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EA maturity journey - from zero to hero in 5 stepsChristian Richter, SVP Customer Success March 24th, 2021
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Transformation is continuous –there is no “target architecture”
As-Is
To-Be
Project
“Continuous transformation”
“Guessing right” “Learning fast”
• Business-case driven• Execute plan• Minimize variance
• Test hypotheses• Reduce uncertainty• Opportunity-driven
“Back to Normal”
t t
Transformation examples:
• Cloud migration• ERP system roll-out• Change in operating
model (e.g. COVID-19)• Merger / acquisition /
carve-out
Source: “The Software Architect Elevator: Redefining the Architect's Role in the Digital”, G. Hohpe, 2020
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Architects sell options
From planning “target states”… … to enabling Continuous Transformation
https://docs.microsoft.com/en-gb/archive/blogs/mikewalker/mapping-current-state-architectures-across-the-enterprisehttps://adequi.nl/2019/11/21/towards-a-new-architecture-design-language/
Transformation is continuous
Source: Deloitte, Based on n=83 survey respondents
4
11 12 11 13 13 13
23
64 7-1052 11-2031
23%Migrate own data center to cloud
Rollout of global ERP system
Modernize monolithic IT landscape
Merge or carve-out business units
Change business or operating model
more…
of companies have undergone more than 10 transformations over the past decade
# of Transformation in last 10 years
4
5
Several EA maturity models existing –mostly process- and framework-driven
• Structured / formal vs. unstructured / informal
• Actionable vs. descriptive
• Multi-dimensional• “The more structures,
processes, and governance, the better”
6
The realities of our customers in 5 steps
Ad-hoc Transparency focused
Automated/ Integrated
Business outcomes driven Tranformational
1 2 3 4 5
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Ad Hoc: huge efforts to answer simple questions
1
Challenges• Time-consuming data
collection• Out-dated data / bad data
quality• Limited EA resources• Low level of
documentation
Recommendations• Create single point of truth• Start staffing the EA team
with the right resources (“internal consultants”, diverse team)
• Focus and create free space for scaling / maturing
8
Transparency: understanding the as-is in a single source of truth
2
Challenges• Limited visibility across the
whole organization• No well-established
Business Capability model• No ownership of EA assets• Reactive / pain-based
involvement of EAs• Sustainable data quality
Recommendations• Establish ownership and
collaboration around EA assets
• Use Business Capabilities to drive Business-IT alignment
• Drill-down where necessary
9
Transparency: understanding the as-is in a single source of truth
2
Challenges• Limited visibility across the
whole organization• No well-established
Business Capability model• No ownership of EA assets• Reactive / pain-based
involvement of EAs• Sustainable data quality
Recommendations• Establish ownership and
collaboration around EA assets
• Use Business Capabilities to drive Business-IT alignment
• Drill-down where necessary
10
Support the BusinessProcure Parts and Services
Finance the BusinessProduce ProductsProduct & Service Development
Sell and Market ProductsDeliver Customer ExperienceStrategic ManagementDevelop Strategy
Capture Disruptors
Identify & Monitor Trends
Identify Opportunities
Set Goals and Objectives
Communicate Strategy
Plan Strategy Execution
Evaluate Mergers & Acquisitions
Educate Customers
Develop customer feedback loops
Service Customers
Onboard Customers
Generate Repeat Business
Build Brand Awareness
Generate OrdersGenerate Demand
Create Positioning
Develop Messages
Market Testing
Develop Services
Educate GTM Team
Develop Products
Understand Market Needs
Plan Production Operate Production
Maintain Production Ensure Quality
Collect Money Pay Money
Agree and Manage Budgets
Financial Reporting
Ensure Compliance
Manage Contracts Manage Security Monitor & Report
KPIs
Provide & Maintain Premises
Define Sourcing Strategy
Negotiate Supply Agreements
Identify Suppliers
Manage Suppliers
Manage Projects & Initiatives
Recruit & Retain Staff
Maintain Technology Infrastructure
Avoid RisksProvide Administrative Support
Classify your Business Capabilities to steer investments and make EA actionable
Business Capability Model (Example)
Align Investments & ResourcesClassify business capabilities
Differentiation
Inno-vation
Commodity
10%
20%
70%
Standardize, EfficiencyUnique Processes
Next competitiveadvantage
2
11
Automated: decreased data maintenance efforts
3
Challenges• Relevant information
“hidden” in numerous systems
• APIs hard to access and work with
Recommendations• Eliminate double data
entries through integration• Establish EA tool as
system of record for Applications
• Focus on accurate, higher-level information in the EA tool with deep dives into the systems of record
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LeanIX EA Data Model
BusinessCapabilityUser Group Process
IT ComponentProvider Technical
Stack ApplicationInterface Project Data Object
Business ArchitectureApplication & Information ArchitectureTechnical Architecture
IT Service Management (ITSM)
Data Catalog & Metadata Management
IT Financial Management (ITFM)
GDPR & Privacy Management
Business Process Management (BPM)
Project Portfolio Management (PPM)
Content Services Platforms (CSP)
Business Intelligence(BI)
Unified Communications(UC)
Enterprise AgilePlanning (EAP)
Solution ArchitectureModelling
Enterprise Integration Platform (IPaaS)
EA tool well integrated into state-of-the-art IT4IT stack
Source: IT4IT Framework 12
IT Governance & Risk Management
Service / Application / Product
Enterprise Architecture
Strategy toPortfolio
Requirementto Deploy
Request toFulfill
Detect toCorrect
CI/CD Pipeline
Requirements & Solution DesignDemand & Portfolio Backlog Management
Test Management
Request Management
CMDB & Discovery
Supporting Capabilities
Collaboration & Communication
Release & Deployment & Provisioning
IT Service Management
Component / Element Management
IT Financial Management
Service Monitoring
Intelligence & Reporting
BTM
APM
APM
CI / MI
TRM
3
13
Business outcomes: use EA KPIs to contribute to business goals and KPIs
4
Challenges• Continuously stay ahead
of changing business priorities
• Long-term architecture focus vs. short-term business needs
Recommendations• Offer clear and pragmatic
solutions• Translate and relate
Business KPIs to EA KPIs• Get a seat at the table and
make commitments
14
Business outcomes: use EA KPIs to contribute to business KPIs
4
Challenges• Continuously stay ahead
of changing business priorities
• Long-term architecture focus vs. short-term business needs
Recommendations• Offer clear and pragmatic
solutions• Translate and relate
Business KPIs to EA KPIs• Get a seat at the table and
make commitments
15
Business outcomes: clear roadmaps to track progress
4
Challenges• Habits: rational decisions
vs. reality and political interest
• # of Apps is just a proxy for cost and complexity
Recommendations• Use transparent, criteria-
based decision models (e.g. Gartner’s TIME model)
• Document rationale of decisions, nothing is set in stone
16
Transformational: proactively drive the transformation of the business
5
Challenges• More transformational
projects than resources in the EA team
• Needs time and trust in delivery skills of EA team
• Need to find balance between high-level roadmap and “over-planning”
Recommendations• Offer options for the future
state of the business and IT• Come up with own / IT-led
initiatives to transform the business
BU 1 BU 3BU 2
Salesforce
Oracle Netsuite
SAP/R3
SAP HCM
SAP/R3
MS Dynamics
Workday
SAP CRM
SAP HCM
MS Navision
SAP/R3
Autodesk PLM Teamcenter PLMArena PLM
Salesforce
Workday
Autodesk PLM
SAPS/4 HANA
SAPS/4 HANA
BU 2
Teamcenter PLM
As-Is To-Be
… this is not transformational EA(and does not require an EA tool)
BU 1 BU 3
SAPS/4 HANA
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The business unit / capability view is just the starting point
Transformation start Transformation goal
5
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Comparing scenarios is helpful to make the right decision
Scenario 1 – Workday implementation Scenario 2 – SuccessFactors implementation
Comparing Capability coverage of Workday vs. SuccessFactors
Analyzing dependencies on phase-in / phase-out of other applications
5
Compare different points in time
19
Take time and ressource constraints into consideration to find the optimal solution
Example SAP transformation• Fine-tune along
the way• Different
complexities of greenfield and brownfield approaches
• Dependencies between activities: e.g. template preparation to roll-outs or product availability
5
Creating the baseline and a single-source of truth are the starting
points of an EA journey
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Increasing EA maturity is not a linear, one-dimensional process
Relate EA KPIs and initiatives to Business KPIs and initiatives
Automation and integration help to reduce efforts and increase
acceptance
Become an innovator, not just a governance and support function
EA maturity
