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EarthLink BusinessIT Services
EarthLink Business IT Services Snapshot
• Comprehensive IT services portfolio
− Data center, virtualization, IT security, applications, support
• Integrated with EarthLink voice and data networks
• Hosted in SAS 70 Type II audited data centers
• Small business to enterprise customers
• Deep industry expertise
− Retail, healthcare, finance, transportation, manufacturing,
government
Lots of hype surrounding cloud, managed services, and virtualization…
48 percent of U.S.-based organizations plan to increase their adoption of managed services from outside providers. – Gartner
By 2012, 20% of businesses will own no IT assets.
– Gartner
SMB customers will spend $50 billion on cloud services in the next two years. – AMI Partners
In 2012, 80% of new commercial enterprise apps will be deployed on cloud platforms. – IDC
…but how can these services help your business?
65% of SMBs…plan to make maintaining or implementing server virtualization a “critical” or “high” priority throughout 2011. – Forrester
Empower your business•Lower upfront capital resources•Simplify IT management•Reduce staff burden•Rapidly scale up and down
Empower your business•Lower upfront capital resources•Simplify IT management•Reduce staff burden•Rapidly scale up and down
The business value of cloud and managed services
Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff to focus on strategic initiatives
Reduce your risk•Proactive monitoring and maintenance•Secure, compliant data center operations, with 99.999% uptime•Certified security experts•Verifiable disaster recovery
Reduce your risk•Proactive monitoring and maintenance•Secure, compliant data center operations, with 99.999% uptime•Certified security experts•Verifiable disaster recovery
But executing a comprehensive strategy can be time consuming and complex
Virtualization, cloud, managed services, SaaS, PaaS, IaaS….How do I assess the many options?
How do I transition without disruption to my business?
How do I evaluate the ROI, cost, and business impact? What IT resources and
skills will we need?
How do I keep pace with changing technology and business needs?
How do I ensure security and compliance with regulation?
Simplify the complex with EarthLink Business
A comprehensive approach that enables you to efficiently leverage IT to solve business challenges.
IT experts as partners
IT and security experts as trusted
advisors, from strategy to
deployment and maintenance.
IT experts as partners
IT and security experts as trusted
advisors, from strategy to
deployment and maintenance.
Secure, reliable operations
Fault tolerant, SAS 70 Type II enterprise-class
data centers with 24/7/365 monitoring and
99.999% uptime.
Secure, reliable operations
Fault tolerant, SAS 70 Type II enterprise-class
data centers with 24/7/365 monitoring and
99.999% uptime.
Integrated IT, voice, and data
services
Flexible services customized to
business needs, and the convenience of a
single provider.
Integrated IT, voice, and data
services
Flexible services customized to
business needs, and the convenience of a
single provider.
Proven IT and security expertise
CISSP® & CISA certified security professionalsThe globally recognized standard for information security professionals
VMware vCloud Powered hosted serviceEarthLink Business is one of the first service providers to deliver these capabilities
SAS 70 Type II auditedIn-depth audit of internal controls and processes, supporting security and compliance
Over 3,000 IT deployments across key industriesIncludes solutions to support compliance requirements such as PCI, HIPAA, and GLBA
“With EarthLink monitoring, protecting our data, and hosting our applications 24/7, it frees me to focus on growing the business. I have a real trust in the services they provide.”
EarthLink’s solution:•Secure private cloud for medical application/patient medical records•Hosted email•Managed services•Data backup & recovery
Case study: Global Health Products
Data Center Services
Colocation
Virtualization Services
Cloud Hosting
Dedicated Server
Disaster Recovery
Web Hosting
Application Services
Secure Email
Archiving and Encryption
Collaboration, Database
Secure File Transfer Portal
Security Services
Network and Cloud
Endpoint and Device
Compliance and Enhanced Monitoring
Business Continuity/Disaster Recovery
Support Services
Managed IT
Remote Tech Care (1H 2012)
Connectivity Services
MPLS, Voice, and Data
Support
Security
Data Center
Connectivity
Application
Virtualization
Flexible, layered services to meet the needs of small to large businesses.
IT Services Product Portfolio
Features:
• Tier 4 and 3 data centers, SAS 70 Type II audited with a 99.999% uptime guarantee
• Scalable infrastructure based on need
• Secure operations with 24/7/365 monitoring, monitored access, employee background checks
• High reliability with redundant cooling, power, filtering, and interconnected (10G) networks
• Business mobility with secure access from anywhere
Data Center Services
Ensure secure, reliable operations without the burden of data center maintenance.
Services:
•Colocation
− Managed or unmanaged
− ¼, ½, or full cabinet
Services:•Cloud Hosting
•Dedicated Server
•Disaster Recovery
•Web Hosting
Virtualization Services
Features:•EarthLink virtualization experts supporting
strategy to deployment and maintenance •Server consolidation, reducing costs of
hardware, power, and footprint•Rapid remote provisioning of desktops and
servers•High availability with virtual and physical
disaster recovery solutions and 24/7/365
support
Cut costs with server consolidation while improving agility and control.
Services:•Secure EmailMS Exchange 2010 or Zimbra XWAEmail EncryptionEmail Archive
•CollaborationMicrosoft SharePoint
•DatabaseMicrosoft SQL 2008
•Secure FTP Portal
Application Services
Features:
•Pay-as-you-go services, eliminating upfront capital costs
•Improved mobility with anytime, anywhere access from any device
•Seamless migration, patching, upgrades, and 24/7/365 support
•Disaster recovery for complete backup, testing, and automated failover and recovery
Secure, reliable “anywhere” access to email and business applications, at a lower cost.
Services:
•Network and Cloud SecurityManaged Firewall, Secure Remote Access
•Endpoint and Device SecurityAsset Management, Laptop Security, Email Antivirus/Antispam, Email Encryption, Email Archive
•Compliance/Enhanced Monitoring
•Business Continuity/Disaster RecoveryRemote Data Protection, Data Vaulting
Managed Security Services
Features:
•Flexible services, on-premises or cloud
•Integrated risk management across IT
and voice/data networks
•CISSP & CISA-certified security
professionals
•Industry expertise & documented security
policies/procedures to support compliance
•24/7/365 monitoring, alerts, and support
Leverage certified security experts to assess and mitigate risk.
Features:
• Refocus IT staff on strategic initiatives by offloading the hassles of day-to-day support
• Improve security and reliability by staying current with patches/upgrades
• Reduce downtime with 24/7/365 monitoring, rapid response times, and seamless failover and recovery
Managed Support ServicesFree your IT staff to focus on more strategic initiatives.
Note: Bronze service is standard with managed colocation, managed application, and virtualization services.
Services:
Managed Support− Bronze: Network, power, hardware
support− Silver: Add monitoring, emergency
support− Gold: Add OS, AV support− Platinum: Add DB, tuning, security
assessmentRemote Tech Care – Available 1H 2012
Performance• High speed fiber network between all
locations
Security• Private MPLS extending from the
customer to EarthLink data centers
Reliability• Redundant, standardized storage area
network (SAN)• Hardware-based SAN replication
between sites for data and applications• Disaster recovery offering with Site
Recovery Management (SRM)
14
Secure, fully redundant data centers, connected by a nationwide private network
Can EarthLink Business help you to…
• Leverage virtualization to reduce costs and improve agility?
• Assess and mitigate security and compliance gaps?
• Upgrade to new, more secure, mobile business applications without the upfront capital costs?
• Free up IT resources for strategic initiatives by offloading day-to-day maintenance?