EASE VFO Preordertraining.centurylink.com/.../html/Documents/EASE_VFO… · Web viewStep Action 1 With the Order List in view, roll your cursor over the Preorder tab and select New

EASE LSR VFO Preorder

New Preorder Preorder is an option that provides address validation, customer service

inquiry and telephone listing information.

To help insure order accuracy, address validation may be required when submitting certain order types. Address validation can be accomplished:

By selecting New from the Preorder tab drop-down menu By clicking the Validate link located in the SVC ADDR GRP section on

the EU form of the LSR while entering an order.

Preorder—Preorder tab

Preorder—Validate Link within the Order

Continued on next page

EASE VFO Preorder, Continued

EASE VFO Preorder New Version 2, February 2011© 2011 CenturyLink, Inc. All rights reserved.

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Preorder—Preorder Tab

Take the following steps to do a preorder from the Preorder tab in EASE VFO.

Step Action1 With the Order List in view, roll your cursor over the Preorder

tab and select New from the drop-down menu.

Result: The Preorder Initiation screen appears.

2 Type a tracking ID in the TXNUM field or use the pre-populated ID.

Note: This can be up to twenty-five alpha, numeric, or alpha-numeric characters.

3 Select EMBQ from the drop-down menu of the Trading Partner field if necessary.

Note: No action is necessary in the Service Center field as it pre-populated



Preorder—Preorder Tab (continued)

Step Action


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4 Use the table below to determine the next step.

If ThenPreordering an address Select A-Address Validation

from the TX TYPE drop-down.

Preordering customer service information on a CenturyLink or your customer’s working telephone number or circuit

Select E-Customer Service Information from the TX TYPE drop-down.

Preordering directory listing information on a CenturyLink or your customer’s listing telephone number

Select T-Listings for Telephone Number from the TX TYPE drop-down.

5 Click the Initiate button.

Result:

The Address Validation response displays. Press the Ctrl button with while clicking the following link to view— #Exhibit 1—Address Validation Screen

or

The Customer Service Information response displays. Press the Ctrl button while clicking the following link to view— #Exhibit 2—Customer Service Information Screen

or

The Listings for Telephone Number response displays. Press the Ctrl button while clicking the following link to view—#Exhibit 3—Listings for Telephone Number Screen)



Preorder Tab Steps (Continued)

Step Action


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6 Use the following table to determine the next step.

If ThenDoing a preorder on a CenturyLink address and you are on the Address Validation screen

.

a. Type the CCNA in the CCNA field.b. Type Embarq in the TPID field.c. Select A-New inquiry from the TXACT drop-

down.d. Type the OCN in the CC field.e. Type the address including city, state, and zip

code in the SVC_ADDR_GRP section.f. Click the Submit button.

Press the Ctrl button and click the link to view an example of the results and messages—#Exhibit 4—Preorder Results for Address Validation

Note: There is a Glossary on the last page of this document that provides the SVC_ADDR_GRP section field names and definitions.

Doing a preorder on either a CenturyLink or your working telephone and you are on the Customer Service Information screen

a. Type the CCNA in the CCNA field.b. Type Embarq in the TPID field.c. Select A-New inquiry from the TXACT drop-

down.d. Type the OCN in the CC field.e. Type the state abbreviation in the STATE

field.f. Select Y in the AGUATH field to indicated

that you are authorized to receive CSI recordsg. Type a working telephone number in the

WTN field (do not use spaces or dashes) or if inquiring on a circuit, type the circuit number in the ECCKT field.

h. Click the Submit button.

Press the Ctrl button and click the link to view an example of the results and messages— #Exhibit 5—Preorder Results for Customer Service Information



Step 6, continued

Step Action


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6 If ThenDoing a preorder on either a CenturyLink or your directory listing telephone and you are on the Customer Service Information screen

a. Type the CCNA in the CCNA field.b. Type Embarq in the TPID field.c. Select A-New inquiry from the TXACT

drop-down.d. Type the OCN in the CC field.e. Type the state abbreviation in the STATE

field.f. Type the listing telephone number (with no

dashes or spaces) in the LTN field located in the DLI_REQ_INFO section.

g. Click the Submit button.

Results: The preorder query is initiated and the results display on the Results tab.

Press the Ctrl button and click the link to view an example of the results for a residential listing messages— #Exhibit 6—Preorder Results for Residential Listing Telephone Number . Press the Ctrl button and click the link to view an example of the results for a business caption listing— #Exhibit 7—Preorder Results for Caption Business Listing Telephone Number.



Preorder—Preorder Tab (continued)

Step Action


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7 Use the following table to determine the next step.

If ThenThe preorder is a success You can:

Click the Save button to save the preorder.

Click the Printable Version button to view and print the preorder.

Click the Close button to exit.

Note: The preorder record is not saved if you close without saving first.

The preorder is not a success

You can:

Click the Change button to try the preorder again.

Click the Save button to save the preorder.

Click the Printable Version button to view and print the preorder.

Click the Close button to exit.

Successful Preorder

Once a preorder is successful you may want to proceed to order initiation. When preordering a CenturyLink telephone number you may wish to copy and paste service and equipment codes from the preorder into the RS page Feature section of your order.



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Complex Address Inquiries

Overview Complex Address inquiries can be entered using the Additional Address Information and Location designator fields. Enter the minimum required address inquiry fields plus the Additional Address and Location Designators—For example:

Additional Address Information and Location Designators:

Field Name Field FunctionAAI Complex address name.LD1 Description types: UNIT, APT, ROOM, RM, FL,

FLR, BLDG, STE, COMM.LV1 The value associated with the Description Type.

For example: 1, 100, etc.

Note: The LD description type can be placed in any LD1, LD2, or LD3

field. The associated value will be placed in the corresponding LV1,

LV2, or LV3 field.

Complex Address with AAI, LD1 and LV1 Populated:




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Preorder—Validate Button

While entering an order, a validation of a CenturyLink address can be initiated by clicking the Validate link next to the CFA field or the Address Detail section as shown below.

Validating the address

After clicking the Address link, the Results tab is displayed (the Inquiry tab of the LOCATION_INQUIRY) is bypassed. The IRM field of the Results screen allows you to identify whether or not a CenturyLink address is valid.

EASE VFO Preorder Exhibits and Response Messages

Exhibit 1—Address Validation Screen


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Exhibit 2—Customer Service Information Screen


EASE VFO Preorder Responses and Exhibits, Continued

Exhibit 3—Listings for Telephone Number Screen


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Exhibit 4—Preorder Results for Address Validation


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IRM Responses for Address Validation

Following are the possible IRM field responses that may be seen when doing a preorder on a CenturyLink address.

Message ActionThe address parameters are too general. Please be more specific.

Enter specific address data.

Server not available. Zip code or requested name was not recognized.

Zip code incorrect, please verify, correct and resubmit.

Address is valid on SIG and WILSERV.

None – address validated successfully.

Address is valid on SIG, however, WILSERV cannot verify address.

None – address validated in SIG.

Unable to get data from IMS. Please try again later.

IMS down, please try again later.

Multiple complex addresses – Enter complex name.

Please verify and enter complex name in AAI field.

Note: If the IRM response does not indicate a valid address, click the Change button and change the address information accordingly.


Exhibit 5—Preorder Results for Customer Service Information


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This section displays the responsible party for the CenturyLink billing

This section displays the service address information.

This section displays the current listing name.

This section displays the current services and features.

Above the number of services and features on the WTN are shown. When the blue arrows are clicked the different features appear in the FEATURE DETAIL SECTION the left.

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Error responses for Customer Service Information

Following are the possible EAS_Error responses that may be seen when doing a preorder for customer service information.

EAS_Error Response DefinitionPhone number has no active account.

No records are found as the telephone number provided is not active.

WTN does not match your Company Code

Account belongs to another CLEC company.

Preorder failed – TN can not be found for state selected

Occurs if the wrong state was entered – or if the telephone number is part of an Embarq major account.

Note: If a CenturyLink WTN entered is not the main billing number, an error will not occur, however, no features or services will display. The main telephone number will display in the ATN field in the CSI RESP section.

When the main telephone is entered in the WTN field all associated telephone numbers (ATNS) appear on the preorder in the feature detail section.



Exhibit 6—Preorder Results for Residential Listing Telephone Number


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Exhibit 7—Preorder Results for Caption Business Listing Telephone Number


This section shows the LTN that was preordered and the Main telephone number if applicable.

This section shows the Directory name and yellow page heading if applicable.

This section shows how the listing appears in the telephone directory.

When a telephone number is part of a caption, the entire caption is displayed. It is possible that you may have to look through several listings to find the information for the specific preordered telephone number.

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Glossary

Address Details section

There are certain fields required in the Address Details section for any order that contains an address. The minimum entries in the Address Details section are:

SANO = House Number SASN = Street Name CITY STATE (must be in all capital letters) ZIP CODE

Following are the other fields that could possibly be required in the Address Details section of the order depending on the address.

Address Field DefinitionAFT (Address Format Type) Identifies the format of the address being supplied

Valid Entries: A = Rural route and/or box numberB = UnnumberedC = Provider Assigned house numberD = DescriptiveE = Provisioning Address

SAPR (Service Address Number Prefix)

Identifies the prefix for the address number of the service address

SASF (Service Address Number Suffix)

Identifies the suffix for the address number of the service address

SASD (Service Address Street Directional Prefix)

Identifies the street directional prefix for the service address—for example, N = North, S = South, E = East, W = West, etc

SATH (Service Address Street Type)

Identifies the thoroughfare portion of the street name of the service address—for example, LN = Lane, BLVD = Boulevard, ST = Street, etc



This section shows how many listings in the state are associated with the caption. Clicking on the blue arrows allows movement from one listing to the other.

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Glossary, Continued

Address Details section (continued)

Address Field DefinitionSASS (Service Address Street Directional Suffix)

Identifies the street directional suffix for the service address—for example, N = North, S = South, E = East, W = West, etc

Note: The SASS is different than the SASD. The SASS is when the directional comes after the street name—for example, Main St West.

LD1 (Location Designator 1) Identifies additional specific information related to the address—for example, building, floor, unit, or room

LV1 (Location Value 1) Identifies the value associated with the LD1 of the addressLD2 (Location Designator 2) Identifies additional specific information related to the

address—for example, building, floor, unit, or room LV2 (Location Value 2) Identifies the value associated with the LD2 of the addressLD3 (Location Designator 3) Identifies additional specific information related to the

address—for example, building, floor, unit, or room LV3 (Location Value 3) Identifies the value associated with the LD3 of the address

Complex Addresses

Complex address inquiries can be entered using the Location Designator fields. You must populate the minimum required address inquiry fields plus the location designators if applicable as follows:

LD1 – Enter description types—for example, UNIT, APT, ROOM, RM, FL, FLR, BLDG, or STE

LV1 – Enter the value associated with the description type—for example,

100, 1, or 36

The LD description type can be placed in any Location Designator field—LD1, LD2, or LD3 and the associated value is placed in the correspondingLV1, LV2, or LV3 fields.


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