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e-TRUSTvse-GOV
(Who?What?Why?)
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
SoftwareforDomainExperts@Athens,TheCube,Nov.1st ,2016
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
-+ ++
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
QoG systemicenablers:WHO,WHATandWHY?
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
QoG 7
QualityofGovernanceDimensionsandKPIs
QoG =f(Accountability,Performance,Culture)
ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
Who+Why
+What EmployeeSatisfaction(KeySurveys)
CitizenSatisfaction(Keysurveys)
Qualityofe-CommunicationDimensions&KPIs
QoC=f(Credibility,Logic,Empathy)
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ARISΤOMENIS KOTSAKISQuality ofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
QoG
CONCLUSION/Findings(2013-2016):
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ARISΤOMENISKOTSAKISQualityofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
What?(Satisfaction)
Who?Why?(Trust)(Engagement)
-MetaN.P.M_Low.Code.AppsFOODFORTHOUGHT:
• 1.Crowd.SourcingApps(citizens)and“Employee.Sourcing”apps(employees).• 2.GamificationAppstopromoteCulturalChange• 3.Multistakeholder.360Evaluationapps• 4.Co-ProductionFacilitatorsforPublicServices• 5.APIsdeliveryandrelevantOpenDatafordevelopingcore“PublicServicesPerformanceMeasurement“apps(SystemicEffectivenessMeasurementApps)• 6.TextMiningandMetaDataApps.• 7.Geo- SpatialfeedbackcollectionApps<proactivesystemicgovernance>
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What?(Satisfaction)
Who?Why?(Trust)(Engagement)
ARISΤOMENISKOTSAKISQualityofGovernanceExpert
EOQ-QM, SAQ-QM, ExecutiveMBA,PhDC.CERTIFIEDQUALITYSYSTEMSMANAGER(SAQ-QMS/Reg.14QSM028,EOQ-QMS/Reg.37477)
[email protected]: https://www.linkedin.com/in/ariskotsakis
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