The SIAPS Program is funded by the U.S. Agency for International Development (USAID) under cooperative agreement AID-OAA-11-00021 and implemented by Management Sciences for Health. The information presented in this infographic does not represent the views or positions of USAID or the U.S. Government.

Konduri, Niranjan; Do Valle Bastos, Luis Gustavo; Sawyer, Kelly (2016). e-TB Manager user satisfaction survey infographic. USAID/SIAPS Program. Management Sciences for Health (MSH), Arlington, VA.

Designed by Mia Roca Alcover, MSH.

Typical response rate 20-50%

How did they respond?

85.3%Computer

12.7%Mobile

2%Tablet

86%completed in full

1,753 survey responses were received, of which:

246 completed only part of it

Countries that participated

Number of Active Health Facilities1

630

256

248

Armenia

Bangladesh

Brazil

Cambodia

Indonesia

Namibia

Nigeria

Ukraine

Vietnam

1Data as of July 4, 2016. 2 At the time of the survey in the given country

Say e-TB Manager helps them enter and find information quickly

70%

Agree that they have the capacity to use all of e-TB Manager's features

75%

Respond that they find the information needed for case management

77%Are satisfied with e-TB Manager

77%

Key results: What do users think

of e-TB Manager?Agree that

e-TB Manager helps them

improve patient management

81%Treating Tuberculosis

Treating MDR-TB often takes approximately 2 years and is complex, involving numerous medications. Keeping track of patients’ adherence, their treatment history, and laboratory exam results through mounds of paperwork can be cumbersome. Because e-TB Manager integrates all types of data into one platform, procedures are simpler and faster, thereby improving results and productivity.

Agree that the productivity in their workplaces has improved

68%

I CAN ANSWER

THAT Find e-TB Manager to be reliable

80%

Konduri, Niranjan. do valle Bastos, Luis Gustavo. Sawyer, Kelly. e-TB Manager User Satisfaction Survey: Results from Four Continents. July 2016. USAID SIAPS Program. Management Sciences for Health (MSH), Arlington, VA. Designed by Mia Roca Alcover, MSH.

We thank the leadership of all participating country Ministry of Health national TB programs; the USAID Health Information Policy and Advocacy Project implemented by Palladium (Cambodia); USAID/Challenge TB implemented by the KNCV TB Foundation (Indonesia); WHO/EURO (Armenia); and SIAPS country programs (Bangladesh, Namibia, Ukraine) for supporting the administration of this survey.

The SIAPS Program is funded by the U.S. Agency for International Development (USAID) under cooperative agreement AID-OAA-11-00021 and implemented by Management Sciences for Health. The information presented in this infographic does not represent the views or positions of USAID or the U.S. Government.

e-TB Manager significantly contributes to patient management and improved workplace productivity. A vast majority of users are satisfied with e-TB Manager and find it reliable.

e-TB Manager User Satisfaction SurveyResults from Four Continents

Beginning September 2015, the USAID SIAPS Program conducted an online 18-point anonymous user satisfaction survey covering over 2,000 users in 9 countries. Users include nurses, doctors, lab technicians, statisticians, and health workers.

565271

816813

Number of Active Users Surveyed2

TB or MDR-TB Cases Registered in e-TB Manager1

Conclusion

Powered by SurveyGizmo

559

1677055

16.9K

227.7K

4.8K 191.7K

24.5K

38.1K

43.4K5K1.6K

e-TB Manager, a web-based tool, enables decision-makers to monitor in real time the status of TB treatment and flow of medicines by integrating data across key aspects of TB control (presumptive cases, patients, medicines, laboratory testing, diagnoses, treatments, and outcomes). e-TB Manager has been adopted by national TB programs in 10 countries.

e-TB Manager is a systems

strengthening tool

1417034

26810262

91%81%

77% 87%67%58%

65%53%

Response Rate per Country Surveyed

The average response rate

among 9 countries

The number of completed responses

exceeds the standard 80% convention

76%97%