, or at network numbers. When you try toleave a message at a station and receive a reorder tone, the station isprobably not equipped with a message lamp. In this case the display willshow ILLEGAL.To leave a message on a busy call or ringback:

•••• Pressor

•••• Press and dial 5 • Hear confirmation tone

You may also leave a call back message by the following method when youknow that the station you are calling is unattended.To leave a message at a vacant desk or forwarded station (from idle):

•••• Press or # 175. •••• Dial station, boss group or network number • Hear confirmation tone

When your phone rings: • Answer the call and check the station number displayed • Deliver the relevant message

�NOTE: 1. To program a MSG key, use access code #175.2. A message left to a boss group turns ON the message lamp of

the first boss group member only.

M E S S A G E x x x x x

x x x x x M S G . (your #)M E S S A G E A N S W E R


M E S S A G E x x x x xMSG

MSG

XFER

Message: Cancel lation #1440

The originator of a message can also cancel the message.

To cance l a message:

• Dial Message Cancellation code #1440

• Dial station or network number


M S G C A N C E L

D I A L x x x x x

C A N C E L E D

Display Message

Message: FlexSetCancellation 67

Multilingua l Displ ay #1328

You can select the language that wil l be shown on your FlexSet display. Upto four languages may be chosen, as defined system-wide.

To selec t th e preferre d language:

• Press MULTILNGDSPLY


• Pressing ▼ ▲ allows scrolling through the various choices,

then when you see your preferred language



All messages will now be shown in the requested language, until anothersource is selected.

Display Message

L A N G U A G E - E N G L I S H

Multilingual Display FlexSet68

Musi c On/Off #135

If your system is equipped with a music source, you may choose to listen tomusic through your telephone speaker, when the set is idle. Liftin g thehandset or receiving a call wil l automatically switch the music off. Musicwil l return to your telephone when you hang up or ringing stops.

To tur n Musi c on:

• Press MUSIC

or

• Dial Music feature code #135


. Hear confirmation tone

Music volume can be adjusted by pressing ▼ ▲ keys.

To tur n Musi c off:

• Press the lit MUSIC

or

• Dial Music feature code #135



M U S I C O N ON

M U S I C O F F OFF

M U S I C O N ON

M U S I C O F F OFF


Music On/Off FlexSet69

Miriam Shkolnik

Miriam Shkolnik

Musi c Sources #1329

Up to four sources of background music can be selected from your FlexSet.The various music sources are defined system-wide.

To selec t a musi c sou rce:

• Press MUSICSOURCE


• Pressing ▼ ▲ allows scrolling through the various choices,

then when you hear type of music that you like


cNOTES:1) To turn the music source on or off, see previous page.

2) The selected music source will remain until another sourceis selected.

M U S I C N U M n

n = 0, 1, 2, 3 Music Source indication

Display Message

Music Sources FlexSet70

Mute #1320

During aconversation you may need to temporarily turn off themicrophonein your telephone(handset and speakerphone). Thiswil l prevent the otherparty from hearing a portion of your conversation. The MUTE key is anon/off switch and can be pressed as many times as necessary.

To tur n of f th e mic rophon e durin g a call:

• Press MUTE

Party cannot hear your side of conversation

To retur n to two-w ay co nversation:

• Press the lit MUTE

cNOTE: This feature can only be activated if you have a programmedMUTE key. To program a MUTE key, use access code #1320.

OFF

OFF

ON

ON

Key LED

Mute FlexSet71

Name/Dia l Numbe r Displ ay #128

When required, during a call or feature activation, the dial number can bebriefly displayed instead of the name. This feature can be activated both onincoming and outgoing calls.

To displ ay th e dia l number:

• Press NAME/NUM

Number wil l flash on display.

cNOTE: This feature can only be activated if you have a programmedNAME/NUMBER key. To program a NAME/NUMBER key, usefeature code #128.

Name/Dial Number Display FlexSet72

Nigh t Answer (Centra l Bell/UN A Pickup) #192 or 78, #180 or 77

Callsmay beanswered after theattendant leavesor when acentral bell isringing.Normally this feature is activated for incoming calls during the night answeringperiod. Therearetwo waysto do this: Group Pickup and Directed Pickup.

Group Pickup : Allows you to pick up any central bell that rings withinyour pickup group, by dialing the Night Answer group pickup featurecode.

To answer incomin g call s withi n you r pi cku p group:

• Press NIGHTANS

or dial Night Answer code #192

• Answer call

Directe d Picku p: Allows you to pick up any ringing central bell in thesystem, by dialing the directed pickup feature code and the required bellnumber.

To answer a UNA cal l ringin g withi n th e system:

• Press DIRECTPICKUP

or dial Directed Call Pickup code #180

• Hear dial tone• Dial the number of the ringing bell• Answer call

cNOTE: UNA (Universal Night Answering) Pickup is also known as BellPickup.



D I A L ( b e l l # )

D I R E C T E D P I C K U P

x = Caller number or name

Display Message

Night Answer (Central Bell/UNA Pickup) FlexSet73

OCC (Othe r Commo n Carrier) #127

OCC is for users with rotary trunks and/or FlexSet defined with AutoTransfer. This featureallowsyou to send DTMF tonesover atrunk in orderto use various features and services such as OCC’s, answering machines,Voice Mail systems and any other service that requires DTMF tones.

To sen d DTMF signalin g durin g a trun k call:

• Press OCC

• Dial the required digits

cNOTE: This feature can only be activated if you have a programmedOCC key. To program an OCC key, use feature code #127.

OCC (Other Common Carrier) FlexSet74

Page_Q 7060-7069

You may place calls on a special hold (call park) by using the Page_Q dialnumber, and then either pick the call up at another station or page someoneelseto pick up thecall. Theparty put on hold may hear oneof thefollowing:music, recorded tone, busy tone or no sound at all as defined system-wide.

To plac e a cal l in Page_Q:

• Press a free PAGE_Qzzzz

or

• Press XFER and dial a free Page_Q number 7060-7069


You can pick up a parked call from any station, or you can page someoneto pick up the call at any other station. Usually paging includes both thename of the person being paged and the relevant Page_Q number.

To pi ck up a cal l place d in Page_Q:

• Lift handset of any telephone• Dial assigned Page_Q number or press the lit PAGE_Q

ZZZZ

• Answer the call

cNOTE: If the call is not picked up within a predetermined time, it wil lautomatical ly return to the or iginat ing station, f rom whichPage_Q was placed.

P A G E Q U E U E x x x x x ON

A N S W E R x x x x x OFF


ON

N A N S z z z z x x x x x OFF

x = Parked station or trunkz = Page_Q number


Page_Q FlexSet75

Paging, Receiving: Auto-Answer #133

This feature provides you with the ability to define the way you can answer avoice page call , either handsfree or manuall y (see page 78). Essentially thisfeature is an intercom allowing persons to converse between stations. Whenset to automatic, conversation takes place immediately. Manual operationrequires pressing the SPKR key before conversation can take place. Whenusing the FlexSet 120L, you must use the handset or headset when speaking.

To activat e Voice Pag e Auto Answer:

• Press AUTOANS V.P.

or

• Dial Voice Page Auto Answer feature code #133



To cancel Voice Pag e Auto Answer:

• Press the lit AUTOANS V.P.

or

• Dial Voice Page Auto Answer feature code #133



cNOTE: This feature automatically answers voice page calls only.

A U T O A N V P O N ON

A U T O AN V P O F F OFF

A U T O A N V P O N ON

A U T O A N V P O F F OFF


Paging, Receiving: FlexSetAuto-Answer 76

Paging, Receiving: Turn ing On/Off #134

This feature allows you to block your FlexSet from receiving private(intercom) and/or zoned voice pages through the speaker. Voice page canbe turned on or off according to individual station needs.

To all ow you r FlexSet to accep t pagin g calls:

• Press V.PAGEON/OFF

or

• Dial Voice Page On/Off feature code #134



To inhibi t you r FlexSet f rom receivin g pagin g calls:

• Press the lit V.PAGEON/OFF

or

• Dial Voice Page On/Off feature code #134



V O I C E O N ON

V O I C E O N ON


V O I C E O F F OFF

V O I C E O F F OFF

Paging, Receiving: FlexSetTurning On/Off 77

Paging, Receiving: Using

Paging can take place through the speaker, however, the feature can beturned on and off (see page 77) as required. Receiving page calls can beactivated at your station when the set is either idle or during conversation.When paging isdirected at your station the voicepaging tonewil l beheard.This feature is particularly useful as an intercom when the transmittingstation uses a programmed key (see page 80) and the receiving station isprogrammed for automatic answering (see page 76).

To answe r a Voic e Page call:

cNOTE: When in conversation, either place call on hold or hang up, thencontinue with the following steps:

• Voice page (warbling) tone heard

• When tone stops, you will hear the speaker

• The way in which you answer is defined through the Voice PageAuto-Answer feature (see page 76)

When Auto Answer is defined:

• Converse handsfree, or lift handset for private conversation

When Manual Answer is defined:

• Press the flashing SPKR or lift handset

To stop an ongoing zone d voice paging:

• Press the lit SPKR


x x x x x C A L L (your #)

Display Message

Paging, Receiving: FlexSetUsing 78

Paging, Announcing: Public Address 7074-7079

When a public address system is attached to the Coral, a page may be madevia asystem station. The form below may be used to write in locations andtheir associated access codes.

To page:

• Lift handset

• Press PAGExxxx

or dial access code

• Announce your message


Paging : Publi c Addres s - Acces s Codes

OFF


x = public address numberor name

Area/Lo cation Acces s Code

1. 7074

2. 7075

3. 7076

4. 7077

5. 7078

6. 7079


Paging, Announcing: FlexSetPublic Address 79

Paging, Announcing: Voice (T o Singl e FlexSet) Xfer 6, #191 or #3

Announcing voice page to a single FlexSet can be used, for example, as anintercom in order to conversebetween two stations, or as a simplepager.To voice page a singl e FlexSet that i s eithe r busy or does not answer:

• Press VOICEPAGE

or• Press XFER and dial Voice Page code 6

To voice page (from idle):

• Lift handset

either• Press VOICE

PAGEor dial feature code #191

• Dial FlexSet numberor

• Dial Voice Page FlexSet number (see Note 3)

then• Hear voice page tone

• Begin paging when tone stops


cNOTES:1) When you hear reorder tone the station is protected fromreceiving voice paging calls, the display will then show:

2) To program a Voice Page key, use access code #191.3) Each FlexSet has a unique voice page number, which is

defined through the numbering plan.

V O I C E P A G E x x x x x


D N T D I S V P x x x x x

Display Message

Paging, Announcing: FlexSetVoice (To Single FlexSet) 80

Paging, Announcing: Zone (To FlexSet Gro up) 7300-7309

You can page a preprogrammed group of FlexSets within a zone, area ordispersed within your company. Use the form on this page to write in thevarious paging zones or areas in your company and their associated accesscodes.

To operat e Zone Page:

• Lift handset

• Press ZONEPAGE X

or dial the Zone Page access code

• Hear Voice Page tone

• Begin paging when tone stops


ZONE/AREA/STAT IONS ACCESS CODE

1. 7300

2. 7301

3. 7302

4. 7303

5. 7304

Z O N E D P A G E x x x x x ON

ZONE/AREA/STATIONS ACCESS CODE

6. 7305

7. 7306

8. 7307

9. 7308

10. 7309


Paging, Announcing FlexSetZone (To FlexSet Group) 81

Park #183 or 79 or #7

Allows you to put a call on hold at one station, and pick it up at anotherstation. The party put on park can hear one of the following: music, reordertone, busy tone or no sound at all as defined system-wide.

To park a call :

• Press CALLPARK

or

• Press XFER and dial Park Feature code #183


To pi ck up a parke d cal l f rom anothe r station:

• Lift handset of any telephone

• Press CALLPARK

or dial Park Feature code #183

• Dial station number, at which call was parked

• Answer the call

C A L L P A R K x x x x x ON

PARKE D LINE

WINKING

C A L L P A R K ON

D I A L y y y y y ON



Park FlexSet82

Park (cont.) #183 or 79 or #7

To pi ck up a parke d cal l f rom sam e statio n wher e cal l is parked:

• Press the winking key at which the call is being parked

or

• Press CALLPARK

or dial Park Feature code #183


• Answer call

cNOTES:1) More than one call can be parked at a single station, but areretrieved on a first-in, first-out basis (FIFO). That is, the firstparked call (first-in) will be the first call that is picked up(first-out). However, if multi-parking is required it isrecommended that the Page_Q feature be used instead (seepage 75).

2) If the parked call is not picked up within a predeterminedtime, the call will automatically return to the originatingstation from which the park was made.

3) Activation code 4 can be programmed into the key after

feature code #183.

R E C A L L x x x x x FLASHING


Park FlexSet83

Passcode #179

Your telephone can be defined with a unique passcode known only to you.This passcode wil l allow you (if defined in your COS) to operate PhoneLock, Executive Privilege or COS Switchover. In addition, when required,your telephone passcode can easily be changed.

Defining apasscodefor thefirst timeor changingapasscodemust becarriedout from your own telephone. Passcodes consist of four digits.

To ente r Passcod e for th e fi rs t time:

• Press PASS-CODE


• Dial your new passcode (4 digits)

• Redial your new passcode


To chang e Passcode:

• Press PASS-CODE


• Dial your present passcode (4 digits)

• Dial your new passcode (4 digits)

• Redial your new passcode


R E E N T E RP A S S C O D E

P A S S C O D EC O N F I R M E D

R E E N T E RP A S S C O D E

CAUTION:Once a passcode has been defined, thecode is known only to you. If you forgetthe passcode you will not be able toutilize the features that require the code.Therefore, write your passcode numberin a secure place for future reference.

E N T E R N E WP A S S C O D E

E N T E R O L DP A S S C O D E

E N T E R N E WP A S S C O D E

P A S S C O D EC O N F I R M E D

Display Message

Q

Passcode FlexSet84

Phon e Dial Lock #148

You can lock your telephone in order to prohibit unauthorized persons fromdialing throughyour station, however, youcanstill answer incomingcalls. Afterlocking your station, you must unlock it in order to use thestation again.

To lo ck you r telephone:

• Press LOCK or dial #148




To unlo ck you r telephone:

• Press LOCK or dial #148




cNOTE: In order to dial lock your telephone, you must first have adefined passcode (see page 84).

P H O N E U N L O C K OFF

P H O N E U N L O C K OFF

P H O N E L O C K E D ON

P H O N E L O C K E DE N T E R P A S S C O D E

P H O N E U N L O C KE N T E R P A S S C O D E

P H O N E L O C K E D ON


Phone Dial Lock FlexSet85

Pickup: Group, Directed #181 or 76, #180 or 77

You may answer other ringing telephones within the system. There are twoways to do this: Group Pickup or Directed Pickup.

Group Pickup : Allowsyoutopick upany telephonethat ringswithinyourpre-programmed pickup group, by dialing the Group Pickup featurecode.

To answer a call within your Pickup group:

• Press PICKUP or dial Group Call Pickup code #181

• Answer the call

Directe d Picku p: Allows you to pick up any ringing telephone in thesystem,by dialingthedirectedpickupfeaturecodeandtherequiredtelephonenumber.

To answer any call within the system:

• Press DIRECTPICKUP

or dial Directed Call Pickup code #180

• Hear dial tone

• Dial the number of the ringing phone

• Answer the callA N S W E R x x x x x

D I A L y y y y y

D I R E C T E D P I C K U P

x = caller number or namey = ringing phone number


Display Message

Pickup: Group, Directed FlexSet86

Programming: Prog rammabl e Keys #139

TheFlexSet seriescomeequipped with 4 system defined (fixed) keys in additionto the 24 or more (up to 144 with FlexSet 40B) user programmable keys.Fixed keysarepreprogrammedduring installation, andarethesamefor eachFlexSet system-wide. Fixed keys cannot be programmed from thetelephone, and can only be changed, system-wide, by the system manager.

The FlexSet allows you to program most programmable keys from the FlexSet itself. The programmable keys may be assigned to directly accessother stations, station groups, trunks, trunk groups, or system features.Several dial commands in a series may be programmed under one keyusuful for one-button speed dialing, voiceresponseand voicemail systemaccess, and other complex dialing patterns.Some of the programmable keys at your set may be defined asÿprotectedÿduring installation. These keys cannot be programmed from the telephone. Some keys may have been preprogrammed during installation.For instructions on button labeling refer to the page 91.

If many keys need to be programmed, as in the case of a FlexSet 40B, youmay program one of the programmable keys with the code #139 forProgram in order to alleviate the need to enter the code each time youprogram a key.

To program an automatic PRO G key:

• Dial Programming feature code #139

• Press selected key to be programmed

• Redial Programming feature code #139

• Repress selected key

• Press SPKR or press and release the hookswitch

t Tip: Once you have programmed allyour keys, you can reprogram thePROG key for another feature.

Display Message

P R O T E C T E D K E YP R O G R A M A B O R T E D

F I X E D SYSTEM K E YP R O G R A M A B O R T E D

cNote: If you attempt to program a fixed orprotected key, one of the followingerror messages will appear alongwith a warning tone:

Programming: FlexSetProgrammable Keys 87

Programming: Programmabl e Keys (cont.) #139

To che ck a key’s contents:

• Press PROG or dial #139

• Press the assigned key (contents will be displayed)

• Press ▲ to check any additional codes on this button


To progra m a key:


• Press selected key

• Dial the required digits (see page 89 for more details)

• Press selected key again

• Press SPKR or press and release hookswitch

• Refer to page 91 for the instructions on button labeling

Repeat above procedure for each key to be programmed.

either

or

then

E X T . d d d d d d d d d d d

K E Y C N T N T S y y y yC O N T I N U E D

P R O G R A M E N D

P R O G C O N TK E Y C N T N T S x x x x


P R O G R A MS E L E C T B U T T O N.

P R O G R A M E N D OFF

P R O G C O N T x x x x ON

P R O G C O N TK E Y C N T N T S

ON


Programming: Programmable Keys (cont.) # 139 Display Message Key LED


To cancel a key:

•••• Press PROG

or dial # 139P R O G R A MS E L E C T B U T T O N.

• Press selected key

• Press ▼

• Press selected key again

• Press SPKR

or press and release hookswitch

• Refer to page 91 for instructions on button labeling

Repeat above procedure for each key to be cancelled.

P R O G C O N TK E Y C N T N T S x x x x

K E Y C N T N T S

P R O G R A M E N D

ON

ON

OFF

Programming: Possi bilities #139

Key Cont ents Key Description Procedur e/Example

DSS(Direct StationSelection)

Permits you to make or transfer a call to an extension ortrunk by using a defined key, and provides a busy lampindication for stations or trunks programmed under a DSSkey.

To program a DSS key for extension 4577:Enter the program code #139, press the key you wish to program andthen the extension number 4577. To conclude, press the key again.

Single feature Permits you to activate or cancel a single Coral feature. To program a key to turn the music feature on and off:Enter the program code #139, press the key you wish to program andthen the feature code #135. To conclude, press the key again.

Series offeatures

Permits you to program a series of features under a singlekey; useful for one-button speed dialing, voice response andvoice mail system access, and other complex dialingprocedures. The SPKR code #120 must be programmedbetween each successive feature sequence.

To program a key to simultaneously turn off the music and transfer allcalls to a library number programmed for voice mail:Enter the program code #139, press the key you wish to program andthen the feature code #135. Dial twice, in succession, SPKR code #120.Enter feature code #141 7000 (an example of a library number). Toconclude, press the key again.NOTE! In order for this to work properly, one of the two features mustbe previously activated.

Feature keywithoutconfirmationtone or display

Permits you to activate or cancel a feature or series offeatures without hearing a confirmation tone or seeing adisplay. The SPKR code #120 must be programmed aftereach successive feature sequence.

Follow the directions above and dial twice, in succession, SPKR code#120 after library code 7000.

Series offeatures withLED indication

Permits you to activate or cancel a series of features with theLED being controlled by the key pressing order.When the key is pressed the first time, the LED will light andthe features will be activated. When the key is pressed again,the LED will be extinguished, regardless of the current stateof the features.NOTE! The LED On/Off feature code #1301 must beprogrammed before the first feature code is entered in orderto function properly.

To program a key to simultaneously turn on both the music and idledisplay features:Enter the program code #139, press the key you wish to program andthen the LED On/Off feature code #1301 and feature code #135.Dial twice, in succession, SPKR code #120. Enter feature code #137.To conclude, press the key again.

Outsidetelephonenumber (SpeedKey)

Permits you to program a key to dial an outside telephonenumber.

To program a key to dial (914)354-8132 over trunk group 9:Enter the program code #139, press the key you wish to program andthen enter the trunk group 9 number followed by the area code 914and the number 3548132. To conclude, press the key again.

Programming: FlexSetPossibilities 90

Programming: Button Labeling

Programming: Button Labeling FlexSet91

Paper size: A4Label SheetCatalog #

Details FlexSet Model

7244-7400420 26 buttons, withNavigator

280S*

7244-7400421 28 buttons 280/280D 7244-7400422 10 buttons, with

Navigator 120S*

7244-7400423 12 buttons 120/120D/120L 7244-7400424 40 buttons 40B

Paper size: Letter (8 ½x 11”)Label SheetCatalog #

Details FlexSet Model

7244-7400430 26 buttons, withNavigator

280S*

7244-7400431 28 buttons 280/280D 7244-7400432 10 buttons, with

Navigator 120S*

7244-7400433 12 buttons 120/120D/120L

7244-7400434 40 buttons 40B

DESI � Labeling System is used to label the buttons on the FlexSet. DESI Plus is a user-friendly and powerful telephone designation stripprogram, which allows to use an office printer to quickly create labelscustom designed for various FlexSets.

The sheets of peel-off stickers are provided to label the FlexSet buttonswith names and phone numbers. To choose the appropriate label sheetlayout designated for the specific FlexSet model, refer to the table in theright pane of this page.

If you have installation diskette, install DESI Plus onto your computer'shard drive. Refer to the DESI Plus User Guide for the installationprocedure.

If the installation diskette is not included with your FlexSet, downloadDESI software and DESI User Guide from the DESI Telephone Labels Inc.web site: http://www.desi.com.

If you have 20 phones or less, you will be able to label all of your phoneswith DESI Lite, a free version of DESI software limited to a database sizeof 20 extensions. To download DESI Lite from the web site, follow thedownload steps prompted.

If you have more than 20 phones, DESI Lite will allow you to save only 20of them in each database. DESI Plus, a full version of DESI software, willallow you to save more phones. Contact your dealer for more informationon DESI Plus.

* Relevant for FlexSet 120S and 280S User's Guide

http://www.desi.com

Programming: Button Labeling (cont.)

Programming: Button Labeling (cont.) FlexSet 92

To print the multi-designation label:

• Use DESI software to create layout of your multi-designation label (seeprevious page)

• Enter the extensions assigned to the buttons on your FlexSet • Feed your printer with the label sheet • From the DESI Plus/DESI Lite menu, choose File>Print

�NOTE: The left column on the multi-designation label is intended forthe four system defined fixed keys. Other columns areintended for the programmable speed dial keys.

Lift up to remove cover



Programming: Button Labeling (cont.)

Programming: Button Labeling (cont.) FlexSet93

To place the telephone number:

• Insert a pointed tool into the hole located on the plastic plate covering theblank telephone number, as shown in the picture

• Lift upward to remove the plastic cover •••• Peel off the printed label intended for the telephone number • Insert the printed label • Put the plastic cover back in place over the phone number

Removeplate withpaperclip

Programming: Bos s Grou p Lin e Key #126

PROGRAM LINE KEYEach FlexSet in a Boss Group can be programmed with line keys. The use ofprogrammed line keys assists in defining the various ways in which a BossGroupcananswer incomingcalls(seepage16 for explanationof BossGroup).

To progra m you r lin e keys:


• Press selected LINE nn key for the required line

• Dial LINE feature code #126

• Dial line number (00=first line, 01= second line, etc. as defined)

• Dial Boss Group number

• Press selected LINE nn key again

• Press SPKR or press and release hookswitch

To che ck a programme d lin e key:


• Press the assigned LINE nn key

• Press ▲


n = line numberb = boss group number or name

P R O G C O N T #1 2 6E N T E R L I N E #

ON

L I N E n nE N T E R G R O U P #

ON


P R O G C O N T b b b b b ON

P R O G C O N Tb b b b b L I N E n n

ON

P R O G C O N TK E Y C N T N T S

ON




Display Message Selected Key LED

Programming: FlexSetBoss Group Line Key 94

Programming: Preference #131

You can assign a preference priority to your FlexSet. This priority willinform the system as to which line, loop or trunk wil l be selected when youmake a call (lif t the handset, press the SPKR key, or dial a number on thedial pad).

cNOTE: If you intend to select an OUTSIDE line as the first priority, youmust program a LOOP or LINE key to be able to use dialedfeatures.When activating a feature, press the LOOP or LINE keyfirst, then dial the feature access code.

t Tip: This feature is useful if you make mostly trunk (external) calls.Assign a preference to an outside line(s), and each time you makea call, you will be connected directly to an external trunk.

To progra m th e Preferenc e Priority:

• Dial Preference feature code #131

• Select required destinations, maximum six priorities in any order:

OUTSIDE line (trunk/tru nk group /dia l servic e or routin g access)- press a programmed key or dial access code

LOOP - press a programmed key

LOOP ORIGINATING ONLY - press a programmed key

LINE - press a programmed key



P R E F E R E N C EO R I G I N A T I N G L O O P

P R E F E R E N C Eb b b b b L I N E n n n n

P R E F E R E N C EL O O P

P R E F . E N T E R E D

P R E F E R E N C E

P R E F E R E N C EO U T S I D E z z z z z

Display Message

Programming: FlexSetPreference 95

Programming: Preferenc e (cont.) #131

To che ck lis t of priorities:

• Press idle LOOP or LINE key


• Press ▲ to scroll through the list


To cance l Preferenc e Priorit y List:

• Press idle LOOP or LINE key




L I S T E N D

P R E F E R E N C El o o p / l i n e / o u t s i d e

P R E F E R E N C E

P R E F . R E M O V E D

P R E F E R E N C E

Prio rity Destination

1.

2.

3.

4.

5.

6.

Display Message

Programming FlexSetPreference 96

Receivin g Calls

There are several ways in which you can answer incoming calls.

– Lif t the handset– Press the flashing SPKR button– Press a flashing key (DSS, Loop, Line, etc.)

cNOTES:1) When using the FlexSet 120L, you must use the handsetor headset when speaking.

2) On FlexSet 280D only, calls via ISDN trunks displaythe caller’s number or name unless restricted. An ‘I’ before theCaller I.D, indicates an international call via ISDN.

3) #REST.: Caller ID is restricted by the caller.

4) #UNAVAIL. : Caller ID is not supported on this route

5) NORMAL CLEAR: The caller has hung up.

6) CAUSE #: ISDN protocols define error messages, with codesindicating the cause of failed connections. The meanings andactions to take are listed in Appendi x D- ISDN CAUSE#.

Most messages are for system managers and technicians and willnot be seen during normal operation.

x x x x x CALL (you r #) FLASHING


(trunk# ) # REST. CAL L (you r #) FLASHING

ON HOOK BY (t run k #) xxxxCAUSE #

ON HOOK BY (t run k #) xxxxNORMAL CLEAR

# UNAVAIL . CAL L (you r #) FLASHING

xxxxx = Caller ID, name or number

Receiving Calls FlexSet97

Relay (Accessory) 7086-7091

You can switch arelay on or off in order to activatecertain external devices,such as external alarm, or electric lock. These devices are installed by yourcompany. Use the form below to write down the types of external devicesand their associated codes that are installed.

To switc h on a rel ay:

• Press RELAY

or

• Dial Relay code



To switc h of f a rel ay:

• Press the lit RELAY

or

• Dial Relay code



cNOTE: To program a RELAY key, use the relevant relay code.

R L A Y (relay #) O N ON

R L A Y (rela y #) O F F OFF

R L A Y (rela y #) O N ON

R L A Y (rela y #) O F F OFF

EXTERNAL DEVICE RELAYCODE

1. 7086

2. 7087

3. 7088

4. 7089

5. 7090

6. 7091


Relay (Accessory) FlexSet98

Reminder #172

You can program your telephone to call you at a designated time, therebyreminding you of a scheduled event. If you do not answer, you wil l berecalled three more times, at one minute intervals, before the featurecancels. Many reminder times can be entered by repeating the procedurefor each one.

To ente r a Reminde r time:

• Press REMIND key or dial #172


• Dial in the time you wish to be called (4 digits required [12 hour clock -use leadin g 0] e.g. 0805 for five past eight)

• Dial 2 for AM or 7 for PM


To che ck Reminde r List:

• Press the REMIND key or dial #172

• Scroll with ▲ to see next reminder entry

• Press SPKR to release

R E M I N D E RL I S T E M P T Y

OFF

E N T E R T I M E ON

HH = HourMM = Minutespm or am as required

R E M I N D E R H H : M M p m ON

R E M I N D E R H H : M M p m ON


Reminder FlexSet99

Reminde r (cont.) #172

To answer a Reminde r ring:

At the requested time your telephone wil l ring

• Answer the call• Hear distinctive dial tone

then either


or

• Dial Snooze feature code 4• Hear confirmation tone

cNOTE: When you activate the Snooze feature, Reminder wil l recycleand your telephone will r ing again after a system-wide timeperiod.

To cance l a Reminde r time:

• Press the lit REMIND or dial #172

• Scroll with ▲ and stop at the reminder you wish to cancel



cNOTE: If you have entered a number of reminder times and your telephoneis not equipped with a display unit, do not scroll, the reminderforthcoming will be cancelled. Continue the cancellation procedurefor other times.

R E M I N D E R H H : M M p ma m

ON

R E M I N C A L L (you r #) FLASHING

C A N C E L L E D

A N S W E R R E M I N ON

S N O O Z E O N ON


Reminder FlexSet100

Ring Adjustment #136

Ring adjustments allow you to define how the telephone wil l soundaccording to your personal preference. In addition it allows defining eachtelephonein theroom to ring differently inorder to identify which telephoneamong several is ringing. Each sound element can be independentlydefined.

To adjus t RING LEVEL whil e you r phon e is ringing:

• Press ▼ or ▲ keys

To mak e RING adjustment s from idle:

• Dial Ring feature code #136

At this point you can adjust any of the sound elements:

cNOTES:1) You can circulate among the sound elements by simplypressing the relevant code number; when all elements are asdesired, pressing SPKR will make the changes permanent.

2) FlexSet 120L has only one pitch (ring-type).

R I N G T Y P E z z z z

C A D E N C E y y y y

R I N G L E V E L x x x x

R I N G L E V E L x x x x

x = 0-15 ring volume level (MIN = 0 to MAX = 15)y = 0-7 different cadences (MIN = 0 to MAX = 7)z = 0-7 different pitches (MIN = 0 to MAX = 7)

To Change Press

Volume Level 0

Cadence 1

Pitch (ring type) 2

In order to mak e changes:

• Press ▼ or ▲

the characteristics of the selectedsound element will change. Whenthe desired sound is found

• Press SPKR

Display Message

c

Ring Adjustment FlexSet101

Room Status 7026-7041

You may changeany oneof the16 room statuschoicesfor your station. Usethe following form to write in the various room statuses and related accesscodes available at your telephone.

cNOTE: This feature is applicable for Hotel/Motel use. In cases where thisis required, specific instructions will be given.

To acti vate or set th e Roo m Status:

• Press STATUS key or

• Dial the required Room Status code (see table below)



To cance l or rese t th e Roo m Status:

• Press the lit STATUS key or

• Dial the required Room Status code (see table below)


• Hear confirmation toneName Code Name Code

1. 7026 9. 70342. 7027 10. 70353. 7028 11. 70364. 7029 12. 70375. 7030 13. 70386. 7031 14. 70397. 7032 15. 70408. 7033 16. 7041

S T A T U S N A M E O F F OFF

S T A T U S N A M E O N ON

S T A T U S N A M E O N ON

S T A T U S N A M E O F F OFF


Room Status FlexSet102

Saved Number/Repea t Number #196 or #9

An outsidenumber that you havedialed can bestored in memory and calledlater. A number can be saved during a conversation or when you hear abusy tone or when the dialed number is not answered.

To save a number:

• Press SAVED #

or

• Press XFER and dial Saved Number feature code #196

then


• Continue with the call or hang up

To redia l th e Saved Number:

• Press SAVED #

or

• Dial Saved Number feature code #196

cNOTES:1) In some cases, as defined by Class of Service, the SavedNumber feature code must be followed by a Forced Accountcode. When Forced Account code is required a distinctivedial tone will be heard after dialing #196.

2) As opposed to Last Number Redial, the Saved Number willremain in memory until another number is saved byrepeating the above procedure.

S A V E D N O . (t run k #)D I A L d d d d d d d d d d.

S A V E N U M B E R

R E C O N N E C T (t run k #)

d = outside telephone number

Display Message

Saved Number/Repeat Number FlexSet103

Securit y Line #177

This feature ensures that Break-In cannot be accomplished by anotherstation. When Security is applied, Call Waiting tones and Break-In fromother stations wil l be blocked. When Security is on, a caller who tries tobreak into your station wil l receive a reorder tone. Only a station that hasSecurity override privilege can break into your secured telephone.

To acti vate Securit y Line:

• Press SECUR

or

• Dial Security feature code #177



Your phone wil l now be blocked against break-in attempts.

To cance l Securit y Line:

• Press the lit SECUR

or

• Dial Security feature code #177



Al l break-in attempts wil l be allowed.

L I N E S E C U R O F F OFF

L I N E S E C U R O N ON

L I N E S E C U R O F F OFF

L I N E S E C U R O N ON


Security Line FlexSet104

Serie s Call #195

The system allows you to mark a call before you transfer to a third party.This causes the call to return to you after the third party hangs up. A SeriesCall can only be marked while engaged in conversation.

To mark a cal l as a Ser ies Call :

• Press SERIES

or

• Press XFER and dial Series Call code #195

then

• Hear confirmation tone• Continue with the call or transfer as required• Press SPKR or hang up to release

Transferring the call is made as usual, however the marked call wil l nowreturn to you when the third party hangs up.

cNOTE: Should you try to mark a call that has already been marked theerror message ALREADY SET will appear.

When you r telephon e ring s (thi rd par ty hang s up):

• Call returns to you• Answer call• Ask calling party if transfer to another party is required or• Set up the call as a series call or• Hang up

R E C O N N E C T (ca l l ing #)

S E R I E S

S E R I E S (call i ng #) FLASHING

A N S W E R (ca l li ng #)


Series Call FlexSet105

Silent Monitor Xfer 9, #1981 Display Message

Silent Monitor FlexSet106

This feature enables an authorized user to monitor any system port, station,trunk, etc. (except data and conference) in any state, without audio or visualwarning to the monitored party. Silent Monitor can be activated whileattempting to call a busy or no answer destination. The feature can also beactivated from an idle station before calling. While monitoring a port, yourtelephone will return a busy signal for all incoming calls.To activate Silent Monitor on a busy call or ringback:

MO N I T O R ( port #) •••• Pressor

•••• Press and dial Silent Monitor code 9

To activate Silent Monitor from an idle station (before calling):

•••• Press or dial #1981

• Dial required port number

SI L E N T MO N I T O R

M O N I T O R (port #)

� NOTE: When you hear the reorder tone, one of two conditions exists:1) Either the port is protected against monitoring (secured) or2) All conference card ports are engaged (no resources).

• Monitoring volume can be adjusted by pressing

• To cancel Silent Monitor, press or hang up

• To whisper page, press any key (see also page 123)

� NOTE: To program the Monitor key, use feature code #1981.

S E C U R E D (port #)

N O R E S O U R C E

W H S P R P A G E (port #)

MONIT

XFER

MONIT

WHSPR

SPKR

▲▼

Speakerphone/Headset #120, #1323

Your FlexSet is equipped with a speaker. The FlexSet is also equipped to operate Note: Microphone is not available for FlexSet 120Las a speakerphone, which enables you to converse without lif ting the handset.Pressing the speakerphone (SPKR) key will automatically switch on thesensitive microphone and speaker, enabling handsfree conversations with handset remaining on its cradle. There are, however, several ways of using the speaker key, such as: in conjunction with a headset, or when the key isprogrammed for on/off operation by using the HNDSET/SPKR key(handset/speaker switchover). When using the FlexSet120L, you must use the handset or headset when speaking.

Usin g Speakerphon e for handsfre e conversation:

• When handset is on cradle: Whenhandset ison thecradleand theSPKR key flashes, youcanspeak handsfreeby pressing theflashingSPKRkey or youcanmake acall by usingoneof themethodsdescribedonpage58.

• Switc hover fro m speakerphone to handset: When you are usingthe speakerphone and wish to use the handset for privateconversation,lif t handset. TheSPKR key LED wil l go off.

• Switc hover fro m handset to speakerphone: When you are usingthe handset and wish to use the speakerphone, first press the SPKR key,then when the LED is lit, replace the handset on the cradle.

• Disconnectin g calls : There are two ways to disconnect calls:1) Pressing the lit SPKR key, when the handset is on its cradle.2) Replacing the handset onto the cradlewhen the SPKR LED is off.

• Call Monitorin g (only when programme d for combine d audio):When you are using the handset and wish to activate the speaker for grouplistening, press the SPKR key. When the LED is lit , the combined audio isactive. To return to private conversation, press the SPKR key again. TheLED wil l go off.

Speakerphone/Headset FlexSet107

Speakerphone/Headse t (cont.) #120, #1323

When FlexSet is programme d for SPKR On/Of f key:

• When using headset (or handset is off cr adle): When your FlexSetis equipped with a headset and the SPKR key is defined with the On/Offoption, you can answer and disconnect calls by pressing the SPKR key.When the key LED is lit , you are connected. Pressing the li t key willdisconnect the call. In order to switch between handset and handsfreeoperation you must use theHNDSET/SPKR key.

• When handset is on cradle: If the telephone rings and the SPKR keyflashes, you can speak handsfreeby pressing the flashing SPKR key. Thekey LED will now be steadily lit.

• Switc hover fro m speakerphone to handset: When you areusing thespeakerphone and wish to use the handset for private conversation, lifthandset. The SPKR key LED wil l remain lit.

• Switc hover fro m handset to speakerphone: When you areusing thehandset and wish to use the speakerphone, first press theHNDSET/SPKRkey, then when the LED is lit, place the handset on the cradle.

• Disconnectin g calls : There are two ways to disconnect calls:1) Pressing the lit SPKR key.2) Returning handset or pressing thehookswitch when the

HNDSET/SPKR key is off.

cNOTE: These features can only be activated if you have programmedkeys.

1) To program SPKR, use access code #120.2) To program HNDSET/SPKR, use access code #1323.

Speakerphone/Headset FlexSet108

Speed Diali ng: Programmin g Private Libra ry #193

You may be allowed to program or update your telephone with your ownprivate (personal) Speed Dial directory. This directory of speed dialnumbers can be accessed only at your station line.

To progra m or chang e a Speed Dial number:

• Dial PRIVATE SPEED CALL feature code #193

• Dial the relevant Library Number (7000→7009) or

• Scroll through the library by pressing the ▼ or ▲

then

• Dial the outside line access code

or

• Press a programmed outside line feature key

Possible outside line access codes are: trunk number, trunk group number,dial service, routing access, or another public/private library number.

• Dial the outside telephone number (use special DTMF codes shown intable on page 111)

• Press SPKR to release or continue scrolling with the volume keys

cNOTE: A new number programmed into a previously defined privatelibrary number wil l replace the old number.

P R I V A T L I B a a a a ax x x x x dddddddddd

P R I V A T L I B a a a a ax x x x x

x = outside line access codea = library numberd = outside telephone number

P R I V A T L I B R A R I E S ON

P R I V A T L I B a a a a a


Speed Dialing: FlexSetProgramming Private Library 109

Speed Diali ng: Programmin g Privat e Library (cont.) #193

To delet e a singl e numbe r from memory:

• Dial PRIVATE SPEED CALL access code #193

• Dial the relevant Library Private Number (7000 → 7009)

or

• Scroll through the library by pressing ▼ or ▲


• Press SPKR to release or continue scrolling with the volume keys

P R I V A T L I B R A R I E S ON

P R I V A T L I B a a a a a

P R I V A T L I B a a a a aC A N C E L L E D



Speed Dialing: Prog rammin g Private Librar y (cont.) #193

The following table defines the special codes that may be used as part of

CODES DESCRIPTION

*X Used to delay dialing by X seconds ( X = 1 to 9)

#0 Stop dial (end of outside number)

#1 Outpulsing wait period during which user is able to dial any number of digits

#2 All digits following will be Dial Pulse

#3 All digits following will be DTMF

#4 Inhibits display (for Call Accounting System and FlexSet display)

#5 Enables display (for Call Accounting System and FlexSet display)

#6 Wait for second Dial Tone

#8 Display ‘-’ (for Call Accounting System and FlexSetdisplay)

#9 Calibrated Opening on trunk (Flash)

** Dial * out

## Dial # out

Table of Specia l Dial Codes

cNOTE: The number of digits that can be programmed, including dial codes, is l imited by the system (definedsystem-wide). Should you try entering a longer digit string than allowed, the system will give the errormessage LENGTH EXCEEDED, and programming will stop.

the outside telephone number.


Speed Diali ng: Usin g Privat e and Public Li braries

Dialing a number through your Private Library or system Public Library isbasically the same, therefore the process is described generally for bothdialing systems. If Public Speed Dialing isavailableonyour system, consultyour company directory for library numbers.

To dia l a Publi c or Pri vate Speed cal l number:

• Dial Speed call library number (Private or Public)

cNOTE: 1) In some cases (as defined by Class of Service) the SpeedDialing number must be followed by a Forced Account code.When Forced Account code is required, the distinctive dialtone will be heard after dialing the speed call library number .

2) Certain speed dialing numbers require that you dial therelevant outside line access code. When required, the dialtone will be heard after dialing the speed call library number.The display will show:

L I B . a a a a a x x x x xD I A L d d d d d d d d d d d

x = outside line access codea = library number or named = outside telephone number

E N T E R D E S T N U M

Display Message

Speed Dialing: FlexSetUsing Private and Public Libraries 112

Spli t Call #1321, #1322

Split call allowsyou to alternatebetween two other parties, by pressing keysdefined asExcludeSourceand ExcludeDestination. Thefeaturealso allows3-way conversation by merely pressing one of the keys, Exclude Source orExclude Destination, when the key is steadily li t. This feature can beactivated in any sequence, any number of times. When you speak privately,with either the Exclude Source or Exclude Destination, the other party isautomatically put on hold.

Exclude Source: isthefirst party withwhom aconnectionwasmade.

Exclude Destination: isthesecondparty withwhom aconnectionwasmade.

cNOTE: This feature can only be activated if you have programmedkeys.1) To program EXCL SOURCE key, use feature code #1321.2) To program EXCL DEST key, use feature code #1322.

The following table allows identifying theprogressof split callswhen yourFlexSet is not equipped with a message display.

LEDs

Excl Srce Exc l Dest Status

On Flashing Speaking privately with source (first party)

Flashing On Speaking privately with destination (second party)

On On 3-way conversation

Split Call FlexSet113

Spli t Call (cont.) #1321, #1322

To acti vate Spli t Cal l on co nversation:

• Press XFER

• Dial destination number, wait for answereither

• You can now alternate between the two parties and speak privately withone while the other is put on hold by pressing the relevant flashing key.

• Press the flashing EXCLSRCE

to speak privately with the first party

• Press the flashing EXCLDEST

to speak privately with the second partyor

You can press the steady on key and then converse 3-way:

• Press the lit EXCLSRCE

or EXCLDEST

then

If you wish to converseprivately again with any party:

• Press either the EXCLSRCE

or EXCLDEST

key

and the other party will again be put on holdIf you wish to release the destination (second) party and return to 2-wayconversation with the source:

• Press XFER

If you wish to release all parties• Press FORCED

RLS

(sourc e #) 3-W A Y (des t # ) ON ON

R E C O N N E C T (dest # ) FLASH ON

R E C O N N E C T (source # ) ON FLASH

A N S W E R (source # ) EXCL EXCL

SRCE DEST

A N S W E R (destinat ion # ) FLASH ON


Split Call FlexSet114

Stop Dial # or #1300

Stop Dial FlexSet 115

Stop Dial accelerates sending your call to the external destination or networknumber. This feature enables you to tell the system when dialing out ontrunks has been completed. You can send a signal to the system indicatingthe end of a stream of dialed digits. In response to your command the systemsends your call immediately towards the destination without waiting inter-digit time out.

When you have finished dialing an outside line:

• Press on the dial pad

or

• Press key

�NOTE: To program a STOP DIAL key, use feature code #1300.

####STOPDIAL

Transfe r (Xfer) #122

Youcantransfer bothinternal andexternal callstoother userswithinyour systemor outside it. A call can be screened or unscreened. Transfer routes a call youreceived to an idle station. It can also link a call you held to other ports. WhenAuto transfer is defined at your station, dialing a number wil l automaticallytransfer that number. Remainingproceduresarethesameasregular transfer (seeGlossary in Appendix A, at theend of thismanual, and symbols, in thefront, fora fuller explanation of Auto transfer). When Auto transfer is defined, pressingXfer is not required for the first time, however, subsequent actions do requirepressing Xfer asdefined in thismanual.

- Screened Transfer : You may announce the call before transferring.

- Unscreene d Transfer : You may transfer the call without a priorannouncement. When the destination is busy, hanging up wil l in effectcause the system to camp on (external call only) to the busy station.

To transfer an established call:

• Press XFER

• Dial the required number or press a DSS key

At this point you can either screen the call or transfer unscreened

Screened Transfer: Hear ringback toneWait for answerAnnounce call, then

• Press SPKR or hang up to complete transfer

or

• Press XFER to return to calling party (when transfer destination is busyor does not answer)



D I A L

Display Message

R E C O N N E C T y y y y y

Transfer (Xfer) FlexSet116

Transfe r (cont.) #122

Unscreene d Transfer: Hear ringback or busy tone

• Press SPKR or hang up to transfer call

When transfe r is no t completed

When an unscreened call is either busy or unanswered, the call willautomatically return to you after a system-wide time-out period.

Should thestation remain unanswered (NANS) you will receivethefollowingmessage:

Should the station still remain busy (SBSY) you wil l receive the followingmessage:

When either of these above messages are received (telephone rings):

• First answer the return call then either

• Press the CAMPON

key (for an explanation of Camp On, see page 32)

or

• Ask calling party if they wish to transfer to another party or to hang up

cNOTE: When you press the Camp On key the call wil l automaticallycamp on to the station from which the call was transferred. Thisprocedure can be carried out any number of times.

N A N S x x x x x y y y y yN O A N S W E R x x x x x

S B S Y x x x x x y y y y yB U S Y x x x x x

x = station unanswered or still busyy = original caller (first party)

Display Message


Transfe r (cont.) #122

To transfer a hel d call:

Typically,use transfer of a held call to connect an incoming call to the heldparty, such as when you have to locate someone for a caller.

• Dial a number or receive a call while the first call is in hold

• Press XFER

• Press the winking button associated with the held call

• Press SPKR or hang up to transfer call

To continu e as Broker/Consultation/3- Way Conferenc e Call

After pressing the winking button associated with the held call, beforetransfering call

• Press XFER as required (see page 25)

cNOTE: The held port must be on a DSS, Loop, Line or Trunk key.


Waitin g Call s Displ ay #1325

This feature provides you with the ability to view the number of callswaiting for you.

To vi ew th e amoun t of waitin g call s whil e in co nversation:

• Press CALLSWAIT

Number of waiting calls flashes on the display.

cNOTE: This feature can only be activated if you have a programmed key. To program a key, use access code #1325. See also, page 3, Calls Waiting Display for ACD Groups.

W A I T I N G n n

nn = Number of waiting calls

Display Message

Waiting Calls Display FlexSet119

Waiting Calls Receiving Display Message

Waiting Calls Receiving FlexSet120

The presence of the waiting call tone or voice paging tone or muted ringindicates that another call is waiting for you to answer. When you hear thistone or the second row displays any of the special call waiting messages,you know that a call is waiting and you have the following choices: x = Caller's number or caller's name

• Continue current call and ignore the waiting call or

•••• Put current call on hold, then when you hear a ring answer the waiting call

or

•••• Release the current call, wait for a ring and then answer the waiting call

or

x x x x x C A L L (your #)

•••• Press DivertCall if available (see page 39)

or

•••• Press CallsWait to view the number of waiting calls (see page 119)

or

•••• Press Calls WACD # to view the number of waiting calls for a specific ACD group (see page 3).

Wakeup #173

You can program your telephone to call you at a designated time. If you donot answer you wil l be called three times more, at one minute intervals,beforethefeaturecancels. In somesystemsif you do not answer by thethirdring, the wakeup call wil l be routed to the attendant and a wakeup reportwil l be printed.

To ente r a Wakeu p request:

• Press WAKEUP

or dial #173


• Dial in the time (4 digits required [12 hour clock] use leading zerose.g. 0805 for five past eight)

• Dial 2 for AM or 7 for PM


cNote : Should you hear the reorder tone, Wakeup is denied at yourstation (as defined by Class of Service). In order to make use ofthis feature request the attendant to activate Wakeup at yourstation.

To che ck Wakeu p list:

• Press WAKEUP

or dial #173

• Scroll with ▲ to see next wakeup entry

• Press SPKR to release

W A K E U P H H : M M p ma m

ON

HH = HourMM = Minutespm or am

W A K E U P H H : M M p m ON

W A K E U PL I S T E M P T Y

OFF

E N T E R T I M E ON


Wakeup FlexSet121

Wakeup (cont.) #173

To answe r a Wakeup call:

Your telephone wil l ring at the requested time. On answering the call, youwil l hear either a recorded message, music or the distinctive dial tone. Ifyou hear music or the distinctive dial tone,

• Either hang up or

• Dial Snooze feature code 4


• Hang up

cNote : When you act ivate Snooze, Wakeup wi l l recycle and yourtelephone wil l r ing again after a system-wide defined timeperiod.

To cancel a Wakeup request:

• Press the lit WAKEUP

or dial #173

• Scroll with ▲ and stop at the reminder you wish to cancel



cNote : If you have entered a number of wakeup requests and yourtelephone is not equipped with a display unit, do not scroll,the wakeup for thcoming wi l l be cancel led. Cont inue thecancellation procedure separately for additional times.

A N S W E R W A K E ON

S N O O Z E O N ON

W A K E C A L L (your #) FLASHING

C A N C E L L E D

W A K E U P H H : M M p m ON


Wakeup FlexSet122

Whisper Page Activation #1744 Display Message Key LED

Whisper Page Activation FlexSet123

This feature allows an authorized user to break into an ongoing call, withoutactually interfering, by whispering to one of the conversing parties. Whispertone, in and out, is heard by the side whispered to. The second party engaged inthe conversation hears neither tone, nor the whisper. The whisperer cannot hearconversing parties, until the party whispered to answers. The party whisperedto keeps hearing the second party and hears the whisperer in lowered volume.To activate Whisper page:

• Press or dial feature code # 1744

• Dial required station number or press DSS key pre-programmed with thisstation dial number

• Hear whisper tone

• Begin whispering when the tone stops (second conversing party doesnot hear you)

• Disconnect when the conversation is concluded

ON

ON

� NOTES: 1. The feature can also be activated while you are silentmonitoring the whispered party (see page 106). Thenyou can be heard by the whispered party as well as hearthe two conversing parties.

2. When you hear reorder tone the station is protected fromreceiving whisper paging calls, the display will then show:

3. If receiving party rejects your whisper page, you will hearreorder tone and display will show:

WHSPR PAGEWHISPER

DND WHISPR (called # or name)

WHSPR PAGE (called # or name)

ON-HOOK BY (called # or name)

Whisper Page, Receiving Display Message Key LED

Whisper Page, Receiving FlexSet124

This feature allows the user engaged in a conversation to receive a messagewhispered by another station. The user engaged in the conversation keepshearing the second conversing party and hears the whisperer in loweredvolume. The second conversing party does not hear the whisperer. TheWhisper Page tone is heard before the message is delivered by the whispererand after the whisperer disconnects. When the user hears the Whisper Pagetone he has the following choices:

To receive Whisper Page:

• Hear whisper tone

• Listen to the whispered message when the tone stops

To reject Whisper Page:

• Press . The Whisper Page message disappears

• Continue talking privately with the second party

• If required, press again to allow receiving another whisper calls

To release the second party and talk to the whisperer:

• Ask the party you are conversing with to disconnect

•••• Talk privately to the whisperer

FLASHING

ON

WHSPR PAGE (whisperer #/name)

DND WHSPR

RECONNECT (whisperer #/name)

DND WHSPR

Whisper Page, Receiving (cont.) Display Message Key LED

Whisper Page, Receiving (cont.) FlexSet125

To put the second party on hold and talk privately to the whisperer:

• Ask the party you are conversing with to hold on

• Press the flashing DSS key pre-programmed with the whisperer dialnumber (or the flasing second LOOP key). Those keys are then lit. Theoriginal conversing party is put on hold

• Talk to the whisperer

• After the whisperer disconnects, you are automatically reconnected to theoriginal conversing party

ON

�NOTE: If you double-press the flashing DSS key, this will initiate a3-way call, i.e. the whisperer will hear you and the secondparty.

To initiate a 3-way call and add the whisperer

• Double-press the flashing DSS key pre-programmed with the whispererdial number (or the second LOOP key). Those keys are then lit

FLASHING

ON

�NOTE: While in established 3-way call, pressing allows youto switch between different three party functions defined foryour FlexSet (see page 25).

A N S W E R (whisperer #/name)

XFER

WHSPR PAGE (whisperer #/name)

WHISPERER # 3Way 2nd PARTY #

Whisper Page, Receiving: Turning On/Off #1745 Display Message Key LED

Whisper Page, Receiving: Turning On/Off FlexSet126

This feature allows you to block your FlexSet from receiving whisper page.DND Whisper Page can be turned on or off according to individual stationneeds. If you invoke DND Whisper while in conversation, the feature will beactive for the duration of that conversation only. If you activate DND Whisperfrom idle, the feature will block your FlexSet from receiving all the followingwhisper pages.

To inhibit your FlexSet from receiving whisper calls:

• Press

or

• Dial DND Whisper feature code #1745

• Dial activation code • Hear confirmation tone

OFF

ON

To enable your FlexSet to receive whisper calls:

• Press the lit .

or • Dial DND Whisper feature code #1745 • Dial cancellation code • Hear confirmation tone

ON

OFF

DND WHSPR D N D W H I S P E R O F F

D N D W H I S P E R O N

D N D W H I S P E R O NDND WHSPR

✘ D N D W H I S P E R O F F

✔

A p p e n d i x A - G l o s s a r y

Access Cod e Number A seriesof digitswhich must bedialed or keyed in order to gain accessto an outsidelineor a Coral FlexiCom feature.

APA Application Processor Adapter. Enables data line connector, and the connection ofCAP, CCM and other FlexCT features.

Attendant/Operator The individual responsible for answering incoming call s and transferring them to theirrequired destinations, as well as attending to trunk, system and station feature controls.

Auto transfer When auto transfer is defined at a station, dialing the number to which a call is to betransferred will automatically transfer the call; use of the XFER key is not necessary.This feature is typically util ized by attendants (see also Transfer).

Centra l Office (CO) Area switching facility serving customers in a defined geographical location.Class O f Service (COS) A Class Of Service (COS) consistsof a list of features that areavailable to the telephone

line user. However, the user may be denied certain features. Each internal telephone ismarked with two classes-of-service, Primary and Secondary, which can be defineddifferently. In order to increase flexibil ity, CORAL allows switching between thePrimary and Secondary COS, but only one COS can be util ized at a time. When thetelephone is in check-out mode the telephone is marked by asystem-widedefined COSand the user is denied this feature (see page 35).

CO Trun k Number(Incoming)

Thenumber that isdialed by an outsidetelephoneuser from thepubli c network (throughthe Central Office) in order to call into the Coral for an internal station. (Number listedin the local telephone directory).

Database The memory in which the `flexible database system information’ is stored.Programming the database is usually carried out during installation, however, it isfield or remotely modifiable.

Dial For the purpose of this guide “Dial” means entering the relevant digits by pressing thenumber on the DIAL PAD that operates afeature or sends a call to a destination. Dialalso means pressing a key programmed with the feature or destination (DSS).

Digitize d Voic e MessageSystem ( DVMS)

DVMSistheutility that providesthemeansfor embedding prerecorded announcementsinto thesystem. Recorded messagescanbeinformative, for example: transfer messages,or advertisements.

Appendix A - Glossary FlexSetA-1

A p p e n d i x A - G l o s s a r y ( c o n t . )

Direc t Statio n Selection(DSS)

Permits you to make or transfer a call to an extension by using a defined key. DSS canalso beused on all accessiblesystem ports. Instead of dialing anumber thiscan bedoneby pressing the programmed key. Also provides busy lamp field for programmedstations.

Forced Account Code A feature that forces the station user to dial an account code before having access to anoutsideline. A display equippedFlexSet user attempting to accessanoutsidelinewithoutdialing the account code will receive the message “ENTER ACCOUNT #” on thedisplay. Af ter dialing the account code, the user will be able to continue dialing theintended number.

Idle A station or extension that is not ringing or busy, therefore available for use.

Intercept If you misdial or dial an unauthorized code(restricted to you), you will receive areordertone or will be routed directly to the attendant/operator/master extension, as defined inyour system.

Key Set This is thegeneral term used to describetheFlexSet typeproprietary telephones.

Off-Hook Lifting the telephone handset from its cradle - has the same effect as pressing apreprogrammed LOOP, LINE or SPKR key, but automatically inhibitstheSpeakerphonefacility. Off-hook provides the dial tone, which then enables you to dial or activate afeature.

Line The line key is used for making and receiving call s when the station is defined as amember of a boss group. When several line keys are in use the station will act as if it isa multil ine instrument.

Loop The loop key isused for making and receiving calls. When several loop keys are in usethe station will act as if it is a multiline instrument.

Loo p Originatin g Only This key is used only for making calls. When several loop keys are in use the stationwill act as if it is a multil ine instrument.

On-Hook Replacing the telephone handset on its cradle - has the same effect as pressingthe SPKR key.



Outside Lin e AccessCode

A series of digits that must be dialed or keyed in order to gain access to a trunk ortrunk group.

Port Provides access to a device, station or trunk from within the system.

PEX Peripheral Expansion Module for FlexSet 280, 280D, models, enables the following:Additional distancebetween FlexSet and themain cabinet, by providing an externalpower supply input,Connecting up to three FlexSet 40B units,Additional listen only headset/handset/taperecorder connection.

Recall- Automatic Thecall that youhavetransferred toanother extension that isbusy or that doesnot answer,or that you have put on ‘hold’ , which has returned to you after a predetermined time-outperiod.

Scroll Thisfeatureenablesyoutodisplay andcheck thecontentsof variouslibraries, for example,PrivateSpeed-Calling, Reminder Calls, etc. In order to usethescroll featureyour FlexSetmust beequipped with adisplay. Upward scrolling isperformed by pressing thekey; downward scrolling is performed by pressing the key.

SLT SingleLineTelephone- Thisisthestandardoff-the-shelf telephone(formerly calledIST).

Station/Extension Each Coral internal telephoneiscalled astation/extension and it performsmany activitiesdealing with input and output along thecommunications system.

Station G roup A number of stations linked together (members) for a common function, such asACD/UCD groupor Bossgroup.A stationcanbedefinedasamember of many ACD/UCDgroupsand/or Boss groups.

Speed Key Thisisaprogrammablekey that allowsyoutopermanently store afrequently usednumberand then make a call or transfer a call to another telephone by pressing the single key.Speed keyscan beprogrammed for both external and internal calls.

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Time-Out A predetermined period of time allowed to complete a specific function. If the functionisnot completed, for exampledialing, thecaller isdropped and theexchangeequipmentfreed for other users. See also Recall-Automatic.

Transfer/Xfer While engaged on a call you can initiate a feature by pressing the XFER (Transfer) key.XFER provides you with a special distinctive dial tone, which enables you to eithertransfer the call, or activatea feature. XFER puts the second party on Hold and providesone of the following: music, reorder tone, busy tone or no sound at all, as definedsystem-wide. If your Coral isconnectedtoanother PABX youmay havetousetheFLASHkey instead of the XFER key. The XFER key is used for local Coral features, while theFLASH key is used to flash on trunks. In some systems, if you are not connected to aDTMF destination, transfer canbecarriedout by dialing ‘1’ insteadof pressing theXFERkey. In some systems transfer is applied automatically when you dial a number (see alsoAuto transfer).

Trunk An outside line from the telephonecompany that terminates at the customer’s location.

Trun k Group A number of trunks linked together (members) for a common outgoing function.

Trunk Number (Coral) The access codenumber that is dialed or keyed by station user in order to gain access toa specific outside line.

Verified Fo rced AccountCode (VFAC)

A feature that forces the station user to dial a secret authorization account code beforeaccessing an outside line. Before dialing is allowed, VFAC verifies the presence of theaccount code. If thecodeisnot present, dialing isblocked.Whenthecodeisfound, dialingis allowed. Except for verification, VFAC is thesame asForced Account Code.


A p p e n d i x B - To n e s

Tonesareaudiblesignalsof variousfrequenciesthat giveinformation about thestatusof callsand features. Whileusingthe Coral system, many different tones wil l be heard. These tones may vary for different locations as each system iscustomizedduring installation. Therefore, thesoundsof thetonesarenot described, instead their general useisdiscussedbelow. In order to familiarize yourself with these tones, try accessing various features and listen to the resultant tonesignals. The most frequently heard tones are:

Break-In/Break-Ou t Tone A warning tonereceived by astation user indicating that a third party hasbroken into, oris leaving (breaking out), an existing conversation.

Break-I n Warning Tone heard during the entire break-in period. Indicates that a third party is listening (notused in North America).

Bus y (Engaged ) Tone When thedestination you have dialed (extension or trunk) is busy.

Call Waitin g Tone Tone heard while engaged on a call or activating a feature indicating that another call iswaiting to be answered.

Confirmatio n Tone Tone heard when you have successfully accessed or activated a feature (for exampleCamp-On, or Call Forward).

Distinctiv e Dial Tone(DDT)

The Distinctive Dial Tone (DDT) indicates that certain features are in use at yourtelephone, for example, when you have programmed your telephonenot to receive calls,with either Call Forward All , or Do Not Disturb, and you lif t the handset. DDT is alsoheardbetweenpatternsof digitswhendialingcertain features, for example, Account Codefeature. When the following features are applied at your telephone, the distinctive dialtone wil l beheard when the handset is lifted:

• Call Forward All• Do Not Disturb• Messages Waiting• Secondary COS

Appendix B - Tones FlexSetB-5

A p p e n d i x B - T o n e s (cont.)

Appendix B - Tones (cont.) FlexSet B-6

Inside Dial Tone After off-hooking (lifting your handset from idle) or pressing speakerphone (SPKR) key.Key Click When defined for the FlexSet, a tone heard when pressing a number on the dial pad.

Outside Dial Tone When connected to an external (trunk) line.Reorder Tone A tone you will receive if you have tried to access a denied feature, or you have misdialed,

etc. or:

1) You have stayed off-hook too long before dialing2) The station you have called has not answered in time. On-hook and call

later, or3) The station you have called is in Do Not Disturb status.

Ringback Tone A tone heard when the destination you have dialed is ringing.Second Ringback Tone Indicates that the destination you have dialed is busy, and your call is waiting to be answered.

Ringing: Internal/External Internal ring (also for network calls) characteristics are determined through Ring Adjustment(see page 101) . . However, external incoming calls ring twice as fast as internal calls, therebygiving an indication as to the calling source.

Stutter A tone heard when the handset is lifted indicating that there is a message waiting for you.Tick Tone A tone indicating that you may continue dialing.

Voice Paging Tone A warbling tone when using the paging facility.Whisper Page Tone A tone heard while engaged in a conversation indicating that a third party wants to break into

the conversation with a whisper. The second conversing party does not hear the tone.

A p p e n d i x C - L E D I n d i c a t i o n s

LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated(steady on) or ispending further commandsor needsadditional information (flashing). TheLED indicationsusually gohand-in-hand with variousmessageswhen equipped with adisplay. When no display isinstalled theLED statebecomesthe message.

OFF Indicates that the feature is inactive or the DSS destination is idle.

WINK A signal that flashes at a fast rate of 120 pulses per minute (400/100mS). Typicallyindicates that a call is on hold or park, normally the telephone does not ring.

FLASHING A signal that flashes at a slow rate of 60 pulses per minute (800/200mS). Typicallyindicates that a call is pending, in most cases the station will also ring.

STEADY ON Indicates that a feature programmed on that key is active. When defined as DSS,indicates that the port designated by this key is in use. When defined as a loop, line orspeaker indicates that a call is in progress.

MESSAGE LAMP Dedicated LED for message waiting indication. The message lamp may be enabled ordisabled system-wide. The lamp does not interfere with a programmed MSG key.

cNOTE: In special cases the key may operate differently. See the relevant feature for explanationsof various messages that can appear.

Appendix C - LED Indications FlexSetC-7

A p p e n d i x D - I S D N C a u s e N u m b e r s

CODE MEANING ACTION

1 unallocated (unassigned) number check number andcall again *

2 no route to specified transitnetwork

notify system manager

3 no route to destination notify system manager

6 channel unacceptable notify system manager

7 call awarded and being deliveredin an established channel

no action *

16 normal clearing (messagedisplayed as text)

no action *

17 user busy (message displayed astext)

call later

18 no user responding call later

19 no answer from user (user alerted) call later

21 call rejected call later

22 number changed check number andcall again

27 destination out of order call later

28 invalid format (address incomplete) check number andcall again *

29 facility rejected notify system manager

31 normal unspecified no action *

CODE MEANING ACTION

34 no circuit/channel available call later *

38 network out of order wait and call later

41 temporary failure call later *

42 switching equipment congestion call later

43 access information discarded no action *

44 requested circuit/channel notavailable


47 resource unavailable, unspecified notify system manager

49 quality of service not available notify system manager

50 requested facility not subscribed notify system manager

57 bearer capability not authorized notify system manager

58 bearer capability not presentlyavailable

call later *

63 service or option not avilable,unspecified


65 bearer capability not implemented check destination iscorrect, try again fromdifferent compatibleterminal, notifysystem manager ifmessage returns

* if the message returns frequently notify system manager

Appendix D - ISDN Cause Numbers FlexSetD-8

CODE MEANING ACTION

66 channel type not implemented notify system manager

69 requested facility not implemented notify system manager

70 only restricted digital informationbearer capability is available


79 service or option notimplemented, unspecified


81 invalid call reference value notify system manager

82 identified channel does not exist notify system manager

83 a suspended call exists, but thiscall identity does not

no action *

84 call identy in use no action *

85 no call suspended no action *

86 call having the requested callidentity has been cleared

no action *

88 incompatible destination check destination iscorrect, try again fromdifferent compatibleterminal, notifysystem manager ifmessage returns

CODE MEANING ACTION

91 invalid transit network selection notify system manager

95 invalid message, unspecified notify system manager

96 mandatory information element ismissing


97 message type non-existent or notimplemented


98 message not compatible with callstate or messages typenon-existent or not implemented


99 information element non-existentor not implemented


100 invalid information elementcontents


101 message not compatible with callstate


102 recovery on timer expiry no action *

111 protocol error, unspecified notify system manager

127 interworking, unspecified notify system manager

* if the message returns frequently notify system manager

A p p e n d i x D - I S D N C a u s e N u m b e r s

Appendix D - ISDN Cause Numbers FlexSetD-9

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