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O c t / P e r i o d 8 2 0 1 2 - 1 3
D o m e s t i c N o i s e C o m p l a i n t s : A v e r a g e t i m e ( h o u r s ) b e t w e e n c o m p l a i n t a n d s i t e v i s i t ( A n t i s o c i a l B e h a v i o u r A c t )
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A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 0 . 8 0 . 8 0 . 8 0 . 6M a y 0 . 8 0 . 9 0 . 9 1 . 1J u n 0 . 9 0 . 7 0 . 7 1 . 0J u l 0 . 6 0 . 7 1 . 0 0 . 5A u g 0 . 6 0 . 7 1 . 0 1 . 3S e p 0 . 7 0 . 6 1 . 4 0 . 5O c t 0 . 6 0 . 8 1 . 0 0 . 8N o v 0 . 5 0 . 9 0 . 9D e c 0 . 8 0 . 8 0 . 9J a n 0 . 7 0 . 9 0 . 9F e b 0 . 5 0 . 8 0 . 9M a r 0 . 6 0 . 9 0 . 6
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I n d i c a t o r d r i v e n b y r e q u e s t s r e c e i v e d
I m p r o v e m e n t A c t i o nN o n e
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T r a d i n g S t a n d a r d s C o m p l a i n t s : P e r c e n t a g e o f c o n s u m e r c o m p l a i n t s c o m p l e t e d w i t h i n 1 4 d a y s .
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2 0
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4 0
5 0
6 0
7 0
8 0
9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 6 8 . 1 % 7 4 . 4 % 6 5 . 1 % 5 9 . 6 %M a y 6 6 . 2 % 7 8 . 8 % 5 2 . 2 % 9 0 . 2 %J u n 5 9 . 5 % 6 5 . 9 % 7 3 . 9 % 7 8 . 5 %J u l 6 2 . 3 % 7 8 . 0 % 6 9 . 4 % 7 4 . 6 %A u g 6 0 . 7 % 8 3 . 8 % 7 5 . 5 % 7 2 . 1 %S e p 6 8 . 0 % 7 7 . 1 % 5 8 . 8 % 7 8 . 9 %O c t 7 4 . 2 % 8 3 . 3 % 5 3 . 4 % 7 8 . 9 %N o v 6 9 . 4 % 8 2 . 4 % 6 8 . 9 %D e c 5 4 . 2 % 9 1 . 2 % 6 3 . 6 %J a n 6 4 . 5 % 8 1 . 6 % 8 4 . 1 %F e b 7 4 . 5 % 7 9 . 1 % 8 0 . 0 %M a r 8 0 . 2 % 7 4 . 0 % 6 6 . 7 %
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9 5 c o m p l a i n t s w e r e c o m p l e t e d d u r i n g O c t o b e r . O f t h e s e 7 5 w e r e c o m p l e t e d w i t h i n1 4 d a y s . A s s u c h , t h e p e r c e n t a g e o f c o n s u m e r c o m p l a i n t s c o m p l e t e d w i t h i n 1 4 d a y sw a s 7 8 . 9 % f o r t h e m o n t h o f O c t o b e r . T h i s i s a b o v e t h e t a r g e t f i g u r e . T h e s e r v i c e h a sb e e n d e a l i n g w i t h a h i g h e r n u m b e r o f c o m p l a i n t s , m a n y o f w h i c h a r e c o m p l e x , w h e nc o m p a r e d t o p r e v i o u s y e a r s . T h i s i n c r e a s e i s a t t r i b u t e d t o g r e a t e r f o o t f a l l a s a r e s u l to f t h e m o v e t o a n o f f i c e w i t h i n t h e t o w n c e n t r e .
I m p r o v e m e n t A c t i o nN o i m p r o v e m e n t a c t i o n i s p r o p o s e d a t t h i s t i m e .
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B e n e f i t A d m i n i s t r a t i o n : A v e r a g e t i m e t a k e n t o p r o c e s s n e w c l a i m s a n d c h a n g e e v e n t s .
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1 5
2 0
2 5
3 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 1 0 . 1 1 4 . 1 1 5 . 6 1 2 . 3M a y 1 4 . 0 1 0 . 5 1 7 . 1 1 6 . 2J u n 1 2 . 5 1 3 . 2 1 6 . 3 1 3 . 4J u l 1 4 . 9 1 2 . 1 1 3 . 2 1 7 . 5A u g 1 2 . 4 1 3 . 6 1 4 . 1 2 0 . 3S e p 1 4 . 2 1 8 . 1 1 5 . 7 1 8 . 6O c t 9 . 4 1 6 . 7 1 5 . 6 2 5 . 8N o v 1 3 . 1 1 5 . 6 1 5 . 8D e c 1 4 . 9 1 3 . 7 1 2 . 4J a n 1 2 . 3 1 6 . 3 1 7 . 3F e b 4 . 3 1 3 . 9 1 2 . 1M a r 1 0 . 9 1 1 . 9 9 . 9
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T h e m o v e t o t h e O p e r a H o u s e a l o n g w i t h a n n u a l l e a v e , s i c k n e s s a n d v a c a n c i e s h a v ea l l i m p a c t e d o n t h e s t a t i s t i c s .
I m p r o v e m e n t A c t i o nS t a f f w o r k i n g o v e r t i m e d u r i n g N o v e m b e r a n d 4 v a c a n c i e s f i l l e d , a l t h o u g h s t a f f w i l ls t i l l r e q u i r e t r a i n i n g .
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B e n e f i t A d m i n i s t r a t i o n : P e r c e n t a g e o f c l a i m s p r o c e s s e d a c c u r a t e l y .
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7 0
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9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 9 5 . 2 % 0 . 0 % 9 7 . 4 %M a y 9 7 . 9 % 0 . 0 % 9 7 . 5 %J u n 9 9 . 4 % 9 1 . 0 % 9 7 . 8 %J u l 9 7 . 6 % 9 6 . 2 % 9 8 . 6 %A u g 9 6 . 6 % 8 8 . 3 % 9 6 . 1 %S e p 9 8 . 6 % 9 3 . 6 % 9 8 . 7 %O c t 9 7 . 7 % 9 4 . 2 % 9 8 . 3 %N o v 9 3 . 7 % 9 4 . 0 %D e c 9 3 . 8 % 9 6 . 3 %J a n 9 0 . 0 % 9 8 . 9 %F e b 9 5 . 1 % 9 7 . 5 %M a r 9 3 . 1 % 9 7 . 0 %
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A c c u r a c y c o n t i n u e s t o b e g o o d .
I m p r o v e m e n t A c t i o n
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B e n e f i t A d m i n i s t r a t i o n : P e r c e n t a g e o f c l a i m s p r o c e s s e d w i t h i n 1 4 d a y s .
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A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 7 8 . 6 % 8 6 . 0 % 8 1 . 5 %M a y 8 8 . 7 % 8 0 . 0 % 8 2 . 4 %J u n 9 2 . 3 % 9 1 . 9 % 8 6 . 7 %J u l 9 4 . 4 % 8 5 . 8 % 7 0 . 9 %A u g 9 3 . 5 % 7 9 . 3 % 6 5 . 2 %S e p 8 9 . 1 % 7 9 . 1 % 7 1 . 9 %O c t 7 7 . 2 % 8 1 . 2 % 6 3 . 2 %N o v 8 2 . 4 % 8 5 . 0 %D e c 8 5 . 6 % 9 0 . 3 %J a n 8 0 . 1 % 8 1 . 2 %F e b 8 3 . 5 % 9 0 . 7 %M a r 7 7 . 9 % 7 9 . 9 %
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T h e m o v e t o t h e O p e r a H o u s e a l o n g w i t h a n n u a l l e a v e , s i c k n e s s a n d v a c a n c i e s h a v ea l l i m p a c t e d o n t h e s t a t i s t i c s .
I m p r o v e m e n t A c t i o nS t a f f w o r k i n g o v e r t i m e d u r i n g N o v e m b e r a n d 4 v a c a n c i e s f i l l e d , a l t h o u g h s t a f f w i l ls t i l l r e q u i r e t r a i n i n g .
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C o u n c i l T a x : P e r c e n t a g e o f C o u n c i l T a x r e c e i v e d .
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1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 1 0 . 8 % 1 0 . 8 % 1 0 . 8 % 1 1 . 8 %P e r i o d 2 1 9 . 7 % 1 9 . 8 % 1 9 . 8 % 2 0 . 4 %P e r i o d 3 2 8 . 2 % 2 8 . 4 % 2 8 . 4 % 2 9 . 2 %P e r i o d 4 3 7 . 0 % 3 7 . 1 % 3 5 . 9 % 3 8 . 0 %P e r i o d 5 4 5 . 0 % 4 0 . 8 % 4 0 . 9 % 4 5 . 3 %P e r i o d 6 4 9 . 7 % 5 3 . 7 % 4 9 . 7 % 5 4 . 2 %P e r i o d 7 5 8 . 7 % 5 8 . 7 % 5 8 . 6 % 5 9 . 5 %P e r i o d 8 6 7 . 9 % 6 7 . 8 % 6 7 . 7 % 6 8 . 6 %P e r i o d 9 7 6 . 8 % 7 6 . 9 % 7 6 . 6 %P e r i o d 1 0 8 5 . 4 % 8 4 . 0 % 8 3 . 7 %P e r i o d 1 1 9 1 . 0 % 9 1 . 1 % 9 0 . 7 %P e r i o d 1 2 9 1 . 8 % 9 2 . 6 % 9 2 . 4 %P e r i o d 1 3 9 4 . 1 % 9 4 . 2 % 9 4 . 3 %
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T h e t e a m a r e c o n t i n u i n g t o t a r g e t n o n p a y e r s e a r l y a n d i n v o l v i n g S h e r i f f O f f i c e r s a t a ne a r l i e r p o i n t , r e s u l t i n g i n a s l i g h t i m p r o v e m e n t i n t h e c o l l e c t i o n l e v e l c o m p a r e d t o t h i sp e r i o d l a s t y e a r .
I m p r o v e m e n t A c t i o n
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I n v o i c e s : P e r c e n t a g e p a i d w i t h i n 3 0 c a l e n d a r d a y s o f r e c e i p t .
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1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
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1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 8 7 . 8 % 8 5 . 1 % 9 4 . 1 % 9 0 . 0 %P e r i o d 2 9 3 . 6 % 8 8 . 4 % 8 2 . 4 % 9 0 . 0 %P e r i o d 3 8 6 . 5 % 8 6 . 2 % 8 2 . 4 % 9 2 . 9 %P e r i o d 4 8 1 . 4 % 8 2 . 0 % 8 8 . 6 % 8 8 . 6 %P e r i o d 5 8 8 . 2 % 8 6 . 1 % 8 4 . 3 % 8 7 . 1 %P e r i o d 6 8 0 . 1 % 8 5 . 1 % 8 6 . 9 % 9 1 . 7 %P e r i o d 7 7 5 . 6 % 8 8 . 5 % 8 9 . 7 % 9 1 . 3 %P e r i o d 8 8 2 . 9 % 8 3 . 2 % 9 1 . 2 % 9 4 . 5 %P e r i o d 9 8 7 . 6 % 8 5 . 8 % 8 7 . 9 %P e r i o d 1 0 6 3 . 8 % 8 9 . 8 % 8 6 . 6 %P e r i o d 1 1 4 7 . 0 % 7 1 . 5 % 7 5 . 0 %P e r i o d 1 2 8 5 . 1 % 8 6 . 7 % 9 2 . 9 %P e r i o d 1 3 8 2 . 2 % 8 8 . 1 % 9 3 . 4 %
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A v e r a g e b a c k l o g 1 . 2 5 d a y s N o n P E C O S a n d 1 . 5 d a y s P E C O S .
I m p r o v e m e n t A c t i o nC o n t i n u e t o m o n i t o r .
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A l l S t o c k : P e r c e n t a g e o f r e - l e t s w i t h i n 4 w e e k s .
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1 0
1 5
2 0
2 5
3 0
3 5
4 0
4 5
5 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 4 8 . 6 % 3 1 . 6 % 4 5 . 1 % 3 0 . 6 %P e r i o d 2 4 2 . 6 % 3 2 . 2 % 3 5 . 0 % 3 1 . 2 %P e r i o d 3 3 9 . 8 % 3 7 . 6 % 3 7 . 3 % 2 9 . 4 %P e r i o d 4 3 9 . 8 % 4 1 . 6 % 3 8 . 0 % 2 9 . 1 %P e r i o d 5 4 3 . 1 % 5 0 . 0 % 3 3 . 9 % 2 7 . 9 %P e r i o d 6 4 1 . 8 % 4 0 . 3 % 3 2 . 8 % 2 8 . 4 %P e r i o d 7 4 0 . 9 % 1 9 . 8 % 3 2 . 6 % 2 7 . 1 %P e r i o d 8 4 0 . 0 % 2 7 . 1 % 3 1 . 0 % 2 7 . 2 %P e r i o d 9 4 1 . 2 % 2 8 . 6 % 2 9 . 8 %P e r i o d 1 0 3 9 . 9 % 3 2 . 7 % 2 9 . 0 %P e r i o d 1 1 3 7 . 7 % 1 4 . 4 % 2 6 . 4 %P e r i o d 1 2 3 6 . 7 % 2 9 . 6 % 2 5 . 2 %P e r i o d 1 3 3 6 . 8 % 2 6 . 8 % 2 6 . 1 %
N a r r a t i v e
T h e p e r c e n t a g e o f p r o p e r t i e s r e - l e t w i t h i n 4 w e e k s i n 2 0 1 2 / 1 3 i s 2 7 . 2 % w h i c h i s b e t t e rt h a n t h e 2 0 1 1 / 1 2 y e a r e n d p e r f o r m a n c e o f 2 6 . 1 % b u t l o w e r t h a n t h e 2 0 1 0 / 1 1p e r f o r m a n c e o f 3 1 . 9 % a n d l o w e r t h a n t h e 2 0 1 2 / 1 3 t a r g e t o f 3 0 % . C u r r e n tp e r f o r m a n c e i s l o w e r t h a n t h e 2 0 0 9 / 1 0 y e a r e n d o f 3 6 . 9 % , t h e 2 0 0 8 / 0 9 y e a r e n df i g u r e o f 4 3 . 4 % a n d t h e 2 0 0 7 / 0 8 y e a r f i g u r e o f 4 6 . 3 % . A n a l y s i s i n d i c a t e s t h a t as i g n i f i c a n t p r o p o r t i o n o f r e - l e t s w h i c h m i s s e d t h e 4 w e e k t a r g e t w e r e r e - l e t i n 5 t o 8w e e k s ( 3 9 . 1 % ) . A f u r t h e r a n a l y s i s o f t h e 5 t o 8 w e e k b a n d s h o w s t h a t 1 2 . 9 % o fp r o p e r t i e s w e r e l e t i n 5 w e e k s , 1 3 . 1 % i n 6 w e e k s , 7 . 6 % i n 7 w e e k s a n d 5 . 6 % % i n 8w e e k s . A d d i t i o n a l w o r k w i l l b e u n d e r t a k e n t o r e t u r n a s i g n i f i c a n t p r o p o r t i o n o f t h ep r o p e r t i e s b e i n g r e - l e t i n 5 t o 8 w e e k s t o u n d e r t h e 4 w e e k t h r e s h o l d . Ar e c o n f i g u r a t i o n o f r e s o u r c e s t o c a r r y o u t v o i d r e p a i r s h a s b e e n p u t i n p l a c e . T h ea v e r a g e t i m e t o r e - l e t a C o u n c i l h o u s e i n E a s t A y r s h i r e i s c u r r e n t l y 6 5 d a y s c o m p a r e dt o 6 8 d a y s a t t h e e n d o f 2 0 1 1 / 1 2 , 6 0 d a y s a t t h e e n d o f 2 0 1 0 / 1 1 , 4 6 d a y s a t t h e e n d o f2 0 0 9 / 1 0 , 4 9 d a y s a t t h e e n d o f 2 0 0 8 / 0 9 a n d 4 8 d a y s i n 2 0 0 7 / 0 8 . C u r r e n t l y t h e a v e r a g er e - l e t t i m e i n C u m n o c k a n d D o o n V a l l e y a r e a i s 7 0 . 3 d a y s , i n t h e I r v i n e V a l l e y a n dB a l l o c h m y l e a r e a 6 7 . 8 d a y s , i n t h e K i l m a r n o c k C e n t r a l / S o u t h a r e a 6 2 . 7 d a y s a n d i n t h eK i l m a r n o c k N o r t h a r e a 6 4 . 9 d a y s .
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H o m e l e s s n e s s : N u m b e r o f p e o p l e a s s e s s e d a s h o m e l e s s o r p o t e n t i a l l y h o m e l e s s
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7 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 7 0 5 9 5 0 4 0P e r i o d 2 4 2 4 4 3 2 4 9P e r i o d 3 5 5 6 8 4 6 2 7P e r i o d 4 4 4 6 3 4 3 3 6P e r i o d 5 4 9 4 9 5 0 3 7P e r i o d 6 5 1 4 9 6 2 3 6P e r i o d 7 4 6 4 5 4 0 3 4P e r i o d 8 4 5 4 6 3 8 3 4P e r i o d 9 5 3 4 7 4 6P e r i o d 1 0 2 7 3 4 2 8P e r i o d 1 1 3 2 5 1 3 5P e r i o d 1 2 6 8 4 1 3 5P e r i o d 1 3 7 6 5 3 4 0
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T h e l e v e l o f h o m e l e s s a s s e s s m e n t s u n d e r t a k e n i s a f f e c t e d b y t h e l e v e l o fp r e s e n t a t i o n s t o t h e H o u s i n g O p t i o n s T e a m . I t s h o u l d b e n o t e d t h a t w i t h a l l c a s e sp r e s e n t i n g a s h o m e l e s s t h e r e i s a p r o c e s s t i m e l a g . C u m u l a t i v e h o m e l e s s a s s e s s m e n t si n 2 0 1 2 / 1 3 i s 2 8 4 . T h e a v e r a g e n u m b e r o f h o m e l e s s a s s e s s m e n t s i n 2 0 1 2 / 1 3 i s3 7 c o m p a r e d w i t h 4 2 i n 2 0 1 1 / 1 2 a n d 5 0 i n 2 0 0 1 0 / 1 1 . A l l c l i e n t s i d e n t i f i e d a s n o t b e i n gh o m e l e s s a t t h e t i m e o f p r e s e n t a t i o n a r e p r o v i d e d w i t h i n f o r m a t i o n a n d a d v i c e t op r e v e n t h o m e l e s s n e s s .
I m p r o v e m e n t A c t i o n
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H o m e l e s s n e s s : P e r c e n t a g e o f r e p e a t h o m e l e s s n e s s w i t h i n o n e y e a r
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A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 1 0 . 0 % 4 . 9 % 1 0 . 0 % 0 . 0 %P e r i o d 2 9 . 0 % 3 . 7 % 3 . 3 % 5 . 6 %P e r i o d 3 7 . 8 % 4 . 6 % 1 3 . 0 % 3 . 7 %P e r i o d 4 9 . 9 % 5 . 0 % 9 . 3 % 2 . 8 %P e r i o d 5 1 0 . 0 % 4 . 2 % 8 . 0 % 8 . 1 %P e r i o d 6 9 . 3 % 1 1 . 9 % 5 . 2 % 2 . 8 %P e r i o d 7 9 . 2 % 4 . 3 % 7 . 5 % 2 . 9 %P e r i o d 8 9 . 8 % 1 0 . 9 % 2 . 6 % 8 . 0 %P e r i o d 9 1 0 . 0 % 1 0 . 6 % 4 . 3 %P e r i o d 1 0 1 0 . 3 % 2 . 9 % 0 . 0 %P e r i o d 1 1 9 . 9 % 5 . 9 % 2 . 9 %P e r i o d 1 2 9 . 5 % 7 . 3 % 0 . 0 %P e r i o d 1 3 9 . 6 % 7 . 5 % 1 0 . 0 %
N a r r a t i v e
T h i s f i g u r e f l u c t u a t e s t h r o u g h o u t t h e y e a r a n d c a n b e a f f e c t e d d i s p r o p o r t i o n a l l y b y ar e l a t i v e l y s m a l l n u m b e r o f r e p e a t e d h o m e l e s s r e p r e s e n t a t i o n s . I n 2 0 1 2 / 1 3 t h e r e h a v eb e e n 1 4 r e p e a t h o m e l e s s c a s e s . T h e c u r r e n t c u m u l a t i v e r e p e a t h o m e l e s s r a t e i s 4 . 9 %T h e c u r r e n t c u m u l a t i v e r e p e a t h o m e l e s s f i g u r e i s l o w e r t h a n t h e 2 0 1 2 / 1 3 t a r g e t o f7 % . H o u s i n g t e a m s w i l l c o n t i n u e t o w o r k w i t h t e n a n t s r e c e n t l y h o u s e d t o e n s u r e t h a tt h e y a r e a b l e m a i n t a i n t h e i r t e n a n c i e s .
I m p r o v e m e n t A c t i o n
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R e p a i r s : P e r c e n t a g e o f h o u s i n g r e p a i r s c o m p l e t e d o n t h e f i r s t v i s i t .
Per
iod
1
Per
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Per
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Per
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9
Per
iod
10
Per
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11
Per
iod
12
Per
iod
13
0
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 9 4 . 6 % 9 3 . 5 % 9 6 . 2 % 9 6 . 3 %P e r i o d 2 9 4 . 6 % 9 2 . 8 % 9 5 . 4 % 9 6 . 4 %P e r i o d 3 9 4 . 0 % 9 2 . 4 % 9 5 . 0 % 9 7 . 1 %P e r i o d 4 9 4 . 8 % 9 3 . 1 % 9 4 . 9 % 9 3 . 7 %P e r i o d 5 9 3 . 9 % 9 2 . 9 % 9 4 . 6 % 9 5 . 0 %P e r i o d 6 9 5 . 2 % 9 3 . 6 % 9 4 . 5 % 9 6 . 1 %P e r i o d 7 9 4 . 7 % 9 4 . 9 % 9 4 . 2 % 9 6 . 0 %P e r i o d 8 9 4 . 2 % 9 2 . 8 % 9 5 . 8 % 9 5 . 3 %P e r i o d 9 9 3 . 7 % 9 3 . 0 % 9 5 . 9 %P e r i o d 1 0 9 6 . 2 % 9 4 . 7 % 9 5 . 9 %P e r i o d 1 1 9 4 . 0 % 9 3 . 5 % 9 4 . 9 %P e r i o d 1 2 9 4 . 4 % 9 3 . 6 % 9 4 . 5 %P e r i o d 1 3 9 2 . 7 % 9 3 . 2 % 9 4 . 6 %
N a r r a t i v e I m p r o v e m e n t A c t i o n
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L e i s u r e S e r v i c e s : N u m b e r o f v i s i t o r s t o a l l l e i s u r e f a c i l i t i e s
Per
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11
Per
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Per
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13
0
5 0 , 0 0 0
1 0 0 , 0 0 0
1 5 0 , 0 0 0
2 0 0 , 0 0 0
2 5 0 , 0 0 0
3 0 0 , 0 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
P e r i o d 1 2 6 , 8 2 2 1 7 , 0 8 6 2 6 , 9 6 8 1 8 , 2 3 2P e r i o d 2 1 4 6 , 1 0 7 2 0 0 , 7 9 6 2 0 6 , 9 5 3 2 2 9 , 5 5 4P e r i o d 3 1 4 0 , 1 0 6 1 9 7 , 2 8 4 2 1 3 , 2 3 3 2 3 0 , 8 5 4P e r i o d 4 1 4 6 , 8 6 8 2 0 6 , 6 9 9 2 2 5 , 3 4 1 2 4 6 , 7 1 1P e r i o d 5 1 6 9 , 7 2 9 1 9 1 , 1 5 1 2 1 1 , 9 1 8 2 5 1 , 4 9 9P e r i o d 6 1 5 4 , 8 8 3 2 0 5 , 5 7 8 2 0 6 , 3 6 4 2 2 8 , 6 7 4P e r i o d 7 1 5 2 , 0 3 7 2 0 0 , 1 3 9 1 9 9 , 4 2 5 2 3 4 , 5 7 7P e r i o d 8 1 8 0 , 2 4 5 2 3 1 , 3 8 5 2 2 1 , 0 1 0 2 5 3 , 0 6 0P e r i o d 9 1 6 6 , 3 2 0 2 1 9 , 5 3 1 2 2 7 , 3 9 0P e r i o d 1 0 1 2 6 , 0 8 8 1 5 9 , 8 1 5 1 6 7 , 2 2 1P e r i o d 1 1 1 3 5 , 3 3 5 1 8 1 , 1 2 6 2 0 6 , 0 4 2P e r i o d 1 2 1 6 8 , 5 4 6 2 1 4 , 4 6 0 2 3 5 , 5 0 3P e r i o d 1 3 2 1 0 , 3 3 8 2 3 9 , 4 0 9 2 4 5 , 5 5 9
N a r r a t i v e I m p r o v e m e n t A c t i o n
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S t r e e t L i g h t i n g : P e r c e n t a g e o f r e p a i r s c o m p l e t e d w i t h i n 7 d a y s .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 9 6 . 7 % 9 4 . 8 % 9 6 . 8 % 9 8 . 0 %M a y 9 6 . 9 % 9 9 . 1 % 9 9 . 5 % 9 7 . 8 %J u n 9 8 . 3 % 9 8 . 7 % 9 9 . 2 % 9 8 . 0 %J u l 9 9 . 8 % 9 8 . 7 % 9 6 . 0 % 9 7 . 8 %A u g 1 0 0 . 0 % 9 9 . 1 % 9 5 . 9 % 9 8 . 5 %S e p 9 8 . 4 % 9 9 . 6 % 9 5 . 8 % 9 5 . 0 %O c t 9 6 . 1 % 9 8 . 2 % 9 6 . 5 %N o v 9 8 . 8 % 9 9 . 5 % 9 7 . 4 %D e c 9 8 . 6 % 9 2 . 1 % 8 9 . 0 %J a n 9 8 . 9 % 9 8 . 0 % 9 7 . 8 %F e b 9 9 . 5 % 9 9 . 6 % 9 9 . 7 %M a r 9 8 . 9 % 9 5 . 8 % 9 9 . 8 %
N a r r a t i v e I m p r o v e m e n t A c t i o n
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P l a n n i n g A p p l i c a t i o n s : P e r c e n t a g e o f h o u s e h o l d e r p l a n n i n g a p p l i c a t i o n s d e t e r m i n e d w i t h i n t w o m o n t h s .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
2 0
4 0
6 0
8 0
1 0 0
1 2 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 6 4 . 3 % 7 8 . 8 % 3 5 . 3 % 3 7 . 5 %M a y 7 0 . 5 % 9 2 . 0 % 5 3 . 3 % 5 2 . 6 %J u n 7 7 . 8 % 8 3 . 3 % 7 3 . 7 % 8 0 . 0 %J u l 7 6 . 9 % 8 8 . 5 % 4 1 . 7 % 8 8 . 9 %A u g 4 6 . 7 % 8 6 . 4 % 4 6 . 0 % 9 2 . 9 %S e p 3 8 . 5 % 7 3 . 3 % 6 2 . 5 % 8 3 . 3 %O c t 5 1 . 9 % 9 6 . 3 % 5 2 . 0 % 8 3 . 3 %N o v 8 6 . 7 % 8 3 . 3 % 6 1 . 5 %D e c 7 8 . 3 % 1 0 0 . 0 % 1 0 0 . 0 %J a n 5 2 . 2 % 9 3 . 8 % 7 1 . 4 %F e b 7 3 . 6 % 1 0 0 . 0 % 3 6 . 4 %M a r 6 8 . 6 % 1 0 0 . 0 % 4 5 . 5 %
N a r r a t i v e
W h i l e t h i s r e u l t s m a i n t a i n s t h e s a m e h i g h p e r f o r m a n c e a s l a s t m o n t h s i g n i f i c a n t b a c ko f f i c e d e v e l o p m e n t w o r k i s o n g o i n g t o r a i s e t h e l e v e l s o f p e r f o r m a n c e w i t h i n t h e s et y p e s o f a p p l i c a t i o n s .
I m p r o v e m e n t A c t i o nC o n t i n u e w i t h c u r r e n t i m p r o v e m e n t p l a n t o c o n s i s t e n t l y i m p r o v e p e r f o r m a n c e t or a i s e t h e s t a n d a r d s w i t h i n t h e S e r v i c e .
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P l a n n i n g A p p l i c a t i o n s : P e r c e n t a g e o f n o n - h o u s e h o l d e r p l a n n i n g a p p l i c a t i o n s d e t e r m i n e d w i t h i n t w o m o n t h s .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 2 7 . 8 % 6 3 . 6 % 2 6 . 5 % 3 8 . 5 %M a y 4 4 . 6 % 4 5 . 5 % 2 7 . 5 % 4 5 . 0 %J u n 4 1 . 2 % 6 0 . 0 % 5 3 . 5 % 4 0 . 4 %J u l 4 6 . 5 % 5 0 . 0 % 5 5 . 0 % 5 5 . 3 %A u g 2 5 . 0 % 6 5 . 5 % 5 3 . 7 % 7 9 . 2 %S e p 1 7 . 6 % 4 8 . 5 % 4 7 . 4 % 4 2 . 3 %O c t 2 2 . 2 % 4 9 . 0 % 2 3 . 9 % 6 3 . 6 %N o v 5 0 . 0 % 4 3 . 5 % 4 1 . 9 %D e c 3 2 . 3 % 5 7 . 1 % 3 3 . 3 %J a n 4 0 . 0 % 5 8 . 3 % 2 4 . 2 %F e b 1 3 . 5 % 4 8 . 6 % 2 0 . 0 %M a r 7 2 . 5 % 5 5 . 2 % 3 8 . 5 %
N a r r a t i v e
W h i l e t h i s i s h i g h e r t h a n t h e p r e v i o u s m o n t h s i g n i f i c a n t b a c k o f f i c e d e v e l o p m e n t w o r ki s o n g o i n g t o r a i s e t h e l e v e l s o f p e r f o r m a n c e w i t h i n t h e s e t y p e s o f a p p l i c a t i o n s .
I m p r o v e m e n t A c t i o nC o n t i n u e w i t h c u r r e n t i m p r o v e m e n t p l a n t o c o n s i s t e n t l y i m p r o v e p e r f o r m a n c e t or a i s e t h e s t a n d a r d s w i t h i n t h e S e r v i c e .
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A t t e n d a n c e : P u p i l A t t e n d a n c e R a t e s .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 9 3 . 4 % 9 2 . 9 % 9 3 . 2 % 9 3 . 8 %M a y 9 3 . 6 % 9 3 . 0 % 9 3 . 2 % 9 3 . 5 %J u n 9 3 . 5 % 9 2 . 8 % 9 3 . 0 % 9 3 . 5 %J u l 0 . 0 % 0 . 0 % 0 . 0 % 0 . 0 %A u g 9 5 . 3 % 9 4 . 3 % 9 5 . 0 % 9 5 . 1 %S e p 9 4 . 2 % 9 4 . 7 % 9 4 . 8 % 9 4 . 7 %O c t 9 3 . 3 % 9 4 . 5 % 9 4 . 4 % 9 4 . 5 %N o v 9 3 . 4 % 9 4 . 0 % 9 4 . 4 %D e c 9 3 . 0 % 9 3 . 3 % 9 3 . 6 %J a n 9 2 . 8 % 9 3 . 1 % 9 3 . 7 %F e b 9 2 . 9 % 9 3 . 2 % 9 3 . 8 %M a r 9 2 . 9 % 9 3 . 2 % 9 3 . 6 %
N a r r a t i v e
A t t e n d a n c e f o r t h e m o n t h o f O c t o b e r w a s 9 4 . 5 % r a n g i n g f r o m 9 2 . 6 % i n s e c o n d a r ys c h o o l s t o 9 5 . 9 % i n p r i m a r y s c h o o l s . T h e s e f i g u r e s a r e i n l i n e w i t h s i m i l a r r e p o r t i n gp e r i o d s a n d r e f l e c t t h e p a t t e r n s o f a t t e n d a n c e o v e r t h e c o u r s e o f t h e s c h o o l s e s s i o n .
I m p r o v e m e n t A c t i o nS c h o o l s m u s t r e m a i n v i g i l a n t i n m o n i t o r i n g a t t e n d a n c e i n p a r t n e r s h i p w i t hp a r e n t s / c a r e r s .
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E x c l u s i o n s : N u m b e r o f e x c l u s i o n i n c i d e n t s .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
2 0
4 0
6 0
8 0
1 0 0
1 2 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 3 4 3 5 1 2 4 2M a y 9 7 7 2 8 3 6 4J u n 5 8 7 2 5 1 5 8J u l 0 0 0 0A u g 2 8 4 2 5 0 3 6S e p 8 4 8 5 5 8 8 6O c t 5 6 5 2 7 8 9 0N o v 8 6 1 1 5 1 0 4D e c 4 9 4 1 5 4J a n 8 5 1 0 3 8 8F e b 6 8 5 6 7 8M a r 1 3 7 7 7 8 4
N a r r a t i v e
E x c l u s i o n s i n O c t o b e r s t a n d a t 9 0 , t h e h i g h e s t f i g u r e i n 5 y e a r s , t h i s i s a l s o t r u e o fE x c l u s i o n s p e r 1 0 0 0 w h i c h s t a n d a t 5 . 6 .
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C h i l d r e n R e p o r t e r : P e r c e n t a g e o f r e p o r t s s u b m i t t e d t o S C R A b y t h e d u e d a t e .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
1 0 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 1 7 . 3 % 8 2 . 5 % 5 4 . 8 % 7 6 . 5 %M a y 2 3 . 9 % 6 4 . 0 % 5 2 . 6 % 6 3 . 3 %J u n 2 2 . 6 % 4 5 . 0 % 5 2 . 4 % 6 8 . 6 %J u l 4 2 . 9 % 6 9 . 0 % 4 8 . 4 % 9 1 . 4 %A u g 1 6 . 7 % 6 0 . 5 % 6 8 . 8 % 6 7 . 5 %S e p 4 7 . 6 % 3 1 . 8 % 6 3 . 6 % 8 7 . 0 %O c t 3 7 . 5 % 6 3 . 0 % 8 4 . 9 % 8 9 . 3 %N o v 4 6 . 9 % 7 6 . 7 % 9 1 . 0 %D e c 4 1 . 9 % 8 4 . 0 % 7 8 . 1 %J a n 4 5 . 7 % 8 1 . 0 % 7 9 . 0 %F e b 3 3 . 3 % 9 5 . 2 % 7 4 . 0 %M a r 5 8 . 5 % 6 1 . 5 % 6 8 . 0 %
N a r r a t i v e I m p r o v e m e n t A c t i o n
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H o m e c a r e : P e r c e n t a g e o f h o m e c a r e c l i e n t s a g e d 6 5 + r e c e i v i n g P e r s o n a l C a r e .
Apr
May Ju
n
Jul
Aug
Sep O
ct
Nov
Dec Ja
n
Feb
Mar
0
2 0
4 0
6 0
8 0
1 0 0
1 2 0
A c t u a l ( 2 0 1 1 ) A c t u a l ( 2 0 1 2 )
P e r i o d 2 0 0 9 / 1 0 2 0 1 0 / 1 1 2 0 1 1 / 1 2 2 0 1 2 / 1 3
A p r 9 5 . 5 % 9 7 . 0 % 9 7 . 9 % 9 9 . 0 %M a y 9 5 . 9 % 9 7 . 6 % 9 8 . 0 % 9 9 . 0 %J u n 9 5 . 8 % 9 7 . 7 % 9 7 . 8 % 9 9 . 0 %J u l 9 5 . 9 % 9 7 . 7 % 9 8 . 2 % 9 9 . 0 %A u g 9 5 . 9 % 9 7 . 5 % 9 6 . 8 % 9 9 . 0 %S e p 9 5 . 9 % 9 7 . 8 % 9 8 . 1 % 9 9 . 0 %O c t 9 6 . 4 % 9 7 . 8 % 1 0 0 . 0 % 9 9 . 0 %N o v 9 6 . 6 % 9 7 . 7 % 9 8 . 0 %D e c 9 6 . 6 % 9 7 . 8 % 9 8 . 0 %J a n 9 6 . 6 % 9 7 . 6 % 9 8 . 0 %F e b 9 6 . 6 % 9 7 . 8 % 9 9 . 0 %M a r 9 7 . 0 % 9 8 . 2 % 9 8 . 5 %
N a r r a t i v e I m p r o v e m e n t A c t i o n
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