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Your One Stop, OmnichannelPayments Solution Partner
Solution Guide
Switching
ReconAssist™
Online Payments
Mobility Solutions
Universal Payment Gateway (UPG)
Money Transfers
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VAS, Issuing & E-Wallets 25
About Ecentric 27
point to point encryption
P2PE First certifieddecryption provider in SA
The Ecentric Switching Service links all your customer channels to the issuers and
acquirers for payment and VAS services including instore and online.
Features
• Postilion based• Active-active - geographically separated• Dual acquirer (all banks)• Full redundancy• Fully compliant (PCI, EMV, P2PE, ISAE3000)• Listed P2PE solution provider• Closely coupled with Ecentric’s ReconAssist™ (RA+)• Multiple payment types including mobile wallets and contactless payments• Fully managed 24 x 7 x 365 service
The uniqueness of the Ecentric Switching Service
Ecentric is unique in that it is established as a leading payments service provider to major South African retailers in both South Africa and their expansion into Sub-Saharan Africa. Our switching service includes the implementation and certification of new pin pads, payment types, VAS types and acquirers, all supported by a unique transaction reconciliation engine, ReconAssist™.
Switching 02
Switching
Processing in more than17 African countries 100% Uptime
near
MobilePayments
In-house CardsCharge Cards& Gift Cards
Value-added ServicesPrepaid, Financial Services &Bill Payments
CashRecon
BankStatements
CorporatePayments
BankCards
A single solution for all checks and balances between systems required for financial certainty and internal audit compliance. Reconciliation is prepared and processed overnight for store and back office staff to perform their daily audit functions, confirming all transactions are accurately processed and settled by 3rd parties.
Features
• Fast, accurate exception management ensures reduced costs• Minimal training required• Customer enhancements available on request• All banks and major VAS suppliers reconciled• Highlights exceptions to administrators for investigation and rectification• Calculates principle amounts, fees and commissions with automated settlement with service providers• Integrates into the General Ledger for automated postings of transactions, corrections, calculations and adjustments
The uniqueness of Ecentric’s ReconAssistTM
ReconAssistTM is purpose built for Tier 1 retailers and accounts for all financial transactions at a line-item level as opposed to a summary level. Fully featured, easy to use and easily implementable into a retail environment, it is secure, provides the specific reports required and enables faster period closure. Once implemented it ultimately helps provide the financial certainty that the business requires.
Transaction Types
ReconAssistTM 04
Our market leading, single platform enterprise reconciliation solution provides end-to-end
automated reconciliation to businesses, recording and accounting for all omnichannel
transactions processed.
ReconAssist™
Ecentric’s online payment gateway provides a convenient and secure platform to accept payments through various online channels, including mobile
apps, shopping carts and call centres.
Online Payments
Online Payments 06
Features
• Multiple payment methods including Card, Masterpass, SnapScan, Instant EFT• Enable payments in your native or hybrid app• Multi-banked including Standard Bank, Absa, Nedbank and FNB• De-scoping PCI DSS• Different integration options including API’s and hosted solutions• Tokenisation and 1-click payment functionality to reduce cart abandonment and improve user experience• Customisable pages to build your own payment page• Enable recurring card collections• Electronic bill presentment and payment (EBPP)• Shopping cart plugins, e.g. Magento
Online Payments is available as a standalone product or as part of Ecentric’s Universal Payment Gateway (UPG) which provides additional services including scheduling, routing and notification.
Quick & easycustomer sign-up
Exceptional aftersales service team
Fraud detectionand prevention
Secure vaultfor tokenisation
CardsDebit • Credit • Store Snapscan
Mobile Payments
Add Card: Recurringcard payments
Call Centre PaymentsLoyalty & Rewards SMS / Email Payments
Instant EFTQR Codes
...Payment Types
Online Payments 08Online Payments07
Supportedpayment types
Payment typeswe are looking into...
Plastic • Virtual Plastic • Debit Cards • Wallets • Mobile
...Accepted Card & Payment Types
Mobility Solutions 10
A custom-built, dedicated mobile POS & queue busting device running on the Android operating system.
The Blade
A secure, EMV and PCI compliant card reader.The Pebble®
The Pebble connects to the Blade via the audio jack. The Blade and Pebble are integrated but remain separate components, thereby ensuring the security compliance of the Payment Pebble component is not compromised.
5" High density Multi-touch capability 280 x 760 resolutionScreen
Charging cradle Clip-in bar-code scannerOptional
1GB RAM 16GB ROM storage Optional internal TF card up to 32GBMemory
• Fast processor and fast graphics processor
• Internal USB used for Pebble communications instead of audio jack
• External USB for device charging
• Front (2Mp) and rear (8Mp) camera with rear flash
• High capacity battery suitable for busy retail environments
• Optimised Bluetooth and Wi-Fi capability
• Android 6, able to run any Android business app
Key Features
The Thumbzup Payment Device
A combination mobile point of sale (POS) device, payment device and queue busting device consisting
of two components, The Blade & The Pebble®
Mobility Solutions
Separation of dutiesSeparation of the secure and the non-secure components means that applications can run on the Payment Blade without needing any recertification.
Any business app can thus be run on the Android component of the Payment Blade.
Tap & GoPayment Pebble 2: takes all usual cards + contactless cards and devices such as Apple Pay.
See itBright backlit colour screen makes the Pebble screen clearly visible day and night.
Enterprisemobility platformRun any Android enterprise app such as stock take, restaurant orders, etc. Integrate payment in realtime into your workflow without additional security requirements.
Secure & certifiedFully EMV and PCI certified secure cryptographicdevice ensures that all cardholder information is handled securely.
Multiple tender typesfor paymentsWhether you want to take cards or QR codes such as Zapper.
PaymentPebble® V.2
PaymentBlade V.2
Mobility Solutions 12Mobility Solutions11
Scan itClip-in 1D & 2D bar-code scanner
Snap itFront and rear facing cameras
The Thumbzup payment device has been built for enterprise businesses and is therefore extremely hardy, however it is applicable for a business of any size and type. It is a platform for running business specific applications as opposed to being just a payment device, while requiring no further certification to run new or updated applications.
Business owners and management are able to innovate and adapt their POS and payment technology to their own business needs, including integration with in-store back-office systems. It is a single unit with a super-fast, built-in retail-optimised barcode scanner which is easily replaced if damaged.
The uniqueness of The Thumbzup Payment Devicepowered by Ecentric Payment Systems
Chip & PIN
Chip & signature
Mag & PIN
Mag & signature
Tap-and-go (contactless) cards
Contactless devices• Apple iPhones & watches• Samsung Pay• Android Pay phones
Accepted Card & Payment TypesPayment Pebble® V2
How it works
...Services Offered
UPG 14
All payments are made from your bank account and collections are settled directly into your bank account.
• A sub-ledger to accurately track monies, fees & commission
• An advanced vetting service to validate new merchants
• A merchant management system
We offer two models:
Direct Model
All payments are made from and all collections settled directly into the aggregator account (yours or Ecentric’s). We provide:
Aggregation Model
The uniqueness of Ecentric’s UPG
The advanced and market leading core engine simplifies and enables flexibility for the merchant to process payments and collections though multiple channels.
From large enterprises to small businesses, all the services are available through a single service provider, Ecentric’s Universal Payment Gateway, with reconciliation and reporting available through a consolidated web portal and client services provided by a single support desk.
Secure access, audit and control are all incorporated into our UPG, utilising best international practice and leading industry standards.
Universal PaymentGateway (UPG)
An easy, secure service for businesses to allow customers and suppliers to do collections and payments. A powerful notification, routing and
scheduling engine consolidates and orchestrates all services through a single provider.
...Online Payments
Collections
An industry compliant service to intelligently manage the collection of monies from customers to improve cash flow, minimise disputes and optimise future collections.
Intelligent collections incorporates the moving of a customer from standard debit order to NAEDO, bulking of multiple accounts into one payment, delaying settlement to minimise risk and charge backs and making it easy for a customer to move from debit order to recurring credit card payment and tracking customer collection behavior to improve decision making on futurecollection processing.
Features
• Debit orders / direct debits• Recurring credit card collections• Collections’ scheduling engine• Authenticated collections• Electronic mandate management• Mandate authentication at POS• Optimised collections, e.g., converting unpaids to Naedo• Intelligent unpaids management• Bulking of instructions• Improved strike dates• Tracking and forecasting customer behaviour• Aggregator management• Delayed settlement
The Core Engine is the orchestrator of the Universal Payment Gateway, knitting together the various
services and components.
Services Offered
UPG 16UPG15
...Payments
UPG 18UPG17
Online Payments
The UPG provides a convenient and secure platform to accept payments through various online channels. Traditionally customers make payments on web sites using credit card. The UPG extends the offering to include many new payment methods and channels, including bank account EFT’s, mobile phone payments and secure call centre transacting. Customer sign-up is quick and easy and the service is supported by our exceptional after-sales service team.
The online payment service is also available outside of the UPG (see page 5).
Features
• Debit and credit card acceptance online • Amex with SafeKey and Diners with ProtectBuy • QR code acceptance online, including Snapscan & Zapper• Add card for recurring credit card payments • Store card acceptances online • Loyalty and rewards payments (e.g. eBucks, Discovery Miles, uCount) • Mobile payments online • Instant EFT, including SID, eft secure • Call centre payments • Fraud detection and prevention • Secure vault for tokenisation • Dynamic currency conversion (DCC) • Electronic bill presentment and 1click payment • Customised payment pages according to corporate identity • Multiple shopping carts, e.g. WOO Commerce, Shopify, Magento • Integration into preferred legacy systems and service providers • Multi-banked • De-scoping PCI DSS• Multiple integration points (including API & Ecentric’s hosted payment page)
Plastic • Virtual Plastic • Debit Cards • Wallets • Mobile
Payment types we are looking into...
Supported payment types
...Call Centre Payments
Payments
A payment platform enabling outgoing payments to suppliers, staff and customers. Payments are processed to any destination account, wallets service provider, bank, money transfer, voucher platform and card scheme.
Features
• Single API for all business systems providing a secure channel for data transport• Processing to all major banks• Reduced payment errors and fraud using tokenised and audited creditor profiles• Bulk pay creditors to save on transaction fees• Multiple ledgers• Ensure correct destination credentials before processing using account verification services (AVS) and Check Digit Verification (CDV)• Match payments received and processed to bank statement debits and credit payments• Upload supplier invoices and payroll data for audit and control• Configure authorised personnel for payment capture and release• Automate payment flows for non-repudiation• Real time payment to staff irrespective of bank account• Treasury management• Customer refunds• Multi format payments, e.g. SWIFT, IFX, ISO20022• Recurring payments scheduling• Recurring payments to suppliers
Features
• Import & consolidate bank statements from any bank in any format • Group statement entries across banks & transaction type into meaningful categories• Identify the source of all debits & credits• Enrich statement entries with supplementary information• Manage queries electronically • Reconcile statement entries to source including bulk items• Calculate expected fees & charges• Standardised General Ledger postings• Apply configurable rules based exception management• Validate debtor & creditor references• Allocate unique identifiers to statement entries• Introduce audit controls for release of exception or mismatched items• Manage net working capital across multiple accounts for improved cash flow management across accounts• Link detail payment files to bank statement entries • Identify transactions with limited information causing un-reconcilable exceptions• Reporting of unexpected transaction codes, bank accounts and debtor and creditor references• Calculate bank charges against configured pricing tables
Bank Statement Imports & Processing
The consolidation of all bank statement transactions into a single, standardised view. By validating and categorising each transaction the UPG prepares the information for exception processing and automated posting to your General Ledger.
All your financial transactions pass through multiple bank accounts at various banks. The Ecentric Universal Payments Gateway takes care of the complexity of processing bank statements through the consolidation of all statement transactions into asingle, standardised view.
By validating and categorising each transaction it prepares the information for exception processing and automated posting to the General Ledger.
UPG 20UPG19
Call Centre Payments
An end-to-end, PCI compliant call centre payment service. This easy to use, agent-assisted solution never exposes card details and contributes to reduced abandonment rates.
Features
• PCI compliant, MOTO solution that halves abandonment rates• Secure, agent assisted payments• Card details are always masked to the agent• A secure card payment service seamlessly integrates with your telephony system• Includes push-pay for secure links to online payment services
Mandates
We enable electronic mandates for your customers which reduces unpaids debts and disputes while providing collector assurance.
The UPG provides access to electronic mandates which can be presented to your customers on any device. The mandate can be sent via a link where they can review the conditions of the agreement and electronically sign it off. Mandates are stored on our database for retrieval by your employees allowing them to retrieve and review mandates or make amendments to them.
Features and Benefits
• Electronic acceptance on any device (computer, tablet or smartphone)• Fully customisable - include your own terms and conditions• Include card and account number tokenisation to be used for repeat collections• Sensitive data is stored in our secure TokenVault• CDV checking and Account Holder Verification• Pre-population with your customer information before forwarding on to them• Storage and backup of your customers’ mandates which are easily recalled to view• Audit trail of mandates from receipt to acceptance
* Namibia and Botswana may not have all features available as in South Africa
DebiCheck
We provide access to new legislative DebiCheck collection type which enables customers to electronically authenticate mandates upfront, reducing disputes and potentially fraudulent collections from your customers account.
The requirement to authenticate debit orders processed through the Early Processing Window is a policy decision, made in 2013, by the South African Reserve Bank (SARB) and needs to be adhered to by banks and companies who wish to collect money in this way. Through the UPG, you will have access to this new DebiCheck collection type. This service of the UPG enables you to manage the collection process by having your members approve mandates electronically before a collection run which will improve your collections’ success and reduce disputes.
Features and Benefits
• Electronic acceptance of mandates upfront before collections• Reduction in unpaid and disputed debit orders by members• Mandate acceptance at all participating banks• Support of all mandate initiation types
Electronic Bill Presentment & Payment
The Ecentric Universal Payments Gateway presents your bills electronically to your customers for easy initiation of payment using the gateway, participating banks, retailers and wallet providers. The service ensures the correct amount is paid to the correct biller with the correct reference every time. There are two services, Quicklinks and Bill Aggregation.
Features and Benefits
• The service ensures the correct amount is paid to the correct biller with the correct reference every time • Easy payment via secure email and sms link• Additional channels include Standard Bank’s MyBills • Multiple payment methods, including card, EFT, wallets and rewards• Repeat payments made easy thorough secure storage of card details• Real time notification of payments into debtor systems• Electronic receipting
UPG 22UPG21
The uniqueness of Ecentric’s cash to cash Money Transfers
A proven, counter-to-counter money transfer service for retailers, increasingly available in Africa and designed for merchant environments (retail stores). Flexible configuration options satisfy reatailer specific requirements and are available to be supported by the retailer’s bank of choice. The service is extendable to allow for sending and receiving through additional channels such as wallets, accounts, mobile phones and ATMs.
Features
• Proven in the market for more than ten years• High levels of security & trust developed• Certified system compliance - domestic & cross border• Minimal support required, in store & at help desks• Integration with cash cards or wallets for customer preferred cash-out options• Postilion and web service integration options available• Minimal implementation and maintenance investment• Easy access to all reports required by store and back-office staff• A service easily understood by cash-based customers• High adoption rates and reuse by customers• Sponsoring bank of your choice• Voucher number and PIN selection options available• Choice of system generated SMSes to be sent to the sender or receiver
How it works
A proven counter-to-counter money transfer service for retailers, allowing consumers to send cash to any beneficiary using their preferred channel. Businesses can send to multiple selected receivers. The service
is available in multiple domestic markets inSouthern Africa and cross border.
Money Transfers
Money Transfers 24
SHOPThe receiver can then immediately redeem the cash at their preferred cash outlet.
The sender notifies the intended receiver with a voucher number & PIN.
Irrespective of the VAS supplier, we will include support in our unique transaction reconciliation engine, ReconAssist™.
ReconAssist™ Support
The uniqueness of Ecentric’s cash to cash Money Transfers
Ecentric will switch any VAS transaction to the retailer’s established and preferred supplier. ReconAssist™ allows the retailer to reconcile all of these VAS transactionsat a transaction level, including daily settlement, principle amounts, fees and commissions.
Ecentric provides access to a range of VAS services through the Postilion and our Universal Payments
Framework, where we are either the issuing service or we connect to the preferred host.
VAS, Issuing& E-Wallets
Services
Airtime: Vending of electronic airtime vouchers from any service provider or through the Ecentric airtime host.
Electricity: Vending of electricity vouchers from any external service provider.
Bill Payments: Receipt and settlement of bill payments at point of sale directly to billers or through aggregators.
Money Transfers: Sending and receiving cash domestically and across borders.
Card Issuing: Instore issuing of branded and non-branded cards for loyalty, gift cards and instore cards, in open and closed loop environments.
Card Issuing: Instore issuing of branded and non-branded cards for loyalty, gift cards and instore cards, in open and closed loop environments.
Ticketing: Vending through aggregators of electronic tickets for events and travel.
Wallets: Consumers are requiring access to a store of value on their mobile phones, often referred to as a wallet. Our service offers a virtual store of value on your mobile app through a branded wallet.
VAS, Issuing & E-Wallets 26
About Ecentric27
Our Solutions
Switching
ReconAssistTM
Online Payments
Mobility Solutions
Universal Payment Gateway
Money Transfers
VAS, Issuing & E-Wallets
Our Clients
Why us?
We are leaders in payment compliance and security and offer a comprehensive experience as well as expertise across the payments landscape in SA.
We handle all the one-to-many payment relationships
A leading, integrated reconciliation product, ReconAssistTM
Over 3 billion transactions reconciledOver 2 billion transactions switched
Over R500 billion processedOver 50 000 tills connected
100%uptime
near
3DataCentres
AFRICAswitchingcapability
About Ecentric 28
Founded in 1998Your one stop, omnichannelpayments solution partner
