(e)Business Process Management

easyREMOTEDWH

© Josef Schiefer, IBM Watson

Process WarehousingUnified Business Framework

... in concert

(e) Business Process Management

Business Process Management Lifecycle

(e)BusinessProcess

Controlling

(e)BusinessProcess

Execution

(e)BusinessProcess

EngineeringImplementation

Monitoring

Optim

ization

Capturing RequirementsBP ModelingBP AnalysisBP SimulationBP Reengineering

BP Analysis / Evaluation- Case Analysis- Weighted Average Analysis- Critical Path Analysis- Throughput Analysis- Resource Utilization Analysis- Value Chain Analysis- Activity Based Costing- Trend Analysis / Forecasting

BP InstantiationBP MappingBP ExecutionBP InteractionService InvocationBP Auditing

(e) Business Process Management

Research Fields...

(e) Business Process Management

Problem Definition

easyREMOTEDWH Framework – Many failed data warehouse projects because of poor requirements– Missing collaboration in requirements engineering activities– Difficulties in capturing business requirements and use cases for information

systems– Problems in requirements reuse, automatic generation of downstream artifacts

Process Warehousing  – Organizations have difficulties in developing key performance indicators for

(e)business processes– Gap between analysing business data and process data, no closed-loop analysis

for (e)business processes– No existing general approach for analyzing (e)business processes, which allows

the use of state-of-the-art business intelligence tools

Unified Business Framework– Need for flexible customziation of (e)business processes– Support of B2B scenarios– Implementation Model for WCS

(e) Business Process Management

Strengths of the easyREMOTEDWH Prototype

Top-Down Approach / Abstraction Levels for Requirements easyREMOTEDWH Requirements Process Requirements Validation / Verification (Fit Criteria, Test Cases, ...) Traceability (Focus: Top-Down Dependencies) Customizability Collaboration (Team-Support, Reviewing, Ownership, Discussions, ...) Goal-based / Use Case-Driven Requirements Elicitation Visibility of Requirements Creativity Support (mind mapping support) Requirements Management (Change Control, Version Control, Tracing,

Tracking...) Locality Principle for Requirements (all relevant information for a

requirement can be found on one place) Flexible Interfaces for Import and Export of Data (RDBMS, XML, Web

Services…) Power of Lotus Notes, Domino …

(e) Business Process Management

easyREMOTEDWH & BPIA

Support of initial steps of BPIA methodology (Step 1: Understand, Step 2: Plan) Step 1: Understanding

– Assessing existing business strategy for process directions– Identify important processes and their goals– Developing process vision ( strategic “Fit”)– Capturing of business process requirements– Development of process attributes– Identification of process owners, sponsors, BPM/BPR team– Understanding and improving existing processes– Specifying “ends” objectives– Collaboration Support

Step 2: Planning– Formulation of process performance objectives, assessing tangible and intangible factors– Evaluating alternatives, piloting new processes– Prioritizing, scope management– Risk management– Change management– Cost projection– Collaboration support

(e) Business Process Management

Process Warehouse Objectives

Automatically extracts performance data from enterprise processes

Uncovers weaknesses in process handling

Optimize throughput times, resource assignments

Warning system by monitoring business processes

Benchmarking based on measurable process indicators -> identification of best practices

Process-driven analysis of business data

Past activities can drive prospective interactions with the customer

Continous process improvement, closed loop analysis

(e) Business Process Management

Process Warehouse Architecture

(e) Business Process Management

SWOT for Process Warehousing

(e) Business Process Management

UBF Modeller

Modeling of UBF state diagrams

Incremental, iterative (e)Business Process Modeling

XML Representation of UBF state diagrams

Business Flow Management

Simulation of (e)Business Processes

Web service of Uploads

For more information see http://js.watson.ibm.com:81/home/ubf/index.html