easwer_sv v1.0

Profile Summary Senior Manager - Application Support Easwer has about 11 years of IT experience with expertise on SAP Application Maintenance Services (AMS) Pre-sales (solutionin ) ! "elivery # $e is also well conversant with Service Intro%uction an% Service Transition# $e is currently responsible for I&ple&entin Manae% Services 'ra&ewor for all the accounts across ipro un%er the Service*+T fra&ewor# Service*+T fra&ewor inclu%es best practices in %elivery of AM pro,ects ITI. processes an% Auto&ation# /esi%e current Manae% Services role Easwer has %riven service intro%uction an% Transition in varie% scenario for accounts lie Support to Support an% Pro,ect to Support across verticals Easwer has pre-sales experien ce on respon%in to 0'xs with a specialie% focus on SAP base% solutions Easwer has also supporte% 0'xs with responsibilities such as pre-/A'2 ! /A'2 client 3+2 interactions esti&ation pricin ! authorin the response# $e has extensive experience in enain with en% clients to present AMS solutions %ue-%ilience activities an% or%erly sales han%over to %elivery# Easwer is proficient in %esi nin ! execu tin AMS %eliv ery &o%els which reflect var iou s levers of operational efficiency such as offshorin an% %elivery excellence# $e has %eep un%erstan%in of various pric in &o%els in context of annu ity base % serv ices4 han%s-on exp erience in %eve lopi n co&&ercial &o%els such as ticet base% pricin fixe% fee pricin an% T!M rate car%s# Easwer is ipr o5s Pro,ect Mana er Aca%e&y 3ertifie% ITI. 67 an% SAP Sale s 3ertifie % IT Ser vice Manaer with %o&ain nowle%e in the Supply 3hain processes his focus is on Application Maintenance an% Supp ort (AMS) Solu tion in an% Service Intr o%uc tion8 Transition an% has a cons i%erable ras p on tren%s evolvin in enterprise AM space# Work Experience (10 Years 8 Month) Wipro Technologies Senior Manaer 9 Application Support (Oct ’06 – till date) Senior Manager - Application Management Services (AMS) 'ro& :anuary ;<1= 0esponsibilities .ea%in the a%option of Manae% Services fra&ewor for accounts across ipro un%er the u&brella of Service*+T fra&ewor this involves a%option of /est practices Processes an% Auto&ation (Tools) for Application Support ! Pre-Sales Analytics an% AMS 3o ntinuous I&p rove&ent# 3urrently worin for Enery ! 3onstruction Ma,or whose support scope enco&passes Infrastructure Applications an% /P2 tracs Tea& Sie > =?< 'TE5s (1=< 'TE@s for IT2-Infra an% Apps) Service Transition Manager for 3itiban Sinapore fro& :uly ;<17 9"ece&ber ;<17 0esponsibilities • APA 3 EMEA an% .A T AM Tea& 3onsoli%ation- Move&ent fro& Staff Au&entati on to 3o-So urcin Mo %el • *ew tea& 2nboar%in Transition for Pro%uct nowle%e ap an% new applications oin live to Support tea& • Move&ent to Manae% Services Mo%el • Tea& Sie > ;1< 'TE5s S..Eas!er " PM#" $%$& ' B.E (Mechanical), MBA (NITIE) B1-C;?BDD7; [email protected], Bangalore

Documents

easwer_sv v1.0