E-TENDERING … · E-Tendering User Guide – Supplier Portal Bahrain Tender Board 6 Step 2: On Supplier Registration page, provide the following data: In Company Information section,

E-Tendering User Guide – Supplier Portal Bahrain Tender Board

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BAHRAIN TENDER BOARD

E-TENDERING

USER GUIDE – SUPPLIER PORTAL

The online e-Tendering Service provides suppliers and purchase authorities an electronic medium to facilitate all tendering processes from advertisement of the requirement through to the placing of the contract. The single interface improves efficiency by enabling the automation of activities performed by all parties and integrating them in a single electronic network.


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Contents A. Role: Supplier User / Section: Supplier Login ............................................................................. 3

Supplier Login screen ..................................................................................................................................... 3

75. How to login in Supplier Portal? ............................................................................................................ 3

76. If supplier forgot their login password; how to retrieve it? ................................................................. 5

77. How to register ‘new’ suppliers on Supplier Portal? ........................................................................... 5

78. Where can you see Published Tenders on Supplier Portal before login? ...................................... 8

78.1. Published Tenders ........................................................................................................................... 8

79. How to view your messages in ‘Home’ tab after logging in Supplier login? ................................... 9

79.1. How to view Received messages? .............................................................................................. 10

79.2. How to view Sent messages? ...................................................................................................... 11

79.3. How to view Deleted messages? ................................................................................................. 12

79.4. How to use ‘Purge All Messages’ option? .................................................................................. 13

80. Inside Supplier Login, explain ‘Tenders’ tab? ................................................................................... 14

80.1. Published Tenders ......................................................................................................................... 15

80.2. Tender Bought By Me .................................................................................................................... 16

81. Inside Supplier Login, explain ‘Profile’ tab? ....................................................................................... 17

81.1. In Profile tab – How to Change Password? ............................................................................... 18

81.2. In Profile tab – How to Change PIN Number? ........................................................................... 19

81.3. In Profile tab – How to Reset PIN Number? ............................................................................... 20

81.4. In Profile tab – How to Add New Address Details? ................................................................... 21

81.5. In Profile tab – How to Edit Address Details? ............................................................................ 22

81.6. In Profile tab – How to View Address Details? .......................................................................... 23

81.7. In Profile tab – How to Add New User? ...................................................................................... 23

81.8. In Profile tab – How to Edit User? ................................................................................................ 24

81.9. In Profile tab – How to View User Details? ................................................................................. 25

82. Explain ‘Buy Tender Documents’ button? .......................................................................................... 25

82.1. Pay Tender Fees – Pay by Credit Card ...................................................................................... 25

82.2. Pay Tender Fees – Pay by Debit Card ....................................................................................... 28

82.3. Completion of Payment Tender Fees ......................................................................................... 30


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A. Role: Supplier User / Section: Supplier Login Supplier portal is used by Suppliers to bid for a tender and see the information about the various tenders. Registered suppliers need to be approved from the back office to bid. Suppliers are associated to one or many categories. They can view the publish bid for their category and can bid for those tenders only. Supplier can view different tenders depending upon the status of the tender like published tenders; awarded tenders and self contracts. They can see the messages from the back office in the supplier portal for respected tenders.

Supplier Login screen

This screen displays brief overview on bid information and has provision for login into supplier portal. New supplier can register on the supplier portal by registering himself. It displays open tenders, publish tender and awarded tenders. It also gives the facility to search specific tender by entering search criteria.

75. How to login in Supplier Portal?

This page has provision to login to the back office (PA user/ BTB user/ Cashier user) and Supplier Login. Only registered users can login into the system. To login to the E-Tendering Solution application – Step 1: Launch any of the browsers - Internet Explorer/ Chrome/ Mozilla Firefox. Step 2: Enter the URL https://etendering.tenderboard.gov.bh and proceed.

https://etendering.tenderboard.gov.bh/


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Step 3: Click on ‘Supplier Login’ button.

Step 4: In Supplier Login

Enter the User Name Enter Password Select Remember me checkbox to remember username Click Login button to enter.


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76. If supplier forgot their login password; how to retrieve it?

Step 1: In Supplier Portal page – in Supplier Login panel – click on Forgot my password? Link

Step 2: On click of Forgot my password? Link – supplier is navigated to the Forget Password page.

Enter User Name Enter Email Address which is entered at the time of registration On click of Submit button, username and password will be sent to specified email address On click of Login button navigate to supplier portal login page

77. How to register ‘new’ suppliers on Supplier Portal?

Step 1: In Supplier Registration panel –

Click on Register button to register into supplier portal Page navigates to Supplier Registration page

Note: Registered supplier should be approved from the main ministry. Supplier cannot login in the supplier portal until it is approved

by main ministry.


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Step 2: On Supplier Registration page, provide the following data:

In Company Information section, enter company information details:

Enter Company Name. Company name field is mandatory. It can be up to 50 characters. Enter Country Registered. Country registered field is mandatory. Supplier can select the country for which its

company is registered. By default ‘Bahrain’ is selected. Enter Company Email and Confirm Company Email. This is a mandatory field. Supplier enters his company

email address. Provide the Website details of the company. Enter the C.R No. /Unit No. It is a unique identifier for a supplier or business company. It is mandatory field.

Suppliers in Bahrain should attach a CR copy. International suppliers can attach relevant supplier documents. Enter the CR Expiry Date. It is a date till C.R. No. is valid. Once this date is expired, supplier/business units have

to renew a CR. This is a mandatory field if country selected is Bahrain. Attach CR / Unit No. Copy. This is a mandatory field if country selected is Bahrain. Attach Company Profile. These are the additional documents of the supplier/business unit. This field is not

compulsory.

In Company Address section, enter company address details: Enter Address Line 1, Address Line 2, P. O. Box, City, Country, Zip, Telephone and Fax.

Address Line 1, Country, & Telephone are mandatory fields.

In User Information section, provide Owner user information: Enter First Name, Last Name, and Job Title. Enter Email Address, Confirm Email Address. Enter Username, Password & Confirm Password, Pin Number, Confirm Pin Number.

These all fields are mandatory except Job Title.

In Security Check section:

Alpha-Numeric code appearing down as an image should be entered in the text box.

Click Submit button to register the supplier and navigate to the registration confirmation page. Or click Cancel button to cancel the supplier registration and navigate to the previous page.

Note:

Supplier can attach informative documents under Company Profile. Alpha-Numeric code appearing down as an image should be entered text box of security check. Supplier can register in Arabic or English by changing language drop down list.


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Step 3: SUPPLIER CONFIRMATION SCREEN

After completing supplier registration, page is navigated to supplier confirmation page. It is confirmation to the supplier that supplier is register to supplier portal. Supplier can login to supplier portal when he gets approved from main ministry. On click of Back supplier navigate to supplier portal login page.


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Note:

After registration supplier will receive a mail to the email address given during the registration. The body of the message will contain the confirmation link of the email address. On clicking on that link, will start the approval cycle of the supplier otherwise the approval cycle for the

supplier won’t start.

78. Where can you see Published Tenders on Supplier Portal before login?

78.1. Published Tenders

It displays list of Published tenders from all ministries. Supplier can view the details of published tenders as well as Advertisement of published tender.

Tender No. column displays document number. PA Ref No. column displays reference number given by ministry for the tender. Title column displays title of the tender document. Purchasing Authority column display the ministry for which tender is created. Initial Bond (BHD) column display initial bond for tender. Tender Fees (BHD) column display tender fees for tender. Tender Closing column displays tender closing date for the tender. Tender Opening column displays tender opening date for the tender. In Advertisement column – click on news paper Image to view advertisement for tender. Also in Tender No. column – click on Tender Number – gives tender details.


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79. How to view your messages in ‘Home’ tab after logging in Supplier login?

In Home screen – in Messages And Alerts Inbox tab – displays all Received, Sent, Deleted messages within the system.

These messages are also sent as mail to the supplier. Individual supplier can respond to each message. This reply goes back to the PA of the tender. There is a classification of messages – Sent, Receive, and Delete

Whenever supplier login into supplier portal, it displays all received messages

Click Received link to view all received messages.

Click Sent link to view all sent messages.

Click Deleted link to view all deleted messages.


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79.1. How to view Received messages? Click Received link to view all received messages.

From column displays name of user from whom the message is sent.

Subject column displays the message title.

Tender No. column displays tender number.

PA Ref No. column displays reference number given by ministry for the tender. Date displays the time when the message was sent.

In Action column – click Delete to delete a particular message. A selected Message Details is displayed below Received mail grid. It consists of From, To, Subject, Attachment and

Message body.


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79.2. How to view Sent messages? Click Sent link to view all sent messages.

To column displays name of supplier to whom the message is sent.

Subject column displays the message title.


PA Ref No. column displays reference number given by ministry for the tender. Date displays the time on which message was sent.

In Action column – click Delete to delete a particular message. A selected Message Details is displayed below Sent mail grid. It consists of From, To, Subject, Attachment and Message

body.


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79.3. How to view Deleted messages? Click Deleted link to view all deleted messages.

From column displays name of supplier from whom message is sent.

Subject column displays message title.


PA Ref No. column displays reference number given by ministry for the tender. Date displays the time on which mail was sent.

Click Restore to restore particular message. Click Delete to delete the message permanently. A selected Message Details is displayed below delete mail grid. It consists of From, To, Subject, Attachment and

Message body.


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79.4. How to use ‘Purge All Messages’ option?

Step 1: Click on Purge All Messages link to delete all messages in particular folder.

This link is available in all folders i.e. Received / Sent / Deleted mail folders. For e.g. If you have opened ‘Deleted’ folder then clicking on ‘Purge All Messages’ deletes all messages in that folder.


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Step 2: Confirmation pop-up box opens – select OK if you want to permanently delete all messages otherwise select Cancel

button.

For e.g. If you have opened ‘Deleted’ folder then clicking on ‘Purge All Messages’ deletes all messages in that folder.

80. Inside Supplier Login, explain ‘Tenders’ tab?

Tenders tab gives classification of tenders depending upon the type of the tenders.

Published Tenders – Tenders which are published on the supplier portal.

Tenders Bought By Me – Tenders bought by the supplier


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80.1. Published Tenders

This screen displays list of Published tenders. These are the tenders to which suppliers can give their individual response.

Tender No. column displays Tender number. PA Ref No. column displays reference number given by ministry for the tender. Title column display title of tender. Tender Type column display the type of tender – RFP / RFQ / RFI & Pre-Qualification. Tender Invitation Type column displays whether tender is – Public / Selected / Single Source. Purchase Authority column displays ministry of tender. Published Date column shows published date for tender. Closing Date column shows closing date for tender Opening Date column shows opening date for tender.

Published Tenders tab – has drop down filter list to filter tenders based on following:


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80.2. Tender Bought By Me

This screen displays list of tenders purchased by the logged in supplier.

Tender No. column displays Tender number. PA Ref No. column displays reference number given by ministry for the tender. Title column display title of tender. Tender Type column display the type of tender – RFP / RFQ / RFI. Tender Invitation Type column displays whether tender is – Public / Selected / Single Source. Purchase Authority column displays ministry of tender. Published Date column shows published date for tender. Closing Date column shows closing date for tender Opening Date column shows opening date for tender.

Tender Bought By Me tab – has drop down filter list to filter tenders based on following:


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81. Inside Supplier Login, explain ‘Profile’ tab?

This screen displays supplier information in view mode.

Company Information gives details of company such as Company Name, country registered, company email address,

website, CR number, CR copy, CR Expiry Date and status of the supplier.

Other Information supplier can attach informative documents.

User Information gives details about the User (owner) of the company such as First Name, Last Name, Job Title, Email,

User Name, Password, and Pin Number. Click on Edit Password to change the password. Only Owner can change this password. Click on Edit Pin Number to change the pin number. Only Owner can change the pin number.

Category displays the categories in which supplier works.

Addresses panel display the list of addresses details of the supplier.

Click New to add new address.

Supplier can edit or delete address which is not default address in address panel. Click Edit to edit address information and navigate to address edit page. Click Delete to delete particular address record from address panel.

Users panel display the list of user details of the supplier.

Click New to add new user.

User can edit or delete particular user which is not Owner (default user) in users’ panel. Click Edit to edit user information and navigate to user edit page. Click Delete to delete particular user record from users’ panel.


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81.1. In Profile tab – How to Change Password?

Step 1: Go to Profile tab – under User Information section click on Edit Password link.


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Step 2: Edit Password screen opens

This page allows logged in user to the change password.

User Name displays name of login user.

Enter Old Password which is current password of login user.

Enter New Password in the respective text box.

Enter the new password provided above in the Confirm Password textbox.

Click Save to save new password. Click Cancel to navigate to profile page.

81.2. In Profile tab – How to Change PIN Number?

Step 1: Go to Profile tab – under User Information section click on Edit Pin Number link to edit.


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Step 2: Change Pin Number screen opens

This page allows logged in user to the change pin number.

Username displays username of login user. Enter Old Pin Number which is current pin number of login user. Enter New Pin Number in the respective box. Enter the new pin number provided above in the Confirm Pin Number textbox. Click Save to save pin number. Click Cancel to navigate to default setup page.

81.3. In Profile tab – How to Reset PIN Number?

Step 1: Go to Profile tab – under User Information section click on Reset Pin Number link.


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Step 2: Reset Pin Number screen opens

This page allows logged in user to the reset pin number.

Enter Pin Number which is current pin number of login user. Enter the new pin number provided above in the Confirm Pin number textbox. Click Save to save. Click Cancel to navigate to default setup page.

81.4. In Profile tab – How to Add New Address Details?

Step 1: Go to Profile tab – In Addresses panel – click New button to add new address.


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Step 2: The new address detail page allows entering address information for supplier.

Enter Address Title that briefly explains the address type for example:-mailing address, correspondence address or

registered address. Address title can be up to 50 characters. Select Address Type from drop down list. Mark Default Address as checked, if address is default address of supplier. Enter Address Line 1, Address Line 2, P.O. Box, City, and Zip details. Select Country from drop down list. Enter Phone, Fax and Email. Click Save to save the supplier’s address and navigate to the supplier details view page. Click Cancel to navigate to the previous page.

81.5. In Profile tab – How to Edit Address Details?

Step 1: Go to Profile tab – In Addresses panel – click Edit to edit address information and navigate to address edit page.

Supplier can edit or delete address which is not default address in address panel.

Step 2: The address detail page allows editing the address information of supplier.

Address Title that briefly explains the address type for example: mailing address, correspondence address or registered

address. Address title can be up to 50 characters. Select Address Type from drop down list. Mark Default Address as checked, if address is default address of supplier. Enter Address Line 1, Address Line 2, P.O. Box, City, and Zip details. Select Country from drop down list. Enter Phone, Fax and Email.


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Click Save to save the supplier’s address and navigate to the supplier details view page. Click Cancel to navigate to the previous page.

81.6. In Profile tab – How to View Address Details?

Step 1: Go to Profile tab – In Addresses panel – under Name column – click on name link and page navigate to address page in

view mode.

Step 2: The address detail page displays address information for supplier.

81.7. In Profile tab – How to Add New User?

Step 1: Under Profile tab – In Users panel – click New button – page will navigate to ‘Create Supplier User’ page.

Step 2: Create Supplier User page allows creating a new user for that supplier.

Enter the following User Information.


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Select Salutation from drop down list.

Enter First Name, Last Name.

Enter Job title.

Select the Is Owner checkbox if the user is the owner.

Enter email address in Email text box.

Re-enter the email address provided above in the Confirm Email Address text box.

Enter user name in User Name text box.

Enter password in Password text box.

Re-enter the password provided above in Confirm Password text box.

Enter Pin number and then Re-enter the pin number provided above in Confirm Pin number text box.

Click Save to save the user and navigate to supplier detail view page.

Click Cancel to navigate to the previous page.

81.8. In Profile tab – How to Edit User?

Step 1: Under Profile tab – In Users panel – click Edit to edit user information of supplier and navigate to user edit page.

Step 2: Edit user page allows user to edit user information of supplier.

Supplier can edit or delete user which is not default user in Users panel.

Select Salutation from drop down list.

Enter First Name, Last Name.

Enter Job title.

Select the Is Owner checkbox, if the user is the owner.

Enter email address in Email text box.

Enter user name in User Name text box.

In Password field – click on Change Password link to edit password.

In Pin number field – click on Change Pin Number to edit pin number and Reset Pin Number to reset pin number.

Click Save to save the user and navigate to supplier detail view page or click Cancel to navigate to the previous page.


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81.9. In Profile tab – How to View User Details? Step 1: Go to Profile tab – In Users panel – under Action column – click on name link and page navigates to address page in

view mode.

Step 2: The User Information page displays user details for supplier.

82. Explain ‘Buy Tender Documents’ button?

This option is used to buy published tender online either by credit card or debit card. Once the supplier clicks on ‘Buy Tender Documents’ button, system gets redirected to a page where supplier selects mode of

payment either credit card or debit card.

82.1. Pay Tender Fees – Pay by Credit Card

Step 1: Inside Supplier login – Tenders tab – on Tender Details page – click on Buy Tender Documents button.


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Step 2: Buy documents screen opens – select Payment Mode – Credit Card & click on Submit button.

Total credit card charges are displayed to supplier before redirecting to payment gateway page.

Step 3: When supplier selected Credit Card as Payment Mode & clicked Submit button – following confirmation message box

displays as shown below. Click OK to proceed to ‘CrediMax Payment gateway’ screen.


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Step 4: When supplier selects Credit Card as Payment Mode, page redirects to ‘CrediMax payment gateway’ page as shown.

Select a credit card option for e.g. VISA or Master Card etc from the options provided. Based upon the selection Payment will be processed.

Step 5: Enter Credit Card details:

Enter the valid visa/master card number in Card Number field. It is mandatory field. Enter Expiry Date. It is mandatory field. Enter the Security Code (The 3 digits after the card number on the signature panel of your card). This also is mandatory

information. Credit card charge amount will be shown on the screen. Click on Pay to validate the card credentials.


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82.2. Pay Tender Fees – Pay by Debit Card

Step 1: Inside Supplier login – Tenders tab – on Tender Details page – click on Buy Tender Documents button.

Step 2: Buy documents screen opens – select Payment Mode – Debit Card & click on Submit button.


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Step 3: When supplier selected Debit Card as Payment Mode & clicked Submit button – following confirmation message box

displays as shown below. Click OK to proceed to ‘Payment gateway’ screen.

Step 4: When supplier selects Debit Card as Payment Mode, page redirects to ‘Payment gateway’ page as shown. Enter Debit Card details:

Enter the valid card number in Card Number field. Enter Expiry Date. Enter card holder’ name in Cardholder’s Name field. Enter the PIN (The secure pin number after the card number on the signature panel of your card). Click on Submit to validate the card credentials.


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82.3. Completion of Payment Tender Fees

This screen gives confirmation that supplier has successfully paid tender fees or fees at the time of document purchase.

After the successful payment a receipt number is generated. Click cancel to navigate to Tender Details page.

If due to any error payment is not successful, System generates an error with error description and error number.


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