E1-E2 Management Chapter 17 BSNL Software Packages, CDR

For internal circulation of BSNL only

E1-E2 Management

Chapter 17

BSNL Software Packages, CDR,

ERP, Sancharsoft


Software packages used in BSNL

Public Grievance Management System (PGMS)

Management Information System (MIS)

CDR Based Convergent Billing & Customer Care System

Call Centre Applications

HR Package

ERP

BBS (Balanced Business Scorecards)

GPMS (Group Performance Management System)


DOTSOFT

DOTSOFT is an inhouse developed, integrated package .

The modules in Dotsoft are…

Commercial,

Billing & Accounting (TRA)

Fault Repair Service and

Directory Enquiry Services


Software packages used in BSNL

Trichur Billing Package

SSANeT

Dotsoft

Billing and Customer Care System (BCCS)

Customer Relationship Management (CRM)

Sancharsoft

Inventory Management Package

TVARIT

Fleet Management system


Features

Every subscriber is identified by Unique_Id_No

Bill generation is fully secure.

Payments are faster because of bill scanners.

Completely online which results in excellent customer

service, non-duplication of work, total supervision,

complete transparency, better planning

Complete history of subscriber’s activities available

online.


Features

Outstanding details can be taken for any month.

Directory Enquiry shows the Current status.

Database security is implemented

System is highly scalable and can run on many

O/S

All the parameters of the system are table driven

Dotsoft web site (dotsoft.bsnl.co.in) is available

for DBA s to update version control in server


Dotsoft Technical Details

Server

– Operating System - Linux .– Database - Oracle 9i or above

Client

– Operating System – Win95 or above– Developer 2000.– Dot soft Forms & Reports to be updated as per version

control


Modes of working in Dotsoft

Online – all transactions are updated in real time

mode.

Offline – entries need to be processed


BCCS

BCCS is Billing and Customer Care System(BCCS) for Mobile Billing

Front end-JAVA

Database-Oracle 9i

Operating System-Sun Solaris Unix.

Language- C, C++, JAVA, JAVA Script


Functions of BCCS

1)Provisioning

2)Billing

3)Customer Care


BCCS Salient features

The Billing and Customer Care Subsystem has been

sourced from the Kenan BP/OM or Arbor.

A powerful platform for billing and customer care, and

can be configured to suit organizational and customer

needs.

Client-server based application.

The application can be used in LAN or WAN Network.


BCCS BSNL Billing Zones

Country is divided into four Billing zones


Modules

Billing System comprises of three modules.

1. Arbor/OM (Order Management)

2. Mediation

3. Arbor / BP (Billing Module).


Mediation


ARBOR/OM Interface

An order Management System supports order handling.

It supports workflow management activities for products and

services and to manage number and equipment inventories

Every order is associated with a master Account.

An order consists of one or more items.

History information of an order can be viewed & revised

order can be issued

A single order can contain any combination of new, modified

or disconnected service.


Mediation Role

Collects CDRs from various NEs

Filters the CDRs

Formats the CDRs as required by the billing system

Can store CDRs for a certain time period .


Bill Processing Tasks

Calculate customer balances based on charges

and credits.

Arrange charges and credits on formatted

customer bills

Dispatch customer bills .


Activities done at CSR locations

Booking.

Provisioning.

Allocation of Plan.

Billng information for the customers.

Duplicate billing.

Prepaid & Postpaid Collections


SANCHARSOFT

What is Sancharsoft ?

Sancharsoft is a web based software created for the

management of Prepaid , recharge Coupons &

Top up Cards of Mobile Services of BSNL.


SancharSoft Technical Details

It is a web based package created on MS IIS

platform using asp & Javascript.

All the CSR clients can access to the web service

and can login using their username & password.

All Dealers , DSA’s and Retailers can use the

service via secure network.



Reports

Daily statement

Consolidated sales

Stock


Sample reports menu

INVENTORY MANAGEMENT PACKAGE



Inventory Management Package

The system is a web-based application.

Oracle 9i as the back-end database.

Client - server model

Client - A remote computer accessing Server

through dialup/leased line.

Server- A high end server and associated servers

Located in Trivandrum.

Technical Details


Inventory Management System

Project Planning

Purchase order management

Indenting and allotment

Receipt of stores

Checking the material for quality and taking into

stock

Issue of stores.

Purchase Billing


Salient Features

Web enabled multi-user application.

User-friendly data entry forms.

Various queries/reports for master data from

Admin/Circle/SSA levels.

User-role based access.

System logout on expiry of session ensuring security.

Forced logout by user ensuring security.

Forced change of password on first login.


Salient Features

Data validation all over the circle since it resides on

a single server.

Multiple roles can be assigned to a single user.

This system is designed for planning/accounting of

Materials in BSNL up to field units thereby bringing

uniformity in Material Management.


TVARIT

TVARIT means immediate and this package is to

avoid the delay in provisioning of leased lines all

over the country.

Front end-ASP, JAVA Script


Salient Features

Web based Program with Server in Mumbai

TVARIT package is for Computerization of Leased

Line operations.

All the Circles connect through Dialup or Leased Line

to the Server

Separate Access is given to AO, CO and Nodal

Officer of each SSA.


Activities for leased lines

Registration of New Circuits

Payment of Leased line charges

Issue of work order

Wiring, testing and commissioning

Periodic billing

Accounting

Management Summaries

Migration of existing circuits on TVARIT

Shifting, cancellation and modification

Customer Queries



Fleet Management

HTML as front end

Java Script for client side validation

PHP for server side scripting

Database is Oracle 9i

Operating System as Linux


Salient Features

Web based software application It allows the user to enter the following details.

Vehicle Detail

Purchase Detail

RTO Detail

Insurance Detail

Allotment Detail

Scrapping Detail


ERP

Enterprise-is an entity where Business Activities

are conducted profitably

Resource-Various resources available in an

enterprise

Planning-Activity to optimize utilisation of

resources

ERP stands for Enterprise Resource Planning


Salient Features of ERP

Client Server architecture.

Integrates majority of business process and

transactions.

Based on a single, enterprise-wide database

allowing access to data on a real-time basis

Allows integration between process and planning

and supports multiple currencies, languages, etc.



It can be customized without programming

It ensures discipline in the working of entire organization

by ensuring no data gets posted without fulfilling all laid

down business rules.

ERP attempts to integrate all departments and functions of

a company into a single system that can serve all

department’s needs.

An extensive change management concept ensures the

acceptance and motivation of the end users.



An ERP system typically has modular hardware and

software units and "services" that communicate on a local

area network or on Intranets .

The modular design allows a business to add or

reconfigure modules (perhaps from different vendors) while

preserving data integrity in one shared database that may

be centralised or distributed


In its most simplest form can be explained as an attempt of

“INTEGRATED COMPUTERISATION OF ALL THE

ACTIVITIES IN AN ORGANISATION “


ERP Functional Scope – Modules

Financial and controlling (FICO)

Material Management (MM)

Project Systems (PS)

Plant Maintenance (PM)

Sales and Distribution (S&D)

Quality Management (QM)

Human Resource and Payroll (HR)

Business Intelligent Warehousing (BIW)


Hidden Costs of ERP

Training

Integration and testing

Customization

Data conversion

Data analysis Consulting Services for ERP

Post-ERP depression


Data Center

Main Data Centre at Hyderabad

Disaster Recovery Data Centre at Kolkata


Documents

E1-E2 Management Chapter 17 BSNL Software Packages, CDR