Enterprise Convergent Billing

@ PTCL IT

Presentation Flow

PTCL Billing Setups and its challenges

Enterprise Convergence

Value addition with new billing

Proposed Billing Roadmap

Billing Market Leaders

RFP for Convergent Billing

Conclusions

Existing billing setups

B&CC - Postpaid (Fixed, DSL, WLL, Corporate)– procured in 2004-05

FIN, AAA & OCS - Prepaid (EVO, WLL), - OCS deployed in 2013.

pCRM- Postpaid (EVO), In-house developed .

Complications in existing billing setups

Product Offer Time• Delayed, costly and non

standard launch of simple product bundles.

• Complex and cross platform bundling not supported.

• Minimum offer time is 3 months using development

High OPEX• Huge Cost of Integrations &

Inter Operability Testing.• New products & services

related change request. • Huge maintenance cost of

multiple system agreements.

Scalability• BnCC & pCRM are not

scalable. Need costly changes with increase in number of customers & transactions.

• Billing & payment cycles are static and not configurable

Resource Retention• Resource Retention for

bespoke and customized applications is challenge for PTCL as well as vendors.

Prepaid & Postpaid split• All prepaid handling is at

network side and Postpaid in Billing system with IT leading to silos of system and preventing generation of hybrid offers.

Weak Revenue Pulse• Delayed Revenue Snapshot• Billing & adjustments

Complaints leading to revenue loss.

• Hard to find revenue leakages

Enterprise Convergence

Customer

Product

Service

ResourceNetwork

Billing

Payments

What is Enterprise Convergence?

Seibel CRM

Seibel Product Catalog

OSS Service Catalog

CRM Phase IIMaximo

Unified Rating Engine with

Converged Billing

Enterprise convergence is adaptation of system and processes for converged handling of customers, products, services, resources, network, billing and payments. A convergent billing system is part of enterprise convergence strategic roadmap of PTCL.

Billing Processes and value addition with new system

RatingAccountingAuditingDiscountingTaxationInvoicing

Billing Process Receivables Process

CollectionRealizationCredit Monitoring & Control Customer NotificationRecovery

Highly integrated system with CRM, ERP, provisioning and

network.

Real Time Balance & Credit Management

Bill on Demand

3GPP compliant for Diameter Credit Control providing real

time Policy and Charging Control function

Providing multiple channels of payments collections, top-ups, wallets, credit/debit cards, e-

vouchers and many more.

Multiple sessions control with real time quota management.

Prepaid/postpaid freedom Value addition with modern

billing systems

Business Justification for new Convergent Billing System

• Bundled & hybrid offers can be launched through configuration only. The existing architecture does not support it.

• Customers can have any prepaid, postpaid or hybrid payment plans.

Billing of Innovative Commercial Offers

• Reduced Total Cost of ownership• Fixed Mobile Convergence• Unified rating engine.• Customer Churn prevention via tends to zero billing issue

Unified Rating & Charging Engine

• RTCC lead to enhanced control over revenue assurance for pre & post pay subscribers.

• Revenue Reports can be made available to business & finance in shorter spans and in near real time.

Real Time Credit Control & Revenue Reports

• TTM can be reduced by more than 70% . • Readiness for the truly 4G, LTE data services scenarios • Optimized Billing Operations • Enterprise Synergy with Ufone for shared data buckets

Enterprise Advantage

• Over the Top business model support• SDN & NFV ready billing system• Resellers and white label support for partners• Billing as a Service

Enablement of new Business Models

Auditing

BnCC

Rating AccountingRevenue

Management

Corporate Products

Postpaid, FixedWireless

Auditing

BnCC

Rating AccountingRevenue

Management

IPTV EVOPSTN Vfone BB

Postpaid, FixedWireless

ICFLIX iSentry

AA

Huawei - AAAs

EVO, LTE, Wireless Internet

Wireless (Prepaid, Postpaid)

FIN

Rating Billing

Fixed (Postpaid, Prepaid)

PSTN PRS + Toll Free

VAS, IN, UAN, UIN

Juniper - AAA

AAA

Fixed (Prepaid, Postpaid)

DSL, IPTV

Charging

OCS

Balance Managment

Wireless (Prepaid, Postpaid)

Vfone EVO, LTE

Charging

pCRM

Accounting Billing

PostpaidWireless

EVO, LTE

Convergent Billing System

Postpaid, Prepaid, FixedHybrid , Wireless

Rating, Account Management, Credit Control, Revenue Management, Billing

Voice, Data, Content, SMS, VAS, PRS, IPTV, Corporate Products

Proposed Billing Convergence

Phase 18 mo

Phase24 mo

Phase 3 3 mo

Phase 4 6 mo

Proposed Implementation Strategy

Online Charging Capability for all Target Products

Policy & Charging Control Integrations

Wireline Products

Wireless Products

Corporate Products

6 months 2 months 4 months 3 months 6 months

21 Months

World Leading Convergent Billing System

AT&T, BT Group, Bell, Vodafone … all major tier 1, tier 2 operators

China telecom, Major GSM operators including Telenor, Ufone

STC, Qtel ..Company acquired by NetCracker

Vodafone Qatar, Witribe Pak..

Telstra, Bharti, France Tel, AT&T ..

Etisalat UAE, Warid, ..

Singtel, C&W, Optus, MTN..

Deutsche Telekom, Mobinil, Telus

TIM Brasil, TIM Italy, Astelit..

Zain, O2, AT&T

Viettel, OMT, China Telecom…

Market Position for Integrated Revenue Management of Top Vendors

Amdocs26.5%

Huawei Technologies

9.6%

Ericsson8.5%

Oracle6.4%

CSG International

6.4%

Comverse5.6%

Other37.0%

Total revenue: USD5.78 billion

Amdocs45.6%

Huawei Technologies

9.7%

CSG International

7.5%

Oracle7.0%

NEC/ NetCracker

6.8%

Comverse4.5%

Other18.8%

Total revenue: USD2782 million

Amdocs16.5%

Ericsson14.3%

Huawei Technologies

11.0%

Comverse10.6%

Oracle8.8%

Redknee6.5%

Other32.3%

Total revenue: USD771 million

Source: Analysis Mason July 2014 report

Overall Position Postpaid Billing Convergent Billing

Convergent Billing Revenue increased 13.5%

PTCL Convergent Billing RFP was compiled and floated by PTCL IT in Apr-2013.

Actual Actions for Convergent Billing

Scope of RFP

The RFP is distributed in following main sections with number of requirements

mentioned in front of each.

General - 42 Standards - 6Customer Management - 16Rating and Pricing - 141Billing and Invoicing - 40Payments and Collections -30Operations Management - 27Billing Assurance - 16

Reports -12Partner Revenue Management - 14Integration, Migration and Upgrade -15Voucher Management - 13Additional Billing Requirements - 382

Thanks