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DOVRE Fall 2020 catalogue Western Canada’s leading specialty food distributor

DOVREE-mail: [email protected] Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

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Page 1: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

DOVREFall 2020 catalogue

Western Canada’s leading specialty food distributor

Page 2: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

Knorr Selects “All Natural” Bouillon

Source: Unilever Quant Study 2016/ Innovation Screener/The NPD Group’s 29th Annual Report on Eating Patterns in America 2014 (Data through Feb 2014)

Seeking “Healthier Choices” is #1 barrier for both Category & Non-Category Users

Made with Natural Stock No Added MSG*

(*Yeast Extract naturally contains glutamates No Added Artificial Flavors No Added Artificial Colours No Added Artificial Preservatives

Flavour Forward: Over 50% meat broth or over 46% veg brothAll Natural & No Nasties

• Natural Chicken or Beef Stocks• No Preservatives & • No Added MSG

(Mushrooms and yeast naturally contains glutamates)

Highly versatileCan be used as traditional bouillon AND trending dishes

• Stir Fry• Grilling• Marinades

Most Appealing format to MillennialsChicken, Beef & Veg to sell the format, new exciting variants to excite & inspire!

KEY PRODUCT FEATURES

Page 3: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

[email protected] | 1-800-370-3850 | page 1

www.dovreimport.comwww.canadafoodgroup.com

E-mail: [email protected]: 604-234-4545 / 1-800-370-3850

Fax: 604-234-4546 / 1-800-505-3850

Mailing Address:13931 Bridgeport RoadRichmond, BC V6V 1J6

Canada

A C A N A D A F O O D G R O U P PA R T N E R

2020 Fall 2020 has been an unprecedented year for us all. However, through the many challenges and unknowns we continue to press on. Now, more than ever, we are here to support our customers and vendors by delivering innovative product offerings from every category. We are here to deliver growth. We understand what it takes to build a brand and we understand the challenges of staying ahead of ever-changing consumer tastes and expectations.

For more than 60 years, Dovre has represented a wide variety of premium specialty food products across multiple categories. Our ever-evolving offerings meet the demands of today’s diverse consumer lifestyles, include natural, non-GMO, organic and plant-based options with ingredient lists that are easy to understand, packaging that is attractive, environmentally friendly, and of good value. Many of our suppliers have also invested in certification, such as B-Corp, Fairtrade & Rainforest Alliance, which strengthens our relationships with both retailers and consumers alike.

Our knowledgeable staff is happy to help answer your questions and tailor their recommendations for your store and your customers. Should you have any suggestions or ideas about new products you’re looking for, please reach out to your Dovre Territory Manager, drop us an email, or give us a call.

If you are not viewing this catalogue online, you can find it on our website in the products section. You will find a searchable PDF for convenient viewing as well as a new products section and much more. Be sure to check our website for updates, featured brands and monthly promotions.

Dovre works together with our regional Canada Food Group affiliates to continue to bring greater value to our clients by working together to drive innovation, reduce logistics cost, and improve customer service. You can learn more about Canada Food Group at www.canadafoodgroup.com.

We are excited to continue to deliver growth for our brands and to Canadian Food Retailers for many years to come. Thank you for your continued support!

All the Best,

Armin MelvillePresident

Page 4: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

[email protected] | 1-800-370-3850 | page 2

ORDERING INFORMATION

NEW CUSTOMERSDovre is a wholesale importer and direct distributor to retail outlets, fine restaurants, distributors, and various groups, clubs and organizations. We do not sell to the general public.

If you fall into one of the above, you must set up an account and place your order 24 hours in advance of either the scheduled shipping or intended pick up day. Items must be purchased in case lots or by the piece for bulk cheese.

SPECIAL ORDER We are proud to offer a wide variety of special order products (either on demand or through scheduled pre-books) from our suppliers. Please speak to your Territory Manager or one of our customer service representatives to confirm lead times and to request our special order terms and conditions.

DELIVERYWe have a 12:00 Noon PST cut-off for next day delivery provided your regional shipping/delivery day falls on that day. We ship to each region of BC at least twice a week and the rest of Canada once a week.

NO CHARGE DSD SHIPPING MINIMUM$300 Metro Vancouver $500 The Fraser Valley, Squamish, Whistler, Pemberton & the Sunshine Coast$750 Vancouver Island, Okanagan & BC Interior$1,500 Calgary & EdmontonRemote Alberta & the rest of Canada Please contact us for details

PAYMENTWe accept credit and debit cards, cash or equivalent payment methods for pick-ups and accept EFT, cheques, direct deposit with 14 day terms on approved credit.

Our Territory Managers and Customer Service team are here to help. Please reach out if you have any questions or concerns in regards to your regular or special orders.

Find us online

Page 5: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

[email protected] | 1-800-370-3850 | page 3

We take pride in the quality of service and products we provide to you, our customers. It is our goal to ensure that every case on every order is delivered in perfect condition, but if it’s not we’ll promptly make things right.

While we do not guarantee sales once product is purchased, if an issue arises that may require a credit or return, please refer to our National Credit and Return policy. A brief outline of our policy can be found below.

It is the customer’s responsibility to carefully inspect every shipment at the time of delivery and report any issues to Dovre within 5 days after receipt of goods.

ACCEPTABLE CREDIT REQUESTS• Missing cases or skids as per the piece count on the BOL.• Any damages (physical and/or caused by exposure to improper temperature).

(NOTE: It is the customer’s responsibility to ensure all temperature controlled products are moved to the appropriate coolers or freezers upon delivery. For quick and easy reference all fresh & frozen products are clearly identified on the customer’s invoice and/or packing list).

• Incorrect product received.• Product is short dated (as per Dovre’s acceptable shipping days).

RETURNSProducts (excluding special order and pre-book items) may be returned to Dovre within 5 days after receipt of goods as long as they are in original condition and packaging. Partial case returns are not accepted.

For authorization to return product, please contact your Territory Manager or our Customer Service Team. A restocking fee and return shipping charges will be applied to all returns that are not a result of a specific delivery or quality issue.

CREDIT PROCESSINGRequests for Credit should be sent to your Territory Manager or the Customer Service Team. Where applicable RFC’s must include the following information:

• Reason for the credit request and/or description of issue.• Pictures corroborating your claim.• Best before dates and/or lot #’s.

In all cases, credits will be issued based on the original price paid – net of all discounts or volume deals.

Deductions may be taken off of a payment to us only with a valid credit note number.

Special Order and Pre-Book products may not be returned, cancelled, or credited unless unsellable due to either damage noted on the BOL upon arrival or a product quality issue. For more details please refer to Dovre’s Special Order Product Policy.

RETURNS & CREDIT INFORMATION

Page 6: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

[email protected] | 1-800-370-3850 | page 4

CONTACT INFORMATION

EMAILS BY DEPARTMENT

to place an order: [email protected] request an invoice: [email protected] product inquires: [email protected] receivable: [email protected]: [email protected]: [email protected]: [email protected]: [email protected]

BUSINESS HOURS

office hours: Monday through Friday 8AM - 3PMwarehouse hours: Monday through Friday 7AM - 4PMDovre is closed Saturday, Sunday and all BC Stat Holidays. Orders received after 12:00 Noon PST may be delayed until the following delivery date.

phone: (604)234-4545fax: (604)234-4546toll free: 1(800)370-3850

address: 13931 Bridgeport Road, Richmond, B.C. V6V 1J6

Page 7: DOVREE-mail: sales@dovreimport.com Phone: 604-234-4545 / 1-800-370-3850 Fax: 604-234-4546 / 1-800-505-3850 Mailing Address: 13931 Bridgeport Road Richmond, BC V6V 1J6 Canada A …

[email protected] | 1-800-370-3850 | page 5

Meat, Seafood & Frozen 7 - 25EggsSemi-Preserved Proteins Seafood CondimentsCanned SeafoodFrozen Foods & Bulk Seafood

Fine Cheese& Deli 27 - 72CheeseBulk Olives & Antipasti

Savouries 73 - 161Condiments & Sauces

Spreads, Dips & Dressings

Jams & JelliesOil, Vinegar & Spices

Preserved VegetablesCooking & Baking Ingredients

Pasta, Rice & Grains

Beverages 163 - 196Coffee, Tea & Hot CocoaReady-to-Drink Beverages

Snacks 197 - 244ChocolateLicorice & ConfectioneryCrispbreads, Crackers & Snacks Cookies & Wafers

Racks & Displays 245

free run & organic eggssalami, vegan jerky, canned meats, herring, anchoviescaviar, anchovy paste, cod roe pastetuna, herring, sardines, mackerelsausage, arancini risottoballs, kale & quinoa bites, puff pastry, tortillas, almond based desserts, allergen free baked goods, sticky toffee pudding

imported and domestic fine cheese & pre-book cheeseolives, spreads, roasted tomatoes, pickled veggies, mushrooms, cabbage, beans, peppers

mustard, aiolis, ketchup, relish, mayo, hot sauce, lemonaise, horseradish, BBQ sauces, cocktail dressings, pestospreads, honey, cooking sauces, quince paste, pasta sauce, marinades, vinaigrettes, salsasavoury jams, sweet jams, chutney, marmalade, jelliescoconut oil, premium extra virgin olive oil, grapeseed oil, peanut oil, sesame oil, balsamic vinegars, spice rubs & blendspickled vegetables & fruits, retail olives & antipastibreakfast items, baking mixes, dessert sauces, vanilla & various extracts, soup mixes, knorr productsrisotto, paella rice, sprouted grain blends, plant-based & gluten-free pasta, egg noodles, hausmacher

teas, whole bean & ground coffee, natural hot chocolatecaesar mixes, soda, lemonade, sparkling beverages, iced tea, juice, coconut water, non-alcoholic beer, concentrates

fair trade, german, scandinavian & swiss chocolatered & black licorice, soft candies, hard candies, halva, sesame snaps, crisps, crackers,breads, spanish tortas, parmesan crisps, chips, popcorncookies, digestives, fruit crackers, health bars, wafers

floor displays, racks, POS materials

Table of Contents

Watch for the “Made in BC” symbol throughout this catalogue for hundreds of quality products made right here in British Columbia!

See complete product and brand index at back of catalogue

Disclaimer: Dovre is not liable for inaccuracies about product attributes. There is no warranty that material contained is free from error or if used will ensure compliance.