Oracle Order ManagementUser's GuideRelease 12Part No. B28099-01

October 2006

Oracle Order Management User's Guide, Release 12

Part No. B28099-01

Copyright 2002, 2006, Oracle. All rights reserved.

Primary Author: Pratima Mahtani

Contributing Author: Dianne Culver, Leena Sampemane, Catherine Bauer, Kannan Tarakad, Hemalatha Raman, Linda Henry, Boon Tea, Alok Singh, Sasi Erla, Sagar Boyapati, Manish Chavan, Zeeshan Butt, Aswin Kurella, Samuel Wong, Matilde Jareno, Srinivas Pagadala, Amy Cui, Linda Xu, Venkatesh Malapati, Jacqueline Fitzgerald, John Salvini, John Brazier, Susan Flierl, Jeffrey Fara, Ashok Srinivasaraghavan, Durgaprasad Bodapati, Shankar Bharadwaj, Kumar Rao, Chiao-Chuan Hung, Rakesh Moharana, Deepankar Dey, Gunjan Kumar, Pradeep Bansal, Anwar Hussain, Pravin Nair, Partha Kannan, Prashant Garg, Anumod Balan.

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Contents

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Preface

1 IntroductionOverview................................................................................................................................... 1-1New Features in this Release.................................................................................................... 1-1

2 Order Capture Sales Orders Workbench........................................................................................................... 2-1Overview of Sales Orders......................................................................................................... 2-8Sales Orders Customization...................................................................................................... 2-9Sales Orders Tools Menu ....................................................................................................... 2-21Defining Sales Order Main and Other Header Information................................................. 2-22Defining Sales Order Line Addresses Information............................................................... 2-29Defining Sales Order Line Item Main Information............................................................... 2-30Overview of Quick Sales Orders............................................................................................ 2-36Integration and Features......................................................................................................... 2-39Folder Functionality in Quick Sales Orders........................................................................... 2-43Line Details Display................................................................................................................ 2-47Overview of Transaction Types.............................................................................................. 2-49Simple Negotiation in Oracle Order Management Overview .............................................. 2-50Quote Numbers....................................................................................................................... 2-59User Procedures ...................................................................................................................... 2-60Expiration Date Overview ...................................................................................................... 2-67Expiration Date Major Features ............................................................................................. 2-68

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User Procedures ...................................................................................................................... 2-70Seeded Workflows Overview................................................................................................. 2-71Quick Code Status on the Quote Listing Page....................................................................... 2-74Major Features Workflow in Quoting - Negotiation..............................................................2-75Negotiation Phase....................................................................................................................2-76Approvals................................................................................................................................ 2-79User Procedures....................................................................................................................... 2-82Viewing Workflow Statuses and Processes............................................................................2-83Back-To-Back Orders...............................................................................................................2-85Defining Return Material Authorizations.............................................................................. 2-86Overview of Returns .............................................................................................................. 2-90Return Material Authorizations and Credit Orders............................................................... 2-94RMA Business Flows...............................................................................................................2-97Defining Sales Order Line Return Information..................................................................... 2-98RMA Setup ............................................................................................................................. 2-99RMA Processing.................................................................................................................... 2-101Managing RMA Exceptions.................................................................................................. 2-106Drop Ship Return Flow......................................................................................................... 2-107Order Import..........................................................................................................................2-108Data Values and Options...................................................................................................... 2-115Order Import Validations..................................................................................................... 2-115Open Interface Tracking User Interface............................................................................... 2-124Overview of High Volume Order Processing.......................................................................2-128HVOP Parameters..................................................................................................................2-129HVOP Processing Results..................................................................................................... 2-131Output File.............................................................................................................................2-131Importing High Volume Orders........................................................................................... 2-131Booking.................................................................................................................................. 2-132Manual Booking Process....................................................................................................... 2-133Deferred Booking Process..................................................................................................... 2-133Fulfillment in Oracle Order Management............................................................................2-134

3 Sales AgreementsOverview of Sales Agreements................................................................................................. 3-1Sales Agreements Headers........................................................................................................ 3-4Sales Agreements Lines............................................................................................................ 3-7Releases..................................................................................................................................... 3-9Release Lines........................................................................................................................... 3-10Transaction Types .................................................................................................................. 3-12Sales Agreement Process......................................................................................................... 3-13

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Workflow................................................................................................................................. 3-19Lost Agreement........................................................................................................................3-22Expiration................................................................................................................................ 3-22Termination............................................................................................................................. 3-23Closing a Sales Agreement......................................................................................................3-23Security.................................................................................................................................... 3-24Defaultable Attributes............................................................................................................ 3-26Configurations......................................................................................................................... 3-27Pricing and Releases................................................................................................................ 3-29Sales Agreement Windows ..................................................................................................3-36Create a Sales Agreement........................................................................................................ 3-45Creating a Simple Price List.................................................................................................... 3-46Entering Releases Against a Sales Agreement....................................................................... 3-48View Sales Agreements .......................................................................................................... 3-50

4 Items and InventoryInventory Interface - No Ship Order Lines...............................................................................4-1Using Item Cross Referencing in Order Management............................................................. 4-4Related Items and Manual Substitutions................................................................................. 4-6Overview of Related Items and Manual Substitution............................................................. 4-7Related Item Rules.................................................................................................................... 4-8Entering a Related Item............................................................................................................. 4-9Defining Sales Order Line Pricing Information.....................................................................4-15Automatic Item Substitution within Order Management..................................................... 4-16Override Item Description...................................................................................................... 4-22Overview of Override Item Description.................................................................................4-22Override Item Description Procedures................................................................................... 4-23Decimal Quantities..................................................................................................................4-24Decimal Quantities for Options of ATO Configurations ..................................................... 4-25Decimal Quantities for Options of ATO Configurations Major Features ............................4-25User Procedures ...................................................................................................................... 4-27Catch Weights for Discrete Inventory Overview .................................................................. 4-28Catch Weights for Discrete Inventory Major Features .......................................................... 4-29User Procedures ...................................................................................................................... 4-30Discrete Inventory Catch Weight Support............................................................................. 4-30Warehouse Management (WMS)............................................................................................ 4-40Choosing Options Using the Oracle Configurator................................................................. 4-40Choosing Configuration Options Using the Options Window............................................. 4-41Solution Based Modeling........................................................................................................ 4-45Configuration Date Effectivity ...............................................................................................4-46

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Configuration Date Effectivity Major Features ..................................................................... 4-47User Procedures ...................................................................................................................... 4-48

5 Order InquiryOverview of Order Organizer................................................................................................... 5-1Pricing and Availability Overview......................................................................................... 5-17Performing Pricing and Availability...................................................................................... 5-19Overview of Find Customer Information............................................................................... 5-42Finding Customer Information............................................................................................... 5-43Advanced Item Search ............................................................................................................ 5-44Advanced Item Search Major Features .................................................................................. 5-45User Procedures ...................................................................................................................... 5-46

6 Actions on Orders Commitment Processing........................................................................................................... 6-2Viewing Order and Return Information.................................................................................. 6-3Viewing Cycle Status and Approval History........................................................................... 6-9Applying Sales Credits........................................................................................................... 6-16Entering Sales Credits for Returns..........................................................................................6-17Required Fields for Entering Returns..................................................................................... 6-18Applying Attachments............................................................................................................ 6-18Order Changes......................................................................................................................... 6-21Repricing a Line.......................................................................................................................6-28Overview of Mass Changes.....................................................................................................6-29Applying Mass Changes......................................................................................................... 6-29Copying Orders....................................................................................................................... 6-32Copy Function Support Overview.......................................................................................... 6-35Copy Function Support Major Features................................................................................. 6-37User Procedures....................................................................................................................... 6-46Maintain Line Number........................................................................................................... 6-52Overview of Holds.................................................................................................................. 6-60Applying Holds ...................................................................................................................... 6-65Honor Holds at Repricing....................................................................................................... 6-70Overview of Honor Holds at Repricing.................................................................................. 6-70Workflows............................................................................................................................... 6-70Honor Holds Procedures......................................................................................................... 6-71Releasing Holds.......................................................................................................................6-73Process Messages..................................................................................................................... 6-76Sales Order Cancellation......................................................................................................... 6-78Cancelling Orders....................................................................................................................6-86

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Function Security for Orders and Returns..............................................................................6-89Close Orders............................................................................................................................ 6-91

7 Tracking Changes through Order ActionsVersioning Overview ............................................................................................................... 7-1Versioning Major Features ....................................................................................................... 7-2User Procedures ...................................................................................................................... 7-10Versioning Reasons and Comments....................................................................................... 7-18Order Audit Trail.................................................................................................................... 7-18

8 Customer related ActionsAdd Customers.......................................................................................................................... 8-1Add Customer Window Overview........................................................................................... 8-2Adding Customers using the Add Customer Window............................................................ 8-4Customer Location Overview .................................................................................................8-10User Procedures ...................................................................................................................... 8-12Add Customer Sample Business Flows.................................................................................. 8-15

9 ATP, Reservations, and SchedulingATP Within Order Management...............................................................................................9-1ATP Inquiries............................................................................................................................ 9-4Performing ATP Checking........................................................................................................ 9-6Overview of Override ATP..................................................................................................... 9-14ATP Data Collections.............................................................................................................. 9-15ATO Models............................................................................................................................ 9-16PTO Models and Kits.............................................................................................................. 9-16Sets........................................................................................................................................... 9-18Updates.................................................................................................................................... 9-19Availability and Reservations................................................................................................. 9-20Reservation Enhancements Overview.................................................................................... 9-22Reservation Enhancements Major Features............................................................................9-23Create Reservation Set............................................................................................................ 9-26User Procedures....................................................................................................................... 9-28Overview of Sales Order Scheduling..................................................................................... 9-29Sales Order Scheduling........................................................................................................... 9-31Scheduling Flexibility Overview ........................................................................................... 9-32Scheduling Flexibility Major Features .................................................................................. 9-32User Procedures ...................................................................................................................... 9-38Penalty Factor For Late Demand............................................................................................. 9-44Overview of Penalty Factor For Late Demand........................................................................9-44

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Scheduling Across Orders....................................................................................................... 9-52Overview of Scheduling Across Orders................................................................................. 9-52Scheduling Tab, Find Orders Window .................................................................................. 9-52Scheduling Across Orders Major Features ............................................................................ 9-56Unscheduling Sales Orders..................................................................................................... 9-59

10 PricingOverview of Pricing................................................................................................................ 10-2Overview of Price Lists........................................................................................................... 10-4Creating a Price List.................................................................................................................10-8Copying a Price List...............................................................................................................10-13Adjusting a Price List............................................................................................................ 10-15Adding Items to a Price List.................................................................................................. 10-17Querying Price List Lines...................................................................................................... 10-19Overview of Formulas........................................................................................................... 10-20Creating a Pricing Formula................................................................................................... 10-21Updating Formula Prices.......................................................................................................10-26Overview of Modifiers.......................................................................................................... 10-28Creating a Modifier List........................................................................................................ 10-30Creating List Level Qualifiers............................................................................................... 10-35Creating Modifier Lines........................................................................................................ 10-36Creating Line Level Qualifiers..............................................................................................10-42Copying a Modifier Line....................................................................................................... 10-43Overview of Archiving and Purging Pricing Entities.......................................................... 10-44Attaching Pricing Attributes................................................................................................. 10-45Creating a GSA Price List...................................................................................................... 10-46Creating GSA List Qualifiers................................................................................................ 10-50Overview of the Pricing Engine Request Viewer ................................................................ 10-52Viewing Information in the Pricing Engine Request Viewer.............................................. 10-54Overview of Agreements...................................................................................................... 10-56Creating a Pricing Agreement .............................................................................................. 10-57Revising an Existing Agreement........................................................................................... 10-67Pricing Tab: Setting up Sales Agreement ............................................................................ 10-69Pricing an Order.................................................................................................................... 10-73Splitting Order Lines............................................................................................................ 10-77Pricing for Service Items....................................................................................................... 10-82Viewing Pricing Adjustments...............................................................................................10-84Modifying Order Pricing in Oracle Order Management .................................................... 10-86Override the List Price...........................................................................................................10-93User Procedures .................................................................................................................... 10-94

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Pricing Special Orders........................................................................................................... 10-97Repricing an Order/Order Line............................................................................................. 10-98Gross Margin Display........................................................................................................... 10-99Overview of Gross Margin Display......................................................................................10-99Gross Margin Procedures.................................................................................................... 10-100Price Book............................................................................................................................ 10-104

11 ShippingDefining Sales Order Line Shipping Information................................................................. 11-1Integration with Transportation Execution for Freight Rating.............................................. 11-3Overview of Integration with Transportation Execution for Freight Rating.........................11-3Integration With Transportation Execution For Freight Rating Major Features .................. 11-4Freight Rating Procedures ...................................................................................................... 11-6Ship Method Selection............................................................................................................ 11-9Overview of Ship Method Selection...................................................................................... 11-9Ship Method Selection Major Features ............................................................................... 11-10Ship Method Procedures ...................................................................................................... 11-12Display Choices for Freight Rating In Order Management.................................................11-14Display Choices for Freight Rating Major Features ............................................................ 11-15User Procedures .................................................................................................................... 11-15

12 Order Management ProcessesLine (Ship or Arrival) Sets...................................................................................................... 12-2Arrival Sets.............................................................................................................................. 12-9Ship Sets................................................................................................................................ 12-10Shipment Schedules.............................................................................................................. 12-16Information Retention Across Shipments when a Line is Split:......................................... 12-17Common attributes across shipments originating from a Line Split...................................12-18Fulfillment Sets..................................................................................................................... 12-18Fulfillment With Wait .......................................................................................................... 12-22Ship Set For Each Line.......................................................................................................... 12-24Ship Set for Each Line Major Features .................................................................................12-24User Procedures .................................................................................................................... 12-25Project Task Changes for Booked Orders Overview............................................................12-26Project Task Changes for Booked Orders Major Features................................................... 12-28User Procedures..................................................................................................................... 12-29Seed Data Changes................................................................................................................ 12-31End Customer ....................................................................................................................... 12-32End Customer Major Features...............................................................................................12-33User Procedures..................................................................................................................... 12-36

xPreview and Print Sales Documents .................................................................................... 12-40Preview and Print Major Features ........................................................................................12-41Document Formatting .......................................................................................................... 12-43Security.................................................................................................................................. 12-44User Procedures..................................................................................................................... 12-49Integrations............................................................................................................................ 12-50Seed Data............................................................................................................................... 12-51Drop Shipments Overview................................................................................................... 12-51Drop Ship Across Ledgers and Change Management Overview ....................................... 12-58Drop Ship Across Ledgers Major Features .......................................................................... 12-60User Procedures .................................................................................................................... 12-64Seed Data: Constraints ......................................................................................................... 12-66Drop Shipment Processing................................................................................................... 12-68Change Management for Drop Ship Orders........................................................................ 12-74Purchase Release................................................................................................................... 12-79Defining Sales Order Line Services Information................................................................. 12-81Service Termination Overview ............................................................................................ 12-84Service Termination Major Features ....................................................................................12-84User Procedures .................................................................................................................... 12-85Defining Sales Order Line Project Manufacturing Information......................................... 12-86Defining Sales Order Line Release Management Information........................................... 12-87Required Fields for Entering Orders ................................................................................... 12-89Sorting Order Lines within the Sales Order window, Lines Tab........................................ 12-92Booking a Sales Order........................................................................................................... 12-93Exception Management......................................................................................................... 12-95Projected Sales Revenue Reporting by Sales Group ......................................................... 12-113User Procedures .................................................................................................................. 12-114

13 Invoicing and PaymentsInvoice Processing................................................................................................................... 13-1Detailed Order Statuses for Invoicing.................................................................................... 13-9Multiple and Partial Payments Overview ............................................................................. 13-9Multiple and Partial Payments Major Features ................................................................... 13-10Payment Features .................................................................................................................. 13-11Payment Processing............................................................................................................... 13-13Business Flows ..................................................................................................................... 13-18User Procedures .................................................................................................................... 13-20Lookups................................................................................................................................. 13-22System Parameters.................................................................................................................13-23Constraints............................................................................................................................. 13-24

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Data Requirements for AR.................................................................................................... 13-27Retroactive Billing Overview ............................................................................................... 13-28Retroactive Billing Major Features ...................................................................................... 13-28Typical Retrobilling Usage................................................................................................... 13-35User Procedures .................................................................................................................... 13-37Seed Data .............................................................................................................................. 13-42Constraints............................................................................................................................. 13-42Customer Acceptance............................................................................................................ 13-42User Procedures..................................................................................................................... 13-46Customer Acceptance/Rejection Scenarios........................................................................... 13-47Credit Card Encryption......................................................................................................... 13-51Credit Card Security Code.................................................................................................... 13-52Partial Period Revenue Recognition..................................................................................... 13-54

14 Integration with other ApplicationsPublishing Plan Results to Order Management Overview....................................................14-1User Procedures....................................................................................................................... 14-4Global Order Promising for ATO Configurations ................................................................ 14-5Global Order Promising for ATO Configurations Major Features....................................... 14-5User Procedures....................................................................................................................... 14-7Inbound Purchase Order Changes.......................................................................................... 14-8Inbound PO Change Data Elements..................................................................................... 14-13Outbound Purchase Order Acknowledgements.................................................................. 14-15Outbound PO Acknowledgement Data Elements............................................................... 14-19Vertex Engine-Related Updates............................................................................................ 14-22International Trade Management ........................................................................................ 14-24Export Compliance Screening............................................................................................... 14-25Generic Export Compliance Major Features ........................................................................ 14-26Manual Screening and Overriding or Completing Export Compliance Screening.............14-31Export Compliance Workbench............................................................................................ 14-33Authoring and Negotiating Contract Terms.........................................................................14-37Authoring and Negotiating Contract Terms Major Features .............................................. 14-38Adding Clauses and Accessing Contract Terms in a Business Document.......................... 14-39Authoring and Negotiating Contract Terms on a Sales Agreement or Quote/Sales Order................................................................................................................................................ 14-39Managing Contract Documents ........................................................................................... 14-67Add Contract Documents ..................................................................................................... 14-68Customer Acceptance............................................................................................................ 14-74Purging Sales Orders with Terms and Conditions.............................................................. 14-75Security - Contract Terms Authoring....................................................................................14-75Sales Contracts Workbench.................................................................................................. 14-80

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Order Management Diagnostics........................................................................................... 14-86Launch Sales Orders from TeleSales.................................................................................... 14-87Sales Orders From TeleSales Major Features....................................................................... 14-87User Procedures..................................................................................................................... 14-89

15 Order InformationOrder Information Overview.................................................................................................. 15-2Order Information Tabs.......................................................................................................... 15-3Internal and External Users..................................................................................................... 15-3Multi-Org Access Control (MOAC)........................................................................................ 15-4Sales Order Information......................................................................................................... 15-4Finding a Sales Order.............................................................................................................. 15-4Viewing Sales Order Summaries............................................................................................ 15-8Viewing Sales Order Details...................................................................................................15-9Process Item Information for Sales Orders...........................................................................15-14Finding Process Item Information for Sales Orders.............................................................15-14Viewing Process Item Information for Sales Orders........................................................... 15-14Pricing Information............................................................................................................... 15-16Finding Pricing Information................................................................................................. 15-16Viewing Pricing Details........................................................................................................ 15-16Invoice Information...............................................................................................................15-19Finding Invoice Information.................................................................................................15-19Viewing Invoice Summaries................................................................................................. 15-19Viewing Invoice Information............................................................................................... 15-20Delivery Information............................................................................................................ 15-22OIP Delivery Tab Features.................................................................................................... 15-22Referencing Documents........................................................................................................ 15-23Finding Deliveries................................................................................................................. 15-23Viewing Delivery Summaries...............................................................................................15-27Viewing Delivery Details..................................................................................................... 15-28Process Item Information for Delivery Details.................................................................... 15-30Finding Process Item Information for Delivery Details...................................................... 15-30Viewing Process Item Information for Delivery Details..................................................... 15-30Customer Service................................................................................................................... 15-32Submitting a Defect Report.................................................................................................. 15-33Submitting a Return Material Authorization (RMA) Request............................................ 15-35

16 Standard Reports Overview................................................................................................................................. 16-1Commitment Balance Report.................................................................................................. 16-5

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Comprehensive Order Detail Report ..................................................................................... 16-5Order/Invoice Detail Report................................................................................................... 16-9Orders by Item Report .......................................................................................................... 16-12Workflow Assignments Report............................................................................................ 16-14Sales Order Acknowledgement ........................................................................................... 16-15Sales Order Workflow Status Report................................................................................... 16-18Export Compliance Screening Failure Report...................................................................... 16-21Export Compliance Report to Government.......................................................................... 16-22Credit Order Detail Report................................................................................................... 16-24Credit Order Discrepancy Report......................................................................................... 16-26Credit Order Summary Report..............................................................................................16-28Credit Limit Usages Report................................................................................................... 16-31Credit Exposure Report......................................................................................................... 16-34Customer Credit Snapshot Report........................................................................................ 16-36Orders On Credit Check Hold Report.................................................................................. 16-36Lines on Credit Check Hold Report......................................................................................16-38Payment Receipt.................................................................................................................... 16-40Hold Source Activity Report ................................................................................................ 16-41Outstanding Holds Report.................................................................................................... 16-42Sales Order and Purchase Order Discrepancy Report..........................................................16-43Internal Order and Purchasing Requisition Discrepancy Report........................................16-46Order Discount Detail Report............................................................................................... 16-48Order Discount Summary Report ........................................................................................ 16-51Unbooked Orders Report ..................................................................................................... 16-53Unbooked Orders Detail Report........................................................................................... 16-55Cancelled Orders Report....................................................................................................... 16-56RetroBilling Report............................................................................................................... 16-59Returns by Reason Report .................................................................................................... 16-62Cancelled Orders Reasons Detail Report............................................................................. 16-63Agreement Activity Report................................................................................................... 16-67Orders Summary Report....................................................................................................... 16-68Order/Invoice Summary Report ........................................................................................... 16-70Salesperson Order Summary Report ................................................................................... 16-73Audit History Report............................................................................................................. 16-76Defaulting Rules Listing Report .......................................................................................... 16-78Processing Constraints Listing ............................................................................................. 16-79Transaction Types Listing Report......................................................................................... 16-81Order Management Setup Validation Report...................................................................... 16-82OE-OM Order Line Transaction Count Summary/ Comparison Reports............................16-84

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A Windows and Navigation PathsOrder Management Windows and Navigator Paths................................................................ A-1

B Seeded FormulasOverview of Seeded Formulas..................................................................................................B-1

C Order Status ListOrder Header Statuses.............................................................................................................. C-1Order Line Statuses.................................................................................................................. C-2

D Concurrent ProgramsDetails....................................................................................................................................... D-1Schedule Orders Concurrent Program..................................................................................... D-4Release Expired Holds Concurrent Program..........................................................................D-12Defaulting Generator Concurrent Program........................................................................... D-13Inventory Interface No Ship Concurrent Program................................................................ D-15Credit Check Processor Concurrent Program........................................................................ D-17Initialize Credit Summaries Table Concurrent Program.......................................................D-19Credit Exposure Import Concurrent Program........................................................................ D-20Purge Imported Credit Exposure Concurrent Program......................................................... D-24Process Pending Payments Concurrent Program................................................................... D-25Message Purge Concurrent Program...................................................................................... D-27Calculate Party Totals Concurrent Program...........................................................................D-29Audit History Consolidator Concurrent Program................................................................. D-30Re-Schedule Ship Sets Concurrent Program......................................................................... D-32Reserve Orders Concurrent Program..................................................................................... D-33Export Compliance Screening Concurrent Program.............................................................. D-36Diagnostics: Apps Check Concurrent Program..................................................................... D-38Diagnostics: OM Debug File Retrieval Concurrent Program................................................D-40Diagnostics: OM Order Information Concurrent Program................................................... D-41Order Import Statistics Concurrent Program......................................................................... D-42Purge Set/ Order/Quote Purge Selection Concurrent Programs............................................D-44

Glossary

Index

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Send Us Your Comments

Oracle Order Management User's Guide, Release 12Part No. B28099-01

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Preface

Intended AudienceWelcome to Release 12 of the Oracle Order Management User's Guide.

See Related Information Sources on page xviii for more Oracle Applications product information.

TTY Access to Oracle Support ServicesOracle provides dedicated Text Telephone (TTY) access to Oracle Support Services within the United States of America 24 hours a day, seven days a week. For TTY support, call 800.446.2398.

Documentation AccessibilityOur goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to allof our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/ .

Accessibility of Code Examples in DocumentationScreen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

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Accessibility of Links to External Web Sites in DocumentationThis documentation may contain links to Web sites of other companies or organizationsthat Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Structure1 Introduction2 Order Capture 3 Sales Agreements4 Items and Inventory5 Order Inquiry6 Actions on Orders 7 Tracking Changes through Order Actions8 Customer related Actions9 ATP, Reservations, and Scheduling10 Pricing11 Shipping12 Order Management Processes13 Invoicing and Payments14 Integration with other Applications15 Order Information16 Standard Reports A Windows and Navigation PathsB Seeded FormulasC Order Status ListD Concurrent ProgramsGlossary

Related Information Sources

Integration RepositoryThe Oracle Integration Repository is a compilation of information about the service endpoints exposed by the Oracle E-Business Suite of applications. It provides a complete catalog of Oracle E-Business Suite's business service interfaces. The tool lets users easily discover and deploy the appropriate business service interface for integration with any system, application, or business partner.

The Oracle Integration Repository is shipped as part of the E-Business Suite. As your instance is patched, the repository is automatically updated with content appropriate for the precise revisions of interfaces in your environment.

Related User's and Implementation GuidesOracle Applications User's Guide

xix

Oracle Alert User Guide

Oracle Applications User Interface Standards

Oracle Alert User's Guide

Oracle Applications Developer's Guide

Oracle Order Management APIs and Open Interfaces Manual

Oracle Advanced Pricing User's Guide

Oracle Assets User's Guide

Oracle Bills of Material User's Guide

Oracle Business Intelligence System Implementation Guide

Oracle Capacity User's Guide

Oracle Cash Management User's Guide

Oracle Configurator User's Guide

Oracle Cost Management User's Guide

Oracle e-Commerce Gateway User's Guide

Oracle Engineering User's Guide

Oracle General Ledger User's Guide

Oracle HRMS Documentation Set

Oracle interMedia User's Guide and Reference

Oracle Inventory User's Guide

Oracle Manufacturing Scheduling User's Guide

Oracle Master Scheduling/MRP and Oracle Advanced Supply Chain Planning User's Guide

Oracle Payables User's Guide

Oracle Pricing User's Guide

Oracle Project Manufacturing User's Guide

Oracle Projects User's Guide

Oracle Purchasing User's Guide

Oracle Quality User's Guide

Oracle Receivables Tax Manual

Oracle Receivables User Guide

Oracle Receivables Implementation Guide

Oracle Receivables Reference Guide

xx

Oracle Release Management User's Guide

Oracle Sales and Marketing Connected Client User's Guide

Oracle Sales Compensation User's Guide

Oracle SelfService Web Applications Implementation Guide

Oracle Shipping Execution User's Guide

Oracle Supplier Scheduling User's Guide

Oracle Work in Process User's Guide

Oracle Workflow User's Guide

Oracle Workflow Administrator's Guide

Oracle Workflow Developer's Guide

Oracle Workflow API Reference

Oracle Applications Flexfields Guide

Oracle eTechnical Reference Manuals

Oracle Applications Message Manual

Oracle Applications Concepts

Installing Oracle Applications

Maintaining Oracle Applications

Oracle Applications System Administrator's Guide

Using Oracle Workflow in Oracle Order Management

Do Not Use Database Tools to Modify Oracle Applications DataOracle STRONGLY RECOMMENDS that you never use SQL*Plus, Oracle Data Browser, database triggers, or any other tool to modify Oracle Applications data unless otherwise instructed.

Oracle provides powerful tools you can use to create, store, change, retrieve, and maintain information in an Oracle database. But if you use Oracle tools such as SQL*Plus to modify Oracle Applications data, you risk destroying the integrity of your data and you lose the ability to audit changes to your data.

Because Oracle Applications tables are interrelated, any change you make using an Oracle Applications form can update many tables at once. But when you modify Oracle Applications data using anything other than Oracle Applications, you may change a row in one table without making corresponding changes in related tables. If your tables get out of synchronization with each other, you risk retrieving erroneous information and you risk unpredictable results throughout Oracle Applications.

When you use Oracle Applications to modify your data, Oracle Applications

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automatically checks that your changes are valid. Oracle Applications also keeps track of who changes information. If you enter information into database tables using database tools, you may store invalid information. You also lose the ability to track whohas changed your information because SQL*Plus and other database tools do not keep arecord of changes.

Introduction 1-1

1Introduction

This chapter covers the following topics:

Overview

New Features in this Release

OverviewThis release focuses on improving the speed of manually entering sales orders and processing large volumes of sales orders in bulk, increasing the accuracy in your order fulfillment processes, improving collaboration with customers and suppliers, and increasing the flexibility of your order fulfillment business processes.

New Features in this ReleaseNew features in this release include the following:

Creating Orders in Contact Center, page 1-2

Credit Card Encryption, page 1-2

Credit Card Security Code, page 1-2

Customer Acceptance, page 1-2

Exception Management Enhancements, page 1-2

Improved Order Management, Install Base, and Service Contracts Integration, page 1-3

Inventory Convergence, page 1-3

Mass Scheduling, page 1-3

Multi-Organization Access Control, page 1-3

Order Information Enhancements, page 1-4

Partial Period Revenue Recognition, page 1-4

1-2 Oracle Order Management User's Guide

Payment Due with Order (Pay Now Pay Later), page 1-4

Recurring Charges, page 1-5

Sales Contracts Workbench, page 1-5

Scheduling ATO Items without BOM, page 1-5

Telecommunication Service Orders with Equipment, page 1-6

Terminology Changes, page 1-6

Vertex Updates, page 1-7

Creating Orders in Contact CenterThe Contact Center is the central window where TSO orders are entered and updated. MACD activities are carried out in this window in order to facilitate the customer support representatives to enter and maintain service orders. The Contact Center has been enhanced to incorporate order entry (Order Management), configuration of items/services (Oracle Configurator) and item/service tracking (using Install Base).

Credit Card EncryptionAs part of the Funds Capture Enhancements project by Oracle Payments and Cash Management, the credit card fields in the sales orders window are now encrypted during entry. You can specify the masking format as well so that the actual credit card field value does not appear. This credit card information is stored in a central Payments repository and is accessible to all calling applications like Order Management, iStore etc.

Credit Card Security CodeThe Credit Card Security Code is a 3 or 4 digit code printed on the back of the credit card and is used by merchants to verify that the buyer actually has the card with him when performing remote buy/sell transactions such as transacting over the Internet. Thesales orders window contains a field for the security code and this code, like the credit card number, is also verified by the Oracle Payments central repository.

Customer AcceptanceCustomers now prefer to record their acceptance of goods before or after billing in order to track the goods and perform revenue recognition efficiently. This acceptance can be done implicitly by the system or explicitly by the user. In case of implicit acceptance it is necessary to set up a deferral reason in Receivables so that the system can track the expiry of the deferral reason and thus implicitly accept the goods. The newaction item Fulfillment Acceptance has been introduced to enable explicit acceptance.

Introduction 1-3

Exception Management EnhancementsThe newly introduced concurrent program Retry Activities in Error enables you to retryactivities that have errored out in Workflow. These activities can be retried in batch and you need to specify an item type (Order Header, Lines, Closed Orders etc) as one of the parameters.

Improved Order Management, Install Base, and Service Contracts IntegrationIn order to create extended warranties for immediate services, Order Management usedASO queues to pass the order information. Now in the current release, API calls are used to put the data into interface tables and the Service Contracts Order Processing concurrent program is used to pick up the data and create extended warranties.

Inventory ConvergenceOracle Process Inventory and Oracle Discrete Inventory have converged inventory data models to enable process manufacturing customers to leverage features currently available only to discrete customers, such as Oracle Warehouse Management. This convergence impacts Order Management, picking, and shipping processes.

Mass SchedulingThe Schedule Orders concurrent program now has enhanced functionality, not only to schedule lines that have failed workflow scheduling, but also the following:

Lines that have failed manual scheduling

Lines that are manually entered and in Entered status

Lines that are imported into Order Management in Entered status

Ability to sort scheduled orders

Additional query parameters

Multi-Organization Access ControlUsing a single responsibility, you can now enter transactions in multiple operating unitsaccording to the rules set up in those individual operating units.

Several users can share the same responsibility, and a single user can have multiple responsibilities. You can assign an operating unit to a responsibility by setting up the MO: Operating Unit profile option. In the current release, apart from the MO: OperatingUnit profile option that already exists, a new profile option MO: Security Profile has been introduced. Using MO:Security Profile, you can control access for one

1-4 Oracle Order Management User's Guide

responsibility to multiple Operating Units. This security profile permits access to one, multiple or all operating units that have been set up. You can assign a default operating unit by entering an operating unit name in the profile option MO: Default Operating Unit. Please refer to the Oracle Applications Multiple Organizations Implementation Guide for more information on setting up multiple operating units.

Order Information EnhancementsOrder Information Portal has been enhanced to accommodate the following feature enhancements for the current release:

Customer Acceptance: If an order line is to be explicitly accepted (Pre-Billing or Post-Billing), OIP displays an Accept/Reject LOV and a Status field to perform an acceptance/rejection of the line. Additionally an Acceptance Details page has been added to OIP to record the acceptance details like Acceptance Date and Signature.

Delivery: Prompt has changed from Delivery Name to Delivery. Delivery column in theOrder Line table is now changed from a hyperlink to a Details icon. Clicking the Details icon opens the delivery summary page.

Multi-Org Access Control: Operating Unit is displayed not only in the search pages, butalso in the Order Status and Delivery pages.

Inventory Convergence: All the fields related to the converged inventory model like Secondary Quantity and Dual UOM are displayed in the order details page on the header and line.

Vertex Engine Enhancements: New and modified tax-related fields are now displayed in the Order Information Portal.

Partial Period Revenue RecognitionThe Partial Period Revenue Recognition is supported for service type items only. AR has introduced two new accounting rule types - the daily revenue rate for all periods, the daily revenue rate for partial periods. These rules enable Revenue Managers to handle the strict standards for Revenue Recognition by calculating the revenue at a daily rate and for partial periods accurately.

Within Order Information Portal (OIP) you can view the name and address of the End Customer, as captured at the time of processing the order, at both at the header and linelevels.

Payment Due with Order (Pay Now Pay Later)When selling services and equipment to consumers, the consumer may be required to pay for a portion of the total order amount when the order is placed, based on the business logic specified by the service provider.

The Pay Now Total can include any of the following amounts in the cart, quote, or order:

Introduction 1-5

Equipment Charges, freight & shipping charges, and taxes.

One-Time Charges such as Activation Fees, Installation Fees, or Change Fees.

Deposits taken due to poor credit or other reasons.

The first installment of an installment payment for equipment.

Prepayment charges for the first month's service.

Recurring ChargesCharges are classified into 3 types: One-time, Recurring, and Usage for service items. Order Management now provides the Recurring Charges functionality to order and price products with recurring and one-time charges. This functionality is limited to TSOOrdering. The MACD (Move Add Change Disconnect) feature of Order Management has been enhanced with the addition of the Recurring Charges functionality, and is nowreferred to as TSO (Telecommunications Service Ordering).

A recurring charge is a fixed charge that will be repetitively applied to an account on a periodic basis. Recurring charges are most commonly associated with subscription services such as Internet Service Provision, some Utility Rate Plans, Bank Account Fees and Credit Card fees. Charge periodicity is the interval by which the price for a recurring charge has been set up on a price list (e.g. Monthly, Quarterly, Yearly).

Sales Contracts WorkbenchThe Sales Contracts Workbench is an HTML page that enables Sales Contracts Administrators to organize and keep track of their sales contracts. Seeded containers called Bins are provided to organize the contracts, simple and advanced search capabilities enable administrators to view contracts, seeded and personalizable views are available to display contracts according to the criteria you specify, actions on contracts like adding clauses, export etc are also possible in the Workbench. You can open a quote or a sales orders window from the Workbench too. Notifications about contracts are placed in a Notifications Bins and you can personalize this too.

Scheduling ATO Items without BOM You now have the option to schedule ATO items without a Bill of Materials (BOM) attached to either a warehouse or in a master organization. Formerly the ATO Items required an attached Bill of Materials in either the Ship-from organization or the master organization for performing scheduling actions on them in Operational Data Store (ODS) mode. A new profile option, OM: Schedule ATO Item Without BOM determines whether ATO items need a BOM in the warehouse or master organization, to perform scheduling actions.

1-6 Oracle Order Management User's Guide

Telecommunication Service Orders with EquipmentSome of the applications that the Telecommunications with Service Orders (TSO) functionality spans across are Oracle Order Management, Oracle Configurator, and Install Base. TSO builds on the existing MACD usage to offer enhanced functionality to users of service items/orders.

Now you can order products (like handsets) along with services (like call forwarding) from iStore and Order Management. The enhanced TSO with Equipment functionality enables you to order telecommunications products and services from a single window and also perform the service related activities like Move, Add, Change or Disconnect a service.

Terminology ChangesThe following terminology changes have been made in the current release:

11i Term R12 Term Description

Set of Books

SOB

Ledger A ledger is a set of accounting information for a legal entity or business entity. Each Ledger is associated with a chart of accounts, calendar, currency andsub-legder accounting method for which accounting information is recorded.

Functional Currency

Base currency

Set of Books Currency

Ledger Currency The primary currency of the ledger. A ledger can have multiple currencies, one ledger currency and one or more reporting currencies.

Primary Set of Books Ledger

Primary Ledger A ledger that is the main accounting representation for a legal entity. A primary ledger can have secondary ledgers associated with it.

Secondary set of books Secondary Ledger A secondary representation of the accounting of legal entity transactions with a different accounting treatment than the primary ledger.

Introduction 1-7

11i Term R12 Term Description

Reporting book

MRC book

reporting set of books

reporting currency MRC representations will no longer be presented as additional sets of books linked to a primary set of books. MRC representations will become reporting currencies of a ledger. These will still be underlying ledger for reporting currencies, but functionally to users it will appear that a ledger has multiple currencies.

reporting currency

MRC currency

reporting currency A reporting currency is a currency other than the primary currency of a ledger in which accounting and reporting can be performed. This currency can be used forsupplementary reporting purposes like consolidation or management reporting.

Vertex Engine-Related EnhancementsOrder Management supports the third-party tax vendor Vertex. New and changed tax-related fields have been incorporated in the sales orders window and the Order Information Portal to enable you to interface with the Vertex tax engine.

Order Capture 2-1

2Order Capture

Sales Orders WorkbenchThe Sales Orders Workbench consists of the following windows: Find Orders, Order Organizer, Sales Orders, Order Mass Change, and Line Mass Change windows. These windows enable you to enter, update and find your existing Orders and Returns. They also provide you access to a variety of operations you can perform on Orders and Returns.

2-2 Oracle Order Management User's Guide

Find Orders Window

Buttons Clear--removes all previously defined information from the window.

New Order--creates a new order.

Find--queries orders or lines based on the defined criteria. See: Querying Orders, page 5-10.

Tabbed Regions Order Information--matches criteria against header level values when finding

orders.

Line Information--matches criteria against line level values when finding orders.

Advanced--enables you to specify advanced controls such as whether to find closedorders/lines and cancelled orders/lines.

Holds Information--enables you to specify holds related criteria and find orders or find Hold Sources you may wish to release.

Order Capture 2-3

Scheduling -- enables you to specify scheduling specific search criteria.

Order Organizer WindowThe Order Organizer window consists of the Navigator Tree View and the search results. You can also be notified of any pending messages for an order/line. Using the profile option, OM: Show Process Messages Flag you can control whether or not the Message check box will appear.

2-4 Oracle Order Management User's Guide

Order Organizer Window

Navigator Tree View Today's Orders--displays all orders entered today by the current user.

Search Results--displays all orders or lines matching your query criteria.

Personal Folders--displays personal user-defined queries for all orders or returns you have previously saved.

Public Folders--displays saved queries visible to all users.

Buttons Actions--Depending on whether you are on the summary or lines tab, opens a

dialog box to perform a specific action. Dialog box options may include:

Additional Order Information

Additional Line Information

Apply Automatic Attachments

Order Capture 2-5

Apply Holds

Book Order

Cancel

Calculate Tax

Charges

Service Contract Details

Copy

Horizontal Demand

Installation Details

Note: The Installation Details window is available only if you have Oracle Install Base fully installed.

See: Oracle Install Base User's Guide:

Notification

Price Line

Price Order

Progress Order

Promotion/Pricing Attributes

Release Holds

Release Workbench

Sales Credits

Split Line

Training

View Adjustments

View Receipts

2-6 Oracle Order Management User's Guide

View Shipping Status

View Tax Details

New Order--opens the Sales Orders window to enter a new order.

Open Order--opens the order or return you selected.

If you have access to multiple Operating Units, you can select:

Book Order

Cancel

Get Cost

Price Order/Price Line

Release Holds

Tabbed Regions Summary--displays all the orders matching your query.

Lines--displays all lines matching your query.

The Sales Orders window enables you to enter orders and returns.

Order Capture 2-7

Sales Order Window

Buttons Actions--opens a dialog box to perform one of the actions listed below:

Add Customer

Additional Order Information

Apply Automatic Attachments

Apply Holds

Calculate Tax

Cancel

Charges

Copy

Go To Line

Horizontal Demand

2-8 Oracle Order Management User's Guide

Installation Details

Service Contract Details

Notification

Price Order

Price Line

Progress Order

Promotion/Pricing Attributes

Release Holds

Release Workbench

Sales Credits

Split Line

Supply to Order Workbench

View Adjustments

View Shipping Status

View Tax Details

Related Itemsopens a window to choose related items.

Note: Once you click Related Items, a message displays if there are no related items available for the ordered item.

Overview of Sales OrdersYou can enter, view, and update sales orders using the Sales Orders window. You can also enter returns using the Sales Orders window. You can order standard items, both shippable and non-shippable, and configurations using this window. You can also adjust pricing, assign sales credits, record payment information, attach notes, schedule shipments, query item availability, and make reservations, including selection of subinventories.

You can enter information in the Sales Orders window as you receive it. Order Management validates individual fields as they are entered. When you book an order,

Order Capture 2-9

Order Management validates to ensure that all required fields have values, that configurations are complete, and so on. After an order has been booked, it becomes eligible for the next step in its workflow.

For orders that you intend to source externally (drop shipments), you can use all aspects of standard sales order functionality. The source type at order entry determines whether an order will be fulfilled from inventory or by an external supplier.

For country-specific information, please see the appropriate country-specific user's guide.

Sales Order Header Level

Defining Sales Order Main and Other Header Information, page 2-22

Sales Order Lines Level

Defining Sales Order Line Item Main Information, page 2-30.

Defining Sales Order Line Pricing Information, page 4-15.

Defining Sales Order Line Shipping Information, page 11-1.

Defining Sales Order Line Addresses Information, page 2-29.

Defining Sales Order Line Return Information, page 2-98.

Defining Sales Order Line Services Information, page 12-81.

Defining Sales Order Line Release Management Information, page 12-87.

Sales Orders Tools Menu, page 2-21.

Copying Orders, page 6-32.

Order Import, page 2-108.

Sales Orders Customization, page 2-9

Sales Orders CustomizationYou can customize the appearance of the Sales Orders window to meet your needs. All order and line blocks including the Find window are designed as folder blocks. You have the ability to hide, show or change the appearance of your folders. See: Customizing the Presentation Data, Oracle Applications User's Guide.

Allowed Customizations

You can choose from these possible customizations.

Hide an item (text item, check box, pop list, option group)

Note: If you intend to display a currently hidden field within the Sales Orders Header region window (single row folder blocks), you should first choose to hide a field currently displayed. Within a single-row

2-10 Oracle Order Management User's Guide

folder block, the Show field operation places the new field under the current field where the cursor is located.

Note: In a multi-row folder blocks, the field is placed next to the field where the cursor is positioned when show field operation is performed.

Note: If Show field operation is performed from a fixed region of the Sales Order Lines window you will receive a error message informing you that no additional fields are available for display. Additionally, do not hide any item required for entry or booking of orders that is not defaulted. For example, do not hide the quantity field.

Display additional data items (fields)

Resize an item

Resequence an item

Edit boilerplate labels

Data items available for displayThe following tables display additional data items (fields) that you can choose to display within the Sales Order Header and Lines window.

Note: The values you see within the Show Field pop up list for each Tab region is based upon the current fields displayed for the current folder. Sales Order Header Main Tab.

Sales Order Header Main TabBelow lists all additional data items available for the seeded (default) Sales Order Header Main Tab folder.

Agreement

Bill To

Bill To Address3

Bill To Address4

Bill To Contact

Order Capture 2-11

Bill To Customer

Bill To Customer Number

Conversion Date

Conversion Type

Customer Location

Deliver To

Deliver To Address1..5

Deliver To Contact

Deliver To Customer

Deliver To Customer Number

Deliver To Location

Discount

E-Mail

GSA

On Hold

Operating Unit

Order Source

Order Source Reference

Pending Amount

Prepaid Amount

Pricing Date

Request Date

Return Reason

Sales Channel

2-12 Oracle Order Management User's Guide

Ship From Location

Ship To

Ship To Address3

Ship To Address4

Ship To Contact

Ship To Customer

Ship To Customer Number

Shipment

Tax Handling

Terms

Transaction Phase

User Status

Note: