E Merchant Presentation

10/04/23

A global solution for a powerful e-commerce

CONFIDENTIEL | e-merchant | 10/04/23 | PAGE 2

10 years expertise for businesses

A Pixmania-Group subsidiary, European leader in e-commerce

A technical platform integrated with a set of skills and services to cover all aspects of e-commerce

Top-notch e-commerce expertise and thourough knowledge of best practices

Services and offers designed to gain productivity and profitability at all level of the e-commerce value chain

Our objective: to enable our clients to set up and manage a successful international e-commerce business

Wh

o is

e-m

erch

ant?


Pixmania Group

Founded in 2000

65 e-commerce sites

1,400 employees

897 M € turnover

26 countries

+30 million Unique Visitors / months

17 stores in Europe

65% of the turnover is generated outside France

DSGi acquired 77% of the Pixmania Group in July 2006

Wh

o is

e-m

erch

ant?


3 main activities, 8 brands

Offline DISTRIBUTION

E-COMMERCE SERVICES

Online DISTRIBUTION

Wh

o is

e-m

erch

ant?

Pixmania Group


Master all e-commerce key componentsO

ur

serv

ices


Strategy & Management

Business expertise & e-commerce strategyOperational and strategic day to day managementExpertise and coordination of each professionE-commerce benchmarking & Business plan elaboration

Professional expertise and recommendationsValue chain optimizationE-commerce experts advice for increased revenues (conversion rate, average order value…)Strategic suggestions on product content and presentationTraining

s

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Our SolutionsReal Time Report and e-commerce Intelligence

TeamAccount Manager, Project Manager, e-commerce Expert, Business Analysts, Application Expert, Country Expert, Trainer…


Merchandising & Trading

Selection of partners, products and servicesApproaching partnersPurchasing, negotiation, provisioningSupplier referencing and monitoring

Web-optimized product and service presentationWeb content writing, copy-writing & translationVideos creation, 3D modelingFilming and photo montagesCategorization of products and services

Agile commercial management Catalog creation and maintainingUp-selling, cross-sellingDynamic prices adjustmentFlexible management of promotional activitiesOption : Market Place creation and management

S

Our Solutions

Product Management

Team

Category manager, Product Manager, Content Manger, Writer, Translator, Pricing Manager, Photographer, Video Director, …

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Web Agency

CreationArt direction, web design, iconography et illustrationOnline branding and promotional operations designErgonomic conception and user experience optimization

Web Project ManagementFront-office functionality definition and recommendationDetailed story-boards and creative briefsOrganic search optimization (SEO)Functional testing

Technical ImplementationTechnical developments and integrationAdministrable templates deploymentAnimations & functionalities Development

Site Animation and web masteringProduct merchandising and promotional actionEvent-sites deployment and managementContent writing, blog creation and management

Our Solutions

Site Management

Team

Marketing Project Director & Manager, Art Director, Web designer, Web flasher, xHTML Integrator…

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rvic

es


Online Marketing

Strategic and marketing plans on all European marketsBudget marketing managementTracking and analysis

Customer acquisition / ROI strategyOrganic search optimization (SEO)Paid search campaign creation and management (SEM)Affiliate marketingShopbot presence management and daily optimization

Customer Acquisition / Branding DisplayEmails address collection campaignsReputation management

Customer retentionPromotional and event emailing programsLoyalty programs

Our Solutions

Traffic Management

Team

Traffic Director, SEO Expert, Affiliation & Shopbot Expert, SEM Expert, CRM & emailing Manager…

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rvic

es


Logistics & Transport

Timely order fulfillmentDynamic storage & location optimizationSecured zones for high-value goods Picking, packing, shipping in 24/48HOutbound logistics set up and delivery management

Multi-channel capabilitiesSeamless integration with existing physical point-of-salesDistributed delivery (standard, express, courier, …), drop-spot pick-up, in-store pick-up, ship-to-shop for in-store collection

Reverse logisticsReturns managementProduct testingProduct repackaging

Special agreementsWith 27 local and international carriersOver 22 delivery methods

Our Solutions600 000 sq ft warehouseAgreements with logistic partners

Team

Logistics Experts, Picking & Packing Agent, Stock Manager, Transport Manager, After Sales Manager…

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rvic

es


Customer relationship and Fraud Prevention

Customer Contact CentreMultilingual customer contact centre providing information and support, and closing salesServing 26 countries in 17 languagesSupported by a real-time customer and order management systemOne-day response local language e-mail supportCoordination with outsourcing partners

Order management throughout life cyclePayment processing, account reconciliationVAT management and processingFraud control & preventionReturn and refund processingClaims and refunds

Payment methodsOver 41 payment modes across Europe

Our Solutions Order Management

Team

Call Centre Manager, Supervisor, Customer Care Agent, Complaints Manager, Fund Raising Agent, Electronic Banking Manager, Fraud Prevention Manager…

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rvic

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Hosting & Support

A « High Availability Guarantee » serviceHosting of the website and application suite available in Software as a Service mode (SaaS) High availability infrastructure with 2 active-active redundant hosting sites365 / 24 / 7 supervisionHigh volume compatible technical solutionsNetwork administration and architecture e-commerce platform maintenance Technical Support Commitment on Service Level Agreements (SLA)R&D and InnovationQuality and Security

s

Our Solutions Technical Infrastructure based on 2 active-active location

Team

System & Network Experts, System Administrator, Information System and Network Technician, Database Administrator, Information Security Officer, Technical Infrastructure Officer, Architect, Quality Manager…

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Technical Integration

Best practices implementationResult-oriented project management based on agilityAdapted to the e-commerce industryAdaptation to your business rules and processese-commerce platform at the heart of your information system

E-commerce platform at the heart of your information system Pre-defined Interfaces with many partnersStandard interfaces or specific developments depending on your information system

s

Our Solutionse-merchant Gateway

Team

IT Project Director, IT Project Manager, Developer, Integration Manager…O

ur

serv

ices

e-merchant application and services


A unique offer in Europe

One single partner for all e-commerce key componentsKnow-How and expertise from an e-commerce European leader

Complete knowledge of international marketsOver 70 websites in production in 26 countries and 17 languages41 payment methodsAgreements with 27 local and international carriersPlatform designed for multi-country activity

Proven ability for multi & cross-channel managementDistance ordering or reservationOnline and phone ordersHome delivery or in-store pick-up

Commitment and TransparencyQuality approach and industrial tools“Partnership” approachStrong project management culture guaranteeing visibility and success

Strong technical foundationBuilt for businessReliable and robustFlexible and agile

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e-merchant portfolioP

ort

folio


good reasons for businesses to choose e-merchant4

Save valuable time Have instant access to 10 years of Pixmania Group experience in Europe

Partnering with an e-commerce expertOne single partner for all e-commerce key components

Maximize the profitability of e-commerceWith a high-performance platform and industrial business processes

Deploy on an international scaleThanks to our complete knowledge of e-commerce and its environment in 26 countries,

in 17 languages

Documents

E Merchant Presentation