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EACOM VIP300 training presentation
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EACOM VIP300 IP Phone TrainingEACOM VIP300 IP Phone TrainingEACOM VIP300 IP Phone TrainingEACOM VIP300 IP Phone Training
11/14/200811/14/2008
AgendaAgenda
MARKET OVERVIEWMARKET OVERVIEWMARKET OVERVIEWMARKET OVERVIEW
SOLUTION FAMILYSOLUTION FAMILYSOLUTION FAMILYSOLUTION FAMILY
FUNCTION IN DETAILSFUNCTION IN DETAILS
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Business Customers ConcernsBusiness Customers Concerns
Growth Cost FunctionGrowthFuture growth
requires integration of voice video and web
CostEver-increasing
communication cost
FunctionEffectively communicate
with customers and partners, internal voice, video and web management operation
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EVS3040/3080 Target MarketEVS3040/3080 Target Market• Telephone
Marketing• Customer Support
• Chained Business• Outsourcing• Transportation • Customer Support
• Hotline• Command and
Dispatching Center
• Transportation
Business Model
Functionality Requirement
Size Consideration
Customization Demand
• Small and Middle sized Business
• Clinic• Hospital
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Main Factors Affects VoIP DeploymentMain Factors Affects VoIP DeploymentService Quality
Reliabilities – VoIP has yet to prove as reliable as plain phone systemComplexities – traditional IP PBX has to integrate different components from different vendors, e.g. media gateway, SIP server, voice mail, conference bridge, IP phone, conference phone,
Asterisk like PC based system is prone to various of mis-configurations and system failuresVoice Quality is ChallengingVoice Quality is Challenging
LAN QoS – virus, wiring quality, room qualityWAN QoS – broadband bandwidth, packet loss, jitter buffer, Gateway Voice Quality– reliability voice qualityGateway Voice Quality reliability, voice qualityIP Phone – compatibility issues, interoperability issues, low cost usually means low quality.
Cost Advantage
CapEx is significantly higher than analog PBX basic configuration 4 5 times more than analog IP PBXCapEx is significantly higher than analog PBX — basic configuration 4-5 times more than analog IP PBX with similar functionsHigher OpEx – requires VoIP hardware, software, network expertHigher integration cost – installation, setup and technical support are expensive.g g , p pp p
Limited Functionalities
Open source system has poor performance, proprietary system has poor interoperability Application development is complicated and expensive for proprietary systems
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Application development is complicated and expensive for proprietary systems
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EACOM Business Communication SolutionEACOM Business Communication Solution
Company LAN
Branch Office VoIP
Service Provider
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Provider
EVS3040 Carrier Deployment ModelEVS3040 Carrier Deployment Model• Centralized service control• Assuring service quality• Providing operation value
• Drive more VoIP traffic• Distributed application &
deployment requires less CapEx• Providing operation value-added service.
deployment requires less CapEx
• Customer purchase device
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Customer purchase device• Customer control user
application
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EACOM Business VoIP Solution ChartEACOM Business VoIP Solution Chart
EVS30xx IP PBX and Collaboration Server
EIPVIP
Enterprise EIP Economic
VoIP Phone
Enterprise VoIP
Speaker Phone PhonePhone
VoiceCrystal IP Professional VoIP
Conference Console
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Conference Console
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VIP300 Deployment Scenario 1VIP300 Deployment Scenario 1
All the IP Phones and PBX are within the
Company LAN
PBX are within the same local area network, no firewall and NAT traversal LAN issues
IP PBX
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VIP300 Deployment Scenario 2VIP300 Deployment Scenario 2STUN or TURN based NAT traversal solutions has to be deployed
STUN and TURN Server
Company LAN NAT/FIREWALLLAN NAT/FIREWALL
IP PBX Branch Office
NAT/FIREWALL
IP Phone and PBX are not in the same local area networks, PBX has to provide nat traversal
bilit
Office
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capability
VIP300 Deployment Scenario 3VIP300 Deployment Scenario 3
VIP300 has built-in router function that can directly connect to broadband
VoIP Service Provider
connect to broadband connection
ADSL ModemADSL Modem or FTTH or
Cable Modem
LAN
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Hook up the PhoneHook up the Phone
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7.5V DC Power PC or other LAN devices
Broadband or SIP server
Phone Headset
Phone KeypadPhone Keypad
Volume
Phonebook
DTMF Digit Pad
Conference
VoiceMail Light
Pad
Hand-free
Hold line
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Transfer Call
VIP300 Quick Start GuideVIP300 Quick Start GuideCheck VIP300's IP address MENU+4+5Restart Phone MENU+7+7Default Configuration WAN port DHCP Client, LAN port 192.168.123.1, NAT mode enabledPSTN Dialing Dial 0*# to choose PSTN dialingPSTN Dialing Dial 0*# to choose PSTN dialingChoose Line Dial 1*# and hang up to choose line 1.
Dial 2*# and hang up to choose line 2.Dial 3*# and hang up to choose line 3.
Call Hold A calls B, B picks up call. A press HOLD, B is put on hold. A gets another line, A calls C. C picks up call. A switch call between B and C by pressing VMS. A hang up B by press DEL.
Attendant Call Transfer A calls B, B picks up call, B press TRANSFER, A is put on hold and B gets another line. B dial C's number and press '#/SEND' key and hang up. C picks up phone, A and C are in call.
Blind Call Transfer A calls B, B picks up call. B press HOLD and TRANSFER and dials C's number. PBX hangs up , p p p g pB. A will hear ringback from C. C picks up call, A and C are in call.
3 Way Conference A calls B, B picks up. A press HOLD to put B on hold. A gets another line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference.
3 Way Transfer A calls B B picks up A press HOLD to put B in hold A gets new line3 Way Transfer A calls B, B picks up. A press HOLD to put B in hold. A gets new line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference. A hang up the call, B and C are in call.
Call Park/Pickup(requires PBX support)
A calls B, B picks up call. B press HOLD and TRANSFER and dials extension 700. PBX gives B a new number, e.g 701. B hang up the call. B goes to another Phone and dials the assigned
b d llnew number, B and A in call again.
Check VoiceMail A's Phone's VMS is light. A calls 1603 to retreive the voice mail. Or A calls 1604 and dial the user extension and password to retreive the voice mail.
Call Forward Press FWD and to enable, press FWD again to disable. Forward number can be set in LCD
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menu or WEB GUI.Do Not Disturb Press DND to enable, press DND again to disable
Login to the Phone’s WEB GUILogin to the Phone s WEB GUI
Please note the correct web Use default information to login to phone’s web GUI
User name: rootPassword: test
Please note the correct web server address is http://[ip phone address]:9999
Password: test
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WEB GUI GuideWEB GUI Guide
VIP300’s firmware version informationinformation
VIP300’s configuration item menu
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Set Network ParameterSet Network Parameter
Network configuration itemsconfiguration items, see user guide for more details
WAN and LAN port can be chosen to work in NAT or bridge mode,
WAN side supportsFixed IP DHCP clientDHCP clientPPPoE
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Save and Apply ChangesSave and Apply Changes
Please remember to save changes every time you make changes to the settings, after saving the phone will automatically restart to make
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will automatically restart to make change effective
SIP ConfigurationSIP Configuration
VIP300 supports 3 SIP realms each h i di id l SIPcan have individual SIP server
setup, e.g. 3 different service providers
Standard SIP registration information, don’t forget to enable account
Message Waiting Indicator enable for voice mail service
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for voice mail service
Auto ConfigurationAuto Configuration
VIP300 supports automatically configure the phone based on phone’s MAC address through HTTP FTP and TFTP protocolsHTTP, FTP and TFTP protocols
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VIP300 supports automatically software and firmware upgradesoftware and firmware upgrade through HTTP, FTP and TFTP protocols
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Other Phone FeaturesOther Phone Features
Other phone features such as call forwarding, time server, handset/speaker volume and gain, dial plan
d l l k b t i h f tand alarm clock can be set using phone features menu
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